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Contents
1.ROLE .................................................................................................................................................................. 2
1.1 Purpose ...................................................................................................................................................... 2
1.2 Report To.................................................................................................................................................... 2
1.3 Working Hours ........................................................................................................................................... 2
1.4 Duties ......................................................................................................................................................... 2
1.4.1 E-LEARNING......................................................................................................................................... 2
1.4.2 IT TRAINING......................................................................................................................................... 2
1.4.3 ERP ...................................................................................................................................................... 2
1.4.4 TRANSPORT MANAGEMENT SYSTEM ................................................................................................. 2
1.4.5 CAMPUS WEBSITE MAINTENANCE ..................................................................................................... 2
2. RESPONSIBILITIES ............................................................................................................................................. 3
2.1 Daily Tasks .................................................................................................................................................. 3
2.2 Weekly Tasks .............................................................................................................................................. 3
2.3 Registers to Maintain ................................................................................................................................. 3
2.4 Display List ................................................................................................................................................. 3
2.5 Contacts ..................................................................................................................................................... 4
2.5.1 Contact list of Concerned Departments at CMS-Head Office ............................................................. 4
2.5.2 Contact list of IT Assistants ................................................................................................................. 4
3. ANNEXURES...................................................................................................................................................... 5
3.1 Weekly Activity Tracker.......................................................................................................................... 5
3.2 IT Assistant Training Details ................................................................................................................... 5
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IT ASSISTANTS ROLES AND RESPONSIBILITIES
1.ROLE
1.1 Purpose:The purpose of the job is to facilitate the implementation of InformationTechnology in a given campus of CITY
MONTESSORI SCHOOL or at CMS Head Office.
As part of their role the IT Assistant will be supporting all aspects of technology currently available in the campus. The role will
expand with any new technology introduced in future.
1.2 Report To: Principal of the campus or any authorized person in the campus.
1.3 Working Hours: 8 Hours
o Leaves taken + Extra Hours worked –Prior permission from Principal and inform E-Learning Department.
o Overtime – No Overtime will be paid. Extra hours can be taken off in lieu prior to principal’s permission.
o Conveyance- To be given for travelling to Campuses for Meeting/Training purposes
1.4 Duties: The duties of the IT Assistant cover the following main areas:
1.4.1 E-LEARNING
 Training and general maintenance of Smart Classes
 Support e-learning initiatives of the school
 Diagnose and troubleshooting faults and provide general technical support
 Monitoring tools and reports
 Provide assistance and training to staff
 Documentation and preparing reports
 Training of teachers in use of Interactive whiteboards in the classroom
 Perform light administrative duties on network servers
 Perform system upgrades as necessary for software and hardware related components as needed
 Monitor backup procedures and perform occasional recoveries to ensure backup integrity
 Assisting vendors and service providers of IT equipment and supplies for efficient and effective operations
 Liaising with the Head, E-Learning & IT Training Department
1.4.2 IT TRAINING
 Deliver training to staff in using computers and other technologies
 Individual or group training sessions
 Mentoring and support in using computers to all staff members
 Evaluation and feedback
 Reporting and progress tracking
 Liaising with the Head, E-Learning & IT Training Department
1.4.3 ERP
 Data entry and reporting
 Training and assisting staff members
 Documentation
 Liaising with the ERP department at CMS Head Office
1.4.4 TRANSPORT MANAGEMENT SYSTEM
 General Data Entry
 Supporting Staff
 Liaising with the ERP department at CMS Head Office
1.4.5 CAMPUS WEBSITE MAINTENANCE
 Maintaining the Campus Website
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Updating the website
Liaising with WUED at CMS H.O
Note: Apart from above duties the person will be participating and contributing in all the activities necessary for the smooth
functioning of the campus and will do any other work reasonably assigned by the campus Principal.
2. RESPONSIBILITIES
2.1 Daily Tasks
 Start of the day:
1. Switch on Server
2. Sync Server
3. Check Emails (gmail/cmseducation.org)
 IWB Faults
4. Check all the classrooms (Carry Fault Register)
5. Update Fault Register
6. Unresolved faults to be updated on Google Drive
7. Send an Email of NOT RESOLVED faults to iwbfault@cmseducation.org
 Training
8. Plan Training on:
 TATA Class Edge
 Teaching Staff
 Smart Notebook
 Teaching Staff
 IT Training
 Teaching Staff
 Non-Teaching Staff
9. Booking for the Training at IT Training Centre in CMS, Gomti Nagar Campus-2
10. Update Training Register
11. Update the Training on Google Drive or Whats App Group
 Other Tasks
12. Training Details & Content Issues to be updated on Google Drive
13. Any ERP/TMS/WEBSITE work
 End of the day
14. Fill Work Diary
15. Switch Off Server
16. Check all IWB Classrooms
2.2 Weekly Tasks
Send following reports on weekly basis to HO every Saturday via DAK (signed by Principal)
 Weekly Activity Tracker
 IT Assistant Training Details
 Work Diary (duly filled)
Note: Find enclosed the copy of reports in Annexure3
2.3 Registers to Maintain
 Training Register
- To take signature of the teachers whom training has been provided
 Fault Register
- To note the faults related to IWB
 Content Issues
- Content Issues related to TATA Class Edge
 Conveyance/Meeting Register -To maintain the attendance record & Conveyance allowance for
meeting/training sessions attended other than your respective campuses
2.4 Display List
List to be displayed on Soft Boards in E-Learning hub:
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Updated Contact list of Concerned Departments at CMS-H.O
Updated Hall of Fame every month with top 5 TATA Class Edge Users
Tips to handle IWB
Updated e-Time Table for teachers to visit E-Learning Hub in their free periods
Updated Unit Incharge list of each IWB in campus
Updated list of SPOC person
2.5 Contacts
2.5.1 Contact list of Concerned Departments at CMS-Head Office
E-learning & IT Training Department
Departments
Contact Person
Official Email ID
Contact No.
Head
TATA Class Edge
Computer Training
Smart Notebook
Google/Web
Computer Training
Mrs.Surabhi Srivastava
Mrs.Shalini Srivastava
Mr.Faran Shamsi
Mr.Mohammad Hamza Khan
Ms. Akansha Bhatia
Mr.Faran Shamsi
surabhi.srivastava@cmseducation.org
shalini.tce@cmseducation.org
faran.shamsi@cmseducation.org
hamza.smarttech@cmseducation.org
akansha.bhatia@cmseducation.org
faran.shamsi@cmseducation.org
Admin Work
Ms.Sneha Gupta
9807432642
7379133777
9889518866
8439322726
9889198760
9889518866
Office: 0522-2992937
Mobile: 7752899212
Departments
Contact Person
Official E-mail ID
Mr. V. Kurian
Mr. GulfamRizvi
IWB Faults
Ms. Swamita
elit@cmseducation.org
Multimedia Department
Official Email ID
iwbfault@cmseducation.org
varghese.kurian@cmseducation.org
smirizvi@cmseducation.org
swamita.vidyadhar@cmseducation.org
Contact No.
0522-2636759-225
9415015039
9839503050
0522-2636759-225
Mr. Ashutosh Umrao
(Smart Board Engineer)
ashu.umrao@gmail.com
8808267333
Note: For all IWB Faults send an email
TO: iwbfault@cmseducation.org
CC: varghese.kurian@cmseducation.org, smirizvi@cmseducation.org, swamita.vidyadhar@cmseducation.org
1800-209-3848
TATA Class Edge
Official E-mail ID
helpdesk@tataclassedge.com
Server Issues
(Toll free no.)
ERP Department
Departments
Contact Person
Official Email ID
Contact No.
ERP & TMS
Department
Mr. Sanjay Shukla
sanjay.shukla@cmseducation.org
9389132526
WUED Department
Departments
Website
Maintenance
Contact Person
Official Email ID
Contact No.
Mr. Alindra Singh
alindra.singh@cmseducation.org
9415751908
NOTE: For any query contact on: Office phone no.: 0522-2992937 or Mail id: elit@cmseducation.org
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2.5.2 Contact list of IT Assistants
To get the updated contact list of IT Assistants use the given link below:
“elearning.cmseducation.org/IT Assistants.aspx”
3. ANNEXURES
3.1 Weekly Activity Tracker
3.2 IT Assistant Training Details
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