Message from Ian Hall, Group Chief Executive Officer
April 2015 Message from Ian Hall, Group Chief Executive Officer I am delighted to welcome you to the latest edition of our newsletter as the team prepares for our latest annual ACS audit, which I am confident will be another great success. We are now very settled into our fabulous new offices in Aldgate which you are of course all welcome to visit anytime you need to. We have now said fond farewells to Sarah, our HR manager, who goes off on maternity leave and we wish her well for a speedy birth and will update more as soon as we know. Her role will be covered by Emmanuella Oblitey who has been working alongside her for the last month, who is very experienced in HR, and is already well and truly immersed into the Interr family. I would also like to take this opportunity to welcome Kris Ritter onto the Executive. Kris has been our financial controller since joining us and now takes on a new role of Director of Finance and Administration, pulling together and coordinating a number of key departments in the business. I am sure Kris is well known to many of you by now but do join me in wishing him and Emmanuella all the best in their new roles. We have some interesting news on the CSR front this month where I have just completed a 27 mile walk with my son in aid of a local Cancer Hospice walking the full length of the Isle of Wight. It was a very difficult but truly moving occasion. More inside this edition in CSR section. Also, Director of Risk Deborah Sheath is cycling 100km for cancer charities through the night of 30th May and then on 23-24th June she is cycling around 250km from London to Amsterdam on the Big Ride for Africa to raise money for education in Africa. More inside this edition. Finally, I would like to update you on our sponsorship with the SRI. The focus of the new Security Research Initiative (SRI) topic this year, is to establish the broader benefits of security. In both corporate security departments and amongst security suppliers, there has been a very narrow focus on the benefits from services provided; in fact most often that focus has been on security benefits. But there is evidence that a host of other (non-security) benefits are derived from having good security. It will therefore be considering the contribution that security makes to issues such as staff wellbeing, company reputation and brand, trust in business, business processes, corporate social responsibility, profit making and commercial advantages. This work is ongoing and will be progressing throughout the year, with interviews scheduled with a large number of security professionals, and those from other business departments (such as HR, Marketing, Finance, Procurement and Legal) to understand how security helps them in their roles. Contents Special Interest Articles Welcome to March’s Newsletter CSR Update Getting To Know You Employee of the Month Employee of the Quarter Top Scores Message from Tony Sheath, Chief Compliance Officer Message from Yolande Frederick, Client Director Uniform and Grooming Standards Our QMS Objectives 2015 Survey Results 2014 - 2015 Message from Sarah Pucenot, HR Manager Message from Chris Dean, Chief Financial Officer Your Feedback Please Contact Details Interr New Loom House 101 Back Church Lane London E1 1LU Telephone: 020 7837 2012 For the first time ever we will be able to discuss the true value of security from an entirely new evidence base that Interr will have exclusive access to before it is made available to the general public and will share it with our clients and staff when it is finished and thereafter use it in our own analysis and consultancy work. Fax: 020 7837 1221 Email: info@interr.com Web Site: As always very exciting and diverse times for Interr and as always we appreciate all the hard work by our Head office staff and all the teams on the ground . Mission Statement To develop and supply outstanding and innovative solutions to diverse customers through dedication and a companywide commitment to excellence. 1 2 3 4 4 4 5 6 7 8 9 13 15 16 Corporate Social Responsibility Walk the Wight 25th Anniversary Walk the Wight celebrated its 25th anniversary this year and the Hospice reflected back to the first year when Bill Bradley and Frank Stevens set out to Walk the Wight and raise money for an MRI scanner that was needed at St Marys Hospital. Little did they know the event would grow into the largest European charity walk of its kind. Every year thousands of people walk to raise money for the Island's only Hospice. The event has raised over £3 million pounds. It is also the Hospice’s biggest annual fundraising event. spectacular. There were over 14000 walkers this year Young children; children in pushchairs; dogs; novice walkers; Walk the Wight veterans; those who overcame disabilities and achieved personal challenges....and of course our very own CEO was walking with his son, Alex, in memory of his father. Ian and Alex completed the walk in a very respectable 7 hours and 50 minutes’ walk time for the 27 mile route, but was profoundly humbled during the day by the huge number of walkers, helpers and supporters that turned out for the event, and of course for all the people affected by Cancer personally or through family members that he met on the way. Ride the Night /Big Ride for Africa - Deborah Sheath What an amazing day it was on Sunday 10th May!! The Hospice gave a huge THANK YOU to every single person who contributed to making the 25th anniversary of Walk the Wight so Deb used to be a keen runner of 10k and half marathon distance races but constant nagging injuries made her give up and look for new challenges. A couple of years ago her husband Tony bought her first road bike and it's fair to say she hasn't looked back since. Deb tries to fit in at least one spin class a week plus some circuit training and a long ride of 50-60 miles each weekend. She also has a full motorbike licence so if she gets tired of all the peddling she can pull on her leathers and take her Suzuki for a blast around the Hampshire lanes! -2- Message from Client Director, Yolande Frederick “Getting To Know You” Summer is around the corner and I hope, like me, you are looking forward to all that this brings. As part of my regular feature on Who’s Who the team, this month I am delighted to feature Nedko Ishpekov (aka Ned) in the Getting to Know You hot seat. Ned has been with us for nearly 9 months in the role of Corporate Supervisor and has the longest service of our newly formed Operations team. He has been worked in the Security Sector for the past 5 years, mainly in five star hotels including The Savoy, Grosvenor House, Café Royal and the Jumeirah. We feel that this background has him perfectly placed here as he totally understands the world of hotels from an officers point of view. This is actually Ned’s second stint with us here at Interr, 4 years ago he was a Security Officer at the Morgans Hotel Group and New Providence Wharf. OK so Ned clearly takes care of his mind, but what about his body? Well he says he loves to indulge in snowboarding, kitesurfing, boxing and painting, although not all at the same time you’ll be pleased to know! Ned likes to take his somewhere quiet and low key where he can chill and relax. He is definitely a man who can mix it up, his music taste ranges from a love of Mozart through to Metallica and when hunger strikes he likes to keep it local and can always be bribed with a good espresso. I asked Ned if there was any advice he could give to the officers in the field and he replied “I think that security is a great industry to work in in the UK and if one is ambitious and smart enough one can climb the ladder from the bottom to the top in 2 years. I have seen that with my own eyes…twice. If you have any questions for Ned he can be contacted on: +44(0)20 7837 2012 or 07415 117748 The sites he covers are: NYU The Edge Engine Yard Bar Before coming to the UK in 2009 Ned worked in advertising and still keeps a foot in the industry as a freelancer (websites, SEO, graphic design). IHG Jamm Mulberry HQ White Lion Chelsea square He is quite clearly a brainy chap - he has a degree in Mathematics and Computer Science and was also a Maths Teacher in his past life, so really handy when your kids come home with schoolwork you cant answer! Barcode Morgans Hotel Group Genting Casino Boltons Smiths of Smithfields Ballymore Smiths of Spitalfields So what does the “clever one” do for a little R&R? Well he loves learning and is constantly reading to improve himself and is a fan of memorable quotes. Belgraves Circa Bar Exposure Promotions China Tang HMS President His favourite quote comes from Voltaire, one of Paris most celebrated 18th Century writers. Merchant Taylor Friendly Society Orchard Wharf “The more I read, the more I acquire, the more certain I am that I know nothing.” ― Voltaire Firmdale Hotels Freedom and O Bar So being a girl that likes to read when time allows I naturally asked for recommendations. He offered “A Short History Of Nearly Everything” by Bill Bryson as a start point. Ronnie Scotts -3- Vacancies We are currently recruiting for the following positions: RETAIL LOSS PREVENTION OFFICERS RECEPTIONISTS CORPORATE & HOTEL SECURITY OFFICERS COVERT OFFICERS LICENCED LEISURE DOOR SUPERVISORS OPERATIONS MANAGERS SCHEDULERS CLEANING SUPERVISORS CLEANERS If you know anyone that is / will be looking for a full time or part time security or cleaning position who you feel is a good fit for Interr and has the relevant knowledge and experience, please ask them to send their CV to: recruitment@interr.com or in writing apply to our HR department Employee of the Month in Security Operations Congratulations Navin Gurung Navin joined Interr in July 2014 as a Retail High End Officer. He started in sites such as Christian Louboutin. I recently had the pleasure of gaining some excellent feedback from our client at Navin’s present site J Crew. The Manager described him as “quietly confident with a respectful nature towards everyone” he reflects the brand well in appearance and excels in Customer Service. Our site Supervisor rounded up his praise by saying “ I am relaxed when I am away or on a day off as I know that Navin will continue the standards expected. If you ever want to promote him, I wont argue as he is ready for a challenge if the opportunity arises”. Praise indeed and well deserved recognition, well done Navin. Employee of the Quarter Congratulations Gadafi Abdul Gadafi joined Interr eight months ago and within this short period has gone above and beyond. His service level has been second to none, he exudes confidence and pride in his delivery. We first introduced Gadafi to you in January as the Employee of the Month, the feedback then from his peers and our Client was impressive. He has since gone on to be nominated and short listed for The ACS Pacesetters-Security Officer of Distinction Awards. It does not stop there, he is a firm believer of bettering himself and has recently graduated with honours. A great example of an Officer that inspires and takes on every challenge with a “can do attitude”. Top Scores April’s Top Scores: Employee of the Month Recommendations If you are a member of staff, a client, customer, consumer or a wider stakeholder we would love to hear from you. We value your opinion and if you think that a member of the Interr team deserves to win Employee of the Month please send an email with the name of the employee, the reason for your nomination to: These are the scores given by our clients for the security teams of each location. Feedback is collected from our clients each month based on performance, time keeping, reporting and communication skills. Well done to this month’s top scorers at the following locations: Retail Sites: Corporate Sites: Ted Baker Bicester Uniqlo Westfield Monsoon Marble Arch Geox Stratford Rag & Bone Sloane Street NYU Guildford Street Pure Highbury customerservice@interr.com -4- Message from Tony Sheath, Chief Compliance Officer Food business owner charged with manslaughter following contaminated food sale. The Food Standards Agency push on allergen declaration came too late for a 38 year old Yorkshire man who died after eating peanuts as an ingredient in his curry. The owner of a string of award-winning Indian takeaways has been charged with manslaughter after a pub landlord with a severe peanut allergy died. Paul Wilson, 38, suffered an anaphylactic shock after eating food from the The Indian Garden in Easingwold, North Yorkshire last January. The 52-year-old, who runs the Indian Garden restaurant in Easingwold, North Yorkshire, will appear before Northallerton magistrates on May 8th. The deceased, father-of-one Mr Wilson, who had a six-yearold son, bought the curry, ate it and then collapsed and died in his bathroom in the Oak Tree pub in Helperby, near Thirsk. His death came months before the introduction of new laws demanding that all food businesses provide allergy information on unpackaged foods like takeaways. Allergies to foods like nuts are on the increase and Mr Wilson's death is one of around ten each year in Britain. His case has led to a major purge by trading standards officers targeting a food fraud in which peanuts are used in place of more costly almonds. Most curry lovers are unable to taste the difference unless they suffer from a nut allergy - in which case the results can be fatal. IRM works closely with a number of food business operators developing hygiene policies and procedures to keep food safe. If you need advice on HACCP or allergens please do contact us on irm@interr.com any time. The takeaway's owner, Mohammed Khalique Zaman, has been charged with manslaughter by gross negligence - the first case of its kind in Britain. -5- Message from Client Director, Yolande Frederick I am delighted to advise that we have been awarded our first piece of Broadgate Estates business - a reception/concierge post at 30 North Colonnade in Canary Wharf. With the recent win at this firmly puts us on the map in this sector and enables us to recruit and plan for a proper new division within the business. hospitality and was given the opportunity to work in one of the largest five-star hotel chains in Portugal. It was there that she learnt most of the professional skills that motivated her to move countries and start a new opportunity in the Netherlands. There she worked as a babysitter and a florist supervisor in a factory. This role taught her how to handle responsibility, staff co-operation and developed her personality strengths. This went on to develop a good work ethic as well as gaining good all round experience. These opportunities gave Joanna the independence and the ability to take control of her own life. Joanna has been in her role as Reception Concierge for North Colonnade since December 2012 and with the support of the Management has started a BSc in Psychology. Justina has an extensive background in the customer service industry ranging from Retail, Fashion, Management and Administration. When asked to describe herself, she uses words like energetic, hardworking and goal orientated - all key to delivering fabulous service. The concierge staff at 30 North Colonnade is headed up by two ladies, Justina and Joanna, and we are pleased to welcome you both to Interr . Joanna began working at the age of eighteen after finishing high school. She entered into a career in -6- Travelling is also a great love along with a passion for chocolate! Life without music and French bulldogs is just not worth living we are told. Justina is the newest member to the North Colonnade team, initially starting the role as relief staff then moving into the full time role recently. Her great eye for detail and focus on understanding and meeting customer expectations puts her in a great position to deliver above and beyond their needs. Uniform and Grooming Standards This month we would like to include focus on uniform and grooming standards. Shoulders/Knees A well fitted black suit, pure white shirt, plain black tie all pressed to perfection As a member of the Interr team you are the face of the Company. You are the first and last person seen by our Clients' customers and therefore a key component of the overall experience. Your uniform and grooming standards are vital in achieving excellence and help to set us apart from our competitors. Head Hair well cut, washed and brushed. And Toes Smart black formal shoes only I am sure all if the above is representative of your daily appearance, all that is left to do is spray on a little fragrance and you are ready for your shift. -7- Objectives 2015 Happy Staff – Happy Customers – Profitable Business Quality Objectives/CSF’s 1. To have a target of 85% customer satisfaction on customer feedback (this is currently being achieved on the feedback information received and is ongoing for this year and will be achieved by the operational managers and the QMER). 2. To have an overall gross profit of 24% throughout the Company (through the financial data which is monitored by the Chief Finance Officer and QMER as an ongoing basis). 3. For the Company to have a target of staff satisfaction of 85% (this is currently being achieved on the feedback information received and is ongoing for this year and will be achieved by the operational managers and the QMER). 4. To maintain and update the QMS system and maintain certification. (On-going, completed by the QMER and all staff). Environmental Objectives 1.To reduce paper usage by 10% each year (This has been achieved and is in part evident that paper usage hasn’t risen although there has been an increase in business, the monitoring process is being completed by the Finance Director and the QMER, all staff are aware, this will be monitored on a 6 monthly basis). 2. To recycle through a waste management company (this continues to be done through “Loop” ongoing). 3. Full compliance with applicable legislation measured by zero adverse comments. (None to date but is being managed by the QMER and all staff are aware and this will be monitored on a monthly basis). 4. Monitor and reduce office electricity usage over a 12 month period (this will be monitored by the Finance Director through the payment of bills; usage will be controlled by the office staff. This will be tracked on a graph of the Kw used on a 6 monthly basis). Health & Safety Objectives 1. To ensure Health & Safety incidents are kept to a minimum (this is going to be achieved through the supervisory staff and appropriate training and procedures, and continued compliance with 18001 as an ongoing process). 2. Investigate all accidents and near misses within 24 hours (this will be investigated through the companies risk agement division). man- 3.Ensure all staff have training on the Health & Safety system (All staff are currently being trained and receiving extra training, this is done through the induction & orientation training and refresher training by the HR staff ). 4. Ensure risk assessments are completed for all sites and are up dated at least annually. (Completed and on-going – this is achieved through the Client Directors). -8- Survey Results 2014 - 2015 We are pleased to be able to publish our survey results for last year. The surveys focus on 3 key areas; Customer feedback, Consumer feedback and Staff feedback. Each Survey has ten questions, with each question scored out of a maximum of ten possible points. Our company target is to achieve an annual average of more than 85%. Customer Feedback Questions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. How much impact does your security officer have on site? How would you rate the attendance and time keeping of your security officer? How would you compare our service with your original expectations? Would you recommend our service to others? Please rate the communication with head office. Please rate the security officer’s uniform, attire and the display of their SIA licence. How would you rate management interaction and delivery at your site? How do you rate Interr Security’s overall approach? Please rate the leadership value of the management team at Interr Security. How would you rate the security industry as a whole? How would you rate our frontline service? We completed almost 700 individual customer surveys and scored an average of 87% last year (see chart below) -9- Survey Results 2014 - 2015 Consumer Feedback Questions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. How would you rate the working relationship with your security officer? How helpful is your security officer when you request assistance? Please rate the customer service approach of the security officer to yourselves +/ or your customers. Please rate the pro-activeness of the security officer towards their duties and their communication with you. Please rate the overall service delivery of your security officer. How would you rate the security industry as a whole? How would you rate Interr Security compared to other security companies? Please rate your experience thinking only about customer service. Based on your experience how knowledgeable would you say we are? How would you rate our frontline service? We completed over 300 individual consumer surveys and scored an average of 86.5% last year (see chart below) -9- Survey Results 2014 - 2015 Staff Feedback Questions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Please rate the service provided by the Payroll and HR departments. How do you rate your line manager’s leadership? Please rate the way that the Interr Security head office have dealt with your requests or enquires. Please rate the Interr Security newsletter. Do you feel your opinions and views count? Please rate the support you receive from your line manager on site. How do you rate the onsite assignment training you have had? (Including the explanation of new tasks and updates on your role). How do you rate your level of satisfaction with your own performance? How do you rate the site that you regularly work on? How do you rate the site that you regularly work on? Please rate Interr Security as an employer. We completed over 1300 individual staff surveys and scored an average of 92% last year (see chart below) We always welcome feedback and would be grateful for yours. If you would like to share your views with us you can do so through our website www.interr.com or by email info@interr.com or by phone on 020 7837 2012. We would like to thank all those who gave us feedback last year and in doing so have helped us improve our company. -10- Complaints 2014—2015 Each year we publish how many complaints we have received and importantly how quickly we resolved those complaints to the satisfaction of the complainant. Below is the summary of how we did last year. Complaints for the year = 20 35% were closed and dealt with within the first 24 hours of the original complaint. 40% were closed and dealt with within 48 hours of the original complaint. 25% were closed and dealt with within 72 hours of the original complaint. All complaints were closed to the satisfaction of the complainant. -11- m t m , Sa Pucenot See you soon: I would like to advise you all that from 11th May 2015, I will be going on maternity leave and will therefore be out of the business until 1st April 2016. In my absence, I am pleased to confirm that you will be all left in safe hands with Emmanuella Oblitey who will be looking after the HR department in the role of Interim HR Manager until I return. Emmanuella joins the business with a number of years’ experience working in a variety of HR roles, and is part of the Interr family. happy to now be Emmanuella will be working alongside Lexie Burdzy, HR Administrator as part of the HR team. New email: At Interr we value your calls, feedback and are here to help in any way we can. Therefore to help ensure all your queries are continually dealt with in a timely manner, the HR department now have a central email address. As usual, the HR team are your first points of contact for; SIA and visa renewals, Reference requests, Changing your contact and bank details, Employment advise, Contracts, Recruitment and Training. Therefore moving forward, if you have any HR questions, please send an email to hr@interr.com and a member of HR department will respond. Alternatively, please feel free to contact Lexie or Emmanuella on 0207 837 2012, option 1. SIA Reminder We have noticed recently that not all employees are taking advantage or may not be aware of how soon you can apply for your SIA licence renewal. Therefore I would like to take time to confirm that you can apply for your SIA licence as early as 3 months before your old licence expires. Please ensure you apply for your licence renewal in a timely manner as renewals will take a minimum of 6 weeks and Interr are unable to work any security employee without a valid licence. Interr are able to issue temporary licenses during an application stage (LDN) but this is not guaranteed and therefore should not be relied on. If you wish to have further information regarding the terms of an LDN please send an email to hr@interr.com Recommend a Friend Scheme Recommend a Friend Scheme If you recommend a friend and they stay with the company for longer than 3 months you will receive £50 as our way of saying thank you. Please contact the HR department for more information. Also please let HR know as soon as possible if any of your colleagues, friends or team members can be developed within the business to a leader or supervisory role. -12- m t m , Sa Pucenot Right to shared parental leave: is your baby due on or after 5 April 2015? A new employment right to shared parental leave is available to parents with babies due on or after 5 April 2015. Shared parental leave enables mothers to commit to ending their maternity leave and pay at a future date, and to share the untaken balance of leave and pay as shared parental leave with their partner, or to return to work early from maternity leave and opt in to shared parental leave and pay at a later date. Shared parental leave is designed to allow couples greater freedom to decide how to take their family-friendly leave. Shared parental leave is also available to adoptive parents. Shared parental leave must be taken in blocks of at least one week. Individuals can request to take shared parental leave in one continuous block (in which case the organisation is required to accept the request as long as the employee meets the eligibility and notice requirements), or as a number of discontinuous blocks of leave (in which case the employee needs the organisation's agreement). A maximum of three requests for leave per pregnancy can normally be made by each parent. To be able to take shared parental leave, both you and your partner must meet various eligibility requirements and have complied with the relevant curtailment, notice and evidence requirements. For example, to be eligible to take shared parental leave, you must have at least 26 weeks' continuous employment with the organisation ending with the 15th week before the expected week of childbirth and remain in continuous employment with the organisation until the week before any period of shared parental leave that you are planning to take. The notices that you must give to this organisation and that your partner must give to the relevant employer to be able to take shared parental leave are made up of three elements. They are: a "leave curtailment notice" from the mother setting out when she proposes to end her maternity leave (unless the mother has already returned to work from maternity leave); a "notice of entitlement and intention" from the mother or partner giving an initial, non-binding indication of each period of shared parental leave that he/she is requesting; a "period of leave notice" providing the organisation with a written notice setting out the start and end dates of each period of shared parental leave that he/she is requesting. While there are minimum notice periods required by law, the earlier you inform the organisation of your intentions about taking shared parental leave, the more likely it is that the organisation will be able to accommodate your wishes, particularly if you want to request periods of discontinuous leave. -13- Contact Details Interr New Loom House 101 Back Church Lane London E1 1LU Message from Chris Dean, Chief Financial Officer Important Reminder – Holiday Entitlement As we are approaching the end of the holiday year which, for most of you, ends on the 31st August 2015, it is an appropriate time to remind you of your annual entitlement. Our holiday process is first come first serve, it is therefore wise to book any holiday you are planning with your line manager, to ensure that we can accommodate your request. Any holiday you would like to book, please fill out an Interr Holiday form and contact your Line Manager for authorisation. If you are unsure of your annual entitlement, or how many days you have remaining this year, you can contact our payroll department for assistance. Fax: 020 7837 2012 Telephone: 020 7837 1221 Select from the following options: 1. HR & Recruitment 2. Payroll Entitlement In accordance with your employment contracts and the employee handbook this year’s holiday must be used up by 31st August. For guidance your annual entitlement is 5.6 weeks up to a maximum of 28 days per year, including bank holidays. Therefore if you work an average of 5 days or more per week your annual entitlement will be 28 days. If you work fewer than 5 days per week your annual entitlement will be as follows: 1 day per week: 2 days per week: 3 days per week: 4 days per week: 5.6 days paid holiday per year 11.2 days paid holiday per year 16.8 days paid holiday per year 22.4 days paid holiday per year 3. Security Operations Option 1—Retail and Residential Option 2—Corporate and Hospitality If you only work for part of the current holiday year your entitlement will be apportioned for each whole month you are an employee of the company during the year. Payroll Queries To ensure a quicker response to any queries you may have regarding Payroll, please send your enquiry to payroll@interr.com, ensuring you provide your full name and PAYROLL NUMBER and we will process your query in due time. We aim to respond to all queries within 2 working days. 4. Reception & Concierge 5. Risk Management 6. Cleaning Operations 7. Accounts Email: info@interr.com Web Site: www.interr.com Payroll Cut Off Dates Pay day will continue to be 1st of each month with pay period 11th of the month to 10th of the following month. For example: Pay Period Pay Day 11th March 15 - 10th April 11th April 15 - 10th May 11th May 15 - 10th June 15 - Paid Friday 15 - Paid Monday 15 - Paid Wednesday 1st May 15 1st June 15 1st July 15 Where the pay date falls on a weekend or a bank holiday the pay day will be on the next working day. Should you have any questions about your breakdown, wage slip or payment, you should call the office or make an appointment with Payroll and they will be happy to help you. -14- Remember to ‘Like’ us on Facebook and to send us a ’Tweet’ on Twitter. Contact Details Interr New Loom House 101 Back Church Lane London E1 1LU Your Feedback Please Stakeholder feedback We welcome any feedback our stakeholders can share with us. We will use your feedback to review and improve how we deliver our services. You can give us your feedback either by filling out the form below or contacting us by phone, email or in writing. In all cases we will gratefully acknowledge your feedback and update you on the improvement it has made to our organisation. We will adopt the following principles to help us meet this commitment: Fax: 020 7837 2012 Seek to identify and understand the views and opinions of all our stakeholders. Provide opportunities for engagement wherever possible including our staff, clients and Telephone: 020 7837 1221 their consumers and wider stakeholders. Endeavour to enable constructive debate to take place, creating open and two way com- Select from the following options: munication processes. Provide feedback on how views expressed have been considered and the outcomes of any 1. HR & Recruitment engagement process. 2. Payroll 3. Security Operations Option 1—Retail and Residential Option 2—Corporate and Hospitality 4. Reception & Concierge If you have any feedback or comments then please let us know by contacting us using the follow methods: Email - info@interr.com Phone - 020 7837 2012 Website - www.interr.com Post Interr - 5. Risk Management New Loom House 101 Back Church Lane 6. Cleaning Operations London E1 1LU 7. Accounts Email: info@interr.com Twitter - @interrsecurity Remember to ‘Like’ us on Facebook and to send us a ’Tweet’ on Twitter. Web Site: www.interr.com -14-
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