Service design traineeship Period: 9 months, from May 2015 Salary: £19,096 pro rata To apply please send your CV, portfolio, covering letter and a visual product that represents your views about applying innovation to social issues. This can be a one pager or a few slides, an infographic or a storyboard, a one minute video or an animation. We are interested in your ability to visually communicate complex issues and process. (If you are not sure where to start, try to look at talks from ted.com, or to listen to podcasts from the RSA to find a topic). Please send these by 5pm on Monday 20th of April to: Kim Bosher - kim.bosher@innovationunit.org Successful candidates will be invited for an interview between 22nd-24th April. About the Innovation Unit We are the innovation unit for public services. As a not-for-profit social enterprise we're committed to using the power of innovation to solve social challenges. We have a strong track record of supporting leaders and organisations delivering public services to see and do things differently. They come to us with a problem and we empower them to achieve radically different solutions that offer better outcomes for lower costs. As a service design trainee, you would support us by designing and facilitating co-design workshops, conducting research and engagement activities with service users, and helping us to to strongly communicate our ideas and processes through infographics, films, publications, presentations, etc. As a design trainee, you will mainly be supporting the Innovation Unit’s design team on a number of internal tasks and external projects. While we will aim at involving you at all stages of the projects you will be contributing to, there are times where ad-hoc tasks will also be required by various members of the team. You will be line-managed by a member of the service design team. The role Your role will include: Service Design and research ● Workshop planning and co-facilitation ● Contributing to qualitative research through interviews, observation and workshop facilitation ● Desk based research and analysis ● Recruitment of research participants ● Participating in ideas generation activities at different stages of a project ● Providing logistical support to projects, events and meetings, which may include notetaking, booking and liaising with external suppliers, such as venues and printers, and managing materials and publications Communications Design: ● Supporting the design and production of print or multimedia materials for use in workshops and qualitative research activities (softwares used include Adobe CS, PowerPoint, Google Apps, video and sound editing programmes, such as Premiere and After Effects) ● Filming and photography ● Designing presentations and materials for visits and meetings with clients, or for internal purposes ● Supporting the service design team in developing its own communications strategy, including designing a portfolio of service design projects and writing or editing content for our website Learning: ● Communicating with the rest of the team about your own learning objectives, and providing regular updates about your progress with your line manager throughout the traineeship ● Attending talks and events related to service design and social innovation ● Contributing content to our blog and tweeting regularly To make sure that your line-manager and the rest of the team can support you as best as they can, you will also be expected to: ● Manage and update an individual outlook diary ● Give effective feedback on workload and capacity About You Essential Qualifications 1. Design degree  Desirable Experience 2. Experience working in design, producing materials in a range of formats to suit audience needs, either in a company or freelance.  3. Flair for working creatively, and improvising.  4. Ability to communicate clearly and present design concepts to various stakeholders  5. Experience of community engagement and group facilitation 6.  Experience of qualitative research methods  Specific technical/professional skills & experience 7. High standard portfolio, showing wide-ranging creative solutions and attention to detail  8. Proven ability to use Adobe CS (Photoshop, Illustrator, Acrobat and InDesign) and PowerPoint   9. Video filming and editing, animation Specific managerial skills 10. Ability to work to tight deadlines and keep within budgets.  11. Ability to work creatively in a busy environment on several projects simultaneously.  12. Strong organisational and time-management skills.  General  13. An interesting in social innovation 14. Responsible, pro-active and motivated.  15. Confident dealing with people from diverse socio-economic and cultural backgrounds  16. Good administrative and communication skills.  17. Ability to cope under pressure.  18. Cheerful and enthusiastic.  19. Good team player. 