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Home » Pages » OSHC CITIZEN'S CHARTER
Vision
A healthy and well-protected working population in a caring
and responsive work-environment brought about by sound
OSH policies and laws, research, training, information
exchange, technical expertise and extensive networking.
Mission
To develop effective, responsive, and sustainable OSH
programs, policies and services; promote excellent
management of resources and foster mutually beneficial
linkages that will create a healthy and safe work environment
for workers in all industries.
Mandate
The Occupational Safety and Health Center (OSHC) was
established as the nationally recognized authority on safety
and health research, training, information and technical
expertise. The OSHC pursues in partnership with the public
and private sectors the attainment of a healthy and safe
working environment through responsive and sustainable
OSH programs and policies. It also targets the effective
delivery of quality services. The OSHC aims to increase
productivity through better working environment, decrease in
manpower and economic lose caused by occupational
accidents and diseases, and to improve welfare of workers
and their families.
OSHC Organization Chart and Officials
Functions
ENVIRONMENT
CONTROL
DIVISION
The ECD works toward eliminating work environment
hazards and risks and controlling their ill effects on workers.
They conduct practical researches to determine the
presence of harmful environmental contaminants that affect
workers’ safety and health in enterprises, government
offices, as well as in informal sector workplaces. ECD carries
out work environment measurements (WEM) to evaluate
level of exposure to chemicals like solvents, heavy metals,
toxic gases, and physical agents like noise, heat, vibration
and illumination. They also evaluate ventilation systems and
recommend control measures to eliminate hazards and
provide technical services through training courses on
industrial ventilation, safe use of chemicals industrial
hygiene, and Globally Harmonized System on OSH,
chemical management, emergency preparedness and
response
and
related
industrial
hygiene.
SAFETY CONTROL DIVISION
The SCD conducts continuing studies, researches, safety
audits and technical inspections in worksites particularly on
hazardous machines, processes and operation. It undertakes
practical testing on the safe use of personal protective
equipment (PPE) and sets standard specifications for the
production of PPE and other safety devices. The SCD also
develops technical guidelines and test procedures for safety
performance checks and provides technical advice to correct
unsafe
conditions
in
workplaces.
HEALTH CONTROL DIVISION
The HCD undertakes scientific researches and conducts
medical surveillance programs necessary for early detection
of occupational diseases, medical examination and biological
monitoring of workers exposed to different occupational
hazards. Special examinations such as audiometry,
pulmonary function testing, and analysis of heavy metals and
organic solvent metabolites are routinely conducted by the
HCD. They also provide training resources to the other
divisions
on
occupational
health.
TRAINING AND PUBLIC INFORMATION DIVISION
As the lead training organization on workers’ safety and
health, the OSHC has the TPID which plans, organizes and
conducts OSH trainings for a broad range of clientele:
government (including those involve in labor standards
enforcement), trade unions, employer groups, offices of
establishments, professionals like nurses, doctors,
engineers, human resource officers, OFWs and workers from
undeserved
sectors.
The TPID develops various training modules on OSH and
training support materials. It also conducts information
dissemination activities through information campaigns,
press conferences and dialogues with different industry of
worker groups. It develops information, education and
communication materials such as posters, brochures, flyers,
videos
and
OSH
promotional
materials.
FINANCE AND ADMINISTRATION DIVISION
The FAD provides fiscal and financial management, human
resource development, procurement of supplies, and general
building maintenance in support of the total operations of the
Center. They support all the activities of the Center’s
technical divisions.
FRONTLINE SERVICES
TRAINING AND PUBLIC INFORMATION DIVISION (TPID)
AVAILMENT OF OSHC TRAINING FACILITIES
Schedule of Availability of Service:


Monday to Friday
8:00 am to 5:00 pm
Who may avail of the Services:

Any client/company who intends to rent OSHC Training Facilities
What are the Reqirements:

Request letter addressed to the OSHC Executive Director including Date, Time and Nature of Activity
Fees: Rent of Facilities (see rates below)
How to avail of the Service:
Step
Applicant/Client
Activity
1. Secure approved request from the Office
1
Submit Letter of Request to
the Office of the Executive
Director
2.
3.
2
3.
3
After use of the facility/ies,
the client/company pays at
the OSHC Cashier
Division (TPID) prepares Letter of
Agreement to be signed by the Requesting
Party and OSHC Executive Director
TPID submits signed Letter of Agreement
to the Finance and Administrative
Division (FAD) for the preparation of
Statement of Account
FAD prepares Statement of Account after
the use of the facility/ies.
4. Provide requesting party a copy of
Statement of Accounts
1.
Person in
Charge
2 days
TPID staff
of the Executive Director
Check availability of training facilities
Contact requesting party to confirm
availability of facilities
1. The Training and Public Information
2.
Duration
of Activity
The Cashier issues Official Receipt
END OF TRANSACTION
Fees
Form
see
rates none
below
2 days
TPID Staff
FAD Staff
1 day
1 day
FAD Staff
see
rates
below
FUNCTION ROOM RATES:
RATE per Day (Php)
1. Auditorium
10,000.00
2. Large Training Room
3. Small Training Room
5,050.00
4. Seminar Room/Conference Room
2,000.00
4,000.00
DORMITORY RATES:
1. Without Airconditioning
600.00
2. With Airconditioning
1,200.00
ENVIRONMENT CONTROL DIVISION (ECD)
REQUEST FOR WORK ENVIRONMENT MEASUREMENT (WEM) SERVICES
Schedule of Availability of Service:


Monday to Friday
8:00 am to 5:00 pm
Who may avail of the WEM Services:

Any client/company who intends torequest work environment measurement
What are the Reqirements:
1. Request letter addressed to the OSHC Executive Director indicating nature of company business and the purpose of
the request.
2. Service Agreement indicating the parameters requested and obligation to pay the service fee
Service Fees: download
Schedule of Fees
How to avail of the Service:
Step
Applicant/Client
1
Submit Letter of Request to
the Office of the Executive
Director
Activity
1. Secure Approved request from the Office
of the Executive Director
2. The ECD prioretize, schedule and
3.
4.
coordinates the measurement (time of
operation, number of workers, flow
process, workarea and parameters)
Inform requesting company of the
requirements needed (transportation and
logistics)
Request for Memorandum Order, Itinerary,
Duration Person in
of Activity Charge
within 2
days
ECD
Staff
Fees
Form
None
None
Service Agreement and Trip Ticket
1. Organize the Industrial Hygienist (IH) team
2
2.
3.
4.
5.
6.
7.
8.
9.
3 After completion of report,
the company pays at the
OSHC cashier
(leader and members) assigned to the
company
ECD prepares sampling media and calibrate
equipment for measurement
ECD IH conduct actual measurement on
the site
ECD prepares samples and perform
laboratory analysis
ECD submits request for Statement of
Accounts (SOA) to the FAD
ECD IH evaluates results and prepares
report and plant layouts
Checking of reports and laboratory results
The ECD submits reports to the Executive
Director for approval.
The ECD informs the company of the
completion of report and sends the SOA
1. The Cashier issues Official Receipt to the
2.
company
ECD releases the report upon payment
within 3
days
ECD
Staff
see
attached
rates
within 1
day
FAD
Staff
None
ECD
Staff
END OF TRANSACTION
SAFETY CONTROL DIVISION (SCD)
TESTING OF PERSONAL PROTECTIVE EQUIPMENT (PPE) SERVICES
Schedule of Availability of Service:


Monday to Friday
8:00 am to 5:00 pm
Who May Avail of the Service:

Any client/manufacturing company requesting for technical assistance in the testing of Personal Protective Equipment
(includes Hard hats, Safety Shoes, Safety Spectacles, safety Goggles, Face Shiel, Fall Protection Equipment)
What are the Requirements:

Request letter addressed to the OSHC Executive Director indicating specimen to be tested.
Service Fees: download
Schedule of Fees
How to avail of the Service:
Step
Applicant/Client
Activity
Duration of
Activity
1
Submit Letter of Request to the
Office of the Executive
Director indicating specimen to
be tested
1. Secure Approved request
within 2 days
2.
3.
Fees
Form
SCD
Staff
None
None
within 1 day
upon
notification
SCD
Staff
see
attached
rates
within 1 day
SCD
staff
within 1 day
FAD
Staff
within 1 day
SCD
staff
from the Office of the
Executive Director
Assign technical staff to
facilitate the request
Coordinate with Client
regarding required number
of specimen for testing
2 Submit required number of
specimen for testing
1. Testing of complete
3
1. Prepare testing equipment
specimen for scheduling
Witness actual testing of
specimen
Person
in
Charge
and materials
actual test
result form
2. Conduct testing of PPE
3. Record data on actual test
result form
4. Evaluate data
5. Prepare test results and
6.
7.
4
Client receives statement of
account from FAD and pay the
bill to cashier
5 Client will present the Official
Receipt to SCD staff
transmittal letter to client
whether passed of failed
If passed, update database of
PPE distributors,
manufacturers
Submit transmital letter and
test result to Office of the
Exec. Director for signature
1. The Cashier issues Official
2.
Receipt to the company
ECD releases the report upon
payment
1. SCD releases result of test
END OF TRANSACTION
HEALTH CONTROL DIVISION (SCD)
SPECIAL MEDICAL EXAMINATION: CLINICAL TOXICOLOGY
(Biological monitoring of heavy metals and organic solvents)
None
Statement
of Account
none
Schedule of Availability of Service:


Monday to Friday
8:00 am to 5:00 pm
Who May Avail of the Service:

Any client/company who request for anual/special medical examination
What are the Requirements:

Request letter addressed to the OSHC Executive Director indicating nature of company business.
Service Fees: download
Schedule of Fees
How to avail of the Service:
Step
Applicant/Client
1
Submit Letter of Request to
the Office of the Executive
Director
Activity
1. Secure approved request from the Office
2.
3.
2
1. The Nurse informs the diagnostic
2.
3.
4.
3 Submit signed service
agreement to HCD
of the Executive Director
The Health Control Division (HCD)
through the nurse coordinates/schedules
the examination
Inform requesting company of the
requirements needed
laboratory of the examination to be
conducted.
Laboratory staff prepare equipment and
reagents. needed for laboratory analysis
Nurse prepares and sends service
agreement for laboratory service to
company.
Medical technologist prepares materials
and speciment collection, storage,
handling and transport to OSHC
diagnostic laboratory
For speciment collection to be conducted by
company-engaged phlebotomist or focal health
personnel:
1. Release of maerials and instructions for
specimen. collection, storage, handling
and transport to company.
For OSHC-assisted specimen collection:
1. Inform requesting company of schedule,
Duration Person in
Fees
of Activity Charge
within 2
days
HCD
Staff
within 3
days
HCD
staff
within 3
days
HCD
Staff
None
Form
None
(see
schedule of
fees)
none
none
2.
3.
4
Submit specimens collected
to HCD
transportation and logistics requirements:
Request for Memo Order, itinerary and
trip ticket
conduct of spcimen collection
1. Nurse records and endorses received
specimens to laboratory
within 1
day
HCD
staff
none
2. The Nurse prepares request for Statement
of Account (SOA) and forward to the
accounting Section
5
1. Medical technologist process and analyze within 7
2.
3.
6
winthin 3
days
After completion of
examination, the company
pays at the FAD Cashier
specimen submitted
Medical technologist forward result to
nurse
The Nurse forward result to the HCD
Division Chief for approval.
1. The cashier issues Official Receipt to the
2.
company
The company shows the OR to the Nurse
then HCD releases the results
days
within 1
day
HCD
staff
HCD and none
FAD
staff
END OF TRANSACTION
*PROCEDURE IN FILING COMPLAINT
1. Write or email us or fill up the feedback or complaint
form. Please indicate the following:
a. Your complete name and signature
b. Your complete address and contact numbers
c. Date and Time of incidence
d. The specific grievance, acts or omissions
committed/being complained about where our
official/employee has violated the Service
Standards as indicated in the OSHC Citizen’s
Charter
e. Whether you request for a preliminary investigation
or suggest corrections/improvements.
2. File complaint through the following means:
a. Drop in the designated feedback/complaint box.
b. Submit to the Division Head of the person being
complained of
c. Submit to the Office of the Executive Director
(OED) or the Personnel-FAD located at the 3rd
Floor, OSHC Building, North Avenue corner Agham
Road, Diliman, Quezon City
SOA
3. Attend the preliminary hearing immediately if filed through
the Division Head/OED/Personnel-FAD or receive a notice
of hearing on a scheduled date if filed through OSHC
feedback/complaint box or email.
Both parties will be given a chance to explain their side either
through verbal or written explanation within 24 hours upon
receipt of complaint.
4. Receive a notice or letter indicating the actions taken by the
DOLE on your grievances, correcting or acts or omissions
committed, or improving the delivery of our services to the
citizens thru email, fax or mail.
*(adapted from DOLE Citizen’s Charter)
Occupational Safety and Health Center Feedback Form (adapted from DOLE)
MAIN OFFICE
North Avenue corner Agham Road, Diliman, Quezon City
Tel. Nos.: 929-6036 to 39 Fax No.: 929-6030
E-mail Address: oshcenter@oshc.dole.gov.ph / oshc_dole@yahoo.com
Website: http://www.oshc.dole.gov.ph
CEBU BRANCH
6th Floor Insular Life Building, Gorordo Avenue corner General Maxilom Avenue, Cebu City
Telefax: (032) 2668382 / 2669580
E-mail: oshccebu@yahoo.com
CAGAYAN DE ORO BRANCH
3rd Floor Gonzalo Go Building, Corrales Avenue, Cagayan De Oro City
Tel.: (088) _851-1233
E-mail: oshccdo@gmail.com