1. science
2. computer science
3. distributed systems

Iskratel Enterprise InfoCommunications
112
Iskratel InfoCommunication Solutions for Government
Emergency Services Suite (ESS)
Key features:
•Modular and scalable
system
•Implementation
of different service
network architectures
•Multiple accessibility
options
•Various
communication
interfaces
•High availability
with carrier grade
reliability (99.999%)
The efficiency of public services has always
depended on the communication abilities
of the system. New technologies enable
additional features services like e-mail, instant
messaging, video calls…
Lower budgets in public sectors, request for
automation of any kind to in order to reduce
investments. Iskratel is offering a number of
services that can be fully customized to user
demands.
Iskratel’s Emergency Services Suite (ESS)
is group of services which ensure public safety
and health in the case of different emergency
situations.
It enables accurate information sharing and
coordination of teams involved in interventions
(intervention organization teams and the field
staff ).
Considering the scalability and functionality,
the ESS system is adaptable to the field’s needs.
Everything is aimed to ensure the presence of
the right rescue teams at the right place as
soon as possible.
ISKRATEL’S APPROACH
Iskratel eCIS (emergency communication and
information system) improves the quality
of life and public health, safety, security of
citizens and safety of private and public
www.iskratel.com
property. Shortening intervention times
reduces the consequences of natural disasters
or accidents Statistical predictions reduce the
chances of multiple repeating of the events.
Different detection points and methods enable
protection against natural and man-caused
catastrophic situations.
System architecture provides the user reliable
access to different services, such as police,
fire brigade, urgent medicine service and
other emergency services in the hardest
communication situations. Redundancy of
the system and the alternative routing takes
care that the informers call reaches the eCIS
service. Iskratel’s skills come from the world of
telecommunications, where five nines count.
Roles of the system modules
By obtaining basic informer data we define
front office. While front office agent collects
info about the event, corresponding back
office services are being suggested and
informed about the needed intervention. Back
office agent organizes and supervises the
intervention and reports about its progress.
Data about interventions are being stored and
constantly analysed by the personnel, thus
preventing not necessary repetition of the
situations.
Why Iskratel ESS?
eCIS Dispatcher workplace
•System grows with
your services and
required capacity
eCIS front or back office operator‘s (dispatcher’s)
workplace is equipped with highly intuitive,
service customable graphical interface, which
enables simple and quick interview with the
calling informer, establishing one user or
conference connections with other services
or users, enriching overall information about
the event by GIS presentation of the field and
involved entities.
•Scalability of the
eCIS capacity as
result of the system
modularity
•Scalability of eCIS
functionality –
openness for the
implementation of
new interfaces
•integration with
services to come
(e.g. e-Call)
•60 years of Iskratel
experience
integrated
GIS information
Implemented GIS proxy module enables
connection to different GIS systems and gives
the eCIS dispatcher information about different
layers of the on-field situation: informer’s
and event’s position, position of the available
intervention teams, eventual dangerous
objects, population density ... It enables
calculation of the optimal route for accessing
the event location and gives overview about
the global situation of the defined area.
Integration with external services (e.g. GIS) can
be used to improve the operator’s impression
of the event to improve his view on the
intervention team status and enable reliable
communications (GPS modules in intervention
team vehicles, TETRA communication units).
By using defined interfaces, data about
crisis situations and interventions are being
transferred to external systems or organization
which takes care about the public safety
situation.
ISKRATEL’S ECIS FEATURES
Redundancy & Reliability
• High available communication switches,
• Redundant Contact Centre architecture,
• High-end server technology,
• Clustering systems,
• Smart routing, Spare hot lines.
Modularity
• Network gateway modules,
• Contact Centre modules,
• Data & Document modules,
• eCIS service Work Flow processing modules
Accessibility
• Voice, SMS, e-Mail, Fax, Web-chat;
Communication interfaces
• SIP, SOAP, http(s), JSON, SMPP, POP3, SMTP, SS7
Iskracom, Naurizbay batyra 17, office 213, 050004 Almaty, Kazakhstan, phone: +7 727 244 82 22, fax: +7 727 244 82 19, e-mail: info@iskracom.kz, www.iskracom.kz
Iskratel, Ljubljanska cesta 24a, SI 4000 Kranj, Slovenia, phone: +386 4 207 20 00, fax: +386 4 202 26 06, e-mail: info@iskratel.si, www.iskratel.com
Iskratel Baku, Fazail Bayramov str. 2, kvartira 2, AZ1025 Baku, Azerbaijan, phone: +994 12 496 73 71, e-mail: info@iskratel.az, www.iskratel.az
Iskratel Bosnia and Herzegovina, Kuloviča 3/IV, 71000 Sarajevo, BIH, phone/fax: +387 33 225 602, e-mail: emir.cengic@iskratel.si, www.iskratel.com
Iskratel Moldova, Teatralniy pereulok 15, Kishinev, Moldova, phone: +373 22 20 03 03, fax: +373 22 21 00 02, e-mail: iskratel@mtc.md, www.iskratel.com
Iskratel Poland, Legnicka str. 55/4, 54-203 Wroclaw, Poland, phone: +48 71 349 29 05, fax: +48 71 349 29 02, e-mail: m.trzcinski@iskratel.pl, www.iskratel.com
Iskratel Tashkent, pr. Amira Temura, 99A, 100084 Tashkent, Uzbekistan, phone: +998 71 234 38 89, e-mail: sharifov@iskratel.si, www.iskratel.com
Iskratel Turkey, Bestekar Sevki Bey Sokak No 34, Balmumcu Besiktas Istanbul 34349, Turkey, phone: +90 212 211 1020, e-mail: samo.ivancic@iskratel.si, www.iskratel.com
Iskratel Ukraine, Artema str. 72a, 04050 Kiev, Ukraine, phone: +380 44 394 50 00, fax: +380 44 394 50 12, e-mail: itu@iskratel.si, www.iskratel.com
Iskrauraltel, Komvuzovskaya str. 9a, 620137 Ekaterinburg, Russian Federation, phone: +7 343 210 69 51, fax: +7 343 341 52 40, e-mail: iut@iskrauraltel.ru, www.iskrauraltel.ru
ITS Iskratel Skopje, Kej 13 Noemvri, Kula 4/2, 1000 Skopje, Macedonia, phone: +389 2 323 53 00, fax: +389 2 312 05 58, e-mail: info@its-sk.com.mk, www.its-sk.com.mk
© Iskratel, March 2015
Iskratel eCIS (Emergency Communication and Information System) is highly dedicated
solution which increases the accessibility of the notifications about emergency
situations and improve their treatment.