1. health and fitness

Independent
Living Services
Annual Report • 2014
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Making a better life possible for people with
intellectual disabilities.
We recognize diversity by providing a
custom array of
services to best meet an individual’s need
while maximizing
choice and independence.
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A Message From the Executive Director
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” Steve Jobs
Independent Living Services, Inc. (ILS) experienced another awarding winning year throughout the agency. The expectation
of quality is important in our culture.
The honor of Nonprofit of the year was bestowed on ILS by the Conway Chamber of Commerce. We were recognized for
our high quality programs, and our increased services while maintaining an excellent financial position.
The Council for Accreditation of Rehabilitation Facilities (C.A.R.F.) granted ILS another three year certification. Our
programs are measured against national and international standards for program excellence and quality.
ILS continues to contribute to the economy of Faulkner County through increased revenue and adding jobs each year. Our
revenue increases by a minimum of 5% each year. This year our total employee count is 384 with 15 new jobs created.
Mayor Tab Townsell recognized our direct support professionals by declaring September as Direct Support Professional
Month. We are very proud of our direct care staff and the quality service they bring to each consumer.
I attribute our success and high quality to the hard work of our direct care staff, our program managers, and our executive
staff. The excellent leadership of the board of directors expects nothing less than high quality and leads us in that direction.
Jackie Fliss,
Executive Director
Independent Living Services, Inc.
Highlights and Recognitions
Outstanding Non-Profit of the Year by Conway Area Chamber of Commerce
CARF International Three Year Accreditation Received
Jackie Fliss Nominated for the Outstanding Women in Business Award
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Leadership
Board of Directors
Cindy Ludford, PresidentAlan White, Vice PresidentKathleen AtkinsL.T. Clark
Chris EvansDeanna GambleGabe GentryDouglas Hoffmann
Josh LindenMark McCuinSharon Mohammed Charles Nabholz
Umang Patel Mickey PrinceKim RobersonEric Treat
Edgar TylerDavid WilliamsNancy Williams
Creative Living Board of Directors
Patty Montgomery, President Artie Jones, Vice President
James PlaxcoNina Smith
Cathy Acre
Patricia Mounce
Greenbrier Board of Directors
Charles NabholzBarbara SpradlinNancy Williams
Florentz Estates Board of Directors
Evelyn Fecher-WardCindy LudfordCalvin PricePeggy Schneider
Nancy WilliamsRobert Wright
Administration
Executive DirectorJackie FlissFinancial DirectorCindy Edwards
Program DirectorBarbara SpradlinProgram DirectorEvelyn Fecher-Ward
Director of NursingOnlea DickeyHuman Resources DirectorElissa Douglas Coordinator of Day Services
Angie Musgrove
Director of Development
Lisa Garner
Director of Development Robert Wright
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Financial
The annual audits of Independent Living
Services, Inc. and Creative Living, Inc.
are free of any material findings and
questioned costs. Continuing to improve
financial policies is an important and
inherent responsibility to be a good
stewards of the funds received. This
financial strength is a valuable asset in
continuing to serve our consumers,
families, employees and our community.
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Human Resources
Employees
Full-timePart-timeTotal
2014131253384
2013 122247369
Licenses held by Employees
Certified Public Accountant
Licensed Professional Nurse Physical Therapist Commercial Driver’s License
Occupational Therapist
Psychiatrist
Licensed Social Worker
Registered Nurse
Speech Therapist
Conferences & Professional Development
DDPA Fall Conference
Intellectual Disabilities & Grief
CET - Case Management Presentation
START TrainingSmart but ScatteredTime Studies: Determining Commensurate Wages
Obsession vs. Addiction Arkansas Transportation Association Annual Conference
Autism & Asperger’s Conference
Special Nutrition Program
CPR/First Aid Instructor Training
Arkansas Rehab Job Coach Training
Serv Safe
AR State Board of Public Accountancy
DDPA Human Resources Seminar
DDPA Spring Conference
Chromosome 4d Deletion Syndrome
Autism & Asperger’s Spring Conference
CACFP Training
Strategies for Teens & Adults with Sensory Issues
Cycle Point Training
Grant Writing WorkshopRecord RetentionEEOC Human Resources Seminar
Internal Trainings
New Hire: 32 Trainings Offered; 198 Attendees
CPR/First Aid: 38 Trainings Offered; 248 Attendees
Crisis Prevention & Intervention: 5 Trainings Offered; 20 Attendees
Supervisor Training: 35 Attendees
Personal Care Trainings 15 Offered:; 41 Attendees Profiles: 33 Trainings Offered
Miscellaneous: 66 Trainings
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Development
Our Development Department planned the Annual Golf Ball Drop! In
2013 the Golf Ball Drop returned to Centennial Valley Country Club.
The Golf Ball Drop raised $12,204.00!
Christmas and Occasional Cards with original Artwork by Consumers in
the Art Program at Profiles were sold.
Card Sales raised $3,091.34
Volunteers 2,993 Hours of Volunteers
Volunteers include Board Members, Foster Grandparents, UCA O.T. Students, Conway Christian Students, Cooking Matters Volunteer, Hendrix Volunteers and many other wonderful community members!
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Grants & Outreach
Grants
CDBG Grant from the City of Conway $73,000 - For drainage and site renovations at Conway Apartments.
CDBG Grant from the City of Conway $9,669.20 - Used for a match for a new van.
Community Foundation $1,200.00 - Used to purchase new chairs for Profiles.
Energy Arkansas $500.00 - For the Christmas Assistance Fund.
Outreach
Arkansas Children’s Hospital
The Profiles knitting group makes hats for the premies and infants at Arkansas Children’s Hospital.
City of Hope
A Christmas Toy Drive was held at Profiles. Administrative staff and Profiles employees along with consumers took part in
getting toys and other Christmas items for the City of Hope.
Faulkner County Humane Society
County The consumer council at Profiles and the Home Ec class worked to bake and sell items. The money went to the Faulkner
Animal Society. We also have a consumer who has volunteered at the Conway Animal Shelter for over 10 years.
St. Judes
Consumers at Profiles collected and donated soda can tabs to St. Judes Hospital in Memphis.
St. Peter’s Food Drive
Our consumers collected and donated food to the hungry. According to St. Peter’s Episcopal Church, donated items were used to help fill over 270 boxes and feed over 2,000 adults and children in the Conway area.
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Outcomes
Independent Living Services realizes that to be a service provider in today’s environment we must constantly
monitor our services and assess our performance to assure we are meeting the needs of the individuals served
and the community at large. One of many methods ILS uses to carry out this function is to develop annual
outcomes for the organization.
Outcomes are looked at in Four Areas
Area 1: Effectiveness
Area 2: Efficiency
Area 3: Satisfaction
Area 4: Access
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Health and Wellness
All of our Programs emphasize healthy life styles and overall wellness.
There are many different ways we support and train on healthy lifestyles.
We have a full-time Registered Nurse and many part time Licensed
Practical Nurses on staff.
TB Skin Tests Administered to Employees - 178
Flu Shot Clinic at Profiles - 71
Nursing attends Plan Meetings upon Request
Yoga Class
Medication Management Training to New Employees
Zumba at Profiles
Contract Dietician for Meal Planning
Walks in the Community, McGee Center, & Don Owens Center
Trips to Local Farmers Markets
Special Olympics Teams
Cooking Matters Course
Health & Wellness Class at Profiles
Fitness Boot Camp - Quarterly at Profiles
Memberships at Community Fitness Centers
Healthy Meals and Snacks from Profiles Kitchen
Senior Exercise Program
Get Fit Challenge
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Residential and Community Based Services
Our residential services allow our consumers to live in the most independent setting possible.
Our trained staff provide assistance with personal finance while helping our consumers meet their
health care, nutritional, transportation, recreational and personal care needs.
Capacity
Capacity to Serve94
Currently Serving90
Facilities
Reynolds House
Group Home located in Conway Capacity 8 Women
Established 1982
Longevity of Manager 21 yrs.
Ross House
Group Home in Conway Capacity 8 Men
Established 1982
Longevity of Manager 28 yrs.
Patterson House
Group Home in Conway Capacity 12 Women
Established 1984
Longevity of Manager 22 yrs.
Creative Living
Intermediate Care Facility in Conway Capacity 10
Established 1991
Longevity of Administrator 23 yrs.
Conway Apartments
Apartment Complex Located in Conway 18 Apartments
Established 1982
Longevity of Manager 14 yrs.
Greenbrier Apartments
Apartment Complex Located in Greenbrier 17 Apartments
Established 2003
Longevity of Manager 1 yr.
Florentz Estates
Apartment Complex Located in Conway 14 Apartments
Established 2007
Longevity of Manager 4 yrs.
South Blvd.
Home Located in Conway Capacity 4 Women
Established 2000
Longevity of Manager 6 yrs.
Dennison House
Home Located in Conway Capacity 3 Men
Established 1998
Longevity of Manager 18 yrs.
An Additional 72 Individuals are provided support who live in their own home, a rented apartment or house in the community or reside with their family.
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Transportation
With no public transportation in Faulkner County, our consumers depend on our fleet of
43 vehicles for transportation to employment opportunities, social activities, medical
appointments, shopping trips and volunteer opportunities. We currently have 12 FTA Vehicles
in our fleet.
We have 243 seats available on our vehicles!
Activities
Activities our consumers participated in included:
October Fest
Thanksgiving Dinner at one of our homes
Trips to Lula Mississippi & Pocola Oklahoma to go to Concerts
Attendance at multiple Conway Symphony Concerts
Lots of Trips to Branson
Bingo on the WeekendsFaulkner County Fair
UCA Football GamesA Halloween Party
Hendrix Football GamesLocal Fishing Trips
Wooster Veterans Day Memorial Celebration
Toad Suck Days
A Christmas PartyPizza Parties
Many, Many Birthday PartiesEcoFest
Cookouts and Barbecues Trip to the Pumpkin Patch
Arkansas State FairWoolly Hollow State Park
Hiking at Petit Jean Mountain
Fourth of July Fireworks Display
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Profiles Enrichment Center
Our adult day program provides our consumers with a variety of opportunities to continue their
education in a classroom environment or a pre-vocational setting.
Consumers Served at Profiles and Profile Productions: 144
2014 Awards
Participant of the Year
Noah Clay
Instructor of the Year
Barbara Key
Classes Offered at Profiles
Arts and Crafts
Art
MusicComputer
Home Ec
Health and Wellness
SensoryValues
Advocacy
Case Management provided to 38 Consumers at Profiles
Therapy Offered at Profiles
Physical Therapy
Occupational Therapy
Speech Therapy
Therapy Cat “Big Kahuna”
Squeeze Machine
Additional Activities at Profiles:
Kamp KahunaManicure ClinicCooking MattersConsumer CouncilChoir
Superbowl Tailgate Party
Breast Cancer Walk
Father’s Day Breakfast
Hendrix Pep Rally
Veteran’s Day
Chili Cook Off
Mother’s Day Tea
Black History Month
Razorback Pep Rally
UCA Pep Rally
Martin Luther King Jr. Christmas Party
St. Patrick’s Day
Halloween Party
Lemonade Social
Conway Symphony Orchestra
Valentines/Mardi Gras Dance
Autism “Light it Up” Blue Walk Horticulture Club
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Profile Productions
Pounds of Paper Shredded/Recycled 166,727.50 lbs
Employees
20132014
Part-time4725
Full-time2055
Total6780
Conservation Equivalents
136,000 Trees3,870,680 Gallons of Oil
58,520,000 Gallons of Water265,800 cubic yards of Landfill Space
Shredding & Recycling Vendors
American Management Company
Crafton and Tull Sparks
Farris Agency
Foster Grandparents Millar Jiles Cullipher, LLP
Arkansas Supreme Court
DHS/DDS Quality Assurance
Faulkner County Circuit Clerk
George S. Mackey, CPA
Patterson Eye Care
Conner and Sartain
Edgar Tyler, LLP Faulkner County Hot Checks
Independent Living Services
Rock Tenn
Conway Areas Chamber of Commerce
Fairmont Speciality Faulkner County Treasurer
Michelle Phillips, CPA
Stocks Mortgage
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Special Events
A.C.T.S. (Acting Creates Therapeutic Success)
The ACTS program, sponsored by the UCA Occupational Therapy Department, provides opportunities in performing arts for many of our consumers. With the help
of over 25 Occupational Therapy graduate students, our visual arts program at Profiles Enrichment Center made last year’s performance a success.
Arts Fest
The consumers art was on display at Bob’s Grill for Arts Fest. In addition the Sunshine Optimist Club participated in the Rotary Chili Cook Off. There was a special
evening viewing event of the art open to Independent Living Services consumers.
Christmas Choir
The Profiles Christmas Choir sang at twelve places last year. They ranged from Churches to Civic Clubs to Hospitals and Nursing Homes.
Cooking Matters
A program sponsored the Arkansas Hunger Alliance. It trains people how to cook eat and shop healthy
EcoFest
Profile Productions had a booth at EcoFest. We also supplied water jugs for people to have water.
Faulkner County Fair
Consumers from the Profiles Art Class entered their art into the Faulkner County Fair. Many of the art pieces won
ribbons at the Fair.
Sunshine Optimist Club
The Sunshine Optimist Club meets at Profiles. The consumers run the Optimist Club and are on the board.
Special Olympics
Consumers take part in local and State Special Olympic events. We also have three employees who are also certified Special Olympic Coaches. They participate in flag
football, bocce ball, volleyball, softball, floor hockey, basketball, bowling, and track & field. We had two consumer who participated in the World Special Olympic
Games in 2014!
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Licensure & Accreditations
Accreditations
Independent Living Services has been accredited by CARF (Commission on Accreditation of Rehabilitation
Facilities) for a period of three years for the following services:
•
•
•
•
Community Services: Community Housing
Community Services: Community Integration
Community Services: Supported Living
Employment Services: Organizational Employment Services
Licensure
Independent Living Services is reviewed and licensed by Developmental Disabilities Services annually.
Creative Living is reviewed and licensed by the Office of Long Term Care annually.
All of our residences that receive HUD (Housing and Urban Development) funding are reviewed annually.
The kitchen at Profiles is reviewed by the Health Department two times a year.
We receive a Special Nutrition License from the Department of Humans Services which is reviewed annually.
All of our owned facilities and residences are reviewed by the Fire Department annually.
“ILS has always sought to provide the best and highest
quality services to the people we serve. This helps us to
assure that we are a high quality agency based on national
& international standards.”
- Jackie Fliss
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Contact Us
Phone
Fax
Mailing
Administration
Finance
501 327-5234
501 548-6432
PO Box 1070
615 East Robins
1615 Independence
Conway, AR 72033
Conway, AR 72032Conway, AR 72034
Website
indliving.org
Instagram
@indliving
Twitter
@indlivingserv
YouTube
youtube.com/indliving
Facebook
facebook.com/IndependentLivingServices
How to Donate:
Our Foundation thrives on the involvement and generosity of people like you. Every donation,
no matter the size, can make an impact on the lives of people with intellectual disabilities.
Your Contribution
All tax-deductible contributions to the Foundation enable us to expand our ever-growing transportation fleet, to improve
existing programs like Profiles Enrichment Center and to develop new programs aimed at making a better life possible for
people with intellectual disabilities in central Arkansas.
Lisa GarnerRobert Wright
Donate By Mail
Donate Online
Director of Development
Director of Development
Independent Living Services
www.indliving.org/give
FundraisingCommunity LiaisonP.O. Box 1070give@indliving.org
501 327-5234 x 313
501 327-5234 x 314
Conway, Arkansas 72033
lisa@indliving.orgrobert@indliving.org
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Thank you for your support
Golf Ball Drop Sponsors
ERA Henley Real Estate
Hagan Newkirk
Drop Cash
Centennial Bank
Farris Agency
Y107
Conway Farmers Market
The Outlet Store
Central Events
Hiegel Supply
Conway Orthopaedic & Sports Medicine Clinic
Black, Yeves D.
Fliss, Jackie R.
ERA Henley Real Estate (Henley, Richard)
Briggs, Aurtheau D.
Ford, JoAnn
Farris Agency
Brooks, Wesley P.
Fountain, Kimberly A.
Kordsmeier Electrical Services, Inc.
Midtown Software, Inc.
Mt. Gale Baptist Church
Nabholz Charitable Foundation
Osment Law Firm
Patterson Eye Care
Robert Shearer Plumbing, Inc.
“I love this organization and
am proud to be part of it.
Best staff ever!”
Garner, Lisa
Blake Browning
Centennial Bank
Hamilton, Dian
RockTenn Company
Gillum, Barbara J.
Gomes, Sindy
Green, Latonia
Harrington, Zupuriuh S.
Harris, Christie D.
Harris, Shantrese L.
Sigma Investments
Burroughs, Glenna
Hayes, Reva Jo
Simmons First National Bank
Camara, Noel E.
Hicks, Rochelle
Sonshine Academy
Campbell, Lynn
Hunter, Anna E.
Special Olympics
Case, Jacey C.
Jackson, Jasmine N.
Sysco Arkansas LLC
Chamba, Stewart T.
Johnson, Charlissa D.
Tate Insurance
Collins, Christopher A.
Johnson, Curtis A.
Terry Fiddler & Matt Fulmer, DDS
Criswell, Gail
Johnson, Erica D.
The Locals
Dickey, Onlea M.
Johnson, Tracy L.
Tom Umphress, M.A.
Dillard, Diane
Jones, Deana F.
Tyler, Edgar
Dodson, Megan R.
Jones, Robin
Douglas, Elissa
Jutze, Hannah N.
Dunn, Jordan
Key, Heather
Allen, Tina D.
Ealy, Laura
Lackey, Cassie
American Management Corporation
Alumbaugh, Beth
Easterwood, Ruthie J.
Lindsey, Bonita
Arkansas Oral Surgery
Anderson, Clara E.
Edwards, Cynthia C.
Lybarger, Alex H.
Baker Drug, Inc
Andrews, Brandy
Farr, Charity A.
Masterson, Tammy L.
Bell Oil Co. LLC
Antonio, David
Fecher-Ward, Evelyn E.
Mauldin, Fran
Centennial Bank
Appleby, Larry L.
Fenner, Elizabeth K.
Maxfield, Quincy A.
Conner & Sartain P. A.
Bailey, Eli
Flinoil, Mary J.
Mayfield, Joshua
Conway Interfaith Clinic
Black, Ashley Y.
Fliss, Carter
McCray, Chemeka N.
Crossman Printing
Simmons First National Bank
Lee Owens
JoAnn Lieblong
Conner & Sartain Certified Public Accountants
Rik Sowell Architects, Inc.
Nabholz Construction Services
Baker Drug, Inc.
Sen. Gilbert Baker
First Service Bank
Centennial Valley Golf Course
Corporate Donors
Employee Giving Donors
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McFarlin, Pamela
Tinsley, Rachel E.
Blanscet, Michael
Moore, Drew R.
Toler, Patricia
Blanscet-Toler, Pat
Moore, Kristopher J.
Van Pelt, Kathi
Bouabedi, Lisa
Morgan, Donna
Wheeler, Sylvia M.
Boyce, Mary Beth
Morgan, Heather N.
Wilbanks, Maria
Boyer Stewart, Toni
Morgan, Paulyne
Williams, Ethan
Boyer, Lindsey
Morris, Nancy J.
Wilson, Elizabeth A
Campbell, Lynn
Morrison, Lakietha
Wofford, Donyetta
Chambers, Tracy
Moses, Becky D.
Wright, Robert D.
Chastain, Pamela
Moss, Barbara
Wright, Venus D.
Clements, Anita
Musgrove, Angie
“I am grateful for the opportunity
to work for ILS. Any questions or
concerns I have are always taken care
in a timely manner. Great people to
work for!”
Mary Diane Word
Employee
Criswell, Marlo
Garland, Jim
Dallas, Mona
Goss, Ruben
Acre, Cathy
Davis, Margaret
Green, Courtney
Nicholas, Georgia
Alberts, Dave
Dickey, Robert
Haden, Lewis
Noland, Fran
Anders, Mary
Douglas, Elissa & Stuart
Harris, Becky
Omolo, Lucy
Myers, Joshua A.
Myers, Peggy
Donors
Anderson, Clara
Dow, Heath
Harris, Diana
Owens, Laverne
Andrey, Marlene
Duncan, Freed and Gail
Harrison, Jerry
Parks, Mary
Antonio, David
Easterwood, Ruthie
Hatfield, Krista
Permenter, Gary O.
Arnold, Velma
Eaton, Connie
Hawkins, Andy
Perry, Candace
Atkins, Kathleen
Edwards, Cindy
Hegeman, Brad
Prestage, Mary E.
Baker, Gilbert
Edwards, Robert
Henry, Cliff
Rooney, Eugene
Baker, Jim
Embry, Carlila
Hoffmann, Doug
Rooney, Jennifer
Banks, Rolanda
Evans, Herb
Holmes, Andrea
Rose, Edna
Barnhouse, Carol
Fecher, Duane
Howell, Ritchie
Ross, Angela
Bartley, Jeremy C.
Fecher, Glenna
Hoyt, Andrew
Spradlin, Barbara J.
Bates, Ben
Fecher, James
Jackson, Lori
Swaim, Debbie
Bell, Jack
Fenner, Elizabeth
Jessen, Steve
Talley, Deborah
Bennett, Jackie
Fliss, Jackie
Johnson, Bill
Taylor, Kayla R.
Bennett, Natalie
Foreman, Royann
Johnson, Jack
Taylor, Yolanda
Bernadsky, Mike
Fox, Mike
Jones, Artie
Thomas, Elgin
Birckhead, Sally
Frasur, Erick
Jones, Debbie
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Jones, Ronnie
Musgrove, Angie
Schneider, Jim & Peggy
Jordan, Linda
Nabholz, Charles
Scott, Jennifer
Keathley, Delores
Nabholz, David
Seifert, Chuck
Kellybrew, Regina
Nabholz, John
Seiter, Mark
Key, Barbara
Kimbrow, Terry
Kloss, Christi
Kordsmeier, Jacqueline
Kordsmeier, Joanna
Lambert, Hailey A.
Leach, Bud
Leach, Edwina
Lewis, Roger
Lieblong, Joann
“Thank you for overseeing our
son’s well-being. We appreciate
all your help. We realize it is
a large group effort from ILS.
Thank you!”
Mary Beth Jeffrey
Parent
Shofner, Joan
Simmons, Kim A.
Smith, David
Sowell, Rik
Spradlin, Barbara
Spradlin, Courtney
Stewart, Casey
Stone, Sharon
Sublett, Rick
Talley, Debbie
Community Partners
Alpha Sigma Alpha Sorority
Arkansas Hunger Alliance
Arts Fest
Bob’s Grill
Central Baptist College
City of Hope
Conway Area Chamber of Commerce
Conway Christian School
Conway Human Development Center
Conway Optimist Club
Down Syndrome Association
Faulkner County Library
“I have been working with ILS
for years and have never been
disappointed with the quality of care,
services and overall compassion shown
to my clients.”
Lindey, Myron & Bonita
Neal, Lois
Taylor, Mike
Ludford, Cindy
Ness, Katie
Thomas, Denise
Lueders, Velda
Norman, Fred
Thompson, R. Ben
Malpica, Larry
Norris, Kristen
Thornton, Anne
Mauldin, Fran
Northington, Pauline
Thurman, Lynda
Maxfield, Sheila
Owens, Lee
Tiefel, Lisa
McCauley, Patricia
Parish, David
Tindall, Rodney
McCuin, Bart
Parish, Pat
Trostel, Matt
McCuin, Mark
Parish, Veronica
Tyler, Linda
McKenna, Jodee
Patton, Sam
Walker, Eric A.
Foster Grandparent Program
Mills, Kirstin
Permenter, Gary & Marilyn
Walter, Marilyn
Junior Auxillary
Mohammed, Sharon
Pinter, Philip, Alan and Marie
Waters, Deborah
Hendrix Kampus Kitty
Montgomery, Patty
Pirtle, Roy
Watkins, Janie
Hendrix Volunteers
Moreno, Martin
Price, Calvin
Watson, Stephanie
The Locals
Morris, Nancy
Rains, Rene
White, Alan
Occupational Department at UCA
Morse, Mary Jane
Rains, Scott
Wiedower, Jeneal
Special Olympics
Moses, Deanna M.
Rapert, Jason
Williams, Nancy
St. Peter’s Church
Mounce, Patricia
Robinson, Jamie
Woods, Janice
United Way
Mowdy, Deloise
Russ, Stanley
Word, Diane
Universtiy of Central Arkansas Interns
Murphy, James
Schichtl, Greg
Wright, Robert
University of Central Arkansas Volunteer Offices
Murry, Greg
Schichtl, Keller
Young, Kathryn
James Wood
DHS/APS
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