Care and Social Services Inspectorate Wales Children and Families (Wales) Measure 2010 Child Minding and Day Care (Inspection and Information for Local Authorities) (Wales) Regulations 2010 The Child Minding and Day Care (Wales) Regulations 2010 Inspection Report Cardiff Day Nursery David Lloyd Club Ipswich Road Roath Cardiff CF23 9AQ Type of Inspection – Focused Date(s) of inspection – Thursday, 14 May 2015 Date of publication – Wednesday, 10 June 2015 Welsh Government © Crown copyright 2015. You may use and re-use the information featured in this publication (not including logos) free of charge in any format or medium, under the terms of the Open Government License. You can view the Open Government License, on the National Archives website or you can write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk You must reproduce our material accurately and not use it in a misleading context. Page 1 Summary About the service Cardiff Day Nursery is one of a number of nurseries operated by Asquith Court Nurseries Ltd and has been registered with Care Social Services Inspectorate Wales (CSSIW) since 1999. It operates from within the David Lloyd Leisure Club, which is situated off Newport Road, Cardiff and is registered to provide care for up to 51 children aged from eight weeks to under the age of five. The nursery offers full day care from Monday to Friday from 7.30am to 6.00pm. Children are cared for in two separate groups; one for children aged under two and the other for those aged two and over. There is nominated person who acts as the responsible individual (RI) on behalf of the company and the registered person in charge (PiC) is Clare Dare. What type of inspection was carried out? An unannounced, focussed inspection which concentrated on the Quality of Life theme was undertaken by two inspectors on Thursday 14 May 2015. The following methodology was used to gather evidence for this report: observations of care routines and practices, some of which were through the use of the SOFI2 tool (Short Observational Framework for Inspectors) The SOFI tool enables inspectors to observe and record life from a child’s perspective; how they spend their time, activities, interactions with others and the type of support received. discussion with manager and others members of the staff team conversation and feedback from two parents tour of the premises consideration of a sample of the children’s developmental records consideration of information held by CSSIW What does the service do well? The nursery offers an extensive, child led induction programme, free of charge to all parents/carers. The nursery operates monthly open days in which parents/carers are able to attend, advice and support is offered on key themes such as nutrition and play activities. What has improved since the last inspection? There were no areas of non-compliance or areas for further improvement identified at the last inspection. What needs to be done to improve the service? There were no areas of non-compliance noted at this inspection. However, the following areas were identified as areas for further improvement: invest in trays so that bowls/plates of food are not placed directly onto the floor when feeding children during meal times consider wiping tables between courses, so that children are not eating their desserts from tables which have food debris from the main course present Page 2 consider wiping hands and faces of children between courses ensure that a member of staff continually sits with and supports children during meal times Page 3 Quality Of Life Over all, we (CSSIW) found that children were generally happy at the nursery; they had a range of good quality of resources to play with and had positive and caring relationships with the people who cared for them. Children have choice as throughout all of the rooms we saw that there were plenty of good quality resources which the children were able to play with. During our observations in the baby room we noted that there was an array of soft toys such as building blocks, soft books and cuddly toys in baskets on the floor which children could access with ease. In addition to these toys we saw that there was a messy play activity set up of shredded paper which many of the babies enjoyed playing with. Throughout the room we saw that there were cause and effect toys and musical instruments which caught the attention of the children and many were seen to enjoy playing with these. These activities provided the babies with a range of sensory experiences which provided them with stimulation and different points of interest which will help and support their all round development. Children have the opportunity to develop skills. This is because in the over twos room we saw a range of activities which promoted children skills. These included art and craft tasks as well as undertaking an adult led singing and movement session, which the children were seen to thoroughly enjoy. All base rooms had direct access to an outside play area which had recently been refurbished so that it provided a safe and stimulating place to play and learn. Inspectors spent some time undertaking observations in the under two base rooms and felt that at times the older babies lacked direction and focus. This is because we saw that some children were seen to wander around the room aimlessly and there did not appear to be a focus for them. We noted that one member of staff sat and played with the “babies” (dolls) with up to six children, many of them engaged and enjoyed playing immensely, but one or two of the children wandered off and started to climb on the tables. Simultaneously another member of staff was seen to undertake some cleaning tasks and their time may have been better spent engaging and playing with the children so that all of them experienced positive interactions and engagement. We noted that there were some good practices relating to health and hygiene as before lunch, we saw that children were encouraged to wash their hands. Small sinks had been installed in the base rooms to enable children to wash their hands independently and we noted that children used paper towels to dry their hands. We also noted that staff wore aprons when serving food and washed their hands. Hand sanitiser was available throughout the nursery in wall dispensers. Staff and visitors had to remove their shoes before entering the baby room or wear shoe protectors. However, during our observations in the under two rooms at lunch time we saw that there were some practices which could be improved upon. When feeding babies we saw that food bowls and drinks were placed directly onto the floor and felt that it would be more hygienic if these were placed onto trays and away from the feet of the children. The manager Page 4 agreed that she would invest in some trays for this purpose. During our observations of the older babies, we saw that they were encouraged to sit at the table and some fed themselves with a fork. For some children sat at one table, they struggled with this and resorted to using their hands. We discussed this with the manager and suggested that a spoon be provided as well as a fork and that a staff member sit with all children for the duration of the meal so that such difficulties are identified and responded to. We also noted that the tables and the children became quite messy. We informed the manager that we felt it would be beneficial for children’s hands and faces to be wiped between courses, as well as the tables, to avoid children eating their dessert amongst food debris left over from the main course. The manager agreed that she would give this further consideration Children experience warmth, attachment and belonging as the nursery employed a key worker system for children and their families and this provided a specified point of contact. When we spoke with staff, it was obvious that they knew the children in their care very well. They were able to discuss with us the children’s needs and preferences. We saw at lunch time that there was a specific and controlled way in which those children with food allergies were fed, meals were stored/ served on different coloured trays and children with allergies were sat together and supported by one member of staff. We saw that children were given praise and warm words. For those children who needed it, they were cuddled to sleep and babies’ routines were seen to be individualised and in keeping with children’s preferences. We noted that children had close bonds with staff; they called out their names, sat on their laps, followed them with their eyes and sought them out to play with. It is important for children’s social and emotional development that they have close bonds with their care givers and this is something that the management and staff of the nursery understood and promoted. This is further demonstrated by the lengthy and individualised induction process that the nursery offers to new parents, in addition to the monthly “open days” that the nursery operates to further promote parental inclusion at the nursery. Page 5 Quality Of Leadership and Management This was a focussed inspection, which examined the Quality of Life theme only and therefore did not consider the theme of Leadership and Management. This will be examined in further detail at future inspections. Page 6 Quality Of Staffing This was a focussed inspection, which examined the Quality of Life theme only and therefore did not consider the quality of staffing. This will be examined in further detail at future inspections. Page 7 Quality Of The Environment This was a focussed inspection, which examined the Quality of Life theme only and therefore did not consider the quality of the environment. This will be examined in further detail at future inspections. Page 8 How we inspect and report on services We conduct two types of inspection; baseline and focused. Both consider the experience of people using services. Baseline inspections assess whether the registration of a service is justified and whether the conditions of registration are appropriate. For most services, we carry out these inspections every three years. Exceptions are registered child minders, out of school care, sessional care, crèches and open access provision, which are every four years. At these inspections we check whether the service has a clear, effective Statement of Purpose and whether the service delivers on the commitments set out in its Statement of Purpose. In assessing whether registration is justified inspectors check that the service can demonstrate a history of compliance with regulations. Focused inspections consider the experience of people using services and we will look at compliance with regulations when poor outcomes for people using services are identified. We carry out these inspections in between baseline inspections. Focused inspections will always consider the quality of life of people using services and may look at other areas. Baseline and focused inspections may be scheduled or carried out in response to concerns. Inspectors use a variety of methods to gather information during inspections. These may include; Talking with people who use services and their representatives Talking to staff and the manager Looking at documentation Observation of staff interactions with people and of the environment Comments made within questionnaires returned from people who use services, staff and health and social care professionals We inspect and report our findings under ‘Quality Themes’. Those relevant to each type of service are referred to within our inspection reports. Further information about what we do can be found in our leaflet ‘Improving Care and Social Services in Wales’. You can download this from our website, Improving Care and Social Services in Wales or ask us to send you a copy by telephoning your local CSSIW regional office. Page 9 Page 10