1. religion and spirituality

To apply: Please send your CV, equal opportunities form
(found at the end of this document), and a covering letter
outlining your interest in the role and how your experience
matches the requirements of the position (carefully
describing in detail how you meet the essential and
desirable criteria in the person specification) to Chris Potts at
chris@counterculturellp.com
Counterculture Partnership LLP
Job description
Client Manager
Closing date: 10am, Monday 18 May
Interviews to be held in Liverpool on Thursday 21 May
Counterculture Partnership LLP (Counterculture) is an independent business
consultancy working with the third sector, cultural, creative people and organisations.
We provide practical help through strategy, finance and specialist consultancy services.
Our work ranges from strategic planning to funding, financial and project
management, governance and advocacy, training, operations, IT, HR and legal services.
Our approach is built on our experience within the cultural and charity sector, with
clients including Tate, the Institute of Contemporary Arts and London International
Festival of Theatre in the arts industry as well as Liverpool Guild of Students, and the
Helena Kennedy Foundation in the wider charity sector.
We are a rapidly growing organisation with an office based within the Institute of
Contemporary Arts on the Mall, in central London, with additional offices in
Manchester and Sussex. The company is made up of nine Partners supported by an
Administration Manager and a Finance Manager with a number of consulting staff and
expert associates who support us and deliver client projects. We each have an area of
specialist knowledge. Examples include charity finance, strategic and business
planning, arts policy and management.
This document outlines responsibilities you will have in your role as part of the
Counterculture team.
Roles and Responsibilities:
Role
To act as office manager and senior administrator for the Manchester office,
responsible for managing the company’s client data and performance statistics, CRM
database (company-wide), client administration, and ensuring close liaison with
Counterculture’s central administrative function.
To provide support for Counterculture’s clients in the North (in the Manchester office)
and for the partners there based.
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Accountability
The Client Manager is managed by Phil Benton, Partner.
Data, statistics and CRM
• Supporting the partners in managing the company’s data and statistics, working
with the Chief Operating Partner and Partner (with responsibility for
Knowledge) in particular to ensure best use and reporting of data;
• Manage and ‘own’ the company’s CRM database, ensuring engagement across
the company, and efficient use and maintenance, liaising both internally and
externally to ensure effective CRM operation;
• Assist with the updating of the company’s website and social media sites;
• Editing, compiling and distributing Counterculture’s internal statistics.
Client Administration
• Responsibility for all client engagement and administration;
• Ensure all necessary Anti-Money-Laundering checks are carried out as
appropriate;
• Any other client administration as required.
Compliance
• Ensure compliance with Counterculture partners’ regulatory bodies;
• Liaise with the Administration Manager to ensure good governance
arrangements are in place at all times;
• Responsibility for communicating updates and changes to the regulatory
framework and SRA compliance in particular.
Office management
• As the senior staff member based in Manchester, responsibility for the effective
operation of the office, and liaison with central administration, in London and
beyond;
• Responsibility for ensuring the upkeep and efficiency of the office, including
filing, stationery, post and security.
Partners’ Administration
• Research and prepare tender and proposal documents, reports and
presentations;
• Manage tender projects with the relevant staff, associates and partners.
• Formatting of all external documents as and when needed;
• Arrange and attend client meetings if needed, taking notes and distributing to
relevant people;
• Any other client research as required by the partners.
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Marketing and communications
• Working with the relevant partners and staff, assist with the effective
marketing of Counterculture;
• Alongside the Operations Consultant (London), responsibility for website
update and content, liaising with the Senior Partner (Communications ) where
necessary.
General
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Conduct research as requested by the partners;
Supporting general administration as required by the partners;
Deputising for the Manchester-based partners where required and
appropriate;
Maintaining high professional standards;
The ability to work calmly and accurately under pressure and to tight deadlines;
To work effectively without daily supervision;
Good communication skills, both written and verbal with clients and
colleagues;
Any other duties as required by Counterculture’s partners.
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Person Specification
Skills and Experience
Essential
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2-5 years’ experience of practice administration or relevant office
management.
Very good IT skills, and ability to understand and administer databases.
Proven experience of writing reports, and to a high standard.
The ability to work calmly and accurately under pressure and to tight deadlines.
Extremely good communication skills, both written and verbal, with clients and
colleagues.
Exemplary attention to detail.
Reliable with an ability and willingness to work independently.
Desirable
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Some line management experience.
Experience within the arts and charity sectors would be an advantage.
Good knowledge of accounting – familiarity with numbers and spreadsheets.
The ability to work flexibly and autonomously where required.
Confidence, drive, ambition, and a can-do attitude.
Role details and benefits
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Full-time position.
Salary from £22,000 per annum, contingent on experience.
Holiday – a minimum of 20 days (in addition to statutory holidays).
Pension scheme (pending)
Training and professional development opportunities.
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Equal Opportunities Monitoring Form
Counterculture strives to be an equal opportunities
employer. Our equal opportunities policy aims to ensure
that no employee or job applicant is treated less
favourably on the grounds of gender, sexuality, race,
ethnicity, nationality, age, class, religion or disability. We
are committed to ensuring that only job related criteria
are used in the recruitment process.
To enable us to monitor the effectiveness of our policy, it
would be appreciated if you could answer the following
questions. The answers will be detached from your
application before consideration and will be used for
statistical purposes only.
Post
applied for:
Personal details
Female
Male
Age:
Ethnic background
Please state what you consider to be your cultural /
ethnic origin.
Religion and belief
Please state what you consider to be your religion or
belief.
Disability
Do you consider yourself to
have a disability*?
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Yes
No
*A person has a disability if he / she has a physical or
mental impairment which has a substantial and long-term
adverse effect on his/ her ability to carry out normal dayto day activities. Impairment must affect one of the
following:- mobility dexterity; physical co-ordination;
continence; ability to lift; carry or otherwise move
everyday objects; speech; hearing or eyesight; memory
or ability to concentrate, learn or understand; perception
of the risk of physical danger.
Sexual Orientation
What is your sexual orientation?
Bisexual
Gay man
Gay Woman / Lesbian
Heterosexual / Straight
Other
Prefer not to say
Please note that the Equal Opportunities Monitoring
Form does not form part of your application.
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