IT Support Specialist (part time 30%-50%) Zattoo is Europe’s first and leading provider of Live TV over the internet. Since our start in 2006, we’ve delighted more than 15 million registered users by showing them a huge selection of sporting events, movies and TV series on their favorite devices. We strive to satisfy existing users and attract new users by making our product better and our business stronger every day. We have grown a truly world class team of 60+ men and women who make that happen together. We’re all different, but as a team we share values and goals. We welcome competition and constantly outperform. We do this by having fun while focusing on long term success. We’re now looking for new team members who are also truly outstanding, have proven that in the past and will showcase it during our thorough interview process. The Role The IT team is responsible for supporting and maintaining our IT systems and providing efficient desktop/laptop support to our whole team. We aim to resolve all IT related faults quickly and efficiently, including a broad range of queries from how to set up an email account to complex system diagnostics. The IT Support Specialist will be responsible for supporting and maintaining the desktop/laptop operating systems plus general maintenance of all IT related hardware/software, including printers, scanners, video conference equipment and network cables. The position provides exposure to a broad range of IT related projects and activities and the full spectrum of our business and team. It’s a great chance for someone who wants to learn IT and the new media business while working together with a fun, smart and helpful team. The Responsibilities  Overseeing the day to day performance of computer systems. Diagnosing and resolving technical issues. Fault finding of laptops and desktops  Providing assistance and support to colleagues in IT related matters. Answer inquiries regarding computer software and hardware operation to resolve problems  Providing support for installing/using printers, scanners, video conference equipment, network cables, etc.  Setting up equipment for employee use; performing or ensuring proper installation of cable, operating systems and appropriate software  Setting up new users and disabling expired accounts  Creating purchase requisitions for IT hardware/software  Ensuring licensing for all software purchased is recorded and maintained  Referring major hardware or software problems or defective products to vendors or technicians for service  Working together with the IT and Ops teams to establish requirements for new systems or modifications The Minimum Qualifications  Basic knowledge of o Operating systems - Windows and MAC OS and related day-to-day software email, office, etc. o Computer hardware o Office network setup o Peripheral usage - printers, scanners, etc.  Problem solving skills  A good eye for detail  Up-to-date knowledge of technologies The Preferred Qualifications  Deep knowledge and experience with operating systems including Mac OS X, Windows 7, Windows 8, or Ubuntu Linux  Knowledge of how to setup and support different desktop software as well as e-mail environments (for example Google Apps, Office 365, etc.)  Knowledge of networking infrastructure including switches and cabling architecture The Location Berlin, Germany. Some travel may be required. The Contact If you are interested, please contact me directly, verena@zattoo.com. Applications may be submitted in English and/or German (English is preferred). To see what we’ve been up to lately, check us out here Press | Twitter | Facebook Germany | Facebook Switzerland