Financial Services Guide 2010 Melbourne Suite 1, Level 2, 21 Burwood Road Hawthorn VIC 3122 P O Box 6070 Hawthorn West VIC 3122 Tel 03 9855 2900 Fax 03 9095 7611 melbourne@moneyclip.com.au Sydney Suite 2, Level 7, 37 York Street GPO Box 4144 Sydney NSW 2001 Tel 02 9299 2292 Fax 02 9299 7257 sydney@moneyclip.com.au AUSTRALIAN FINANCIAL SERVICES LIMITED Issued: 22 June 2010 Version: 10-04 Financial Services Guide Our Financial Services Guide Our Financial Services Guide (FSG) is intended to inform you about Moneyclip and our relationship with you before we provide you with financial advice. It is intended that this FSG should assist you in deciding whether to use our services and contains information about: our business; the financial products and services we offer; how to contact us; the fees, commissions and other benefits that may be paid to relevant persons in relation to the services offered; and  it also contains information on how complaints against the Authorised Representatives of Moneyclip are handled.     Strength and Competence Moneyclip Pty Ltd (Moneyclip) is a Corporate Representative of Australian Financial Services Limited (AFS); authorised representative number 291047. AFS is a wholly owned subsidiary of AFS Group Ltd which is 100% owned by its advisers, directors and staff. We believe that this ownership structure provides clients with the confidence and security that business decisions are made with you the client in mind and are not influenced by Corporate or Institutional ownership. AFS is the holder of Australian Financial Services licence number 297239. Under the Corporations Act, AFS has a primary responsibility to its clients. Moneyclip Authorised Representatives act on behalf of AFS and AFS is ultimately responsible for the advice given. About Moneyclip At Moneyclip we advise our clients how to create and protect wealth to achieve financial independence. It is our vision to be the premier provider of wealth strategies and financial advice to those who wish to achieve their desired lifestyle and be financially ready for the various life events they encounter. These strategies put into action provide the building blocks for gaining control over your financial well-being. We do this by providing personalised service and tailoring solutions to meet your individual needs. Our aim is to not only provide strategic advice, but also an education process that prepares you for the journey to financial independence. 2 Services and Advice to get you on the Path to Financial Independence Your Moneyclip Wealth Strategist can provide a range of services from comprehensive financial strategies to personal advice on selected products. Moneyclip’s unique 5 Stage Wealth Program has been developed internally to help you achieve milestones in the wealth creation process. The Program is tailored to link your financial goals with your lifestyle goals and allows you to plan for future life events prior to encountering them. We help you to enjoy today while building passive income streams for the future years. A Moneyclip Wealth Strategist may provide general advice or personal advice. Before providing personal advice we will want to ensure that the advice is appropriate and suitable for your needs. To do so we will need to find out about your current financial position and your financial goals and objectives. You have the right not to divulge this information should you choose not to. If so, the advice may not be suitable for your needs and objectives and this should be taken into account before acting on the advice. In providing personal advice, we will explain any significant risks relating to any financial products or strategies recommended. If you do not understand these risks you should ask your Wealth Strategist to explain them to you. If you have been provided with personal advice, your Authorised Representative will provide you with a Statement of Advice (SOA), or Record of Advice (ROA) which will take into account your objectives, financial situation and needs. The SOA must be given to you before you make any investments or buy an insurance policy, unless you expressly request that the investment be made or the insurance policy be purchased before you receive the SOA. A ROA is not necessarily provided to you but a copy is retained on your file and a copy is available for up to seven years upon request. If a financial product recommendation has also been made, you will be provided with electronic or hard copy access to a Product Disclosure Statement (PDS), which contains information about the product that will enable you to make an informed decision about the appropriateness of the product. Advice on home loan, investment loan, commercial loan and vehicle leasing products is provided by our sister company Smartline. The owner of our Smartline franchise is Home Mortgage Unit Trust, and which is not an Authorised Representative of Australian Financial Services Limited. consolidate accumulate accelerate Financial Services Guide Education and Knowledge for Your Security You want to be sure that the advice you receive is up to date and accurate. Whilst your Moneyclip Wealth Strategist has many years of practical experience, continuing education is a requirement of both our group and the industry regulator. Research for Your Peace of Mind Moneyclip Authorised Representatives are provided with a comprehensive and research driven Approved Product List from which they can choose a product suited to your needs. The recommended Investment Products are subject to an approval process that includes external research and analysis and are sourced from over 50 leading fund managers. Insurance products are sourced from all the major insurers and are examined not only for their policy wording, product benefits and competitive cost structures but for their long term market presence. Fees and Charges Our complete investment service utilises the Moneyclip 5 Stage Wealth Strategy to produce and implement your tailored financial plan. For this you will pay a strategy fee. Schedule of Fees At the initial interview we will identify your financial and lifestyle goals and objectives and ascertain the scope of the work to be carried out. We do not charge you up to this point. Initial Interview No Charge Wealth Accumulator Strategies From $3,495 Wealth Accelerator Strategies From $5,950 Retirement Living Program From $2,950 Specialised Moneyclip Advice $395 per hour Moneyclip Wealth Management Program $0-$500,00 - 1.1% pa $500,000+ - 0.77% pa Minimum $1,320 pa Notes: (i) All fees are GST inclusive (ii) While we normally waive any initial and ongoing fund manager fees there are some investments such as annuities, insurance and agribusiness where we may choose to accept a commission rather than charge you a fee. We will clearly disclose this in writing to you if we chose this option. Moneyclip recognises from the outset that one size does not fit all. That’s why the amount you pay for a Moneyclip Wealth Strategy will vary depending on a number of factors including the complexity of your needs, the time taken to complete the plan and the amount you want to invest. The minimum fee payable will depend on which service you require. Our minimum fees are defined in our schedule of fees. (iii) Commissions for risk insurance are generally paid by the insurers at levels between 0% and 122.5% of a new policy premium and between 0% and 33% of renewal policy premium. As an example, a policy with a total annual cost of $500 could generate an initial commission of up to $612.50 and a renewal commission of up to $165. To enable us to service you on an ongoing basis to ensure your strategies remain appropriate and you stay on track, we recommend clients utilise our Wealth Management Program. (v) Your SOA will contain full details of all fees and charges and benefits accruing to the Authorised Representative together with disclosure of any associations that might influence the provision of that advice. (iv) Ongoing review fees are tax deductible in certain circumstances. Participation in the Moneyclip Wealth Management Program ensures that your investments are constantly monitored and your strategies are regularly reviewed. It also provides the opportunity to build your own investment knowledge through ongoing education and seminars. Fees will be discussed with you before we proceed. 3 consolidate accumulate accelerate Authorised Representative Disclosure Statement Financial Services Guide Sam Ghoreyshi SA Fin (JP) AFS Authorised Representative No. 282228 Senior Wealth Strategist - Moneyclip Pty Ltd Jeremy Kruse CFP F Fin AFS Authorised Representative No. 291046 Senior Wealth Strategist - Moneyclip Pty Ltd Sam Ghoreyshi is a Principal of Moneyclip Pty Ltd which is a corporate representative of Australian Financial Services Ltd (AFS) the holder of Australian Financial Services Licence no 297239. AFS is responsible for the advice provided by Sam Ghoreyshi. Sam is authorised to provide both general and specific advice in the following product and advice areas. Jeremy Kruse is a Principal of Moneyclip Pty Ltd which is a corporate representative of Australian Financial Services Ltd (AFS) the holder of Australian Financial Services Licence no 297239. AFS is responsible for the advice provided by Jeremy Kruse. Jeremy is authorised to provide both general and specific advice in the following product and advice areas. Services Full Financial Strategies Investment Advice Portfolio Construction, Management & Review Self Managed Superannuation Funds Gearing Pre & Post Retirement Planning Social Security Planning Salary Packaging Wealth Protection Insurance Mortgage Advice* Services Full Financial Strategies Investment Advice Portfolio Construction, Management & Review Self Managed Superannuation Funds Gearing Pre & Post Retirement Planning Social Security Planning Salary Packaging Wealth Protection Insurance Mortgage Advice* Products Direct Shares Managed Funds Listed and Unlisted Property Trusts Derivatives and Structured Products Personal Superannuation Corporate Superannuation Self Managed Superannuation Fund Agribusiness Projects Tax Effective Products Life, Income and Trauma Insurance Investment Loans* Home Loans* Vehicle Leasing* Products Direct Shares Managed Funds Listed and Unlisted Property Trusts Derivatives and Structured Products Personal Superannuation Corporate Superannuation Self Managed Superannuation Fund Agribusiness Projects Tax Effective Products Life, Income and Trauma Insurance Investment Loans* Home Loans* Vehicle Leasing* Sam exited his career as a National Business Manager at Coca-Cola Amatil in 2004 to follow his passion in finance and investment. As a keen investor himself, Jeremy is passionate about encouraging others to generate wealth and to help them achieve their personal financial and lifestyle goals. He provides strategy solutions to help clients achieve their financial goals. Sam has extensive training in finance and investment, both first hand and via formal education and a real passion for sharing his knowledge. When not working in the practice, Sam teaches real life financial knowledge in a number of community colleges throughout Sydney. Jeremy has extensive experience in the financial services industry as a Financial Adviser with RetireInvest, Investment Analyst with IWL Ltd and Mortgage Advising with Smartline Home Loans. Sam holds a Diploma of Financial Services (Financial Planning), Graduate Certificate of Applied Finance and Investment and a Diploma of Management. He is a senior affiliate of Financial Services Institute of Australasia. * These services are provided via Smartline 4 Jeremy is a Certified Financial Planner (CFP) having completed a Diploma of Financial Advising, a Graduate Diploma of Applied Finance and Investment and the CFP Certification Assessment. He holds CFP status with the Financial Planning Association and fellow status with the Financial Services Institute of Australasia. He also holds an Associate Diploma of Business (International Trade). consolidate accumulate accelerate Financial Services Guide Respecting Your Privacy As a valued Moneyclip client you will receive conscientious and personal attention from your Authorised Representative at all times. Your personal information that we have collected is contained in your file. This includes information about your financial objectives and also contains the recommendations made to you. If you wish to examine your file you should ask your Authorised Representative, who will make arrangements for you to do so. We are committed to ensuring the privacy and security of the information provided. The personal information you provide may be used by Smartline if you elect to engage us for home loan, investment loan, commercial loan or vehicle leasing advice. Privacy Policy In order to comply with the requirements of the Privacy Act, we are required to advise you that Moneyclip holds personal information about you. The information has been and will continue to be collected by us for the purpose of providing you with financial services including:       the preparation of your financial plan; the provision of financial planning advice to you; making securities and investment recommendations; reviewing securities & investment recommendations; reviewing your financial plan; and for other related matters We are required, pursuant to the Corporations Act, certain regulations issued by the Australian Securities and Investment Commission and the Rules of Professional Conduct of the Financial Planning Association, of which this organisation is a principal member, to collect information about you for the purpose of providing you with the services referred to above. We will from time to time disclose information about you to Authorised Representatives of Moneyclip and to other professionals, insurance providers, superannuation trustees and product issuers in connection with the purposes detailed above. We may also be required by law to disclose your personal information to government agencies, including the Australian Taxation Office, the Australian Transaction Reports and Analysis Centre (Austrac) or a court of law. 5 In the event we consider it necessary to use or disclose information about you for purposes other than those detailed above, or related purposes, we will seek your consent. You are entitled to obtain access to the information which we hold about you by contacting the AFS Head of Compliance on 03 8320 1500 or by writing to PO Box 630, Collins Street West Post Office, Melbourne, Vic 8007. What Happens if I Have a Complaint? AFS is serious about providing a quality service and is a member of the Financial Ombudsman Service (FOS). FOS is an independent body which has been approved by the Australian Securities and Investments Commission (ASIC) to deal with complaints against its members. If you have any complaint about the service provided to you, you should take the following steps. 1. 2. 3. Contact your Authorised Representative and tell them about your complaint or email Moneyclip – client.relations@moneyclip.com.au If your complaint is not satisfactorily resolved within seven days, please contact the Head of Compliance at AFS in writing at PO Box 630 Collins St West PO, Melbourne, VIC 8007. AFS will try and resolve your complaint quickly and fairly. If you still do not get a satisfactory outcome within 45 days, then the procedure is as follows: Send your complaint to FOS at GPO Box 3, Melbourne, VIC 3001. Their free call number is 1300 78 08 08. The complaints service is free of charge to you. The Australian Securities and Investments Commission (ASIC) also has a free call Infoline on 1300 300 630 which you may use to make a complaint and obtain information about your rights. In the event it is ever necessary, AFS holds a Professional Indemnity Policy that meets the requirements of The Corporations Act. The Policy includes coverage for the advice given by your adviser whilst an AFS Authorised Representative even if they are no longer authorised by AFS or have left the industry. consolidate accumulate accelerate