Audi Order Information Document •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us www.northeastaudi.co.uk Car Order Information Thank you for choosing to buy your Audi from your North East Audi Centre. As one of Britain’s largest Audi dealers we pride ourselves on offering the best service to you at all times. Please read the enclosed information carefully, as it will help you to understand the communication process that leads up to the delivery of your new Audi or Approved Used Audi. Since we are governed by the Audi Factory system we cannot promise an exact delivery date at the outset of your order. However, as we go through the order and build process we will be able to establish that date for you. •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us We will keep you informed of the progress of your order using the following communication system, which can be forwarded to you by e-mail or post. www.northeastaudi.co.uk Factory order When you order a car directly from the factory it usually takes ten to twelve weeks for the car to be delivered to us. Certain products that currently have longer lead times may take slightly longer to be delivered to us. Please refer to your Account Manager if you have any questions regarding this. Production confirmation This tells you when your car has been confirmed for production. It should generally be sent to you 3 weeks before your car is actually built. It is at this point that we will be able to provide a fairly accurate date of delivery of your vehicle. On ship This means your car is currently being shipped to the UK and is now generally only 7 to 10 days away from arrival at our Vehicle Preparation Centre. Arrival Your car has arrived at our Vehicle Preparation Centre. This communication helps set a firm date for you to collect your car; this is generally 3 to 4 working days after arrival to allow time for Pre-Delivery Inspection and preparatory work. If you have not already done so you may wish to consider the addition of Audi Accessories as these can still be fitted at this stage. Note New car orders that can be fulfilled from national stocks in UK storage areas will usually arrive at our Vehicle Preparation Centre within 4 to 6 working days of order. Dealer transfer car delivery will be individually agreed and depend on how quickly we can arrange to collect the car from the other dealer. For cars already en route, the above communication process will start at the relevant stage in the delivery process. Contact To enable us to send you the most up to date information on future Audi events and developments, please provide your email address or preferred contact details to your dedicated Audi Account Manager. •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us www.northeastaudi.co.uk Delivery of your new car When a date and time have been set for the handover of your car, we recommend that you allow approximately one hour so that your dedicated Audi Account Manager can carry out the following to ensure you are completely satisfied with the vehicle: • Full explanation of controls • Invite you to inspect and to test drive the vehicle • Introduce you to the Service Department • Fully explain service schedule of the vehicle • Complete all relevant paperwork Accessories Due to the complex nature of the electronics fitted by Audi, we will only fit accessories that are Audi UK or Audi Centre approved. Our technicians are trained to the highest standard and provide expert workmanship. That means any accessories fitted by them prior to delivery of the vehicle are covered by a full 3 year / 60,000 mile Audi warranty. Note We do not take responsibility for the fitting of non-approved accessories to your car by non-Audi trained personnel. Any accessories fitted in such a manner may invalidate part or all of your warranty. Protection Engineered and built to the highest standards, an Audi is designed to inspire. Protecting that investment is something that our customers and their North East Audi Centre take seriously. This is the reason why there is a range of products available to ensure that this investment has the ultimate protection. Autoglym An advanced pre-delivery protective treatment system, developed to keep paintwork, glass, upholstery and carpets in top condition for years to come. Tracker A covert electronic vehicle homing device which, should the vehicle be stolen, emits a silent signal which can be tracked by all of the UK’s 52 police forces. Having Tracker fitted to your vehicle may entitle you to a discount on your insurance. •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us www.northeastaudi.co.uk What must you bring with your part exchange vehicle • The registration document (new style) • The current MOT, if applicable, valid for at least 3 months. • Two sets of car keys • TheItvehicle’s service history and vehicle documentation is ourfullpolicy that all orders must • The remainder of your Road Fund License Payment terms be settled by cleared funds prior to delivery. To avoid any doubt we Your car will have been valued taking into account amongst others the above would youbeto read itthe guidelines: items. Should ask any item missing, mayfollowing affect the delivery of your new car or the value of your part exchange. Please advise your dedicated Audi Account Manager of any problems as soon as possible. •Cash: We are not allowed to accept any more than £500 Part exchange valuation per vehicle purchased and only when pre-arranged. Your part exchange vehicle will already have been appraised by our personnel •In house finance company: Our in-house finance system and valued on the strength of that appraisal. It is important to make sure your vehicle remains true to the original appraisal particularly with regard to tyres, can provide you with funds instantaneously. However, bodywork and specification, as the vehicle will be re-appraised before final finance forms must be signed on site and any required delivery takes place. proofs Payment terms satisfied at least 5 days before delivery. It is •Other our policy that all vehicle orders must be settled cleared funds prior to if the acceptable finance cheques: These arebyonly delivery. To avoid any doubt we would ask you to read the following guidelines: finance has approved by Audi Centre • Cash: We do notcompany accept any more thanbeen £500 per vehicle purchased and only when pre-arranged. management. The cheque must be received at the time of • In house finance company: Our in-house finance system can provide you delivery at the latest – otherwise delivery will not take with funds instantaneously. However, finance forms must be signed on site and any required satisfied at least 5 days before delivery. place. Weproofs do not accept responsibility for the inability of • Other finance cheques: These are only acceptable if the finance company non-approved finance houses to provide cheques on has been approved by Audi Centre management. The cheque must be cleared priortime. to delivery – otherwise delivery will not take place. Clearance of such cheques can take up to 10 working days to be confirmed, and we do not •Personal cheques: These must be submitted 10 days accept responsibility for the inability of non-approved finance houses to delivery before provide cheques on time. to ensure clearance. We can not accept • Personal cheques: Not accepted. responsibility for delays in clearance of funds. • Bank draft: Acceptable, but must be received at least 24 hours in advance of •Bank draft: Acceptable on or prior to delivery. the proposed delivery date. • Debit card: Acceptable on or prior to delivery. Customers should note that it •Debit card: Acceptable on or prior to delivery. is advisable that the amount due is processed in advance of the proposed •Credit card: Acceptable only to a limit of £1,000. All paydate of delivery, as material transactions on debit cards are taking longer to obtain authorisation as a result increasing security to guard more ments by credit cardof(excluding Audiprocedures Card) totalling against fraud. than £1,000 will be subject to a 1.75% surcharge. • Credit card: Acceptable only to a limit of £1,000. All payments by credit card card Customers made from •Audi credit card: The only credit totalling more than £1,000 will be subject to a 1.75% surcharge. should note that it is advisable that the amount due is processed in advance Vorsprung durch Technik, designed to reward true Audi of the proposed date of delivery, as material transactions on credit cards are advocates (details available request). taking longer to obtain authorisation as on a result of increasing security procedures against fraud. •Creditto guard transfers: Proceeds must be receipted to our • Credit transfers: Proceeds must be receipted to our account at least 24 account at least 24aware hours before be hours before delivery. Please be a BACS transferdelivery. can take upPlease to 4 working days and CHAPS transfer 1 working day be processed the bank aware a BACS cantotake up to through 4 working days to clearing system. •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us be processed through the bank clearing system. If you have any payment queries please contact your dedIf you have any icated Audi Account Manager. payment queries please contact your dedicated Audi Account Manager. CABRIOLET www.northeastaudi.co.uk Insurance cover notes All cars purchased must leave our premises with a Road Fund Licence. We therefore need an original cover note from your insurance company. The note must either state that you have comprehensive insurance for a motor vehicle or have the correct registration of your new vehicle recorded on it. The start date of the insurance should be no later than the proposed delivery date and the cover note should be in our hands no later than 48 hours prior to delivery. For new cars being registered for the first time in the UK, the Vehicle Licensing Office requires us to fill in a VRC form. This confirms a) to whom the car is being registered: b) that we have seen an original insurance document; c) that the form has been signed by the customer. We will ask you to sign this prior to delivery. Retention/Cherished registration transfers Due to the inconsistent service we receive from our Local Vehicle Licensing Office (VRO) we cannot take the responsibility for delays in cherished registration transfers. We will process the paperwork for you but you must allow at least 10 days for the VRO to complete the transaction. Note Due to restrictions on the level of service provided by the Vehicle Licensing Office it may not be possible to process cherished transfers towards month ends. You will appreciate this situation is completely out of our control. Consequently, should a cherished transfer not be completed by a month end we must ask you to take delivery of your new car on a normal registration and accept the transfer of your cherished number at a later date. •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us www.northeastaudi.co.uk North East Audi Centres: Newcastle Audi Scotswood Road, Newcastle Tel: (0191) 226 1144. e-mail: enquiries@newcastle.audi.co.uk Teesside Audi Brooklime Avenue, Stockton on Tees Tel: (01642) 603444. e-mail: enquiries@teesside.audi.co.uk Tyneside Audi Silverlink Park, Wallsend Tel: (0191) 289 6200. e-mail: enquiries@tyneside.audi.co.uk •Your order •Delivery •Accessories •Part exchange •Payment terms •Insurance •Registration transfers •Contact us Wearside Audi Stadium Way, Sunderland Tel: (0191) 564 5600. e-mail: enquiries@wearside.audi.co.uk www.northeastaudi.co.uk