1. automotive and vehicles
2. vehicle rental

AVIS PREFERRED
RENTAL TERMS AND CONDITIONS
Acknowledgments
The following acknowledgments in respect of jurisdiction, preferences, insurance, waivers and rentals in the
countries indicated below relate to particular clauses in the Terms and Conditions. It is important you read
and understand these acknowledgments, as well as the Terms and Conditions which follow.
Please note that capitalised terms have the meaning given to them in the Terms and Conditions.
Jurisdiction (clause 1(d))
You acknowledge that the Terms and Conditions of each Avis Preferred Rental Agreement shall be
governed by and construed in accordance with the laws of the country in which the Avis Licensee gives
possession of the Vehicle to you. You hereby submit to the exclusive jurisdiction of the courts of such
country.
Rental Preferences (clause 4)
You acknowledge that every time you rent a Vehicle, the Avis Preferred Rental Agreement will incorporate
the rental preferences you select in relation to matters such as car type, payment method, invoicing
preference and the purchase of additional products or services. The preferences that will apply to each
Vehicle rental will be as follows:
(i)
(ii)
(iii)
(iv)
any preferences and terms specified in the relevant rate/product terms and conditions
(which will be available when you book each rental - you will read and understand
them before you enter into each Avis Preferred Rental Agreement); and
to the extent that preferences are not specified in the rate/product terms and
conditions, the preferences you select whilst making your booking; and
to the extent that preferences are not specified in the rate/product terms and
conditions or selected during booking, the preferences you select in your Customer
Profile; and
any additional terms and conditions agreed by the Avis Licensee and you in relation to
the purchase of additional products and services before or during the Avis Preferred
rental, or on return of the Vehicle.
Insurance/Waivers and Coverage Preferences (clauses 15 and 16)
You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred
Rental Terms and Conditions relating to vehicle cover and insurance preferences.
You have read and you understand the Summary of Vehicle Cover and Insurance provided at the end of the
Terms and Conditions. You hereby acknowledge that the coverage that will apply to each rental will be:
(i)
(ii)
(iii)
any coverage included in the rate applicable to any rental or that is mandatory in the
country of rental; and
if no coverage is included or mandatory, the coverage you select whilst making your
booking; and
if no coverage is included or mandatory, nor selected during booking, the coverage
you select in your Customer Profile.
Debiting of Charges (clause 8)
You hereby authorise all Avis Licensees with whom you enter into Avis Preferred Rental Agreements to
debit all charges set out in clause 8 of the Terms and Conditions from your debit, credit or charge card,
details of which you have included in your Customer Profile.
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Rentals in particular countries
The following additional acknowledgments apply for rentals in the country indicated:
Austria
You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred
Rental Terms and Conditions, and in particular clauses 8, 9, 18, 19 and 21.
Italy
Pursuant to Sections 33 to 38 of the Italian Consumer Code (Legislative Decree No. 206 of 6 September
2005) you hereby acknowledge that you have read, understood and accept the provisions of the Avis
Preferred Rental Terms and Conditions, and in particular the following clauses:
1(a) (Terms and Conditions incorporated by reference into Avis Preferred Rental Agreements); 1(d)
(Jurisdiction); 6(a) (The Avis Licensee may require early return of the Vehicle); 6(b) (Extension of your
liability for collision damage and theft); 7 (Your obligations); 8 (Charges); 9 (Rental of equipment); 10
(Authorisation to charge costs to you); 12 (electronic invoicing); 15 (Extension of terms and conditions of
insurance policy to you); 16 (Acceptance of Vehicle cover and insurance); 17 (termination); 18 (Your liability
for property and persons transported by you); 19 (limitation of the Avis Licensee’s liability); 20 (Indemnity
regarding Customer Number); 21(a) (the Avis Licensee’s right to terminate); and 23 (Avis’ unilateral right to
vary the Terms and Conditions).
Finland
You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred
Rental Terms and Conditions, and in particular clauses 18, 20 and 23.
Luxembourg
Pursuant to Article 1135-1 of the Luxembourg Civil Code you hereby acknowledge that you have read,
understood and accept the provisions of the Avis Preferred Rental Terms and Conditions, and in particular
clauses 6, 17, 18 and 19.
South Africa
You confirm that you have been given prior notice in terms of both the Short Term Insurance Act, No. 53 of
1998 and the Long Term Insurance Act, No. 52 of 1998, of your entitlement to the freedom of choice:
(a) as to whether you wish to enter into a new policy and make it available for the purpose of protecting the
Avis Licensee’s interests, or wish to make available an existing policy of the appropriate value for that
purpose, or wish to utilise a combination of these options; and
(b) if you wish to enter into a new policy, as to the insurer with which the policy is entered into and as to any
person who is to render services as intermediary in connection with the transaction; and
(c) if you wish to enter into a new policy, as to whether or not the value of the policy benefits to be provided
in terms of that policy, when taken in the aggregate with the value of the policy benefits provided under any
other policy which is also to be made available and used for that purpose, shall exceed the value of the Avis
Licensee’s interest.
You further confirm that you have exercised your freedom of choice and that you were not subject to any
coercion or inducement as to the manner in which you exercised that freedom of choice.
Spain
You hereby acknowledge that each Avis Preferred Rental Agreement will not form until an Avis Licensee
passes possession of the Vehicle to you.
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Switzerland
You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred
Rental Terms and Conditions, and in particular clauses 1(d), 8, 10, 16, 21 and 23. Furthermore, you
expressly declare that for all rentals in Switzerland you accept the place of jurisdiction in Bulach/Switzerland.
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Avis Preferred
Rental Terms and Conditions
(Last updated: Nov 2006)
1 Effect of these Terms and Conditions
(a) By signing the Avis Preferred membership card enclosed with the Terms and Conditions, you accept the
incorporation of these Terms and Conditions (as amended from time to time) into all Avis Preferred Rental
Agreements. These Terms and Conditions apply to all Avis Preferred rentals worldwide.
(b) Each time you rent a Vehicle using Avis Preferred, the Avis Licensee and you will automatically enter into
an Avis Preferred Rental Agreement, which will incorporate these Terms and Conditions. The Terms and
Conditions that will apply will be the relevant Terms and Conditions set out below in respect of the country in
which the Avis Licensee gives possession of the Vehicle.
(c) You will indicate your acceptance of these Terms and Conditions for each Avis Preferred Rental
Agreement by leaving the rental premises of the Avis Licensee with the Vehicle.
(d) Each Avis Preferred Rental Agreement will be governed by and construed in accordance with the laws of
the country where the Avis Licensee gives possession of the Vehicle to you, and you and the Avis Licensee
hereby submit to the exclusive jurisdiction of the courts of that country.
2 Definitions
“Avis” means the company to whom you submitted your Membership Form.
“Avis Licensee” means the company operating the Avis Rent A Car System in the location in which you take
possession of a Vehicle.
“Avis Preferred Rental Agreement” means a separate contract between you and an Avis Licensee for rental
of a Vehicle, which incorporates the Terms and Conditions.
“Customer Profile” means your general information and preferences relating to matters such as car type,
insurance, invoicing and data protection that you entered on the Membership Form, as updated from time to
time by notice to Avis via Avis’ website or otherwise.
“Membership Form” means the application form that you filled out in order to apply for membership of Avis
Preferred.
“Terms and Conditions” means these Avis Preferred Rental Terms and Conditions.
“Vehicle” means any vehicle to which an Avis Licensee grants you possession for the purposes of rental,
even if such vehicle is different to that selected by you during booking or as part of your general preferences
selected on your Customer Profile.
“you” and “your” refer to the person whose name was entered in the Membership Form.
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Rentals in Europe, the Middle East, Asia and Africa
Reservations
3 In order for a rental to qualify as an Avis Preferred rental you shall make a reservation for rental of a
Vehicle at least 24 hours prior to the time of rental and shall at the time of reservation confirm that the rental
will be an Avis Preferred rental.
Terms that apply to each rental
4 The terms and conditions of each Avis Preferred Rental Agreement will incorporate (in the following order
of priority):
(i)
(ii)
(iii)
(iv)
(v)
these Terms and Conditions;
any preferences in relation to matters such as car type, payment method, invoicing
preference and the purchase of additional products or services, along with any terms
and conditions specified in the relevant rate/product terms and conditions and made
available to you at time of reservation (including restrictions on refunds and changes to
bookings, and additional charges);
to the extent that preferences are not specified in the rate/product terms and
conditions, the preferences you select whilst making your booking;
to the extent that preferences are not specified in the rate/product terms and
conditions or selected during booking, the preferences you select in your Customer
Profile; and
any additional terms and conditions agreed by the Avis Licensee and you in relation to
the purchase of additional products and services before or during the Avis Preferred
rental, or on return of the Vehicle.
Picking up the Vehicle
5 (a) At the commencement of each rental you will be required to show your current driving licence to an
employee of the Avis Licensee prior to leaving the rental premises with the Vehicle. In the event that you are
unable to comply with this requirement, no rental shall take place and no Avis Preferred Rental Agreement
shall be entered into.
(b) The Avis Licensee may refuse to give possession of the Vehicle if you do not meet the Avis Licensee’s
standard conditions as to capacity and entitlement to drive applicable at the time and place of rental.
(c) In some Avis locations there may be regulatory requirements that require a separate rental agreement to
be signed for each rental. If you sign a local rental agreement, only the terms and conditions of that local
rental agreement will apply to that rental.
Using the Vehicle
6 (a) You must inspect the Vehicle, and advise the Avis Licensee if there are any defects in the Vehicle,
before leaving the rental premises. In removing the Vehicle from the rental premises you acknowledge and
agree that you received the Vehicle in good order and will return the same together with all keys, tyres,
tools, car documents, accessories and equipment in the same condition (ordinary wear and tear excepted
but excepting undue wear and tear by reason of abuse), to the agreed return location on the agreed date,
unless you request and the Avis Licensee agrees to an extension, or sooner upon demand of the Avis
Licensee.
(b) In the event of you having requested collection of the Vehicle, your liability for collision damage and theft
shall (subject to any waiver thereof being applicable) extend to midday of the first working day following the
requested collection time (working day is defined as Monday to Friday, 8 am to 6 pm).
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7 During the term of the rental you shall be the legal custodian of the Vehicle and the Vehicle shall not be
operated:
(a) to transport goods in violation of customs regulations or any other applicable regulations or in any other
illegal manner, or to transport any dangerous, harmful, flammable, explosive or noxious substances of any
description, or goods which are in any way likely to damage the Vehicle;
(b) to carry passengers or property for any consideration express or implied;
(c) to propel or tow any vehicle or trailer without the consent of the Avis Licensee;
(d) in motor sport events (including racing, pacemaking, rallying, reliability trials and speed testing);
(e) by any person driving when unfit through drink or drugs or with blood alcohol concentration above the
limit prescribed by applicable laws and regulations;
(f) by any person other than:
(i) you or any person(s) nominated by you who is approved by the Avis Licensee at the time of rental, is at
least 23 years of age (or such other age limit stated on the Avis Licensee’s tariff for the type of vehicle
rented), is duly qualified and holds and has held a current valid full driving licence for at least one year, or
(ii) in the case of breakdown or accident, a motor vehicle repairer provided that he is duly qualified and
licensed; and
(g) outside of the country in which the location it is collected from is situated without the express agreement
of the Avis Licensee, unless the rental booking provides for return of the Vehicle outside that country.
Charges
8 Avis Preferred rentals will be charged to you by the relevant Avis Licensee, except to the extent of any
payment made at the time of booking. You agree that you shall be personally liable to pay the Avis
Licensee on demand the rental rate confirmed during booking, and to pay the following charges to
the extent such charges are not already included in such rental rate:
Standard charges
(a) a mileage charge computed at the rate specified on the completed statement of charges for the mileage
covered by the Vehicle until the Vehicle is returned (the number of miles over which the Vehicle is operated
shall be determined by reading the odometer installed by the manufacturer; if the odometer fails the mileage
charge shall be calculated from the road map distance of the journey travelled);
(b) the airport surcharge (if any) as specified on the completed statement of charges;
(c) Value Added Tax and all other taxes (if any) payable on the charges specified in this clause 8;
(d) all fees charged by the Avis Licensee due to your or an additional driver’s age;
(e) all road fund and similar charges;
Optional charges
(f) Collision Damage Waiver (if any), Personal Accident Insurance (if any), Theft Protection (if any) and
miscellaneous charges at the rate specified on the completed statement of charges;
(g) the Additional Driver’s Charge (if any) as specified on the completed statement of charges;
(h) charges for additional products or services (if any) that you rent or purchase along with the Vehicle;
Additional charges
(i) refuelling service charge (if any) in respect of fuel consumed during rental as operated by the Avis
Licensee at the date of rental;
(j) the additional fee for one-way rental service, if any, as specified on the completed statement of charges, if
the Vehicle is left elsewhere than at the agreed return location without the Avis Licensee’s written consent a
fee per mile, as determined by the Avis Licensee from time to time, from the renting location to the location
where it is left;
(k) all fines and court costs for parking, traffic or other violations assessed against the Vehicle, you, another
driver or the Avis Licensee until the Vehicle is returned, except where caused through fault of the Avis
Licensee;
(l) the Avis Licensee’s reasonable costs for cleaning the interior of the Vehicle upon return for excessive
stains, dirt or soilage attributable to your use of the Vehicle during the rental period;
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(m) the Avis Licensee’s reasonable costs, including reasonable legal fees where permitted by law, incurred
collecting payment due from you hereunder; and
(n) the Avis Licensee’s reasonable costs of repairing damage howsoever caused to the actual Vehicle or
any accessories supplied, irrespective of the group of vehicle requested, plus loss of revenue at the daily
rate shown on the completed statement of charges based on the Avis Licensee’s loss of use of the Vehicle
and the Avis Licensee’s reasonable cost of replacing the Vehicle in the event of theft. However if you comply
with all the provisions of these Terms and Conditions, your liability for such costs shall (subject to Clause 9
below):
(i)
not exceed the responsibility amount as shown in the completed statement of charges for
each occurrence;
(ii)
be limited to the non-waivable excess, if any, for each occurrence in respect of theft of all or
part of the Vehicle if you have purchased in advance Theft Protection as evidenced by the
indication in the “accept” space on your Customer Profile or by acceptance during the rental
reservation process; and
(iii)be limited to the non-waivable excess, if any, for each occurrence in respect of damage if you
have purchased in advance Collision Damage Waiver as evidenced by the indication in the
“Yes” box on your Customer Profile or by acceptance during the rental reservation process.
Notwithstanding the foregoing provisions or any other terms of these Terms and Conditions
your liability shall not be limited in the instances where the Avis Licensee suffers loss by
reason of its insurance policy or any relevant waiver conditions being invalidated as a result
of your acts or failures to act .
At the conclusion of each rental you will be provided with a statement of charges detailing the charges made
in accordance with this clause.
9 These Terms and Conditions, to the extent that the same are relevant, apply to the rental of equipment
(including but not limited to mobile telephones and satellite navigation systems) with or without a Vehicle.
You agree that you shall be personally liable to pay the Avis Licensee on demand the Avis Licensee’s
reasonable costs (together with any applicable Value Added Tax or other taxes) of repairing damage or the
replacement value in the event of loss or theft of such equipment.
Payment
10 You accepting these Terms and Conditions hereby constitutes authority for the relevant Avis Licensee to
compute and debit the total charges under each Avis Preferred Rental Agreement against your account with
the specified card issuing organisation, on completion of the rental. Any terms and conditions notified to you
at the time of reservation relating to the payment method chosen by you for any rental will be incorporated
into the terms and conditions of that Avis Preferred Rental Agreement. If you have chosen to pay in a
currency other than that used by Avis or the Avis Licensee when the quote was prepared, the exchange rate
used is based on the Citibank wholesale rate plus 4%, with this currency conversion service being provided
by the Avis Licensee.
11 Unless stated otherwise in any invoice issued by the Avis Licensee, you must pay all invoices for Avis
Preferred rentals within 30 days from the date of invoice.
E-Billing and electronic correspondence
12 (a) Provided the necessary consent has been obtained from you, the Avis Licensee may issue invoices
in respect of any Avis Preferred Rental Agreement electronically or otherwise, and you hereby agree to
receive and pay such invoices.
(b) The Avis Licensee may, at its option and on notice to you, decide to cease issuing electronic invoices or
vary any aspect of the electronic invoices to be issued and the method of delivery.
(c) You understand that where an electronic invoice is provided in respect of a particular rental, no paper
invoice will be provided.
(d) You will be responsible for verifying all electronic invoices in accordance with the instructions provided
with each invoice.
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13 You consent to receiving all correspondence, notices and invoices from Avis Licensees by email at the
email address listed in your Customer Profile.
Data protection
14 (a) Avis or Avis Licensees may from time to time send you promotional materials setting out details of
Avis services and offers from other companies which they believe may be of interest unless you have opted
not to be contacted in this way. Any such promotional materials will be sent by the Avis Licensee or other
companies operating the Avis Rent A Car System. The Avis Licensee will never release your personal
details for marketing purposes to any company that is not a member of the Avis Rent A Car System.
(b) The Avis Licensee maintains a record of your personal information to assist in the operation of the Avis
Licensee’s business. The Avis Licensee operates as part of the Avis Rent A Car System and from time to
time may share the information provided with other companies (located inside and outside Europe) within
the system for transaction processing purposes.
(c) The Avis Licensee will maintain electronic records of all rental agreements and other transactions that
you enter into with the Avis Licensee.
(d) You have the right to access your personal information, to ask for its rectification and to object (at any
time without cost) to the use of personal information for direct marketing purposes. Details on how to do any
of these things are set out in Avis’ privacy policy on the Avis website.
(e) The Avis Licensee may disclose your personal information if required by relevant legal authorities or for
the purposes of debt collection.
(f) Your personal information will be controlled primarily by Avis Budget EMEA Ltd, whose registered office is at
Avis House, Park Road, Bracknell RG12 2EW, United Kingdom.
Vehicle cover and insurance
15 It is agreed that you and any authorised user, as described in Clause 7 above, participate as an insured
under an automobile insurance policy, a copy of which is available at any rental office. You should read and
understand that document before entering into any Avis Preferred Rental Agreement, as it contains
important information and terms. By accepting these Terms and Conditions you acknowledge that you have
read and understand the policy. You are bound by and agree to the terms and conditions thereof.
You agree further to protect the interests of the Avis Licensee and its insurance company in case of loss or
damage to the Vehicle by:
(a) obtaining names and addresses of parties involved, and of witnesses;
(b) not admitting liability or guilt or giving money to any person or persons involved;
(c) not abandoning the Vehicle without adequate provision for safeguarding and securing the same;
(d) calling the nearest Avis station by telephone (transfer charge) even in case of slight damage; further
completing Avis’s accident report form as soon as practically possible;
(e) notifying the police immediately if another party's guilt has to be ascertained or if any person is injured,
and delivering to the Avis Licensee a copy of any police accident report form as soon as the same is
available;
(f) ensuring that the Vehicle is always locked when unattended.
16 You agree to read the Summary of Vehicle Cover and Insurance, which forms part of these Terms and
Conditions and is available at the end of these Terms and Conditions. The coverage that will apply to each
rental will be:
(i)
(ii)
(iii)
any coverage included in the rate applicable to any rental or that is mandatory in the
country of rental; and
if no coverage is included or mandatory, the coverage you select whilst making your
booking; and
if no coverage is included or mandatory, nor selected during booking, the coverage
you select in your Customer Profile.
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Termination
17 In the event of material breach by you of any Avis Preferred Rental Agreement the Avis Licensee may
immediately terminate that Avis Preferred Rental Agreement without notice, repossess the Vehicle and for
such purpose may enter any premises where the Vehicle may be and remove the same and you shall be
responsible for and indemnify the Avis Licensee against all actions, claims, costs and damages consequent
upon or arising from such repossession and removal.
Liability
18 You hereby release and indemnify the Avis Licensee from and against any liability for loss or for damage
to any property (including costs relating thereto) left, stored or transported by you or any other person in or
upon the Vehicle before or after return of the Vehicle to the Avis Licensee.
19 (a) The Avis Licensee, whilst taking all precautions and using its best efforts to prevent such happening,
shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the
Vehicle or any equipment, satellite navigation equipment, telephone or cellular network system, or any
consequential or indirect loss or damage, including but not limited to third party claims or loss of profit,
turnover, savings, business, clientele or data.
(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the
Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s
negligence or (iii) any liability to the extent the same may not be excluded or limited as a matter of law.
Your details
20 You agree to keep secure your Customer Number, password and email account used to sign up to Avis
Preferred or subsequently updated by you. You hereby release and indemnify the Avis Licensee from and
against any liability for loss or for damage to any property (including costs relating thereto) including damage
to any vehicle resulting from any failure by you to keep secure your Customer Number, password or email
account.
21 (a) You represent and warrant that the information provided on your Customer Profile is true, accurate
and complete, and undertake to notify Avis of any changes to any of that information, including any changes
relating to your driving licence or credit, debit or charge card details.
(b) You may notify Avis of any changes to the information in your Customer Profile by updating your
Customer Profile on the Avis website. If any such details change prior to or during an Avis Preferred rental,
you must advise the Avis Licensee of such changes immediately.
(c) Each time you enter into an Avis Preferred Rental Agreement, you are deemed to certify that you hold a
valid driving licence and are legally entitled to drive in the country of rental.
(d) If at any time any such information is not true, accurate or complete in any respect the Avis Licensee
may immediately terminate any Avis Preferred Rental Agreement with or without notice. You further agree
to indemnify and hold the Avis Licensee harmless from any loss, liability or expense arising out of any failure
to so maintain the truth, accuracy or completeness of such information.
Miscellaneous
22 If any provisions of these Terms and Conditions are prohibited by the law of any jurisdiction, or are held
to be unenforceable, such provisions shall be of no effect in that jurisdiction but in all other respects the Avis
Preferred Rental Agreement will continue in force.
23 You accept that Avis shall have the right to vary these Terms and Conditions from time to time on notice
to you by way of notification on the Avis website. The latest version of these Terms and Conditions will be
made available on the Avis website. If Avis varies these Terms and Conditions in such a way as to
significantly vary your benefits or obligations, Avis will notify you of such changes by email to the address
specified in your Customer Profile. Unless you give Avis written notice to the contrary within 30 days of
notice from Avis, you shall be deemed to have accepted such variation in respect of all Avis Preferred
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Rental Agreements after such notice has been given by Avis. Notwithstanding the above, the Terms and
Conditions that will apply to each Avis Preferred rental will be the Terms and Conditions in effect at the date
you make the reservation for that rental.
24 It is agreed that the Avis Licensee shall not be deemed to waive any rights under any Avis Preferred
Rental Agreement or to accept any alteration or addition thereto except in writing signed by an officer of the
Avis Licensee or its authorised representative.
Provisions applying in specific countries
25 Notwithstanding anything to the contrary appearing elsewhere in these Terms and Conditions the
following provisions shall apply to any Avis Preferred Rental Agreements in the following countries:
Austria
1 If a Vehicle rented from any Avis location has no Austrian licence plate number you shall, in order to
comply with customs regulations, not give custody of the Vehicle to any other person in Austria. If a Vehicle
rented in Austria has no Austrian licence plate number and you have no domicile in Austria, you shall leave
Austria with the Vehicle within four days of the commencement of the rental.
2 You hereby submit to the extent legally permitted for all disputes against any Avis Licensee situated in
Austria which arise out of these Terms and Conditions or any Avis Preferred Rental Agreement to the
exclusive jurisdiction of the court locally competent for the first district of Vienna.
3 Clause 19 shall be replaced with the following:
19 (a) The Avis Licensee, whilst taking all precautions and using its best efforts to prevent such happening,
shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the
Vehicle or any equipment, satellite navigation equipment, telephone or cellular network system, or any
consequential or indirect loss or damage, including but not limited to third party claims or loss of profit,
turnover, savings, business, clientele or data, unless caused by the Avis Licensee intentionally or through
gross negligence.
(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the
Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s
negligence or (iii) any other damage caused by the Avis Licensee intentionally or through gross negligence.
Belgium
You agree that the entry into these Terms and Conditions and all Avis Preferred Rental Agreements, along
with all communications relating to Avis Preferred Rental Agreements (including reservation confirmations),
by way of electronic communication (including email and telephone) will comply with all written evidence
rules (to the extent they are applicable). The Avis Licensee will be entitled to rely on its electronic records to
prove the contents of the agreements you enter into with Avis and Avis Licensees, even if this requires
deviation from any applicable written evidence rules.
Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee through gross negligence, or as a result of latent
or hidden defects.
France
1. You are advised that a relatively low level of authentication, based on your email address and Wizard
number (if any), is required in order to sign up to Avis Preferred, and to make rental reservations in your
name that incorporate these Terms and Conditions. You acknowledge that such a level of authentication
carries with it the risk that your identity may be “borrowed” by third parties should they gain access to your
email account, Wizard number and/or password. This may result in your credit card being used fraudulently
to make rental reservations.
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2. You agree that the entry into these Terms and Conditions, and all communications relating to future rental
agreements (including reservation confirmations), may be made by way of electronic communication
(including email and telephone).
3. The costs covered in section 8(n) of these Terms and Conditions (expenses linked to damage to the
Vehicle or its accessories) may be invoiced to you, whether the damage to the vehicle or its accessories is
repaired or not. These costs will be invoiced based on the price list table available in the office of the Avis
Licensee.
4. It is agreed that you or any other authorised user, as described in section 7 of these Terms and
Conditions, are entitled to unlimited third party legal liability cover in accordance with French laws and
regulations.
Germany
Clause 19 shall be replaced with the following:
19 (a) Subject to the provisions in Clause 19(b), the Avis Licensee’s statutory liability for damages shall be
limited as follows:
(i) The Avis Licensee’s strict liability for defects in the Vehicle or equipment, satellite navigation equipment,
telephone or cellular network which are in existence at the time of entering into an Avis Preferred Rental
Agreement (cf. section 536a para. 1, 1. alt. of the German Civil Code – “BGB”) is excluded, unless
– such defect affects the material contractual obligations of the Avis Licensee and you could reasonably rely
on the absence of such defect; or
– the Avis Licensee has fraudulently concealed such defect.
(ii) The Avis Licensee shall only be liable up to the amount of the typically foreseeable damages at the time
of entering into the Avis Preferred Rental Agreement for damages caused by a negligent breach of material
contractual obligations;
(iii) The Avis Licensee shall not be liable for damages caused by a negligent breach of non-material
contractual obligations.
(b) The aforesaid limitation of liability shall not apply to any mandatory statutory liability (in particular to
liability under the German Product Liability Act), liability for assuming a specific guarantee or liability for
culpably caused personal injuries.
(c) You shall take all reasonable measures to mitigate damages.
Greece
For the evaluation of any disputes which arise out of these Terms and Conditions or any Avis Preferred
Rental Agreement in Greece, you expressly declare that you accept the place of jurisdiction in Athens,
Greece.
Clause 19(b)(ii) shall be amended to read:
19(b)(iii) any other damage caused by the Avis Licensee intentionally or through gross negligence, or
resulting from any offence against life, honour, health or freedom.
Luxembourg
You agree that the entry into these Terms and Conditions and all Avis Preferred Rental Agreements, along
with all communications relating to Avis Preferred Rental Agreements (including reservation confirmations),
by way of electronic communication (including email and telephone) will comply with all written evidence
rules (to the extent they are applicable). The Avis Licensee will be entitled to rely on its electronic records to
prove the contents of the agreements you enter into with Avis and Avis Licensees, even if this requires
deviation from any applicable written evidence rules.
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Netherlands
1. Clause 19(a) shall be amended as follows:
19 (a) The Avis Licensee, whilst taking all precautions and using its best efforts to prevent such happening,
shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the
Vehicle or any equipment, satellite navigation equipment, telephone, GSM-network or cellular network
system, or for any consequential or indirect loss or damage, including, but not limited to, third party claims or
loss of profit, turnover, savings, business, clientele or data, unless the Avis Licensee was aware or should
have been aware of the defect or fault. A situation preventing you from receiving the expected use of any
leased item, other than consisting of a defect or fault of the Vehicle or of an other leased items, shall not be
considered a defect or fault of the leased item.
2. You shall not be entitled to compensation for any changes or additions made by you, even if the Avis
Licensee has agreed to such changes or additions.
3. Avis Autoverhuur B.V. is considered an Avis Licensee referred to in these Terms and Conditions. These
Terms and Conditions are provided to you on behalf of Avis Autoverhuur B.V. and the other Avis Licensees.
Poland
1. The Avis Licensee will enter into a separate rental agreement written in Polish with you if you so request.
2. Clause 19(a) shall be replaced with the following:
19(a) The Avis Licensee, whilst taking all precautions and using its best efforts to prevent the happening of
such occurrence, shall not be liable for any loss or damage arising from any fault or defect in or from
mechanical failure of the Vehicle or any equipment, satellite navigation equipment, telephone or cellular
network system, or any consequential or indirect loss or damage, unless caused by the Avis Licensee
intentionally.
Portugal
Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee intentionally or through gross negligence.
Republic of Ireland
1 Section 39 of the Sale of Goods and Supply of Services Act, 1980 (the “1980 Act”) is hereby excluded with
respect to the supply of any service by the Avis Licensee to you.
2 The contractual rights which you enjoy by virtue of Section 39 of the 1980 Act are in no way prejudiced by
anything contained in these Terms and Conditions save to the extent permitted by law.
3 Nothing in these Terms and Conditions is intended to nor shall be interpreted so as to restrict or exclude in
any manner whatsoever the rights which you, if dealing as a consumer, enjoy by virtue of Sections 13, 27,
28, 29 or 38 of the 1980 Act.
South Africa and Namibia
1 In accordance with Section 61(1) of the National Road Traffic Act of 2000 you must report any accident to
the Police or at any office set aside by a competent authority for use by a traffic officer within 24 hours of the
accident’s occurrence.
2 The Avis Licensee hereby notifies you in terms of both the Short Term Insurance Act, No. 53 of 1998 and
the Long Term Insurance Act, No. 52 of 1998, of your entitlement to the freedom of choice:
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(a) as to whether you wish to enter into a new policy and make it available for the purpose of protecting the
Avis Licensee’s interests, or wish to make available an existing policy of the appropriate value for that
purpose, or wish to utilise a combination of these options; and
(b) if you wish to enter into a new policy, as to the insurer with which the policy is entered into and as to any
person who is to render services as intermediary in connection with the transaction; and
(c) if you wish to enter into a new policy, as to whether or not the value of the policy benefits to be provided
in terms of that policy, when taken in the aggregate with the value of the policy benefits provided under any
other policy which is also to be made available and used for that purpose, shall exceed the value of the Avis
Licensee’s interest.
Spain
1 The "damages howsoever caused" referred to in Clause 8(n) expressly include damages caused by
unforeseeable events and by "force majeure".
2 Clause 19(b) shall be replaced with the following:
19(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the
Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s
negligence, (iii) wilful misconduct or gross negligence, (iv) in the event you are considered as a consumer
under Spanish law, any liability that, according to Spanish consumer law cannot be excluded, or (v) any
liability to the extent the same may not be excluded or limited as a matter of law.
3 You hereby authorise the Avis Licensee to take possession of all property left in the Vehicle when the Avis
Licensee retakes possession (either owned by you or any third party), and indemnify the Avis Licensee
against all liability for any loss or damage to such property.
4 The following provisions shall be added to clause 14:
g) According to Organic Law 15/1999 of 13 December on the Protection of Personal Data and Act 34/2002
of 11 July on Services of Information Society and Electronic Commerce and other applicable regulations, the
data you provide us with through the Membership Form will be kept in a file at Avis Alquile Un Coche S.A.,
Avenida de Manoteras, 32, Edificio C, 28050 Madrid, in order to deal with the cancellation of the Avis
Preferred service as well as with the benefits corresponding to this service and other Avis services or related
to the car hire service, and/or linked to the transport, automobile and/or accommodation sectors that we
consider may be of interest to you. In the case of commercial correspondence by email or equivalent
medium, you consent in writing to receive advertisements by this medium, unless otherwise stated.
(h) In order to render the service, in certain cases, Avis may need to share your data with third parties. You
are thus advised that Avis works within the Avis Rent a Car System, whereby you expressly accept the
transfer of the personal data on the Membership Form to companies within the Avis Rent A Car System,
nationwide and worldwide, as well as to suppliers and agents that may collaborate with Avis in the car-hire
service. This aims at offering you our best customer service as well as keeping you up-to-date with Avis
products and services and products and services related to car hire, and/or linked to the transport,
automobile and/or accommodation sectors that we consider may be of interest to you.
(i) Avis Alquile Un Coche S.A. advises you that your data may be disclosed to the competent authorities if
requested.
(j) Avis Alquile Un Coche S.A. advises you that electronic files of all hire contracts and other transactions
with Avis will be kept on file.
(k) You may exercise your right of access, rectification, cancellation and opposition by means of a petition in
writing directed to Avis Alquile Un Coche S.A., Avda. de Manoteras, 32, Edificio C, 28050 Madrid.
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Sweden
Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee intentionally or through gross negligence.
Switzerland
1. For the evaluation of any disputes which arise out of these Terms and Conditions or any Avis Preferred
Rental Agreement in Switzerland, you expressly declare that you accept the place of jurisdiction in
Bulach/Switzerland.
2. Clause 19(b)(iii) shall be amended to read:
19 (b) (iii) any other damage caused by the Avis Licensee through gross negligence or wilful misconduct.
United Kingdom
1 You shall be liable as owner of the Vehicle in respect of:
(a) any fixed penalty offence (which may be committed with respect to that vehicle) under the Traffic Acts;
and
(b) any excess charge which may be incurred in pursuance of an order under Section 45 and 46 of the Road
Traffic Regulation Act 1984 (Parking on highways for payment).
2 Where you decline optional coverages on your Customer Profile then, notwithstanding anything to the
contrary in these Terms and Conditions, you shall:
(i) insure the Vehicle (including any additional or replacement vehicle which may be provided under the Avis
Preferred Rental Agreement) on a comprehensive basis with a first-class insurance company approved by
the Avis Licensee in the full replacement value thereof to the Avis Licensee;
(ii) maintain such insurance throughout the duration of every Avis Preferred Rental Agreement and any
extension thereof and ensure that the Avis Licensee’s name is endorsed on the policy as the owner of the
Vehicle;
(iii) comply with the terms and conditions of the insurance policy and pay to the Avis Licensee any excess in
the event of a claim;
(iv) call the nearest Avis station by telephone (transfer charge) even in case of slight damage; further
complete the Avis Licensee's incident report as soon as practically possible;
(v) in the event of any exclusion under the policy, or the insurers withholding or refusing indemnity,
indemnify the Avis Licensee in respect of all loss or damage to the Vehicle and all claims from third parties
which may arise;
(vi) not effect repairs or modifications to the Vehicle. The Avis Licensee shall have the sole right and
responsibility to repair damage to the Vehicle; and
(vii)if any claim is made against the insurers, allow the Avis Licensee to conduct any negotiations and effect
any settlement with insurers and agree to abide by any settlement or arrangement with the insurers by the
Avis Licensee. Any monies payable by the insurers shall be paid to the Avis Licensee or as the Avis
Licensee shall direct.
3 Clause 19 of the Terms and Conditions is deleted and replaced with the following:
19 (a) The Avis Licensee will be responsible if someone is injured or dies as a result of its act or omission.
The Avis Licensee will also be responsible for losses suffered by you as a result of the Avis Licensee
breaching these Terms and Conditions where such losses are a foreseeable consequence of the breach in
the circumstances of the case. Losses will be foreseeable where they are in the Avis Licensee’s and your
contemplation at the time you enter into the Avis Preferred Rental Agreement. The Avis Licensee is not
responsible for indirect losses which happen as a side effect of the main loss or damage and which you may
suffer which are not foreseeable by the Avis Licensee or you (such as loss of profits or loss of opportunity).
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(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the
Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s
negligence or (iii) any liability to the extent the same may not be excluded or limited as a matter of law.
(c) Nothing in these Terms and Condition reduces your statutory rights including relating to a refund and/or
the Avis Licensee’s breach of these Terms and Conditions. For further information about statutory rights
you should contact your local authority, Trading Standards Department or Citizens' Advice Bureau.
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Rentals in the United States and Canada
Updated July 2006
1.
General
A.
These Terms and Conditions form a part of the Rental Agreement (described hereinafter at times as
the/this “Agreement”), which consists of the following parts: the car renter’s Enrollment Profile for use
in enrolling the car renter into Avis Preferred Service, the rental document issued at the time of rental
(“rental document”), a return document in a paper or electronic form with final charges, and the Terms
and Conditions stated below.
B.
This Agreement is between the person signing it, or otherwise indicating assent as the car renter
(“you,” “your” or “yours”) and Avis Rent A Car System, LLC; or Aviscar Inc.; or an independent Avis
Rent A Car System licensee (“we,“ “us,” ”our” or “ours”) and covers the rental of each car by us to you
under Avis Preferred Service (“rental”). You understand that these Terms and Conditions will apply to
each rental of a car to you by us using Avis Preferred Service, as fully as if contained in a separate
agreement signed by you. You agree and understand that your obligations under this Agreement are
personal and are not assignable or transferable by you. Except as may be otherwise explicitly stated
in a particular provision of this Agreement, if your Enrollment Profile indicates a United States
address, then the terms of this Agreement are governed by the law of the State of New Jersey,
without regard to its conflicts of law principles. Except as may be otherwise explicitly stated in a
particular provision of this Agreement, if your Enrollment Profile indicates a Canadian address, then
the terms of this Agreement are governed by the law of the Province of Ontario, without regard to its
conflicts of law principles. You understand that each rental is solely a bailment for mutual benefit and
that you are not our agent for any purpose. If any term or condition of this Agreement is prohibited or
restricted by the law of a jurisdiction in which a rental commences, for that rental such law controls.
C.
You further agree that we have the right to change these Terms and Conditions from time to time
either upon written notice to you, in paper or electronic form, or upon our posting such changes on the
Avis web site. Such changes will apply to rentals that you reserve after such notice has been given,
as indicated by the date of such notice, if sent in written form, or the date such changes are posted on
the Avis web site, which date will be indicated therein. Changes to the Terms and Conditions will be
posted as they occur on the Avis web site at avis.com/terms.
D.
You must keep your Enrollment Form information current by notifying Avis of any changes to such
information including, not limited to your mailing address, drivers license and charge card. You are
encouraged to update your profile at avis.com or you may call 1-866-842-5552. For your convenience,
if your profile indicates a U.S. address, Avis will access the National Change of Address registry
administered by the United States Postal Service (“USPS”) to update your address from time to time.
Only exact customer matches will be updated. Avis is not responsible for errors resulting from USPS
processing.
2.
Meaning of Car
The word “car” means the vehicle rented to you or its replacement and includes tires, tools, equipment,
accessories, plates and car documents.
3.
Who May Drive the Car
A.
You represent that you are a capable and validly licensed driver. You agree that we have the right to
verify that your license has been validly issued and is in good standing; and that we may refuse to
rent to you if your license has been suspended, revoked, otherwise restricted in any way, or if your
driving record is unsatisfactory to us.
B.
We reserve the right to deny rentals based upon information about your license status or driving
record provided by the Motor Vehicle Department of the State/Province, which issued your license.
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C.
Except where otherwise specifically authorized by applicable law, only you, your spouse or domestic
partner, or, if you rent from us under your employer’s corporate account agreement, your employer or
a regular fellow employee incidental to business duties may drive the car, but only with your prior
permission. The other driver must be at least 25 years old and must be a capable and validly licensed
driver.
NOTICE FOR RENTALS IN QUEBEC AND ONTARIO, CANADA
As the renter or signatory of this Agreement, you certify that you hold a valid driver’s license for the
appropriate class authorizing you to drive the vehicle or vehicles described in the contract and you
undertake to ensure that any person called upon to drive the said vehicle or vehicles also holds a valid
driver’s license for the appropriate class.
4.
Return of the Car
A.
You agree to return the car to us in the same condition you received it, ordinary wear and tear
excepted, on the due date and at the time and to the location specified by you at the time of
reservation. You must return it sooner on our demand. If you return it earlier or later, a different or
higher rate may apply and, if returned later, you may be charged a late return fee. You may not return
the car at a time when we are closed. If you do, your responsibility for damage to or loss of the car will
continue; and all charges stated on the rental document as a periodic rate will continue to accrue until
the return location reopens and we retake actual possession of the car. If we do not find the car when
that location reopens, your responsibility for all charges and for damage to or loss of the car will
continue until the car is actually returned or recovered and possession is returned to us.
B.
If you represent in your reservation that you will return the car to a location other than the location
where your rental commences, you may have to pay a “one way service fee.” If you return the car to a
different location from the agreed return location without our written permission, you agree to pay the
unauthorized return location fee specified by us, which is a minimum of $45. If this fee is higher by
multiplying normal mileage rate by the distance between the renting location and the actual return
location, as specified on the return document/return record, you’ll pay a higher fee. You also
understand that a different or higher rate may apply.
C.
If you wish to extend any rental you must contact us at 1-888-897-8448 to request it before your
return date. We may or may not grant an extension or decline to grant it for the entire period you
request in our sole discretion. If we do grant an extension a different or higher rate may be applied to
the extension period; and a service fee may also apply.
5.
Reservation
You agree that you must make a reservation for each rental at least 24 hours prior to the scheduled time of
rental; and must inform the reservation agent, or if made electronically, indicate that this will be a Preferred
Service rental.
6.
Rental Charges
You will pay for the number of miles/kilometers you drive and the period of time you rent the car at the rate
provided to you by the reservation agent or reservation system at the time of reservation or your applicable
corporate rate. The minimum charge is one day (24 hours) plus mileage/kilometerage, or a fixed fee. We will
determine the miles/kilometers by reading the factory-installed odometer. The daily charge applies to
consecutive 24-hour periods starting at the hour and minute the rental begins. If you fail to comply with any
conditions for special rates specified on the rental document our otherwise applicable rates will be charged.
You’ll pay all charges that apply to the rental for miscellaneous services, and all sales, use, rental, GST,
environmental and excise taxes, including any tax-related surcharges, such as for vehicle license recovery
fees, airport facility fees, and/or concession recovery fees. If you use a car with automatic toll payment
capability, you will pay for all tolls incurred during your rental and all related service charges. You will also
pay a reasonable fee for cleaning the car’s interior upon return for excessive stains, dirt or soilage
attributable to your use. You and any third party to whom any rental charges are billed, such as an insurer or
employer, are jointly and severally responsible for payment of all such charges. If you direct us to bill any
such charges to a third party, you represent that you are authorized to do so.
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7.
Start of Rental
The rental commences when you receive the keys to the designated car from us or when you drive the
designated car to the gate and show your valid driver’s license to the gate attendant. You understand that in
some states it may be required that we do a driver’s license signature comparison at the time of rental.
8.
Repossessing the Car
We may repossess the car anytime it is found illegally parked, being used to violate the law or this
Agreement, or appears to be abandoned. We may also repossess the car anytime we discover you made a
misrepresentation to obtain the car. You agree that we needn’t notify you in advance. If the car is
repossessed, you agree to pay the actual and reasonable costs incurred by us to repossess the car and
agree that such costs will be charged to the card you used to rent the car.
9.
Prohibited Use of the Car
Certain uses of the car and other things you or a driver may do, or fail to do, will violate this Agreement and,
in addition to anything else may cause us to cancel your enrollment in Avis Preferred Service. A
VIOLATION OF THIS PARAGRAPH 9, WHICH INCLUDES USE OF THE CAR BY AN NAUTHORIZED
DRIVER, WILL AUTOMATICALLY TERMINATE YOUR RENTAL, VOID ALL LIABILITY PROTECTION
AND ANY OPTIONAL SERVICES THAT YOU HAVE ACCEPTED, INCLUDING ADDITIONAL LIABILITY
INSURANCE, PERSONAL ACCIDENT INSURANCE, PERSONAL EFFECTS PROTECTION AND LOSS
DAMAGE WAIVER. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES,
LIENS AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED LEGAL EXPENSES, FEES
AND COSTS.
It is a violation of this paragraph 9 if:
A.
You use or permit the car to be used: 1) by any one other than an authorized driver, as defined
in paragraph 3 above; 2) to carry passengers or property for hire; 3) to tow or push anything;
4) to be operated in a test, race or contest, or on unpaved roads; 5) while the driver is under
the influence of alcohol or a controlled substance; 6) for conduct that could properly be
charged as a felony or misdemeanor, including the transportation of a controlled substance or
contraband; 7) recklessly or while overloaded; 8) if rented in the United States, outside of the
United States, or with our permission, Canada; or 9) if rented in Canada, outside of Canada, or
with our permission, the United States: or
B.
You or an additional driver, authorized or not: 1) fail to report any damage to or loss of the car
when it occurs, or when you learn of it but, barring physical incapacity, in no event delayed
more than 24 hours; 2) fail to promptly provide us with a written accident/incident report or fail
to cooperate fully with our investigation; 3) obtained the car through fraud or
misrepresentation; 4) leave the car and fail to remove the keys or close and lock all doors,
close all windows and the trunk and the car is stolen or vandalized; or 5) return the car after
hours and the car is damaged, stolen or vandalized.
10. Loss Damage Waiver (LDW)
You understand that you may choose to accept or decline the LDW option by so indicating on your
Enrollment Profile. You understand that LDW is not insurance and is not mandatory. You agree that your
choice will apply to each rental you make using Preferred Service, unless and until you change your choice
for all future rentals by sending us a new Enrollment Profile indicating the changed choice in writing. On any
rental for which you have chosen to accept LDW, you’ll pay the applicable additional daily LDW fee in effect
at the time of rental for each full or partial day that the car is rented to you. You understand that we have the
right to change the LDW fee from time to time; and that you can be informed of the LDW fee that will apply
at the time of your rental by requesting this information from the reservation agent, or checking the Avis web
site at the time you reserve.
In Canada, if you accept LDW, there may nevertheless be a non-waivable amount for which you will
be responsible in the event of loss or damage to the car, which amount will be specified on the rental
document at the time of rental. Currently this amount is a maximum of CA $500.
Notices About Loss Damage Waiver (LDW)
The following section meets certain state requirements for disclosure.
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Indiana: Avis offers an option, for an additional daily charge, to relieve your responsibility for loss or damage
to the car. If you chose not to purchase the optional LDW, you are responsible for loss or damage, including
loss of use, at Avis’ repair cost for parts, paint and labor (inclusive of discounts extended to Avis), up to the
current fair market value if the car is stolen or Avis determines the car is beyond repair. Even if you elect to
purchase the LDW option, you may be responsible for loss or damage under certain prohibited events.
Check paragraph 11 below entitled “Damage to/Loss of the Car.” Read the list of prohibited events in
paragraph 9 of these Terms and Conditions, including exclusions from LDW. Determine if your own
insurance affords coverage for loss or damage, the limit of coverage and a deductible. Your own insurance
may cover all or part of your financial responsibility for collision damage and the amount of the deductible.
You should check with your insurance carrier to find out about your coverage.
Connecticut and Texas: The renter’s personal automobile insurance policy may cover collision, damage,
fire, theft and personal injury incurred while using a rental motor vehicle. The annualized rate for the LDW is
the daily rate times 365 days. Read the list of prohibited events in paragraph 9 of these Terms and
Conditions, including exclusions from LDW. In Texas, the Texas personal automobile insurance policy may
or may not provide coverage for the legal liabilities of the policyholder in connection with the loss of or
damage to a rented vehicle or may otherwise exclude or restrict such coverage. Loss damage waiver is not
insurance. In Texas and in Connecticut, the purchase of loss damage waiver is not mandatory.
Hawaii: LDW Notice: Avis offers an option for an additional daily charge ($11.99–$15.99, depending on car
group, rented in Hawaii) to relieve your responsibility for loss of or damage to the car. If LDW is not
accepted, you are responsible for loss or damage, including loss of use, at Avis’ repair costs for parts, paint
and labor up to a maximum of the current fair market value if the car is stolen or Avis determines the car is
beyond repair. Even if you accept LDW, you may be responsible for loss or damage under certain prohibited
events. Check your Rental Agreement or paragraph 11 below entitled “Damage to/Loss of the Car.” Read
the list of prohibited events in paragraph 9 of these Terms and Conditions, including exclusions from LDW.
Determine if your own insurance affords coverage for loss or damage, the limit of coverage and a
deductible. Your own insurance may cover all or part of your financial responsibility for collision damage and
the amount of the deductible. You should check with your insurance carrier to find out about your coverage.
California and Nevada: You are responsible for loss or damage to the rented vehicle even if someone else
caused it or the cause is unknown. You are responsible for the cost of repair up to the value of the vehicle,
loss of use where allowed by law, and towing, storage and impound fees. Your own insurance may cover all
or part of your financial responsibility for the rented vehicle. Check with your insurance company to find out
about your coverage. Avis will not hold you responsible if you buy LDW, but LDW will not protect you for loss
or damage under certain prohibited events. Read the list of prohibited events in paragraph 9 of these Terms
and Conditions, including exclusions from LDW. The daily cost of optional LDW in California is either $9.00
or $15.00 or a fair market rate based expressly upon the MSRP of the vehicle as set forth by California law
and $15.00 in Nevada, per day. In California and Nevada, the purchase of LDW is not mandatory.
Virginia, Maryland and Kansas: This contract offers, for an additional charge, an LDW to cover your
responsibility for loss or damage to the vehicle. Before deciding whether to purchase LDW, you may wish to
determine whether your own vehicle insurance affords you coverage for loss or damage to the rental vehicle
and amount of the deductible under your own insurance coverage. The purchase of this loss damage waiver
is not mandatory and may be declined. Maryland residents holding auto insurance covering collision
damage have automatic coverage for collision damage to rental cars rented for 30 days or less.
Missouri and Iowa: Collision Damage Waiver and Car Rental Insurance Notice: This contract offers for
an additional charge collision damage and car rental insurance products. Before deciding whether to
purchase any of these optional products, you may wish to determine whether your personal insurance or
credit card provides you coverage during the rental period. The purchase of any of these optional products is
not required to rent a vehicle.
Colorado: This contract offers, for an additional charge, an LDW to cover your responsibility for loss of or
damage to the vehicle. You are advised not to accept this waiver if you have rental vehicle coverage
provided by certain gold or platinum credit cards or insurance on your own vehicle. Before deciding whether
to purchase the LDW, you may wish to determine whether your own vehicle insurance affords you coverage
for loss or damage to the rental vehicle and the amount of the deductible under your own insurance
coverage. The purchase of this LDW is not mandatory and may be declined.
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Louisiana: If you have collision coverage under your own automobile insurance policy written in Louisiana,
your collision coverage automatically extends to rental motor vehicles pursuant to R.S.22:1406(F). Even if
you are not a Louisiana insured renter, the purchase of loss damage waiver is not mandatory and may be
declined. This contract offers, for an additional charge, a loss damage waiver to cover your responsibility for
damage to the vehicle. Before deciding whether to purchase the loss damage waiver, you may wish to
determine whether your own automobile insurance affords you coverage for damage to the rental vehicle
and the amount of the deductible under such coverage.
Minnesota Consumer Protection: Under Minnesota law, a personal automobile insurance policy issued in
Minnesota must cover the rental of any motor vehicle against damage to the vehicle and against loss of use
of the vehicle. Therefore, purchase of any LDW or similar insurance affected in this rental contract is not
necessary if your policy was issued in Minnesota.
Massachusetts: This contract offers, for an additional charge, a collision damage waiver to cover your
financial responsibility for damage to the rental vehicle. Your personal automobile insurance may already
cover you for damage to a rental car. The purchase of a collision damage waiver is optional and may be
declined. For Massachusetts drivers: If the commonwealth adopts a law, regulation or legally binding policy
that requires private passenger automobile insurance policies approved for sale in the commonwealth to
extend comprehensive coverage to rental vehicles, then the disclosure notice which follows shall apply. If
you have an automobile policy on your personal vehicle with coverage for collision, your policy will cover
collision damage to a rental vehicle less the deductible on your policy. Drivers who hold policies in other
states should check with their insurance agents to determine whether their policies extend to rental vehicles.
Illinois: This contract offers, for an additional charge, a collision damage waiver to cover your financial
responsibility for damage to the rental vehicle. The purchase of a collision damage waiver is optional and
may be declined. You are advised to carefully consider whether to sign this waiver if you have rental vehicle
collision coverage provided by your credit card or collision insurance on your own vehicle. The additional
daily fee for LDW is $10.50 per full or partial rental day for vehicles with an MSRP of $30,000 or less and
$13.50 per full or partial rental day for vehicles with an MSRP over $30,000. Before deciding whether to
purchase the collision damage waiver, you may wish to determine whether your own vehicle insurance
affords you coverage for damage to the rental vehicle and the amount of deductible under your own
insurance coverage. In the event you elect not to purchase the Loss Damage Waiver, you may be held
responsible for actual damage to the rental vehicle not to exceed $12,500 from 6/1/06 through 5/31/2007
and an additional $500 each year thereafter, with the year running from 6/1 and ending 5/31. If the vehicle is
stolen, you may be responsible for up to $2,000 unless you failed to exercise ordinary care while the vehicle
was in your control, or if you aided or abetted in the theft of the vehicle, in which case you will be responsible
for the fair market value of the vehicle.
New York: This contract will offer, for an additional charge, optional vehicle protection to cover your financial
responsibility for damage or loss to the rental vehicle. The purchase of optional vehicle protection is optional
and may be declined. You are advised to carefully consider whether to purchase this vehicle protection if
you have rental vehicle collision coverage provided by your credit card or your vehicle insurance affords you
coverage for damage to the rental vehicle and the amount of deductible under such coverage.
The Daily Rate
The additional daily charge for the optional vehicle protection is either $9.00 per day or $12.00 per day
based on the manufacturer’s suggested retail price of the car. If you rent the car for 2 days or more, you may
void the optional vehicle protection within the first 24 hours by personally bringing the car back to an Avis
location for inspection and signing a cancellation notice.
Right To Inspect
Failure to completely and accurately fill out and return an incident report within 10 days of receipt of notice
may make the authorized driver liable for damages sustained to the rental vehicle. EXCEPT where the
damaged vehicle is deemed to be a total loss and subject to salvage, the authorized driver or his or her
insurer has 72 hours from the return of the vehicle to notify the rental vehicle company that he/she wishes to
inspect the damaged vehicle. The inspection must be completed within 7 business days of the return date of
the vehicle. If the authorized driver or his/her insurer does not request this inspection within the 72-hour
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period, the authorized driver or his/her insurer will be deemed to have waived this right. If the rental vehicle
company determined the damaged vehicle to be a total loss and subject to salvage, such 72-hour period for
notification or waiver of the wish to inspect the damaged vehicle shall not apply, and such right to inspect the
damaged vehicle shall expire 10 business days from the authorized driver’s receipt of this notice from the
rental vehicle company at the return of the vehicle or receipt of the first mailing of this notice in the event of
return of the vehicle by automation or after hours. Upon request of the authorized driver or his/her insurer,
we will provide a copy of our estimate of the costs of repairing the damaged motor vehicle.
Prohibited Practices
New York State law prohibits the following practices by rental vehicle companies based on race, color,
ethnic origin, religion, disability, sex, marital status or age:
1. Refusal to rent;
2. The imposition of any additional charge (except where the renter is under the age of 25). In addition, it is
unlawful for any rental vehicle company to refuse to rent a vehicle solely on the requirement of ownership of
a credit card.
Rhode Island: This contract offers, for an additional charge, a collision damage waiver to cover your
responsibility for damage to the vehicle. Before deciding whether to purchase the collision damage waiver,
you may wish to determine whether your own automobile insurance affords you coverage for damage to the
rental vehicle and the amount of the deductible under your own insurance coverage. Read the collision
damage waiver disclosure provision contained in the rental agreement before signing the rental agreement.
The purchase of collision damage waiver is not mandatory under this contract. Notice about Liability for
Damage to the Rental Car: The State of Rhode Island requires us to provide the following information
about your liability for damage to the rental car and the purchase of a damage waiver. Insurance or Credit
Card Coverage: Liability for any damage to the rental vehicle may be covered by your personal insurance
policy or credit agreement. Check your insurance policy or credit card agreement about coverage. Damage
Waiver Coverage: A damage waiver is not insurance coverage. You do not have to purchase the Collision
Damage Waiver. You can decline it. If you purchase a damage waiver, we will waive our right to hold you or
any authorized driver liable for damage. Even if you buy the damage waiver, you and any authorized driver
will remain liable for damage if any of the following apply: (1) damage or loss caused intentionally, willfully or
wantonly by an authorized driver; (2) damage or loss occurring while an authorized driver operates the rental
vehicle while legally intoxicated or under the influence of any illegal drug or chemical as defined or
determined under the law of the state in which the damage occurred; (3) damage or loss caused while an
authorized river is engaging in any speed contest; (4) damage or loss caused while an authorized driver is
using the vehicle to push or tow anything or using the vehicle to carry persons or property for hire, unless
expressly authorized in the rental agreement; (5) damage or loss incurred while an authorized driver is
driving outside the United States or Canada, unless expressly authorized in the rental agreement; (6)
damage or loss incurred while the vehicle is driven, with the renter’s permission or accession, by anyone
other than an authorized driver; (7) damage or loss incurred after the private passenger automobile was
rented or an authorized driver was approved as a result of fraudulent information provided to the rental
company; and (8) damage or loss incurred as a result of commission of a felony by an authorized driver.
11. Damage to/Loss of the Car
If you do not accept LDW, or if the car is lost or damaged as a direct or indirect result of a violation of
paragraph 9, you are responsible and will pay us for all loss of or damage to the car regardless of cause, or
who, or what caused it. If the car is damaged, you will pay our estimated repair cost, or if, in our sole
discretion, we determine to sell the car in its damaged condition, you will pay the difference between the
car’s retail fair market value before it was damaged and the sale proceeds, except in New York, Illinois and
Canada. In New York and Illinois you will pay the lesser of the difference between the car’s retail fair market
value before it was damaged and the sale proceeds, or our estimated repair cost. If the car is stolen and not
recovered you will pay you the car’s fair market value before it was stolen. In Canada, you will pay us the
greater of the car’s retail fair market value or its value on our books of account (also known as depreciated
book value) before theft or, in the case of damage, the sale proceeds. Depreciated book value may be
higher than retail fair market value.
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As part of our loss, you’ll also pay for loss of use of the car, without regard to our fleet utilization, plus an
administrative fee, plus towing and storage charges, if any (“Incidental Loss”). On our request, you will
provide us with the name of your insurer and policy number, or if the insurance is provided by your card
issuer, its insurer. You authorize us to process any or all of our Incidental Loss to the card you use to pay for
the rental. You also authorize us to collect any or all or of our loss from any third party that is responsible for
it. If we collect our loss from a third party after we have collected our loss from you, we will refund the
difference, if any, between what you paid and what we collected from the third party. If the law of a
jurisdiction covering this rental requires conditions on LDW that are different than the terms of this
agreement, such as if your liability for ordinary negligence is limited by such law, that law prevails. You
understand that you are not authorized to repair or have the car repaired without our express prior written
consent. If you repair or have the car repaired without our consent, you will pay the estimated cost to restore
the car to the condition it was in prior to your rental. If we authorize you to have the car repaired, we will
reimburse you for those repairs only if you give us the repair receipt.
12. Personal Accident Insurance (PAI)
You acknowledge that you have read and understand the summary in this Agreement, which describes your
option to purchase Personal Accident insurance (PAI) in connection with each car rental from us, where
such coverage is available, and the terms and conditions of such insurance. You understand that a copy of
the policy is available for your inspection at the rental counter and that you may choose the PAI option by so
indicating on your Enrollment Profile. You agree that your choice will apply to each rental that you make
using Preferred Service, unless and until you change your choice for all future rentals by sending us a new
Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to
accept PAI, you agree to pay the PAI fee in effect at time of rental for each full or partial day that the car is
rented to you. You understand that we have the right to change the PAI fee from time to time and that you
can be informed of the PAI fee in effect at the time of your rental by requesting this information from the
reservation agent or checking the Avis web site at the time you reserve the car. You also understand that we
reserve the right to offer PAI and PEP (see below) as a combined option only. In such event, you agree that
if you have chosen either option on your Enrollment Profile you will be provided both options on each
Preferred Service rental that you make at the fee then in effect for the combined option, unless and until you
notify us, as provided above, of a change of your choice to decline both optional services.
13. Personal Effects Protection (PEP)
You acknowledge that you have read and understand the summary in this Agreement, which describes your
option to purchase Personal Effects Protection Insurance (PEP) in connection with each car rental from us,
where such coverage is available, and the terms and conditions of such insurance. You understand that a
copy of the policy is available for inspection at the rental counter and that you may choose the PEP option
by so indicating on your Enrollment Profile. You agree that your choice will apply to all rentals that you make
using Preferred Service, unless and until you change your choice for all future rentals by sending us a new
Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to
accept PEP, you agree to pay the PEP fee in effect at the time of rental for each full or partial day that the
car is rented to you. You understand that we have the right to change the PEP fee from time to time and that
you can be informed of the PEP fee in effect at time of your rental by requesting this information from the
reservation agent, or by checking the Avis web site at the time you reserve the car. You also understand that
we reserve the right to offer PAI and PEP as a combined option only. In such event, you agree that if you
have chosen either option on your Enrollment Profile you will be provided both options on each Preferred
Service rental that you make at the fee then in effect for the combined option unless and until you notify us,
as provided above, of a change of your choice to decline for both optional services.
14. Liability Protection and Your Indemnity
United States
A.
Except in California and Texas, anyone driving the car who is permitted to drive it by this Agreement
will be protected against liability for causing bodily injury or death to others or damaging the property
of someone other than the driver and/or you up to the minimum financial responsibility limits required
by the law of the jurisdiction in which the accident occurs. Although we comply with the requirements
of the financial responsibility laws applicable to vehicle owners, in California and Texas, this
Agreement does not afford you, or any other driver, any insurance or protection against liability in
those two states. The limit for bodily injury sustained by any one person includes any claim for loss of
that person’s consortium or services. Where the law extends this protection to a non-permitted driver,
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the same limits will apply. Except where required by law to be primary, any protection provided by us
will be secondary to, not excess over, any applicable insurance available to you or any other driver
from any other source, whether primary, excess, secondary or contingent in any way. Otherwise, any
such protection will be provided by us according to the terms, and subject to all of the conditions, of a
standard automobile liability insurance policy issued in the jurisdiction in which the accident occurs,
including all requirements as to notice and cooperation on your part, which are hereby made a part of
this Agreement. If this protection is extended by operation of law to anyone not permitted by this
Agreement to drive the car, or to any person or instance where coverage is not intended to be
afforded by this Agreement, the financial responsibility limits of the jurisdiction in which the accident
occurred will apply. You agree that we can provide coverage under a certificate of self-insurance or an
insurance policy, or both, as we choose. In any case, a copy of the policy and/or certificate will be
available for your inspection at our main office. You understand that unless required by applicable
law, we will not provide (a) coverage for fines, penalties, punitive or exemplary damages; (b) coverage
for bodily injury to you, or your death while not a driver, or any member of your family or the driver’s
family; (c) defense against any claim, unless we are required to provide primary protection but in such
event not after the applicable limits of protection that we furnish are tendered; (d) supplementary no
fault, noncompulsory uninsured or underinsured motorist coverage, and any other optional or
rejectable coverage. Where any of these coverages are required or implied by law, the limits will be
the minimum required under the applicable statute. There is no coverage in Mexico, and the car may
not be taken into Mexico under any circumstances unless special arrangements are made at the
renting location for separate Mexican insurance, where such insurance is available.
B.
You also agree to indemnify us, our parent and affiliated companies for any loss, liability or expense
arising out of the use of the car that exceeds the limits of liability protection provided above, or which
results from any unauthorized use or prohibited operation of the car. You waive any claim against us
for incidental, special or consequential damages in connection with the rental. Where the law extends
protection to a person or instance where no coverage is intended to be afforded by this Agreement,
anyone so protected will be responsible to indemnify us for all amounts that we are thus required to
pay.
C.
Where and to the extent permitted by law, you and we are rejecting uninsured or underinsured
motorist and all optional or rejectable automobile insurance coverages for all rentals; and under any
policy of insurance or certificate of self-insurance in connection with this Agreement, for you and all
other passengers in the car. You understand that uninsured and underinsured motorist coverage
protects you and other passengers in a car for losses and damages suffered if injury is caused by the
negligence of a driver who does not have any insurance or insufficient insurance to pay for losses and
damages.
D.
Florida: In Florida, the renters/authorized driver’s insurance is primary: pursuant to Florida Statute
627.7263 (2), the valid and collectible liability insurance and personal injury protection insurance of
any authorized rental or leasing driver is primary for the limits of liability and personal injury protection
coverage required by Sec. 324.021 (7) and 6327.736 Florida Statutes.
E.
Pennsylvania: REJECTION OF UNINSURED MOTORIST PROTECTION: You are rejecting
uninsured motorist coverage under this rental or lease agreement, and any policy of insurance or selfinsurance issued under this agreement, for yourself and all other passengers of this vehicle.
Uninsured coverage protects you and other passengers in the vehicle for losses and damages
suffered if injury is caused by the negligence of a driver who does not have any insurance to pay for
losses and damages.
F.
Michigan: Under Michigan law, Avis is liable for an injury caused by the negligent operation of the
rented vehicle only up to the maximum amounts of $20,000 because of bodily injury to or death of one
(1) person in any one (1) accident and $40,000 because of bodily injury or death of two (2) or more
persons in any one accident, and only if the vehicle was being operated by the renter or other
authorized driver or by the renter’s spouse, domestic partner, father, mother, brother, sister, son,
daughter or other immediate family member. The renter may be liable to Avis up to those amounts,
and to injured persons for amounts awarded in excess of those amounts.
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G.
Texas: Under Texas law, Avis is obliged to notify renters that their personal automobile liability
insurance may provide coverage.
Liability Protection
Canada
Anyone driving the car who is permitted to drive it by this Agreement will be protected against liability for
causing bodily injury or death to others or damaging the property of someone other than the driver and/or
the renter up to the minimum financial responsibility limits required by the law of the jurisdiction in which the
accident occurs. The limit for bodily injury sustained by one person includes any claim for loss of that
person’s consortium or services. Where the law extends this protection to a non-permitted driver, the same
limits apply. Except where required by law to be primary, any protection provided by us shall be secondary
to any applicable insurance available to you or any other driver from any other source, whether primary,
excess, secondary or contingent in any way. Such protection will be provided by us according to the terms
and subject to all of the conditions of a standard automobile liability insurance policy, issued in the
jurisdiction in which the accident occurs, including all requirements as to notice and cooperation on your
part, which are hereby made a part of this Agreement. You agree that we can provide this protection under a
certificate of self-insurance or an insurance policy or both as we choose. In any case, a copy of the policy
and/or certificate will be available for your inspection at our main office. You understand and agree that
unless required by applicable law we will not provide:
a. coverage for fines, penalties, punitive or exemplary damages;
b. coverage for bodily injury to you, or your death, while not a driver, or any member of your family or the
driver’s family;
c. defense against any claim after applicable limits or coverage that you furnish have been tendered;
d. supplementary no fault, non-compulsory uninsured or undersigned motorist coverage, and any other
optional or rejectable coverage, and you and we reject all such coverages where and to the extent permitted
by law. Where any of these coverages are required or implied by law, the limits shall be the minimum
required under the applicable statute.
There is no coverage in Mexico and the car may not be taken into Mexico under any circumstances.
15. Additional Liability Insurance (ALI)
UNITED STATES
You acknowledge that you have read and understand the summary in this Agreement, which describes your
option to purchase Additional Liability Insurance (ALI) in connection with each car rental from us, where
such coverage is available, and the terms and conditions of such insurance. You understand that a copy of
the policy is available for inspection at the rental counter and that you may choose the ALI option by so
indicating on your Enrollment Profile. You agree that your choice will apply to each rental you make under
this using Preferred Service, unless and until you change your choice for all future rentals by sending us a
new Enrollment Profile indicating the change of your choice in writing. On any rental for which you have
chosen to accept the ALI option, the coverage provided in paragraph 14 above shall be primary; and you
agree to pay the ALI fee in effect at the time of rental for each full or partial day that the car is rented to you.
You understand that we have the right to change the ALI fee from time to time and that you can be informed
of the ALI fee in effect at time of rental by requesting this information from the reservation agent or by
checking the Avis web site at the time you reserve the car.
Summary of Optional Coverages
UNITED STATES
The following are the summaries only of these optional coverages and are subject to all of the terms,
conditions, limitations and exceptions of the applicable insurance policies and this Agreement.
Additional Liability Insurance (ALI) Coverage
Primary coverage is provided to you and authorized operators for third party automobile liability claims in
excess of the limits ordinarily provided under the Rental Agreement. Coverage is subject to the Terms and
Conditions described under paragraph 14., above, of these Terms and Conditions, including all
requirements of notice and cooperation. The provisions of the policy itself shall control at all times.
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Limits
ALI will provide coverage for the difference between the liability limits provided under paragraph 14 of these
Terms and Conditions and a maximum combined single limit of $1,000,000 per occurrence for bodily injury,
including death, and property damage. In no event, where ALI applies, shall the combined limit of coverage
provided by you and by ALI either exceed or be less than that amount.
Exclusions
All exclusions are set forth in the policy. These include violating paragraph 9, above, of these Terms and
Conditions; and coverage excluded under paragraph 14.A. of these Terms and Conditions heretofore stated.
Coverage does not apply in Mexico.
Obtaining Coverage
If you indicate “Accept” in the ALI box when completing the Avis Preferred Service Master Rental Agreement
Enrollment Profile, coverage will be provided for the rental vehicle. The daily fee currently charged for this
optional coverage varies between US$10.95 per day and US$12.95 per day depending upon the state of
rental, and is subject to change. Such daily fee is due for each full or partial rental day.
Personal Accident Insurance (PAI) and Personal Effects Protection (PEP)
Personal Accident Insurance Coverage (PAI)
PAI is provided for accidental death, medical expenses and ambulance expensesfor injuries due to an
accident. The renter is covered during the entire rental period. Passengers are also covered, but only for
accidents occurring while they are riding or driving with the renter in the enclosed portion of the rental car.
Benefits
Loss of Life:
Medical Expenses:
Ambulance Expense:
*NY and WA $225,000 aggregate
**NY andWA $3,500
Renter
US$175,000*
Up To: US$2,500**
US$250
Each Passenger
US$17,500
US$2,500**
US$250
These benefits are payable without regard to any other benefits, which may be due under any insurance
policy, but are subject to change, and may vary in certain states.
Exclusions
This policy excludes coverage for injury or death resulting from a violation of paragraph 9 of these Terms
and Conditions and also injury or Death, which (a) is intentionally self-inflicted; (b) results from any air travel;
(c) results from committing or attempting to commit an assault or felony; (d) results from intoxicants or
narcotics unless administered on the advice of a physician; or (e) results from suicide or attempted suicide
while sane or insane.
Filing a Claim
In the event of a claim or any occurrence that may result in a claim, a written immediate notification should
be given to Avis. A PAI claim form should be obtained from Avis and filed in accordance with the instructions
found on the form.
Obtaining Coverage
If you indicate “Accept” in the PAI box when completing the Avis Preferred Service Master Rental
Agreement Enrollment Profile, coverage will be provided during the rental period. The daily fee currently
charged for this optional coverage is US$3.00, but is subject to change. Such daily fee is due for each full or
partial rental day. This fee varies in New York.
Personal Effects Protection Coverage (PEP)
PEP is provided during each Preferred Service rental to cover personal effects accompanying you en route
and owned by and for your personal use and members of your immediate family permanently residing in the
same household with you who are traveling with you.
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Limits
Maximum coverage during each rental period is US$600 per person. Total benefits for all persons in any
single rental period are limited to $1,800. There is no deductible.
Exclusions
Personal Effects not covered include motorcycles; boats or motors; currency; coins; deeds; bullion; stamps;
securities; tickets or documents. This policy also does not cover: loss outside the United States and Canada;
mysterious disappearance; delay, loss of market, indirect or consequential loss of any kind; breakage of
glass unless coincidental with other loss or damage insured by the policy; wear and tear, mechanical
breakdown, or by processing or any work done on property, unless damage by fire or explosion ensues,
then the direct damage caused by such fire or damage should be covered. Theft is covered only if reported
to the police.
Filing a Claim
To file a claim, a PEP claim form should be obtained from Avis and filed in accordance with the instructions
found on the form.
Obtaining Coverage
If you indicate “Accept” in the PEP box when completing the Avis Preferred Service Master Rental
Agreement Enrollment Profile, coverage will be provided during the rental period. The daily fee currently
charged for this optional coverage is US$1.95, but is subject to change. Such daily fee is due for each full or
partial rental day. This fee varies in New York.
Summary of Optional Coverages
CANADA
The following is a summary only of the optional coverages and is subject to all of the terms, conditions,
limitations and exceptions of the applicable insurance policies, which are available for inspection, and this
Agreement.
Coverage – PEP
Coverage is provided for loss of personal belongings in a rental vehicle from any external cause, except as
excluded, occurring during the rental period. All such losses must be reported to the police and there is a
limit of CA$500 per insured person and a policy limit of CA$1,500. The policy has a CA$25 per claim
deductible and contains other terms, conditions and exclusions.
Coverage – PAI
Coverage is provided for accidental bodily injuries sustained in an accident independently of all other
causes. You are covered during the entire rental period. Passengers are also covered, but only for accidents
occurring while they are riding or driving with the renter on fixed seats in any vehicle, specified in the rental
document (including boarding or alighting there from). The benefit for your death is CA$100,000; and for
each passenger is CA$10,000; and benefits in various amounts for dismemberments. In any event, the
aggregate limit of liability for which the Insurance Company shall be liable is CA$250,000 for all losses
arising out of any one accident. Note: If a rental document Agreement is signed and signed by more than
one person, only the individual whose signature first appears on the rental document will be the insured
person for the purpose of determining who is the renter.
Exceptions
This insurance does not cover any loss resulting from:
1. The use, the operation, or the driving of the vehicle:
(a) while the vehicle operator is under the influence of intoxicating liquor or drugs;
(b) for the transporting of persons or property for hire or for any illegal purpose;
(c) by any person in violation of law as to age, or by any person who has given to the Lessor (the car rental
company) a fictitious name or false age or address;
(d) in any race, speed test or contest;
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(e) any other use of the rental vehicle as prohibited by paragraph 9, above, of the Avis Preferred Service
Master Rental Agreement.
2. Coverage also excludes:
(a) a suicide or any attempt there at;
(b) intentionally self-inflicted injuries;
(c) illness, disease, normal pregnancy or resulting childbirth or miscarriage, and bacterial infection except
bacterial infection of an accidental bodily injury, or if death results, from the accidental ingestion of a
substance contaminated by bacteria;
(d) any act of declared war or undeclared war;
(e) accident occurring while passenger on, or operating, or serving as a member of the crew of any aircraft.
How to Claim
Payments for accidental death will be payable to the estate of the person insured. In the event of a claim or
any occurrence which may result in a claim, a written immediate notification should be given to Avis. A claim
form should be obtained from Avis and filed in accordance with the instructions found on the form.
16. Payment
You agree to pay upon demand:
A.
all rental charges, in accordance with paragraph 6 above, (including those applicable to optional or
miscellaneous services and equipment), then in effect, plus applicable taxes, which apply to the car
you rent for the period of the rental. You understand that you can be informed of the amounts of all
such rates, charges and taxes at the time you make a reservation;
B.
charges for damage to the car in accordance with paragraph 11 above;
C.
charges for LDW option, if accepted, in accordance with paragraph 10 above;
D.
charges for PAI option, (where available) if accepted, in accordance with paragraph 12 above;
E.
charges for PEP option, (where available) if accepted, in accordance with paragraph 13 above;
F.
charges for ALI option, (where available) if accepted, in accordance with paragraph 15 above;
G.
Fuel Service Charge, if applicable, as described in paragraph 19 below;
H.
Collection Expenses - as described in paragraph 22 below;
I.
Fines and Expenses - as described in paragraph 23 below.
17. Credit Card Billing
You agree that all charges will be billed to the card designated by you and that your signature on the
Enrollment Profile and Master Rental Agreement will be deemed to have been made on the applicable credit
card voucher.
18. Error in Rental Charges
You understand that all charges are not final and are subject to your review and to recalculation. You’ll pay
any undercharges and will receive a refund of any overcharges that we discover on review. You authorize
any such credits or additional charges to be made by the method of payment designated on your Enrollment
Profile.
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19. Fuel Service Charge
Most rentals come with a full tank of fuel, but that is not always the case. There are three refueling options:
A.
If you accept the fuel service option at the beginning of your rental, you will not pay us a fuel service
charge.
B.
If you do not accept the fuel service option at the beginning of your rental and you return the car with
less fuel than was in it when you received it, we will charge you a fuel service charge at the applicable
per-mile/kilometer or per-gallon/liter rate specified on the rental document.
(1) The per-mile/kilometer rate is used if you do not buy fuel during the rental. To calculate this amount, we
multiply the number of miles/kilometers driven, as shown on the car’s odometer, times the per-mile/kilometer
rate shown on the rental document.
(2) The per-gallon/liter rate is used if you buy fuel during the rental and provide us with a receipt on your
request, but the tank is not as full when you return the car, as when you received it. To calculate this
amount, we multiply the number of gallons/liters needed to refill the fuel tank to the level it was at when you
received the car (by reading the factory-installed gauge, rounded down to the nearest 1/8 of a tank), times
the pergallon/ liter rate shown on the rental document. Although two methods are used for ease of
calculation, the per-mile/kilometer and pergallon/ liter rates produce approximately the same result.
C.
If you accept the fuel service option at the beginning of your rental by selecting the fuel service option,
you will be charged as shown on the rental document for that purchase. If you choose this option, you
will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the
tank at the time of return. The per-gallon/liter cost of the fuel service option will always be lower than
the fuel and service charge. But if you elect the fuel service option you will not receive credit for fuel
left in the tank at the time of return. The cost of refueling the car yourself at a local service station may
be lower than the fuel service charge or the fuel service option. However, the fuel service charge and
the fuel service option allow for the convenience of not having to stop and refuel the car prior to
return. You acknowledge that the fuel service charge is not a retail sale of fuel.
20.
A.
Charge Card Reserve
You acknowledge that you have been informed that your credit, up to an amount of the estimated total
charges due under this Agreement, as indicated on the rental document, based on your
representations about this rental, may be set aside or reserved by the card issuer of up to one of the
two charge cards which you have listed in your Enrollment Profile for payment of your car rental bills;
or, if you use a debit card, funds in the account to which that card is linked may be set aside for the
greater of the amount of the estimated total charges due under this Agreement, based on your
representation about this rental, as indicated on the rental document or the deposit amount indicated
on signs at the location at which you rent at the time of rental. You consent to the reservation or
setting aside of that estimated total amount at the time of commencement of the rental. You
understand that we will authorize the release of any excess reserve or set aside upon the completion
of your rental, and that your card issuer’s rules apply to your credit line being credited for such
excess; and may not be immediately released by your card issuer.
B.
You further understand and agree that we will bill the card issuer according to the order of your
selected billing priority as stated on your Enrollment Profile. Avis’ credit card policies are also fully
disclosed at avis.com. We may receive card number information from the financial institution that
issued your charge card. Should you not want this information sent to us, you will advise Avis in
writing at 300 Centre Pointe Drive, Virginia Beach, VA 23462.
C.
If you use a credit or charge card that is issued by a financial institution outside of the United States
and your charges are billed to us in a currency other than U.S. Dollars, the full amount of your charge
will be converted to the card account’s billing currency unless you submit a written request in advance
to have the currency conversion performed by your card issuer. The conversion will be based on a
conversion rate published by Reuters and will incorporate a processing charge no higher than 3%
applied to all amounts relating to the transaction. This charge will replace the currency conversion
processing charge applied by your card issuer. You understand that your card issuer has a currency
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conversion process; that you have chosen not to use your card issuer’s currency conversion process;
and that you will have no recourse against your card issuer with respect to any matter related to the
currency conversion or disclosure thereof.
21. Lost or Damaged Property
We are not responsible for loss or damage to any property in or on the car, in any service vehicle, on our
premises, or received or handled by us, regardless of who is at fault. You will be responsible to us for all
claims by others for such loss or damage.
22. Collections
All charges, fees, fines and expenses, including payment for loss or damage to the car, are due at our
demand. If you do not pay all charges when due, you agree to pay a late charge of the lesser of 1-1/2% per
month on the past due balance, if permitted by law. Otherwise you will pay the highest interest rate
permitted by law. You will pay any collection costs, including a service charge for any check that is not
honored by a financial institution and your reasonable attorney’s fees. If you don’t pay any amount when
due, if the law permits, you authorize us to contact you or your employer at your place of business about
payment. If you fail to pay any indebtedness to us in full you understand that we may report such
deficiency to an appropriate credit reporting agency.
23. Fines and Expenses
You’ll pay all charges, fines, penalties, court costs and recovery expenses for parking, traffic, toll and other
violations, including storage liens and charges, plus an administrative fee, with respect to the use of the car
while on rental to you, unless due solely to our fault.
24. OnStar System
You acknowledge that the car may be equipped with the OnStar System, which provides emergency and
other services. You expressly authorize all of those services. You acknowledge that you understand that
OnStar requires the car’s electrical system and equipment, cellular service and satellite technologies to be
available and operating for OnStar to function properly. All services are not available on all rental cars.
OnStar acts as a link to existing emergency and other service providers. Services are limited by, and neither
OnStar nor Avis is liable for, conditions or services outside their control.
Any information (e.g. navigational route support) provided through OnStar is on an “as is” basis. OnStar, its
service providers and Avis will not be liable to you or any user of OnStar in connection with the use of such
information. You agree to release and hold us, and the OnStar service providers, harmless for any OnStar
system failures. You also agree to limit claims against OnStar for damages for any losses under any theory
to the pro rata portion of the rate for use of the car for one day.
Call 1.888.4OnStar (1.888.466.7827) to obtain a copy of OnStar’s terms and conditions and privacy policy.
25. Global Positioning Satellite System (GPS)
At various locations, you may equip the car with Avis Assist or another Global Positioning Satellite System
for your use and convenience at an additional daily charge. We will not and do not use Global Positioning
Satellite Systems (GPS) to track or locate vehicles, other than those that are reported lost or stolen or as
may be required by law enforcement agencies.
26.
A.
General Provisions
You represent that all the information on your Enrollment Profile is true, accurate, and complete. If any
of such information is not true, accurate or complete in any respect, you agree that we have the right
to terminate this Agreement and your enrollment in Preferred Service with or without notice to you.
B.
You agree to notify us in writing of any change in your mailing address, driver’s license number or
state/province of issuance and expiration date, or the status of your driver’s license due to
suspension, revocation or restriction of your driving privileges, employer and business address, credit
identification or other information provided by you on your Enrollment Profile. You further agree to
indemnify and hold us harmless from any loss, liability or expense arising out of your failure to so
notify us, or which results from non-disclosure by you of a change in any of the information previously
provided by you to us to induce us to enter into this Agreement.
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C.
You understand that it is your responsibility to comply with all applicable seat belt and child restraint
laws.
D.
You understand that in no event will you be deemed to be an agent, servant, or employee of ours in
any manner for any purpose whatsoever.
E.
You agree that we do not waive any rights under this Agreement, except if such waiver is in writing
and signed by our president or a vice president.
F.
You agree that we have the right, in our sole discretion, to terminate Avis Preferred Service, or your
participation in the Avis Preferred Service at any time upon written notice to you, in paper or electronic
form, or without notice after two years of Avis Preferred Service rental inactivity. Any written notice will
be presumed to be received when mailed to your address or email address on your Enrollment Profile
or such other address or email address as you may have subsequently provided to us.
27. Participating Preferred Service Locations
You understand that the locations where Avis Preferred Service is available can change from time to time
without notice to you and that you can be informed of the specific Avis locations participating in the Program
by requesting this information from the reservation agent or by checking the Avis web site at the time you
reserve. You further understand that you will be required to follow our standard rental procedures at
locations not offering Preferred Service at the time of your rental.
28. Avis Rent A Car System, LLC, United States Privacy Policy
For the U.S. privacy policy for Avis, please visit this address:
www.avis.com/privacy
29. Aviscar Inc., Canadian Privacy Policy
We at AvisCar, Inc. (“Avis”) recognise the importance of protecting your personally identifiable information
(“PII”) that you provide to us. As of January 1, 2004, the Canadian federal government’s Personal
Information Protection and Electronic Document Act (PIPEDA), a new privacy law, will apply to Avis’
Canadian operations. In addition, the provinces of Québec, British Columbia and Alberta have enacted or
intend to enact a private sector privacy law. These acts regulate the collection, use and handling of PII (e.g.,
personal information about an individual) regardless of how the information exists. This policy explains how
Avis protects your privacy and summarises how and why we collect, use and disclose PII that you may
provide to us. This policy is applicable to PII that you provide to Avis in Canada, and that is held in the Avis
System’s central database located in the United States. This privacy policy does not apply to PII you provide
directly to related companies of Avis located outside of Canada. Some of the countries in which the Avis
System operates in have privacy or data protection laws similar to the laws in Canada; other countries in
which the Avis System operates do not. PII does not include the name, title or business address or office
telephone number of an employee of an organization, or the name, address, telephone number, or similar
information of a person that is publicly available (e.g., in a public telephone directory). In this policy we also
explain how you can contact us if you have a question about, or want to make a change to or delete, any PII
that Avis may be holding about you. We strongly recommend that you take the time to read this privacy
policy and retain it for future reference.
What PII Does Avis Collect About You and How Does It Collect It?
When you make a reservation, rent a car and/or join any of Avis’ programs, we need to collect certain
information about you in order to provide our services. The information we require is necessary in order to
identify you, contact you, provide the requested service and administer your rentals. The service that you
use will determine what information we collect from you. This information will include at least some of the
following about you:
• Name
• Your Home and/or Business Address
• Phone Number(s) at which we may contact you
• Your Date of Birth
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• Method of Payment (e.g., Credit Card Account Number and Expiration Date)
• Your Driver’s License Number and Province/Country of Issuance
When you rent a car, we will also record information that details your rental as recorded in your rental
agreement (e.g., where you rented the car, where and when you returned the car, payment arrangements,
insurance preferences, gas consumption, mileage and other information related to the vehicle rental). In
addition, in order to better serve you, Avis offers customized rental services on a membership basis. If you
wish to join and request one of these services, such as Preferred Service, President’s Club, Chairman’s
Club or the Avis Weekender Club, Avis may need more information than is required for providing standard
car rental service. Information on what PII is collected and used in connection with these services is
available in brochures and materials describing these services. We may also need certain information from
you when you request any of the following services and/or equipment: Special Needs/Optional Equipment,
Special Offers/Discounts, Partner Member Numbers, use of an Avis AWD number, Frequent Traveler
numbers and Car Preferences. For example, if you wish to use a discount that Avis provides to members of
an association to which you belong, we will collect information about your membership in that association,
both to verify your membership and to provide you with the correct discount for our services. The PII we
collect about you will be with your express or implied consent, by your request for our services. How we
collect PII will depend on how you use our services. We may collect PII directly from you by telephone, fax,
e-mail, at the counter, upon your completion of an application or enrolment form, or through your use of our
web site. We may also collect information about you indirectly though a travel agent, an account program or
through one of our partner programs when you deal with us through those means. You may choose not to
provide some or all of your PII to us, but this may prevent us from providing our services to you, or limit our
ability to provide you with the level of service that you would otherwise expect from us.
How Is My Personal Information Used or Disclosed by Avis?
We strive to ensure a stress-free rental experience and are dedicated to building a rewarding and lasting
relationship with every customer. In order to provide the level of service we believe you expect from us, we
may use and disclose your PII for the following purposes:
General Purposes – We use your PII to:
• provide the services that you request;
• do all things necessary to administer those services;
• research, develop, manage, protect and improve our services;
• unless you opt out, to conduct customer satisfaction surveys; and
• maintain and develop our service-oriented software and other business systems.
We may disclose your PII to other related and non-related organisations including:
• your company or organisation if you use our services under a corporate or other commercial account;
• one of our program partners (e.g., if you are a member of a frequent traveler program and you have asked
us to send it details of your rental agreement with us to obtain your benefits from that program);
• your credit card issuer;
• credit reporting and fraud checking agencies;
• debt collection agencies, if you fail to pay monies owed to us;
• government or private organisations responsible for the processing or handling of traffic or parking related
violations;
• driver licensing authorities, directly or through intermediary organizations, when needed to verify
compliance with Avis’ safe driver criteria for qualified drivers and/or to verify license information; and
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• government, regulatory and law enforcement agencies where the disclosure is required or authorised by
law.
Use or Disclosure for Marketing Purposes
If you have not opted-out of receiving marketing materials, we may use and disclose your PII to offer you
products and services provided by Avis, our affiliates and/or our parent company and Avis System licensees
located in Canada and the United States. We may also use (but not disclose) your PII to offer you products
and services provided by Avis System program partner organisations. While these organizations change
over time, our program partners are generally from the transportation, vacation and other travel related
sectors. A list of our affiliates and current program partner organizations may be obtained by contacting us
through one of the methods included in this policy. You may choose not to allow us to use or disclose your
PII for direct marketing purposes by indicating your preference on the rental agreement or by contacting us
as outlined below (see “Whom Can You Contact for Further Information?”). The service providers we have
retained to perform services on our behalf, are not authorized by us to use or disclose the information except
as necessary to perform services on our behalf or to comply with legal requirements.
Use To Provide Customer Service
When you provide us with your PII, we will enter your information into the centralised Avis System database
that is located and maintained in the United States. Once your information is in the Avis System database, it
will not be used for any purpose not set forth in this policy. Your PII will be accessible by Avis System
entities and, should you request services from Avis System licensee locations, those Avis System licensees.
Some of the countries in which the Avis System operates do not have, or have different privacy or data
protection laws. The laws of these countries may apply if you provide personal information to Avis System
entities and/or licensees in these countries.
How Does Avis Protect My PII?
We take reasonable steps to protect all of the PII we hold from misuse, loss, unauthorised access and
modification or disclosure in violation of this policy. This protection applies in relation to information stored in
both electronic and hard copy form. Access to the Avis System Database is restricted to authorised
personnel and is password protected. PII transmitted through our web site is encrypted.
Can I Access The PII That Avis Has About Me?
You may access any PII that we have collected about you subject to certain exceptions. We will normally
provide access without charge unless you either request access to a large volume of information, or we
have to access archived records to obtain the information. In these circumstances, we may impose a
reasonable fee. We will, however, advise you of that fee in advance. You may challenge the reasonableness
of the cost. Details of how to contact us are set out below. There may be instances where we may not be
able to provide you access to your PII, for certain reasons. Among these are; it has been destroyed or
deleted after expiry of applicable retention periods, it contains PII of other persons or it contains
commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we
will explain why and document that for our records.
Tell Us If We Need To Update Your PII Or Preferences
If you registered online you can go online and update the PII we hold about you. If you did not register online
and want to update your PII preferences, you can contact Avis at the number and/or addresses set out in
this policy. You play an active role in assisting Avis in maintaining the accuracy of your PII for as long as it is
used for the purposes set out in this policy. Your prompt notification to us of any changes to your PII will
assist us. If we don’t agree to make the changes, you may challenge our decision.
Use Of Web Site Tracking And Cookies
Use of Internet Protocol (“IP”) Addresses: An IP address is a unique number that is automatically assigned
to your computer whenever you are surfing the Internet so that your computer can be identified by the main
computers, known as “web servers,” that “serve up” web pages. This allows us to identify and gather general
information and data about use of the site, such as the web pages viewed on www.avis.com. Avis collects IP
addresses for the purposes of helping us diagnose problems with our main computers, for system
administration, to report aggregated information to our business partners, and to audit the use of our web
site. When users request web pages from our web site, our Web servers log the User’s IP address. We do
not normally link IP addresses to anything personally identifiable, which means that a user’s session will be
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logged, but the user will remain anonymous to us. For example, we collect and/or track the home server
domain name, the type of computer, and the type of web browser used by you to access this web site. Such
collection and tracking information is gathered by us as you navigate through our web site, and will be used
by us for our business purposes only. We can, and will, use IP addresses to identify you when we feel it is
necessary to enforce compliance with our Web Site Terms of Use or to protect our service, site, users or
others.
Cookies
Cookies are small pieces of information that a web site sends to your computer for record-keeping purposes,
and is stored in a file on your computer’s hard drive. Cookies make web-surfing easier for you by saving
your preferences so that we can use the saved information to facilitate your use of our web site when you
return to the web site. Cookies do not tell us your individual identity unless you have chosen to provide it to
us. We never save passwords or credit card information in cookies. The use of cookies is an industry
standard, and as such, you will find that most major web sites use them. You can delete your cookie file at
any time. Most web browsers are initially set up to accept cookies. You can reset your web browser to
refuse cookies or to indicate when a cookie is being sent. However, note that some parts of Avis and/or
Avis-affiliates’ services will not function properly or may be considerably slower if you refuse cookies. For
example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty
completing transactions. Avis and/or Avis’ affiliates have two (2) primary uses for cookies. First, we use
them to specify a user’s preferences. For example, you can specify keywords across several categories or
markets so you don’t have to tell us repeatedly your car choice. Second, we use cookies to track web site
usage trends and patterns. This helps us understand our users’ needs better and improve areas of our web
site. While both of these activities depend on the use of cookies, you have the option of disabling (refusing)
the cookies via your web browser preferences. We use third party ad serving technology to serve ads when
you visit our web site. This technology uses information about your visits to this site (not including your
name, address, or other personal information) to serve our ads to you. In the course of delivering our
advertisements to you, a unique third party cookie may be placed or recognized on your browser. You may
occasionally get cookies from our business partners if you use the links on our web site to reach their
respective web sites. Avis and/or Avis-affiliates do not control these cookies. We also share web site usage
information about visitors to our web site with a reputable third party for the purpose of targeting our Internet
banner advertisements on this site and other sites. To do this, we use web beacons and cookies provided by
our third-party ad server on this site. The information we collect and share through this technology is not
personally identifiable. The use of advertising cookies and web beacons sent by such third-party web
servers is standard in the Internet industry. For more information about our third party ad server, cookies
and how to opt-out, please go to http://www.doubleclick.net/us/corporate/privacy
What You Consent And Agree To
When you provide us with your PII, you consent and agree to our use and disclosure of your personal
information in accordance with this Policy including, in particular to:
• our collection, use and disclosure of that information in order to provide the service you have requested, to
administer the rental, to provide customer services, and to operate our business, as described in this Policy;
• if you do not opt-out, our use and disclosure of your PII for direct marketing purposes and customer
satisfaction surveys.
• if you do not disable cookies or exercise the DoubleClick opt out, our collection and use of information
about your web site visits for the purposes described in this policy.
Your Options
You can opt-out of use and disclosure of your information for marketing purposes and customer satisfaction
surveys by contacting Avis through one of the methods below. In addition, you can withdraw your prior
consent by any of the methods provided below under “Whom Can I Contact For Further Information?” Your
consent will be withdrawn, however, it is possible that you may receive promotions scheduled prior to our
receipt of your withdrawal of consent.
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Changes to this Policy
This is our current privacy policy outlining our PII management practices. It replaces any other privacy policy
published by us prior to the date below. We may change this policy from time to time. If you have any
questions, need to modify, or delete your PII or to obtain an up to date copy of our privacy policy, contact us.
This Policy was last updated in November 2003.
Whom Can You Contact for Further Information?
If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback and comments; (3)
access or correct your PII we have; and/or (4) opt out of further communications, contact us as detailed
below. We offer Customers the opportunity to “opt out” of use and disclosure of the Customer’s PII for
marketing purposes and customer satisfaction surveys. You can elect to opt out from communications for
these purposes, by contacting the Privacy Officer as indicated below. We also incorporate into our Data
Warehouse “do not market” lists maintained by certain other organisations. Customers can contact Avis for
any of the above reasons by using the following methods:
1. Telephone to Customer Service: 1-800-352-7900
2. Fax: 1-416-213-8515
3. E-mail: privacy.officer.ca@avis.com
4. Mail: Privacy Officer, AvisCar Inc., 1 Convair Drive East, Toronto, Ontario M9W 6Z9
Dispute Resolution
If you are not satisfied with the way in which we handle your inquiry, you can contact any of the following:
1. Avis Privacy Officer
a. Mail: Privacy Officer, AvisCar Inc.,
1 Convair Drive East, Toronto, Ontario M9W 6Z9
b. Phone: 1-416-213-8400
c. Fax: 1-416-213-8515
d. E-mail: privacy.officer.ca@avis.com
2. Avis Legal Department
a. Mail: 6 Sylvan Way, Parsippany, NJ 07054
b. Phone: 973-496-0202
c. Fax: 973-496-3444
If you are not satisfied with the way we handle your complaint, you can also contact:
3. The Privacy Commissioner of Canada
a. Mail: 112 Kent Street, Ottawa, Ontario K1A 1H3
b. Phone: 1-800-282-1376
c. Fax: 613-967-6850
d. E-mail: cai.communications@cai.gouv.qc.caavis
Links to provincial Information and Privacy Commissioners can be found on the Privacy Commissioner of
Canada web site at http://www.privcom.gc.ca.
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Warning Notices for Rentals in:
Arizona: It shall be a violation of Arizona revised statute 13-1806 if this vehicle is not returned within 72
hours of the specified date and time and you shall be subject to a maximum fine of $150,000 and/or
maximum imprisonment of 1.875 years. Cars shall not be driven into Mexico.
District of Columbia: Warning—failure to return any rented vehicle in accordance with the terms of this
Rental Agreement may result in criminal penalty of up to 3 years in jail.
Washington: Warning—failure to promptly return this vehicle on the date indicated may result in criminal
prosecution under RCW 9.45.062.
Notice: Florida: Dade County—You must be provided with a local road map with each rental. Your
signature on the Master Rental Agreement acknowledges receipt of that map, therefore you need not sign
for it at time of rental.
These Terms and Conditions are effective August 1, 2006
You can always find the most updated Terms and Conditions at avis.com/terms
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Rentals in Australia
Effective September 2006
Australian Terms and Conditions
Our Commitment to You
Avis is a leading car rental company in Australia and New Zealand and the winner of major Quality and
Customer Service Awards, servicing both the leisure and business traveller. We are committed to providing
quality service and value for money. In particular:
• we provide only current model vehicles;
• our vehicles are serviced and maintained in accordance with manufacturers' recommendations;
• if You consider that Your vehicle has become in any way defective, or if
You have any other problem in relation to the service Avis provides, please contact us immediately on our
toll free customer hotline number 1800 123 071 + extn 3230 and we will endeavour to provide a solution
at no cost to You;
• we respect Your Consumer Rights (as defined below); and
• we welcome Your feedback. Please tell us where we are going wrong by
completing the in-car mirror hanger customer feedback form or on the website or by phone or mail. (We
would also like to hear about what we are doing right).
Consumer Rights Statement
Your Consumer Rights (as defined below) include the right to receive services from Avis which are rendered
with due care and skill. You can find out more about Your Consumer Rights from consumer organisations
and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading
authorities.
As indicated in Avis' Commitment Statement above, nothing in this Rental Agreement is intended to reduce
or prejudice Your Consumer Rights. See also clause 12.2 (below).
Several provisions of the Rental Agreement expressly refer to Your Consumer Rights. These are intended to
be reminders to You. The fact that a clause does not include a reference to Your Consumer Rights does not
mean that the clause in question affects Your Consumer Rights. Rather, they are simply places where we do
not think it is necessary to include a reminder.
ABOUT YOUR RENTAL AGREEMENT
1.1 The Worldwide Master Rental Agreement made between You and Avis comprises:
- the Worldwide Terms and Conditions;
- the original (and any subsequent) Enrolment Profile that You complete and sign; and
- each Rental Document.
1.2 The Worldwide Master Rental Agreement (including clauses 5 to 15 of these Terms and Conditions)
covers each rental of a Vehicle made by You under the Avis Preferred Service Program.
1.3 These Terms and Conditions prevail (to the extent of any inconsistency) over any separate agreement
You may sign or make with Avis. For the avoidance of doubt the Australian Terms and Conditions only apply
to Your rental in Australia.
1.4 Avis may change these Terms and Conditions from time to time. Avis will inform You in writing of any
changes, and those changes will apply to the next rental You make after Avis has sent You that written
notice.
1.5 Avis will not waive any of its rights under the Worldwide Master Rental Agreement, except in writing
signed by an officer or authorised representative of Avis.
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1.6 If any term or condition is prohibited by law in a jurisdiction covering a rental, that term is, in that
jurisdiction, ineffective to the extent of the prohibition.
INTERPRETING YOUR RENTAL AGREEMENT
2 In these Terms and Conditions:
"Agreement" means the Worldwide Master Rental Agreement referred to in clause 1.1 governing the
Program;
"Authorised Driver" means:
- an additional driver who signs the Additional Drivers Form or Rental
Document;
- Your spouse; or
- Your employer or a fellow employee, if either is engaged in activities that are incidental to Your business
duties;
"Avis" means W.T.H. Pty Limited ABN 15 000 165 855 trading as "Avis Australia" or, where applicable, an
independent Avis Rent A Car System licensee;
"ER" means Excess Reduction, an option which is described in clause 11.5;
"PAI" means the Personal Accident Insurance option set out in the PAI/PEB Policy;
"PAI/PEB Policy" means the insurance policy issued to Avis by a registered insurer, the terms of which
govern PAI and PEB (You should receive a copy of the PAI/PEB Policy with these Terms and Conditions - if
You do not have a copy, please ask Avis for one);
"PEB" means the Personal Effects and Baggage Insurance option set out in the PAI/PEB Policy;
"Program" means the Avis Preferred Service Program referred to in clause 1.2;
"Protection Package" means the Protection Package option set out in clause 15;
"Rental Document" means the document issued by Avis to You when a Vehicle is rented to You and which
sets out the Vehicle's details and the fees and charges applicable to that rental;
"Rental Period" means, in respect of each rental of a Vehicle, the period commencing when You receive
the keys to the Vehicle from an Avis employee or agent and ending on the date that You return the Vehicle
to Avis;
"Substitute Vehicle Insurance" means a policy of motor vehicle insurance held by You or an Authorised
Driver which covers You or the Authorised Driver while You or the Authorised Driver use the Vehicle as a
substitute for the vehicle insured under that policy;
"Vehicle" means any vehicle rented by You under the Program (or any substitute vehicle), and includes its
parts, components, accessories and contents supplied by Avis;
"You" or "Your" refers to the person who has signed the Enrolment Profile referred to in clause 1.1 and
with whom the Agreement is made;
“Your Consumer Rights” means Your rights as a consumer under applicable consumer protection
legislation, including the Trade Practices Act 1974 (Cth), which cannot be excluded, restricted or modified by
this Rental Agreement. .
YOUR PARTICIPATION IN THE PROGRAM
3.1 (a) The information provided on any Enrolment Profile about You must be true, accurate, complete and
up to date. You acknowledge that Avis will rely on such information to enter into the Agreement.
(b) You must notify Avis in writing if You wish to change Your selection of the following options:
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(1) Protection Package (see clause 15), or
(2) ER (see clause 11.5).
3.2 You indemnify Avis for any loss, liability or expense arising from Your failure to comply with clause 3.1.
3.3 Avis may alter any of the fees or charges payable under the Agreement at any time without notice to
You. You can be informed of the charges and fees by asking at the time of reservation or at the rental
counter. You agree that You must pay all charges and fees whether or not You have asked about them.
3.4 Any notice sent to You by Avis will be deemed to have been received by You within three days of Avis
having mailed it to the address shown on Your Enrolment Profile.
3.5 (a) Avis may change the locations from where the Program is available from time to time and without
notice to You. You may find out which Avis locations participate in the Program by asking when You reserve
a Vehicle.
(b) You will be required to follow standard Avis rental procedures at locations not participating in the
Program at the time of rental. PAI and PEB may not be available at those locations.
3.6 Avis may terminate the Agreement and Your enrolment in the Program at any time if You or an
Authorised Driver breach these Terms and Conditions.
MAKING A RESERVATION
4 For each rental, You must make Your reservation at least 24 hours before Your chosen time of rental, and
inform the reservation agent that the reservation is for a preferred service rental.
DRIVER
5 You agree and acknowledge that:
(a) only You or an Authorised Driver will drive the Vehicle; and
(b) You and any Authorised Driver are currently licensed to drive the Vehicle and have been so licensed to
drive for a period of 12 months or longer (excluding any time under a learner's permit or provisional licence).
WHERE YOU CAN AND CANNOT DRIVE THE VEHICLE
6.1 You and any Authorised Driver must only use the Vehicle on a road which is properly formed and
constructed as a sealed, metalled or gravel road.
6.2 You and any Authorised Driver must not unless authorised in writing by Avis, drive or take the Vehicle:
(a) to Kangaroo Island or Fraser Island;
(b) into or out of the Northern Territory, Tasmania or to any points in Western Australia north of Carnarvon;
(c) in Queensland:
1.
Highway No.27: Beyond Chillagoe in a Westerly direction;
2.
Highway No 1: Beyond Normanton in a Southerly direction and no further North than Karumba;
3.
If the vehicle is a Passenger vehicle or truck, beyond Cooktown to the North or Lakeland to the
West and no further north than Cape Tribulation on the coast road;
4.
On the coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland, unless the
vehicle is a Group W, 4WD;
(d) above the snow line in Tasmania, New South Wales and Victoria (being Jindabyne in New South Wales
and Bright in Victoria) from the beginning of June until the end of September; or
(e) on beaches or through streams, dams, rivers or flood waters.
USE OF THE VEHICLE
7.1 You and any Authorised Driver must:
(a) not allow the Vehicle to be used for any illegal purpose, race, contest or performance test of any kind;
(b) not allow the Vehicle to be used to tow or push anything;
(c) not carry more passengers than may be properly accommodated by the seat belt restraints provided in
the Vehicle, or carry a greater load than that for which it was built;
LONDOCS\2394232.01
38
(d) not be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit
in the State or Territory in which the Vehicle is driven;
(e) not allow the Vehicle to be used to carry passengers for payment of any kind;
(f) not use the Vehicle when it is damaged or unsafe;
(g) not use the Vehicle to transport goods, except in compliance with all necessary approvals, permits,
licences and government requirements (to be obtained at Your cost) and in accordance with the Vehicle
manufacturer's and Avis' recommendations;
(h) not, without Avis' prior written consent, use the Vehicle to carry any flammable substance which has a
flash point under 22.8°C or any other explosive or corrosive substances; and
(i) not use the Vehicle in contravention of any law.
7.2 You must pay for any unauthorised repairs to the Vehicle and for all
parking and traffic infringements in respect of the Vehicle during the Rental
Period.
MAINTENANCE, SECURITY AND SAFETY
8.1 You and any Authorised Driver must:
(a) maintain all of the Vehicle's engine oils and engine coolant levels to the manufacturer's specifications as
set out in the Vehicle’s operations manual located in the glove box;
(b) keep the Vehicle locked and the keys under Your or the Authorised Driver's personal control at all times;
and
(c) comply with any applicable seat belt and child restraint laws.
8.2 You must not have repairs to the Vehicle carried out unless Avis authorises You to do so. Avis requires
verification of the cost of repairs for audit and GST purposes. You should obtain an original tax
invoice/receipt to assist Avis. Avis will reimburse You for any repairs to the Vehicle authorised by it, provided
that the cost of those repairs is verified. To the extent that Avis cannot verify the cost of repairs, Avis will not
reimburse You.
RETURN OF VEHICLE
9.1 You must return the Vehicle to Avis:
(a) to the place, on the date and by the time shown on the Rental Document;
(b) in the same condition as it was at the commencement of the Rental Period, fair wear and tear excepted.
9.2 If you tell us that You wish to return the Vehicle to a location other than that stated on the Rental
document, Avis will advise You of the amount of the “one-way fee” that you will incur. If You do not tell us
in advance, You must pay a “one-way fee”, as determined at the end of the Rental Period.
9.3 You must return the Vehicle to an Avis location during normal business hours. If You return the Vehicle
later than the time shown on the Rental Document, You must pay all additional rental charges.
9.4 If:
(a) You return the Vehicle on a date, or at a time, or to a place other than that shown on the Rental
Document; or
(b) any special conditions set out in the "Rates" section on the Rental Document are breached, the rates
shown on the Rental Document will not apply and You must pay the Avis standard rate for the Vehicle for
the Rental Period.
9.5 Avis may request the immediate return of the Vehicle, or Avis may retake the Vehicle without notice, if
Avis reasonably suspects that:
(a) The vehicle may be used for an unlawful purpose;
(b) damage to the Vehicle, or injury to persons or property is likely to occur; or
(c) the Vehicle will be involved in an industrial dispute; and You must also pay Avis any cost it incurs as well
as all costs and charges under the Agreement for the period up to return/repossession of the Vehicle.
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39
FUEL
10 If You do not select the Prepaid Fuel Option (where available), and You return the Vehicle with less fuel
than it had when You rented it, You must pay the Fuel Service Charge per litre as set out on the Rental
Document.
LOSS DAMAGE WAIVER, DAMAGE AND LOSS OF PROPERTY
11.1 Subject to this clause 11, You are liable:
(a) for the loss of, and all damage to, the Vehicle; and
(b) for all damage to the property of any person:
(i) which is caused or contributed to by You or an Authorised Driver;
or
(ii) which arises from the use of the Vehicle by You or an Authorised Driver.
This clause 11 does not apply to any damage or loss for which Avis is liable to You under this Agreement.
Remember that references to the "Vehicle" include all of its parts, components, accessories and contents
(see the definition of "Vehicle" in clause 2).
11.2 Subject to clause 11.3, if:
(a) You accept the Loss Damage Waiver option on the Rental Document at the commencement of the
Rental Period (or it is included in Your rate); and,
(b) where applicable, You pay the excess shown on the Rental Document for each separate event involving
damage to or loss of the Vehicle or for each separate event involving damage to the property of any third
party which is caused by the use of the Vehicle by You or an Authorised Driver,
Avis:
(c) waives Your liability under clause 11.1 for damage to the Vehicle or loss of the Vehicle; and
(d) will ensure that You and any Authorised Driver are entitled to be indemnified under a policy of liability
insurance provided by a registered insurer for Your and an Authorised Driver’s legal liability to a third party
for damage to the property of that third party which is caused by the use of the Vehicle by You or an
Authorised Driver.
11.3 Subject to Your Consumer Rights, You must always pay, and clause 11.2 does not cover:
(a) the excess shown on the Rental Document if there is damage to or loss of the Vehicle or if there is
damage to the property of any third party;
(b) the cost of rectifying any tyre damage not attributable to normal wear and tear;
(c) the cost of repairing any damage caused deliberately or recklessly by:
(i) You;
(ii) any other driver of the Vehicle; or
(iii) any passenger carried during the Rental Period;
(d) the cost of repairing any damage to the Vehicle or to third party property caused by You using, or
permitting the Vehicle to be used, in any area prohibited by the Agreement;
(e) the cost of repairing any damage to the Vehicle or to third party property caused by contact between the
Vehicle and anything overhanging the roadway or the Vehicle; or
(f) the cost of repairing any water damage to the Vehicle or any underbody damage, and any resulting
damage from that underbody damage, to the Vehicle.
11.4 For the purposes of this clause 11, the amount You must pay for any damage or repair may be
reasonably determined by Avis and includes:
(a) the cost of repairs to the Vehicle or the market value of the Vehicle at the time of the loss or damage,
whichever is the lesser;
(b) appraisal fees;
(c) towing, storage and recovery costs;
(d) a reasonable administrative fee reflecting the cost of making arrangements for repairs and towing and
other administrative activities;
and
(e) a per day loss of use fee based on the estimated downtime of the Vehicle. If the amount determined by
Avis and paid by You under this clause 11.4 exceeds the final cost of the damage or repair, Avis will refund
the difference to You.
11.5 Excess:
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(a) You are liable for the amount of the excess shown on the Rental Document for each separate event
involving damage to or loss of the Vehicle or if there is damage to the property of any third party arising
from Your use of the Vehicle. The amount of the excess varies depending on Your age, location, type of
vehicle and applicable rental rate.
(b) If You accept ER Your excess amount will be reduced provided You have not breached the Agreement.
(c) The ER fee to reduce Your excess amount varies depending on Your age and the type of vehicle rented.
Full details of the current excess amount and the ER fees are available from Avis.
(d) Avis may change or cancel the availability of ER at any time by notice to You.
LIABILITY OF AVIS
12.1 Unless Avis or an Avis employee acting in the course of their employment is negligent, and subject to
Your Consumer Rights, Avis is not liable to any person, and You indemnify Avis, for any loss of, or damage
to,
any property:
(a) stolen from the Vehicle or otherwise lost during the rental; or
(b) left in the Vehicle after its return to Avis.
12.2 Neither clause 12.1 nor any other provision of the Agreement affects Your Consumer Rights.
CLAIMS AND PROCEEDINGS
13 Where the use of the Vehicle by You, an Authorised Driver, or any other person results in an accident or
claim, or where damage or loss is sustained to the Vehicle or any third party property, You and/or any
Authorised Driver must:
(a) promptly report such incident to the local police;
(b) promptly report such incident in writing to Avis;
(c) not, without Avis' written consent, make or give any offer, promise of payment, settlement, waiver,
release, indemnity or admission of liability;
(d) permit Avis or its insurer at its own cost to bring, defend, enforce or settle any legal proceedings against
a third party in Your name;
(e) permit or ensure that Avis may claim in Your name or that of the Authorised Driver under any applicable
Substitute Vehicle Insurance, and assist, and cause the Authorised Driver to assist Avis in making such a
claim, including assigning any right to claim under any Substitute Vehicle Insurance to Avis;
(f) complete and furnish to Avis within a reasonable time any statement, information or assistance which
Avis or its insurer may reasonably require, including attending at a lawyer's office and at Court to give
evidence.
Avis will meet your reasonable out-of-pocket expenses in complying with clause 13(e) or 13(f)
PAYMENT
14.1 At the end of the Rental Period, You must pay Avis on demand:
(a) all charges specified on the Rental Document and all charges payable under the Agreement;
(b) any amount paid or payable by Avis or You to any person arising out of Your use of the Vehicle or
imposed on You or Avis by any governmental or other competent authority (such as speeding, parking
and traffic fines); and
(c) any amount for which You are liable to Avis under the Agreement, in respect of a breach of the
Agreement or otherwise. Avis will provide details to You of any amount payable under this clause 14.1(c).
14.2 The minimum charge You must pay for the rental of the Vehicle is an amount equivalent to:
(a) one day's rental at the "daily rate" shown on the Rental Document (subject to clause 9.4), plus
(b) the amount payable for the number of kilometres driven during the Rental Period.
14.3 Distance charges are measured from the Vehicle's odometer.
14.4 You authorise Avis to charge all moneys payable to Avis under the Agreement to Your credit card or
charge account.
14.5 Avis will pay any refund due to You by such method as Avis may
reasonably choose.
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41
PROTECTION PACKAGE
15.1 You may choose the Protection Package which provides you with Excess Reduction (ER), Personal
Accident Insurance (PAI) and Personal Effects and Baggage Insurance (PEB) by indicating this on the
Enrollment Profile. This choice will apply for each rental that you make under the Program where the
Protection Package is available. You may change your choice for future rentals by notifying Avis of the
change in writing.
15.2 Subject to this clause 15, if You accept the Protection Package, You are entitled to be indemnified
under a group policy of insurance for PAI and PEB provided to Avis by American Home Assurance
Company, on the terms set out in the Product Disclosure Statement (PDS) and PAI/PEB Policy document.
15.3 On any rental car which You have chosen the Protection Package, You must pay the charge for such
option current at the time of rental for each full or partial day of the rental.
15.4 In the event that the PAI and PEB group policy ceases to be available as part of Protection Package. If
this happens Avis will provide notice to you if you have chosen the Protection Package.
AVIS AUSTRALIA PRIVACY POLICY
We at Avis Australia recognise the importance of protecting your personal information.
The Commonwealth Privacy Act 1988 (Privacy Act) regulates the handling of personal information (for
example, name and address details) by Australian private sector organisations. This policy explains how
Avis Australia protects your privacy and summarises how we collect, use and disclose personal
information that you might provide us.
When you make an application to use our service, you consent to us using and disclosing your personal
information consistent with this policy. Please refer to the section in this policy titled “What you consent
and agree to”.
This policy is applicable to personal information that we hold about you in Australia. Because the Avis Group
(as to which see below) operates a vehicle rental system in many countries, your personal information will
also be held in and accessible by Avis Group staff or franchise and licensee operators located in other
countries. This privacy policy does not apply to information held by the Avis Group outside Australia. Some
of the countries that the Avis Group operates in have privacy or data protection laws for private sector
organisations similar to the law in Australia, other countries that the Avis Group operates in do not.
In this policy we also explain how you can contact us if you have a query about any personal information
that Avis Australia may be holding about you.
We recommend that you take the time to read this privacy policy and retain it for future reference.
ABOUT AVIS
“Avis Australia” is the trading name of W.T.H. Pty Limited ABN 15 000 165 855 which is a subsidiary of
subsidiary of Avis Rent A Car System, LLC, located in the United States.
Avis Rent A Car System, LLC, its subsidiaries and related companies operate the world’s second largest
general-use vehicle rental business, based on total revenue, providing business and leisure customers with
a wide range of services at more than 1,650 locations in the United States, Canada, Australia,
New Zealand and the Latin American/Caribbean region.
Avis Rent A Car System, LLC, has marketing arrangements with Avis Budget EMEA Ltd, a separately owned
UK based company owning or franchising an additional 3,050 Avis locations in Europe, the Middle East, Asia
and Africa.
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Avis is recognised as the industry leader in applying new technologies and is one of the world’s top brands
for customer loyalty.
WHAT PERSONAL INFORMATION DOES AVIS AUSTRALIA COLLECT ABOUT ME AND HOW DOES IT
COLLECT IT?
When you rent a vehicle from Avis Australia, we need to collect certain information from you. The service
that you use will determine exactly what information we collect from you. That information may include your:
• name;
• address;
• contact telephone number(s);
• contact facsimile number(s);
• date of birth;
• driver's licence number;
• frequent traveller program number;
• vehicle preference;
• credit card number and expiry date;
• e-mail address;
• company name and employee number;
• contact details of individuals who can provide professional references.
In certain circumstances, we may collect sensitive information about you. For example, we may collect
information about your membership of a professional association in order to provide you with the correct
discount for our services. Sensitive information under the Privacy Act includes information about an
individual's membership of a professional or trade association. We will only collect sensitive information
about you with your consent or otherwise in accordance with the law.
We will also record information about where you collected the vehicle and the date, time and location of its
return.
How we collect the information will depend on how you use our services. We may collect information directly
from you by telephone, fax, e-mail, over the counter, your completion of an application or enrolment form, or
through our Internet based service. We may also collect information about you indirectly though a travel
agent, a corporate program or through one of our partner programs.
You can choose not to provide some of your personal details but this may prevent us from providing our
services to you or limit our ability to provide you with the level of service that you would normally expect from
us.
HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED BY AVIS AUSTRALIA?
We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting
relationship with every customer. In order to provide the level of service we believe you expect from us, we
may use and disclose your personal information for the following purposes:
General purposes
We use your personal information to:
• provide the services that you request;
• do all things necessary to administer those services;
• research, develop, manage, protect and improve our services;
• conduct customer satisfaction surveys and inform you of any improvements that we have made to our
services; and
• maintain and develop our software and other business systems. We may disclose your personal
information to other related and non-related organisations including:
• Avis Rent A Car System, Inc., Avis Budget EMEA Ltd and other members of the Cendant family of
companies, as well as franchisees or licensees of the Avis Group;
• your company or organisation if you use our services under a corporate account;
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43
• to one of our program partners if you are a member of their frequent traveller program and you have asked
us to send them details of your rental agreement with us;
• our contracted service providers (including our market research company and our mail house);
• credit card providers;
• credit reporting and fraud checking agencies;
• debt collection agencies, in the event of your default in payment of monies owed to us;
• city councils and government or private organisations responsible for the processing or handling of traffic
related infringements;
• driver licensing authorities; and
• government, regulatory and law enforcement agencies where the disclosure is required or authorised by
law.
Use or disclosure for direct marketing purposes
We may use and disclose your personal information to offer you products and services provided by Avis
Australia, Avis Rent A Car System, Inc., Avis Budget EMEA Ltd, other members of the Cendant family of
companies and related companies and franchisees and licensees of the Avis Group. We may also use
(but not disclose) your personal information to offer you products and services provided by companies
participating in Avis partner programs.
You can choose not to allow us to use or disclose your personal information for direct marketing purposes
by indicating your preference on the rental document or by contacting us (see “Whom can I contact for
further information?”, below).
Disclosures outside of Australia
When you provide us with your personal information, we will enter your details into the centralised Avis
Group databases which are located and maintained in the United States. Depending on how you use our
services, your personal information may be accessed by Avis Group personnel, as well as franchisees
and licensees of the Avis Group located in other countries. Some of the countries that we operate in have
privacy or data protection laws with general application to the private sector, other countries, including the
United States, do not.
HOW DOES AVIS AUSTRALIA PROTECT MY INFORMATION?
We take reasonable steps to protect all of the personal information we hold from misuse and loss and from
unauthorised access, modification or disclosure. This protection applies in relation to information stored in
both electronic and hard copy form.
CAN I ACCESS PERSONAL INFORMATION THAT AVIS AUSTRALIA HOLDS ABOUT ME?
You may access any personal information that we hold about you subject to certain exceptions. We will
normally provide access without charge unless you request access to a large volume of information or we
have to access our archived records to obtain the information. In these circumstances, we may impose a fee
to recover our reasonable costs. Details of how to contact us are set out below.
TELL US IF WE NEED TO UPDATE YOUR PERSONAL INFORMATION OR PREFERENCES
If you believe that any of the information that we hold about you is not current or incomplete, please let us
know and we will update your details. We take reasonable steps to ensure that we hold current information
about you but it is very helpful if you can pass on to us any changes to your personal details or preferences.
Details of how to contact us are set out below.
WHOM CAN I CONTACT FOR FURTHER INFORMATION?
If you have any questions about how we handle your personal information or if you believe that we have
handled your personal information inappropriately, you can contact us in any of the following ways:
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By mail: The Privacy Officer
Avis Australia
Level 2
15 Bourke Road
Mascot NSW 2020
By fax: The Privacy Officer,
Avis Australia
Facsimile no: 02 9353 9017
By telephone: The Privacy Officer
Avis Australia
Telephone no: 02 9353 9033
By e-mail: customer.service@avis.com.au
If you are not satisfied with the way in which we handle your enquiry, you can call the office of the Australian
Privacy Commissioner on 1300 363 992.
WHAT YOU CONSENT AND AGREE TO
When you provide us with your personal information you consent and agree to our use and disclosure of
your personal information in accordance with this policy including, in particular to:
• our use and disclosure of that information in order to provide the service you have requested and for any
other compatible purpose including the management, protection and development of our business;
• the disclosure of your personal information to entities located outside of Australia. This may include
disclosure to Avis Rent A Car System, Inc. located in the United States, Avis Budget EMEA Ltd and other
members of the Cendant family of companies, as well as franchisees or licensees of the Avis Group, our service
providers and program partner organisations. You should understand that once your information is held
outside of Australia it may not receive the same level of protection that the Privacy Act requires; and
• our use and disclosure of your personal information for direct marketing purposes. If you do not wish us to
use or disclose your personal information for direct marketing purposes, you can indicate your preference on
the rental document or by contacting us (as to which see above).
CHANGES TO THIS POLICY
This is our current privacy policy outlining our personal information management practices. It replaces any
other privacy policy published by us to date.
We may vary this policy at any time. To obtain an up to date copy of the policy, please contact Avis Australia
(see “Whom can I contact for further information?”, above).
PAI/PEB POLICY
W.T.H. Pty Limited trading as "Avis Australia"
PERSONAL ACCIDENT INSURANCE (PAI)
PERSONAL EFFECTS INSURANCE (PEB) POLICY
Product Disclosure Statement and Policy Wording
This Policy is issued / insured by American Home Assurance Company,
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ABN 67 007 483 267, AFSL No 230903,
Incorporated with Limited Liability in the USA,
trading as AIG Australia,
a member of American International Group, Inc.
Melbourne:
Sydney:
Brisbane:
Perth:
549 St. Kilda Road, VIC 3004 (03) 9522 4000
220 George Street, NSW 2000 (02) 9240 1711
10 Eagle Street, QLD 4000 (07) 3220 0700
77 St. George’s Terrace, WA 6000 (08) 9202 1366
This document contains your Insurance Policy terms, Provisos, Exclusions and
Conditions. It is important that you read and understand it and retain it in a safe
place.
Date Prepared: 21 July 2006
HOW THIS INSURANCE IS ARRANGED
This cover is provided under a Group Insurance Policy issued/insured to W.T.H Pty Ltd trading as Avis
Australia ("Avis Australia") by:
American Home Assurance Company
ABN 67 007 483 267
AFSL 230903 incorporated with Limited Liability in the USA
Trading as AIG Australia (‘AIG Australia’)
549 St. Kilda Road
Melbourne VIC 3004
American Home Assurance Company trading as AIG Australia issues / insures this product pursuant to an
Australian Financial Services Licence ("ASFL") granted to us by the Australian Securities and Investments
Commission.
AIG Australia prepare this Product Disclosure Statement.
The Group Policy of Insurance issued to Avis Australia provides benefits to Avis Australia customers who
purchase the Protection Package and is not available for individual purchase or sale to retail clients.
Avis Australia do not act on behalf of AIG Australia or receive any commission or benefit from AIG Australia
in purchasing this cover.
CONTENTS
PRODUCT DISCLOSURE STATEMENT
POLICY WORDING
Definitions
Section 1 – Personal Accident Insurance
Part A – Capital Benefits
Part B – Weekly Injury Benefit
Section 2 - Personal Effects Insurance
General Exclusions
General Conditions
PRODUCT DISCLOSURE STATEMENT
1. WHAT IS THE PRODUCT DISCLOSURE STATEMENT?
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The Product Disclosure Statement (‘PDS’) contains information about key benefits and significant
features of this Personal Accident and Personal Effects Insurance which is included in the cost of the
Protection Package. The terms and conditions of this insurance are contained in the Policy Wording.
2. KEY BENEFITS
This cover is provided under a Group Insurance Policy issued to Avis Australia. Cover is not available for
individual purchase or sale. Cover provides compensation for a specified range of Events including:
SECTION
Section 1
SECTION TITLE
Personal Accident
Insurance
Part A
Capital Benefits
Part B
Weekly Injury Benefit
Section 2
Personal Effects Insurance
COMPENSATION FOR
Refer to information provided in
Part A and
Part B below.
Injury resulting in Death,
Permanent Total
Disablement and specified
Permanent Total
Loss.
Weekly Injury Benefit for Injury
resulting in
Temporary Partial Disablement
or Temporary
Total Disablement.
Benefits are reduced under Part
B by the
amount of any Workers
Compensation, any
other insurance or third party
motor vehicle
compensation payouts that you
may be
entitled to. Weekly benefits are
limited to a
52 week period.
Loss of or damage to Luggage
and Personal
Effects contained within the
rental vehicle.
Full details of the benefits and maximum sums insured for each level of cover are contained in the Policy
Wording including the Table of Events. Cover is limited to the benefits as listed in the Table of Events and
is
subject to the terms, conditions and exclusions in the Policy Wording.
3. IMPORTANT INFORMATION
Please read the Policy Wording carefully for full details about lodging a claim, the benefits, terms and
conditions that apply to this insurance. Take special note of the following:
• The Policy Wording contains a Definitions section.
• There are some circumstances where cover cannot be provided. These are covered in the Policy
Wording. Please take special note of the General Exclusions applicable to all sections of the policy listed
within the Policy Wording.
• General Conditions also apply. These are located within the Policy Wording.
• Age limits apply to this policy. To be eligible for cover under this policy Insured Person(s) must be at least
18 years of age and less than 70 years of age. Full details of age limits can be found within the Policy
Wording.
This document also contains important information about the rights and obligations of insured persons
including information about Privacy and General Insurance Code of Practice.
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4. COSTS
Avis Australia pay AHAC an annual premium to purchase a Group Insurance Policy which provides cover for
Avis Australia customers who purchase the Protection Plan. The cost of the insurance is included in the cost
of the Protection Package.
Deductible or excess
An excess of $25 applies to any claim under Section 2 - Personal Effects Insurance.
5. HOW TO MAKE A CLAIM
Information on claims can be found under the section titled General Conditions in the Policy Wording.
Please read this carefully.
Claims need to be submitted with proof of identity and original supporting documentation such as doctor’s
reports, receipts, and where requested, additional Proof of Loss. Claims should be delivered to the address
shown on the inside cover of this document. In the event of claims under some policy sections, an excess
may apply. Please refer to the Policy Wording for further details.
6. CODE OF PRACTICE
The Insurance Industry has developed a General Insurance Code of Practice. This aims to raise the
standards of practice and service in the Insurance Industry and it includes the following:
• When you lodge a claim We will tell you in plain language what information We need and how you should
go about making Your claim.
• We will respond promptly to any request you make for assistance with your claim and it will be considered
and assessed promptly.
7. DISPUTE RESOLUTION
We are committed to handling any complaints about our products or services efficiently and fairly.
1. If you have a complaint in relation to our insurance products or services please write to :
The Compliance Manager
AIG Australia
549 St Kilda Road, Melbourne
VICTORIA 3004
2. If you are still unhappy, you may request that the matter be reviewed by Our Internal Dispute Resolution
Committee (“Committee”). We will respond to you with the Committee’s findings within 15 working days.
3. If you are not satisfied with the finding of the Committee, you may be able to take your matter to an
independent dispute resolution body, Insurance Enquiries and Complaints Limited (IEC). This external
dispute resolution body can make decisions of which AHAC are obliged to comply.
Contact details are:
Insurance Ombudsman Services
Phone: 1300 780 808 (local call fee applies)
Email: ios@insuranceombudsman.com.au
Internet: http://www.insuranceombudsman.com.au
PO Box 561, Collins St West Post Office,
Melbourne, VIC 8007
THE POLICY WORDING
DEFINITIONS
In this Policy the following definitions apply:
Authorised Driver means any person listed or described as an Authorised Driver in the Rental Agreement.
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Compensation means, for Section 1 of the Policy, the amount payable by Us upon the happening of an
Event shown in the Table of Events in Section 1 of the Policy.
Event means, for Section 1 of the Policy, an Event set out in the Table of Events in Section 1 of the Policy.
Excess means the first amount of each and every loss payable by the Insured Person.
Income means:
(a) As regards to a salaried Insured Person, the average gross weekly income earned from personal
exertion before personal deductions and income tax, but excluding bonuses, commissions, overtime
payments and other allowances; or
(b) As regards to a T.E.C. (ie total employee cost) or salary package Insured Person, the average gross
weekly value of the income package earned from personal exertion (including, but not limited to wages,
and/or salary, motor vehicle and/or travelling allowances, club subscriptions and fees, housing loan or rental
subsidy, clothing or meal allowances) before personal deductions and income tax, but excluding bonuses,
commissions, overtime payments and other allowances; or
(c) As regards to a self-employed Insured Person, the average gross weekly income earned from personal
exertion after the deduction of all business expenses necessarily incurred in earning that income; all derived
during the 12 calendar months period immediately preceding the Injury giving rise to the claim under this
Policy.
Injury means a bodily injury to an Insured Person resulting from an accident caused by sudden, violent,
external and visible means and occurring solely and directly and independently of any other cause including
any pre-existing physical or congenital condition, provided the Injury
(a) occurs on or after the Insured Person’s Effective Date of Individual Insurance (as set out in item 1 under
the heading “General Conditions for PAI and PEB”), and
(b) results in any of the Events specified in the Table of Events in Section 1 of the Policy within 12 calendar
months from the date of such Injury.
Insured Person means each of:
(a) in respect of cover under PAI, the Renter and an Authorised Driver; and
(b) in respect of cover under PEB, the Renter, an Authorised Driver and any person travelling with the
Renter and Authorised Driver, but excluding any hitchhiker.
Limb means the entire limb between the shoulder and the wrist or between the hip and the ankle.
Non-Medicare Medical Expenses means:
(a) Expenses that are not subject to any full or partial Medicare rebate nor are they recoverable by the
Insured Person from any other source and are incurred within 12 calendar months of the Insured Person
sustaining Injury;
(b) They must be paid by the Insured Person and be for treatment certified necessary by a legally qualified
medical practitioner, to a registered Private Hospital, physiotherapist, chiropractor, osteopath, nurse or
similar provider of medical services;
(c) They include the cost of medical supplies or ambulance hire;
(d) They do not include the cost of dental treatment unless it is necessarily incurred to sound and natural
teeth, other than first teeth or dentures, and is caused by Injury.
Note: Non-Medicare Medical Expenses does not include any or part of any expenses for which a Medicare
benefit is paid or is payable, nor does it include the balance of monies due or payable by the
Insured Person after deduction of any Medicare benefit or rebate. (Commonly known as the “Medicare
Gap”).
Refund Not Available:
We shall not be liable to make any refund in respect of:
(a) Any expense recoverable by the Insured Person from any other insurance scheme or any plan providing
medical/physiotherapy or similar coverage or from any other source except for the excess of the
amount recoverable from such other insurance plan or source;
(b) Any expense to which Section 67 of the National Health Act 1953 (as amended) or any of the regulations
made under it apply;
(c) More than the specified percentage of each claim less all deductions and the Excess shown in Part C of
the Table of Events;
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(d) Any expense which We are prohibited by Law from paying. Our Total Liability shall not exceed in the
amount specified in Part C of the Table of Events, in respect of any one Injury.
PAI means the cover provided under Section 1 of this Policy.
PEB means the cover provided under Section 2 of this Policy.
Permanent means lasting 12 consecutive months and at the end of that period being beyond hope of
improvement.
Permanent Total Disablement means total disablement which continues for 12 consecutive months and at
that time is certified by a registered and legally qualified medical practitioner (who is not the Insured Person
or a family member) as being beyond hope of improvement and entirely preventing the Insured Person
forever from engaging in any business, profession, occupation or employment for which he or she is
reasonably qualified by training, education or experience.
Policy Period means in relation to You, the period specified in the Policy Schedule and in relation to a
Renter, it means the period of hire of a Avis Australia vehicle for the Avis Rental Period specified in the
Rental Agreement.
Renter means the person with whom You have made the Rental Agreement.
Rental Agreement means the Avis Standard Rental Agreement or Avis Worldwide Master Rental
Agreement that is in force when the Injury, loss or damage that gives rise to a claim under this Policy occurs.
Temporary Total Disablement means that as a result of Injury the Insured Person is wholly and
continuously prevented from engaging in his or her usual occupation and is under the regular care of and
acting in accordance with the instructions or professional advice of a registered and legally qualified medical
practitioner who is not the Insured Person or a family member.
Terrorist Act - means any actual or threatened use of force or violence directed at or causing damage,
injury, harm or disruption, or committing of an act dangerous to human life or property, against any
individual, property or government, with the stated or unstated objective of pursuing economic, ethnic,
nationalistic, political, racial or religious interests, whether such interests are declared or not. Robberies or
other criminal acts, primarily committed for personal gain and acts arising primarily from prior personal
relationships between perpetrator(s) and victim(s) shall not be considered Terrorist Acts. Terrorism shall
also include any act which is verified or recognised by the (relevant) Government as an act of terrorism.
Total and Permanent Loss means the Permanent and total physical loss of the body part referenced in the
Table of Events. Where that body part is a Limb, Total and Permanent Loss means the Permanent and total
physical loss or loss of use of that body part referenced in the Table of Events in Section 1 of this Policy, or
for an eye entire and irrecoverable loss of sight in that eye.
War - means war, whether declared or not, or any warlike activities, including use of military force by any
sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other ends.
We/Our/Us/ Insurer means American Home Assurance Company ABN 67 007 483 267.
You/Your means W.T.H Pty Limited ABN 15 000 165 855 trading as “Avis Australia”.
Words in the singular include the plural and vice versa.
SECTION 1 - PERSONAL ACCIDENT INSURANCE (PAI)
Cover under this Section is provided only if the Renter has signed the Rental Agreement accepting cover for
PAI.
SCOPE OF COVER
This Section of the Policy covers the Insured Person whilst he or she is:
(a) the driver of an Avis Australia vehicle, or
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(b) entering through the driver’s door of an Avis Australia vehicle for the purpose of driving the vehicle, or
(c) alighting through the driver’s door of an Avis Australia vehicle immediately after having driven the
vehicle.
EXPOSURE
If an Insured Person suffers an Event as a direct result of exposure to the elements, We will pay the
Compensation shown for that Event.
DISAPPEARANCE
If an Insured Person disappears and after twelve calendar months it is reasonable for Us to believe they
have died due to an insured Injury, We will pay the Compensation shown for Event 1 (Death) subject to
receipt of a signed undertaking given by the legal personal representative of the Insured Person that any
such Compensation shall be refunded if it is later demonstrated that the Insured Person did not die as a
result of an Injury.
SPECIAL PROVISIONS FOR PAI
1. Compensation payable under Event 1 (Death) is payable to the Insured Person’s legal personal
representative. All other compensation is payable to the Insured Person(s).
2. In respect to the Capital Benefits in Part A of the Table of Events:
(a) In the event of multiple Injuries sustained in the same accident and more than one Event can be claimed,
only one Event will be compensated.
(b) If an Insured Person suffers an Injury resulting in any one of the Events 2 to 9 We will not be liable under
this Policy for any subsequent Injury to that Insured Person.
(c) Any Compensation payable for Events 2 to 19 listed in Part A of the Table of Events shall be reduced by
any Compensation already paid under Event 20 in Part B of the Table of Events in respect of the
same Injury.
3. Compensation is not payable:
(a) For more than one of the Events under Part B of the Table of Events [Weekly Injury Benefit] in respect of
the same period of time.
(b) To more than one Insured Person in the event an accident causes Injuries to more than one Insured
Person.
(c) For longer than 52 weeks in respect of the Events in Part B of the
Table of Events - [Weekly Injury Benefit] as regards any one Injury.
(d) Unless as soon as possible after the happening of any Injury giving or likely to give rise to a claim, the
Insured Person obtains and follows proper medical advice from a registered and legally qualified
medical practitioner who is not the Insured Person or a family member.
4. WEEKLY BENEFITS LIMITATION
For each Insured Person, the Compensation payable under Part B of the Table of Events [Weekly Injury
Benefit] is limited to the amount stated in Part B of the Table of Events or the Insured Person’s weekly
Income, whichever is the lesser.
If the Insured Person is entitled to receive:
(a) Weekly or periodical disability benefits under any other policy of insurance; and/or
(b) Weekly or periodical disability benefits under any Workcover or Workers Compensation Act or other
Statutory body having a similar effect; or under the Wrongs Act, or under any Compulsory Third Party or
Motor Vehicle Act, or Transcover or Transport Accident Act or other Statutory body having similar effect;
and/or
(c) earned income from any other occupation;
then Compensation payable under Part B of the Table of Events [Weekly Injury Benefit] will be reduced by
the amount necessary to limit the total of all payments and/or Compensation to his or her weekly Income or
the limit stated in the Table of Events, whichever is the lesser.
5. RECURRENCE OF TEMPORARY TOTAL DISABLEMENT [WEEKLY INJURY BENEFIT]
If an Insured Person receives Compensation under Part B of the Table of Events [Weekly Injury Benefit] and
while this Policy is in force suffers a recurrence of Temporary Total Disablement from the same or related
causes within 6 consecutive months of his or her return to his or her occupation on a full time basis, We will
consider such Disablement to be a continuation of the prior claim period.
The period of recurring Disablement will be aggregated with the prior claim period.
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6. AGGREGATE LIMIT OF LIABILITY
Our total liability for all claims under PAI which arise out of one accident or series of related accidents shall
not exceed $1,000,000.
7. AGE LIMITS
We will not be liable for any Event which happens to an Insured Person unless at the date of the Injury they
are at least 18 years of age and less than 70 years of age.
TABLE OF EVENTS FOR PAI - PART A CAPITAL BENEFITS
Cover under this Section is provided only if the Renter has signed the Rental Agreement accepting cover for
PAI. The Compensation for each Event is payable as a percentage of the Capital Sum.
CAPITAL SUM
$75,000
THE EVENTS
THE COMPENSATION
Injury as defined, resulting in:
1. Death
100%
100%
2. Permanent Total Disablement
100%
3. Permanent Paraplegia or Quadriplegia
100%
4. Permanent Total Loss of sight of both eyes
100%
5. Permanent Total Loss of sight of one eye
100%
6. Permanent Total Loss of use of two Limbs
100%
7. Permanent Total Loss of use of one Limb.
100%
8. Permanent Total Loss of the lens of both eyes
50%
9. Permanent Total Loss of the lens of one eye
10. Permanent Total Loss of hearing in
(a) both ears
75%
(b) one ear
15%
11. Third degree burns and/or resultant
50%
disfigurement received from fire or chemical
reaction which extend to cover more than 40% of
the entire external body
70%
12. Permanent Total Loss of use of four Fingers
and Thumb of either Hand
13. Permanent Total Loss of use of four Fingers
40%
of either Hand
14. Permanent Total Loss of use of one Thumb
of either Hand
(a) both joints
30%
(b) one joint
15%
15. Permanent Total Loss of use of Fingers of
either Hand
(a) three joints
10%
(b) two joints
7%
(c) one joint
5%
16. Permanent Total Loss of use of Toes of either
Foot
(a) all - one Foot
15%
(b) great - both joints
5%
(c) great - one joint
3%
(d) other than great, each Toe
1%
17. Loss of at least 50% of all sound and natural
1% (to $10,000 in total for
teeth, including Per tooth, capped or crowned
all teeth)
teeth, but excluding first teeth and dentures
7%
18. Shortening of leg by at least 5cm.
19. Such percentage of
19. Permanent partial disablement not otherwise
provided for under Events 3 to 18 inclusive.
the Capital Sum Insured
as We in Our absolute
discretion shall determine
and being in Our opinion
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not inconsistent with the
Compensation provided
under Events 3 to 18. The
maximum amount
payable under Event 19
is75% of the Capital Sum
Insured shown in the
Table of Events
PART B WEEKLY INJURY BENEFIT – PAYABLE TO WAGE
EARNERS ONLY
THE EVENTS
Injury as defined, resulting in:
20. Temporary Total Disablement
THE COMPENSATION
20. During such Disablement up to a
maximum of 52 weeks
$150 per week or Income as defined,
whichever is the lesser.
PART C NON-MEDICARE MEDICAL EXPENSES
THE EVENTS
Injury as defined, resulting in:
21. Non Medicare Medical
Expenses
THE COMPENSATION
21. To an amount not exceeding
$7500 for any one Injury. An Excess
$50 applies to each and every claim.
EXCLUSIONS
In addition to the General Exclusions for PAI and PEB, We will not pay for any Event arising directly or
indirectly out of:
1. Any sickness or disease.
2. Effects of pregnancy or childbirth, not withstanding that such an Event may have been accelerated or
induced by accident.
3. Sexually transmitted disease, or Acquired Immune Deficiency Syndrome (A.I.D.S.) disease or Human
Immunodeficiency Virus (H.I.V.) infection.
4. Effects of alcohol and/or drugs not prescribed by a registered and legally qualified medical practitioner.
5. Medical expenses incurred more than 12 calendar months following an Injury.
6. Dental expenses unless they were necessarily incurred to sound and natural teeth, other than first teeth
or dentures, and were caused by Injury.
SECTION 2 - PERSONAL EFFECTS INSURANCE (PEB)
Cover under this Section is provided only if the Renter has signed the Rental Agreement accepting cover for
PEB.
SCOPE OF COVER
This Section covers accidental loss of or damage to the Insured Person’s luggage or personal effects whilst
contained in the vehicle which is subject to the Rental Agreement.
DUTIES OF THE INSURED PERSON
An Insured Person shall take all reasonable precautions for the safety and supervision of any insured
luggage and personal effects. Leaving valuable items in sight in an unattended vehicle, or any items in a
vehicle overnight, is not taking reasonable precautions (see also under the heading “Exclusions” below).
All loss of, or damage to, insured luggage or personal effects attributable to theft or vandalism must be
reported to the local police or other appropriate authority as soon as possible after the discovery of the loss,
and a written acknowledgement of the report from the local police or authority must be obtained (see Item 4
under the heading “General Conditions for PAI and PEB”).
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THE AMOUNTS PAYABLE
The maximum amount We will pay for any one item, set or pair of items belonging to an Insured Person is
$1,025.
The maximum amount We will pay any one Insured Person for cover under this Section during the period of
a rental is $2,025. The maximum amount We will pay for all claims for all Insured Persons during the period
of a rental is $6,025.
BASIS OF SETTLEMENT
We may choose to replace, repair, or pay for the loss in cash, after making allowance for depreciation, and
wear and tear.
EXCESS
The Excess payable under this Section shall be $25.
EXCLUSIONS
In addition to the General Exclusions for PAI and PEB, We will not pay under this Section of the Policy for
claims arising directly or indirectly out of:
1. Luggage or Personal Effects not contained in the vehicle that is subject to the Rental Agreement.
2. Electronic equipment, computers and the like not locked out of sight in the boot or glove box of the
vehicle.
3. Luggage or personal effects left unattended in an unlocked vehicle.
4. Luggage or personal effects left overnight in any vehicle.
5. Loss of or damage to automobiles, motors, motorcycles, bicycles, boats, other conveyances or their
equipment, letters of credit, money, travellers cheques, bank or currency notes, credit or charge cards,
vouchers, bonds, coupons, stamps, negotiable instruments, deeds, manuscripts, securities of any kind,
bullion, stamps, tickets, books of account for documents, household effects, sales samples, merchandise for
sale or exhibition, theatrical property, physicians’ or surgeons’ instruments, artificial teeth or limbs, animals.
6. Loss of or damage to jewellery, precious stones, gold/silver, precious metal or furs.
7. Loss or damage to sporting equipment where due to the use thereof.
8. Breakage or damage to eye glasses, corneal lenses, glassware or other articles of a fragile nature unless
caused by fire or theft or by the collision, derailment or overturning of the Avis Australia rental vehicle.
9. Loss or damage arising from wear and tear, deterioration, atmospheric or climatic conditions, mould or
fungus, insects, rodents, vermin, or any process of cleaning, ironing, pressing, repairing, restoring or
alteration.
10. Mechanical, electrical or hydraulic breakdown or derangement, loss of data or any consequential loss.
GENERAL EXCLUSIONS FOR PAI AND PEB
This Policy does not apply to any Injury, Event, loss or damage arising directly or indirectly out of:
1. Failure to comply with the provisions of the Rental Agreement.
2. Intentional self-injury, suicide, or criminal or illegal act of the Insured Person who is the subject of the
claim.
3. War, civil war, invasion, insurrection, revolution, use of military power or usurpation of government or
military power.
4. The intentional use of military force to intercept, prevent, or mitigate any known or suspected Terrorist
Act.
5. Any Terrorist Act.
6. Nuclear explosion including all effects thereof; or radioactive contamination caused by ionising radiation
or contamination by radioactivity from any nuclear fuel or from any nuclear waste caused by the combustion
and/or ongoing combustion of nuclear fuel; or the radioactive, toxic, explosive or other hazardous properties
of any nuclear equipment or component thereof.
7. Riot or civil commotion.
8. Training for or participating as a professional in any sport.
GENERAL CONDITIONS FOR PAI AND PEB
1. EFFECTIVE DATE OF INDIVIDUAL INSURANCE: The Insurance of any Insured Person will become
effective on the commencing date of the Rental Agreement.
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2. INDIVIDUAL TERMINATIONS: The Insurance of any Insured Person will immediately terminate on the
earliest of the following dates:
(a) on the date the Rental Agreement ceases; or
(b) on the premium due date if You fail to pay the required premium except as the result of inadvertent error.
3. POLICY RENEWAL: This Policy may be renewed with Our consent from term to term, by payment of the
premium in advance at Our premium rate in force at the time of renewal.
4. CLAIMS PROCEDURE:
(a) Written Notice of Claim, proof of identity and, for PAI claims, supporting medical evidence in the form
required by Us, must be given to Us within 30 days of the occurrence of any Event, loss or damage or as
soon thereafter as is reasonably possible. Notice may be given at Our Office where the Policy was issued.
(b) After We receive notice of a claim We will provide the Insured Person(s) with Our usual claim forms for
completion. The claim forms must be properly completed and all evidence required by Us shall be furnished
in a timely manner at the expense of the Insured Person and be in such form and of such nature as We may
require.
(c) For PAI claims, We may have the Insured Person medically examined at Our expense when and as
often as We may reasonably require after a claim has been made, or arrange an autopsy unless this is
illegal in the country in which the autopsy is to be performed.
(d) Amounts payable under this Policy will be paid as soon as We have investigated and verified the
information supplied and satisfied Ourselves that the claim falls within the Policy.
(e) For PEB claims, it is a condition of payment that all loss or damage attributable to theft or vandalism be
reported to the local police or appropriate authority as soon as possible after the discovery of the
loss or damage, and a written acknowledgement of the report obtained.
5. AUSTRALIAN LAW
This Policy is governed by the Laws of the Australian State or Territory it was issued in and any dispute or
action in connection therewith shall be conducted and determined in Australia.
6. FRAUDULENT CLAIMS
If any claim is in any respect fraudulent or if any fraudulent means or devices are used by You or the Insured
Person or anyone acting on Your or the Insured Person’s behalf to obtain any benefit under this Policy, then
any amount payable in respect of such claim shall be forfeited.
7. COMPLIANCE
An Insured Person must follow Our advice or instruction otherwise We may decline to pay part or all of the
Insured Person’s claim.
8. SUBROGATION
We have the right to commence or take over legal proceedings in Your and/or the Insured Person’s name
for the defence or settlement of any claim, or to sue or prosecute any other party to recover any monies
payable by them at law. You and the Insured Person must co-operate with Us and do nothing to hinder Our
rights.
9. CLAIM OFFSET
There is no cover under this Policy for any loss or event or liability which is covered under any other
insurance policy payable by any other source. We will however pay the difference between what is payable
under the other insurance policy or such other source and what You would be otherwise entitled to recover
under this Policy, where permissible under Law.
10.CURRENCY
All amounts are shown in Australian dollars.
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55
Rentals in New Zealand
Updated July 2005
1. General
1.1 These terms and conditions form part of an agreement ("agreement") which comprises the Master
Rental Agreement Enrolment Profile ("Master Rental Agreement") completed by the hirer ("hirer") for the
purpose of enrolling into the Avis Preferred Renter Programme ("Renter Programme"), a return copy of the
Enrolment Profile and each Rental Agreement ("Rental Agreement") completed by Avis in respect of a
particular rental.
1.2 The agreement is between the person signing the Master Rental Agreement as the hirer and Avis Rent
A Car Limited or an independent Avis Rent A Car System licensee ("Avis") and covers every rental of a
motor vehicle by the hirer from Avis under the Renter Programme. The hirer understands that by signing the
Master Rental Agreement, the hirer will be deemed to have accepted the terms and conditions of the
agreement. In the event any term or condition of the agreement is prohibited by the law of a jurisdiction
covering a rental, that term is in that jurisdiction, ineffective only to the extent of that prohibition.
1.3 The hirer will be presented with a completed Rental Agreement when hiring a vehicle under the Renter
Programme. The hirer need not sign the Rental Agreement at the time of hiring but it is to be read together
with and forms part of the agreement. The Rental Agreement sets out particulars of the hire which will be
deemed to have been accepted by the hirer upon the hirer taking possession of the vehicle described in the
Rental Agreement.
1.4 The hirer warrants that all the information on the Master Rental Agreement is true and up to date in all
respects. The hirer acknowledges that Avis has been induced by, and has relied upon such information to
enter into the agreement. The hirer further warrants that all information supplied to Avis in the future will be
true and up to date in all respects at the time it is provided.
1.5 The hirer will notify Avis forthwith of any change in the information on the Master Rental Agreement,
including, without limitation, any change of employer, business or residential address, any change in the
status or conditions of the hirer's driving licence, or credit identification.
1.6 The hirer shall indemnify and hold Avis harmless in respect of any loss, liability or expense arising out of
any failure to notify Avis of any such change or which results from non-disclosure by the hirer of any change
in any of the information previously provided by the hirer to Avis.
1.7 Avis may from time to time change the locations where Renter Programme rentals are available without
notice to the hirer. The hirer may request the locations where Renter Programme rentals are available from
the reservation agent at the time of reserving a vehicle under the Rental Programme.
1.8 When hiring a vehicle from a location not offering Renter Programme rentals, the hirer acknowledges
that he or she will be required to follow standard Avis rental procedures.
1.9 Avis may change these terms from time to time by notice in writing to the hirer. Any such changes will
apply to rentals by the hirer after such notice has been given.
1.10 Avis may, in its sole discretion, terminate the Renter Programme or the participation of the hirer in the
Renter Programme at any time by written notice to the hirer.
1.11 Any notice sent by Avis to the hirer will be presumed to be received by the hirer three days after it has
been mailed to the address of the hirer on the enrolment form or such other address provided by the hirer
after returning the enrolment form to Avis.
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Vehicle Description
2. Avis Rent A Car Limited (the "owner") will let and the hirer will take on hire the vehicle described in each
Rental Agreement (the "vehicle").
Duration of Hire
2.1 The term of hire shall commence at the time on the day and shall cease at the time on the day specified
in the Rental Agreement.
Persons Who May Drive Vehicle
3. The vehicle may be driven during the period of hire only by the persons named in the Rental Agreement
or in a supplementary driver's sheet attached to the Rental Agreement, and only if they hold a current
driver's licence appropriate for the vehicle at the time when they are driving the vehicle.
Payments by Hirer
4. The hirer shall pay Avis as payment for the hire of the vehicle for the period specified in clause 2 above,
the amounts specified in the Rental Agreement.
5. In addition to the payment specified in clause 4 above, the hirer shall pay Avis the sum specified in the
Rental Agreement for any insurance cover accepted by the hirer. The hirer is aged under 25 years may incur
a surcharge.
6. In addition to the payment specified in clause 4 above, the hirer shall pay Avis on termination of the hiring
a distance charge at the rate specified in the Rental Agreement for every kilometre run.
7. The hirer shall pay for all petrol or other fuel (but not oil) used in the vehicle during the period of hire.
Hirer's Obligations
8. The hirer shall ensure that:
(a) The water in the radiator and battery of the vehicle is maintained at the proper level;
(b) The oil in the vehicle is maintained at the proper level;
(c) The tyres are maintained at their proper pressure.
9. The hirer shall ensure that all reasonable care is taken in handling and parking the vehicle and that it is
left securely locked when not in use.
Insurance
The following Clause 10 shall apply only if the hirer accepts Motor Vehicle Insurance on the Master Rental
Agreement or Rental Agreement.
10. Subject to the exclusions set out below, the hirer, and any driver authorised to drive the vehicle,
("Authorised driver") is fully indemnified in respect of any liability he or she might have to Avis in respect of
the loss of or damage to the vehicle and its accessories and spare parts and any consequential loss of
revenue or other expenses of Avis, including towing and salvage costs associated with the recovery of the
vehicle and its accessories and spare parts.
Subject to the exclusions set out below, the hirer, and any authorised driver, is indemnified for up to
$350,000 in respect of any liability he or she might have for damage to any property (including injury to any
animal) belonging to any other person arising out of use of the vehicle.
The hirer is responsible for any excess fee shown on the rental agreement.
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Exclusions
The indemnities referred to above shall not apply where the damage, injury, or loss arises when;
(a) The driver of the vehicle is under the influence of alcohol or any drug that affects his or her ability to drive
the vehicle.
(b) The vehicle is in an unsafe or unroadworthy condition that arose during the course of the hire and that
caused or contributed to the damage or loss, and the hirer or driver was aware or ought to have been aware
of the unsafe or unroadworthy condition of the vehicle.
(c) The vehicle is operated in any race, speed test, rally, or contest, or operated on any race or rally circuit.
(d) The hirer is not a body corporate or department of State and the vehicle is driven by any person not
named in the Rental Agreement or in a supplementary driver's sheet attached to the Rental Agreement as a
person authorised to drive the vehicle.
(e) The vehicle is driven by any person who at the time when he or she drives the vehicle is disqualified from
holding or has never held a driver's licence appropriate for that vehicle.
(f) The vehicle is wilfully or recklessly damaged by the hirer or any other person named in the Rental
Agreement as a person authorised to drive the vehicle or driving the vehicle under the authority of the hirer,
or is lost as a result of the wilful or reckless behaviour of the hirer or any such person.
(g) The vehicle is operated on any of the following roads: Tasman Valley Road (Mt Cook); Skippers Road
(Queenstown); Ninety Mile Beach (Northland); or any unformed roads, including beaches.
(h) The vehicle is operated outside the term of the hire or any agreed extension of that term.
It is agreed between the owner and the hirer that section 11 of the Insurance Law Reform Act 1977 shall
apply with respect to the above exclusions as if this clause constituted a contract of insurance.
Summary of Optional Coverages
In addition to the insurance cover set out above, the hirer may also choose the Personal Accident Insurance
("PAI") and/or Personal Effects and Baggage ("PEB") Insurance and/or Excess Reduction ("ER") options by
so indicating on the Master Rental Agreement. Avis acts only as MMI's Agent in arranging this insurance.
The hirer acknowledges that the terms of the PAI Insurance policy, PEB Insurance policy, or ER and the
charges payable for PAI, PEB or ER may change from time to time or the availability of the PAI, PEB or ER
options may be cancelled without notice to the hirer. Please confirm at the time of reservation your Optional
Coverage requirement if you are travelling overseas, and at time of rental if travelling in New Zealand.
The insurance terms and conditions covered in this text relate to insurances that apply to New Zealand only.
It is the obligation of the hirer to confirm the terms and conditions of insurances that relate to rentals outside
of New Zealand.
Personal Accident Insurance
If the hirer wishes to choose PAI, a copy of the insurance policy is available for inspection at the Avis
location.
The hirer acknowledges that the following is a brief summary only, of the principal terms of PAI applicable at
the date of the Master Rental Agreement:
(a) PAI is an insurance plan which indemnifies the hirer in respect of bodily injury, if the hirer dies or suffers
a permanent injury whilst driving the vehicle (amongst other things). PAI insurance is only available to those
aged over 21 and under 70 years of age. The sum payable in the event of such death or injury is set out in
the PAI Insurance policy.
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(b) PAI insurance is subject to certain exemptions, conditions and limitations set out in the PAI Insurance
policy and in particular, PAI insurance will not apply in certain situations or if death or injury is intentionally
self-inflicted.
Personal Effects & Baggage Insurance
If the hirer wishes to purchase PEB insurance, a copy of the relevant insurance policy is available for
inspection at the Avis location. The hirer acknowledges that the following is a brief summary only of the
principal terms of PEB insurance applicable at the date of the Master Rental Agreement. The PEB insurance
indemnifies the hirer and authorised driver's immediate family who are dependants of and travelling with the
hirer or an Authorised Driver in the Vehicle (each an "insured person") for loss of, or damage to, personal
effects and baggage against sudden and unforeseen accidental physical loss or damage. If such loss or
damage occurs the insurer will, at its option, either:
(a) pay the insured person the value of the property lost or damaged, or
(b) reinstate or repair the property lost or damaged.
Cover of up to $2,000 is provided for each insured person, although the maximum total payable in respect of
all insured persons during the period of the Vehicle rental is $6,000. The cover is subject to certain
exceptions, conditions and limits with the first $25 of loss to be paid by the insured person. The insured
person must exercise reasonable care in the supervision of their baggage. A claim must be made in
accordance with the PEB policy.
Excess Reduction (ER)
Under ER the hirer is indemnified in respect of the excess up to NZ$2,100 (plus Goods and Services Tax)
which would otherwise be payable by the hirer in the event that loss or damage is sustained to the vehicle or
its accessories or spare parts, or in respect of any liability the hirer may have for damage to any property.
The amount of that excess and the daily rate payable in respect of ER is dependent upon the age of the
hirer, the type of vehicle hired, and the location of hire. Full details of the current excess and rates payable
for ER are available from the owner at the address specified in the Master Rental Agreement. Avis may
change and/or cancel the availability of ER at any time without notice.
Rejection of Insurance
11. Refer to the Master Rental Agreement.
Avis' Obligations
12. Avis shall supply the vehicle in a safe and roadworthy condition.
13. Avis shall be responsible for all ordinary and extraordinary costs of running the vehicle during the term of
hire except to the extent that those costs are payable by the hirer.
Note: By virtue of clause 7 above, the cost of petrol and other fuel, but not oil, used during the term of the
hire is the responsibility of the hirer.
Mechanical Repairs and Accidents
14. If the vehicle is damaged or requires repair or salvage, whether because of an accident or breakdown,
the hirer shall advise Avis of the full circumstances by telephone as soon as practicable.
15. The hirer shall not arrange or undertake any repairs or salvage without the authority of the owner (this
includes purchasing a replacement tyre) except to the extent that the repairs or salvage are necessary to
prevent further damage to the vehicle or to other property.
16. The hirer shall ensure that no person shall interfere with the distance recorder or speedometer, or,
except in an emergency, any part of the engine, transmission, braking, or suspension systems of the
vehicle.
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Use of Vehicle
17. The hirer shall not use or permit the vehicle to be used for the carriage of passengers for the hire or
reward unless the vehicle is hired with the knowledge of the owner for use in a passenger service licensed
under Part 1 of the Transport Services Licensing Act 1989.
18. The hirer shall not:
(a) Sublet or hire the vehicle to any other person;
(b) Permit the vehicle to be operated outside his or her authority;
(c) Operate the vehicle, or permit it to be operated, in circumstances that constitute an offence by the driver
against section 58 of the Transport Act 1962 (which relates to driving or attempting to drive with excess
breath or blood alcohol or under the influence of drink or drug);
(d) Operate the vehicle or permit it to be operated in any race, speed test, rally, or contest;
(e) Operate the vehicle or permit it to be operated to propel or tow any other vehicle;
(f) Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Traffic
Regulations 1976, or any other Act, regulations, or bylaws relating to road traffic;
(g) Operate the vehicle or permit it to be operated for the transport of more than the number of passengers
or more than the weight of goods specified in the certificate of loading for the vehicle;
(h) Drive or permit the vehicle to be driven by any person if at the time of driving the vehicle, the hirer or
other person is not the holder of a current driver's licence appropriate for the vehicle;
(i) Transport any animal in vehicle (with the exception of Guide Dogs for visually impaired people).
Return of Vehicle
19. The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the location described in
the relevant Rental Agreement, or obtain Avis' consent to the continuation of hire.
Immediate Return of Vehicle Where Default or Damage
20. Avis shall have the right to terminate the hiring and take immediate possession of the vehicle if the hirer
fails to comply with any of the terms of the Master Rental Agreement or if the vehicle is damaged. The
termination of the hiring under the authority of this clause shall be without prejudice to the other rights of the
owner and the rights of the hirer under the Master Rental Agreement or otherwise.
Privacy
21. Avis shall hold information from the hirer for the purposes of the hirer's rental activity with Avis and the
provision of related customer services, including direct marketing and assessing customer satisfaction with
products and services of Avis. Avis may use the information for any of these purposes. The hirer is entitled
to request access to and correction of these details at any time by contacting Avis.
Note to hirer:
Avis must give you at least one copy of the Rental Agreement:
A copy of the Rental Agreement must be kept in the vehicle throughout the term of the hire and produced on
demand by any police officer, traffic officer, or other authorised employee of the Ministry of Transport.
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Summary of Vehicle Cover and Insurance in Europe, the Middle East, Asia and Africa
Collision Damage Waiver (CDW)
Acceptance of CDW (or the inclusion of CDW within the contracted rate) removes your and the driver’s
liability to pay for collision damage to the Vehicle and for damage to the Vehicle caused by vandalism but
you will be liable to pay the amount of any excess applied from time to time. The amount of the excess
varies by country, product and Vehicle group and may be subject to change. The current details for each
rental may be requested at the time of making a reservation under the Avis Preferred service. In the event of
a successful third party claim by the Avis Licensee, any excess amount collected from you will be refunded.
Customers who do not accept CDW are responsible up to the maximum of the responsibility amount
applicable to each rental for the cost of repairing damage to the Vehicle caused by collision, vandalism, acts
of terrorism or natural catastrophes. These costs may include parts, labour, towing and storage costs, a
daily fee for the Avis Licensee’s loss of use of the Vehicle and an administration fee.
Theft Protection (TP)
Acceptance of TP relieves you of liability for payment in the event of theft of all or part of the Vehicle, but you
will be liable to pay the amount of any excess applied from time to time. In the event of a successful third
party claim, any excess amount collected from you will be refunded.
TP also provides in certain countries, insurance cover against theft and accidental damage to your, the
driver’s and passengers’ personal effects travelling with you, the driver or passengers during the rental
period. Please note that (i) personal belongings are covered only whilst they are locked in the Vehicle, and
(ii) no single item is insured for more than a specified amount, which varies from country to country;
valuables (e.g. money and jewellery) are not covered. The current details applicable to each rental may be
requested at the time of making a reservation under the Avis Preferred service.
If TP is not purchased, you are liable for the cost of replacing a stolen Vehicle or parts stolen from a Vehicle
up to the maximum of the responsibility amount. In addition to the cost of the replacement Vehicle or parts,
the following charges may also be included unless the loss is total: labour, costs associated with the
recovery and storage of a Vehicle immobilised as a result of the theft, a daily fee for the Avis Licensee’s loss
of the Vehicle and an administration fee.
Special Note: TP, whether accepted at the time of rental or included in the rate, is not valid if a rental
originating from Western Europe enters Eastern Europe. For this purpose, Western Europe means: Austria,
Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, the
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK; and Eastern Europe means: Albania,
Belarus, Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia,
Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
Personal Accident Insurance (PAI)
Acceptance of PAI covers you, the driver and passengers in the Vehicle for death, disability and medical
expenses. The limits of coverage vary by country. The current details for each rental may be requested at
the time of making a reservation under the Avis Preferred service. PAI also provides, in certain countries,
insurance cover against theft and accidental damage to your, the driver’s and passengers’ personal effects
travelling with you, the driver or passengers during the rental period. Please note that (i) personal
belongings are covered only whilst they are locked in the vehicle, and (ii) no single item is insured for more
than a specified amount; valuables (e.g. money and jewellery) are not covered. The current details
applicable to each rental may be requested at the time of making a reservation under the Avis Preferred
service.
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