1. No category

Title
SMART GoWire Troubleshooting Diagram
Revision History
Contact Support
SMART GoWire Troubleshooting Diagram
SMART GoWire
SMART GoWIre
Initialization and
Launch Issues
(Applies to Meeting
Pro and Notebook
GoWire Types)
SMART GoWIre
Application Issues
(Applies to Meeting
Pro and Notebook
GoWire Types)
SMART Board
Connection Issues
Title
SMART GoWire Troubleshooting Diagram
Revision History
1. Software Does Not Start
Automatically
Contact Support
Back
Home
Software does not start
automatically
Make sure the GoWire loads
under My Computer
Does it Load as per the image
to the right?
No
Make sure you are logged in as Local
Administrator and User Account
Controls is turned off. Follow link to do
so.
Yes
Double Click to open the Drive
(as seen on the right) labelled
CD Drive F: SMART Board
Software
Yes
Does it load as in the image on the
right?
No
Yes
Try a different Computer. Be sure to
login as Local Administrator and turn
off User Account Controls as above
Does it load as in the image on the
right?
Double-Click on
SBLauncher.exe
No
Yes
Does it Launch?
No
This unit is likely
defective. Contact your
reseller to discuss
upgrade/replacement
options.
It appears that a Group Policy Setting has been set
to prevent Auto Launch or Running of Software when
inserting USB Devices. Speak to your Internal IT
about having this changed or adjusted on your
computer.
This indicates that you have
SMART Software installed on
your PC – you will need to
remove it using the removal
tool linked here
See the next link for instructions. Consult your IT
Person before using this set of directions
Does this Resolve Your Issue?
No
Double-Click on
SBLauncher.exe
No
Re-flash the Firmware on this
unit by following the link here
Does it Launch?
Yes
Yes
The Software should launch as expected.
Issue Resolved
Title
SMART GoWire Troubleshooting Diagram
1.2. Adjusting Local Group Policy
(Note: Consult with IT Staff First
Before Doing This)
Revision History
Contact Support
Back
Home
Adjust Local Group Policy
using the Group Policy
Editor
1. Click on Start
2. In the Start Menu Search
Bar type in gpedit.exe
3. You should see the Group
Policy Editor appear as a
Search Result. Click on this
item to open it. See image to
the right 
4. From the Group Policy Editor you will
need to select the following (as in the
image to the right)
A. Go to Administrative Templates
B. Go to Windows Components
C. Select AutoPlay Policies
Now you will be able to make adjustments to this Policy as per the image to
the right.
5. Make sure to select the following:
A. for Turn off Autoplay you must select Disabled
B. for “Don’t set the always do this checkbox” you must select Disabled
C. For “Turn off Autoplay for non-volume devices” you must select Disabled
D. For “Default behavior for AutoRun” you must select Enabled
E. ***Most importantly select the item in the drop down list to “Automatically
execute autorun commands” -- see the below image for more details
F. Click on Apply and then OK as per the following image
Now you will be able to make adjustments to this Policy as per
the image to the right.
You may notice that each item in the image is set to “Not
configured” - this is why the GoWire Application is not Auto
launching. This must be configured
Go to the Original Troubleshooting
Diagram to continue Troubleshooting
Title
SMART GoWire Troubleshooting Diagram
Revision History
1.3. Reflashing GoWire Firmware
Back
Home
Reflashing GoWire
Firmware
Make sure the GoWire loads
under My Computer
Does it Load as per the image
to the right?
Download and install one of
the attached utilities and
follow the onscreen directions
once running the GoWire
Updater
GoWire For SMART Notebook
GoWire for SMART Meeting Pro
GoWire for SMART Meeting
Pro
GoWire for SMART Notebook
Once you have finished
updating, click here to go to
back to the main
Troubleshooting Diagram
Contact Support
Title
SMART GoWire Troubleshooting Diagram
Revision History
1.2. SMART Hardware Compatiblity
Chart For The GoWire
Back
Home
SMART Hardware
Compatibility Chart for the
GoWIre
Contact Support
Title
SMART Classroom Audio CAS340 Troubleshooting Diagram
Revision History
2. Meeting Pro GoWire Application
Issues
Back
Home
Meeting Pro GoWire
Application Issues
Login as a Local Administrator
on that Computer
Turn Off User Account
Controls by following this
attached link
After Rebooting and once the
GoWire Application has
started test to see if the same
application issue occurs
Is the issue resolved?
No
Re-flash the Firmware on this
unit by following the link here
Yes
Yes
Issue Resolved
Issue Resolved?
No
Try a different Computer. Be
sure to login as Local
Administrator and Turn off User
Account Controls as above
Does this resolve the issue?
No
There may be a limitation with the
GoWire Application in question. You
are free to contact SMART Technical
Support for further details
Issue Resolved
Yes
Chances are that the original
Computer you had been using had
some kind of a different configuration
or Permissions Issue
Issue Resolved
Contact Support
Title
SMART GoWire Troubleshooting Diagram
Revision History
2.2. Reflashing GoWire Firmware
Back
Home
Reflashing GoWire
Firmware
Make sure the GoWire loads
under My Computer
Does it Load as per the image
to the right?
Download and install one of
the attached utilities and
follow the onscreen directions
once running the GoWire
Updater
GoWire For SMART Notebook
GoWire for SMART Meeting Pro
GoWire for SMART Meeting
Pro
GoWire for SMART Notebook
Once you have finished
updating, click here to go to
back to the main
Troubleshooting Diagram
Contact Support
Title
SMART GoWire Troubleshooting Diagram
1.1. Turn off User Account Controls
Back
Home
Turn off User Account
Controls
1. Click on Start  Control
Panel  Change the View
within Control Panel to Small
Icons Select User Accounts
2. Within User Accounts
select the option to Change
User Account Control Settings
3. Now Pull down the Lever
that appears to Never Notify
as in the image to the right
4. Click Apply and then click OK. If you
are prompted to enter a Password for this
that means that your Account is restricted
and you would need to have your IT
Person do this for you.
5. Reboot your Computer
Go back to the Original Troubleshooting
Diagram to continue.
Revision History
Contact Support
Title
SMART GoWire Troubleshooting Diagram
3.1. Turn off User Account Controls
Revision History
Contact Support
Back
Home
Turn off User Account
Controls
1. Click on Start  Control
Panel  Change the View
within Control Panel to Small
Icons Select User Accounts
2. Within User Accounts
select the option to Change
User Account Control Settings
3. Now Pull down the Lever
that appears to Never Notify
as in the image to the right
4. Click Apply and then click OK. If you
are prompted to enter a Password for this
that means that your Account is restricted
and you would need to have your IT
Person do this for you.
5. Reboot your Computer
Go back to the Original Troubleshooting
Diagram to continue.
Title
SMART GoWire Troubleshooting Diagram
1.1.1. Turn off User Account
Controls
Back
Home
Turn off User Account
Controls
1. Click on Start  Control
Panel  Change the View
within Control Panel to Small
Icons Select User Accounts
2. Within User Accounts
select the option to Change
User Account Control Settings
3. Now Pull down the Lever
that appears to Never Notify
as in the image to the right
4. Click Apply and then click OK. If you
are prompted to enter a Password for this
that means that your Account is restricted
and you would need to have your IT
Person do this for you.
5. Reboot your Computer
Go back to the Original Troubleshooting
Diagram to continue.
Revision History
Contact Support
Title
SMART GoWire Troubleshooting Diagram
Revision History
2.1. Turn off User Account Controls
Back
Home
Turn off User Account
Controls
1. Click on Start  Control
Panel  Change the View
within Control Panel to Small
Icons Select User Accounts
2. Within User Accounts
select the option to Change
User Account Control Settings
3. Now Pull down the Lever
that appears to Never Notify
as in the image to the right
4. Click Apply and then click OK. If you
are prompted to enter a Password for this
that means that your Account is restricted
and you would need to have your IT
Person do this for you.
5. Reboot your Computer
Go back to the Original Troubleshooting
Diagram to continue.
Contact Support
Title
SMART GoWire Troubleshooting Diagram
1.1.3. Turn off User Account
Controls
Back
Home
Turn off User Account
Controls
1. Click on Start  Control
Panel  Change the View
within Control Panel to Small
Icons Select User Accounts
2. Within User Accounts
select the option to Change
User Account Control Settings
3. Now Pull down the Lever
that appears to Never Notify
as in the image to the right
4. Click Apply and then click OK. If you
are prompted to enter a Password for this
that means that your Account is restricted
and you would need to have your IT
Person do this for you.
5. Reboot your Computer
Go back to the Original Troubleshooting
Diagram to continue.
Revision History
Contact Support
Title
SMART GoWire Troubleshooting Diagram
Revision History
3. SMART Board™ Connection
Issues
Contact Support
Back
Home
SMART Board™ Connection
Issues
What is the Connection Type
Being Used?
Wired
Wireless
See the Chart Below to
determine if your GoWire is
Compatible with the type of
Wireless Device you are using
with your SMART Board™
Is the GoWire detected by the
Computer?
Yes
No
Make sure you are logged in
As a Local Administrator and
turn off User Account Controls
Yes
Is the SMART Board™ Ready
Light Solid Green?
Is the GoWire detected by the
Computer?
No
Try a different Computer and make
sure you are logged in As a Local
Administrator and turn off User
Account Controls
Yes
No
Is the GoWire detected by the
Computer?
Issue Resolved
This unit is likely
defective. Contact your
reseller to discuss
upgrade/replacement
options.
If using Extenders with the
GoWIre make sure you are
using a Powered USB Hub if
you have more than 3
Extenders in use
Make sure the Software is
starting properly. Follow the
Link here to resolve this issue
SMART GoWire Troubleshooting Diagram
Revision History
Contact Support
1
Software Does
not Start
This unit is likely
defective. Consider
upgrade/replacement
options.
Automatically
3
SMART
Board™
Connection
Issues
This unit is likely
defective. Consider
upgrade/replacement
options.