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SUMMER/AUTUMN 2015
AGS
AIRLINE
GROUND
SERVICES
www.ags-airlinegroundservices.com
MERGERS AND
ACQUISITIONS
ROUND-UP
SAFE GROUND
HANDLING:
BEST PRACTICE
CONSIDERING
AVIATION
INSURANCE
WORLDWIDE DIRECTORY
OF GROUND SERVICE
PROVIDERS
From XS to XXL.
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Fraport. The Airport Managers.
EDITOR’S LETTER | SUMMER/AUTUMN 2015
LETTER FROM
THE EDITOR
SUMMER/AUTUMN 2015
AGS
AIRLINE
GROUND
SERVICES
www.ags-airlinegroundservices.com
MERGERS AND
ACQUISITIONS
ROUND-UP
W
elcome to the Summer/Autumn 2015 edition of AGS
magazine. In this issue, we look at consolidation
among both airlines and handlers, as mergers and
acquisitions continue to shape the aviation industry.
Meanwhile, carriers are thinking creatively, using
partnerships to build better networks and expand their reach into new
markets around the world.
We hear from underwriting executive Simon Abbott on the
subject of ground damage – and who pays for it. The consequences
of ground damage are far from insigniﬁcant, and Abbott suggests
greater regulation of GSPs could be the way to improve safety on the
ramp. This theme is picked up again as AGS examines developments
relating to IATA’s Ground Operations Manual – and looks ahead to the
imminent 28th IGHC.
Two articles look at IT in this edition: James Graham considers how
IT-based services beneﬁt numerous sectors of the aviation world, while
David Smith examines the role of IT and logistics in airline catering.
We also take an overview of developments in the Asia Paciﬁc
handling market, and we hear from TCR, which recently expanded its
presence in Scandinavia.
Finally, having reintroduced our directory of ground service
providers in the last edition, we welcome any updates to that section.
Please advise us of any changes or omissions.
AGS welcomes your feedback and any interest in contributing an
article or interview. I hope you enjoy this issue of the magazine. Q
SAFE GROUND
HANDLING:
BEST PRACTICE
CONSIDERING
AVIATION
INSURANCE
WORLDWIDE DIRECTORY
OF GROUND SERVICE
PROVIDERS
PARVEEN RAJA
Publisher
parveen@evaint.com
IAN TALBOT
Sales Executive
ian@evaint.com
BHAVI PATEL
Events Coordinator
bhavi@evaint.com
SHOBHANA PATEL
Head of Finance
ﬁnance@evaint.com
CHARLOTTE WILLIS
Events and Circulation
charlotte@evaint.com
SHELDON PINK
Creative Director
mrpinktoo@gmail.com
Address changes and subscription orders to:
circulation@evaint.com
ISSN 2040-476X
EDITORIAL CONTRIBUTORS
Simon Abbott, Bernard Fitzsimons,
James Graham, Megan Ramsay
and David Smith
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SUMMER/AUTUMN 2015 Airline Ground Services 1
CONTENTS | SUMMER/AUTUMN 2015
CONTENTS
4
1
4
Editor’s letter
Working together
The aviation sector has gone through numerous changes in the past, not least of which
has been a trend for consolidation among carriers. Looking at Europe in particular, how
have mergers and acquisitions among airlines filtered down to affect the handlers that
serve them?
6
Carriers think smart
Tough times call for more creative approaches to developing route networks. Airlines
are increasingly exploiting partnerships and using each others’ hubs to penetrate into
new territory.
12 Handlers start to get it together
Once highly fragmented, the airline handling industry is showing strong merger and
acquisition activity as companies strive to offer their customers a truly global service.
18 Ground damage – who pays?
Simon Abbott, underwriting executive for worldwide aviation insurance provider Global
Aerospace, looks at who bears the cost of ground damage to aircraft.
20 The fusion of catering and logistics
Airline catering is a huge undertaking. David Smith looks at how airlines and catering
companies are employing logistical and IT solutions to support the operation.
26 "TJB1BDJlDSPVOEVQ
18
32
Bernard Fitzsimons reviews recent activity in the world’s most dynamic
air transport region.
32 IT connects aviation
Whether an organisation is an airport, air navigation service provider (ANSP), ground
handler or airline, IT-based services deliver tangible beneﬁts to the organisation, discovers
James Graham
37 Scandinavian expansion
Brussels-headquartered GSE provider TCR began operations in Norway in 2011 – and it is
continuing to grow its footprint in the surrounding region.
39 Sharing best practice
Efﬁcient, safe airline ground handling services are the bedrock of the modern aviation
system. To ensure continued improvement, the industry is focusing on safety, quality,
transparency and sustainability across all its operations.
43 Worldwide Directory of Ground Service Providers
2 Airline Ground Services Summer/Autumn 2015
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FEATURE | CARRIERS & HANDLERS
WORKING TOGETHER:
MERGERS AND ACQUISITIONS
The aviation sector has gone through numerous changes in the past, not least of which has
been a trend for consolidation among carriers. Looking at Europe in particular, how have
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here are four large, primarily full-service airline
groups in Europe. Air
France-KLM, International Airlines Group (IAG),
Lufthansa Group and SAS Group
have all grown over the years through
mergers and/or acquisitions.
IAG is the most recently formed airline grouping in Europe, having started
trading in early 2011. It comprises the
UK’s British Airways (BA), Spanish carrier Iberia and low-cost carrier Vueling,
plus short and medium-haul subsidiary
Iberia Express, the cargo-carrying arms
of BA and Iberia, and UK domestic and
short-haul carrier British Midland International (bmi) – the latter formerly
part of the Lufthansa Group.
In the months following the creation
of IAG, while handling costs rose, joint
airport handling procurement offset these
increases to some extent, as the Group
synergy programme took effect.
BA ﬂights at Heathrow, Glasgow,
Manchester and Edinburgh are handled
by UK-based Menzies Aviation, which
began passenger services, ramp handling and lounge and ticketing services
for BA and BA CityFlyer at these locations in 2012 – adding an extra 19,500
ﬂights per year to its portfolio.
Menzies was already well established
with other carriers at all four stations,
and had in fact been providing ground
handling services for bmi at Heathrow
since 2010 – but once bmi was converted
to the BA AOC (air operator certiﬁcate)
it was by no means guaranteed that the
existing contract there would be retained. Andy Boyd, senior vice president
UK and Ireland at the handler, said after
the award of the contract: “It’s a testament to our operations department, and
the talent of the LHR (London Heathrow) ramp team, that has consistently
delivered great service to bmi, that BA
has had the conﬁdence to award us its
business in T1.”
More recently, Menzies began a
three-year passenger handling contract
for IAG’s Vueling in Madrid on 5 August
4 Airline Ground Services Summer/Autumn 2015
as well as at Malabo and Bata airports in
Equatorial Guinea. Customers include
IAG airlines BA, Iberia and Vueling.
MUTUAL STRENGTHS
Peter Schelvis, group chief procurement
ofﬁcer at Air France-KLM
2014, adding a new station to the handler’s network.
BA itself provides ground handling
services both for its own ﬂights and for
external clients. In September last year
it was selected to provide technical handling services for Qatar Airways B787
ﬂights at Edinburgh; BA also began
providing maintenance services for the
Middle Eastern carrier’s A380 ﬂights at
Heathrow in October 2014. (Qatar Airways bought a 10 percent stake in IAG
earlier this year.)
Iberia Airport Services, meanwhile,
is the handling arm of BA’s sister carrier.
It provides ramp, passenger, operations
and cargo handling services for over
200 clients at 41 airports across Spain,
Air France-KLM came into being in
2004, with the merger of Air France and
KLM Royal Dutch Airlines. The group
also includes Martinair, which provides
cargo-carrying services in addition to
the freighter ﬂights offered by the two
other airlines. Air France and KLM each
run their own operations from their
respective hubs in Paris and Amsterdam
but their procurement divisions –
including the procurement of handling
services – have been merged.
According to Peter Schelvis, group
chief procurement ofﬁcer at Air FranceKLM, the procurement organisations of
Air France and KLM “were combined in
September 2008, taking full advantage
of their mutual strengths”. Air FranceKLM Procurement is responsible for the
acquisition of goods and services for the
whole Group.
Schelvis explains: “The procurement
organisation generates added value
through cost-effective solutions directed at connecting internal departments
and external suppliers. Our mission is
to secure a sustainable competitive advantage for the group, derived from cost
leadership and procurement professionalism. Our suppliers play a vital role in
www.ags-airlinegroundservices.com
FEATURE | CARRIERS & HANDLERS
achieving our corporate goals. Forging
beneﬁcial supplier relations, contributing innovative solutions and reducing
overall costs serve as a solid foundation
to optimise beneﬁts for the group.”
In July 2014, Air France awarded a
ﬁve-year cargo and mail handling contract to Paris-headquartered Worldwide
Flight Services (WFS) at the French capital’s Orly airport, adding to a further four
contracts gained with the airline over the
preceding 12-month period (Nice, Bordeaux, Strasbourg and Marseille). WFS
began cargo handling for Air France at
EuroAirport Basel-Mulhouse-Freiburg
in October last year as well.
NEW OPPORTUNITIES
Lufthansa
Group
includes
the
German ﬂag-carrier, Lufthansa, as
well as Swiss International Airlines
and Austrian Airlines. Other carriers
in the Group are Brussels Airlines,
Germanwings, German regional airline
Eurowings (which operates on behalf of
Germanwings), SunExpress, Edelweiss,
and JetBlue plus other businesses such
as Lufthansa Technik.
Large airline groups may commence
new operations themselves in order to
diversify their offerings and customer
base, rather than acquire existing carriers
to achieve that end, and this has leads to
opportunities for handlers too. Following the Group’s launch of Germanwings
in January 2013 – the low-cost airline
taking over Lufthansa’s direct European
ﬂights not using Frankfurt or Munich
airports – a new multi-year contract was
awarded to Swissport International for
the provision of ground handling services
at Birmingham, Geneva, Helsinki and
Madrid, with effect from October of that
year. The agreement includes check-in,
baggage handling, load control and ramp
handling among other services.
Philipp Joeinig, executive vice president Central Europe at Swissport International, commented: “A key feature
of the collaboration with Germanwings
will be a high degree of customer focus
and innovation that we intend to bring
to the operation. We see a great potential
for continuing to expand this partnership in the future as well.”
As in the case of Menzies Aviation
with BA, this relationship with one part
of the Lufthansa Group could lead to
more business for Swissport, not just
with the initial customer but also with
other divisions.
And the Lufthansa Group is also
active in ground handling on its own
account. One of its subsidiaries is
Lufthansa Ground Services Portugal, which has been offering station
www.ags-airlinegroundservices.com
PARALLEL DEVELOPMENTS
The trend for consolidation, of course, has been just as noticeable in the
handling sector as among airlines in recent years, and Swissport’s stake in
SAS Ground Handling is just one example of this tendency for handlers to
buy into each other, if not take each other over outright.
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appears that Servisair is being rebranded under the Swissport identity.
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vides aviation market intelligence, analysis and data services: “we aren’t
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neither has there been a similar degree of consolidation in the ground
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segment was predicted.
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amongst the ground handling community, unlike the airlines. A surprising
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firms that have made and secured their reputation at one airport or a
small number of them.
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company, industry cost pressures remain, with margins narrowing and
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through tighter commercial contracts that also transfer liability.”
The lack of economies of scale among smaller handlers means they
could still find themselves being taken over by larger companies in order
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representation, administration and supervision, passenger handling, ramp supervision and ticketing since 2011. The
company, active at Lisbon, Oporto and
Faro airports, evolved from Lufthansa’s
ground operations division and provides
handling services to Lufthansa itself
within Portugal (and some airports in
Spain) as well as fellow Lufthansa Group
carriers Brussels Airlines and Swiss.
STRATEGIES
Further north, SAS Group is focused
around the Scandinavian market,
comprising as it does Scandinavian
Airlines (again providing passenger and
cargo capacity), Blue1 and Widerøe. Blue1
(known as Air Botnia until 2004) became
a wholly-owned subsidiary of the Group
in 1998, while SAS became a majority
shareholder of Widerøe the following
year. The Group’s handling division, SAS
Ground Handling, is present at over 30
airports across Denmark, Norway and
Sweden. It serves SAS itself as well as
other carriers including some of those
that form part of Air France-KLM, IAG
and Lufthansa Group.
Well after an airline group is estab-
lished as such, the drive for synergies
and improved efﬁciency across all members continues. For instance, in its ﬁrstquarter report for 2015, SAS Group laid
out a number of strategic priorities; these
included improving efﬁciency in its own
ground handling services.
The report states: “To ensure
increased cost-base ﬂexibility and
provide enhanced conditions for
Ground Handling’s operations to grow,
SAS initiated the outsourcing process
of ground handling services and as
a ﬁrst stage, 10 percent of the shares
in SAS Ground Handling was sold to
Swissport. Intensive efforts have been
ongoing with improving the efﬁciency
of and automating operations, as well
as creating preconditions for additional
cost measures. This means, for example,
that checking-in will to a greater degree
be carried out via SAS’s digital channels,
which accounted for more than 60
percent of the number of check-ins
during the ﬁrst quarter of 2014/2015. In
total, increasing the efﬁciency of ground
handling services is expected to generate
an earnings impact of about MSEK 200
(US$23.6 million).”
Summer/Autumn 2015 Airline Ground Services 5
FEATURE | ROUTE DEVELOPMENT
Tough times call for more creative approaches to
developing route networks. Airlines are increasingly
exploiting partnerships and using each others’ hubs
to penetrate into new territory
CARRIERS THINK SMART
T
his is the age of the alliance. A handful of Middle Eastern carriers apart,
most airlines in the world
don’t have unlimited budgets and fleets of spare aircraft with
which to pursue their route development plans. It’s no longer a matter of
putting planes onto a route, and hoping to fill them. Even if money was no
object, in many airports and countries
slot constraints and traffic right issues
often prevent headlong expansion.
Instead, most of the world’s airlines
have had to think smarter in order to extend their reach into new markets and
territories. This is particularly true of
some of the smaller carriers.
Take Royal Brunei, for example,
which resumed services to Denpasar and
Ho Chi Minh City in July and October
2014 respectively and is now codesharing with Malaysian Airlines on selected
key domestic Malaysian cities, as well
as having added a codeshare to Phnom
Penh. It also sees new market opportunities in Australia, India and North Asia,
and plans to add more ﬂights to key capital cities in the latter two areas.
In its route development strategy,
Royal Brunei takes into account trafﬁc ﬂow from feeder markets with additional codeshare points, particularly
into the Indian subcontinent, helping
6 Airline Ground Services Summer/Autumn 2015
to feed its own network. It will also use
current special pro-rate agreements
(SPAs) to expand its network reach.
It adds that the upgrade of Brunei International Airport has come at a good
time, with the ASEAN Open Skies 2015
on the horizon – which is expected to
generate greater competition between
airports in the region. The government
of Brunei Darussalam has ratiﬁed all
the main multilateral agreements associated with this, which opens up markets in the ASEAN region.
Another example is Turkish low-cost
carrier Pegasus’s Pegasus Asia arm, born
out of its partnership with Kyrgyz airline
Air Manas. This deal has given Pegasus a
useful second hub at Bishkek with which
to develop into Central Asia and connect
the region with Europe, the Middle East,
Russia and the Far East.
The ﬁrst new route for 2015 is a
twice-weekly service between Bishkek
and Delhi. And, following the granting
of bilateral air transport agreements
with Russia, other planned new routes
in 2015 include Yekaterinburg and Novosibirsk, respectively twice weekly and
once a week.
Pegasus Asia has also submitted applications for permission to further extend its ﬂight network to include routes
to Urumqi (China), Dushanbe, Khujand
and Tashkent in 2015.
From Bishkek, Pegasus Asia already
operates four direct scheduled routes to
Osh in Kyrgyzstan, Moscow and Krasnoyarsk in Russia and Delhi in India.
There are connections to 18 destinations in Turkey plus 39 other international destinations in Europe and elsewhere, making a total of 57 points in
the network.
Lufthansa is another carrier that has
found a partner with which to develop a
remote hub and so open up a new region,
without having to go to the expense and
difﬁculty of laying on new direct ﬂights
from its home territory. It will offer yearround ﬂights from Frankfurt to Panama
City ﬁve days a week, from November 16,
2015. Part of the attraction is the German airline’s partnership with the Panamanian airline Copa, which will allow its
passengers to reach a further 50 destinations in Central and South America and
the Caribbean. Lufthansa service times
will be coordinated with Copa’s connecting ﬂights.
Finding a partner with a ready-made
network like this is a much quicker and,
arguably, lower risk approach than trying to do it all yourself.
For carriers with a limited home
market, a hub approach is essential if
there is to be any meaningful expansion.
Like many airlines, Air Canada’s strategy is to look beyond the speciﬁc country
www.ags-airlinegroundservices.com
FEATURE | ROUTE DEVELOPMENT
market and consider the connectional
possibilities. For instance, the Toronto/
São Paulo service also offers some of the
quickest travel times from many northeastern US cities and is also timed for
convenient connections over Toronto
Pearson to many Asian cities, including
Tokyo-Haneda, Hong Kong, Beijing and
Shanghai, further expanding Air Canada’s global reach.
Air Canada has meanwhile started
a three-days-a-week, year-round 767300ER service between Toronto Pearson and Rio de Janeiro-Galeão International Airport. It complements the
carrier’s daily non-stop service from Toronto to São Paulo and, Air Canada says,
is evidence of its international expansion
strategy and also reinforces its position
as the only non-stop carrier between
Canada and South America.
DEEP POCKETS
Of course, there are still a handful of
airlines with deep pockets, most of
them in the Middle East. While they
have been adding to their ﬂeets and
launching new services from their home
hubs, the troubles of Europe and the rest
of the world have also thrown up new
opportunities.
The most prominent example is
Abu Dhabi’s Etihad and its major cash
injection into ailing Italian state carrier Alitalia.
Naturally, the alliance gives Etihad
a strong entry into Italy, but more importantly perhaps it helps reinforce the
Middle Eastern presence in the wider
European market.
As far as Italy itself is concerned,
there will be a three-pronged strategy for
long-haul routes based on hubs at Milan
Malpensa, Milan Linate and Rome Fiumicino, all of which will see an increase
in ﬂights. Long-haul services from Venice, Bologna and Catania on the island
of Sicily to Etihad’s main Abu Dhabi hub
will also be stepped up to daily.
New routes available from Rome
now include Berlin, Dusseldorf, San
Francisco, Mexico City, Santiago (Chile),
Beijing and Seoul and there will also be
an increase in services to New York, Chicago, Rio de Janeiro and Abu Dhabi.
An extra 13 weekly ﬂights from Milan Malpensa will include daily routes to
Abu Dhabi, four ﬂights a week to Shanghai and increased ﬂights to Tokyo.
But by strengthening links via Italy
into its home hub, Etihad can offer a
whole host of onward connections available to other destinations in the Middle
East, Africa, the Indian subcontinent,
Southeast Asia, China and Australia.
The two carriers have also taken the
www.ags-airlinegroundservices.com
opportunity to adjust their schedules to
improve connections with each other
and with their partners. As well as links
with the Skyteam alliance, and in particular Air France–KLM and Delta, there
are new partnerships with airberlin and
NIKI and plans to work more closely
with Air Serbia and Etihad Regional.
Both airlines will also increasingly
operate a common ﬂeet, which could
include Etihad acquiring additional
wide-body aircraft on behalf of Alitalia
or Alitalia receiving aircraft from Etihad’s existing ﬂeet order book. Alitalia, meanwhile, is relocating 14 Airbus
A320s to airberlin.
Etihad Aviation Group president
and chief executive ofﬁcer and Alitalia
vice chairman James Hogan said that, in
an extremely tough southern European
aviation market, “rapid, decisive change”
was needed. “We’ve invested in the new
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Summer/Autumn 2015 Airline Ground Services 7
FEATURE | ROUTE DEVELOPMENT
Æ
Alitalia because we believe it can ﬂourish again. The coming months and next
few years will not be easy, but if everyone
pulls together as one team, Alitalia can
grow again.”
Etihad expects Alitalia to be proﬁtable again by 2017.
In addition, Etihad has announced
an increase in its Tehran service from
three times weekly to daily. The new
schedule will establish important connections to key markets in the US, including Los Angeles, which is home to
the world’s largest Iranian population
outside the country.
Qatar Airways, meanwhile, is using
its codeshare with Bangkok Airways to
reach 10 more destinations in Asia via
Bangkok, together with Koh Samui to
Singapore, Phuket to Kuala Lumpur and
Phuket to Chiang Mai. The Arabian carrier already has quite a network of codeshares from Bangkok in Asia, including
Chiang Mai, Phuket, Mandalay, Yangon
and Phnom Penh.
European airlines don’t have the luxury of being able to take a major stake
in a rival carrier and with the Eurozone
ﬁnancial woes set to continue most have
had to take a very cautious approach.
The Air France–KLM Group has
inched up its capacity for the 2014-15
winter season which runs from 26 October 2014 to 28 March 2015. Total capacity is scheduled to increase by 0.7%,
but with an increase of only 0.1% for
passenger operations (Air France, KLM
and HOP!) but 13.3% for the Transavia
low-cost leisure operation, with most of
the growth concentrated on the French
market (+56%).
Taking each region in turn, there
are capacity gains for North America
(+2.4%), Central and South America
(+1.1%) and Asia (+0.7%).
In Africa, capacity is slightly down by
-0.8% and the biggest fall, predictably
perhaps, is in the Middle East (-5.2%).
8 Airline Ground Services Summer/Autumn 2015
The Air France–KLM
Group has inched up its
capacity for the 2014-15
winter season
Route highlights include KLM’s increase in capacity to Atlanta, from seven
to 12 weekly ﬂights, in response to market demand and to facilitate connections
with partner Delta Air Lines. Services to
Panama City will go up from three to
ﬁve weekly frequencies by B777-200;
again, the attraction is that the airport
is a main hub for Copa with which, as in
the case of Lufthansa, Air France–KLM
has formed an alliance.
Like many carriers, Air France is
showing increased willingness to flex
services up and down, according to demand. It is increasing capacity to take
advantage of seasonal travel peaks, for
instance offering one flight per day
to Bangkok (Thailand) between midDecember and mid-March, and adding
a fourth frequency to Kuala Lumpur
(Malaysia). Wuhan, China gains an extra weekly frequency while Guangzhou
will be served by four weekly ﬂights.
And while Africa capacity is down
overall, services have been increased on
the most buoyant routes such as Abidjan (Ivory Coast), with the entry into
service of the A380, and
Pointe Noire (Congo) with a sixth weekly frequency.
In East Africa, KLM is reorganising its network to adapt it to the market
with increased capacity to Dar es Salaam
(Tanzania) and Entebbe (Uganda) now
served direct three times a week and on
other days via Kilimanjaro (Tanzania)
and Kigali (Rwanda). KLM has suspended direct service to Harare (Zimbabwe) and Lusaka (Zambia) but these
cities are still served by partner Kenya
Airways via Nairobi.
Air France, like most carriers, needs
to keep costs under control, especially
on its medium-haul network. One way
it is doing this is to maximise connecting opportunities and, again, adjusting
capacity according to winter or summer
demand. So, for example one daily frequency is being suspended to Munich,
Bucharest, Moscow, Rome and Bremen.
Domestic flights from Paris-Orly
to Bordeaux and to Toulouse have
been trimmed back, as have several
flights from the provincial airports of
Toulouse and Marseille to Europe and
North Africa.
In contrast, the low-cost Transavia
arm will operate
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28/01/2014 15:21:23
FEATURE | ROUTE DEVELOPMENT
Æ
nine new routes in the winter season
from Paris-Orly to Istanbul, Tel Aviv,
Budapest, Madrid, Malaga, Barcelona,
Athens, Pisa and Prague and there is
also a new service from Lyon to Tel Aviv.
GEOPOLITICAL FACTORS
Politics and economics also continue
to shape the world’s air networks.
Occasionally, routes are curtailed or
altered as a result of direct government
intervention – for instance, Etihad
suspended all ﬂights to Baghdad until
further notice in late January to comply
with the UAE General Civil Aviation
Authority ban on operation to and from
Baghdad on security grounds. Emirates
also suspended its services to Baghdad
route at the end of the winter ﬂight
schedule in 2015.
Despite the grim headlines, Ukraine
remains an important market for Austrian, insists chief commercial ofﬁcer
Andreas Otto. “Ukraine continues to be
one of the most important markets for
Austrian Airlines in Eastern Europe, not
to mention the fact that most of these
passengers transfer to other ﬂights in
our network to destinations in Western
Europe, the Middle East or on North Atlantic routes. Although the crisis has led
to weakened demand over the past year,
we continue to see considerable potential in this market.”
This isn’t the carrier’s only (perhaps apparently) unlikely destination.
ers are Bordeaux, Porto, Stavanger and
Liverpool – the latter marking the ﬁrst
time the airline has served the UK since
withdrawing ﬁve years ago. Czech Airlines has already announced other new
routes in the Autumn including Bilbao,
Billund, Bologna, Cork and Oslo.
Meanwhile Greek carriers, frustrated by the lack of opportunity at home,
are looking beyond their home territory
for new opportunities. Start-up carrier
SkyGreece Airlines is starting a twiceweekly service between Budapest and
Toronto from 21 May. This will complement Air Transat’s weekly service between the two cities set to begin later in
the summer.
ROOM TO GROW
Another new service to Athens comes from CSA Czech Airlines, one of
a clutch of five additional European destinations for its 2015 summer
schedule, in addition to another five which were announced last autumn
due to “operational” reasons, along with
those to Peshawar in Pakistan. Flights to
Sana’a in Yemen have been halted due to
increased security concerns.
More usually, though, political troubles lead to a fall-off in demand and it
is this that prompts the carriers to cut
back or curtail services. Reﬂecting the
troubles in Russia and its neighbours,
easyJet initially cut its London/Moscow services from 13 to 11 a week from 1
February, eventually decreasing to once
daily from 29 March.
But other carriers managed to increase their services to this part of the
world. Austrian Airlines actually added
a new destination in Ukraine, ﬂying to
Odessa from 30 March, although the
explanation is that Austrian Airlines
still has a codeshare on ﬂights from and
to Odessa with Ukraine International,
which is terminating its service on this
10 Airline Ground Services Summer/Autumn 2015
In response to growing demand, it expanded its ﬂights to the Moldavian capital, Chisinau, from seven to 10 ﬂights per
week in November 2014.
Austrian Airlines’ route network is
particularly dense in Central and Eastern Europe, with 39 destinations. The
carrier sees its hub at Vienna International Airport as a gateway between East
and West.
And another place it is willing to go
where many others still fear to tread is
Athens. From 20 April it will offer four
additional night ﬂights per week from
Vienna, bringing the total to 11 services
a week on this route.
Another new service to Athens
comes from CSA Czech Airlines, one
of a clutch of ﬁve additional European
destinations for its 2015 summer schedule, in addition to another ﬁve which
were announced last autumn. The oth-
There is still plenty of growth potential
in Asia and Africa and it is these regions
of the world that have seen some of
the most active route development
lately. Singapore Airlines has a network
planning team that looks after its new
routes, with decisions made based on
market assessment with a strategic and
long-term view and affected by factors
such as air trafﬁc, routing rights and
airport capacity.
For example, Asia is a fast-growing market and this is reflected in the
changes to its network in recent years.
The carrier increased the frequency of
flights to Tokyo Haneda to 21 times
a week in March 2014, compared
with the previous 14 times a week. Its
wholly-owned subsidiary SilkAir also
launched daily services to Denpasar,
Bali’s capital, in December 2014 and
will launch services to Cairns in Australia in May 2015.
But it also suspended ﬂights to Riyadh and Cairo in September 2014 as
a result of the sustained weak performance of both routes.
Singapore is proving another magnet for foreign carriers. Qatar Airways
announced in early February that it
would launch an additional daily ﬂight
there, in addition to its existing twicedaily service. All services will be operated by its new A350 XWB aircraft, now
coming into service with the Middle
Eastern carrier.
As might be expected, Asia/Africa
routes, linking two of the more dynamic
areas of the world, have seen some activity. China Southern is to launch a thriceweekly service between Guangzhou and
Nairobi from 5 August using A330-200
aircraft. Air China will meanwhile take
over the Beijing – Johannesburg route
in June from South African Airways after a two-and-a-half-month suspension.
It will operate three times weekly using
www.ags-airlinegroundservices.com
FEATURE | ROUTE DEVELOPMENT
a Boeing 777-300. Ethiopian Airlines,
however, has shelved its planned service resumption to Singapore, due on 2
April. It had planned to operate three
times a week to Addis Ababa with a Boeing 787-8.
Qatar Airways is also planning a major expansion of its South African services with the launch of ﬂights to Durban
in December and an increase in frequencies to Johannesburg. There will be four
new weekly ﬂights to Durban via Johannesburg bringing the total frequency to
Johannesburg up from 10 weekly ﬂights
to double-daily. From 1 October, Qatar
Airways will also up its services to Cape
Town from ﬁve times a week to daily. All
three routes will be operated with a Boeing 787 Dreamliner.
It has also announced a clutch of
new services to Pakistan – starting in
July-August to ﬂy four times weekly to
Sialkot, where it already operates dedicated freighter services three times a
week. This will be its ﬁrst new passenger route to Pakistan since 2004. From
1 August 2015, it will offer three ﬂights a
week to Multan.
In more mature markets, like North
America, it is more a matter of adjustment and inﬁlling than major development, though the occasionally new car-
rier can liven things up a bit. Branson
AirExpress has introduced a clutch of
new routes including services to Cincinnati, New Orleans, Orlando Sanford and
Cancun served three times a week each,
with an Orange Air MD83 aircraft operating on an Orlando Sanford – Cancun
– New Orleans – Branson – Cincinnati
and vice-versa circuit.
In the US, United Airlines says it
continues to maintain and grow its
domestic and global network. Recent
initiatives include restructuring its Pacific entity to favour long-haul service,
upgrading the short-haul network, and
rebanking several hubs. United has a
suite of industry-standard network
planning and aircraft scheduling tools
that are tailored to its specific needs.
Recently launched or announced
year-round long-haul routes include
San Francisco-Taiwan, San FranciscoChengdu, Los Angeles-Melbourne,
Houston-Santiago (Chile) – plus seasonal services connecting Newark-Venice,
Newark-Newcastle, Chicago-Rome and
Chicago-Dublin.
Nowadays, most airlines employ sophisticated market analysis techniques
to try and gauge demand for new routes
before launch. There is, though, still
scope for a more direct approach. Developing services from small regional
airports can be a hit-and-miss affair but
pharmaceutical ﬁrm AstraZeneca has
provided seat guarantees to get a new
scheduled air link between Cambridge
International Airport in the UK and
Sweden’s Gothenburg Landvetter off
the ground, operated by Scandinavian
regional carrier Sun-Air. Sun-Air will
operate the route from the end of March
this year.
/Ground Services
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Summer/Autumn 2015 Airline Ground Services 11
FEATURE | HANDLERS
HANDLERS START
TO GET IT TOGETHER
The airline handling industry is showing strong merger and acquisition activity as companies
strive to offer their customers a truly global service
O
nce highly fragmented,
and in many respects
one of the hidden sectors of aviation, the airport ground handling
industry has started to coalesce in
the last few years. A recent report by
the CAPA Centre for Aviation suggests that globally it could be worth
US$80-100bn, which would make
it a sizeable chunk of the estimated
US$700bn world aviation industry
as a whole. It would also appear to be
a growing sector. Not only is ground
handling benefiting from the general
global increase in flying, but it’s also
an activity that many of the world’s
airlines are increasingly outsourcing – particularly outside their home
markets, though in some cases even in
their home countries.
Lately, the industry has been pulled
in a number of directions. On the one
hand there has been an increase in the
level of competition in many airports
as governments – notably the European Union (EU) – have opened up
hitherto closed handling markets to
competition; the EU now insists that
airports above a certain size have at
least two handlers in competition with
12 Airline Ground Services Summer/Autumn 2015
Olivier Bijaoui, executive chairman,
president and chief executive, WFS
each other. Some airports that were
previously monopolies have become
competitive free-for-alls.
However, the European Commission
(EC) has since drawn in its horns,
withdrawing on 17 December a proposed
directive to further liberalise ground
handling services at European airports.
The December 2011 proposal would
have required airports to allow a larger
number of providers to offer services
such as cargo and baggage handling.
While the plan had the support of
airlines, the European Parliament
was very lukewarm and considerably
watered down the text which, moreover,
now applied only to a handful of major
airports handling over 15 million
passengers a year.
On the other hand, mergers and
acquisitions have swallowed up some
players. Ground handling was in many
respects quite a fragmented, localised
industry, with many small or familyowned players competing with the big
international groups. Now the latter
have started to acquire the former, although there is still plenty of scope for
more M&A activity. And there has also
been one major merger at the top level with the sale of UK-headquartered
Servisair to Swissport in December
2013 to create the world’s largest handling company. The industry hasn’t yet
quite reached the point where there are
very large, globally spread companies
able to handle airlines in any corner of
the world, but it is a goal that many of
the larger ﬁrms are working towards
through a combination of acquisition and organic growth. Swissport is
currently the nearest to a global handler, with 260 stations in 45 countries
around the world.
Other countries in other parts of
the world have watched the EU liberalisation process with interest. There is
a feeling that, in some markets at least,
the EU went too far too fast and the
number of competing handlers in some
airports has become unsustainable.
There is evidence that Brussels is having
second thoughts on forcing airports too
quickly towards liberalisation and it has
since introduced a ‘social’ dimension to
the process.
There is evidence, too, that many
ground handlers are becoming increasingly dissatisﬁed with the low margins
available in many instances.
www.ags-airlinegroundservices.com
FEATURE | HANDLERS
WFS CHIEF IS OPTIMISTIC
Olivier Bijaoui, executive chairman, president and chief
executive at global handler WFS, is conﬁdent that the
market will see at least some growth in 2015. “Last year,
2014, was much better than 2013, when we saw some nice
growth,” he told AGS in an interview. “Conﬁdence is there.”
The UK and Northern Europe in particular saw good
growth, as did cargo handling, which accounts for 60% of
WFS’s global business.
Bijaoui also predicts that the rest of Europe – including
recession-hit Spain and Italy – will get back on track. Business in WFS’s home country, France, is also progressing nicely especially with new contracts from the Air France-KLM
group’s Transavia subsidiary in Paris.
Globally, WFS is following the trend of buying up local
players. In October last year, for instance, it acquired Brazil’s
Orbital, “a well-run, family-owned company”, which gives
WFS an entry into 19 airports in the country. Bijaoui sees
South America as particularly fertile ground, along with Africa, where the handler has started out on a contract management basis in Tanzania and Kenya but is looking for more
business there, as well as in South Africa.
In the Middle East, WFS recently opened a VIP passenger terminal in Amman in partnership with Royal Jordanian.
Asia – speciﬁcally, Thailand, Singapore and Hong Kong
– is also a good market but in the latter WFS has gone in an
interesting new direction, having become the manager of the
new Hong Kong Cruise Terminal in a joint venture with Royal Caribbean. This might seem surprising for an airline handler but, as Bijaoui points out: “There are a lot of similarities,
particularly in areas such as check-in and baggage handling
– it’s just that the numbers, in terms of the passengers on any
one arrival or departure, are much bigger.”
WFS’s involvement in the Hong Kong cruise market was
partly a response to limited opportunities in the local airline
industry, but Bijaoui would welcome the chance to set up
other cruise (or ferry) related businesses in other parts of
the world. “When you ﬁrst do something like this, you create credentials. The difﬁcult stage is getting into the market.”
Even in its airline handling, WFS takes a different approach compared with some of its competitors, Bijaoui
believes. “For example, we can check bags in for passengers
going to the airport on the Mass Transit Railway.”
He sees the process of takeover and consolidation in the
airline handling industry continuing. “I think we, for instance,
www.ags-airlinegroundservices.com
Summer/Autumn 2015 Airline Ground Services 13
FEATURE | HANDLERS
certainly consider opportunities in Germany and elsewhere.
“It’s hard to say what the right balance is, but personally, I think it is better
if there are some limits on the number
of players.” He points out that handling
companies have to make often large investments in very specialised ground
support equipment and it takes time to
get a return on capital invested.
COMPETITIVE PRESSURES INCREASE
IN GERMANY
are getting to the point where the global
offering to airlines is there. And the airlines are starting to outsource – even
their hub operations in some cases
– because they can see that they have
partners like us who are able to employ
massive numbers of staff, as we do in
Paris, for example.” Airlines are taking
a back-to-basics approach in which they
concentrate on what they really do best –
ﬂying planes – and nothing is sacrosanct
– even home hub handling operations.
There are also quite a few familyowned handlers in many parts of the
world, Bijaoui considers. “Yes, in Europe, it’s beginning to consolidate, in the
USA possibly a bit more, but even there,
there are opportunities.”
However, he does see some governments drawing back from allowing the
total free-for-all competition that has
occurred in some markets such as Italy,
where life has become unsustainable
for handlers at many airports. Ironically, it is countries where monopolies
were tolerated but then thrown open
to competition that have suffered the
most, whereas the UK and northern
Europe, where competition has always
been allowed and has evolved over
time, are the most mature markets,
in his opinion. “WFS has stayed away
from a number of markets, because of
the sheer amount of competition.” That
said, it will be bidding for opportunities
at all 42 Spanish airports and would
The
three
afﬁliated
companies,
AeroGround, Aerogate and Cargogate,
say they maintained their position
as the only full-service provider at
Munich Airport in 2014. Nevertheless,
the competitive environment for
AeroGround “will continue to be
challenging and exciting in the future,”
they predict – mainly because of the
competitive pressure on German
aviation companies in particular (for
example through civil aviation tax) and
the resultant cuts which have a great
inﬂuence on price competition for
ground handling services.
Both low-cost and network carriers
are putting high cost pressure on ground
handling companies, while at the same
time the requirements on quality and
on-time-performance are continuously
rising. Success depends on ensuring a
high ﬂexibility in response to constantly
changing market needs; continuous, efﬁcient cost control; and improvement
and adaptation of processes and services
according to customer needs.
Cargo handling accounts for 60%
of WFS’s global business
14 Airline Ground Services Summer/Autumn 2015
www.ags-airlinegroundservices.com
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Because, in the end, we want our people to take care of
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FEATURE | HANDLERS
Æ
Despite this, AeroGround Flughafen
München sees further growth opportunities in the satellite extension project
at Terminal 2. Physical completion
of the scheme, which will give 27 additional aircraft parking positions, is
scheduled for end of 2015 and promises extra ground handling volume for
the airport’s own ground handling operators. In 2014, AeroGround extended its strategic focus on off-campus activities and signed a strategic alliance
agreement with the Greek Goldair
Handling and AAS Airline Assistance
Switzerland under the name of ground.
net. The agreement covers close co-operation in marketing and sales at the
airports that all three ground handlers
currently operate.
According to AeroGround, “the
added value for our customers is represented by simpliﬁed administrative procedures, a centralised key contact management and the comprehensive use of
operational know-how for innovation
and cost reduction.” With the creation of
a European ground handling network of
local and regional experts, it is planned
to add further members in 2015.
DNATA – OUTSOURCING IS VIABLE
BUT TAKE CARE
At Middle East-owned global group
dnata, divisional senior vice president,
international airport operations Stewart
Angus sees “a deﬁnite trend by major
carriers to outsource their hub handling.
The low-cost carriers (LCCs) have
always worked to this model, but there is
a growing realisation amongst the major
network carriers that they are carrying
legacy costs in an area that is not their
core expertise – an investment which
could be better deployed elsewhere.”
So: “There is real scope for the major
16 Airline Ground Services Summer/Autumn 2015
handlers to grow their business in partnership with the network carriers.”
But he adds a word of caution:
“There are several examples recently
where outsourcing has gone wrong, with
signiﬁcant reputational damage to the
airlines involved. This does not mean
the outsourcing model is ﬂawed, rather
a reﬂection that their hub handling is
a vital element of their product and
brand. Airlines need to think carefully
about whether their chosen handler is
deploying sufﬁcient resources to ensure
safety and on-time performance.”
Angus predicts that it is likely that
several companies will change hands
in the next few years and acquisition
of smaller handlers is also probable.
He says: “The ground handling market
seems to be following the same path as
the in-ﬂight catering industry during
the past decade, which left two main
players through consolidation. I don’t
think the ground handling market will
necessarily follow the same ‘two-player’
model, but I believe we are in for a period of signiﬁcant consolidation.”
But as for new players entering the market, “if you look at the
margins of the ground handlers,
it is difﬁcult to imagine anyone
would want to enter this market – if
anything, as noted above, we are more
likely to see consolidation,” he considers.
Dnata has targeted growth in the
Middle East and Asia Paciﬁc – its home
regions, which are displaying strong
growth. In mature markets such as
Europe and North America, the tide is
turning. “We sense a mood change from
many in the airline community who
have suffered the consequences of deteriorating handling service for several
years, including ﬂight delays, aircraft
damage and poor passenger perception.”
As for the LCCs, there is no longer
a homogeneous model, Angus believes,
with different new-generation airlines
carving their own product point in the
market as they evolve. A growing number of new-generation airlines recognise
service differentiation is an important
tool to maximise yield.
Crucially, for a short-haul airline operating an 80-minute sector, product differentiation on the ground is as important as in the air. This creates a growing
scope for handlers to genuinely add value
to new-generation airlines, rather than
simply being a commoditised supplier.
Angus concludes: “We have been told
by several observers our cargo complex at
Heathrow dnata City is the most technology-enabled airport cargo facility in the
world. We are also working on several
projects to use mobile technology to improve efﬁciency and reduce turnaround
times. As a company, we recognise the
important role technology plays in our
operations and work to be ahead of the
industry standard, rather
than catching up to
our competitors.”
Stewart Angus,
divisional senior
vice president,
international airport
operations, dnata
www.ags-airlinegroundservices.com
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We will turn around how you feel about cargo,
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FEATURE | INSURANCE
GROUND DAMAGE
– WHO PAYS?
Simon Abbott, underwriting
executive for worldwide
aviation insurance provider
Global Aerospace, looks
at who bears the cost of
ground damage to aircraft
I
18 Airline Ground Services Summer/Autumn 2015
was fortunate enough to speak
last year at the Preventing Aircraft Damage (PAD) conference
in Dublin, about the contribution aviation insurance makes
towards the huge costs incurred by
the aviation industry in respect of
damage to aircraft on the ground. In
this article I hope to expand more on
this subject to clear up the misconception that the aviation insurance market picks up the bill. Nothing could be
further from the truth.
Firstly, I think it would be helpful to understand how big a problem
ground damage to aircraft actually
is. Of course ground damage can be
anything from ‘hangar rash’ – damage caused to an aircraft while it is
towed out of the hangar – to collisions between aircraft or even engine
run-ups, leading to the aircraft being
destroyed as it dramatically jumps its
chocks. Aircraft are expensive assets
and damage to them by a vehicle on
the ground can be substantial. In addition, the increasing complexity of
modern aircraft with features such
as composite fuselages means repairs
can be expensive. A direct result of
the aircraft being AOG (aircraft on
ground) is the business interruption
costs which is a whole new ball game,
and can be very subjective. These can
be costs incurred by the airline due
to disruptions to the schedule, repositioning of aircraft and crews, replacement aircraft, compensation to
passengers – to say nothing of more
unquantifiable ramifications, such as
reputational impact on the airline.
In 2007, the International Air
Transport Association (IATA) estimated that ground damage is running
www.ags-airlinegroundservices.com
FEATURE | INSURANCE
at US$4 billion a year and the Flight
Safety Foundation (FSF) estimate
in 2006 was US$7 billion a year. In
2002 the National Business Aviation
Association (NBAA) estimated that
for business aircraft in North America, annual ground damage costs were
running at around US$100 million a
year; and finally, at PAD in Dublin last
year, numbers were cited at US$7 billion. The reality is it’s anybody’s guess
and nobody actually knows. What is
clear is that it has a massive effect
on the bottom line for airlines and
to some extent ground handlers. As
mentioned these unaccounted costs
are growing, due to a number of factors such as increasing cost to repair
aircraft, the frequency of these losses
due to congestion on the ramp and
claims inflation which we estimate for
property damage runs at 2% a year.
Using the 2% claims inflation takes
FSF’s estimate to just shy of USD8.4
billion in 2015.
Some of this cost is contractually
picked up by the ground service providers (GSPs) themselves. According
to IATA’s standard ground handling
agreement, GSPs are liable up to
US$1,500,000 for physical damage
– but that does not cover consequential losses unless the GSP intended
the damage or was deemed reckless.
But, how many contracts are standard
IATA contracts? And which standard
IATA contract is being used, as there
have been a number of revisions over
the years? What is clear is that some
of the cost is defrayed by the GSPs.
So what about the amounts incurred over and above the GSP’s
amount or where contractually the
amount paid by the GSP is different? Aviation insurers provide ‘hull
all risk’ cover to the airlines, which
covers property damage to the hull of
the aircraft arising from an accident.
The cover is broad, as the term ‘hull
all risk’ suggests, subject to some fairly standard exclusions such as war/
terrorism or pollution. The cover is
subject to deductibles which vary depending on the size of the aircraft, so
a narrowbody carries a deductible of
US$500,000, a hybrid US$750,000
and a widebody US$1,000,000. In
other words in the event of partial
damage to the aircraft, insurers will
only pay repair costs over and above
the deductible unless the aircraft is a
total loss, in which case no deductible
applies. Without wishing to get into
too much detail a specific deductible
insurance is purchased by a number of
carriers which, as the name suggests,
www.ags-airlinegroundservices.com
Aircraft are expensive assets
and damage to them by
a vehicle on the ground
can be substantial
covers the deductible. The point, however, is that the cover is only available
for property damage and not for business interruption or consequential
losses. So if the property all risks cover is not triggered (that is, the damage
is below the deductible amount), then
any subsequent business interruption
is not covered.
Based on the various industry estimates, if we took a figure of US$5.5
billion as an average of the annual
cost arising from ground damage,
how much of this is covered by insurers? Taking into account GSPs’ own
insurance coverage and airlines’ hull
and liability cover, then I estimate
that aviation insurers only pick up
about 15% of the annual cost. Some
airlines do purchase consequential
loss cover from insurers; however this
is typically subject to a deductible of
say 15 to 30 days, with a maximum
payout per day and with an aggregate cap per policy year. Now insurers
could pick up all of the shortfall via
consequential loss cover to provide
insurance up to the US$5.5 billion
but the airlines would then
be faced with an insurance
bill of some 400% of what
they are paying today! Insurance is not the solution.
There are several worthy
industry initiatives such as
FSF with its Ground Accident Prevention programme and IATA with ISAGO (IATA Safety Audit for Ground
Operations). Part of the ISAGO audit
is a requirement for SMS (Safety Management System) to be implemented
by the GSP. SMS has been a game
changer for the airline and airport industries but the point here is that it
has been a regulatory requirement, so
it’s mandatory and applies to all.
There is, of course, another angle
here. Profit margins in the ground
handling industry are low, and typically GSP personnel are poorly motivated with a high turnaround of staff
who are operating around some very
expensive real estate. SMS would help
raise the minimum safety standards
of the GSPs but the implementation
of SMS and its continued certification
is costly.
Ground damage is a major issue.
The majority of the losses fall onto the
airline’s balance sheet, an extraordinary
item they can ill afford. Regulators need
to step in, as they have done with the airlines and airports, in requiring the implementation of SMS by GSPs to enforce
a minimum universal standard of safety
on the ramp, thereby putting the GSPs
on the same footing as the airlines and
the airports.
Abbott: “Regulators need to
step in, as they have done
with the airlines and airports
... to enforce a minimum
universal standard of safety
on the ramp”
Summer/Autumn 2015 Airline Ground Services 19
FEATURE | CATERING
THE FUSION OF
Airline catering is a huge
undertaking. David Smith looks at
how airlines and catering companies
are employing logistical and IT
solutions to support the operation
CATERING
& LOGISTICS
W
ith more than three billion passengers flying a
year, the scale of global
catering operations is
mind-boggling. A single long-haul Boeing 747 has over
40,000 items loaded onto it before
it flies and large international airlines make more than 1,000 take-offs
and landings every day. Given these
figures, it’s understandable that the
president of KLM Catering has said:
“Flight catering is 70% logistics and
30% cooking.”
Peter Jones, a former professor
of airline catering and the author of
a standard textbook on the industry,
said: “Because of the high volumes, the
margins are tight and the food offer is
one of the few things an airline can
adjust. They can’t do much about fuel
and their operating costs are fairly
fixed. So when they’re suffering financially, catering is where they’re likely
to make cuts.”
Jones illustrates his point about
the importance of small margins when
operations are on a grand scale with
a lovely story about a charter airline
running package holidays to Mediterranean destinations. The company
used to offer free chocolates to passengers at a cost of 1p per item. Since they
flew six million passengers a year, the
total cost was £60,000. When it came
to a cost-cutting exercise the choco-
lates had to go. “So in the first year,
they spent £60,000, then in the second year nothing at all on chocolate.
Then in the third year they were taken
over by a new company that upgraded
the catering offer. So they started offering 2p chocolate which then cost
them £120,000 a year just for one little piece of chocolate.”
A good example of the importance
of logistics came when the global logistics company DHL entered the
flight catering market. In 2008, they
teamed up with Northern Foods to
win a slice of British Airways’ inflight meals business. DHL replaced
Gate Gourmet to supply meals and
sandwiches for short-haul flights
LSG Sky Chefs, a subsidiary
of Lufthansa, services more
than 300 airlines worldwide
across 213 airports
20 Airline Ground Services Summer/Autumn 2015
www.ags-airlinegroundservices.com
FEATURE | CATERING
“
“Embracing Safety & Courtesy
Airport Services (Antigua) Ltd.
Est. 1968
“Greater efﬁciencies are an
ongoing task of the catering industry,
which is under immense cost pressures“
Martin Riecken, Lufthansa’s director
of corporate communications, Europe
from Heathrow Airport. Since then, DHL’s catering operations have grown. Last year, they opened
the 52,000ft 2 DHL International Flight Centre catering hub at Heathrow. The £7 million centre services United Airlines, as well as offering procurement, product sourcing, beverage replenishment
and food assembly services.
GETTING AHEAD OF THE GAME
BA’s recent extension to its pre-order meal service
is another example of ﬁnding logistical solutions to
large-scale catering operations. The pre-order service,
which allows those travelling in First, Club World
and World Traveller Plus, to select their meals before
travel to guarantee their ﬁrst choice of main course,
was extended from six routes to 21 this year after an
initial trial period proved successful. Passengers select
their food via the ‘manage my booking’ tool on ba.com
between 30 days and 24 hours ahead of their ﬂights.
By the end of 2015, the service will be available on
all long-haul outbound ﬂights from Heathrow, with
Gatwick to follow.
Peter Jones says that when the pre-order system was introduced a few years ago, it was slow
to catch on. “It was first trialled by a big holiday
company flying people to the Mediterranean, but
there was too much confusion about what had been
ordered, and allocating meals to the wrong seats,
so the idea was abandoned because it was too much
hassle,” he said.
BA’s trials, however, revealed the many logistical advantages for airlines and their customers. “It
eliminates the risk that what’s on the plane isn’t
what you want and it means you don’t need to
stock spare meal items. Because you only have the
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FEATURE | CATERING
stock from the inventory there’s less
food waste. Also, if you get the system
right, you can potentially extend the
size of the menu to five or six choices,
instead of two or three. Knowing exactly what you need makes it much
easier to make plans.”
The major challenge in the pre-order
system was always tying the meal to
the right passenger. But the meals can
be pre-ordered online at the same moment the passenger chooses a seat.
THE LOW-COST MODEL
For low-cost airlines, logistics play
an equally important role. With low
ticketing prices, proﬁt margins per
journey are tight. Most of the low-cost
carriers will use one of the two major
catering providers, LSG Sky Chefs or
Gate Gourmet. But they will use them in
a different way to legacy carriers.
Low-cost airlines make their money when the planes are in the air, so
they need faster turnarounds than international carriers. One of the ways to
achieve that is to stock the aeroplanes
just once a day. This would normally
be done at the hub airport. “By definition low-cost airlines offer shorthaul flights so they can normally do
the catering uplift for several flights
at the beginning of the day and avoid
restocking later on. A plane might be
filled up before it leaves Heathrow for
Geneva. It will then make the return
journey and then another return journey with the same set of provisions.
There’s a danger, of course, it might
run out of some items on the final leg
back to London,” said Jones.
The world’s largest low-cost carrier, Southwest Airlines, has a different model to most airlines. Instead
of calling on a global caterer such as
22 Airline Ground Services Summer/Autumn 2015
Gate Gourmet, it uses Southwest employees to provision the planes with
products stocked at 20 warehouses
strategically located all over the US.
Frank Porter, Southwest’s senior
manager cabin services strategic planning and projects said: “It’s a lean production model so orders are placed
weekly at our various airport locations
to one of the 20 warehouses. We make
orders on a Monday and provisions
are delivered on a Tuesday to fulﬁl the
requirements for the following week.
We keep seven days of inventory in our
warehouses. Operating week by week
creates rotation of product and we don’t
get out-of-date stuff, it’s very cost-effective and eliminates a lot of waste.”
For distribution, Southwest uses
Bunzl, one of the world’s largest logistics companies, with operations in
23 countries. Though originating in
Hungary, and now based in London,
almost half of Bunzl’s business is in
the US so it has extensive supply networks. The efficiency of the Southwest model is most evident when it is
compared to the company’s previous
model, which was in operation until
about 15 years ago. “In the days before we teamed up with Bunzl, Dallas
Airport, for example, would have to
order directly from the supplier a lot
of product to cover for lengthy periods
of time. So, if Dallas needed orange
juice, they would order a truckload. It
wasn’t efficient from a cost perspective or a product-rotation perspective,” Porter said.
Southwest’s service to customers
has evolved over the years. All fliers
on the longest flights used to receive a
Snack Pack, a box that included three
salty and sweet snacks. But in 2008,
the company transitioned to Selecta-Snack trays, which gave customers
the option to choose as many snacks
as they like free of charge. As a result,
there have been cost savings and there
is less rubbish to collect.
Southwest’s main provisioning
agreement is with Mondelez International, an American multinational
confectionery, food and beverage conglomerate, employing around 107,000
people worldwide. It comprises the
global snack and food brands of the
former Kraft Foods. Mondelez International manages well-known snack
brands, including branded cookies,
chocolate bars, pretzels and peanuts.
The practice of using branded
products is common for low-cost airlines even when they provide cooked
meals. “It’s partly because food manufacturers can almost certainly make
them at a lower cost than a flight caterer can. But it’s also because on their
menus, they want products that people can identify with,” said Jones. “The
practice of buying products directly
from manufacturers is quite common
in the US. Some airlines will even use
restaurant brands. TGI Fridays’ food
is served by one airline to establish in
the customers’ minds that it is as good
as, if not the same as, the food offered
in TGI Friday restaurants.”
OPTIONS
The Southwest model of provisioning
in-house, with the assistance of a logistics
company, is unusual. The majority of
major airlines use either LSG Sky Chefs,
or Gate Gourmet. LSG Sky Chefs, a
subsidiary of Lufthansa, services more
than 300 airlines worldwide across
213 airports. It operates well over 200
customer service centres in 54 countries,
producing around 532 million meals
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SALVAGING
LEGACIES
While air transport is subject to stringent safety regulations, there are still
occasions when things can go wrong. Sometimes an air accident is
minor; sometimes, sadly not. Either way, there are lessons to be learnt
I
n early January, a Saab 340 operated by Loganair veered
off the runway while taking off for Glasgow from Stornoway Airport on the Isle of Lewis in Scotland. It is thought
that the aircraft was caught in a strong crosswind, although at the time of writing an ofﬁcial investigation by the
UK’s Air Accident Investigation Branch was still under way.
A spokesman from airport operator Highlands and Islands Airports Limited (HIAL) noted: “There was some disruption on the day itself and over the weekend because, for
obvious safety reasons, it was not possible to use the main
runway until the aircraft could be removed. It was necessary to leave the aircraft in situ until AAIB officials carried
out a full investigation.
“Fortunately, we were able to quickly resume flights using Stornoway Airport’s secondary cross runway. A combination of factors, including weather, fuel capacity and aircraft weight meant that for safety purposes airlines were
required to impose payload restrictions, effectively reduc-
21
Not missing
a heartbeat
at Edinburgh
World Airline
Cargo Report
ing the number of passengers they could carry.
“Nevertheless, the use of the second runway enabled
us to keep disruption to a minimum. Without it, the airport would have closed with all flights cancelled until the
aircraft was safely removed from the main runway,” the
spokesman pointed out.
Elsewhere, at Nairobi’s busy Jomo Kenyatta International Airport (JKIA), the same week saw an aircraft crash-land
when its landing gear failed during its approach from Wajir
to the Kenyan capital. Reports said that the incident resulted
in ﬂights being diverted to Mombasa while the Fokker 50 turboprop was removed from the runway, which was reopened
later the same day.
According to the International Civil Aviation Organization
(ICAO): “Recovery operations will differ from state to state
and from facility to facility, depending on local resources,
planning and priorities.”
ICAO’s provisions pertain to the investigation and protection of wreckage in general rather than its recovery. Aircraft
accident and incident investigation is covered by Annex 13 to
the Chicago Convention on International Civil Aviation. Paragraph 3.2 of Annex 13 states: “The State of Occurrence shall
take all reasonable measures to protect the evidence and to
maintain safe custody of the aircraft and its contents for such
a period as may be necessary for the purposes of an investigation. Protection of evidence shall include the preservation, by
photographic or other means of any evidence which might be
removed, effaced, lost or destroyed. Safe custody shall include
protection against further damage, access by unauthorised
persons, pilfering and deterioration.“
It is further noted that, “Protection of ﬂight recorder evidence requires that the recovery and handling of the recorder
and its recordings be assigned only to qualiﬁed personnel.”
Paragraph 5.6 of the Annex states: “The investigator-incharge shall have unhampered access to the wreckage and all
relevant material, including ﬂight recorders and ATS records,
and shall have unrestricted control over it to ensure that a detailed examination can be made without delay by authorised
Currency and fuel swings shift dynamics
Changing facilities
Asia’s handlers adapt
Christopher R. King
LCCs and cargo
Continued on page 2
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Handling rapid turnarounds
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HOST E D B Y
FEATURE | CATERING
Æ
a year. LSG Sky Chefs estimates that it
has 30% of the world’s airline catering
market. Meanwhile, the Swiss group
Gate Gourmet is the largest independent
airline catering company in the world. It
has 120 ﬂight kitchens in 30 countries
preparing 530,000 meals a day.
Martin Riecken, Lufthansa’s director of corporate communications
Europe, says the airline – in conjunction with its subsidiary LSG Sky Chefs
– has changed its catering operations
significantly over the past decade.
“With airlines under cost pressures,
many different categories have developed. We now offer traditional catering, low-cost catering solutions for medium- and short-haul flights. We also
offer buy-on-board solutions as well as
innovative and high-quality culinary
solutions for premium classes.”
The logistics involved in producing so many different types of meals
are highly complex. But it is to Lufthansa’s advantage that it is closely
aligned with the world’s largest flight
caterer. “Most Lufthansa meals are
prepared at the airport, or nearby.
LSG has about 200 units at airports
around the globe. There’s one exception to this rule. Our deep-frozen
meals are produced at LSG Sky Food
in Alzey, about 100km from Frankfurt
Airport,” he said.
REDUCING ENVIRONMENTAL IMPACT
Riecken said greater efﬁciencies were
an ongoing task of the catering industry,
which is under immense cost pressures.
24 Airline Ground Services Summer/Autumn 2015
But he said that LSG Sky Chefs had
been making a proﬁt for many years
despite the difﬁcult and competitive
market structure. A further pressure
on LSG Sky Chefs operations comes
from environmental legislation, which
demands a structured approach to saving
energy and reducing emissions. The
group’s Environmental Management
System, which was introduced in 2008,
has had a big impact.
The policy divides the LSG group
into six global regions, each of which
is responsible for its own environmental programme. The regions work
independently but best practices are
shared through an intranet site and
the same stringent key performance
indicators (KPIs) apply to each one.
The first set of KPIs set goals for
the first three years. By the end of this
programme, all targets were exceeded. Water consumption decreased
by more than 20% (m 3) and energy
consumption decreased by about 10%
(MWh). This was in spite of a 9% rise
in total meals served. Based on these
results, the environmental KPIs for
the regions were increased from two
to four for the next three-year cycle,
with targets set through to the end of
2015. The focus areas will remain energy, water and waste.
Walter Vreden, director of environment and work safety at LSG Sky
Chefs, said the regional approach
had paid dividends. “Environmental
guidelines and laws differ by countries
and regions. So it’s a real advantage to
have several regional environmental
programmes under the umbrella of a
worldwide programme. They all have
the necessary know-how for their individual region. The structure maintains a steady focus on the environment. Thinking and acting ‘green’ has
become more and more part of our
daily routine.”
He added: “We always encourage our
staff to suggest new ideas, as the local
employees know best where improvements can be achieved. LSG Sky Chefs
also has a network of some 200 catering
facilities, so if one location has implemented a new project, it will still be a
new project at some 199 other locations.”
www.ags-airlinegroundservices.com
FEATURE | CATERING
Vreden said the environmental efficiencies had not necessarily saved
money in the short term. “We’ve observed no causal relationship with
cost savings. But in the medium and
long term, it is increasingly apparent
that sustainable alternatives augment
the reputation and value of the brand.”
Right across the supply team,
LSG Sky Chefs is changing its methods to become greener. For example,
in Frankfurt, the company installed a
combined heat and power unit (CHP)
to produce both electrical and thermal energy using natural gas, which
is cheaper and more eco-friendly than
other fossil fuels.
The thermal energy produced as a
by-product in the generation of electrical power is recovered and used
to heat the building, as well as
for heating water to wash dishes.
Since the energy is not transported but consumed where it is
produced, energy usage is highly
efficient. As a result, it is calculated that an overall reduction
in carbon dioxide emissions of
3,000 tons per year is achieved.
Vreden said this method
could become a model for the
rest of the LSG Sky Chefs network. The company is evaluating
the implementation of this new
technology in other units both in
Germany and overseas.
Another technical solution
trialled in Germany is the electric
drive system for catering highloader trucks. As a part of the Lufthansa ‘E-Port on’ project at Frankfurt
airport, an LSG Sky Chefs team
has been working on the trucks
alongside Doll Fahrzeugbau, the
Technical University of Berlin and
Euro Engineering.
The eLift truck will not only
have an electric e-drive system,
but it will also have integrated
components such as an e-lifting
mechanism for the cargo area.
The trucks will reduce fuel consumption as well as CO 2 and
noise emissions significantly.
The eLift has become an essential component of the ‘green dispatch’ electro-mobility concept
introduced at Frankfurt airport,
which earned ‘lighthouse’ recognition from the state government for its innovation.
Meanwhile, in 2013, LSG’s
41 US locations began a Zero-toLandfill project to divert 100%
of recyclable waste from designated landfills through 2015.
www.ags-airlinegroundservices.com
LSG Sky chefs evaluated the initiative
in its first year and found a reduction
in greenhouse gases of nearly 21,000
metric tons and annual energy savings
equal to 3,813 passenger cars not being driven for a year. The results were
achieved, in part, through the use of
new equipment that separates, cleans
and compacts metal, plastic, cardboard, paper and selected food waste
in preparation for recycling.
LSG Sky Chefs also encourages its
suppliers to use products made of materials that do not turn to waste. Locations in Boston, Denver, Detroit, Las
Vegas, Minneapolis-St Paul, Portland,
San Francisco, Seattle and Washington Dulles have implemented 100%
waste management and recycling pro-
WHEN EARTH MEETS SKY
WWW.TCR-GROUP.COM
cesses and others will follow suit.
Computer systems also play a part
in reducing energy along the catering
supply chain. LSG Sky Chefs has created a custom-designed Simba software
tool to measure a dishwasher’s energy,
water, chemical use and temperature.
The software captures data at 16 different points throughout the dishwashing
cycle and sends the information in real-time to an intranet.
If target values are exceeded, the
system alerts the operator, who reacts
immediately to correct the problem.
After the tool was first used, there
were immediate reductions in energy
and water use. As a result, Simba software is now being used at 65 LSG Sky
Chefs facilities.
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Summer/Autumn 2015 Airline Ground Services 25
ROUND-UP | ASIA PACIFIC
dnata has agreed to buy
out Toll Group’s stake in
Australian ground handler
dnata Toll Aviation Services
ASIA PACIFIC
ROUND-UP
Bernard Fitzsimons reviews recent
activity in the world’s most dynamic
air transport region
26 Airline Ground Services Summer/Autumn 2015
T
he biggest ground services groups have a relatively limited presence in the Asia Pacific region so far. Swissport
International has only a handful of operations, at Tokyo
Narita, Nagoya and Osaka Kansai in Japan, at Seoul
Incheon in South Korea and at Hong Kong. Its latest
venture in the region is in Kazakhstan, where a new joint venture
established by Swissport and the airport operating company is
due to take over passenger handling at Astana on 1 May.
Passenger traffic at Astana is predictably light but growing
strongly, having increased by 13% to reach nearly 3 million last
year, while the number of flights increased by 11% to 22,550. In a
second phase of the transfer Swissport Kazakhstan plans to take
over all ground handling, including ramp and de-icing services, by
the end of this year.
www.ags-airlinegroundservices.com
ROUND-UP | ASIA PACIFIC
Dubai-based
dnata
provides
ground handling at Singapore Changi,
Guangzhou in China, Manila’s Ninoy
Aquino and Clark International in
the Philippines, the four main airports in Pakistan and seven locations
in Australia, including the country’s
six main international gateways. At
Sydney, the biggest operation in the
company’s Australian network, dnata
handled nearly 12,500 flights and
more than 2.25 million passengers
in the year to March 2014. Two years
ago it set up a new operation at Cairns
in support of a three-year contract to
provide ground handling for Air New
Zealand.
Late last year dnata agreed to buy
out Toll Group’s 50% stake in Toll
dnata Airport Services, the Australian partner having concluded that the
joint venture was no longer core to its
transport and logistics offering. The
company was formed in 2007 when
dnata bought 50% of Toll Air Services; the divestment of Toll’s remaining
stake was subject to approval by Australia’s Foreign Investment Review
Board. Toll had previously cited wage
cost increases and start-up training
costs associated with new contracts
Menzies Aviation’s
operations in the region
are concentrated in
Australia and New Zealand
as placing earnings under pressure,
offsetting revenue increases from new
contracts with domestic and international airlines.
Menzies Aviation, too, has extensive operations in Australia, where
it provides ground handling at 10
airports, and New Zealand, where it
operates at another five. Earlier this
year, after more than six months of
negotiation, the company signed a new
three-year passenger and ramp contract with Qantas covering Auckland,
Wellington, Christchurch and Queenstown airports. Jetstar Airways has also
extended its contract with Menzies
BidAir
Safe, Reliable Service
When Handling is
important to you!
PROUDLY
SOUTH AFRICA
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Providing quality ground handling services to more than 20
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www.ags-airlinegroundservices.com
Summer/Autumn 2015 Airline Ground Services 27
ROUND-UP | ASIA PACIFIC
Æ
subsidiary Skystar Airport Services
involving passenger and ramp business in Christchurch, Dunedin, Perth,
Hamilton Island and Proserpine for a
further three years.
The group’s only other operation in
the region is at Macau, where Menzies
Macau Airport Services, the joint venture with Air Macau, Eva Air, CNAC
and local businesses that was established at the airport in 1994, won a
new 10-year operating licence to provide the ramp, passenger, cargo, operations control and line maintenance
services. Macau, though, is a relative
minnow by Asia Pacific standards,
with annual traffic in 2014 of 5.5 million passengers. The company’s 600plus staff typically handle around 65
flights a day for 23 customer airlines.
The region’s bigger hubs have seen
more dynamic developments, though
airport operators’ desire to increase
competition among providers for the
benefit of their customers has not
always been rewarded with success.
Swissport became the third ground
handler at Singapore Changi in 2005
as the Civil Aviation Authority of
Singapore (CAAS) sought to create a
more competitive market that would
result in lower costs and an enhanced
level of service.
28 Airline Ground Services Summer/Autumn 2015
New terminals at Bangkok
Suvarnabhumi should nearly
double the airport’s capacity
by the end of the decade
Those ends were achieved. The
CAAS said ground handling rates fell
15% as a result of the third licence.
But Swissport pulled out of Changi
four years later, citing a difficulty in
winning new clients at the airport and
consequent heavy losses that local
media reports put at more than $30
million.
Ground handling at Changi continues to be dominated by Singapore
Air Terminal services (SATS), which
has nearly 60 airline customers and
around 75% of all flights. Local bank
OCBC warned in March that negligible passenger volume growth of just
0.7% in 2014 and a downward trend
in aircraft movements pointed to a
challenging environment for SATS.
The airport has more than 100 airlines
offering over 6,500 weekly scheduled
flight, and last year’s total of 54.1 mil-
lion passengers was a new record, but
movements dropped 0.7% to 341,390.
Tight cost management and productivity gains have helped the company continue to grow, OCBC acknowledges, and it should benefit
from lower oil prices, but challenges
include rising labour costs and lower margins as a result of continuing
growth on the part of low fare airlines.
Rival dnata Singapore (the former
Changi International Air Services)
has operated at the airport since 1997
and has around 50 airline customers.
In the year to March 2014 it handled
more than 40,000 flights and nearly
6.7 million passengers.
In a renewed attempt to offer its
airlines more competition and what
it hoped would be improvements in
service quality, range of offerings and
price, operator Changi Airport Group
awarded a 10-year ground handling
licence to Aircraft Service International Group (ASIG) in 2011. But it
was October 2014 before ASIG started operations there with a contract
from Jetstar, and then only for staff
shortages to force the airline to enlist the help of former handler SATS
while ASIG hired a reported 100 more
staff. Full handling of Jetstar resumed
in November.
www.ags-airlinegroundservices.com
ROUND-UP | ASIA PACIFIC
SATS also has a 50/50 joint venture
with Air India. Formed in 2010, Air
India SATS Airport Services (AISATS)
provides ground handling at the international airports in Bangalore,
Hyderabad, Mangalore, Delhi and
Trivandrum. Air India has converted
its own passenger, cargo and ground
handling operations into a subsidiary company, Air India Air Transport
Services Limited (AIATSL). It is active at 43 domestic and 13 international airports.
The formation of AIATSL and the
airline’s maintenance arm, Air India
Engineering Services, was seen as a
prelude to the sale of non-core assets
by Air India, which has been racking
up substantial losses in recent years.
Some reports indicate that the airline’s management had developed a
proposal for privatisation of the two
subsidiaries and the airline itself before the 2014 general election but
they were abandoned after the defeat
of the United Progressive Alliance.
Independent directors on the airline’s
board are reported to be pressing for
a resumption of the process.
As in Singapore, where there is heavy
competition for skilled workers, recruit-
ment is also an issue in Thailand, where
the employment rate is more than 99
per cent and graduates with English
good enough to work in passenger services typically have degree-level education and consequently have a wide
choice of career options.
Political unrest in the first half
of 2014 saw significant flight cancellations and reduced load factors on
flights to the Thai capital. Even so,
the 46.4 million passengers at Bangkok Suvarnabhumi still exceeded the
airport’s design capacity of 45 million.
Flights from China in particular have
surged in recent months and both Suvarnabhumi and Don Muaeng, which
handled 19.4 million passengers and
172,681 movements – up 30.8% and
19.4% respectively on the previous
year – are expanding.
In February Airports of Thailand
gave the go-ahead for a long-delayed expansion plan. A new terminal north of
the current Suvarnabhumi Concourse
A is planned to accommodate up to 25
million additional passengers, with a
28-gate midﬁeld terminal adding capacity for 15 million more. Along with a
third runway, initially 3,900m long and
ultimately extending to 3,700m, the
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Discover how ATS can help keep your operation
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www.ags-airlinegroundservices.com
Summer/Autumn 2015 Airline Ground Services 29
ROUND-UP | ASIA PACIFIC
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ROUND-UP | ASIA PACIFIC
Æ
additional facilities should increase
the airport’s capacity to 70 million by
2019 and 85 million by 2020.
Refurbishment of the second
terminal at Don Muang, disused
since 2006, is due to be completed
in August. Terminal 2 will cater for
domestic customers while international
passengers use Terminal 1. The airport
is set to become southeast Asia’s leading
hub for low cost carriers, with AirAsia
Group, Nok Air, Thai Lion Air, THAI
Smile and Taiwan-based start-up V Air
among the airlines operating there.
Thai Ground Services operates at
both the capital airports and provides
ground handling at a further five international and three domestic airports
in the country. It has more than 100
airline customers, including members
of all three global alliances. Its contract at Suvarnabhumi is valid until
2040. The group says it is planning to
increase its existing two-thirds market
share at Suvarnabhumi. It also has an
80% market share at the five airports
where it has a single competitor (Chiang Mai, Hat Yai, Phuket, Krabi and
Chiang Rai), but handles mainly charter flights at Don Muang.
Bangkok Flight Services (BFS), the
joint venture between Bangkok Airways and Worldwide Flight Services at
Suvarnabhumi, saw a decline of around
6% in the number of ﬂights handled in
2014. BFS provides ground handling to
around 70 airlines and passenger handling for around 20 of them. Recent
additions to its customer list include
www.ags-airlinegroundservices.com
ASIG has joined SATS and
dnata in offering ground
handling at Singapore Changi
Ethiopian Airlines, Iran’s Qeshm Air,
Jetstar Paciﬁc.
At Hong Kong Cathay Pacific
subsidiary Hong Kong Airport
Services handles two dozen airlines,
including Cathay itself and sister
Dragonair. It had 48% of the
airport’s ramp handling and 24%
of its passenger handling business
in the first half of 2014. Among the
other ground handlers at the airport
is Jardine Aviation Services Group
(JASG), whose new clients in the last
12 months include Virgin Atlantic
and South African Airways.
Several of the biggest airports in
mainland China have formed joint ventures with Hong Kong- or Singaporebased ground handling specialists.
When HAS formed Shanghai International Airport Services (SIAS) in 2012
with Air China and existing ground
handling providers Shanghai Airport
Authority and Shanghai International
Airport, the new company took over
both the airline handling contracts
and the existing ground handling services staff at Pudong and Hongqiao.
The new company started operations in February 2013 with the initial
target of reducing average transit time
from 100 to 60 minutes. Between the
two airports SIAS handled 24 domestic and 23 international airlines in
the first half of 2014. Cathay says the
financial results for the period were
better than expected because of cost
savings plus an increase in the number of customer airlines served and
flights handled. The previous year’s
loss had been less than expected because of cost savings.
Shanghai’s two airports now have
more traffic between them than Beijing – a combined 89.6 million passengers and more than 655,000
movements in 2014 – and expect the
number of passengers to exceed 110
million by 2020. Pudong’s fourth runway opened in March, increasing the
airport’s capacity to 60 million passengers and 555,000 movements.
China Eastern also provides
ground handling in Shanghai, with
more than 8,000 staff at the two
airports handling 1,100 flights daily. Ground services contributed
RMB2,253 million (US$368 million)
to the group’s revenues in 2013 and
RMB1,159 million ($189 million) in
the first half of 2014.
Beijing Capital, the world’s second-busiest airport, saw its traffic rise
2.9 per cent last year to top 86 million, with movements up 2.5 per cent
to 582,000. In February airport operator Capital Airports Holding sold
30 per cent stakes in Beijing Aviation
Ground Services, its 60:40 ground
handling joint venture with SATS, to
airlines China Southern and China
Eastern for $4.24 million each. The
transaction left SATS with a diluted
28% share of the company.
Air China also provides ground
handling services at Beijing Capital
International Airport and at Chengdu, China’s fifth-busiest airport with
more than 37 million passengers and
270,000 movements last year. Air
China handles its own flights and
those of EVA Airways, Dragon Air, Air
Macau and Silk Air at Chengdu. The
airline had 4,000 ground handling
staff at the beginning of 2014.
At Kunming, the capital of Yunnan
province (and China’s seventh-busiest
airport, processing 32.2 million passengers last year), Jardine Airport
Service China and Yunnan Airport
Group formed Yunnan Airport Service
in 2009. By 2014 its 800-plus staff
were handling a daily average of 400
flights and 50,000 passengers.
Summer/Autumn 2015 Airline Ground Services 31
FEATURE | AVIATION IT
IT CONNECTS
AVIATION WITH
ITS CUSTOMERS
Whether an organisation is an airport, air navigation service provider (ANSP),
HSPVOEIBOEMFSPSBJSMJOF*5CBTFETFSWJDFTEFMJWFSUBOHJCMFCFOFlUTUPUIF
organisation, discovers James Graham
T
he role of information
technology (IT) in modern
aviation falls neatly into
two specific areas of interest. The first is aircraft and
airport safety and aircraft communications and operations, while the
second is the move to automate many
aviation roles, especially in aircraft
and passenger handling. Like many
modern operations, both airport companies and airlines are also attracted
to replacing costly back office staff
with computers and IT, both to replace human capital and to easily allow round-the-clock operation – not
forgetting the businesses’ imperative
to manage costs more tightly and expand revenue opportunities.
Whether it is an airport, ANSP,
32 Airline Ground Services Summer/Autumn 2015
airline, ground handler, civil aviation
or government agency, or even a booking agent, all aviation IT clients will
require application support and development, cyber security or consultations on project planning or implementation to benefit from what can be
quite serious investments.
According to leading air transport
IT specialist SITA, following three
years of growth, spend on IT&T (information technology and telecommunication) dipped slightly to 4.41%
in 2013, from 4.90% in 2012. Nevertheless, IT&T budgets continue to
outpace growth in airports’ revenues.
Between 2010 and 2013, global airport revenues increased 8.1% compared to a 10% increase in absolute
IT&T budgets over the same period.
That is backed up by airport CIOs,
with 60% reporting more to invest in
absolute terms in 2013, compared to
11% receiving a cut.
According to Tony Tyler, director
general and CEO at the International Air Transport Association (IATA),
modern aviation-related IT has a
critical role to play in reducing costs
and expanding revenue opportunities
for managers. He points to the industry’s conversion to 100% e-ticketing
in 2008 and the Simplifying the Business (StB) initiative which created the
bar-coded boarding pass (BCBP). Fast
Travel is the next StB step to provide
travellers with self-service options
throughout their journey. The six Fast
Travel projects cover self-check-in;
self-bag-tag; self-scanning of travel
www.ags-airlinegroundservices.com
FEATURE | AVIATION IT
documents such as passports; flight
rebooking; self-boarding and the ability to report a missing bag online.
Helsinki-Vantaa
International
Airport benefits from the use of the
ALIS400 Hybrid code reading system
from US-based manufacturer of sensors, safety systems, machine vision,
encoders and automatic identification solutions SICK. The combination of barcode and radio-frequency
identification (RFID) technology
helps achieve read rates of 100%. This
translates into no search and handling
costs for lost or delayed baggage.
At 13 million passengers a year,
Helsinki-Vantaa International Airport is the largest airport in Finland
and the fourth-largest in northern
Europe. Due to its geographical location, it serves many airlines as a
hub for long-haul flights between
Europe, North America and Asia. In
2009, state-owned airport operator
Finavia Corporation extended the
terminal facilities.
One focus was on smooth handling of transfer baggage that possibly may not be transferred in time or
at all because of unreadable luggage
labels. In order to evaluate the benefit of the hybrid technology, which is
a combination of barcode and RFID,
for the optimisation of transfer processes, Finavia decided to test the
identification of transfer baggage from Hong Kong, which
is tagged there exclusively
with barcode RFID labels.
The goal was reliable handling of the transfer baggage between the
Damarel is seeing increased
application of its FiNDnet Ground
Handling Suite – in both small
regional airports and large
international operations
terminals and the new baggage logistics centre.
NO-READ FIGURES NOSEDIVE
Finavia opted in favour of the ALIS400
Hybrid – the code-reading system with
integrated barcode and RFID-reading
technology. Developed completely by
SICK, it was integrated by the Danish
Crisplant Company. Within the tunnel,
a homogeneous and consistent reading
ﬁeld is generated, shielded against
any cross-interference from outside.
It allows reliable identiﬁcation and
localisation of the RFID tag on the piece
of luggage.
The barcode portal, the second
component of the system, detects
the luggage label in any position
and orientation. When a piece of
baggage from Hong Kong passes
the tunnel, both the barcode and
the RFID tags are being read. In
the baggage handling facility in Helsinki, the ALIS400
Hybrid makes possible a
100% read rate for the
transfer baggage from
Hong Kong, with the
number of nonidentifiable baggage in a nosedive.
IT ON THE
APRON
Tony Tyler, director
general and CEO, IATA
www.ags-airlinegroundservices.com
Ground handlers
are increasingly
looking for ways
to improve their
operations without
compromising on
service. Paper and
voice-based recording systems have
always proved unreliable and inefﬁcient
in the planning
and running of daily operations, says
John Boult, director of Farnham, UKbased Damarel Systems International.
He says: “The future of better
ground handling operations is about
improved data capture and communication – and specifically automated
and electronic communication.”
A comprehensive ground handling
system will streamline all operational
and business processes: everything
from initial schedule preparation
through daily operations and turnaround management, on-day allocations and SLA (service level agreement) monitoring to service recording
and automated paperless billing.
Damarel is seeing increased application of its FiNDnet Ground Handling Suite – in both small regional
airports and large international operations. A major user of the system,
at over 50 sites internationally, reports that FiNDnet reduces leakage
and loss of revenue; it connects multiple systems and information sources,
consolidates data and provides realtime information to make informed
decisions quickly.
Damarel has been a provider of
software solutions to airports and
ground handlers for over 25 years.
ROBOTICS TO THE RESCUE
This year, Schiphol Airport in
Amsterdam expects a transhipment
volume of 70 million pieces of
baggage. Karlsruhe-based Grenzebach
Automation designed a handling system
with loading robots, controlled by laser
measurement systems from SICK, to
handle this volume.
Installed on the conveyor belt
and directly on the robot, measuring systems from SICK detect the
volume data of the pieces of baggage
that weigh up to 30kg, supplying the
Summer/Autumn 2015 Airline Ground Services 33
FEATURE | AVIATION IT
Æ
necessary information for automated
loading of the baggage containers or
carts and permitting corresponding
relief of airport staff.
The data of the laser-based measuring systems are indispensable for
the operation of the baggage-loading
robots. On the conveyor belt, each
piece of baggage is measured already
by two LMS (laser measurement systems) from SICK, which involves detection of the position and orientation
as well as length, width and height of
the bags. Therefore, by the time the
piece of baggage reaches the loading robot, that device is able to position itself in the best possible way for
transferring the bag.
An additional measurement taken
besides the baggage contours is the
current loading status. To this end,
Aeroflot has become
the first airline in the CIS
to digitise its crew by
providing SITA’s CrewTablet
to enhance in-flight service
to passengers
an LMS installed directly on the robot arm is used. Based on the suitcase
data and the current loading status,
the software system developed by
Grenzebach calculates the optimum
position for depositing the piece of
baggage and the robot’s corresponding sequence of movements.
INTO THE CLOUD
Damarel’s locally installed L-DCS
and LodeStone Weight & Balance
solution was such a success at Leipzig/
Halle Airport that Germany’s Airport
Services Group GmbH (ASG) was keen
to maximise what it could gain from
the system, says Boult. The result is a
centralised system for hosting check-in
and boarding operations at two further
airports from Damarel’s established UK
data centre.
Following a very smooth migration
of all the Leipzig Airport data to the
new facility, they were quickly joined
by Dresden and Friedrichshafen. Use
of Damarel’s private cloud meant ASG
required no on-site hardware, with the
system accessed across a standard Internet VPN (virtual private network).
This reduces the IT spend, speeds
up roll-out and also gives access to
Damarel’s state-of-the-art Type B
message and BRS/BHS (baggage reconciliation system/baggage handling
system) connections. Fast, secure and
easy to adopt, the new distribution
model is ideal for airport operations
needing an efficient, low-cost model
for passenger handling activities.
“Using Damarel’s DCS (departure control system) suite for almost
four years with a local server set up at
LEJ, we made a big step forward with
switching to the hosted version. For
us L-DCS, Embark and LodeStone
are the perfect tools for our daily
airline customer handling. No
other DCS is more focused on
the requirements from a handling agent’s point of view.
No other system is easier and
faster to learn for the frontline
agent, keeping training efforts
low,” says Uwe Stange, deputy
station and quality manager
at ASG.
MOBILE PASSENGERS
Air passenger numbers are
growing strongly and 97%
of them are carrying mobile
devices to stay connected and keep
them informed and entertained
throughout their trip. The Airport
IT Trends Survey 2014, produced by
Airports Council International (ACI)
34 Airline Ground Services Summer/Autumn 2015
We’re making it a bit easier
GPSQBTTFOHFSTUPlOEUIFJS
way through the terminals
to their planes
Dr Pierre Dominique Prümm,
senior executive vice president
at Fraport AG for airside and terminal
management, corporate safety
and security
and SITA, reveals many airports are
rising to the challenge of meeting the
expectations of this ‘connected traveller’.
They identiﬁed a new focus on IT&T
investments to improve the passenger
experience including new self-service
options such as bag-tag printing, selfboarding and self-bag-drop.
Airports must provide infrastructure and services that can deliver more convenience, control and
a connected experience to passengers.
SITA says that over the next three
years more than 80% of airports plan
a major investment or an evaluation
project in either the self-service and/
or mobile areas. Business intelligence
initiatives, which will open the way
for airports to provide contextual,
real-time information and services to
passengers and staff, are also a serious
investment area with 41% of airports
planning major projects.
Getting the most attention are
cloud services with 71% of airports
planning either a major programme
or running a pilot project over the
next three years. Geo-location technologies, such as Bluetooth and WiFi, which can be used to improve
passenger flows and provide locationbased services, are also high on the
agenda. By 2017, 60% of airports plan
to invest in a major or pilot Bluetooth
programme and 52% in Wi-Fi. New
technologies that have yet to get much
widespread uptake include Near Field
www.ags-airlinegroundservices.com
FEATURE | AVIATION IT
Communications (NFC) and digital
tags for asset and baggage tracking.
Two technologies predicted to make
an impact within the airport environment are iBeacons and wearable
technologies, such as smartwatches
and Google Glass. Among the top 50
airports with the highest passenger
numbers, the majority plan to run
projects with iBeacons over the next
three years, while 19% plan to look at
wearable technologies.
APPS EVERYWHERE
By far the most common mobile service
available is ﬂight status notiﬁcation,
with 50% of airports offering the service.
This will become industry wide by 2017
with a further 40% of airports planning
to provide it by then. The availability of
other services through mobile apps is
relatively low in comparison, but over
the next three years more than half of
all airports are planning to introduce
airport-focused notiﬁcations, including
queue times, more personalised
information, such as opt-in services and
customer service initiatives, as well as
retail services.
To help passengers anticipate
waits at checkpoints, Fraport is now
providing a new, unique service: the
Frankfurt Airport app sends expected
waiting times at passport and security
checkpoints straight to a passenger’s
smartphone in real time. This helps
them to decide how early they need to
leave home to avoid the stress of long
lines at the airport. The information
is also displayed on information kiosks around Frankfurt Airport.
“We’re making it a bit easier for
passengers to find their way through
the terminals to their planes,” says
Dr Pierre Dominique Prümm, senior
executive vice president at Fraport
AG for airside and terminal management, corporate safety and security.
“Now they can plan their time at the
airport better and tell, for example, if
they have enough leeway to do a little
shopping.” The information is provided in German, English and Chinese.
The service with automatic display
of waiting times has already demonstrated its value. For months, a sensorequipped system has been measuring
how much time elapses between when
passengers arrive at checkpoints and
when they emerge on the other side.
The results are displayed on monitors
in the terminals. It’s also possible to
choose a checkpoint on an interactive
map and display the fastest route for
getting there.
The app is available for the oper-
www.ags-airlinegroundservices.com
We are already working closely
with Aeroflot to connect
these tablets to an in-cabin wireless
service to enable
live communication while the
plane is in the air
Dave Bakker, SITA president, Europe
ating systems iOS and Android. In
the App-Store it can be downloaded
as the Frankfurt Airport (FRA Airport) app, while it can be found under
Frankfurt Airport 2.0 in the Google
Play Store.
AEROFLOT FIRST FOR IPADS
Aeroﬂot has become the ﬁrst airline
in the CIS (Commonwealth of
Independent States) to digitise its crew
by providing SITA’s CrewTablet to
enhance in-ﬂight service to passengers.
Starting in the last quarter of 2014,
Aeroﬂot will equip cabin crew with 500
iPad minis, with a further expansion to
1,200 tablets to follow.
Aeroflot’s CrewTablets enable its
cabin crew to access passenger and
operational data in-flight, improving onboard operations and enhancing service to passengers. In addition,
with the use of digital forms and reports, CrewTablet helps Aeroflot reduce operational costs and back-office administrative tasks and generate
fuel savings by decreasing the weight
of traditional paper reports and manuals carried onboard.
Dave Bakker, SITA president, Europe, says: “Aeroflot is one of the innovators – and the first in Russia – to
use SITA CrewTablet technology to
become more efficient in-flight. Aeroflot selected CrewTablet because
SITA has developed a robust,
cutting-edge mobile solution fully integrated into its
IT infrastructure. We
are already working closely with
Aeroflot to connect these tablets to an in-cabin
wireless service to
enable live communication while the
plane is in the air.
It’s all part of SITA’s
wider e-Aircraft concept, which is set to
revolutionise how an
aircraft integrates with
the airline’s ground operations.”
According to the air industry
data portal Routehappy.com, Aeroflot
holds seventh place in the ranking of
airlines that provide Wi-Fi onboard
aircraft, ahead of global peers such
as Emirates, Qatar, Japan Airlines
and Turkish Airlines. Wi-Fi service is
available onboard 30 Aeroflot longhaul aircraft.
“Wi-Fi is one of the most soughtafter innovative services passengers
want to access on their flights and
there has been significant investment by airlines since our last report,”
Routehappy CEO Robert Albert told
CNN. Largely due to the use of innovation and introduction of advanced IT
technologies, Aeroflot managed to improve significantly the quality of service and to achieve wide international
recognition. Aeroflot is an innovative
company and considers IT to be a core
Summer/Autumn 2015 Airline Ground Services 35
FEATURE | AVIATION IT
Æ
issue for the quality of its product.
At the same time, Greek airline Ellinair has signed a seven-year agreement with SITA for the Horizon nextgeneration passenger services system
to support the airline’s growth and
evolution. The agreement includes
core reservations services that will
help the airline manage its reservations at airline and partner sales offices, as well as through global distribution systems (GDS), travel distributors and online consumer sites.
Ellinair, which recently transformed itself from a charter airline to
a fully scheduled carrier, will also use
SITA’s services to manage inventory,
check-in and e-ticketing. In addition,
SITA’s AirfarePrice will help the airline better manage large transaction
volumes and price a wide variety of
fare types to meet market needs all
around the world.
Ioannis Mouzenidis, CEO of Ellinair, says: “As our customers increasingly use mobile phones, tablets and
other devices, we need to be flexible
so we can deploy our services via any
channel and adapt to changing market needs. Horizon will provide this
flexibility.”
In terms of aviation safety, in late
2014 a former scientific adviser to Bill
Clinton called for the aviation industry to update black box technology so
that crucial recorded information is
stored in the cloud and available for
remote access.
Oliver McGee, who was also Clinton’s deputy assistant transportation
secretary, said using the Internet to
gather and store flight information in
real time would mean that key data
would not be lost. McGee, currently
professor of mechanical engineering
at Howard University, told the Daily
Telegraph that the aviation industry
was falling behind.
“The black box data should not be
lost in remote terrains or oceans, but
rather should be secured and stored in
the cloud. If we are able to transmit
Beyonce from the Superbowl live to
millions of people, we should be able
to send this sort of data to the cloud,”
he said.
SITA’s kiosks use biometrics
and work seamlessly with our
existing border management
systems to offer border
processing for everyone
Jennifer McDonald, CEO, PICA
AMERICAS FIRST FOR
JAMAICAN AIRPORTS
Passengers arriving at the airports
in Kingston and Montego Bay in
Jamaica can look forward to faster
border clearance with the launch of
new automated border control (ABC)
kiosks. The Passport, Immigration and
Citizenship Agency (PICA) of Jamaica
will use sophisticated SITA biometric
checks to process passengers quickly
and securely, as passenger throughput at
the borders is expected to increase.
Jamaica is the first country in the
Americas to allow passengers arriving
from any international location to use
kiosks for self-service immigration
border clearance. Other countries
have experienced the benefits of biometric kiosks but have limited their
use to select nationalities or those
who have enrolled in trusted traveller
programmes.
Jennifer McDonald, PICA’s CEO,
said: “It is important that we welcome
all our visitors to Jamaica in the best
way we can and with SITA we had the
confidence to offer this self-service
to all passengers, and not just those
who enrol in a trusted traveller programme. SITA’s kiosks use biometrics
and work seamlessly with our existing
border management systems to offer
border processing for everyone.”
In total 15 kiosks are in operation,
at the country’s two busiest airports
– Norman Manley International airport, Kingston and Sangster International Airport, Montego Bay. Together
these airports welcome close to three
million passengers each year, of which
approximately 1.7 million are international visitors to Jamaica.
In the UK, regional gateway Exeter International Airport serves a
wide catchment area and is exhibiting
strong passenger growth, year on year.
Exeter took the strategic decision to
implement CUTE (common use terminal equipment) to make full use of
the limited number of check-in desks.
By adopting Aura, Damarel’s low-cost
CUTE solution for regional airports,
Exeter ensured that every carrier
could access its own DCS using common equipment, immediately freeing
up desk space and increasing capacity.
Over time, as the size of the airport increased and new desks and
gates were added, Aura proved its
flexibility, cost-effectively scaling
up to meet increased usage and demand. Aura was also able to meet
the changing demands of the airport,
seamlessly adding support for new
devices, such as OCR (optical character recognition) equipment for APIS
(advance passenger information system) capture, as the need arose. With
security now paramount, Exeter also
adopted Damarel’s Vanguard system
to provide rapid, effective screening of
home-printed boarding cards at outbound control points.
As part of the overall solution
Damarel provided Exeter with its
L-DCS and LodeStone systems for
check-in and boarding and for weight
and balance.
“We are very pleased with the
way Damarel have worked with the
airport to provide solutions to the
ongoing challenges of information
provision. Their ingenuity is helping
us meet the expectations of today’s
travelling public,” says Cate Elshaw,
passenger services manager, Exeter
International Airport.
The black box data should not be lost in
remote terrains or oceans, but rather should
be secured and stored in the cloud
Oliver McGee
36 Airline Ground Services Summer/Autumn 2015
www.ags-airlinegroundservices.com
FEATURE | TCR
SCANDINAVIA
EXPANSION
TCR’s presence in
Scandinavia today covers
20 airports and over a
ﬁfth of the group’s ﬂeet is
allocated to this region
Brussels-headquartered GSE provider TCR began operations in Norway in 2011
– and it is continuing to grow its footprint in the surrounding region
I
n February TCR inaugurated its
Swedish affiliate under a longterm agreement with SAS at
three Swedish airports (Stockholm Arlanda, Göteborg Landvetter and Malmö). The deal includes
three workshops and over 1,200
pieces of equipment, and employs
25 staff. Jon Elvenes, general manager at TCR Scandinavia, successfully managed the start-up of operations on 1 February. He comments:
“The transfer went very well and we
took over a highly motivated group
of staff. Operations started well and
we are aiming to increase efficiency
by implementing our processes and
systems. In Norway, for instance, we
have improved the GSE availability
for SAS Ground Handling by 8 percentage points in six months.”
TCR describes its entry into the
Swedish market as “a major step forward for TCR in Northern Europe”.
Its expansion into Scandinavia started four years ago at Oslo airport, with
a sale and rent-back of all Menzies’
GSE. This was followed in 2012 by
contracts with Aviator and in 2014
with SAS at the same airport. TCR’s
www.ags-airlinegroundservices.com
presence in Scandinavia today covers 20 airports and over a fifth of the
group’s fleet is allocated to this region.
Other Scandinavian contracts
are expected to materialise over the
course of 2015. The rental company
estimates that the Scandinavia region, whilst becoming more and more
competitive, will continue to grow.
This, in turn, will generate a need for
greater flexibility in the face of changing demands.
Over the last six years, TCR has
more than doubled its total GSE fleet
to over 20,000 units, of which 4,000
are in use in Scandinavia. “This development is a consequence of an overall
acceptance of the GSE rental concept
by the market and the continued investment by TCR in absolute customer satisfaction all along,” comments
Tom Bellekens, chief operational officer of TCR Group.
More generally, there has been
an acceleration of the GSE rental
demand during the last years. This is
due on the one hand to the financial
crisis, which prompted the search for
alternatives to keep capital available
while the level of handling services
remained optimal. On the other hand,
operational leasing, which was a new
concept in the ground handling sector
less than 10 years ago, has proved
to be a valuable solution, offering
reliable equipment that is available
at all times. The need for increased
flexibility, linked to a general trend
for continuous cost optimisation in
Europe, puts a lot of pressure on the
maintenance of GSE. There is, in fact,
less GSE for the same availability
ratio
expectation.
Maintenance
performance needs to be at its best
in order to be able to answer today’s
tough economic and operational
requirements. TCR says the rental
concept works: indeed, the company
has a 96% customer retention rate and
its business with existing customers
continues to grow. Its equipment is
deployed in 78 stations, it employs
more than 550 people and it manages
38 maintenance workshops.
This achievement would be impossible without a permanent dialogue
and very close partnerships with most
of the big players of the industry, something TCR undertakes with the greatest care, the company concludes.
Summer/Autumn 2015 Airline Ground Services 37
FEATURE | IATA
FEATURE | IATA
SHARING BEST PRACTICE
&GlDJFOUTBGFBJSMJOFHSPVOEIBOEMJOHTFSWJDFTBSFUIFCFESPDLPGUIFNPEFSOBWJBUJPOTZTUFN
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I
t is the nature of the airline
ground services business that
much of the vital work done to
keep the aviation system functioning smoothly is largely out of
the public eye. Nevertheless, there are
a number of important developments
under way, and the IATA (International Air Transport Association)
Ground Operations Team is heavily
involved in projects which are essential for the well-being of the industry,
keeping it abreast of the latest developments in technology, regulations
and best practices.
IMPLEMENTING THE IGOM
One of the key projects to drive efﬁciency
and quality improvements has been
the IATA Ground Operations Manual
(IGOM). The IGOM was developed
in response to industry demands for
enhanced ground operational safety
and damage reduction. It is the core
manual for all ground operations
and provides standard procedures
for frontline personnel. As a global
standard, the more widely adopted
it is, the more effective it becomes.
Consequently, the IATA Board has set
a 2015 target for 35% of IATA member
airlines to have either completed a
gap analysis between their GOM and
IGOM or to have started implementing
IGOM as their minimum requirement
for ground operations by the end of
2015. To assist IATA members in this
task, the Ground Operations Team has,
together with the Association’s regional
representatives, put together a series of
IGOM Implementation Seminars and
Workshops in various parts of the world.
These sessions are primarily aimed at
IATA member airlines to promote the
achievement of the Board target, but
they are also open to ground service
providers (GSPs) as well as civil aviation
and airport authorities. The Seminar,
which is a single-day programme,
focuses on the post holder and other
company decision-maker ranks. Its
aim is to introduce them to IGOM as
a concept and what is expected as a
result of implementing IGOM within
their company. The two-day Workshop,
by contrast, targets the companies’
processes and procedures subject matter
experts and offers intensive handson sessions where delegates work on
practical examples of implementing
IGOM as well as providing opportunities
for these people to share and discuss
their experiences.
At the time of writing, the first
Seminar and Workshop sessions held
in London have been completed,
while registrations for the following
sessions in Singapore, São Paulo and
Amman are growing strongly.
Feedback from the London sessions – attended by 22 airlines, two
ground service providers and one civil
aviation authority – was very positive,
from which a good uptake in IGOM
implementation in Europe can be expected. The Singapore sessions are
proving even more popular with 34
airlines, eight ground service provid-
28TH IGHC CONFERENCE – ISTANBUL, TURKEY – 26 TO 29 APRIL 2015
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www.ags-airlinegroundservices.com
Summer/Autumn 2015 Airline Ground Services 39
FEATURE | IATA
Value at the
crossroads
of service
and costs
Ista nbul , Turkey 2 6–29 A pril
Cross paths with the world at the industry event of the year
The 28th IATA Ground Handling Conference (IGHC)
lifts off in Istanbul, Turkey from April 26–29, 2015. Join
us and connect with high-level industry experts from the
entire Ground Handling Value Chain and share valuable
insights and fresh perspectives.
This premier annual event receives more than 700
delegates and close to 100 airlines represented, as well
as airports, ground handlers, regulators, manufacturers,
and media, with 98% expressing satisfaction with the
business and networking opportunities.
The theme for this year’s conference is “Value at
the crossroads of service and costs”, which offers
interesting sessions and workshops focused on:
For more information visit
www.iata.org/ighc-conference
· Improving Customer Experience
· Enhanced Operations
· Business, Development, Leadership
Come to Istanbul, the historic crossroads between
Europe and Asia, to contribute your ideas on how to
make the ground handling business faster, safer and
more environmentally sustainable.
The IGHC Conference is a great platform for you to
meet & greet potential business contacts.
Register now to make sure you don’t miss this
unique opportunity!
FEATURE | IATA
ers, five airports and six civil aviation
authorities already signed up.
Naturally, introducing and implementing something with such
far-reaching implications does not
necessarily have a smooth passage
on its way from concept to everyday
practice. There have been some misconceptions and misunderstandings,
which we hope have now been clarified and understood. First among
these is the fact that IGOM is a recommended practice, not a mandatory
one. This subject was discussed and
confirmed in London to the agreement of all who attended. The second
aspect concerns the integration of
IGOM and the IATA Safety Audit for
Ground Operations (ISAGO). While
there have been and will continue to
be very close links between these two
interrelated programmes, it is not essential to have implemented IGOM
to pass an ISAGO audit. What IGOM
does for ISAGO audits is to make the
audit process easier and more streamlined – saving both the auditors and
the GSP time if there is clear evidence
that the GSP and the airlines that it
serves have implemented IGOM.
ENGINEERING OUT THE RISK IN
GROUND OPERATIONS
While there are many factors
involved in ground damage to aircraft
caused by the use of ground support
equipment (GSE), one of the aspects
that can potentially make a difference
is the use of technology enhancements
to GSE. It wasn’t that many years
ago that cars had no ABS brakes or
traction control, whereas now even
the cheapest of entry level cars are
equipped with these features. Today
even mid-range cars are increasingly
equipped with lane departure warning
systems and self-parking capabilities,
while prototype autonomous cars
have set off to cross the US from coast
to coast without a driver. With this in
mind, it is not a step too far to wonder
whether these advances could deliver
some tangible benefits to the ground
handling and aviation industry. The
coming of the composite aircraft
fuselage has sparked renewed interest
in this topic due to the difference
in consequences of impact damage
to these airframes. During the era
of metal airframes serious impacts
are immediately visible and receive
the correct attention and remedial
action, even if it causes delays and
costs, while so-called ‘ramp rash’ –
small nicks and scratches – has been
tolerated to a lesser or greater extent.
With composites, however, damage
can be hidden behind a surface that
has sprung back to shape after a
collision, so there is zero tolerance for
any impact, no matter how apparently
minor.
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www.ags-airlinegroundservices.com
GSE manufacturers have been offering the options of adding enhanced
technology protective systems to their
equipment but report that there has
not been much demand for it until recently. The costs of the technology and
some caution as to its reliability under
all conditions, often stemming from
experience of past breakdowns, have
been cited as reasons.
Aside from the serious nature of
hidden damage to composite fuselages, the costs of delays and fixing
ground damage are considerable, regardless of the material used to make
the airframe, and airlines are increasingly calling for measures to minimise these costs. With this in mind,
the IATA Ground Handling Council’s
GSEE task force has taken the initiative to update a considerable number
of the sections of Chapter 9 of the Airport Handling Manual, to reflect the
need to considerably improve collision avoidance and mitigation measures on this equipment that are now
made possible by today’s enhanced
technology.
Given the increasingly common
usage of sensors and cameras coupled
with control systems, this is a progressive, sensible utilisation of reliable
and readily available systems to help
airlines and ground service providers
deliver a superior level of service with
reduced costs.
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For more details on the IGHC Conference
please go to: www.iata.org/ighc2015
Summer/Autumn 2015 Airline Ground Services 41
(306/%4&37*$&1307*%&34
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Celebrating
better airports
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6 – 9 October 2015
Munich Trade Fair, Germany
20th International Exhibition for Airport Equipment, Technology, Design & Services
42 Airline Ground Services Summer/Autumn 2015
www.ags-airlinegroundservices.com
www.interairport.com/europe
GROUND SERVICE PROVIDERS
WORLDWIDE
DIRECTORY OF
GROUND SERVICE
PROVIDERS
www.ags-airlinegroundservices.com
Summer/Autumn 2015 Airline Ground Services 43
GROUND SERVICE PROVIDERS
WORLDWIDE DIRECTORY OF
GROUND SERVICE PROVIDERS
AFGHANISTAN
SONIC JET Aviation Services
Afghanistan Handling Branch
Afghanistan
Kabul
Tel: +93 793 433 889
Mobile: +93 700 220 269
Fax: +44 208 0431931
Email: Kabul@sonicjet.aero
Services: Ground Handling, Fuel
And GHA Services Arranged And Permits Applied
For , Airport Management And Representation
For Passenger And Cargo Airlines “Astra Visitor
Services” That Can Include Hotel Booking,
Airport Meet And Greet And Private Transport
Services, Personal Protection Services, Local
Tours, Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
And Handling Products And Equipment, Aviation
Security Services, Cargo And Passenger GSA
Services, Industrial Safety Wear
ALBANIA
ANTIGUA
Tirana International Airport
Airport Services (Antigua) Ltd
Ground Handling Department
Rinas
Tirana
Albania
Tel: +355 4 2381 700
Fax: +355 4 2381 545
Mobile: +355 6920 636332
Email: ekaci@tirana-airport.com
Services: Passenger, Aircraft Services
ALGERIA
Air Algérie
1 Place Maurice Audin Alger-Algerie
Tel: +21321 63 36 46
Fax: +21323 50 41 25
Email: contacts@airalgerie.dz
Website: www.airalgerie.dz
Services: Passenger Services, Catering, Cargo,
Maintenance, Ground Handling And Tour Operator.
SPA Swissport Algérie
Aéroport d’Alger
Houari Boumediene
DZ-16100 Dar El Beïda
Algiers
Tel: +213 21 207 314
Mobile: +213 554 513 131
Fax: +213 21 509 960
Email: thomas.bommer@swissport.com
Website: www.swissport.com
Services: Full Ground Handling & Executive
Aviation Services At The Following 5 Algerian
Airports: Algiers Houari Boumediene, Oran
Ahmed Ben Bella, Constantine Mohamed Boudiaf,
Batna Mostepha Ben Boulaid And Tlemcen
Zenata Messali El Hadj; Full Cargo Handling
And Documentation Services At Algiers Houari
Boumediene Airport; Ground Handling Services
Include: Airport Ticketing Sales Desk, Arrival And
Transfer Services, Baggage Services, Check-In
Services, Dedicated Passenger Services, Gate And
Departure Services, Lost And Found Services,
Special Passenger And VIP Services, Load Control
And Communications, Station Representation And
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-Back, Water & Toilet Services,
ACU, ASU.
ANGUILLA
Lloyd Aviation Services
The Valley
Anguilla, British West Indies
P.O. Box 52
Tel: +264 498 4141 / 264 498 4142
Fax: +264 497 7130
Email: info@lloyd-aviation.com
Website: www.lloyd-aviation.com
Services: Personalised Customer Care, Discreet
Arrivals & Departures, Immigration And Customs
Processing, Complimentary Crew Transportation,
Quality Chevron Fuels Jet A & Avgas, Quick
Turnaround, Landing Permits, Flight Plans,
Charters & Catering.
ANGOLA
Astra Aviation
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
And Supervision For Executive Aircraft And
Ambulance Flights, Aircraft Fuel Supply, Catering
44 Airline Ground Services Summer/Autumn 2015
7 St. George’s Street
P.O.Box 15
St. John’s
Antigua
Tel: +268 462 0889
Fax: +268 462 1651
Email: asa@candw.ag
Website: www.asaanu.com
Services: Passenger Services, Ramp Services,
Flight Operations, and Support Services
Caribbean Airport Services
Email: handling@cas-antigua.com
Website: www.cas-antigua.com
Pcia. de Rio Negro
Tel: +54 11 5480 4432
Fax: +54 11 5480 4431
Email: guillermo.ordonez@swissport.com
Website: www.swissport.com.ar
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, CheckIn Services, Dedicated Passenger Services, Gate
And Departure Services, Lost And Found Services,
Aircraft Servicing And Cleaning, Executive Aviation
Swissport Argentina SA (Ground handling services)
International Airport Ezeiza
“Ministro Pistarini”
Aut. Tte. Gral. Ricchieri s/n - km. 33,5
Edif. AA2000 - Floor 3° - Of. 314
CP: 1802 Aerop.Int.Ezeiza
Pcia. Buenos Aires
Tel: +54 11 5480 4432
Fax: +54 11 5480 4431
Email: Marcela.gaboda@swissport.com
Website: www.swissport.com.ar
Services: Airport Ticketing Sales Desk, Arrival And
Transfer, Baggage, Check-In, Dedicated Passenger
Services, Gate And Departure, Lost And Found,
Special Passenger And VIP Services, Load Control
And Communications, Station Control And Station
Representation And Supervision.
ARMENIA
ARGENTINA
Air Ground Ops
CrossRacer Airport Services S.A.
Nalbandyan str. 9
375001 Yerevan
Armenia
Ezeiza International Airport
&EJlDJP$FOUSP$PSQPSBUJWP""n4VJUF
Buenos Aires B1802EZE
Argentina
Tel: +54 115 480 5500
Fax: +54 115 480 0747
Email: airport@crossracer.aero
Website: www.crossracer.aero
Services: Passenger Services, Special Services,
Flight Operations, Ramp Services Supervision,
Cargo & Mail
Intercargo SAC
Aeropuerto Internacional de Ezeiza Ministro
Pistarini,
1804 Ezeiza, Buenos Aires Province,
Argentina
Tel: +54 11 5480 1000
Email: comercial@intercargo.com.ar
Website: www.intercargo.com.ar
Services: Aircraft Pushback/Towing, Baggage
Handling, Boarding, Cabin Cleaning, Check-In,
Landing Permits, Load Control/Weight Balance,
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Assistance Unit, Passenger Handling, Ramp
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Unaccompanied Minors
Munser FBO
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Of 203 Ezeiza International Airport
C.P. (1802) Buenos Aires
Argentina
Tel: +54 11 4575 1070
Fax: +54 11 4480 0744
Email: munserops@munser.com
Website: www.munserfbo.com
Services: Ground Handling, VIP Assistance To
Passengers And Luggage, Aircraft And Passenger
Authorities, Temporary Internationalization For
Domestic Airports, Ramp Equipment Coordination,
Pilot Navigator Onboard, Fuel Coordination, Flight
Package, Over Flight Permits, Vehicles At Ramp
Site, Weapons Clearance, Hotel Reservation, Crew
And Pax Transportation, Catering Service, Aircraft
Clearing And Credit To Services.
Swissport Argentina SA
(Executive aviation services)
International Airport S.C. de Bariloche
Avenida Mitre 2451
CP: 8400
San C. de Bariloche
Tel: +374 9 425013
Mobile: +374 1 543345
Fax: +374 1 547111
Email: info@airground.net
Website: www.airground.net
Services: Passenger, Cargo, VIP Services, Security
Zvartnots Handling CJSC
AIA Admin Building
375042 Yerevan
Armenia
Tel: +374 10 493 000
Fax: +374 10 493 7112
Email: contacts@aia-zvartnots.aero
Website: www.zvartnots.aero
Services: Passenger, Cargo, VIP Services, Security
AUSTRALIA
Aero-Care Flight Support
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Brisbane Airport
QLD, 4007
Australia
Tel: +61 7 3107 1920
Fax: +61 7 3852 2146
Email: support@aerocare.com.au
Website: www.aerocare.com.au
Services: Flight Support, Customer Service, Ramp
Operations, In-Flight Services
Aviation Ground Handling Pty Ltd
Level 1, Airport Central
1 Eastern Ave, Bilinga QLD
Australia
Tel: +617 5589 1100
Fax: +617 5536 2838
Website: www.avgh.com.au
Services: Ramp Services, Passenger Services,
Cargo Facilitation, Operation Support, Airport
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Customer Service
Menzies Aviation Head Ofﬁce
.FO[JFT"WJBUJPO)FBE0GlDF
Level 1, Building 276,
Sixth Street,
Mascot,
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
New South Wales,
2020, Sydney
Australia,
Tel: +61 2 8337 9547
Fax: +61 2 9700 9469
Website: www.menziesaviation.com
Services: Ground Handling, Cargo Handling, Cargo
Forwarding, ISAGO, SMART & BCN FBO Services.
ISS Ground Services GmbH
Building 990
1300 Vienna International Airport
Austria
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Email: groundservices@at.issworld.com
Website: www.at.issworld.com/aviation
Oceania Aviation Services
18 Lores Bonney Circuit
Bilinga 4225
Gold Cost Airport
Australia
Tel: +61 7 5590 6999
Fax: +61 5599 5811
Website: www.oceaniaaviation.com.au
Services: Check in Services, Ramp Services,
Aircraft Charter Services, Ground Services
Equipment
Skystar Airport Services
40 Sugarbird Lady Road,
Perth Airport
WA 6105
Australia
Tel: +61 8 9477 0600
Fax: +61 8 9479 2199
Email: skystar@skystar.com.au
Website: www.skystarairportservices.com.au
Services: Full Service Desk Support, All Check-In
And Ticketing Functions, Advanced Passenger
Check-In, Embarking/Disembarking Of Passengers,
Arrivals/Departures Information Line, Special
Needs Passenger Assistance, Baggage Services,
Loading/Unloading Of Passenger Baggage,
Loading/Unloading Of Freight, Co-Ordination Of
Aircraft Refuelling, Flight Planning Assistance,
Flight Editing, Weight And Balance (Load Control),
Lavatory And Water Services, Aircraft Push Back
And Towing Services, Marshalling Of Aircraft,
Cabin Cleaning, GSE Maintenance Services,
Arrangement Of Other Services Not Listed Above
(I.E. Payment Of Landing / Airport Fees, Catering,
etc.)
Toll Dnata
Building 321
Link Road
Mascot
NSW 2020
Australia
Tel: +61 2 9352 7955
Fax: +61 2 9352 7945
Email: tas_btu@tolldnata.com
Website: www.tolldnata.com
Services: Check-in, Crewing, Baggage, Load
Control, Delay & Disruption Handling, Load &
Unload, Aircraft Pushback & Towing, Baggage
Handling, Freighters, Cabin Clean
AUSTRIA
Airlines Representative Europe GmbH
1300 Vienna International Airport
Austria
Tel: +43 1 7007 35913
Fax: +43 1 7007 35913
Email: are@areaustria.at
Services: Cargo And Mail Handling, Catering, Hotel
Accommodations, VIP Services, Boarding, CheckIn, Crew Transport, Passenger Handling, Passenger
Services, Ramp Services, Slot Coordination,
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WFS / SFS
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A-1300 Vienna Airport
Tel: +43 1 7007 35215
Fax: +43 1 7007 35216
Email: lkindig@wfs.aero
Website: www.wfs.aero
Magnum Aviation Handling
Vienna International Airport
GENERAL AVIATION CENTER (GAC)
Steinriegelweg 1
Objekt 140, A-1300
Austria
Tel: +43 676 777 55 99
Fax: +43 662 8580 260
Email: sas.ops@salzburg-airport.at
Website: www.salzburg-airport-services.com
Services: Transportation, Baggage Handling,
Guidance & Assistance For Passengers And
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Monitoring, Passenger, Ramp, Aircraft De-/AntiIcing, Cabin Cleaning, VIP
Salzburg Airport Services GmbH
Innsbrucker Bundesstrasse
95 | 5020 Salzburg
Austria
Tel: +43 662 8580 261
Fax: +43 662 8580 260
Email: sas.ops@salzburg-airport.at
Website: www.salzburg-airport-services.com
Services: Transportation, Baggage Handling,
Guidance & Assistance For Passengers And
$SFX$SFX#SJFlOH$PNQBOZ'MJHIUQMBO4MPU
Monitoring, Passenger, Ramp, Aircraft De-/AntiIcing, Cabin Cleaning, VIP
Vienna Airport Ground Handling Services
Flughafen Wien
AG A-1300 1
Vienna Airport
Austria
Tel: +43 170 070
Email: Website: www.viennaairport.com
Services: Passenger, Ramp, Cargo Handling,
Operations and Load Control, Training
BAHAMAS
Nassau Flight Services
P.O. Box AP-59203
Nassau, Bahamas
Tel: +1 242 702 7308
Fax: +1 242 702 7392
&NBJMJOGP!OBTTBVmJHIUTFSWJDFTDPNPSJOGPOGT!
coralwave.com
8FCTJUFXXXOBTTBVmJHIUTFSWJDFTDPN
Services: Passenger Handling, Aircraft and Ramp
Handling. Planning and Management, Cargo
Services
CELEBI GROUND SERVICES AUSTRIA GMBH
Objekt 105i 1300,
Wien Flughafen Vienna
AUSTRIA
Tel: +43 1 7007 35383
Fax: +43 1 7007 36360
Email: Website: viecommercial@celebi.com
Services: Ground Handling
Flughafen Graz Bodenservices GmbH
A-8073 Feldkirchen
Graz Österreich
Austria
Tel: +43 316 292975
Fax: +43 316 292975 508
&NBJM'(4@014!mVHIBGFOHSB[BUJOGPSNBUJPO!
mVHIBGFOHSB[BU
8FCTJUFXXXmVHIBGFOHSB[BU
Services: Ground Handling & Passenger Services.
www.ags-airlinegroundservices.com
BAHRAIN
Bahrain Airport Services
P.O. Box 22285
Muharraq, Bahrain
Tel: +973 17 321 777
Fax: +973 17 335 304
Email: mgmt@bas.com.bh
Website: www.bas.com.bh
Services: Airport & Ground Operations, Cargo
Services, Catering, Aircraft Engineering, Aircraft
Engineering Services
SKY AV Services
0GlDF/P
Building 1029, Road 3621
Al-Seef District 436
Manama, Bharain
Tel: +973 13 661 122
Fax: +973 13 622 322
Email: ops@skyas.aero
Services: Ground Handling, Permits, Flight Plan,
Fuel, Charter, Aircraft Parts
BANGLADESH
Bismillah Airlines
Arafat Tower
94 Malibag DIT Road
Dhaka-1217, Bangladesh
Tel: +88 02 8316156 / +88 02 8350149
Fax: +88 02 8312913
Email: info@bismillahairlines.net
Website: www.bismillahairlines.net
Services: Airport Ground Handling, Cargo, Ramp,
Catering, Re-Fuelling, Hotel Booking, Cargo
Loading and Unloading, Any Aircraft Services
"U5IF"QSPO-BOEJOH0WFSmZJOH"OE5FDIOJDBM
Landing Permission, Passenger Services, Aircraft
Parts Salvage and Handling & Custom Clearance.
BARBADOS
Caribbean Aircraft Handling Co. Ltd
Grantley Adams International Airport
Christ Church
Barbados
Tel: +246 428 1950
Fax: +246 428 1652
Email: caribjet@sunbeach.net / info@caribairways.com
Services: Representation, Administration and
Supervision Passenger Services, Ramp Services,
Load Control, Communications and Flight
Operations Cargo and Mail Services, Support
Services and Security Services.
Seawell Air Services
Grantley Adams International Airport
Christ Church
Barbados
Tel: +1 246 428 0973
Fax: +1 246 428 1728
Email: info@seawellbarbados.net
Website: www.bsandtco.com
Services: Pax Handling, Cargo Handling, Ramp
Handling, Load Control and Representation.
BELGIUM
Aviapartner Holding
Brussels National Airport
.BJO5FSNJOBMUImPPS
B-1930 Zaventem
Belgium
Tel: +32 2 723 03 83
Fax: +32 2 723 03 73
Website: www.aviapartner.aero
Stations: Brussels (BRU), Liège (LGG), Ostend (OST)
Services: Passenger Services, Ramp Handling,
5SBGlD0QFSBUJPOT#BHHBHF$BSHP4FSWJDFTBOE
Executive Aviation
Swissport Belgium S.A. /N.V.
Brucargo Building 704/B22
B-1931 Zaventem
Belgium
Tel: +32 2 788 31 33
Fax: +32 2 788 30 68
&NBJMJOGP!mJHIUDBSFCF
8FCTJUFXXXmJHIUDBSFCF
Services: Ramp, Passenger Cargo Handling, Baggage
Sorting, Baggage Tracing and Boarding Services
TAY Airport Services/TNT Airways
Liège Airport
Rue de l’aéroport,
Building 101
4460 Grâce-Hollogne
Belgium
Tel: +32 4 239 3000
Fax: +32 4 239 3999
Email: infotntliege@tnt.com
Website: www.tntliege.com
Services: Ground Handling Services, Air Cargo
Services, Tracking and Express Delivery, Cargo and
Passenger Aircraft.
WFS Belgium
Bedrijvenzone Machelen Cargo (BRUcargo)
Gebouw 712 bus 1
1830 Machelen
België
Tel: +32 2 753 58 20
Fax: +32 2 753 58 19
Email: yves.pinoy@wfsbelgium.com
(Regional Vice-President)
Website: www.wfsbelgium.com
Services: Aircraft Pushback/Towing, Baggage
Handling, Ramp Services, Refueling and Security.
Summer/Autumn 2015 Airline Ground Services 45
GROUND SERVICE PROVIDERS
BENIN
Aviation Handling Services
08 BP 1097
Cotonou
Benin
Tel: +229 21 30 91 82
Fax: +229 21 30 46 46
Email: william.debeurme@ahs-group.com
Website: www.ahs-group.com
Services: Ground and Cargo Handling.
BERMUDA
BAS Serco Ltd
P.O. Box GE 123
St. George
Bermuda
GE BX
Tel: +441 293 5067
Fax: +441 293 0996
Website: www.bas-serco.bm
Services: Ground Handling, Passenger Services,
"JS5SBGlD$POUSPM(SPVOE&MFDUSPOJD4FSWJDFT
Bermuda Weather Services, Wildlife Control and
Habitat Management.
Email: commercial@goldair-handling.bg & gm.bg.
secretariat@goldair-handling.bg
Web: www.goldair-handling.com
Services: Supervision/Administration/Load
Control, Passenger Handling, Baggage Handling
(Loading/Unloading/Sorting), Ramp Handling,
Aircraft Services (Cleaning and De-Icing) and VIP
Services.
Soﬁa Airport JSC
#VMh$ISJTUPQIFS$PMVNCVTv
4PlB#VMHBSJB
Tel: +359 2 937 2003 (executive director)
Fax: +359 2 937 2010
&NBJMQVCMJD!TPlBBJSQPSUCH
8FCTJUFXXXTPlBBJSQPSUCE
Services: Ground Handling, Loading and Unloading
Baggage, Cargo and Mail, Cabin Cleaning,
Administration Crews, Providing Air Starter
and Aircraft Tugs, Load Control and Balance
Of Aircraft, Special Cargo Services Including
Dangerous Goods.
CANADA
Tel: +421 905 727 925
Email: supervisor@skyport.sk
Website: www.skyport.sk
4UBUJPOT1SBHVF,PåJDF1JFåBOZ1PQSBE
Services: PAX Handling, Ramp Handling, Cargo
Handling, Load Control, Catering Services,
Cleaning Of A/C, Lost and Found, Transportation,
Supervising.
BRAZIL
Orbital Handling Services
Terminal 1 - B Wing - Mezzanine
07141-970 - Guarulhos
PO Box 3032 - SP - Brazil
Tel: +55 11 2445 2740
Fax: +55 11 2445 3019
Email: orbital@grupoorbital.com.br
Website: www.grupoorbital.com.br
Services: Ramp, Passenger, Security, Technical,
Cargo and Executive Aviation.
SATA
Avenida Silv io de Noronha
361 Bloco A, 2 Andar , Castelo
CEP 20021-010 Rio de Janeiro RJ, Brazil
Tel: +55 213 814 9536
Fax: +55 213 814 9569
Email: acomerc@sata.com
Services: Cabin Cleaning, Check-In, Exterior
Aircraft Washing, Passenger Assistance Unit,
Ramp Services, Security, Ticketing, Loading And
Unloading, Flight Planning, Boarding, Baggage
Handling, Cargo and Mail Handling, Cargo
Transportation, Dangerous/Hazardous Goods
Handling and Customs Service.
Swissport Brazil ltd (Ground handling services)
Aeroporto Internacional
de São Paulo/Guarulhos
Rodovia Hélio Smidt, s/nr
Terminal de Passageiros 2
Asa C, Piso Mezanino
07141-970 - Guarulhos - São Paulo / Brasil
Tel: +55 11 2445 4407
Fax: +55 11 7853 5499
Email: jose.canales@swissport.com (Senior Vice
President LATAM)
Website: www.swissport.com
Services: Airport Ticketing Sales, Arrival and Transfer
Services, Baggage Services, Check-In Services,
Dedicated Passenger Services, Gate and Departure
Services, Lost and Found Services, Special Passenger
and VIP Services Load Control and Communications,
Station Representation and Supervision, Aircraft
Loading/Unloading, Baggage Sorting, GPU, PushBack, Water & Toilet Services Aircraft Servicing and
Cleaning, Aviation Security, Catering Services Liaise,
Fuel & Oil Liase and ULD Control.
BULGARIA
GOLDAIR HANDLING BULGARIA
#MWE#SVTTFMT*OTJUVUFPG"JS5SBOTQPSU4PlB
1540, Bulgaria Tel.
Bangui Airport
BP 828, Bangui
Central African Republic
Tel: +236 21 61 49 47 / +236 21 61 71 95
Fax: +236 21 61 78 59
Email: gueret_nicaise@yahoo.fr / ngarhilda@yahoo.fr
Website: www.aeroportbangui.org
Services: Cargo Facilities, Passenger Facilities
CHILE
Andes Airport Services S.A - LATAM Airlines Group
Osvaldo Croquevielle Cardemil
#2211, CAMB Airport
Pudahuel, Santiago
Chile
Tel: +562 2 819 5422
Commercial contact: ignacio.toro@andesairport.com
Ops contact: coorsat@andesairport.com ;
juanpablo.vasquez@andesairport.com
Website: www.andesairportservices.com
Services: GSE, Cabin Cleaning, Bag Handling,
Cargo Handling (Lan Cargo).
LAN Airport Service
BRATISLAVA
Americo Vespucio 901, Comuna de renca
8660360 Santiago
Chile
Skyport Ltd
Letisko M.R.Stefanika
820 01
Bratislava
CENTRAL AFRICAN REPUBLIC
Aviation Handling Services / AHS
Airport Terminal Services (ATS)
111 Westport Plaza Drive
Suite 400
St. Louis, Missouri 63146
USA
Tel: +1 314 739 1900
Fax: +1 314 739 7070
Email: ingridb@atsstl.com
Website: www.ATSSTL.com
Stations: Edmonton, AB (YEG), Moncton, NB (YQM),
Montreal, QC (YUL), Vancouver, BC (YVR),
Winnipeg, MB (YWG), Saskatoon, SK (YXE),
Calgary, AB (YYC), Charlottetown, PE (YYG),
Toronto, ON (YYZ)
Services: De-Icing, Passenger, Ramp Handling,
Marshalling, Pushback, Fuelling, Loading and
Unloading, Cabin Cleaning, Cargo Services, GSE
Maintenance, Baggage Services, Lounge Services,
Concierge Services.
Capital Airways Inc.
2570 Highway 102, Unit #6
Lincoln, New Brunswick
E3B 9G1
Tel: +506 446 3588
Fax: +506 446 3589
Email: capitalairways@rogers.com
Website: www.capitalairways.com
Services: Heated Hangar Space, Tie-Downs and
Ramp Parking, Fuel, Ground Power Units, Aircraft
Maintenance, Customs Clearance at Facility,
Catering, Rental Cars, Hotel Reservations and
Flight Planning Services.
Servisair - Swissport Canada
Jean Lesage Int’l Airport
505 rue Principal
Quebec City / Ville de Québec
Québec, Canada
G2G 0J4
Tel: +1 514 748 2277
Email: audrey.laurin@swissport.com (CEO Canada)
Website: www.servisair.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, CheckIn Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services Load Control
and Communications, Station Control, Station
Representation and Supervision, Aircraft Loading/
Unloading, De/Anti Icing, GPU, Push-Back, Water
and Toilet Services and Aircraft Servicing and
Cleaning.
Tel: +56 2 565 25 25
Fax: +56 2 565 38 90
Email: daniela.riutort@lan.com
Website: www.lan.com
Services: Check-In Services, Lounge Services,
Passenger Assistance, Passenger Handling,
Ticketing and Security.
Servisair-Swissport Chile
Manuel Avalos Prado 1850
P O Box # 4
Aeropuerto Internacional A. Merino Benitez
Pudahuel
Santiago de Chile
Tel: +56 2 799 2126
Fax: +56 2 601 9525
Email: juanantonio.alamo@swissport.com
Website: www.swissport.com
Services: Load Control and Communications,
Aircraft Loading/Unloading, Baggage Sorting,
GPU, Push-Back, Water and Toilet Services, Aircraft
Servicing and Cleaning, Aircraft Line Maintenance
and Bonded Store Administration.
CHINA
Air China Limited
Ground Handling Dept.
Room 405
Capital International Airport
Beijing 100621
China (People’s Republic of)
Tel: +86 10 6459 2994
Fax: +86 10 6456 3518
Email: www.airchina.com.cn
Website: gha@mail.airchina.com.cn
Services: Representation, Administration and
Supervision, Ramp Services
Load Control, Communications and Flight
Operations, Cargo and Mail Services, Support
Services, Security
Beijing Aviation Ground Services
Beijing Capital International Airport
Hang’anbei Road
Beijing 100621
China.
Tel: +86 10 6456 0664
Fax: +86 10 6456 6060
Email: kohteowngan@bgs.com.cn
Website:
Services: Baggage Handling, Lounge Services,
Passenger Bussing and Ticketing.
BENLOG Airport Handling Services
Rio de Janeiro International Airport
WFS
Pierre Elliott Trudeau 2200 Reverchon suite 116
Montreal
QC H9P2S7
Canada
Tel: +1 514 631 1240
&NBJMFCSJMMJFU!XPSMEXJEFmJHIUDPN
Website: www.wfs.aero
Tel: +55 213 353 2196
Fax: +55 217 707 2606
Email: commercial@benlog.com.br
Website:
Services: Loading and Unloading Of Aircraft, Tow
Aircraft, Cleaning Aircraft, Operational Flight
Dispatcher, Drinking Water Supply and Waste
Collection Aircraft (QTU)
Tel: +359 2 942 4164
Fax: +359 2 942 4145
46 Airline Ground Services Summer/Autumn 2015
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Guangzhou Baiyun International Airport Ground
Handling Services
Guangzhou Baiyun International Airport Co., Ltd.
Investor Relations
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Baiyun Int’l Airport
Guangzhou City , GD 510470
China
Tel: +86 20 3606 3595 / 3606 6999
Email:
Website:
Services: Ground Handling, Passenger Services,
Air-Transport Services, Aircraft Maintenance,
Aviation Emergency Rescue Services, Aviation
Security Screening Services, Aviation Insurance
Agency, Air Transportation Technology,
Aeronautical Information Services and Electrical
and Mechanical Equipment Maintenance Services.
Shanghai Eastern Logistics Co. Ltd
No. 66, Airport Avenue,
Shanghai Pudong Int’l Airport,
Shanghai 201207,
P.R.China
Tel: +86 21 6885 4395
Fax: +86 21 6885 4396
Email: Patrick@easternlogisitcs.cn
Website: www.easternlogistics.cn
Airport Locations: IATA: SHA & PVG; ICAO: ZSSS
& ZSPD
Services: Air Cargo & Mail Ground Handler
(Providing Warehousing Services)
COLOMBIA
DESACOL SA
El Dorado Airport
Cargo Terminal No 1
Bogota
Colombia
Tel: +57 1 413 9494
Fax: +57 1 413 8113
Email: bogops@desacol.com.co
Website: www.desacol.com.co
Services: Passenger Handling, Ramp Handling,
Operational Support, Cargo Handling and Cleaning
Services.
COSTA RICA
Aeroservicios AS
PO Box: 83-4003
Alajuela
Costa Rica
Tel: +506 8347 9652
Fax: +506 2430 5715
Email: info@aeroservicioscr.com
Website: www.aeroservicios.co.cr
Services: Escort Service for VIP’s and Crew,
Aircraft Ground Guidance and Maintenance,
Aircraft Servicing, Hotel and Transportation
Arrangement, Catering Arrangement, Aircraft
Security Arrangement and Fuel Coordination.
CYPRUS
2Serve
Larnaca International Airport, Larnaca
Cyprus
Tel: +357 2484 7445
Fax: +357 2464 3055
Email: lca.ops@2-serve.com
Website: www.2-serve.com
Services: Passenger Handling, Ramp Supervision,
Load Control, Operations & Station Co-Ordination,
General Representation, Private/Corporate
Handling and Cargo Services
Abelair Aviation
Larnaca Airport,
0GlDF/P
P.O Box 43013
6650 LARNACA-CYPRUS
Tel: +357 2400 8650
Fax: +357 2400 8652
Email: info@abelair.com.cy
Website: www.abelair.com.cy
4FSWJDFT0CUBJOJOH0G4MPU"OE5SBGlD$MFBSBODFT
Cargo Control, Aircraft Loading/Unloading/
Supervision/Cargo, Fuelling (Third Party), Catering
(Third Party), Engineering Assistance (Third Party),
Crew Accommodation and Transport.
LGS Handling Ltd
Larnaca International Airport
P.O.Box 43004,
6650 Larnaca
Tel: +357 26 007267
www.ags-airlinegroundservices.com
Fax: +357 26 007263
Email: info@lgshandling.com
Website: www.lgshandling.com
Station: Paphos International Airport
Services: Ramp Handling, Cargo Handling,
Passenger Handling, Services Crew
Accommodation & Transfers
SAS Ground Handling
Box 150
Copenhagen Airport
2770 Kastrup
Tel: +45 3232 0000
Email: morten.kongstad@sas.dk
Website: www.swissport.com
Swissport Cyprus
0GlDF
Larnaca International Airport
P.O.Box 43016
Larnaca 6650
Cyprus
Tel: +357 2400 8781
Fax: +357 2400 8782
Email: christian.zweifel@swissport.com
Website: www.swissport.com
Services: Baggage Services, Check-In Services,
Dedicated Passenger Services, Gate and
Departure Services, Lost and Found Services,
Special Passenger And VIP Services, Load Control
and Communications, Station Control, Station
Representation And Supervision, Aircraft Loading/
Unloading, Baggage Sorting, GPU, Push-Back,
Water and Toilet Services and Aircraft Servicing
and Cleaning.
WFS Denmark A/S
Copenhagen Airport
Kystvejen, 32
2116 Kastrup
Copenhagen
Tel: +45 3246 5020
Fax: +45 3246 5001
Email: thomas.petersen@wfsdenmark.com
Website: www.wfs.aero
DOMINICAN REPUBLIC
CZECH REPUBLIC
Menzies Aviation (Dominic Republic)
Airport Prague
Deposito #6
Terminal de Carga,
Las Americas Internacional Airport,
Santo Domingo,
Dominican Republic
-FUJåU1SBIBBT
K Letišti 6/1019, 160 08 Praha 6
Tel: +420 220 111 888
Fax: +420 2 3535 0922
Email: renata.richterova@prg.aero (CEO) lenka.
jakodova@prg.aero
Website: www.prg.aero
Services: Flight Preparation, Baggage Handling,
Aircraft De-Icing, Loading and Unloading, Mobile
Mechanization Equipment, Toilets and Water and
Aircraft Fuelling.
Brno Airport
-FUJåU#SOPBT
-FUJåU#SOP5VBOZ5VBOZ
627 00 Brno
Tel: +420 545 521 309
Email: handling@brno-airport.cz
Website: www.brno-airport.cz
Services: Crew Room, Catering, Ground Transport,
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Menzies Aviation (Czech), sro
The Airport 57/1049
161 00
Praha 6
Tel: +420 220 114 617
Fax: +420 235 360 001
Email: jana.nagy@menziesaviation
Website: www.menziesaviation.cz
Services: Passenger Handling, Ticket Sales, VIP
Airport Lounge, Balancing Aircraft, Operating
Reports, Airport Slots, Loading And Unloading
Baggage, Cargo And Mail, Cleaning Aircraft, Toilet
and Water Supply, Ground Source Energy and
Aviation Engines Start Running ASU, Aircraft DeIcing, Provision Of Accommodation, Negotiating
With Suppliers Of Aviation Fuel, Provision Of
Catering Services.
SKYPORT a.s.
Laglerove 1075/4,
Prague 6, 161 00,
Czech Republic
Tel: +420 224 304 111
Fax: +420 224 304 250
Email: info@skyport.cz
Website: www.skyport.cz
Services: Ground and Cargo Handling Services,
IATA Flight Ticket Sales Points.
DENMARK
Aviator Denmark A/S
Vestvej 4
2770 Kastrup, Denmark
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Email: ole.andersen@aviator.eu
Website: www.aviator.eu
Services: Ramp Services, Passenger and Baggage
Handling, Load Control. Flight Operations and
Crew Administration, Airport Lounges, Station
Supervision, Crew Transportation, Ticketing and
Lounge.
Tel: +1 809 549 0001 Ext. 23
Fax: +1 809 549 2212
Email: herbert.reyes@menziesaviation.com
Website: www.menziesaviation.com
Services: Ticketing, Check-In, VIP Lounges, Load
Control, Aircraft Loading and Unloading, Cabin
Cleaning, Toilet and Water Services, Aircraft
Ground Power and Start-Up, De-Icing, Pushback
and Towing, Customer Complaints Handling,
Independent Call Centres, Airside and Landside
Bussing, Secondary Tracing, LZ Storage and
Management.
Swissport Dominicana S.A
Aeropuerto Internacional de Las Americas
La Caleta
Santo Domingo
Republica Dominicana
Tel: +1 809 508 2277 Ext. 1226
Fax: +1 809 508 3233
Email: asantana@swissport.com.do (CEO)
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, CheckIn Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Control, Station
Representation and Supervision.
DUBLIN
Sky Handling Partner Ltd.
Horizon House
Unit 4
Corvallis Park
Dublin Airport
Tel: +353 1 808 0300
Fax: +353 1 808 0399
Website: www.skyhandlingpartner.ie
Services: Check-In, Boarding & Arrivals, Ticket Desk,
Baggage Tracing, Ramp Handling, Load Control.
ECUADOR
Jet Handling FBO
Catalina Aldaz N34-181 y Av. Portugal
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Quito-Ecuador
Tel: +593 2 2259 431 / 333 116
Fax: +593 2 2439 850
Email: dispatch@jethandling.com
Website: www.jethandling.com
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Fuel, Hotel Reservations, Catering, Security and
Transportation.
Swissport Ecuador
Jose Joaquin de Olmedo Airport
Guayaquil
Ecuador
16055
Tel: +593 8 6256 978
Fax: +593 4 2590 260 Ext. 236
Summer/Autumn 2015 Airline Ground Services 47
GROUND SERVICE PROVIDERS
Æ
Email: jose.canales@swissport.com
(Senior Vice President)
Website: www.swissport.com
Services: Airport and Ticketing Sales Desk, Arrival
& Transfer Services, Baggage Services, Check-In
Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Control, Station
Representation and Supervision, Aircraft Loading/
Unloading, Baggage Sorting, GPU, Push-Back, Water
and Toilet Services, Aircraft Servicing and Cleaning.
EGYPT
Aero Services Egypt
17 Al Adeeb Aly Adham Street
Heliopolis Cairo
11361 Egypt
Tel: 20 2 2267 0778 / 20 100 006 3096
Fax: 20 2 2267 0778
Email: ops@aseegypt.aero
Website: www.asegrp.aero
Services: Global Flight Support, Passenger
Handling, Ramp Supervision, Full Handling
Arrangement, Fuel Arrangement, In-Flight Service
Arrangements, Executive Flights Handling, Hotel
Accommodation & Transportation, Third Party
Payments, Cargo Handling Arrangements.
Egyptian Aviation Services Company EAS
Cairo International Airport, Terminal 1
EgyptAir Tower, Floor 6
11776
Egypt
Tel: +20 2 2265 2403 / 2268 8732
Fax: +20 2 2267 0925 / 2266 8777
Email: eas@eas-eg.com
Website: www.eas-eg.com
Services: Complete Ground Handling Services,
Mainly Passenger, Load Control and Ramp
Handling, Representation, Administration
and Supervision, Communications and Flight
Operations, Catering and Cargo, Lost and Found,
Support Services.
Egypt Jet Aviation
Airport Rd
Airport Area, Heliopolis, Cairo
Landmark: Inside Cairo International Airport Terminal 1
Tel: +02 2290 0502
Fax: +02 2291 9599
Email: ops@eja.com.eg
Website: www.eja.com.eg
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Hotel Accommodation, Handling Services, Ramp
Equipment, Handling Assist, Crew and Passenger
Cargo Handling, Refuelling, VIP Services, Tourism
Services, Ambulance Flight Services, Loading and
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International Aviation Business
12 Saraya Elguezira, 2nd Flr
PO Box 2387
Zamalek, Cairo-Egypt
Tel: +202 2 735 1303
Fax: +202 2 735 1301
Email: operations@iab-group.aero
Website: www.iab-group.aero
Services: Permits, Crew & Passengers Handling,
Ramp Handling, Catering, Lost and Found, Hotel
Accommodation, Transfers, Fuel, Safety & Security
and Maintenance.
Link Aero Trading Agency
19 Ismail Mohamed St.
Business Tower Nr.2,
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P.O Box 203, Zamalek 11211,
Cairo, Egypt
Tel: +202 2735 2025
Fax: +202 2735 9309
Website: www.linkagency.com
Email: operations@linkagency.com
Email: contracts@linkagency.com
Services: Passenger Handling, Ramp Supervision,
Representation, Landing Permits, Over Flight
Rights, Slot Coordination, Hotel Reservations and
Transportation, Baggage Handling, Flight Dispatch,
Flight Planning, In-Flight Catering, Fuelling,
Ticketing, VIP Services, Document Fraud Check,
Irregularity and Emergency Operations Support,
Ambulance Flights Services, Military Aircraft
Services, Aircraft Line Maintenance, Aircraft
Leasing, Security Services, Cargo Handling, Liaison
With Tour Operators.
48 Airline Ground Services Summer/Autumn 2015
National Aviation
110 ElNil Street
Dokki, Giza
12311
Egypt.
Tel: +2 02 3335 3400 / +2 02 3336 7757
Fax: +2 02 3760 3939
Email: info@nationalaviationeg.com
Website: www.nationalaviationeg.com
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5SBGlD3JHIUT7JTBT3BNQ)BOEMJOH1BTTFOHFS
Handling, Luggage In/Out Dispatching, Aircraft
Cleaning, Flight Plans, Weather Reports and
Communications.
New Star Aviation Services Egypt
6 A Gawad Hosni Street, Mohamed Farid
P.O Box 327,
Cairo, Egypt
Tel: +202 22694117
Fax: +202 22664303
Website: www.nsas-aviation.com
Email: occ@nsas-aviation.com
Email: Seif.Bahgat@nsas-aviation.com
Services: Passenger handling, Ramp supervision,
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rights, slot coordination, Hotel reservations and
transportation, Baggage handling, Flight dispatch,
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Ticketing, VIP services, Document fraud check,
Irregularity and emergency operations support,
Ambulance
Spot Air
1180 Ministers Square,
Block 16,
Sheraton Heliopolis,
Cairo (Egypt address)
Tel: +202 2266 8840
Fax: +202 2266 7100
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8FCTJUFXXXmZTQPUBJSDPN
Other Locations: 40 Berliner Allee, 30175,
Hannover (Germany address)
5 Jupiter House, Calleva Park, Aldermaston,
Reading, Berkshire. (UK address)
Services: Executive Groups, Incentive Flights, Special
Groups, International Tourism, Holiday Charter Flights,
Government Personnel, Military Flights, Material Air
Transportation, Cargo Flights.
Top Aviation
Building 9 Square number 1153
Masaken Sheraton,
Heliopolis 11361
Cairo
Egypt
Tel: +20 2 267 8714 x111
Fax: +20 2 267 8711
Email: mohamed.aziz@travco-eg.com /
top.ops@travco.com
Website: www.topaviation.com
Services: Representation, Administration and
Supervision, Passenger Services, Ramp Services,
Load Control, Communications and Flight
Operations, GSE Maintenance, Fuel Suppliers,
Baggage Handling, Lost and Found, Cargo and
Mail Services Support Services, Security, Aircraft
Maintenance.
Tiger Aviation Services (TAS)
Sheraton buildings, Square 1164, bld. 7
Cairo
Egypt
Tel: +2 022 267 5547
Fax: +2 022 267 8220 / 267 5548
Email: marketing@tiger-aviation.net /
ops@tigeraviation.aero
Website: www.tiger-aviation.net
Other Locations: Moscow, Paris
Services: Representation, Administration and
Supervision, Passenger Services, Ramp Services,
Load Control, Communications and Flight
Operations, Cargo and Mail Services, Support
Services, Security, Aircraft Maintenance.
Z-Aviation Services
17 Mostafa Rafaat St
Block 1138
Sheraton Heliopolis
Cairo
Tel: +20 2 2268 7914
Fax: +20 2 2268 7908
Email: ops@zasair.com
Website: www.zasair.com
Services: Ground Handling, Ramp and Cargo
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ESTONIA
Tallinn Airport GH Ltd
Lennujaama 12,
11101 Tallinn, Estonia
Tel: +372 605 8733 / 605 8421
Fax: +372 605 8319
Email: handling@tll.aero
Website: www.groundhandling.ee
Head of GSE Procurement: Mr Jarno Mand, Email:
jarno.mand@tll.aero
Services: Ground Handling Services.
EQUATORIAL GUINEA
Aviation Handling Service (Guinea Ecuatorial) SA
Menzies Aviation Partner
Aeropuerto Int’l de Malabo
2073 GECOTEL
Bioko Norte, Malabo
Equatorial Guinea
Tel: +2 40 33 309 1478 Ext. 1057
Fax: +2 40 33 309 9338
Website: www1.ahs-group.com
Services: Aircraft Pushback/Towing, Cabin Cleaning,
Check-In, De-Icing, Ground Power Supply, Load Control/
Weight Balance, Loading/Unloading, Passenger
Bussing, Ticketing, Toilet and Water Services.
FIJI
Air Terminal Services Ltd
Cruickshank Road
Nadi Airport, Fiji Islands
Tel: +679 672 2777
Fax: +679 672 0442
Email: mcrs@ats.com.fj (Manager Cargo & Ramp
Services)
Website: www.ats.com.fj
Services: Fix Based Operations (FBO), Cargo
Sales, In-Flight Catering, Passenger and Baggage
Handling, Cargo and Ramp Services, Engineering &
Maintenance, Cabin Services and Background Support.
FINLAND
Airpro Ltd
Lentajantie 1 D, 3rd Floor
Tel: +358 20 708 000
Fax: +358 20 708 2559
&NBJMKBOOFIBUUVMB!BJSQSPl.BOBHJOH%JSFDUPS
8FCTJUFXXXBJSQSPl
Services: Ground Handling, Security, Airport Services
Aviator Finland
3BIUJLVKB7"/5""n'JOMBOE
Veijo Karosvou, Managing Director
Email: veijo.karosvou@aviator.eu
Website: www.aviator.eu
Services: Representation & Admin, Ramp Services,
PAX Services, Support Services, Deicing, Load
Control, Comms & Op and Ticketing.
ISS Aviation Oy
Rahtitie 3 01531 Vantaa
Finland
Tel: +358 505 735 374
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8FCTJUFXXXJTTBWJBUJPOl
Stations: HEL, TKU, TMP, KUO, VAA, OUL
Services: Full GH and other Airport Services.
Northport Ltd
Helsinki-Vantaa Airport
01053 Finnair
Finland
Tel: +358 9 818 5706
Fax: +358 9 818 5351
&NBJMTBMFT!OPSUIQPSUl
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Services: Cabin Cleaning, Check-In, De-Icing,
Lounge Services, Ramp Services, Ticketing.
Swissport Finland
Teknikontie 7
P.O.Box 37, 01530 Vantaa
Finland
Tel: +358 40 523 2322 / 50 562 6062
Fax: +358 9 773 1086
Email: roland.etter@swissport.com
Website: www.swissport.com
Services: Arrival & Transfer Services, Baggage
Servicers, Check-In Services, Dedicated
Passenger Services, Gate and Departure
Services, Lost & Found Services, Load Control
and Communications, Station Control, Station
Representation and Supervision, Aircraft Loading/
Unloading, Baggage Sorting, De/Anti Icing, GPU,
Push-Back, Water & Toilet Services, Aircraft
Servicing and Cleaning.
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
FRANCE
AVIAPARTNER SAS
Orlytech - Bâtiment 529
4, Allée Hélène Boucher
F-91325 Wissous Cedex
France
Tel: +33 1 74 22 14 93
Email: stephan.denner@aviapartner.aero
Website: www.aviaprtner.aero
Stations: La Rochelle (LRH), Lille (LIL), Lyon (LYS),
Marseille (MRS), Nantes (NTE), Saint Nazaire
(NTE), Nice (NCE), Strasbourg (SXB), Toulouse
(TLS),
Bordeaux (BOD)
Services: Flight Supervision: Slot Management,
Flight Plans, Loading Plans, Drawing Up Weight
Estimates and Weather Information Files
- Service Coordination: Handling Loading And
Unloading, Transferring and Sorting Baggage,
Passenger and Crew Transportation - Various
Aircraft Operations: Arrival/Departure Guidance,
Help With Aircraft Placing, Fuelling, Help With
Starting (ASU, GPU), Interfacing With The Caterer
and The Fueller, Water Supplies, Cabin Cleaning,
De-icing (Paris-Orly), Transporting Cargo and Mail
From Warehouses
Alyzia
Servair France
Immeuble Altaï
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95726 Roissy Charles de Gaulle Cedex
Tel: +1 48 64 85 85
Fax: +1 48 64 85 00
Email: commercial@servair.fr
Website: www.servair.fr
Services: Airline Catering, Airport Assistance
Services, Cabin Cleaning, Press Handling, Airport
Lounge Management, In-Flight Duty Free Sales,
Airport Services Training, Consulting Services.
Swissport France
26-28 rue des voyelles
Zone de Fret 4 / Batiment 3520a
BP 51441 Roissy en France
95944 Roissy CDG CEDEX
FRANCE
Tel: +41 22 799 23 00
Fax: +41 22 799 3167
Email: andreas.mueller@swissport.com
Website: www.swissport.com
Services: Bonded Warehousing, Cargo and Mail
Handling, Full Export and Import Document
Handling, ULD Control and Management, Trucking,
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For Carriage Service.
Avenue Charles de Gaulle
95700 Roissy-en-France
France
Tel: +33 1 74 37 75 69
Fax: +33 1 48 62 57 67
Email: sales@alyzia.com / generalaviation@alyzia.
com
Website: www.alyzia.com
Services: Passengers Services, Baggage Handling,
Load Control & Dispatch, Aircraft Handling, Crew
Handling
Argos VIP Private Handling S.r.l.
Via Appia Nuova 1605
00043 Ciampino Intl Airport
Tel: +39 06 7934 1396
Fax: +39 06 7184 658
Email: ops@argosvph.com / info@argosvph.com
Website: www.argosvph.com
Services: Short Time Permits, Over-Flight, Visas
and Customs, Catering, Ground Operations, Crew
Services, Charter Services, Jet Fuel.
Groupe Europe Handling
Cargo Zone 4
3, rue du Té
93290 Tremblay-en-France
Tel: +33 14 816 1722
Fax: +33 14 816 1716
Email: contact@geh.aero
Website: www.groupe-europe-handling.fr
Services: Aircraft Washing/Refuelling, Crew
Transport, Cabin Cleaning, Baggage Handling.
WFS EUROPE
6, rue du Pavé Zone de Fret 6
BP 11546 95709 Roissy CDG
FRANCE
Tel: +33 1 70 76 00 00
Fax: +33 1 70 76 00 40
Website: www.wfs.aero
Services: Cargo, Ramp, Passenger, Baggage
Handling
Airport Locations: Since the company’s founding
in 1983, WFS has established itself as a leader
throughout the Aviation Community by providing
a broad array of quality and reliable Ground
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presence and now services over 107 of the world’s
major airports.
GEORGIA
AFS GROUND HANDLING LTD
Tbilisi International Airport,
Georgia
Tel: +995 322 948161 / 433146
Fax: +995 32 2948796
&NBJMPGlDF!BGTHIDPNHF
Website: www.afsgh.com.ge
Services: Ground Handling, Cargo Handling, Crew &
PAX Services, VIP Lounges, Weather and NOTAMS.
GERMANY
Aéroport Nice Côte d’Azur
Terminal 1 - 06281 Nice
Sita: NCETRXH
Acciona Airport Services, Frankfurt GmbH
Paris Vatry Airport
B.P. 80005
Chalons-en-Champagne
51555 France
Tel: +33 3 26 64 82 25
Fax: +33 3 26 64 82 11
Email: ybusaan@parisvatry.com (CEO)
Website: www.parisvantry.com
Services: Ramp, Cargo, Customs, Aircraft Noise
Level, Fire Service, Palletization/Depallaetization,
Special Handling, Bondage Storage, X-Ray and Ras
Cargo Security Technology.
SATAB Handling
Aéroport de Bastia
BP11
n-6$$*"/"
Tel: +33 495 54 54 11
Fax: +33 495 54 55 30
Email: ops@satab.aero
Website: www.satab.aero
Services: Airport Representation, Load Control/Weight
Balance, Passenger Handling, Passenger Services,
Ramp Services, Representation and Security.
www.ags-airlinegroundservices.com
P.O. Box 23 175 5
85326 Munich Airport
Germany
Tel: +49 89 9752 1001 / 9752 1004
Fax: +49 89 9752 1006
Email: info.aeroground@munich-airport.de
sales.aeroground@munich-airport.de
operations.aeroground@munich-airport.de
Website: www.munich-airport.de/aeroground
Services: Ramp, Passenger & Cargo Handling, General
Aviation Services and Infrastructure Services.
AHS Handling Services
Airport Plaza, Haus D
Ebene 4
Airport Terminal 1
D-22335 Hamburg
Tel: +49 40 5075 2093
Email: aahrendt@ahs-de.com (station manager)
Website: www.ahs-de.com
Services: Passenger Services, Operations, Ramp
Services, Lost & Found IATA Ticketing, VIP Service,
Porter Services and CTS Helpdesk.
AirPart
MAP Handling
Tel: +33 4 93 21 82 65 / 21 82 88
Fax: +33 4 93 21 82 08
&NBJMmPSFODFBVHVTUZOJBL!NBQIBOEMJOHDPN
Website: www.map-handling.com
Services: Cargo Activities, Ground Handling
Services, Flight Assistance, Aircraft Fuelling,
Catering/Loading Services.
AeroGround Flughafen München GmbH
Frankfurt Airport
Terminal 2E, Room 149.5193
P.O. Box 150 / 071
D-60549 Frankfurt
GERMANY
Tel: +49 69 690 24964
Fax: +49 69 690 59274
Email: aselvert@acciona.es
Website: www.acciona-aiportservices.com
Services: Passenger Services, Operations and
Load Control, Ramp Services, Lost & Found, Cargo,
Executive Aviation, Ticket Sales, Air Bridge and Off
Airport Services.
Aerogate München GmbH
P.O. Box 23 15 33
85324 Munich Airport
Germany
Tel: +49 89 9752 1001 / 9752 1004
Fax: +49 89 9752 1006
Email: info.aerogate@munich-airport.de
Website: www.munich-airport.de/aerogate
Email: info.aerogate@munich-airport.de
Services: Ticketing, Operations, Arrival Services,
Training, Flight Preparation, DCS Support and
Passenger Services.
Flughafenstraße 100
90411 Nürnberg
Germany
Tel: +49 911 937 1278
Email: bruns-jan@airpart.de
Website: www.airpart.de
Services: Passenger Services, Ramp Services:
Loading and Unloading, Passenger Transport, Crew
Transport, PRM-Special Service, Baggage Handling,
Freight Transport, Aircraft Cleaning, Water and
Wastewater Service, Push-Out/Towing, Aircraft DeIcing. Cargo Service and General Aviation.
Airport Bremen
Flughafenallee 20, 28199 Bremen
Germany
Tel: +49 421 5595 0
Fax: +49 421 5595 341
Email: contact@airport-bremen.de
Website: www.airport-bremen.de
Aviapartner GmbH
Airport Frankfurt
CargoCity Süd - Geb. 543
D-60549 Frankfurt
Germany
Email: erik.de.goeij@aviapartner.aero
Website: www.aviapartner.aero
Stations: Düsseldorf (DUS), Hannover (HAJ)
Services: Passenger Handling Services and Ramp
Handling Services.
Cargogate Flughafen München GmbH
P.O. Box 23 18 35
85327 Munich-Airport
Germany
Tel: +49 89 975 92000
Fax: +49 89 975 92006
Email: info.cargogate@munich-airport.de
Website: www.munich-airport.de/cargogate
Services: Cargo Warehouse and Document Handling
Celebi Cargo Gmbh
Building 579
60549 Frankfurt am Main,
Germany
Tel: +90 216 666 66 85
Fax: +90 216 630 36 30
Email: fracargo@celebi.com
Website: www.celebicargo.de
Services: General cargo handling, Special cargo
handling, Express cargo handling, Warehousing,
Cargo transportation, Truck handling, Door
delivery, Customs services, Weight & volumetric
checks, Ground handling integration, Ramp
services, Passenger services, Security, Operation
services, Fuel supplies, ULD Control
Fraport AG
Frankfurt Airport Services Worldwide
60547 Frankfurt am Main
Tel: +49 69 6900
Email: handling@fraport.de
Website: www.fraport.de www.frankfurt-airport.de
Summer/Autumn 2015 Airline Ground Services 49
(306/%4&37*$&1307*%&34
Æ
Services: A Complete Range Of Ground Services,
Passenger Handling, Ramp Handling,
Flight & Ground Operations, Cargo Services,
Infrastructure Services, Executive Aviation.
Flughafen Düsseldorf Ground Handling GmbH
P.O. Box 300353
40403 Düsseldorf
Germany.
Tel: +49 2 114 215 2002
Fax: +49 2 114 215 2005
Email: info@groundhandling-dus.de
Website: www.groundhandling-dus.de
Services: Baggage Handling, Ramp Handling,
Passenger Handling, Operations, Aircraft De-Icing
and Special Services.
Fraport Ground Services
60547 Frankfurt / Main
Germany
Tel: +49 69 690 71101
Email: b.press@fraport.de (Senior Vice President
Ramp and Passenger Services.)
Website: www.fraport-groundservicess.com
Services: Ground Handling: Ramp and Transport
Services, Passenger Services and Cargo Services.
Fraport Cargo Services.
Alles geht.
Fraport Cargo Services GmbH
CargoCity South, Bldg. 532
60549 Frankfurt/Main
Germany
Tel: +49 69 690 70231
Fax: +49 69 690 59162
Email: info@fraport-cargo.de
Website: www.fraport-cargo.de
GAS – German Aviation Service GmbH
P.O. Box 980146
51129 Cologne
Germany
Phone: +49 2203 955 1550
Fax: +49 2203 955 1555
Website: www.germanaviation.com
Email: info@germanaviation.com
Services: Handling Services: Passenger and Crew
Transportation, Meet and Greet, Immigration
Assistance, De-Icing, GPU, Lavatory and Water,
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& Immigration. Catering, Landing Permits and
Airport Slots, FBO and Lounge Facilities.
GlobeGround Berlin GmbH & Co. KG
Postfach 970263
12702 Berlin
Schönefeld
Tel: +49 30 8875 6912 / +49 30 6091 8235
Fax: +49 30 6091 8239
Website: www.globeground-berlin.com
Email: executive@globeground-berlin.com
Services: We Are Able To Offer A Complete
Ground-Handling Service Package. Passenger
Services, VIP Services, Ramp Services, Flight
Operations, Training & Consulting and Special
Services.
Lufthansa Airport Services Dresden GmbH
Aviation Handling Services Ghana Ltd
Wilhelmine-Reichard
Ring 1 in Dresden, Klotzsche
Yakeima Square
Dzorwulu
Accra
Phone: +49 711/ 990 88 30
Fax: +49 711/ 990 88 35
Email: info@handling-drs.com
Website: www.airport-services-dresden.com
Services: Passenger Services, Aircraft Handling,
Flight Operation, Ramp Services, Business &
VIP Charter, Ticketing, Lost And Found, Special
Services.
LUG - Air Cargo Handling
Cargo City Sud, Geb 537
Frankfurt 60549
Germany
Tel: +49 69 69 819 510
Fax: +49 69 69 811 012
Email: w-korte@lug-fra.de
Website: www.lug-fra.de
Stations: Frankfurt (FRA), Munich(MUC)
Services: Cargo and Mail Services
N*Ice Aircraft Services and Support GmbH
Frankfurt Airport Center 1
Hugo-Eckener-Ring
60549 Frankfurt am Main
Germany
Tel: +49 69 690-21596
Fax: +49 69 690-59422
Email: info@nice-services.aero
Website: www.nice-services.aero
Services: Provision and Operation Of Aircraft DeIcing Infrastructure, Aircraft De-Icing at Frankfurt
Airport, Training of De-Icing Personnel and
Consulting on Aircraft De-Icing.
Sky Care Aviation Services GmbH
Flughafen Frankfurt HBK 090
60549 Frankfurt/Main
Germany
Tel: +49 178 759 2273
Fax: +49 615 166 2342
Email: management@skycare-fra.com
Website: www.skycare-fra.com
Services: Airport Representation, Cabin Cleaning,
Check-In, Exterior Aircraft Washing, Load Control/
Weight Balance, Lounge Services, Representation,
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VG Cargo
Building 860 Hahn Airport
Germany
Tel: +49 65 43 50 9898
Fax: +49 65 43 50 9886
Email: director@vgcargo.de
Website: www.vgcargo.de
Services: Representation, Administration and
Supervision, Cargo And Mail Services, Support
Services
Wisag Ground Service Holding
Herriotstraße 3
60528 Frankfurt am Main
Germany
Tel: +49 69 505044 145
Fax: +49 69 505044 152
Website: www.aviation.wisag.de
Tel: +49 6142 1770 0
Fax: +49 6142 1770 420
Email: info@jettainer.com
Website: www.jettainer.com
Services: ULD Supply Chain and Management
Losch Airport Service GmbH
PO Box 23 02 70
70622 Stuttgart
Germany
Tel: +49 711 990 8830
Fax: +49 711 990 8835
Email: ruck@loschairportservice.de
Website: www.loschairportservice.de
Services: Loading and Unloading, Toilet and Water,
Baggage Transport, Ground Transport, Aircraft
and Crew Operation Support, Start-Up Assistance,
Passenger Services, Pre-Flight Support and DeIcing and Anti-Icing Services.
LSG skychef
Website: www.lsgskychefs.com
50 Airline Ground Services Summer/Autumn 2015
GREECE
Athens Aviation Signature SA
Athens International Airport
80079 El. Venizelos
Athens, 19019
Tel: +30 210 353 3717
Fax: +30 210 353 2407
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8FCTJUFXXXTJHOBUVSFmJHIUDPN
Services: Fuelling, Domestic & International
Handling for all Aircraft Types, Technical, Handling
"5$'MJHIU1MBOT1BSLJOH1FSNJTTJPOTBOE5SBGlD
Rights, Ground Slot Co-Ordination for Commercial,
Cargo - ADHOC or Flight Series, V.I.P. Passenger
Lounge, VIP Passenger & Crew Assistance, VIP
Passengers Meet & Greet Services, VIP Passenger
& Crew Services, Handling And Fuelling,
Goldair Handling
Athens International Airport “El. Venizelos”
#VJMEJOHTUmPPS
19019 Spata
Greece
Tel: +30 210 354 3000
Fax: +30 210 354 3750
Email: commercial@goldair-handling.gr
Website: www.goldair-handling.com
Services: Supervision/Administration/Load
Control, Passenger Handling, Lounge, Baggage
Handling (Loading/Unloading/Sorting), Cargo
and Mail Transportation and Warehouse, Ramp
Handling, Aircraft Services (Cleaning and De-icing)
and VIP Services.
Interservice SA
Athens 19400
Greece
Tel: +30 2130 188 100
Fax: +30 2130 188 105
Email: handling@interservice.gr
Website: www.interservice.gr
Services: PAX Handling, Cargo Handling,
VIP Handling, Ramp Handling, Load Control,
Representation and Fuel Supply.
Pandair Airline Handling Services SA
379 Syngrou Ave.
Athens 17564
Greece
Tel: +30 210 942 6809
Fax: +30 210 942 8579
Email: pandair@pandair.gr
Website: www.panair.gr
Services: General Aviation, Safety and Security,
Training, Passports Screening, Aircraft Guarding,
Catering, Baggage Transportation, Cargo, Security
Audits, Cruise-Flights Security, Safety, Flight
Planning, Weather Charts, Slot Management,
Flight Watch, Load Control, Communication,
Crew Administration, Catering Services, Fuelling
Services, Facilities and Equipment.
Skyserve Handling Services SA
Jettainer GmbH
Am Prime Parc 17
D-65479 Raunheim
Tel: +(0) 302 767 467
Services: Transportation, Distribution, Cargo and
Handling.
WFS Germany
Cargo City Sud Geb 556
60549 Frankfurt Airport
Germany
Tel: +49 69 5968 190
Fax: +49 69 5968 199
Website: www.wfs.aero
Services: Cargo Handling, Ground Handling,
Baggage, Ramp and Passenger Services. Technical
Services.
GHANA
Aviance Ghana
Kotoka International Airport
Accra, Ghana
Tel: +233 302 778 025
Fax: +233 302 778 024
Email: paulcraig@avianceghana.com
Website: www.avianceghana.com
Services: Representation, Administration and
Supervision, Passenger Handling, Cargo Handling,
Cargo Tracker, Ramp Services, Load Control,
Communications and Flight Operations, Cargo &
Mail Services, Support Services & Security
Athens International Airport
Building 23 (Cargo)
19019, Spata, Attiki
Tel: +30 210 356 4309 / 356 4310
Fax: +30 210 356 4576
Email: commercial@skyserv.aero
Website: www.skyserv.aero
Airport Locations: Karpathos (AOK), Athens
(ATH), Alexandroupouli (AXD), Corfu (CFU), Chania
(CHQ), Kefalonia (EFL), Araxos (GPA), Iraklio
(HER), Ioannina (IOA), Ikaria (JIK), Chios (JKH),
Kalimnos (JKL), Mikonos (JMK), Naxos (JNX), Sitia
(JSH), Skiathos (JSI), Syros (JSY), Santorini (JTR),
Astipalaia (JTY), Kos (KGS), Kithira (KIT), Kalamata
(KLX), Kasos (KSJ), Kastoria (KSO), Kavala (KVA),
Kozani (KZI), Kastelorizo (KZS), Leros (LRS),
Limnos (LXS), Mitilini (MJT), Milos (MLO), Preveza
(PVK), Rhodes (RHO), Thessaloniki (SKG), Samos
(SMI), Anhialos (VOL) and Zakinthos (ZTH)
Services: Passenger and Aircraft Handling,
Executive Aviation Handling, PRM Services, Airport
-PVOHF$BSHP)BOEMJOH"JSQPSU5JDLFU0GlDF
Service, Airside Catering Transportation Service,
Administration and Representation, SLOT Support/
Monitoring and Flight Support Operations 24/7,
Aircraft Deep Cleaning Services, Catering And Fuel
Arrangements.
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Swissport Hellas Sud
Athens International Airport
Eleftherios Venizelos
Building 12, GR - 19019 Spata
Tel: +30 210 353 7088
Fax: +30 210 353 7821
Email: jzermas@swissport.gr
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival and
Transfer Services, Baggage Services, Check-In
Services, Dedicated Passenger Services, Gate and
Departure, Lost and Found, Special Passenger
and VIP, Load Control Communications, Station
Control, Station Representation and Supervision,
Aircraft Loading/Unloading, Baggage Sorting,
Anti/De-Icing, GPU, Push-Back, Water & Toilet
Services, Aircraft Servicing and Cleaning, Baggage
%FMJWFSZ-PVOHF4FSWJDFT5SBGlD3JHIUTBOE4MPUT
Management & Support.
GRENADA
Aviation Services of Grenada Ltd
P.O. Box 1613.
Grand Anse., St. George’s
Tel: +473 439 0681/2
Fax: +473 439 0728
Email: admin@asg.gd
Website: www.mbiagrenada.com
Services: Passenger Check-In, Cargo & Baggage
Handling, Ramp Handling and Ground Support
Equipment.
GUATEMALA
Servicios Aeros Guatemalatecos (SAG) SA
16 Calle 7-06, Zona 14., Guatemala City 01014
Tel: +502 2 362 1062
Fax: +502 2 333 3661
Email: sag@guate.net.gt
Website: www.sag.com.gt
Services: Ramp Services, Passenger Services,
Operations, On Line Airship Maintenance,
Hangar Airship Maintenance, Airship Washing,
Cargo Handling, Catering, Fuel, Hotels, Land
Transportation, Tour Operator.
GUINEA
Astra Aviation
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Locations: Cote D’Ivoire
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits Applied
For, Airport Management and Representation
For Passenger and Cargo Airlines “Astra Visitor
Services” That Can Include Hotel Booking, Airport
Meet & Greet and Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
HONG KONG
Hong Kong Airport Services Ltd (HAS)
4/F, Dragonair House, 11 Tung Fai Road,
Hong Kong International Airport
Lantau
Hong Kong
Tel: +852 2928 0100
Fax: +852 2928 0141
Email:
Website: www.has.com.hk
Services: Aircraft Handling, Baggage Services,
Cargo Services, Flight Dispatch, Load Control,
Passenger, Services, Service Control, Ticketing and
Transport Services.
Jardine Airport Services Limited
Jardine Air Terminal Services Limited
4/F, CNAC House,
12 Tung Fai Road,
Hong Kong International Airport,
Lantau,
Hong Kong
ICELAND
Airport Associates
P.O.BOX 40
Building 10 - IS-232
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Iceland
Hong Kong Air Cargo Terminals Limited
IGS Ground Services
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SuperTerminal 1,
Hong Kong International Airport
Hong Kong,
China
Tel: +852 2753 2333
Fax: +852 2753 2156
Email: info@hactl.com
Website: www.hactl.com
Services: Cargo Handling, Freighter Ramp
Handling, Documentation Handling and Crew
Transportation.
SATS HK Ltd
20 Airport Boulevard
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Singapore 819659
Tel: +852 2116 8788
Fax: +852 2116 0292
Email: info_enquiry@sats.com.sg
Website: www.sats.com.sg
Services: Ramp Handling, Baggage Handling And
Load Control.
Worldwide Flight Services Asia Paciﬁc & Middle East
Worldwide House 1501A
19 Des Voeux Road Central
Hong Kong.
Tel: +852 2801 2900 / 2261 2727
Fax: +852 2802 8522
&NBJMJOGP!XPSMEXJEFmJHIUDPNIL
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Services: Baggage Handling System, Fuelling,
Passenger Services Operations, Expo Concierge.
HUNGARY
Celebi Ground Handling Ltd
1185 Budapest Liszt Ferenc International Airport
Tel: +36 70 296 0000
Fax: +36 1 296 5913
Email: infohungary@celebiaviation.hu
Website: www.celebi.hu
Services: Ground Handling Services, Passenger
and Cargo Services.
Farnair Handling Kft
Liszt Ferenc Airport 56/c
H-1185 Budapest
Hungary
Tel: +36 1 296 7008
Fax: +36 1 700 4549
Email: fah@farnair.hu
Website: www.farnair.com
Services: Ramp Handling, Aircraft Towing, GPU,
Crew Transportation, Road Transportation, Dry
Wash of Aircraft, Internal Cleaning, Hangar
Storage and Technical Handling.
www.ags-airlinegroundservices.com
Tel: +36 70 669 7612
Fax: +36 1 296 8207
Email: gh@malev.hu
Website: www.malev.hu/groundhandling
Services: Aircraft Handling, Passenger Handling,
Lounge & VIP Services, De-Icing and Station
Management.
Telelephone: +852 2216 2200
Fax: +852 2764 9734
Email: jasl@jasg.com
Website: www.jasg.com
Services: Passenger Services, Operations Control,
Cargo Services, Ramp Services
Airline Customers: http://www.jasg.com/eng/
customer-airlines.aspx
HAITI
Tel: +2813 0402
Email: info@hatentreprises.com
Website: www.hatentreprises.com
Services: Representation Services, Passenger
Handling, Ground Handling, Cargo Handling,
Baggage Handling, Logistics & Administrative,
Warehousing, Human Resources.
Budapest Liszt Ferenc International Airport
Hungary
Tel: +354 420 0700 / 709
Fax: +354 420 0717
Email: steindor@airportassociates.com (Manager
Ramp Services) ops@airportassociates.com
Website: www.airportassociates.com
Services: Passenger Services, Ramp Services:
Air Starter and Ground Power Units, Baggage
Handling, Catering Handling, Cleaning, De-Icing,
Lavatory Service, Liaison with Fuel Suppliers,
Push-Back and Towing, Steps and Air Bridge &
Water Service. Cargo Services, Load Control,
Executive Aircraft, Catering, Bonded Store and
Military Aircraft Services.
HAT Enterprises SA
Rue Pavée N. 69
Port-au-Prince, Haiti
Malév Ground Handling Ltd.
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Southern Peninsula, 235, Iceland
Tel: +354 4250 200 / 230
Fax: +354 4250 235
Email: igs@igs.is
Website: www.igs.is
Services: Ground Handling Services, Fuel, Cargo,
Passenger Handling and Aircraft Handling.
INDIA
Bird Worldwide Flight Services India Pvt. Ltd.,
"JSMJOF0GlDF#VJMEJOH
Cochin International Airport Nedumbassery
683111 Ernakulam
Telwphone: +91 11 2341 8199
Email: hans.bischof@birdwfs.in
Website: www.wfs.aero
Celebi Ground Handling Delhi
Room No: 23, Import Building 3
Cargo Terminal
Indira Gandhi International Airport
New Delhi - 110037, INDIA
Tel: +91 11 4763 0900
Fax: +91 11 4763 0999
Email: info@delhigh@celeb.in
Website: www.celebi.com
Services: Ground Handling Services and Cargo
Warehouse Services
Cambata Aviation
Delhi International Airport
Line Maintenance Block A.
Terminal 2.
New Delhi
110037
India
Tel: +011 2565 4465 / 5371 / 5696
Email: infodel@cambataavia.com
Website: www.cambataavia.com
Services: Passenger Handling, Ramp Services,
Load Control, Dispatch, Flight Operations, Cargo
& Freight Services, Warehouse Operations, VIP &
GSE Maintenance.
Global Aviation Services
6th Floor, N.K.M. International House,
Babubhai M.Chinnai Marg, 178,
Backbay Reclamation,
Mumbai - 400 020
Tel: +91 22 6620 5600
Fax: +91 22 2282 9004
E-mail: info@globalaviationindia.com
Website: www.globalaviationindia.com
Services: Sales and Marketing, Passenger & Cargo
Handling, Revenue Accounting, Supervision
at Airports, Interline Negotiations, Arranging
Inbound and Outbound Tours, Publicity, Foreign
Exchange, Leasing and Financing, Software
Solutions & Ground Handling.
Summer/Autumn 2015 Airline Ground Services 51
GROUND SERVICE PROVIDERS
Æ
National Aviation Services
NAS Aviation Services India Pvt Ltd
903-905, A-Wing, Sagar Tech Plaza, Andheri
Kurla road, Mumbai 400072
Andheri (E)
India
Tel: 91 022 4070 9999
Website: www.nascorporate.com
Services: Representation, Administration and
Supervision, Passenger Services
Load Control, Communications and Flight
Operations, Security.
SAJ FLIGHT SERVICES PRIVATE LIMITED
No. 8-A, G.S.T Road,
Alandur,
Chennai - 600 016,
India
Tel: +91 44 2232 6320 / 21
Fax: +91 44 2232 6322
Email: sajadmn@vsnl.net
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INDONESIA
JAS Airport Services
Menara Cardig
Jl. Raya Protokol,
Halim Perdanakusuma
Jakarta 13650
Indonesia
Tel: +62 21 8088 3388
Fax: +62 21 8088 5065
Email: corporate.secretary@ptjas.co.id
Website: www.ptjas.co.id
Services: Aircraft Maintenance, Ramp Handling,
Ramp Services and Passenger Services.
PT Gapura Angkasa
(FEVOH%"1&/3"mPPST
Jl. Angkasa, Blok B-12 Kav 8. Kota Baru Bandar
Kemayoran
Jakarta 10610, Indonesia
Tel: +62 21 6545411
Fax: +62 21 6541878 / 6545408
Email: marketing@gapura.co.id
Website: www.gapura.co.id
Stations: Our Major : CGK, DPS
Branches: SUB, KNO, UPG, BPN and all over
Indonesia
Services: Full Handling ( Ramp & Passenger
Services), Cargo & Warehousing, Aviation Security
IRAN
IranAir
Iranair H.Q
Mehrabad Airport
P.O.Box 13185-775
Tel: +98 21 4662 4528 / +98 21 4662 4500
Fax: +98 21 4662 8447 / +98 21 4662 8444
Email: khoroti@iranair.com / gha@iranair.com
Website: www.iranair.com
Services: Passenger Handling, Cargo Services,
Ramp Control, Load Control, Contract Unit, Safety
and Quality, Work Scope and Contractual Parties.
Saﬁran Airport Services
Valie Asr Ave., 36 Esfandyar Blvd
Tehran, Iran-1968653953
Tel: +98 21 88 650 643 / +98 21 88 650 638
Fax: +98 21 88 650 626
&NBJMPQT!TBlSBOBTDPNSPIBN!TBlSBOBTDPN
8FCTJUFXXXTBlSBOBTDPN
Services: Aircraft Ramp Handling, Passenger
Services, Cargo Ramp & W/H Services, Additional
Aircraft Security, Customs and Immigration
Clearance, Crew Visa Assistance, Hotel and
Local Transportation to and from the Airport,
Ground Ambulance When Required, Catering
Arrangements & Flight Plans.
IRELAND
Servisair/Swissport Ireland
Room 18
Terminal 1
Dublin Airport, Dublin
Ireland
Tel: +353 1 812 5767
Fax: +353 1 844 4839
Email: wayne.gough@swissport.com
(station manager)
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, Checkin Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
52 Airline Ground Services Summer/Autumn 2015
Special Passenger and VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-back, Water & Toilet Services,
ACU, ASU.
Passenger Transportations, Crew and Passenger
Hotel Reservations.
Sky Handling Partner
Tel: +39 06 6595 9514
Fax: +39 06 6569 9516
Email: fbo.cia@ghitalia.it
Website: www.alisud.com
Services: Passenger Services, Ramp Services, Load
Control and Flight Operations.
Horizon House, Unit 4
Corballis Park
Dublin Airport
Tel: +353 1 8080 300
Fax: +353 1 8080 399
Email: info@shp.ie
Website: www.skyhandlingpartner.ie
Services: Baggage Handling, Check-In, Boarding,
Baggage Tracing, Ticket Desk, Toilet and Water
Services, Coaching, Crew Bus, Push Back &
Towing, Air Start, De-Icing, Weight & Balance and
Operations.
WFS
8 International House Dublin Airport
Dublin
Tel: +353 18 08 09 05
Email: gerry.jackson@wfs.ie
Website: www.wfs.aero
ISREAL
Aerohandling Ltd
Alisud
Ciampino Airport
Rome, Italy
ATA Italia s.r.l.
Lungotevere Aventino,
5 00153 Roma
Italy
Tel: +39 270 2051/ +39 02 7020 5218
Fax: +39 270 205 210 / 39 02 7020 5210
Email: marketing@ata-airport.it / operations@ataairport.it / a.pastorelli@ata-airport.it
Website: www.atahandling.it / www.ata-airport.it.com
Airport Locations: Catania (CTA), Milan Linate
(LIN), Milan Malpensa (MXP), Rome Fiumicino
(FCO), Venice (VCE)
Services: Passenger and Ramp Handling (Excluding
Cargo Warehousing and De-Icing)
Aviapartner Italy
Viale delle Arti 123,
00054 Fiumicino
Rome
Italy
Tel: +972 3 975 4011
Fax: +972 3 975 4014
Email: aerohand@aerohandling.com
Website: www.aerohandling.com
Services: Ground Handling Services, Load Control,
Baggage Sorter, Ramp, Supervisions, Meet and Assist,
Roster, Passenger Services, Hostess and Agents,
Buggy, Private Aviation & Schedule Coordination.
Tel: +39 06 6500 4909
Fax: +39 06 6500 0156
Email: tiziana.augliera@aviapartner.aero
Website: www.aviapartner.aero
Airport Locations: Milan - Linate (LIN), Milan Malpensa (MXP), Palermo (PMO),
Rome - Fiumicino (FCO), Turin (TRN), Venice (VCE),
Catania (CTA), Bologna (BLQ)
Services: Full Handling Services, Available to
Handle All Types of Aircrafts, Commercial &
General Aviation Flights Served, Flag Carriers,
Long and Medium Haul Flights, Charters, Etc.
Laufer Aviation-GHI Ltd.
Marconi Handling
Ben Gurion International Airport Arrivals Hall
P.O. Box 177
70100 Israel
P.O. Box 118
Ben-Gurion International Airport 70100
Israel
Tel: +972 3 975 1300
Email: lauferghi@lauferghi.com
Website: www.lauferghi.com
Services: Airline Representation, Passenger
Handling, Baggage Services, Load Control,
Communications, Flight Operations, Maintenance
Support, Ramp Supervision and Coordination,
Assistance with Landing Permits, Ramp Services,
VIP Transportation for Crew and Passengers,
Helicopter Services, Crew Accommodation at
Leading Luxury Hotels Security Services, Full
Gourmet Catering Services, Aircraft Cleaning.
QAS Quality Airport Services Ltd
P.O.Box 136 Ben Gurion Airport
70100 Israel
Tel: 0972 3975 1333
Fax: 0972 3975 1332
Email: ps@qasisrael.co.il
Website: www.qasisrael.co.il
Services: Passenger Services, Aircraft Servicing,
Operations, Ramp Handling and Cargo Services.
ITALY
Aerdorica SpA
Ancona Falconara Airport
Piazzale Sordoni
60015 Falconara M.ma Ancona
Italy
Tel: +39 071 282 7242
Fax: +39 071 282 7508
Email: info@ancona-airport.com
Website: www.ancona-airprot.com
Services: Passenger Handling, Refuelling and
Representation.
Airlines Representative Europe
Via Napoli, 15
Ciampino Roma
Italy
Aeroporto G Marconi di Bolognia
Via Triumvirato 84 - 40132
Bologna
Tel: +39 051 6479 650
Fax: +39 051 6479 103
Email: direzione@marconihandling.it
Website: www.marconihandling.it
SAGAT Handling SpA
Torino Airport
Strada San Maurizio, 12
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n*UBMJB
Tel: +39 011 5676 256
Email: station.manager@sagathandling.trn.it
Website: www.sagathandling.it
Services: Passenger Services, Aircraft Handling,
Cargo and Mail, Vehicle and Equipment.
SEA Handling
100% subsidiary of SEA Group
21010 Aeroporto Milano Malpensa 2
Italy
(100% subsidiary of SEA Group)
Tel: +39 02 7486 3503
Fax: +39 02 7486 3080
Website: www.seamilano.eu
Email: dg.hnd@seamilano.eu
Services: Ramp Handling, Passenger Check-in,
Boarding & Disembarking of Passengers, Luggage
& Cargo, Aircraft Balancing, Luggage Distribution
& Reconciliation.
WFS c/o SFS Italy
CP 65 Malpensa Airport,
Cargo City,
Tower E 3rd Floor” 21010
Malpensa
Tel: +39 02 74 86 76 33
Email: mintroini@wfs.aero
Tel: +39 06 796 4609 / 095 2279 801
Fax: +39 095 2279 802
Email: secretary@aregroup.com /
ops@aregroup.com
Website: www.aregroup.com
Services: Ground Support Services, Dedicated
Agents, Management of Handling, Parking & PPR
Requests, Catering Arrangements, Crew and
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
IVORY COAST
Astra Aviation
Felix Houphouet Boigny International
Abidjan
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits applied
for, Airport Management and Representation
For Passenger and Cargo Airlines “Astra Visitor
Services” that can include Hotel Booking, Airport
Meet and Greet & Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
JAMAICA
AJAS LIMITED
23 Dominica Drive,
Kingston 5
Jamaica
Tel: +1 876 952 5530/3
Fax: +1 876 952 1497
Website: www.ajasja.com
Email: david.wright@ajasja.com (Ramp/Operations
Manager)
Airport Locations: Norman Manley International.
Airport Contact: Bevon Barnett
Services: Station Management & Administration,
Passenger Services, Aircraft Servicing and Ramp
Handling, Passenger Handling, Cargo & Mail
Handling, ULD Control, G.S.E Rental.
JAPAN
CKTS Co. Ltd
9F,KAB Rinku Bldg
3-7 Rinku-orai Minamai
Izumisano City, Osaka 598-0047
Japan
Tel: +81 72 456 5051
Fax: +81 72 456 5056
Email: nozawa@ckts.co.jp
Website: www.ckts.co.jp
Services: Passenger Handling, Baggage Handling,
Cargo, Mail, Warehousing, Ramp Handling, Load
Control, Aircraft Loading & Unloading, Aircraft
Dispatch, Marshalling Pushing Back & Towing,
Aircraft Cleaning & Aircraft Maintenance.
Japan Airport Service Co., Ltd
154-4 Komae, Furugome
Narita 282-0004, Chiba
Japan
Tel: +81 476 32 5881
Fax: +81 476 32 5894
Email: Lobo@jasco-ghs.co.jp
Website: www.jasco-ghs.co.jp
Services: Passenger Services, Ramp Services,
Cargo and Mail Services
JORDAN
Aviation Handling Services (Jordan) Ltd
Queen Alia International Airport Cargo Centre /
Airport Custom
Queen Alia Airport St E867, Amman 11814
Jordan
Tel: +962 6 445 2480
Fax: +962 6 445 2008
Email: amm.dutymanager@ahs-group.com
Website: www.ahs.com
Services: PAX Handling, VIP Handling, Ramp
Handling, Fuel Supply, Load Control, Representation,
Security, Corporate Flight Support.
KENYA
Africa Flight Services - Jomo Kenyatta Intl Airport
AFS Centre - Cargo Road - Freight Terminal
P.O.Box 661-00521
Embakasi
Nairobi
Tel: +254 202 929 000
Email: DavidA@BFSAsia.com
www.ags-airlinegroundservices.com
Kenya Aerotech Ltd
Swissport Korea
Jomo Kenyatta International Airport
P.O. Box 19222-00501
Nairobi
Kenya
Room 301 Cargo Terminal B
Incheon International Airport 2165-160
Woonseo-dong, Jung-gu
Incheon, Korea 400-717
Tel: +254 722 279168
Fax: +254 20 827131 / 30 / 35
Email: kat@kenya-aerotech.com
Website: www.kenya-aerotech.com
Services: Pushback & Towing Services, Aircraft Cabin
Cleaning, Fresh Water Supply, Lavatory Services
NAS Airport Services
10#PYn
Nairobi, Kenya
Tel: +254 20 697 2000
Fax: +254 20 822 323
Website: www.nascat.com
Email: customerservice@nascat.com
Swissport Kenya Airside Ltd
Jomo Kenyatta International Airport
Swissport Cargo Complex
P.O. Box 19177, 00501 Embakasi
Nairobi, Kenya
Tel: +254 20 2770 450/451
Mobile: +254 728 804 088
Fax: +254 20 2770 459
Email: nbo.dmo@swissport.com
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, CheckIn Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Representation &
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-Back, Water & Toilet Services,
ACU, ASU.
Transglobal Cargo Centre Limited
Transglobal Towers
JKIA Freight Terminals
P.O. Box 11364, Nairobi 00400
Kenya
Tel: +254 20 827 084
Fax: +254 20 827 128
Email: info@transglobal.co.ke
Website: www.transglobal.co.ke
Services: AWB Check And Data Capture, Back
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Screening, Cold Storage: Freezing, Cool, Ambient,
Customs Clearance, Courier Handling, Full Export
and Import Document Handling, Planning &
Disposition Ready for Carriage Service, Trucking,
Valuable Cargo Handling.
Tradewinds Aviation Services Ltd
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Freight Link Road, Mechanized Freight Terminal,
2nd Floor, P.O. Box 42474,
Nairobi GPO 00100,
Kenya
Tel: +254 20 822 805/6 / 8071594
Fax: +254 20 822803
Email: info@tradewindskenya.com
Website: www.tradewindskenya.com
KOREA
AAS Airport Services
1373 Gonghangdong
Gangsagu, Seoul, 157-240
South Korea
Tel: +82 2 2669 8550
Fax: +82 2 2669 8585
Email: ahnsm@aasairport.com
Website: www.aasairport.com
Services: Ground, Cargo & Fuelling Services, Ramp
Handling Services, Aircraft Marshalling, Pushback/
Towing, Baggage and Cargo Loading/Unloading,
Anti/De-Icing, Remote Boarding Support, GPU/ACU
Support, Fuelling and De-Fuelling, Cargo Handling,
Cargo Warehousing, Special Cargo and Aircraft
Maintenance.
Korea Airport Services
281 Gonghang-dong
Kangseo-gu
Seoul
Republic Of Korea
Tel: +82 2 660 3114
Fax: +82 2 660 6666
Website: www.kas.co.kr
Services: Ramp Services, Snow Removal, Cabin
Cleaning, Toilet & Water Services.
Tel: +82 32 744 1600
Fax: +82 32 744 1614
Email: jw.kim@swissport.co.kr
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, Checkin Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-back, Water & Toilet Services,
ACU, ASU.
KUWAIT
Kuwait Aviation Services
Kuwait International Airport
P.O. Box: 24417 Safat, Zip Code: 13105
Kuwait
Tel: +965 2434 5555 / +965 2434 6666
Fax: +965 2431 5632 / +965 2471 7636
Email: info@kasco.com.kw
Website: www.kasco.com.kw
Services: Ground Handling, Transportation,
Luggage, Passenger Services, Engineering
Equipment.
National Aviation Services
P.O. Box 301, Farwaniya
81014 Kuwait
Tel: +965 1 842 842
Fax: +965 2 434 9161
Email: info@nascorporate.com
Website: www.nascorporate.com
Services: Ramp Services, Passenger Services,
Cargo Management, Engineering, Travel Solutions,
Meet and Assist, Lounge Management, Aviation
Training Centre, Aviation Security, Airport
Technologies, VIP Terminals & FBO.
LATVIA
Aeropass
1 Tehnikas Str., Riga Airport
LV-1053, Riga
Latvia
Tel: +371 67 207 126
Mobile: +371 26 316 746
Email: handling@aeropass.lv
Website: www.aeropass.lv
Services: Assistance to Obtain Landing Permit,
Flight Supervision, Ground Services at Passenger
Terminal and Ramp, VIP Service, Aviation Fuel
Supply, De/Anti-Icing, Catering Arrangements,
Cargo Handling at Warehouse and Airport Customs
Formalities, Hotel Accommodation and Transfer.
LEBANON
Gulf Pearl Aviation
Triploli International Airport
P.O. Box 774, Tripoli
Tel: +218 22 634491
Fax: +218 634493
Email: info@gulfpearl.net
Website: www.gulfpearl.net
Services: Representation, Administration and
Supervision, Passenger Services, Ramp Services,
Load Control, Communications and Flight
Operations, Support Services.
MEAG (Middle East Airlines Ground Handling)
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P.O.Box 11-3133, Beirut
Lebanon
Tel: +961 1622 555
Fax: +961 1623 701
Email: meag@meag.com.lb / mujaisr@meag.com.lb
Website: www.meag.com.lb
Services: Passenger and Baggage Services, Freight
and Postal Services, Ramp Services, FBO Services,
Special Care Services, Lounges, VIP Services, GSE
Maintenance
LIBYA
Sharooq Handling & Ground Services
P.O. Box 274
Tripoli
Libyan Arab Jamahiriya
Tel: +218 21 340 6966
Fax: +218 21 340 6966
Email: o.mansor@lgsc.ly
Website: www.shorooqhandling.com
Summer/Autumn 2015 Airline Ground Services 53
GROUND SERVICE PROVIDERS
Æ
Ramp Operation: Salem Ben Othman
Services: Representation at Station, Seat
Assignment, Handicapped & Unaccompanied
Minors Assistance, Excess Baggage Collection,
Handling of Delay Incidents. Protection of
Passengers In Hotels, Handling of Crew and
Passengers in case of Technical Problems,
Baggage Handling & Tracing, Lost And Found
Facilities, Load Control, Flight Operations
and Dispatch, Flight Planning, Cleaning of
Aircraft Interior, Irregularity and Emergency
Operations Support, Warehousing and Document
Handling, Aircraft Servicing and Cleaning, Crew
Transportation Assistance & Accommodation and
Fuel Supply, Supply Weather Forecast.
Lithuania
Baltic Ground Services UAB
3PEOJPTLFMJBT-5
Vilnius International Airport
Vilnius, Lithuania
Tel: +370 5 252 55 92
Fax: +370 5 252 50 07
Email: info@bgs.aero
Website: www.bgservices.lt
Services: Ticketing, Check-In, Primary & Secondary
Baggage Tracing, Load Control,
Aircraft Loading and Unloading, Cabin Cleaning,
Exterior Cleaning, Toilet and Water Services,
Aircraft Ground Power.
LUXEMBOURG
Luxair S.A.
LuxairCARGO
LuxairServices
Luxembourg Airport L-2987
Luxembourg
Tel: +352 2456 6060 / 2456 6001 / 2456 4238
Handling Pax Aircraft: +352 2456 5009
Fax: Handling Cargo Aircraft: +352 2456 6102
Handling Pax Aircraft: +352 2456 5021
Email: freight.handling@luxaircargo.lu /
info@luxairservices.lu
Website: www.luxaircargo.lu / www.luxairservices.lu
Services: Full Cargo Handling Services (Ramp,
Warehouse, RFS and Documentation) Full
Passenger Handling Services, Accommodation,
Fuel Supply, Weather Forecast.
MACAO
Passenger Transfer, Boarding Control, VIP/
CIP Meet and Assist, Aircraft Handling, Push
#BDL-PBEJOH0GmPBEJOH'SFTI8BUFS4VQQMZ
Lavatory Servicing, Ground Power Unit, Aircraft
Interior/Exterior Cleaning, Cargo and Mail Pickup/
Delivery, Marshalling, Crew/Passenger Transport,
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Agent, Flight Plan Filing, Flight Dispatch, Fuel
Coordination, Centralised Duty Manager, Crew
Administration.
GlobeGround Malta (GGM)
Malta Interantional Airport
P.O. Box 11, Gudja
Tel: 236 964 20
Fax: 212 50113
Email: admin@globegroundmalta.com
Services: Passenger Services, Aircraft Handling
and Cargo Handling.
MAURITIUS
Malaysia Airline
Support Facilities Building, MAS Campus
Kuala Lumpur International Airport (KLIA)
Sepang 64000, Selangor Darul Ehsan
Malaysia
Tel: +60 3 8777 9513
Fax: +60 3 8777 2738
Email: moses@mas.com.my
Website: www.malaysia-airlines.com
Services: Representation, Administration and
Supervision, Passenger Services, Ramp Services,
Load Control, Communications and Flight
Operations, Cargo and Mail Services, Support
Services, Security, Aircraft Maintenance.
Senai Airport Terminal Services Snd Bhd
Senai International Airport,
81250 Johor Bahru, Johor Darul Ta’zim
Malaysia
Tel: +607 599 4500
Fax: +607 599 6624
Email: info@senaiairport.com
Website: www.senaiairport.com
Services: Passenger Services, Ramp Services,
Supervising Aircraft Loadings, Loading and
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Towing Cargo To & From Warehouse, Pushback
Servicing Activities, Flight Operations and
Aerobridge Operations.
Transmile Aviation Sdn Bhd
Kuala Lumpur, Subang, Malaysia
Cargo Complex, Sultan Abdul Aziz Shah Airport
47200 Subang, Selangor Darul Ehsan
MALAYSIA
Tel: +60 3 7884 9898
Fax: +60 3 7884 9899
Email: info@transmile.com
Website: www.transmile.com
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Services and Passenger Handling.
Astra Aviation
Sir Seewoosagur Ramgoolam International
Airport
Mauritius
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits applied
for, Airport Management and Representation
For Passenger and Cargo Airlines “Astra Visitor
Services” that can include Hotel Booking, Airport
Meet and Greet & Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
Equity Aviation (Indian Ocean) Ltd/Ground2Air
2nd Floor Passenger Terminal Building
SSR International Airport Plaine Magnien
Mauritius
Tel: +230 603 5900
Fax: +230 603 5901
Email: management@ground2air.mu
Website: www.ground2air.mu
Services: Ramp Handling, Cargo Logistics,
Passenger Service, VIP Services, Aircraft Washing,
Sky Wrap, Line Maintenance, Crew Transportation
and Ticket Sales.
MEXICO
Menzies Macau Airport Services Ltd.
Tel: +853 2886 1123
Fax: +853 2886 1135
Email: ivy.yip@menziesaviation.com.mo /
enquiries@menziesaviation.com.mo
Website: www.menziesaviation.com.mo
Services: Aircraft Loading/Unloading Pushback,
Cabin Cleaning, Baggage Handling, Lavatory and
Water Service, GPU, Air Start, Air-Conditioning,
Transfer Baggage Handling, Passenger Bussing,
Freighter Loading and Unloading, Livestock
Charters, Crew Transportation.
MALAWI
Lilongwe Handling Company Ltd
Kamuzu International Airport
PO Box 89, Liliongwe
Malawi
Tel: +265 177 3680
Fax: +265 177 0418
Email: enquiries@airmalawi.com
Website: www.airmalawi.com
Services: Passenger Check-In, Load Control,
Aircraft Complete Turn-Round Handling, Ramp
Handling, Cargo Loading and Off- Loading.
MALDIVES
Aero Charter de Mexico SA de CV
Albatross International Pvt Ltd
Boulevard Aeropuerto No. 81
Col Federal, Mexica 15700
Mexico
81 No Shop
Majeedhee Magu
Male’, Maldives
Postal code: 20160
Tel: +(960) 331 3012
Email: inquiry@albatross.com.mv
Website: www.albatross.com.mv
Services: Over Flight Permits, Obtaining Landing
Permits, Handling Services, Ground Handling,
Supervision, VIP, Ticketing, Escort, Military
Clearance, Refuelling, Security, Flight Plans,
Weather, Ambulance, Hotel Accommodations, Visa
Arrangements, Private Flight Handling, Baggage
Handling, Ground Transportation, Catering,
Aircraft Charters and Flight Dispatching.
Get Into Maldives Travels Pvt Ltd
H. Thuniya Building,
UImPPS#PEVUIBLVSVGBBOV.BHV
Male’, 20066
Maldives
Tel: +960 330 7664
Fax: +960 330 6845
Email: ops@getintomaldives.com
Website: www.getintomaldives.com
Services: Ground Handling, Travel and Maritime.
MALAYSIA
KL Airport Services Sdn Bhd
MALTA
Jalan KLIA S6,
Southern Support Zone,
KL International Airport,
64000 Selangor
Malaysia
Globe Aviation (GA)
Tel: +6 03 8778 8000
Fax: +6 03 8778 8007
Email: kamweng.woo@klas.com.my
Website: www.klas.com.my
Stations: Kuala Lumpur (KUL), Penang (PEN), Kota
Kinabalu (BKI), Kuching (KCH), Langkawi (LGK)
Services: Passenger and Baggage Check-In,
Flight Editing, Special Passenger, Ticketing, Seat
Control. Baggage Tracing And Management,
54 Airline Ground Services Summer/Autumn 2015
Malta International Airport
Luqa, LQA 3000
Malta, Europe
Tel: +356 7943 1455 / +356 2369 6421
Fax: +356 2369 6422
Email: ops@ga-malta.com
Website: www.ga-malta.com
Services: Flight Operations, Aircraft Fuelling,
Hotel Accommodation, Visa Procurement, Flight
Catering, VIP Service, Flight Planning, Weather/
MET, Cargo Handling and Ancillary Services.
Tel: +52 554 777 7700
Fax: +52 554 777 3341
Email: dsalinas@aerocharter.com.mx
Website: www.aerocharter.com.mx
Services: Aircraft Pushback, Aircraft Steps,
Airport Representation, Airport Terminal Facilities,
Baggage Handling, Boarding, Cabin Cleaning,
Charter Flight Handling, Check-In, Crew Transport,
Flight Dispatch, Flight Planning, Ground Power
Supply, Landing Permits, Line Maintenance, Load
Control/Weight, Over-Flight Rights, Passenger
Assistance Unit, Passenger Bussing, Passenger
Handling and Passenger Services.
Avion Representaciones y Servicios (ARS)
Boulevard Francisco Medina Ascencio 4172
Altos 2-5, Puerto Vallarta
Jalisco
Mexico
Tel: +52 322 0167
Fax: +52 322 221 0158
Email: cornelia@arsmex.com
Website: www.arsmex.com
Services: Passenger Handling Services, PAX
Handling, VIP Handling, Ramp Handling, Load
Control and Representation.
AEROMEXICO - Aerovias de Mexico
Reforma 445 / COL.
CUAUHTEMOC
Mexico 6500
Mexico D.F.
Mexico
Tel: +52 5 762 96 77
Fax: +52 5 133 5057
Email: mbaca@aeromexico.com.mx
Services: Representation, Administration and
Supervision, Passenger Services, Ramp Services,
Load Control, Communications and Flight
Operations, Support Services.
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Groundforce
International Airport of Cancun
Carr. Cancún-Chetumalkm.-22,
C.P.77565.
CANCÚN
Tel: +52 998 886 1133/35
Email: rchavira@ghm.com.mx
Website: www.groundforce.aero
Services: Passenger, Ramp, Loading/Unloading,
Taxing of Luggage, Security Procedures, GPU,
Towing and Pushing Back Of Aircraft, Load Control
and Communication, Security, Cleaning and Ramp
Equipment.
Morocco
Tel: +212 52 882 1936
Fax: +212 52 882 1939
Email: hq@asemorocco.aero
Website: www.asemorocco.aero
Services: Aircraft Steps, Airport Representation,
Baggage Handling, Boarding, Cabin Cleaning,
Charter Flight Handling, Check-In, Crew Transport,
%PDVNFOUBUJPO7FSJlDBUJPO(SPVOE1PXFS4VQQMZ
In-Flight Catering, Landing Permits, Load Control/
Weight Balance, Loading/Unloading, Over-Flight
Rights, Passenger Assistance Unit, Passenger
Bussing, Passenger Handling, Passenger Handling,
Ramp Services, Refuelling and Representation.
Royal Air Maroc
Menzies Aviation Mexico
Mexico City, 15510
Mexico
Tel: +52 55 5785 2684
Fax: +52 5785 2772
Mobile: +521 554 354 9940
Email: juancarlos.maldonado@menziesaviation.
com
Website: www.menziesaviation.com
Services: Ground Handling and Cargo Handling.
Casablanca Airport, Morocco
Aeroport de Casa-anfa
Casablanca, Morocco
Tel: +212 22 53 9015
Fax: +212 2 53 9301
Email: datbihi@royalairmaroc.com
Website: www.royalairmaroc.com
Services: Passenger, Cargo, Ramp and Corporate/
FBO Flight Support Services.
MOZAMBIQUE
SEAT - Servicios de Apoyo en Tierra
Boulevard Puerto Aereo 354
Col Moctezuma, C.P. 15500
Mexico D.F. 15500
Mexico
Tel: +52 (55) 50620 300
Fax: +52 (55) 5063 6209
Email: citd@seat.com.mx / infoseat@seat.com.mx
Website: www.seat.com.mx
Services: Passenger, Ramp, Flight Dispatch,
Security, Aircraft Maintenance, Load Control,
Security, Ground Support Equipment Maintenance,
Executive Aviation.
Swissport de Mexico SA de CV
Aeropuerto Internacional de Cancun
Carretera Cancun - Chetumal
KM 22 Lotes 06 Y 07
Zona Federal, CP 77565
Tel: +52 99 8886 0764/65/66
Fax: +52 99 8886 0767
Mobile: +52 99 8845 2875
Email: jose.canales@swissport.com
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, CheckIn Services, Dedicated Passenger Services, Gate
and Departure Services, Lost & Found Services,
Special Passenger & VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-Back, Water & Toilet Services,
ACU, ASU.
MOLDOVA
Aeroport Handling SA
Dacia 80/3, Chisianu
Republic of Moldova
MD-2026
Tel: +373 (22) 525 999
Fax: +373 (22) 525 114
&NBJMPGlDF!IBOEMJOHNEPQT!IBOEMJOHNE
Website: www.handling.md
Services: Ground Handling Services, Passenger
Check-In, Security Checks and Load Control.
Moldavian Airlines Ground Handling Department
Chisinau Airport, MD-2026 1st Floor
Hotel Airport, Chisinau
Moldova
Tel: +373 2 252 9356
Fax: +373 2 252 5064
Email: handling@mdv.md
Website: www.mdv.md
Services: Baggage Handling, Cabin Cleaning,
Check-In, Crew Transport, De-Icing, Exterior
Aircraft Washing, Load Control/Weight Balance,
Loading/Unloading, Passenger Assistance Unit,
Passenger Handling, Ramp Services, Refuelling,
Representation, Toilet and Water Services.
MOROCCO
Airline Supervisors Experts Member of ASE Group
Angie Avenue Hassan II et Rue Oujda
Imm Aicha 1er Etage
Agadir 80020
www.ags-airlinegroundservices.com
Astra Aviation
Maputo International Airport
Mozambique
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits applied
for, Airport Management and Representation
For Passenger and Cargo Airlines “Astra Visitor
Services” that can include Hotel Booking, Airport
Meet and Greet & Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
NETHERLANDS
Aviapartner Handling – The Netherlands
Pelikaanweg 1
NL-1118 DT Schiphol
The Netherlands
Tel: +31 20 603 2222
Email: erik.de.goeji@aviapartner.aero
Website: www.aviapartner.aero
Stations: Amsterdam (AMS), Rotterdam (RTM)
Services: Passenger Services, Reservation &
Ticketing, Check-In Services and Departure Control
Systems, Arrival and Departure Services, Boarding
Assistance, Special Assistance, Baggage Services,
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Unloading, Pushback And Towing, De-Icing, Freight
and Baggage Transfer, Ground Power, Air-Start,
Loading of Catering, Headset, Marshalling, Toilet
& Water, Passenger Ground Transportation, Crew
5SBOTQPSU$SFX#SJFlOH-PBEBOE-PBE4IFFU
Ground to Air Communication & Flight Supervision.
KLM Jet Centre
PO Box 7700/SPLWH
1117 ZL Schiphol
The Netherlands
Tel: +31 (20) 649 3299
Fax: +31 (20) 648 8180
Email: info@jetcentre.nl
Website: www.jetcentre.nl
Services: Crew & Passenger Transportation, Handling
of Customs, Full Weather Brief, Fuel Company, VIP
Caterer Liaison, Flight Plan Assistance, Airway Slots,
VIP Services, Transportations, Toilet Services and
Ground Power Unit.
Maastricht Handling Services
P.O.Box 303
6199 ZN Maastricht
Tel: +31 43 358 9721 / +31 43 3589 720
Fax: +31 43 358 9933
Email: cargo@mhs.nl
Website: www.mhs.nl
Services: Cargo Handling, Ramp Handling, Truck
Handling and Passenger Handling.
Menzies Aviation (Netherlands)
Postbus 75625
Schiphol Airport,
Amsterdam,
1118 ZR,
Netherlands
Tel: +31 20 4057 502
Fax: +31 20 405 7828
Mobile: +31 62157 8117
Email: dave.beekman@menziesworld.nl
Website: www.menziesaviation.com
Services: Ticketing, Check-In, VIP Lounges, Load
Control, Aircraft Loading and Unloading, Cabin
Cleaning, Toilet and Water Services, Aircraft
Ground Power and Start-Up, De-Icing, Pushback &
Towing, Customer Complaints, Independent Call
Centres, Airside and Landside Bussing, Secondary
Tracing and LZ Storage & Management.
Servisair/Swissport Netherland
Havenmeesterweg 21
1118 CB
Schiphol Airport
Netherlands
1118 CB
Tel: +31 20 7952 400
Fax: +31 20 316 3733
Email: menno.biersma@swissport.com
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, Checkin Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-back, Water & Toilet Services,
ACU, ASU
WFS Holland
Freight Station n9
Anchoragelaan 38
Amsterdam Airport
1118 LD
Schiphol South east
Tel: +31 20 655 4243
Email: ron.vanderwal@wfsholland.com
NEW ZEALAND
Air Menzies International
23 Tom Pearce Drive
Auckland Airport
Auckland
New Zealand
Tel: +64 9 256 4242
Fax: +64 9 275 3179
Email: lennox.sam@airmenzies.com
Website: www.airmenzies.com
Services: Aircraft Pushback and Towing, Cabin
Cleaning, Check-In, De-Icing, Ground Power Supply,
Load Control-Weight Balance, Loading/Unloading,
Passenger Bussing, Ticketing, Toilet and Water
Services.
Sky Care International Limited
Sky Care Corporate Terminal,
Walsh Bros Place,
PO Box 73-151,
Auckland International Airport,
2150, NZ
New Zealand
Tel: +64 9 256 1215
Fax: +64 9 256 2101
Email: info@skycare.co.nz
Website: www.skycare.co.nz
Airport Locations: Auckland, Wellington,
Queenstown
Services: Airline Ground Handling, FBO, Corporate
Ground Handling, Catering, Fuel, Transport, Over
Flight & Landing Permits.
NIGERIA
3Q Aviation Ltd
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warehouse, Cargo village,
Murtala Muhammed Int’l Airport,
Lagos, Nigeria
Summer/Autumn 2015 Airline Ground Services 55
GROUND SERVICE PROVIDERS
Æ
Website: www.skywatchaviation.com
Services: Quick Global Permit, Computerised
Flight Plan, Air Ambulance Services/Rescue,
Air Charters, Air Cargo and Logistics, Ground
Handling, Aviation Fuel, Oil and Gas Services.
Astra Aviation
Tel: +23 417 646 298
Email: info@sahcol.com
Website: www.sahcol.com
Airport Locations: Sokoto International Airport,
Mallam Aminu Kano International Airport, Kaduna
International Airport, Ilorin International Airport,
Nnamdi Azikwe International Airport (Abuja),
Jos International Airport, Murtala Muhammed
International Airport (Ikeja, Lagos), Enugu
International Airport, Benin City Airport, Yola
International Airport, Margaret Ekpo International
Airport (Calabar), Sam Mbakwe International
Airport, Port Harcourt International Airport.
Services: Ramp Handling, GPU, Aircraft Pushback,
Unit Load Device Control, Cabin Cleaning, Crew
Transport, Water/Toilet Services, Air Starter
Unit, Air Conditioning Unit, Baggage/Cargo
Scanning, Passenger Handling, Cargo Handling
& Warehousing, VIP Lounge Services, Christian
Pilgrimage Handling, Hajj Handling, Baggage
Services, Aviation Security Services.
Tel: +234 0 737 5067 / +234 0 8032 718998 /
+234 0 8033 098722
Email: 3qaviation@gmail.com
Website: www.3qaviation.net
Services: Charter Flight Handling, Landing Permits,
Cargo and Mail Handling and Passenger Handling.
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits Applied
for, Airport Management & Representation for
Passenger and Cargo Airlines “Astra Visitor
Services” Including Hotel Booking, Airport
Meet & Greet and Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
Bluewave Global Express
Bluewave Global Express Limited
15 Osolo Way Ajao Estate Building 1,
1st Floor Opposite UBA Bank
Tel: +234 1 844 6025
Fax: +234 1 270 5776
Mobile: +234 8036 225774
Email: ops@bluewaveglobalexpress.com
Website: www.bluewaveglobalexpress.com
Services: Ramp Supervision, Ground Handling
Equipment, Aircraft Internal, GPU, Air Starter Unit,
Lavatory Services, Water Services, Cargo Handling,
Baggage Handling, Passenger Handling, Customs
and Immigration, Passengers Check-In Counter.
Lamex Maritime Services ltd
35 Agbelekale
2341 Mafoluku, Oshodi, Lagos
Nigeria
Tel: +234 08 02904 9568
Fax: +234 01 621 1274
Services: Freight Forwarding
LTT Cargo and Aviation Services
ROYAL EXCHANGE PLAZA,
342-344 CHARITY BUS STOP, OSHODI P.O.BOX 12355 IKEJA LAGOS, NIGERIA
Tel: +234 1 891 9674
Fax: +234 1 496 1804
Email: lttcommercial@yahoo.com / info@
lttaviation.com
Website: www.lttaviation.com
Services: Passenger, Ramp, Customer and
Flight Information Services, Charter Flights,
Ocean Freight, Airport Concierge, Aircraft
Refuelling, Ground Handling, Over Flights and
Landing Permission, Airlines Representation and
Consultancy.
Nigerian Aviation Handling Company Plc
Nahco Aviance House
Murtala Muhammed International Airport
P.M.B 013, Ikeja, Lagos
Tel: +234 1 7404776-80
Email: info@nahcoaviance.com
Website: www.nahcoaviance.com
Services: Aircraft Handling, Cargo Handling, Crew
Transportation, Fuelling Services, Passenger
)BOEMJOH1BTTFOHFS1SPlMJOH"WJBUJPO5SBJOJOH
#BHHBHF"JS5SBGlD"JSDSBGU$MFBOJOH-JBJTJOH
with Customers and Cargo Operations.
Skyway Aviation Handling Company Ltd. (SAHCOL)
3rd Floor
Murtala Muhammed International Airport
PMB 21768, Ikeja
Lagos state
Nigeria
NORWAY
Aviator Norway
Erteløkka 1, 1384 Asker
Norway
Email: excellence@aviator.eu
Website: www.aviator.eu
Airport Locations: AES, BDU, MOL, OSL, BGO, SVG,
TOS, KRS, RYG, TRF, HAU, TRD, BOO
Services: Representation & Admin, PRM Services,
Ramp Services, PAX Services, VIP, Cargo & Mail,
Security, De-icing, Load Control, Comms & Ops and
Support Services
Spirit Air Cargo Handling
Denmark A/S
Postbox 152
DK-2770 Kastrup
Email: info@spiritaircargohandling.com
Website: www.spiritaircargohandling.com
Airport Locations: Denmark, Norway, Sweden
Services: Bonded Warehousing, Cargo and Mail
Handling, Full Freighter Ramp Handling, Full
Export & Import Document Handling Including
AWB Check & Data Capture, ULD Control and
Management, Trucking, Cargo Screening, Back
0GlDF4VQQPSU1MBOOJOH%JTQPTJUJPO$VTUPNT
Clearance, Ready For Carriage Service, Break Bulk
and Distribution Facilities, Combi Aircraft Varying
From F100 U/I B747.
OMAN
Oman Aviation Services
Oman Aviation Services Co. Oman Air
Bldg. No. 1713, Way 2720 Block no. 157
cbd area P.O. Box 3823, pc 112 ruwi
muscat, oman
Tel: 968 2453 1111 / 968 241 5 3300
Fax: +968 24 521 073
Email: webbooking@omanair.com
Website: www.omanair.com
Services: Passenger Services, Check-In, Load
Control, Flight Operations, Automated Baggage
Tracking, Special Passenger Handling, Passenger
Interline Transfer Service and Ramp Services.
Oman Air Ground Operations
Website: www.omanair.com
Nigerian Aviation Handling Company Plc
PMB 013, Murtala Muhammad
Airport, Ikeja, Lagos
Nigeria
Tel: +234 1 7306875 / 7404776-80
Email: info@nahcoaviance.com
Website: www.nahcoaviance.com
Services: Aircraft, Passenger and Cargo Handling
Skywatch Aviation Ltd
19, Eniola Adesanya Street,
Off Murtala Mohammed International Airport
Road, Mafoluku - Oshodi.
Tel: +234 1 774 6732
Fax: +234 1 295 5359
Email: askops@skywatchaviation.com
56 Airline Ground Services Summer/Autumn 2015
Services: Speedy Check-in, Automated Baggage
Tracing System, Load Control, Flight Operation
Services, Special Passenger Handling, Passenger
Interline Transfer Services, Ramp Services.
PAKISTAN
AIRBIZ Aviation Services Worldwide
3038, Level 3, JIAP
Karachi, Pakistan
Tel: +9221 9907 1364
Fax: +9221 3468 0044
Email: ops@air-biz.com
Website: www.air-biz.com
Services: Ground Handling, Fuel Management,
0WFSmZJOHBOE-BOEJOH1FSNJU'MJHIU$BUFSJOH
Cargo and Flight Charter.
Avicon
103-105 Amber Pride
13A, Block 6, P.E.C.H.S.
Karachi
75400
Pakistan
Tel: +92-21-3453 1623/3454 5331/3453 9830
Fax: +92-21-3453 2371 / 3453 1613
Email: info@aviconaviation.com
Website: www.aviconaviation.com
Services: Charters, Fuel, Permits, Handling,
-FBTJOH$BUFSJOH'MJHIU1MBOOJOH#SJFlOHT
Accommodation, Financial, Regulatory, Safety and
Security.
Gerry’s Dnata
1 & 2 Lotia Building Abdullah Haroon Road.
Karachi, Pakistan 75520
Tel: +92 21 3568 5017
Fax: +92 21 3568 7807
Email: info@gerrys.com.pk / marketing@gerrys.
com.pk
Website: www.gerrys.com.pk
Services: Passenger Handling, Load Control, Cold
Storage, Flight Operation, Computerized CheckIn & Boarding, Lost and Found, Baggage Tracing,
Cargo Import & Export, Warehousing, Ramp
Operations, Ground Handling Equipment, Technical
Workshops, Catering.
Pakistan International Airlines
Customer Relation Section,
Motor Transport Building,
1*")FBE0GlDF,BSBDIJ
Tel: +92 21 9904 0000
Fax: +92 21 3457 2225 / 3457 0419
Email: khifrpk@piac.aero / info@piac.aero
Website: www.piac.com.pk
Services: Passenger Handling, Ramp Handling,
Cargo Handling, Flight Operations, Catering
Services, Technical Handling, Executives Jets
Handling, Line Maintenance, Charters Handling.
Shaheen Airport Services
)FBE0GlDF
SAPS Complex,
Malir Avenue
Jinnah International Airport,
Karachi, 75200
Pakistan
Tel: +92 21 263 3556
Fax: +92 21 3468 0115
Email: hosaps@saps.com.pk
Website: www.saps.com.pk
Stations: Islamabad, Karachi, Lahore, Peshawar,
Quetta
Services: Aircraft, Passenger, Baggage, Cargo
& Mail, Cabin, Maintenance, Ramp Handling,
Catering, Security, Flight Services.
PARAGUAY
Consorcio Aviation dba Consorcio Holding
Juan de Salazas No.795 Esquina Washington
First Floor, Itasa Tower, Asuncion
Paraguay
Tel: +595 2 121 5215
Fax: +595 2 164 5462
Email: contact@consorcioaviation.com
Website: www.consorcioaviation.com
Services: Cargo and Mail Handling, Cargo
Transportation, Customs Clearance, Air Taxi Services,
Aircraft, Brokerage, Catering, Conference Rooms,
Corporate/Executive Flight Service, Crew Showers,
Customs Service, Domestic Flight Handling, Executive
VIP Terminals, Flight Planning, General Aviation
Services, Hotel Accommodations, Immigration Service,
International Flight Handling, Passenger and Crew
Transportation, Refuelling & VIP Services.
PERU
Servisair/Swissport Peru
"W(FOFSBM$ªSEPWB.JSBmPSFT
Lima - Perú.
Tel: +511 517 2409
Fax: +511 998 162 520
Email: cesar.lucano@swissport.com
Website: www.swissport.com
Services: Aircraft Loading/Unloading, Baggage
Sorting, GPU, Pushback and Towing, Water & Toilet
Services, Aircraft Servicing and Cleaning.
Swissport GBH Peru S.A
Calle 5, No. 170
Callao, Peru
Tel: +51 1 213 1800
Fax: +51 1 517 3119
Email: contact@swissport.pe
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Website: www.swissprt.com
Services: FBO, Ground Handling, Arrival & Transfer,
Baggage, Check-In, Passenger Services, Gate &
Departure, Lost and Found, Special Passenger, VIP
Services, Loading and Unloading, Baggage Sorting,
GPU, Servicing and Cleaning & Line Maintenance.
Vision Air and Sea Services Inc (VASS)
Talma Airport Services
Tel: +63 47 252 7571
Fax: +63 47 252 7573
Email: karim.israel@pldtsubictel.com
Website: www.tdgworld.com
Services: Ground Handling and Airport Support
Services.
Lima Cargo City
Av. Elmer Faucette 2879
Piso 4 Callao
Tel: +511 513 8900
Fax: +513 8928
Email: fboservices@talma.com.pe
Website: www.talma.com.pe
Services: Aircraft Parking, Loading/Unloading,
Technological Solutions, Cabin Cleaning, Toilet &
Water Services, Ground Power, Towing, Aircraft
Service, Fuelling Arrangements.
PHILIPPINES
A Miller Flight Services
10#PY%PNFTUJD"JSQPSU1PTU0GlDF
Metro Manila
Philippines
Tel: +1 866 248 9397 / +63 2 825 4912
Fax: +63 2 825 9671
&NBJMTBMFT!PWFSmJHIUQFSNJUTDPN
8FCTJUFXXXPWFSmJHIUQFSNJUTDPN
Services: Over Flight and Landing Permits, Ground
Handling Services.
Ages Aviation Centre Inc
Ages Hangar, Balagbag Ramp
Ninoy Aquino International Airport (NAIA)
Pasay, 1300 Metro Manila
Philippines
Tel: +63 2 925 1977 / +632 925 2877
Fax: +632 224 4191
Email: ops@agesaviation.com
Website: www.agesaviation.com
Services: Ground Handling, Ground Handling
Equipment, Catering Services, Trip Permits and
Landing/Parking Slots, Customs, Immigration and
Quarantine Coordination, Flight Plan & Weather
Information, Preparing Crew and Passenger
Manifest, Maintaining Communication with Flight,
Flight Tracking, Refuelling, Crew Transportation,
Crew and Passenger Transit Lounge, Aircraft
Interior & Exterior Cleaning.
MacroAsia Airport Services Corporation
MACROASIA AIRPORT SERVICES CORPORATION
Room 450, 4th Floor, International Passenger
Terminal, Ninoy Aquino International Airport
Pasay City 1300 Philippines
Tel: +632 879 5886
Fax: +632 879 5882
Email: info@mascorp.ph
Website: www.mascorp.ph
Services: Ramp Services; Marshalling/Follow
Me, Load Control, Communications and Flight
Operations, Baggage & Cargo Handling, Moving of
Aircraft, Baggage, Cargo Loading/Unloading, ULD
Management, Lavatory Service, Water Service,
GPU, ACU, Air Stairs, Cabin Cleaning.
MIASCOR Ground Handling Corp
.JBTDPS&YFDVUJWF0GlDF
Terminal 1, Ninoy Aquino International Airport
Pasay City
Philippines
Tel: +632 851 8464 / +632 879 5189
Mobile: +63 917 872 0055
Email: mcarambulo@miascor.com
Website: www.miascor.com
Services: Export Cargo Documentation & Handling,
Import Cargo Documentation & Handling, Check-In,
Assistance Thru CIQ, Boarding Control, Baggage
Services, Lounge Services, Fuel & Oil, Routine
Line Maintenance, Non-Routine Line Maintenance,
Aircraft Release, Turnaround/Overnight Checks,
A & B Checks, GPU, Air Steps, Forklifts, Baggage
Conveyer Belts, Pushback And Towing.
Philippine Airport Ground Support Solution Inc
SEmPPS1"*31"(4$FOUFS
Ninoy Aquino International Airport,
Pasay City
Tel: +63 2 854 5730
Fax: +63 2 854 5731
Email: marketing@pagss.com
Website: www.pagss.com
Services: Aircraft Loading & Unloading, Ground
Support Equipment, GPU, ACU, ASU, Aircraft Towing
& Push Back, Water & Lavatory, Line Maintenance,
Fuelling, Aircraft Cabin & Exterior Cleaning.
www.ags-airlinegroundservices.com
147 Building 8015, Subic Bay International
Airport
Subic Bay Freeport Zone 2222
Zambales
Philippines
POLAND
GDN Airport Services Sp.zo.o
Ul. Slowackiego 206,
80-298 Gdansk
Poland
Tel: +48 583 412 817
Fax: +48 583 412 335
&NBJMPGlDF!HEOBTQM
Website: www.gdnas.pl
Services: Passenger, Ramp, Operations, Tickets,
Baggage Tracing, Executive Aviation.
KRK Airport Services Ltd
Zwirki and Wigura 1
00-906 Warsaw
Tel: +48 22 650 43 81
Fax: +48 22 650 30 36
&NBJMPGlDF!XFMDPNFBTQM
Website: www.lhc.pl
Services: Passenger Service, PRM Service, VIP
Service, Complaints Lounge, Service-Board,
Operation of Aircraft, Airport Information and
Cargo Handling.
LS Airport Services S.A
6M8JSBPXB
02-158 Warsaw
Tel: +48 22 206 95 00
Fax: +48 22 206 95 01
Email: eaops@lsas.aero / vera@lsas.aero
Website: www.lsas.pl
Services: Passenger Service, Operation of Aircraft,
Service Cargo and General Aviation.
POZ Airport Services Sp. z o.o.
ul. Bukowska 285
1P[OB
Poland
Tel: +48 71 358 1382/1188
Fax: +48 71 373 7820
Email: rampa@wrolot.com.pl
Website: www.wrolot.com.pl
Services: Passenger Services, Ramp Services,
Baggage Handling, Interior Cleaning, Cooling/
Heating, Load Control, Loading/Unloading, Moving
of Aircraft, Ramp to Flight-Deck Communication,
Sealing of Aircraft, Starting ASU And GPU,
Transfer Service, Water and Waste Service, the
Operations and General Aviation.
PORTUGAL
Groundforce
Serviços Portugueses de Handling, SA
Aeroporto de Lisboa, Edif. 25, 6º
1704-801 Lisboa | Portugal
Tel: +351 21 841 5000
Fax: +351 21 841 6241
Email: welcome@groundforce.pt
Website: www.groundforce.pt
Services: Passenger Service, Service Board,
Cargo Service, Maintenance of Equipment, Assists
Custom, Lounges, Training, Load Control, Cleaning
Aircraft, Transport in the Earth, Representation
Airport, Flight Operations and Admin, Airport
Security, Facilities Management, Baggage Delivery,
Consulting and Technical Assistance.
OMNI Handling
Aerodromo Municipal de Cascais
Hangar 1, Tires, 2785-632 Sao Domingos de Rana
Portugal
Tel: +351 21 445 86 00
Fax: +351 21 445 86 70
Email: commercial@omnihandling.com
Website: www.omnihandling.com
Services: Airport Slot Coordination, Airport
Authority Clearances, ASU, GPU, Trash and Toilet
Services, H24 on Request, Domestic/International
Handling, Aircraft Cleaning, Portable Water,
Maintenance Services, Ground Power Services,
Baggage Loader, Baggage Carts, Nitrogen/Oxygen,
Air Conditioning Unit.
Portway, handling de portugal, s.a.
3VB$&EJG¥DJPQJTP
Aeroporto de Lisboa, 1700-008 Lisboa
Portugal
Tel: +48 61 8480 284
Fax: +48 61 8492 345
&NBJMPGlDF!QP[BTQM
Website: www.pozas.pl
Services: Passenger, Luggage, Aircraft Apron
Handling, Cabin Service,
Transport for Crew Members, Cargo.
Tel: +351 218 445 000
Fax: +351 218 445 100
Email: info@portway.pt
Website: www.portway.pt
Services: Full Handling Services; Training; CIP
Lounges, Passenger and Crew Transportation,
Aircraft Loading and Unloading, Ramp to Flight
Deck Communications, Aircraft Pushback and
Towing, Cabin Cleaning, Lavatory & Water
Servicing, Aircraft Engine Starting.
Swissport Poland
Safeport Executive
ul.Zwirki i Wigury 1
02-143 Warsaw
Poland
Tel: +48 22 650 4527
Fax: +48 22 650 3599
Mobile: +48 609 601 952
Email: witold.michalowski@swissport.com
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Station
Representation and Supervision, Cargo
3FTFSWBUJPO5PXO0GlDF5JDLFUJOH5SBWFM
Insurance.
WELCOME Airport Services Sp. z o.o.
Zwirki Wigury Street
00-906 Warsaw
Poland
Tel: +48 22 650 43 81
Fax: +48 22 650 30 36
&NBJMPGlDF!XFMDPNFBTQM
Website: www.welcome-as.pl/en
Airport Locations: Warsaw (WAW), Krakow (KRK),
Rzeszow (RZE)PORT
Services: Passenger Check-In, Baggage Handling
Aircraft Pushing and Towing, Cabin Cleaning, DeIcing, Ground Power Supply, Loading/Unloading,
Lounge Services, Passenger Assistance Unit,
Special Passenger Care, Unaccompanied Minor
Care, Baggage Tracing, Passenger and Crew
Transport to and from the Aircraft, Airport
Information Services.
WRO-LOT Airline Services Ltd
830-056TãVHJ-PUOJTLPXF-5%
4LBSZTLJFHP4USFFU
8SPDãBX
Poland
Lisbon International Airport, Building C1, Hangar 7
1749-035 Lisbon - PORTUGAL
Tel: +351 21 0040400
Fax: +351 21 0040401
Customer Service Mobile: +351 91 809 0036
Manager on Duty Mobile: +351 91 809 0035
Email: lisbon@safeport.aero
Website: www.safeport.aero
Services: Domestic and International Handling,
Fast Turnaround, Technical Or Fuel Stops, Weather,
Passenger and Crew Assistance, Air Ambulance,
Lounge and Meeting Room, Security Services,
Baggage Services, Aircraft Cleaning, Maintenance
and Engineering, Catering Arrangements, Hotel
Reservations, Crew Transportation.
Servisair/Swissport Portugal
Aeroporto de Lisboa
&EJlDJP1SJODJQBM#BMDBP
Aeroport de Lisboa, 1700 - 007 Lisboa
Tel: +351 939 495 363
Fax: +351 218 488 091
Email: enrique.fernandez@swissport.com
Website: www.swissport.com
Services: Airport Ticketing Sales, Arrival and
Transfer Services, Special Passenger, VIP Services,
Station Representation and Supervision and
Executive Aviation.
QATAR
Qatar Aviation Services
Doha International Airport
P.O. Box 383
Doha - Qatar
Tel: +974 4462 1745
Fax: +974 4462 1485
Email: generalaviation@qataraviation.com
Summer/Autumn 2015 Airline Ground Services 57
GROUND SERVICE PROVIDERS
Æ
Website: www.qataraviation.com
Services: Baggage Handling, Cabin Cleaning,
Load Control/Weight Balance, Lounge
Services, Passenger Handling, Ramp Services,
Representation and Ticketing.
RWANDA
Ras Al Khaimah
Ras Al Khaimah International Airport
P.O. Box 501, Dig Daga Road
Ras Al Khamiah
United Arab Emirates
Tel: +971 7 207 5200
Fax: +971 7 244 8199
Email: belinda.suares@rakairport.com
Website: www.rakairport.com
Services: Passenger Services, Ramp Services, Load
Control, Communications and Flight Operations,
Cargo and Mail Services. Support Services,
Security.
REPUBLIC OF MOLDOVA
Aeroport Handling SA
Chisinau, Bd. Dacia 80/3
Republic of Moldova
Tel: +373 22 525 999
Fax: +373 22 525 114
&NBJMPGlDF!IBOEMJOHNE
Website: www.handling.md
Services: Offering a Complete Range Of Ground
Handling and Passenger Services, from Terminal
Check-In to Aircraft Services.
ROMANIA
Menzies Aviation Romania
Henri Coanda International Airport,
Bucurestilor 224E,
Otopeni, Ilfov
Romania
Tel: +40 21 201 3322
Fax: +40 21 201 4806
Email: cristian.paris@menziesaviation.com
Website: www.menziesaviation.com
Services: Ticketing, Check-In, VIP Lounges, Load
Control, Aircraft Loading and Unloading, Cabin
Cleaning, Toilet and Water Services, Aircraft
Ground Power and Start-Up, De-Icing, Pushback
& Towing, Customer Complaints Handling,
Independent Call Centres, Airside and Landside
Bussing, Secondary Tracing, LZ Storage and
Management.
Astra Aviation
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits Applied
for, Airport Management and Representation
for Passenger and Cargo Airlines “Astra Visitor
Services” That Can Include Hotel Booking,
Airport Meet and Greet and Private Transport
Services, Personal Protection Services, Local
Tours, Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security and
Handling Products & Equipment, Aviation Security
Services, Cargo and Passenger GSA Services,
Industrial Safety Wear.
SAINT VINCENT AND THE GRENADINES
Vincy Aviation Services dba Caribbean Aviation
Management Inc
Arnos Vale, Suite Box K694
VC0120
Saint Vincent and the Grenadines
Tel: +784 456 5600
Fax: +784 456 5300
Email: cam@vincyaviation.com
Website: www.vincyaviation.com
Services: Airport Lounges, Baggage Handling,
Boarding, Charter Flight Handling, Check-In, Flight
Dispatch, Flight Planning, Ground Power Supply,
Lounge Services, Passenger Assistance Unit,
Passenger Handling, Ramp Services, Refuelling,
Representation, Security, Ticketing and Toilet &
Water Services.
SAUDI ARABIA
Attaar Travel Co
PO Box 31807
King Abdul Aziz Street, Al Agrabia
Al Khobar 31952
Tel: +966 0 3 867 7476
Fax: +966 0 3 867 8236
Email: info@attartravel.com
Website: www.attar-travel.com
Services: Ground Handling, Passenger, Ramp.
Romanian Airport Services
National Handling Services
Baneasa Bucharest International Airport
Bucharest 1
ROMANIA
24 North Jeddah
Prince Sultan Street
P.O. Box 11738
Jeddah 21463
Saudi Arabia
Tel: +40 21 232 05 51 / +40 21 230 72 51
Fax: +40 31 805 64 82 / +40 31 816 53 24
Email: ras@baneasa.biz / ras@handling.ro
Website: www.baneasa.biz
Services: Obtaining Permission for over Flight and
Landing and Representation To RCAA, Airport /
Ramp Services, FBO Handling, Loading/Unloading,
Aircraft Cleaning, Toilet and Water, Anti/De-Icing,
GPU, ASU Services.
Tel: +966 2 420 2829
Fax: +966 2 693 9496
Website: www.nhs.com.sa
Services: Aircraft Steps, Cabin Cleaning, Ground
Power Supply, GSE Maintenance, Load Control/
Weight Balance, Loading/Unloading, Passenger
Bussing, Passenger Handling, Refuelling and Toilet
& Water Services.
RUSSIA
Traverse Avia Service Ltd
Vnukovo Terminal
119027, Russia, Moscow,
2 Reysovaya Street,
2-1, PGK
119027, Russia,
Moscow
Tel: +7 495 436 83 49
Email: vnk-terminal@mail.ru
SGS Aviation Services
Prince Sultan st. Al Hanaki building.
P. O. Box 48154,
Jeddah 21572
Saudi Arabia
Tel: +966 2 690 9999
Fax: +966 2 690 9866
Email: ajannah@sgsaviation.com.sa
Website: www.sgsaviation.com.sa
CEO: Qaid Al-Otaibi
Email: qalotaibi@sgsaviation.com.sa
4FSWJDFT1BTTFOHFS3BNQ0QFSBUJPOT5SBGlD
Control, Baggage, Cabin Appearance, Cargo.
SENEGAL
Aviation Handling Services (SA)
PO Box 29733
Dakar Airport Leopold Sedar Senghor
Dakar
Tel: +221 (0) 33 869 31 52
58 Airline Ground Services Summer/Autumn 2015
SERBIA
SU-PORT Ltd
Nikola Tesla International Airport
P.O. Box 8
11180 Belgrade
Serbia
Tel: +381 11 214 6684
Fax: +381 11 311 3872
Email: su-port@jat.com
Website: www.su-port.com
Services: Cabin Cleaning, Charter Flight Handling,
%PDVNFOUBUJPO7FSJlDBUJPO-PBEJOH6OMPBEJOH
Passenger Services, Ramp Services and Ticketing.
SEYCHELLES
Air Seychelles
)FBE0GlDF
International Airport
Pte.Larue
P.O. Box 386
Mahe
Seychelles
Tel: +248 4 391 000
Email: webinfo@airseychelles.com
Website: www.airseychelles.com
Services: Cargo Services, Documentation, VIP
Services.
SHARJAH
Miracle Flight Support
Executive Suite
Sharjah Airport International Free Zone
Po.Box 122962, Sharjah
Tel: +971 6 5575180
Fax: +971 6 5575200
&NBJMmUPQT!NJSBDMFBFSP
Website: www.miracle.aero
Services: Ground Handling, Charter, Travel Services
SINGAPORE
dnata Singapore PTE LTD
50 Airport Boulevard,
Singapore 819658
Tel: (65) 6511 0422, 6511 0423, 6511 0430
Mobile: (65) 8100 8183
Fax: (65) 6511 0418
Email: AODM@dnata.sg
Website: www.dnata.sg
Services: Passenger, Ramp, Technical, Flight,
Security, Apron Handling, Baggage Handling,
Aircraft Interior Cleaning, Security Services,
Station Representation, Aircraft Loading/
Unloading, Pushback and Towing, Marshalling,
Lavatory & Water, ASU, GPU, ACU, Fire Fighting
Equipment and Ground to Cockpit Communication.
Jet Quay Pte Ltd
P.O. Box 334, CIP Terminal,
Singapore Changi Airport,
$IBOHJ"JSQPSU1PTU0GlDF
Singapore 918152
Tel: +65 6513 1031
Email: yixuan@jetquay.com.sg
Ul. Second voyage, d. 8/29
Tel: +7 495 436 4892, 436 7566
Email: info@tras-mow.ru
Website: www.tras-mow.ru
Services: Ground Handling, Rates and Fees,
Refuelling, Organized Catering, Passenger and
Crew Accommodation, VIP Halls.
Fax: +221 (0) 33 869 31 52
&NBJMSBDIJESJGl!BITHSPVQDPN
Website: www.menziesaviation.com
Services: Aircraft Pushback and Towing, Cabin
Cleaning, Check-In, De-Icing, Ground Power Supply,
Load Control/Weight Balance, Loading/Unloading,
Passenger Bussing, Ticketing, Toilet & Water Services.
SATS Ltd
20 Airport Boulevard
4"54*OmJHIU$BUFSJOH$FOUSF
Singapore 819659
Tel: +6542 5555
Website: www.sats.com.sg
Email: info_enquiry@sats.com.sg
Services: Apron Services, Air Cargo and Passenger
Services.
SAINT MAARTEN
Menzies Aviation (St Maarten)
Airport Road #99,
PO Box 2003,
Princess Juliana International Airport,
Simpson Bay,
St Maarten,
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Netherlands Antilles,
Tel: +599 546 7960
Fax: +599 546 7961
Mobile: +(599) 586 5664
Email: kenneth.kong@menziesaviation.com
Website: www.menziesaviation.com
Services: Ticketing, Check-In, VIP Lounges, Load
Control, Aircraft Loading and Unloading, Cabin
Cleaning, Toilet & Water Services, Aircraft Ground
Power & Start-Up, De-Icing, Pushback and Towing,
Customer Complaints Handling, Independent Call
Centres, Airside And Landside Bussing, Secondary
Tracing, LZ Storage and Management.
SLOVAKIA
Skyport s.r.o
M.R. Stefanik Airport
823 09 Bratislava
Slovakia
Tel: +421 24 821 2735
Fax: +421 24 821 2739
Email: skyport@skyport.sk
Website: www.skyport.com/contacts/bratislava
Services: Baggage Handling, Charter Flight
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Handling and Ticketing.
SOUTH AFRICA
Africa Flight Services (South Africa) Pty Ltd
O.R. Tambo International Airport
Unit 14-17 Foreign Airlines Cargo Terminals
PO Box 1091
1620 Kempton Park
Tel: +27 11 390 9900
Fax: mtonkin@afssa.aero
BidAir Services (Pty) Ltd
Private Bag X21,
O R Tambo International Airport,
Johannesburg,
South Africa, 1627
Tel: +27 11 383 9420
Fax: +27 11 823 6349
Email: marketing@bidair.co.za
Website: www.bidair.co.za
Services: Passenger Handling, Load Control, Flight
Operations, Ramp Handling, Cabin Cleaning, Toilet
and Water Services, FBO, Meet & Greet.
Swissport South Africa
P.O. Box 5511
O.R.Tambo International Airport 1627
South Africa
Tel: +27 11 928 8500
Fax: +27 11 928 8657
Email: lothar.kilchenmann@swissport.co.za
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, Checkin Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-back, Water & Toilet Services,
ACU, ASU
SPAIN
Acciona Airport Services
Anabel Segura 11
Business Center Albatros
Building B, 2nd B
28108 - Alcobendas (Madrid)
SPAIN
Tel: +34 91 663 0670
Fax: +34 91 663 0738
Email: aselvert@acciona.es
Website: www.acciona-aiportservices.com
Services: Passenger Services, Operations and
Load Control, Ramp Services, Lost & Found, Cargo,
Executive Aviation, Ticket Sales, PRM Handling,
De-icing, Air Bridge and Off Airport Services.
AGA Airline Ground Assistance
C/Menorca, 8-2, 07011
Palma de Mallorca,
Baleares |
España
Tel: +34 971 787 727
Fax: +34 971 574 776
Email: stephane.guyot@aga-europe.com
Website: www.age-europe.com
Services: Passenger Handling, Load Control and
Dispatch, Ticket Sales, VIP Lounges, Handling
Supervision, Representation and Management,
Flight Watch/Operations.
www.ags-airlinegroundservices.com
Clever Handling Services
Madrid-Airport Adolfo Suárez - Barajas - T4
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n
Avda. de la Hispanidad s/n ·
28042 Madrid · España
Tel: +34 91 745 91 98
Fax: +34 91 745 91 87
Email: infoclever@clever-handling.com
Website: www.clever-handling.com
Services: Ramp Services, Baggage Handling, Cargo
and Mail Handling, Aircraft Services and Cleaning,
Passenger Service, Supervision and Coordination.
Groundforce Cargo
Crta. Llucmajor Km. 21,5
PO BOX 132
07620 Llucmajor
Baleares Espa a
Tel: +34 971 178 100
Email: commercial.corp@groundforce.aero
Website: www.groundforce.aero
Services: Ramp Services, Loading/Unloading,
Baggage Sorting and Transportation, Cabin
Cleaning, Crew Transportation, Apron Bus, GPU,
Pushback, ASU, ULD, Toilet and Water, Anti/DeIcing, Main Desk Platform Lift.
Globalia Handling
Centro Empresarial Globalia
Ctra.Arenal-Llucmajor,
Km. 21. 5
P.O. Box 132
Islas Baleares
07620
Spain
Tel: +34 971 17 86 27
Fax: +34 971 17 83 68
Email: thomas.peake@groundforce.aero
Website: www.groundforce.aero
Services: Representation, Administration and
Supervision, Passenger, Ramp, Load Control,
Communications, Flight Operations, Support, and
Security.
Iberia Airport Services
Avenida de la Hispanidad s/n
Zona Industrial Barajas
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28042
Madrid
Spain
Tel: +34 91 587 31 80
Fax: +34 91 587 30 94
Email: airportservices@iberia.es
Website: www.iberiaairportservices.es
Services: Passenger Handling, Aircraft Ramp
Handling, Cargo Handling, Load Control and
Support, Representation & Admin, Aircraft Steps,
Boarding, Cabin Cleaning, Check-In, Charter
Flight Handling, Pushback and Towing, Baggage
Handling, Crew Transportation, De-Icing, Exterior
Aircraft Washing, Flight Planning, GSE Equipment,
Line Maintenance, Load Control/Weight, Loading/
Unloading, Ground Power Supply, Over Flight
Rights, Passenger Services, Passenger Handling,
Passenger Bussing, Ramp Services, Refuelling,
Representation, Slot Coordination, Snow
Removal, Ticketing, Toilet & Water Services and
Unaccompanied Minors.
Lesma Handling Group
Domicilio Social y Dirección Aeropuerto
Aeropuerto De Girona-Costa Bra
17185 Vilobid Onyar (Girina)
Spain
Tel: +34 972 186 706
Website: www.lesmahandling.com
Services: Ticket Sales, Collection of Excess
Baggage Charges and Other Fees, Assistance
to Passengers in the Event of Lost or Damaged
Baggage, Air-Ground Radio Communication by Air
Frequency
NEWCO AIRPORT SERVICES S.A.U.
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4. 2ª Planta - 28042 Madrid
Spain
Tel: +34 91 746 15 00
Fax: +34 91 746 15 14
Email: jcampderros@newcoas.es
Website: www.newcoas.es
Services: Operations and Flight Dispatcher
(Loadsheet, Crew Control, Supervision and
Representation, Light Plan Assistance, Liaison
with Local Authorities) Passengers Services
(Check-in, Dedicated and Specialized Staff,
Document Control, Special Handling to Authorities
And VIP Passengers, Special Assistance to
Unaccompanied Minors (UM), Special Assistance
on Luggage Irregularities (LL) and Distribution,
Flights Connection, Boarding) Ramp Services
(Aircraft Loading/Unloading, Baggage Sorting
and Transportation, Dangerous Goods Course
$FSUJlFECZUIF4QBOJTI$JWJM"WJBUJPO"VUIPSJUJFT
Quality Internal Audits, Airline Dedicated Key
Account Responsible, Call Centre and Secondary
Tracing, Extraordinary Security Procedures for
Flights to the USA, Document Check for NonSchengen Destinations, APIS Service for Flights
to USA and Canada, Registered Under ISAGO for
the Following Sections: ORM (Headquarter and
Station Management), LOD (Load Control ), PAX
(Passenger Handling), BAG (Baggage Handling),
HDL (Aircraft Handling, Loading/Unloading) And
AGM (Aircraft Ground Movement).
Swissport Spain S.A.
5FSNJOBM%JRVF4VS0lDJOB
Barcelona Airport
08820 El Prat de Llobregat (Barcelona)
Tel: +34 627 987 983/+34 91 748 23 83
Fax: +34 91 748 23 85 / +34 91 748 23 85
Email: Enrique.fernandez@swissport.com /
jlviton@swissport.com
Website: www.swissport.com
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, Checkin Services, Dedicated Passenger Services, Gate
and Departure Services, Lost and Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-back, Water & Toilet Services,
ACU, ASU
WFS Servicios Aeropuertos
Aeropuerto Madrid-Barajas
Centro de Carga Aerea
Edif. WFS - Parcela 1.2b
28042 Madrid
Tel: +34 91 746 15 80
Email: humberto@wfs.es
SUDAN
AHBA Air handling Company
Khartoum International Airport
P.O.Box: 758
Khartoum, 11111
Sudan
Tel: +249 183 574070/1/2
Fax: +249 183 574044
Email: info@ahba.sd
Website: www.ahba.sd
Ground Services Manager: Nadir H Atabani Email:
nadir.atabani@ahba.sd
4FSWJDFT5SBGlD3BNQT$IFDLJO-VHHBHF
Counters, Cargo Handling & Storage, Safety,
Weight & Balance.
SURINAME
Surair Ground Services NV
J. A. Pengel International Airport,
Distrikt Para
Suriname
Tel: +597 325 485
Fax: +597 325 325
&NBJMTVSBJSHSPVOE!TMNlSNTS
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Services: Ground Handling
SWEDEN
Aviator Airport Alliance Europe (Head Ofﬁce)
Generatorgatan 11
Box 118
190 46 Stockholm-Arlanda
Sweden
Tel: +46 8 585 542 00
Email: excellence@aviator.eu
Website: www.aviator.eu
Aviator Sweden
Box 118
190 46 Stockholm-Arlanda
Sweden
Tel: +46 8 585 542 00
$POUBDU0MB4USBOHFXBZTn.BOBHJOH%JSFDUPS
Email: ola.strangeways@aviator.eu
Website: www.aviator.eu
Airport Locations: MMX, ARN, GOT, VBY, LLA, UME
Services: Cabin Cleaning, Ramp Services, GSE
Summer/Autumn 2015 Airline Ground Services 59
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Æ
Tel: +41 43 815 83 11
Email: zurich@dnata.ch
Website: www.dnata.ch
Services: Passenger Services, Ticketing Ramp
Services, Baggage and Cargo Handling, Load
Control and Communications.
Tel: +46 8 797 89 70
Fax: +46 8 797 89 72
Email: info@mooseaviation.se
Website: www.mooseaviation.se
Services: De-Icing, Glycol Removal, Aircraft
Heating Aircraft Washing / Cleaning.
Tel: +41 43 812 5480
Fax: +41 44 810 9175
Email: communications@gategroup.com
Website: www.gategourmet.com/
Services: Airline Catering and Last Mile
Provisioning, On-Board Retail Solutions, A Major
Driver of Ancillary Revenue, the same Catering
And Provisioning Services for Non-Airline
Customers: Railway Companies, Lounges And
Business Aviation.
Maintenance, De Icing, Maintenance, Cargo & Mail,
Passenger, Security, Load Control, Airport Lounges,
Crew Transportation, Baggage Handling, Ticketing,
Cargo Handling Services, Freight Handling, Freight
Ramp Services, Snow Blower, PRM Services, GSE
Repair Shop, Mail Handling, Station Supervision and
Document Handling.
Moose Aviation Services
P.O. Box 2
SE-190 45 Stockholm -Arlanda
Sweden
Spirit Air Cargo Handling Sweden AB
Fraktvägen 29
19587 Stockholm-Arlanda
Tel: +46 8 7973360
Website: www.spiritaircargohandling.com
Services: Bonded Warehousing, Cargo and Mail
Handling, Full Freighter Ramp Handling, Full Export
& Import Document Handling Including AWB Check
& Data Capture, ULD Control and Management,
5SVDLJOH$BSHP4DSFFOJOH#BDL0GlDF4VQQPSU
Planning & Disposition, Customs Clearance.
WFS Sweden AB
FraktvŠgen 36 B-C
Cargo City, PO Box 92
S-190 45
Arlanda
Tel: +46 8 593 608 00
Email: jack.blades@wfssweden.com
Gate Gourmet
Gate Gourmet Switzerland GmbH
Balsberg, P.O. Box QV
CH-8058 Zurich-Airport
Switzerland
Swissport Zurich
P.O Box, 8058
Zurich Airport
Switzerland
Tel: +41 43 815 03 25
Fax: +41 43 815 03 08
Email: peter.beutler@swissport.com
Website: www.swissport.com
Stations: Basel
Services: Airport Ticketing Sales Desk, Arrival
and Transfer Services, Baggage Services, CheckIn Services, Dedicated Passenger Services, Gate
and Departure Services, Lost & Found Services,
Special Passenger and VIP Services, Load Control
and Communications, Station Representation and
Supervision, Aircraft Loading/Unloading, Baggage
Sorting, GPU, Push-Back, Water & Toilet Services,
ACU, ASU.
TAIWAN
SWITZERLAND
Evergreen Airline Services Corp
Aviapartner Switzerland
6-1 Hangzhan S. Rd., Dayuan
Taoyuan County 337
Taiwan
Operation Centre 1
7th Floor
Room 229
PO Box 47
8058 Zurich Airport
Switzerland
Tel: +43 0 660 548 42 23
Email: ops_zrh@aviapartner.aero
Website: www.aviapartner.aero
Services: Pushback/Towing, Baggage Handling,
Boarding, Cabin Cleaning, Check-In, Crew Transport,
De-Icing, Ground Power Supply, Loading/Unloading,
Passenger Assistance Unit, Passenger Bussing,
Ramp Services, Ticketing, Toilet and Water Services,
Unaccompanied Minors.
Airline Assistance Switzerland Ltd
P.O. Box 2119,
CH-8060
Zurich-Airport
Switzerland
Tel: +41 43 816 53 50
Fax: +41 43 816 53 52
Email: sales@aas-switzerland.com
Website: www.aas-switzerland.ch
Services: Passenger Services and Assistance,
Ticketing, Full Ramp Services, Baggage Handling,
Load Control, Supervision, Anti- and De-Icing
Services.
CHEP Aerospace Solutions
Steinackerstrasse 2
8302 Kloten
Switzerland
Tel: +41 43 255 4141
Fax: +41 43 255 4142
Email: aerospace@chep.com
Website: www.chep.com/aerospace
Airport Locations: AKL, AMS, BAH, BKK, BNE, BRU,
CDG, CHC, CPH, CUN, DEN, DFW, DME, DOH, EMA,
EWR, FRA, HKG, HNL, IAD, IAH, JFK, LAX, LGW,
LHR, LIS, LOS, LUX, MAD, MAN, MEL, MIA, MXP,
NBO, ORD, PER, SEA, SFO, SIN, SVO, SYD, ZRH,
YUL, YVR, YYZ
Services: ULD and Galley Cart Solutions, Including
Management, Supply, Maintenance, Repair
and Assembly, GSE Repair and Preventative
.BJOUFOBODF*OmJHIU&OUFSUBJONFOU6QHSBEF
Dnata Switzerland
dnata switzerland AG
Obstgartenstrasse 27
PO Box 235, CH-8302 Kloten
60 Airline Ground Services Summer/Autumn 2015
Tel: 866 3 351 9922/9927
Fax: 886 3 383 4892
Email: psn@egas.com.tw
Website: www.egas.com.tw
Services: Passenger Service, Ramp Service, Cargo
and Mail Service, Cabin Service, Aircraft Service,
GSE Maintenance, Laundry Service and Building
Exterior & Cleaning Services.
Taoyuan International Airport Services Co Ltd
No.15, Hang Chin N. Rd.
Taoyuan International Airport
Taoyuan 33758
Taiwan, R.O.C.
Tel: +886 0 3 398 2578/+886 0 3 398 2517
Fax: +886 3 383 4488
Email: customer@tias.com.tw / gsd@tias.com.tw
Website: www.tias.com.tw
Services: Aircraft Pushback/Towing, Baggage
Handling, Cabin Cleaning, Exterior Aircraft
Washing, Ground Power Supply, GSE Maintenance,
In Flight Catering, Loading/Unloading, Passenger
Assistance Unit, Ramp Services, Refuelling & Toilet
and Water Services.
THAILAND
BAGS Ground Services Co.,Ltd.
333 LPN Building 1, 12th Floor, Room A2
Viphavadee-Rangsit Road, Chomphon
Chatuchak Bangkok 10900 Thailand
Tel: +66 2272-2591
Fax: +66 2272-2593
Email: sutthathinee@bags-groundservices.com
Website: www.bags-groundservices.com
Services: Flexible Airport Services, Fully Ground
Handling Services such as Passenger Handling
Services, Ramp Handling Services and Cargo
Handling Services - including but not limited to
Representation, Loading/Unloading, Interline
Baggage, Aircraft Cleaning, Cabin Service,
Marshalling, Flight Operations, Dispatch, Weight
and Balance Control, Towing, Push Back, Air
Starter, Water and Lavatory, Ground Power,
Air Conditioning, ULD Conditioning, Crew
Transportation, and so we Provide the Airport
Services for 16 Airports around Thailand.
Bangkok Flight Services
Bangkok Suvarnabhumi International Airport
777 Moo 1, Nong Prue, Bang Phli
Samut Prakan 10540, Thailand
Tel: +66 2131 5000
Fax: +66 2131 5099/5077
Email: robertr@bfsasia.com
8FCTJUFXXXCBOHLPLmJHIUTFSWJDFTDPN
Services: Premium Airport Service, Passenger
Handling Services, Ramp Handling Services and
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limited to Representation, Loading/Unloading,
Interline Baggage, Aircraft Cleaning, Cabin
Service, Marshalling, Flight Operations, Dispatch,
Weight and Balance Control, Towing, Pushback,
Air Start, Water and Lavatory, Ground Power, Air
Conditioning, ULD Conditioning, Crew Transport.
Lufthansa Services (Thailand) Ltd
Suvarnabhumi International Airport
Room A4-091a, 4th Floor, 999 Moo 1,
Bangna-Trad, Rachathewa, Bangpli,
Samutprakarn 10540 Thailand
Telephone : +66 2 134 2210
Fax: +66 2 134 2219
Email: info@lst-thai.com
Website: www.joinlst.com
Services: Passenger Services, Load Control, Sales
and Ticketing, Centralized Load Control, Phuket
Handling Supervision, Baggage Service, Cargo
Handling Supervision.
Thai Airports Ground Services Co. Ltd
Cargo Terminal 4
171 Vibhavadi Rangsit Road
Bangkok Int’l Airport
10210, Bangkok
Thailand
Tel: +66 253 51986
Fax: +66 253 51987
Email: naowarat@tags.co.th
Website: www.tags.co.th
Services: Representation, Administration and
Supervision Passenger Services, Ramp Services
Load Control, Communications and Flight
Operations, Cargo and Mail Services
Support Services.
TANZANIA
Africa Flight Services
JNIA Cargo
PO Box 5896
Dar Es Salaam
Mwanza Ground Handling
PO Box 10605
Mwanza
Tanzania
Tel: +255 282 560 694 / +255 282 560 687
Fax: +255 282 560 614
Email: info@mwanzaairco.com
Website: www.mwanzaairco.com
Services: Guiding Aircraft, Passenger Steps for
Boarding and Disembarking, Ground Handling
Operations, Catering, Baggage Handling, Towing
and Positioning Aircraft, Cleaning & Servicing
Cabin, Aircraft & Lavatories, Loading/Unloading,
Mobility of Passengers and Crews.
Swissport Tanzania Ltd
P.O. Box 18043
Terminal II
Julius Nyerere International A
Dar es Salaam
Tanzania
Tel: +255 22 284 4610 Ext. 2230
Mobile: +255 754 400 660
Fax: +255 22 284 4343
Email: stella.kitali@swissport.com
Website: www.swissport.com
Services: Lost & Found, Gate & Departure,
Passenger Services, Check-In, Baggage, Arrival and
Transfer, Station Control, Supervision, Baggage
Sorting, Aircraft Servicing, GPU, Crew Transport,
Loading/Unloading, Water & Toilet, Flight
Operations, Cabin Cleaning, Weight Balance, Ramp,
Security, Ground Power Supply.
ZAT Aviation
P.O. Box 1981
Zanzibar
Tanzania,
Tel: +255 24 223 3979 / 223 1819
Fax: +255 22 313 36 / 22 30 259
Email: info@zat-handling.com
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Website: www.zanzibar-airport.com
Services: Baggage Handling, Cabin Cleaning,
Check-In, Ground Power Supply,
Loading/Unloading, Passenger Assistance Unit,
Passenger Handling, Ramp Services,
Unaccompanied Minors, ASU, Cabin Cleaning.
TOGO
Societe Togolaise de Handling
BP 10112 Lome - TOGO
Tel: +00228 226 34 19
Fax: +00228 226 34 25
Email: contact@sthandling-aero.tg
Website: www.sthandling-aero.tg
Services: Service Operations; Marshalling, Flight
Handling, Aircraft Equipment, Loading/Unloading,
Baggage Delivery, Transition Service, Freight
Service and Technical Services.
TRINIDAD AND TOBAGO
Servisair/Swissport
Piarco International Airport,
Piarco.
W.I.
Tel: +1 868 669 1259
Fax: +1 868 669 2052
Email: eugene.shairsingh@swissport.com
Website: www.swissport.com
Services: Airport Representation, Cabin Cleaning,
GSE Maintenance, Load Control/Weight Balance,
Passenger Services and Ramp Services.
TUNISIA
Soltane Aviation Services
Tel: +216 71 807 217
Mobile: +216 98 466 981
Email: soltane.aviationservices@plant.tn
Website: www.soltaneaviationservices.com
Services: Ground Handling, Landing Permits,
Catering, Fuel.
TAV Tunisie SA Ground Handling Services
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Sousse 4030
Tunisia
Tel: +216 7 310 3010
Fax: +216 7 310 3017
Email: cozey@havas.net
Services: Aircraft Pushback/Towing, Baggage
Handling, Boarding, Cabin Cleaning, Check-In,
Landing Permits, Load Control/Weight Balance,
-PBEJOH6OMPBEJOH0WFSmJHIU3JHIUT1BTTFOHFS
Assistance Unit, Passenger Handling, Ramp
4FSWJDFT4MPU$PPSEJOBUJPO5SBGlD3JHIUT
Unaccompanied Minors.
Tunisair Handling
18 Rue des Entrepreneurs
Charguia II
Tunis 2035
Tunisia
Tel: +216 71 942 555 ext. 104
Fax: +216 71 942 188
Email: h.benahmed@tunisairhandling.com.tn /
info@tunisairhandling.com.tn
Website: www.tunisairhandling.com
Services: Representation, Administration and
Supervision, Passenger Services, Ramp Services,
Load Control, Communications, Baggage Handling
and Flight Operations.
Celebi Ground Handling
Anel Merkezi,
Saray Mah
Site Yolu Sok
No: 5, Kat: 9
34768 Ümraniye
Istanbul
TURKEY
Tel: +90 216 666 60 32
Fax: +90 216 630 36 30
E-mail: info@celebihandling.com.tr / gat@celebi.
com.tr
Website: www.celebihandling.com.tr
Services: Meeting & Parking Aircraft, Unloading
and Loading Aircraft,
Transporting Passengers and Crew between
Aircraft and Terminal, Aircraft Towing
Cleaning Cabin Interiors and Exteriors, Providing
Cabin Heating/Cooling Services
Providing Aircraft Toilet and Water Services, DeIcing Aircraft & Taking Anti-Icing Measures when
Weather Conditions Require, Ramp, Passenger,
Cargo, Executive Aviation
Fly Service Ltd
FOMJLLZ.BI:BNB 4PLBL'MPSZB
#BLSLZ5²SLFZ
Phone : +90 212 663 3718
Fax : +90 212 663 3513
&NBJMJOGP!mZTFSWJDFUVSLFZDPNUS
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4FSWJDFT1"97*1)BOEMJOH0CUBJOJOH5SBGlD
Rights, Fuel Arrangements, Meet & Greet, Catering,
Hotels, Passenger Welfare, Administrative
and Accounting Work, Runway Analysis, Flight
Planning, Handling Arrangements, Aircraft
Brokerage and Aircraft Baggage Security.
Gozen Air Services
([FO)BWBDMLWF5JD")BMLBM$BEEFTJ
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No. 56 34153 Florya
Istanbul / TURKEY
Tel: +90 212 444 1 GSA (472)
Fax: +90 212 245 44 86
Email: cargo@air-mark.com
Website: www.air-mark.com
Services: Cargo System Sales and Management,
Booking Reservations, Import and Export,
Document Handling, In and Outside Sales and
Marketing, Dedicated Reservations, Operations
Staff, Domestic Trucking and Warehousing.
www.ags-airlinegroundservices.com
25th Chapaev
Division Street 6V
Business Centre Floor 3
0GlDF0EFTTB
Ukraine
Tel: +380 48 7778303
Fax: +380 48 7778304
&NBJMPGlDF!BJSMJOLXPSMEDPN
Website: www.airlinkworld.com
4FSWJDFT$BUFSJOH4FSWJDFT5SBGlD)BOEMJOH
Dispatch, Entry and Landing Permission, Crew
Accommodation, VIP Terminal Services, Crew
Transportation, Baggage Handling, Refuelling,
Security, Flight Dispatch, Ramp.
Krymaviaservice Ltd
Simferopol Airport Central, Simferopol St. Karl
Marx, 49
Simferopol, Ukraine, 95491
P.O. Box 94449,
Abu Dhabi,
UAE
Havas Genel Mudurlugu TAV
Yonetim Binasi Ataturk Havalimani Dis Hatlar
Terminali A Kapisi/VIP Yani Yesilkoy/ISTANBUL
TURKEY
Tel: +90 212 465 56 56
Fax: +90 212 465 56 00
Email: info@havas.net
Website: www.havas.net
Services: Passenger, Ramp, Cargo and Mail, Load
Control, Flight Operations, Representation and
4VQFSWJTJPO.BSTIBMMJOH-PBEJOH0GmPBEJOH
Equipment Supply, GPU, Interior Cleaning, Toilet
& Water, Anti/De-Icing, Passenger and Crew
Transport and Storage.
UNITED ARAB EMIRATES
Abu Dhabi Airport Services
Tel: +971 2 5055000
Fax: +971 2 575 8300
Email: info@dcaauh.gov.ae
Website: www.adac.ae
Al Ain Airport Services
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Al Ain
United Arab Emirates
Tel: +971 2 505 5000
Website: www.adac.ae
ASE Associated Services Experts (Member of the
ASE group)
Dubai Airport, Dubai,
United Arab Emirates
Istanbul World Trade Center
A3 Block 6 th Floor 34149
Yesilkoy/Istanbul
Turkey
Yenibosna Merkez Mah.
Cinar Cad. No. 9 Kat: 2 34197
Bahcelievler/Instanbul
UKRAINE
AIRLINK INTERNATIONAL
HAVAS Ground Handling Co
TGS Turkısh Ground Services
AirMark Airline Marketing & Services
ENHAS
Old Airport, Sebugwawo Drive
Entebbe International Airport
Entebbe- Uganda
(East Africa)
Tel: +256 41 432 1446
Fax: +256 414 321 307
Email: enhas@enhas.com
Website: www.enhas.com
Services: Quality Control, Training, Baggage,
Passenger, Cargo, Courier.
Tel: +380 652 248 044 / +380 652 595895
Fax: +380 652 248 044 / +380 652 248101
Email: city@aviaserv.com.ua
Website: www.aviaserv.com.ua
Services: FBO, Aircraft, Passenger and Cargo
Handling, VIP, Refuelling, Power Supply On-board
and Air Navigation Services.
TURKEY
Tel: +90 212 249 8000
Fax: +90 212 249 62 72
Email: adriyatik@adriyatik.com
Website: www.adriyatik.com
Services: Handling, Representation, Cargo and Fuel
Services.
Enetebbe Handling Services Ltd
Tel: +90 212 662 10 62
Fax: +90 212 662 10 90
Email: occ@gozenair.com
Website: www.gozenair.com
Services: PAX/VIP Handling, Obtaining
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Greet, Catering, Hotels, Passenger Welfare,
Administrative and Accounting Work, Runway
Analysis, Flight Planning, Handling Arrangements,
Aircraft Brokerage and Aircraft Baggage Security.
Adriyatik Aviation Services Ltd
Mete Cad. No: 22/4, Taksim,
Istanbul
Fax: +256 414 321440
Email: admin@dashandling.com
Website: www.dashandling.com
Services: Cold Storage, Cargo & Courier,
Baggage, Passenger, Mechanical & Electrical.
Tel: +90212 463 36 36
Fax: +90212 463 37 37
Email: info@tgs.aero
Website: www.tgs.aero
Stations:Atatürk Airport, Sabiha Gökçen,
Esenboga, Adnan Menderes Airport Domestic
Terminal Gaziemir /Izmir, Antalya Airport, Adana
Airport
Services: Passenger, Ramp, Operations, Cargo
Services.
UGANDA
DAS Aviation Handling
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Entebbe International Airport
P.O. Box 5840, Kampala
Uganda
Tel: +256 414 321296
Tel: +971 4 2146 975
Fax: +971 4 2146 978
Email: ops@aseuae.aero
Website: www.asegroup.aero
Services: Operational Support and Ground
Handling.
DNATA
Dubai International Airport
PO Box 1515
Dubai
United Arab Emirates
Tel: +971 4 218 6607/6634
Email: groundhandling@dnata.com
Website: www.dnata.com
Services: Marshalling and Parking, Unloading/
Loading, Cabin Material, Toilet Services, Exterior
Aircraft Cleaning, Aircraft Moving, Crew Transport,
Ramp to Flight Desk, Baggage Handling, Cabin
Cleaning, Portable Water, Cooling/Heating, Air
Start, ULD Management, Cabin Dressing and
Passenger Transport.
Summer/Autumn 2015 Airline Ground Services 61
GROUND SERVICE PROVIDERS
Æ
Hadid International Services
Dubai Airport FreeZone
West Wing 3
PO Box 54508, Dubai
United Arab Emirates
Tel: +971 4 299 7777
Fax: +971 4 299 7700
Email: ops@hadid.aero
Website: www.hadid.aero
Services: Ramp Handling, Passenger Handling,
Customs and Immigration, Cargo & Baggage,
Catering, FPL Filing, Crew Visa Arrangements,
Crew and Passenger Transport, Hotel
Accommodation, Limousine and Wheelchair
Services.
JetEx Flight Support
Dubai International Airport Free Zone
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P.O.BOX: 54698 DUBAI, UAE
Tel: +971 4 212 4000
Email: info@jetex.com
Website: www.jetex.com
Services: Fuelling, Flight Planning, Hotel, Crew
Transport, Crew Visa, Catering, Ramp Supervision,
Accommodation, Flight Monitoring, Concierge
Services.
RamJet Aviation Support
401A BC4 RAK Free Zone
P.O. Box 11487
RAK,
U.A.E
Tel: +971 7 227 8808
Fax: +971 7 227 8848
Email: ops@ramjet.aero
Website: www.ramjet.aero
Services: Ground Handling, Permits, Fuel, Catering,
Charter Services and Accommodation.
Rus Aviation
P.O. Box 8381
Saif Zone, Sharjah
United Arab Emirates
Tel: +971 6 557 2800
Fax: +971 6 557 2600
Website: www.rusaviation.com
Email: sales@rusaviation.com / charter@
rusaviation.com
Services: Representation, Administration and
Supervision, Passenger, Ramp, Load Control, Communications and Flight Operations, Cargo and Mail.
Sharjah Aviation Services
Freight Center Building
Al Dhaid Road
Airport Area 70888
UAE
Tel: +971 6 514 1111
Fax: +971 6 558 0361
Email: info@sharjahaviation.com
Website: www.sharjahaviation.com
Services: Baggage Handling, Loading/Unloading,
Flight Operations and Dispatch, Cabin Cleaning,
Aircraft Exterior Cleaning, Load Control and Dispatch.
SKA International Group
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Post Box: 50127
Jebel Ali Free Zone Authority (JAFZA)
Dubai
United Arab Emirates
Tel: +971 4 8840 800
Fax: +971 4 8840 808
Email: www.ska-arabia.com
Services: Ground Handling, Terminal Operations,
Fuel, Passenger Charter.
UNITED AVIATION SERVICES (UAS)
P.O BOX 54482, Dubai
United Arab Emirates
Tel: +971 4 299 66 33
Fax: +971 4 299 67 77
Email: marketing@uas.ae
Website: www.uas.ae
Services: VIP Ground Handling, Quality GSE Usage,
Baggage Handling, Catering, Crew Assistance,
Ground Transportation, Hotel, Security, Cargo and
Commercial Handling, Flight Monitoring.
UNITED KINGDOM
Airbase Flight Support Limited
Gatwick Gate
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Crawley, West Sussex, RH11 0TG
United Kingdom
62 Airline Ground Services Summer/Autumn 2015
Tel: +44 1293 553 337
Fax: +44 1293 530 600
Email: info-airbase@airbase.co.uk
Website: www.airbase.co.uk
Services: Ramp, Passenger, Technical.
Aircraft Service International Group Ltd
Aviation House, London Heathrow Airport
Southern Perimeter Road
Middlesex TW6 3AE
United Kingdom
Tel: +44 208 283 1000
Fax: +44 208 283 1003
Email: info@asig.com
Website: www.asig.com
Services: Loading/Unloading, Baggage Handling,
Mail and Cargo, Marshalling, Pushback & Towing.
Air Dispatch
3 City Place, Beehive Ring Road Gatwick
United Kingdom
Tel: +44 1293 513095
Fax: +44 1293 655423
Email: info@air-dispatch.com
Website: www.air-dispatch.com
Services: Centralised Load Control.
Airline Services Ltd
Canberra House, Sharston Green Business Park
Manchester M224SX
UK
Glasgow Prestwick Airport
Aviation House, Prestwick, KA9 2PL
Ayrshire
Tel: +44 871 223 0700
Fax: +44 129 251 1259
Email: kbrock@glasgowprestwick.com
Website: www.glasgowprestwick.com
CEO: Tom Wilson
Managing Director: Iain Cochrane
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Commercial Director: Graeme Sweenie
IT Manager: Mathew Wilson
Head of GSE Procurement: Jules Matteoni
Ramp Operation: Kevin Brock
Services: Passenger, Freight & Handling Services
Menzies
4 New Square, Bedfont Lakes,
Feltham, Middlesex, TW14 8HA
United Kingdom
Tel: +44 208 750 6000
Fax: +44 208 750 6001
Email: enquiries@menziesaviation.com / info@
menziesplc.com
Website: www.menziesaviation.com
Services: Ticketing, Check-In, VIP Lounges, Load
Control, Aircraft Loading and Unloading, Cabin
Cleaning, Toilet and Water Services, Aircraft
Ground Power and Start-Up, De-Icing, Pushback
and Towing, Customer Complaints Handling,
Independent Call Centres, Airside and Landside
Bussing, Secondary Tracing, LZ Storage and
Management.
Tel: +44 161 495 6900
Email: nikki.farquhar@airline-services.com
Website: www.airline-services.com
Services: Ramp
Airport Locations: Manchester, London Gatwick,
London Heathrow, London Stanstead, London
Luton, Bristol, Birmingham, East Midlands,
Newcastle, Edinburgh, Glasgow, Liverpool, Leeds
Bradford and Cardiff.
OCS
Aviation Solutions
Premiere Handling Ltd
EMA Cargo West, East Midlands Airport
Derby, DE74 2TR
Tel: +1332 853 510
Fax: +1332 853 650
Email: info@aviation-solutions.co.uk
Website: www.aviation-solutions.co.uk
Services:
Aviator UK
Room 3037, 3rd Floor Balcony
South Terminal , Gatwick Airport
West Sussex, RH6 0NP
United Kingdom
Contact: Debbie Westlake, Managing Director
Email: debbie.westlake@aviator.eu
Website: www.aviator.eu
Airport locations: LGW, BHX, NCL
Services: Representation & Admin, Pax Services,
Ramp Services, Lounge, Load Control Comms &
Ops, Cargo & Mail, Support Services, Security, A/C
Maintenance, Deicing
Cobalt Ground Solutions
Room 2535, Terminal 4
Heathrow Airport London, Hounslow
Middlesex, TW6 3XQ
Tel: +44 20 8750 9881
Email: info@cobaltgs.com
Website: www.cobaltgs.com
Services: Airline Move Or Start-Up Project
Management, Passenger Check-In, Self-Service
Kiosk Hosting, Premium Passenger’s Concierge
Service, Boarding Control & Gate Function,
Transfer Desk Services, Flight Operations Control,
Flight Despatch, Baggage Services (Lost & Found),
Ticket Desk, Full Ramp & Baggage Handling, DeIcing, Aircraft Towing.
Dnata Ltd
Bedfont Road, Stanwell
Middlesex, TW19 7LU
United Kingdom
Tel: +44 1784-425100
Fax: +44 1784-425122
Email: exp.cp@dnata.co.uk
Website: www.dnata.co.uk
Services: Cargo Warehousing, Freight Handling,
Transport, Security, Supervision, Aircraft Loading &
Unloading, De-Icing, Flight Operations, Push Back.
Tilgate Forest Business Park
Brighton Road
Crawley, RH11 9BP
Tel: +44 844 846 7606
Email: enquiries@ocs.co.uk
Website: www.ocs.co.uk
Services: Aircraft Cleaning, Vessel Cleaning and
Aviation Fleet Cleaning.
Address Room 22, Level 7
Terminal 1, Manchester Airport
UK
Tel: +44 161 489 6789
Fax: +44 161-489-8855
Email: operations@premierehandling.com
Website: www.premierehandling.com
Services: Full Handling, Ground Handling
Equipment, Catering, Fuel, De-Icing.
Swissport Birmingham
2nd Floor Terminal 1
Birmingham International Airport
Birmingham, B26 3QJ
Tel: +44 121 329 5060
Fax: +44 121 329 5099
Email: dave.cauvin@swissport.com
Website: www.swissport.com
Stations: Manchester, Newcastle, Southampton,
Norwich, Stanstead, Luton, Heathrow, Gatwick,
Liverpool, Leeds Bradford, Jersey, Inverness,
Humberside, Guernsey, Glasgow, Exeter, Edinburgh,
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Bristol, Bournemouth, Belfast, Aberdeen, Stanstead
Services: Airport Ticketing Sales Desk, Arrival and
Transfer Services, Baggage Services, Check-in Services,
Dedicated Passenger Services, Gate and Departure
Services, Lost and Found Services, Special Passenger
and VIP Services, Load Control and Communications,
Station Representation and Supervision, Aircraft
Loading/Unloading, Baggage Sorting, GPU, Push-back,
Water & Toilet Services, ACU, ASU
Wings 24 Ltd
Global Flight Support
3 City Place, Beehive Ring Road
Gatwick, West Sussex RH6 0PA
United Kingdom
Tel: +44 1293 655422
Fax: +44 1293 655423
Email: enquiries@wings24.com
Website: www.wings24.com
Services: Logistics And Trip Preplanning,
Arranging Full Set Up Of Static Display Areas,
Coordination Of Flying Displays During
The Event, Hangarage And Ramp Security,
Ground Equipment, Security Clearance For
Areas Required For Operator Personnel And
Contractors, Airside Access For Support
www.ags-airlinegroundservices.com
GROUND SERVICE PROVIDERS
Vehicles, Providing Wings24 Personnel On
Site To Offer Full Supervision Of All Services,
Organisation Of Press Conferences And Private
Meeting Rooms, Full Customer Corporate
Hospitality, Specialist Fuel Requirements
Services: Passenger, Cargo, Ramp Handling, Mail
Handling, Facility Management.
IDS Intergrated Deicing Services
Air Service Hawaii
Tel: +1 603 647-1717
Fax: +1 603 647-1276
Email: deicers@deicingsolutions.com
Website: www.deicingsolutions.com
Products & Services: Ramp Handling, Cargo,
GSE, Cabin Service, Janitorial, Special Services,
Passenger Services and Aircraft Cleaning.
Worldwide Flight Services Ltd
Spire Flight Solutions
London Heathrow Airport
Building 552 - Shoreham Road East
TW6 3UA
Tel: +44 208 564 5330
Email: proberts@wfsuk.aero
UNITED STATES
Airport Terminal Services (ATS)
111 Westport Plaza Drive
Suite 400
St. Louis, Missouri 63146
USA
Tel: +1 314 739 1900
Fax: +1 314 739 7070
Email: ingridb@atsstl.com
Website: www.ATSSTL.com
Stations: Austin, TX (AUS), Atlanta, GA (ATL),
Mascoutah, IL (BLV), Nashville, TN (BNA),
Columbus, OH (CMH), Colorado Springs, CO (COS),
Washington D.C. (DCA), Dallas, TX (DFW), Detroit,
MI (DTW), Houston, TX HOU, Huntsville, AL (HSV),
Jackson, WY (JAC), Las Vegas, NV (LAS), Los
Angeles, CA (LAX), Flushing, NY (LGA), Kansas
City, MO (MCI), Chicago, IL (MDW), McAllen, TX
(MFE), Madison, WI (MSN), Minneapolis-St. Paul,
MN (MSP), New York (JFK), Ontario, CA (ONT),
Palm Beach, FL (PBI), Portland, OR (PDX), Phoenix,
AZ (PHX), Philadelphia, PA (PHL), Palm Springs,
CA (PSP), Reno, NV (RNO), Fort Meyers, FL (RSW),
San Diego, CA (SAN), Seattle, WA (SEA), San Jose,
CA (SJC), Salt Lake City, UT (SLC), Orange County,
CA (SNA), St. Louis, MO (STL)
Services: De-Icing, Passenger, Ramp Handling,
Marshalling, Pushback, Fuelling, Loading and
Unloading, Cabin Cleaning, Cargo Services, GSE
Maintenance, Baggage Services, Lounge Services,
Concierge Services.
95 Nakolo Place, Honolulu, HI 96819
Tel: +808 821 3122 / 839 5003
Fax: +808 836 2117
Email: honolulu@airservicehawaii.com
Website: www.airservicehawaii.com
Services: Fuel and Handling, Crew Services,
Passenger Services.
4500 Cherry Creek Drive South, Suite 860
Denver, Colorado 80246
United States
Tel: +1 303 566 3131
Fax: +1 303 566 3114
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Website: https://www.wfscorp.com/Spire_Flight_
Solutions
4FSWJDFT$PNNFSDJBMmJHIUTVQQPSU'FSSZ'MJHIU
Support, Military Flight Support, and Government
Flight Support. Ground Handling, Ground Handling
Supervision, Permits, Credit, Flight Plans, Crew
Services, and Special Ops Support.
DGS/DAL Global Services
980 Virginia Avenue
4th Floor, Atlanta, GA 30354
United States
Tel: +1 800 350 4828
Email: sales@deltaglobalaviation.com
Website: www.dalgs.com
Services: Ramp Handling, Cabin, Ticketing/Gate
Services, Charter Handling, Wheelchair Services,
Skycap Services, De/Anti-Icing, Cargo & Mail
Handling,
Club Room Services, Janitorial, Lavatory &
Portable Water, Ground Support Equipment
Maintenance, Aircraft Maintenance, Fuel Services,
Aviation Consulting.
Evergreen Aviation Ground Logistics Enterprises
Inc (Eagle)
3850 Three Mile Lane
McMinnville, Oregon 97128
United States
Tel: +1 503 472 0011
Fax: +1 503 434 6484
Email: info@evergreen-eagle.com
Website: www.evergreenaviation.com
Services: GSE Maintenance/Ramp Services/Cabin
Cleaning, Crew Transport, De-Icing, Ground Power
Supply, Baggage Handling, Toilet and Water, Ramp,
Passenger, Pushback and Towing.
GAT Airline Ground Support
1PTU0GlDF#PY
Mobile, Alabama 36608
USA
Aircraft Service International Group (ASIG)
201 S. Orange Avenue
Suite 1100A
Orlando, FL 32801
USA
Tel: +1 407 648 7373
Fax: +1 407 206 5391
Email: info@asig.com
Website: www.asig.com
Airport Locations: 71 Airports: North America,
Central America, Europe and Asia
Services: Ramp Handling, Cabin Cleaning,
Passenger Services, Into Plane Fuelling, Fuel Facility
Management, GSE Fuelling, Aircraft De-icing, GSE
Maintenance, Jet Bridge and Baggage Handling
System Maintenance, Airport Facility Services.
Tel: +1 251 633 3888
Fax: +1 251 633 4028
Website: www.gatags.com
Services: Ramp, Passenger, Ancillary, Cargo,
Ground Handling, Marshalling, Pushback, Towing,
Baggage and Cabin Appearance.
Global AMS
2491 Winchester Road Suite 312
Memphis, TN 38116
Tel: +901 344 9636
Fax: +901 346 6636
Email: info@fssgams.com
Website: www.fssgams.com
Services: Aircraft Support, Private Charter
Operations, FBO and Terminal Operations.
Hallmark Aviation Services
5757 West Century Blvd, Suite 860
Los Angeles , CA 90045
United States
Consolidated Aviation Services (CAS)
Cargo Building 261
JFK International Airport, Jamaica, NY 11430
Telephone: +718 244-0900
Website: www.casusa.com
Stations: New York (JFK), Newark (EWR),
Washington Dulles (IAD), Houston Airport System
(IAH), Chicago O’Hare (ORD), Will Rogers (OKC),
Dallas/Fort Worth (DFW), Denver (DEN), George
Bush International Airport (IAH), San Antonio
International Airport (SAT), Fort LauderdaleHollywood International Airport (FLL), Miami
International Airport (MIA), Montreal Pierre Elliott
Trudeau International Airport (YUL), Toronto
(YYZ), San Diego (SAN), Philadelphia (PHL),
Seattle (SEA)
www.ags-airlinegroundservices.com
Tel: +1 310 215 0701
Fax: +1 310 410 5350
Email: hosikapadia@hallmark-aviation.com
Website: www.hallmark-aviation.com
Services: Baggage Handling, Passenger Services,
Flight Dispatch, Ramp Services, Load Control.
Holman Aviation Co
1940 Airport Ct, Great Falls, MT 59404
Tel: +1 408 453 7813
Fax: +1 408 453 7204
Email: csr@holmanaviation.com
Website: www.holmanaviation.com
Services: GPU, Air Start, De-Icing, Oxygen and
Nitrogen, Grooming, Baggage, Gate Usage, Towing
and Pushback.
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Manchester, NH 03103
Jet Stream Ground Services
1070 East Indiantown Rd , Suite 400
Jupiter, FL 33477
USA
Tel: +1 561 746 3151
Fax: +561 746 3280
Email: ttucker@jetstreamgs.com
Website: www.jetstreamgs.com
Products & Services: Ramp Handling, Cargo,
GSE, Cabin Service, Janitorial, Special Services,
Passenger Services and Aircraft Cleaning.
Mercury Air Cargo
6040 Avion Drive
Suite 200
Los Angeles
CA 90045
Tel: +1 310 641 5667
Website: www.mercuryaircargo.com
Services: Warehouses Providing Import and Export
Services, Allocated Space on Airlines Ensures
Space on Flights, World-Wide Air Transportation
Service, Customs Documentation Service, Air
Cargo Charter Services.
Prime Flight Aviation Services
7135 Charlotte Pike
Suite 100
Nashville, TN 37209
Tel: +1 615 312 7856
Fax: +1 615 399 1438
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8FCTJUFXXXQSJNFmJHIUDPN
Services: Aircraft Ground Handling, Interline
Baggage Transfer, Security, Ramp Scrubbing,
GSE Maintenance.
Paciﬁc Aviation Corporation
380 World Way, Box S-31
Los Angeles, CA 90045
Tel: +310 646 4015
Fax: +310 646 4016
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8FCTJUFXXXQBDJlDBWJBUJPODPN
Services: Passenger Services, Flight Operations,
Crew Administration.
QUANTEM Aviation Services
175 Ammon Dr
Manchester, NH 03103
USA
Tel: +603 647 1717
Email: karen.avestruz@qasllc.aero
Website: www.qasllc.aero
Stations: Anchorage (AK), Baltimore (BWI), Boston
(BOS), Fort Wayne (FWA), Fort Myers (RSW),
Greensboro (GSO), Indianapolis (IND), Jacksonville
(JAX), Manchester, (MHT/CHQ), Milwaukee (WKE),
Norfolk (ORF), Orlando (MCO), Peoria (PIA),
Portland (PDX), Richmond (RIC), Rochester
(ROC), Salt Lake City (SLC), South Bend (SBN), St.
Petersburg (PIE), Tulsa (TUL)
Services: Ground Handling, Passenger Services,
Aircraft Cleaning, Cargo Warehousing, Cargo Aircraft
Handling, Fluid Reclamation And GSE Maintenance
Superior Aircraft Services Inc.
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Suite# 145
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Tel: +636 778 2300
Website: www.superiorskycaps.com
Airport Locations: SYR: Syracuse, NY, BOS: Boston,
MA, EWR: Newark, NJ, ORF: Norfolk, VA, RDU:
Raleigh-Durham, NC, MCO: Orlando, FL, TPA: Tampa,
FL, FLL: Fort Lauderdale, FL, RSW: Fort Myers, FL
Services: Baggage Handlers, Wheelchair Services,
Security, Aircraft Cleaning.
Swissport USA, Inc
45025 Aviation Dr Ste 350
Dulles, VA, 20166
United States
Suite D
El Paso TX, 79906
Summer/Autumn 2015 Airline Ground Services 63
(306/%4&37*$&1307*%&34
Æ
United States
Tel: +1 703 742 4300
Website: www.swissport.com
Stations: Albuquerque (ABQ), Anchorage (ANC),
Atlanta (ATL), Boston (BOS), Burbank (BUR),
Chicago - (MDW), Chicago - (ORD), Cincinnati (CVG)
, Cleveland (CLE), Dallas (DFW), Dayton (DAY),
Denver (DEN) , Des Moines (DSM), Detroit (DTW),
El Paso (ELP), Fort Lauderdale (FLL), Fort Myers
(RSW), Grand Rapids (GRR), Honolulu (HNL), Houston
(IAH), Houston (HOU), Islip - Long Island, NY (ISP)
Kansas (MCI), Las Vegas (LAS), Los Angeles (LAX),
Memphis (MEM) Fuelling , Miami (MIA), Minneapolis
(MSP), Nashville (BNA), Nassau - Nassau Lynden
Pindling (NAS), New York - John F. Kennedy (JFK),
New York - LaGuardia (LGA), Newark (EWR), News
Orleans (MSY), Oakland (OAK), Oklahoma City (OKC),
Omaha (OMA), Ontario (ONT), Orange County (SNA), Orlando - Orlando Intl. Airport (MCO), Orlando
- Sanford Intl. Airport (SFB), Philadelphia (PHL),
Phoenix (PHX), Portland (PMW), Reno (RNO), San
Antonio (SAT), San Francisco (SFO), San Jose (SJC),
Sarasota (SRQ), Seattle (SEA), St. Louis(STL), Tucson
(TUS) , Washington - Dulles Intl. Airport (IAD)
Services: Ramp Services, Cargo, Baggage, Cabin
Cleaning, Fuelling, Loading/Unloading
Airport Ticketing Sales Desk, Arrival and Transfer
Services, Check-in Services, Dedicated Passenger
Services, Gate and Departure Services, Lost and
Found Services, Special Passenger and VIP Services,
Load Control and Communications, Station
Representation and Supervision, Aircraft Loading/
Unloading, Baggage Sorting, GPU, Push-back, Water
& Toilet Services, ACU, ASU.
Total Airport Services, Inc.
1985 Yosemite Ave, Suite #230
Simi Valley, CA 93063
Tel: +1 805 522 3565
Fax: +1 805 522 9645
Email: info@tasinc.aero
Website: www.totalairportservices.com
Other Stations: Chicago O’Hare International (ORD),
Chicago Rockford (RFD), Los Angeles International
Airport (LAX) San Francisco International Airport
(SFO), Newark Liberty International Airport (EWR)
- Newark Liberty International Airport (EWR),
Huntsville International Airport (HSV), Bradley
International Airport (BDL), Ontario International
Airport (ONT)
Services: Cargo Aircraft Handling, Cargo
Warehousing, SFO On-Airport Cargo Warehouse,
Newark On-Airport Cargo Warehouse, Passenger
Aircraft Handling, Passenger & Fuelling Services,
Airport Support Services.
Triangle Aviation Services Inc.
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11581 NY
United States
Tel: +1 516 561 1700
Fax: +1 516 872 1599
Email: businessdevelopment@triangleservices.com
Website: www.triangleservices.com
Services: Ramp Services, Cabin Cleaning, Airport/
Terminal Facilities Maintenance, Baggage Handling,
GSE Maintenance, Load Control/Weight Balance,
Passenger Assistance Unit, Passenger Services
and Security Services.
Fax: +847 364 1849
Email: ground.handling@unitedtechops.com
Website: www.unitedtechops.com
Services: Marshalling, Pushback and Towing,
Baggage Handling, Positive Bag Match, Cabin
Cleaning and Provisions, Water & Lavatory
Services, Ramp Supervision, De-Icing Services.
URUGUAY
Candysur SA
Carrasco International Airport
3VUB,Nn$16SVHVBZ
Tel: +598 2604 0000
Email: candysur@candysur.com.uy
Website: www.candysur.com.uy
Services: Loaders, Staircases, Passenger Boarding,
Food Service, Passenger Transport, Loading
and Unloading, Conveyor Belts, Forklifts and
Generating Sets.
VANUATU
Vanuatu Terminal Services Ltd
P.O Box 131, Port Vila, Vanuatu
Tel: +678 2 5111
Fax: +678 2 6784
Website: www.airports.vu
Services: Baggage Handling, Cabin Cleaning,
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Refuelling, Security And Toilet and Water Service.
VENEZUELA
Servisair/Swissport Venezuela
Rampa 31, Aeropuerto Simon Bolivar
Catia La Mar, 1161 Vargas, Venezuela
Tel: +58 414 318 8016
Fax: +58 212 355 1954
Email: business.development@servisair.com
Website: www.swissport.com / www.servisair.com
Services: Cabin Cleaning, Load Control/Weight
Balance, Passenger Services and Ramp Services.
Tel: +1 972 629 5000 / +1 786 388 9320
Website: www.wfs.aero
Stations: ATW, AVL, AZA, BIL, BOS, BTV, BUF, BWI,
BZN, CID, CLE, CLT, CMH, COS, COU, DCA, DFW, EGE,
EUG, EWR, FAR, FSD, GSO, GTF, HNL, IAD, IAH, ICT,
ISL, JFK, LAS, LAX, LCK, LGA, LNY, MCO, MIA, MKK,
MSY, MTJ, ORD, PBI, PDX, PGD, PHL, PHX, PIT, PSP,
RAP, RDU, RFD, SAN, SBA, SEA, STT, STX, TOA, TTN
Services: Aircraft Loading and Unloading,
Marshalling, Pushback, Cleaning, Water Servicing,
Load Planning and Airport Transportation, DeIcing and Refuelling.
United Technical Operations - WHQUS
P.O. Box 66100, Chicago, IL 60666
USA
Tel: +847 700 3915
Kenneth Kaunda International Airport
P.O. BOX 30175, Lusaka
Zambia
Tel: +260 211 27 1313/1292
Fax: +260 211 271007, 260 211 27 1292
Email: prince.chintimbwe@lun.aero
Website: www.nacl.co.zm
Services: Passenger Handling, Ramp Handling,
Load Control, Check-In and Gate Services, Arrange
Crew Accommodation and Transportation, VIP
Handling and Transportation, Aircraft Line
Maintenance, Aircraft Cleaning, Facilitate Over
Flight and Landing Permits, Flight Clearance, Other
Flight Support Services, Air Navigation, Tenders,
Airport Charges, GSE Maintenance, Cabin Cleaning,
Check-In, GPS, Boarding.
ZEGA Limited
Freight Village
Kenneth Kaunda International Airport
Lusaka
Zambia
Tel: +260 211 271 185
Fax: +260 211 271504
Email: salesmanager@zegaltd.co.zm
Website: www.zegazambia.co.zm
Services: Passenger, Ramp and Cargo Handling,
Freight Forwarding, Warehousing.
VIETNAM
ZIMBABWE
Aviation Ground Services (AGS)
52 Truong Son Street, Tan Binh District
Ho Chi Minh City
Tel: +84 8 3848 8567
Website: www.itlavs.com
Services: Aircraft Loading / Unloading, Baggage
Sorting and Transportation, Cabin Cleaning, Air
Starter and GPU, Push-Back and Towing, Brake
Cleaning, Lavatory and Water Services, ULD
Control, Cargo, Flight Support.
Harare International Airport
Harare, PO Box AP 13
Zimbabwe
Tel: +263 4 575 000/9 / +263 4 575 660/6
Fax: +263-4-575 011 / +263 4 575 659/575513
Email: mchikore@avi-ground.com
Website: www.avi-ground.com
Services: Aircraft, Ramp and Cargo Handling.
Saigon Ground Services
Southern Airports Corporation Building
Tan Son Nhat International Airport
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Tel: +84 8 3848 5383 ext. 5419
Fax: +84 8 3848 8571
Email: operation@scsc.vn
Website: www.scsc.vn
Services: General Cargo, Special Cargo, Perishable
Center, ULD Handling, ULDs Equipment Service,
Supply Packaging, Supply.
30 Phan Thuc Duyen
Ward 4, Tan Binh Dist., HCMC, Vietnam
1925 W. J. Carpenter Freeway
Suite 450, Irving
Texas 75063
USA
National Airports Corporation Ltd
ITL Aviation Services
Saigon Cargo Service Corporation (SCSC)
WFS NORTH AMERICA
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits applied
for, Airport Management and Representation
For Passenger and Cargo Airlines “Astra Visitor
Services” that can include Hotel Booking, Airport
Meet and Greet & Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
Tel: +84 8 3997 6930
Fax: +84 8 3997 6840
Email: operation@scsc.vn
Website: www.scsc.vn
Services: General Cargo, Special Cargo, Perishable
Center, ULDs Handling, ULDs Equipment Service,
Supply Packaging, Supply Dry Ice.
ZAMBIA
Astra Aviation
Harare International Airport
Harare, Zimbabwe
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
and Supervision for Executive Aircraft and
Ambulance Flights, Aircraft Fuel Supply, Catering
and GHA Services Arranged and Permits applied
for, Airport Management and Representation
For Passenger and Cargo Airlines “Astra Visitor
Services” that can include Hotel Booking, Airport
Meet and Greet & Private Transport Services,
Personal Protection Services, Local Tours,
Aviation Company Representation Services,
Aviation Consultancy, Aviation Safety, Security
and Handling Products and Equipment, Aviation
Security Services, Cargo and Passenger GSA
Services, Industrial Safety Wear.
National Handling Services (PVT) LTD
Harare International Airport
TUmPPS%PNFTUJD5FSNJOBM
P.O Box 191, Harare
Zimbabwe
Astra Aviation
Kenneth Kaunda International
Lusaka
Email: info@astra-aviation.com
Website: www.astra-aviation.com
Services: Aircraft Charter, Aircraft Flight Support
Tel: +263 772 101 286
Fax: +263 4 585197
Email: gmarawanyika@nhszim.com
Website: www.nhszim.com
Services: Passenger, Baggage, Ramp, Cargo
Handling, Aircraft Pushback, Executive Lounge,
Cargo Import & Export.
WHILST EVERY EFFORT IS MADE TO ENSURE THAT THE INFORMATION IS CORRECT,
THE PUBLISHER CANNOT ACCEPT RESPONSIBILITY FOR ANY INCORRECT ENTRIES
64 Airline Ground Services Summer/Autumn 2015
www.ags-airlinegroundservices.com
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