1. technology and computing
2. technical support

Data Sheet:
Kony Field Service
Mobile Time your Field Force with Kony Field Services
Provide your field organization a mobile-first optimized experience designed to work the way your field workers
do. Improve your customer engagements with optimized workflows and greater collaboration. Built on Kony
Modeler, make rapid changes to workflows and backend integration that can be deployed in real-time.
Kony Field Service allows organizations to:
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Transition to profit centers: Support upsell
and cross-sell activities
Increase utilization and productivity: Real-time
visibility into schedules, locations and capacity
Enhance job performance: Insight into operating procedures and history
Improve customer satisfaction: Resolve customer issues rapidly
Kony Field Service empowers your employees with:
Work Order Management
• Capture activities in real-time
• Respond to priority and scheduling changes
• Collaborate with technicians, backoffice and customers in the field
• Convert notifications into work orders
• Actionable KPI dashboards orders
Parts Management
• Ensure parts availability to mitigate service delays
• View and add photos
• Order or replace parts
• Access additional parts/assets service information (e.g. schematics)
Routes & Navigation
• Pinpoint job locations and routes to avoid missed appointments
• Capture odometer readings
• Display traffic for optimized route efficiency
Customer Management
• Troubleshoot and customize based on past service history
• Schedule and modify work orders proactively
• Close out work orders with signature capture
Change Ready
• Leverage pre-built connections to existing ERP systems such as SAP and Oracle
• Use Kony Modeler to rapidly configure to customers workflows
• Configure with multiple enterprise and legacy systems using Kony Modeler
• Access data in real-time or leverage sync services for offline scenarios
Data Sheet:
Kony Field Service
Kony Field Service is built on
Kony Modeler, which supports:
• WYSIWYM (What You See Is What You Mobilize)
visual design tool
• iOS, Android support
• Smartphones, Tablet support
• Pre-built connectors to SAP, Salesforce
• Receive upgrades while preserving customizations
User Friendly
Configurable
Extensible
• Design and build from the “outside-in”
with the field worker in mind
• Deliver device and OS optimized
experiences
• Configure and improve workflows
• Conform to existing infrastructure and
configure easily to back-end systems
• Utilize native device capabilities to
deliver a premium user experience
across devices
• Enable quick and easy customization
of features and branding pre-built into
the app
• Provide user experience by devices,
locales and environments
• Customize in terms of features, business
rules, layouts, styles and languages
• Leverage Kony Modeler, to maximize timeto-value and rapid speed to configurations
• Extend pre-built apps to meet unique
business requirements
• Drive your roadmap at your pace
• Differentiate while reducing risk from
building apps from scratch
• Incorporate future updates with ease
Part of the Kony Mobility Platform
The Kony Mobility Platform is an open and standards-based, integrated platform that supports the entire application software development
lifecycle (SDLC) and empowers enterprises to quickly define, design, build, integrate, deploy, and manage multi-edge app experiences.
DEFINE
DESIGN
BUILD
INTEGRATE
DEPLOY
MANAGE
Kony is the fastest-growing, cloud-based enterprise mobility solutions company and an industry leader among mobile application development platform (MADP)
providers. Kony empowers today’s leading organizations to compete in mobile time by rapidly delivering multi-edge mobile apps across the broadest array of devices
and systems, today and in the future. Kony offers ready-to-run business mobile apps to help organizations better engage with customers and partners, as well as
increase employee productivity through mobile device access to company systems and information. Powered by Kony’s industry-leading Mobility Platform, enterprises
can design, build, configure, and manage mobile apps across the entire software development lifecycle, and get to market faster with a lower total cost of ownership.
For two years in a row (2013 and 2014), Gartner has named Kony a Leader in its Magic Quadrant for Mobile Application Development Platforms. Kony was also
honored in the Mobile Star Awards for achievements in enterprise application development; named the first place winner in CTIA’s MobITs Awards in the Mobile
Applications, Development & Platforms category, and included on the Inc. 500|5000 list of fastest growing private companies in America.
For more information, please visit www.kony.com. Connect with Kony on Twitter, Facebook, and LinkedIn.
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