Document 134657
********************************** North Andover Cupboard 1740 Turnpike Street North Andover, MA 01845 Phone - 978-701-6344 Hours of Operation Sunday closed Monday closed Tuesday 10 am—4pm Wednesday 12 pm—7pm Thursday 10 am—4 pm Friday 10 am—4 pm Saturday 9am—12 pm ********************************** Middleboro Cupboard 111 East Grove Street Middleboro, MA 02436 Phone - 774-766-6930 Hours of Operation Sunday closed Monday closed Tuesday 10 am—4pm Wednesday 12 pm—7pm Thursday 10 am—4 pm Friday 10 am—4 pm Saturday 9 am—12 pm ********************************** Waltham Cupboard 265 Beaver Street Waltham, MA 02452 Phone - 781-373-4204 Hours of Operation Sunday closed Monday closed Tuesday 10 am—4pm Wednesday 12 pm—7pm Thursday 10 am—4 pm Friday 10 am—4 pm Saturday 9 am—4 pm ********************************** Boston Cupboard 95 Berkeley Street Boston, MA 02116 Phone—617-482-1078 Hours of Operation Sunday closed Monday closed Tuesday closed Wednesday 10 am—4 pm Thursday 10 am—4 pm Friday 10 am—2 pm Saturday closed ********************************** Watch our website for additional Cookie Cupboards to be listed. 2013-2014 Cookie Program Individually Registered Girl Scout Cookie Program Guide For Parents and Guardians An Individually Registered Girl Scout (IRG) is a Girl Scout who is not affiliated with a troop. An IRG can participate in activities through any of our participation pathways. The six pathways include camp, events, series, travel, troops or virtual. Resources: Questions about IRG Cookie Program IRGcookies@girlscoutseasternmass.org Age appropriate educational activities, nutritional cookie information www.abcsmartcookies.com COCO online interactive system for girls to create their own mini-website http://www.abcsmartcookies.com/goals/ Table of Contents Contact Information / Key Dates 1 How the Cookie Crumbles / What’s New? 2 IRG Cookie Program Basics 3 First Steps 4 Planning Your Sales 4-5 Dear Cookie Volunteer, Online Marketing & Social Networking 6-7 Selling Methods 8-9 Cookies for a Cause 10 Girl Recognitions 11 Recognitions 12 How Does my IRG get Cookies? 13-16 Selling cookies is an iconic and important part of the Girl Scout experience that teaches girls valuable skills including decision making, money management, goal setting, people skills and business ethics. Plus, girls learn the importance of giving back through our Cookies for a Cause program. Not only are girls given the opportunity to provide a tasty and treasured product to millions of hungry, eager customers, they have the chance to hone their customer service skills, learn about managing their own business, and take financial responsibility for their Girl Scout experience, following in the footsteps of a century of Girl Scouts before them. Booth Sales 17-19 Roampay x4 20 Surplus Cookies?? 21 5 for Five Flyer 22 Five for Five Entry Forms 23 Cookie for a Cause Flyer 24 None of this would be possible without the help of more than 7,000 cookie volunteers like you. Your hard work and dedication during this sale is the reason Girl Scouts of Eastern Massachusetts is able to continue the important work of building girls of courage, confidence, and character, who make the world a better place. Thank you for all you do to make the cookie sale at Girl Scouts of Eastern Massachusetts successful. Last year more than over 30,000 girls participated in the sale. This year we hope ALL registered Girl Scouts will experience the cookie sale and learn the “5 Skills.” We look forward to working with you as partners in achieving success to make this the best cookie sale ever! Wishing you a successful cookie sale, Ruth N. Bramson Chief Executive Officer Cindy Campbell GSEM IRG Cookie Sale Coordinator North Andover Council Office 978-701-6336 IRGcookies@girlscoutseasternmass.org IRG COOKIE S CT CONTA Product Sales Staff Terese Kelly Director Product and Retail Sales Waltham Council Office 781-373-4206 tkelly@girlscoutseasternmass.org Toni Dixon Administrative Assistant Waltham Council Office 781-373-4312 tdixon@girlscoutseasternmass.org Linda Dupuis Product Sales Specialist Middleboro Council Office 774-766-6929 ldupuis@girlscoutseasternmass.org Melissa Bornmann Product Sales Specialist Waltham Council Office 781-373-4340 mbornmann@girlscoutseasternmass.org Travis Sammons Product & Retail Sales Database Coord. Waltham Council Office 781-373-4310 tsammons@girlscoutseasternmass.org Key Dates and Information: December 7 - Cookie Kick Off Rally – Waltham Council Office December 13 - Cookie Sale Starts – Council Cupboards open December 24 - Council Cupboard hours 10:00 am—12:00 pm December 25 - January 1 - All Council Cupboards closed for holiday January 13 - Deadline for turning in your Initial Order to your Service Unit Cookie Manager January 19 - March 12 - Continue taking orders. Contact your IRG Cookie Sale Coordinator or Service Unit Cookie Manager to arrange for additional cookies. Make deliveries to customers and collect money. January 25 - February 1- Pick up your Initial Order/Town Delivery cookies. Contact your Service Unit Cookie Manager, IRG Cookie Sale Coordinator or to confirm your pick up locations and to set an appointment to pick up your cookies February 7 - 9 National Girl Scout Cookie Weekend! March 4 - Final day of sale. Last day to come to the cupboard to pick up last minute orders. Payment must be made in full April/May - You will be contacted when your recognitions are available CONTACT INFORMATION / KEY DATES * Individually Registered Girls Scout Cookie Program Guide 2013-14 1 How the Cookie Crumbles... Where does the money go from the sale of Girl Scout Cookies? Over 75 % of the price of each package of cookies stays with the Girl Scouts of Eastern Massachusetts. A significant portion of this amount goes directly back to troops and girls in the form of troop revenue, rewards and cookie credits. The money raised during the Cookie Program also allows GSEM to offer affordable girl programming, provide volunteer development and maintain our beautiful camps and properties. Girl Incentives 3% Admin. 7.7% Program & Properties 50% Troop Proceeds 15.7% ABC Bakers 23.6% What does the Cookie Program do? The Cookie Program teaches girls the following life skills: □ Goal Setting □ Decision Making □ Money Management □ People Skills □ Business Ethics What’s New?? 2 □ New Cookie!! It’s called Cranberry Citrus Crisps!!! □ Gluten Free Cookie—Chocolate Chip Shortbread □ Girl Incentives □ National Girl Scout Cookie Weekend - February 7-9 □ New Individually Registered Girl contact person HOW THE COOKIE CRUMBLES / WHAT’S NEW? ? * Individually Registered Girls Scout Cookie Program Guide 2013-14 IRG Cookie Program Basics The Cookie Program is a wonderful opportunity for all Girl Scouts. Girls can learn more about themselves and develop positive values as they build upon each other’s strengths and skills. Consider the girls’ ages and their level of experience as you help them create a cookie sales plan. Utilize the Initial Order and the Cookie Cupboards in planning out a successful sale. Use the cookie season to help the girls put the Girl Scout Promise and Law into action. Who can sell cookies? All registered Girl Scouts from Daisies through Ambassadors may participate. This includes Individually Registered Girls (IRG’s) and all Pathway participants. What are the dates of the sale? The Cookie Program runs from December 13, 2013 through March 4, 2014 Who is our cookie baker? Our cookie baker is ABC Bakers. Visit our baker at www.abcsmartcookies.com. How many varieties of cookies are there? We are offering 9 varieties this year. Our 7 traditional Girl Scout offerings are: Thin Mints, Caramel deLites, Shortbread, Peanut Butter Patties, Peanut Butter Sandwiches, Lemonades, and Thanks-A-Lot. How much is a package of cookies? The price of a package of cookies sold by Girls Scouts of Eastern Massachusetts is $4.00. The Gluten-Free Chocolate Chip Cookie is $5.00 per pouch. Where can an IRG sell cookies? Cookies must only be sold within our Council footprint. IRG Girls can sell cookies to friends, neighbors and by having booth sales. If you want to have a booth sale outside the town you live in, please contact your Service Unit Cookie Manager or the IRG Cookie Coordinator. How does an IRG acquire Gluten-Free Cookies? Cookies are available only through Council cupboards in limited supply. How does an IRG pay for cookies? IRG girls pay the council $4.00 per package and $5.00 per pouch for the Gluten Free cookie. Payment must be made by money order, bank check, council deposit slip or cash. If Council does not have a signed copy of the “IRG Product Sale Agreement” form, parent/guardian must collect $4.00 for each package sold ahead of time and bring full payment to a Council cupboard before they can receive the cookies. See Pages 14 & 15 for more information. How does an IRG receive her profits? Parent/Guardian completes a “Request for Funds” form. Money earned is to be used for GSEM programs, camp, GSEM sponsored destinations, GSEM shop purchases, Service Unit events or materials for Bronze, Silver, or Gold Award. COOKIE PROGRAM BASICS * Individually Registered Girls Scout Cookie Program Guide 2013-14 3 First Steps Register! Only registered Girl Scouts who have a signed Annual Permission Form on file will be eligible to receive cookie incentives Identify an adult (parent, guardian) to work with your Girl Scout and take responsibility for product and money Contact the GSEM IRG Cookie Sale Coordinator Complete and submit the IRG Product Sale Agreement to the IRG Cookie Sale Coordinator or Service Unit Cookie Manager (SUCM) Let the IRG Cookie Sale Coordinator know if you choose to Opt-Out of recognitions and receive $0.05 more per package plus a participation patch. This option is only available for Cadettes, Seniors, and Ambassadors. Girls will receive $0.05 more per package sold along with the theme patch, but no other recognitions or cookie credits Utilize the online planning tools available at www.abcsmartcookies.com and review the new COCO system (see Page 7 for more information on COCO) Study safety tips. What online or booth sale safety issues might arise? Orders placed should be written on Cookie Order Card Once the orders are compiled, contact the IRG Cookie Sale Coordinator or SUCM to place your order You can procure your cookies either from a Cookie Cupboard or Initial Order/Town Delivery (see Pages 13-16) If council does not have a signed copy of the “IRG Product Sale Agreement” form, parent/guardian must collect $4 for each package of cookies ahead of time and bring full payment to a council cupboard before they can receive cookies Planning Your Sale More girls participate in the cookie sale than any other Girl Scout Program. The Cookie Sale is one of the most important money raising programs that Girl Scouts has; it not only raises funds to sustain the Council’s various programs and properties, but it is an opportunity for the girls to develop skills that they can carry throughout their lives. There are many tools available to IRG’s to assist with the Cookie Program; in both education and with selling tips: www.abcsmartcookies.com - a website with troop and girl activities developed to enhance the 5 skills that being developed through the Cookie program 4 COCO—Cookie Command is a tool where girls can set goals and track their progress in reaching those goals. They can see recognitions they are earning. The girls, with guidance from an adult , can send e-postcards out to their customers and accept cookie promises online. See Page 7 for details FIRST STEPS & PLANNING YOUR SALE * Individually Registered Girls Scout Cookie Program Guide 2013-14 Planning Your Sale What are the 5 skills that Girls develop through the Cookie Program: Goal Setting: Girls set cookie sale goals and create a plan to reach them. This is a transferable skill that helps girls set and reach goals to succeed in school, on the job, and in their lives Decision-Making: Girls decide where and when to sell cookies, how to market their sale, and what to do with their earnings. Learning this skill will help girls make big and small lifelong decisions Money Management: Girls develop a budget, take cookie orders, and handle customers’ money. This is a helpful life skill that teaches girls how to handle money from their lunch money to their allowance, to someday their paycheck! People Skills: Girls learn how to talk and listen to their customers, as well as learning how to work as a team with their Girl Scout sisters. These experiences help them develop good social skills which helps them do better in school, on sport teams, on the playground, and in their future work Business Ethics: Girls act honestly and responsibly during every step of the cookie sale. The world needs ethical leaders in every field What can the girls do to develop the 5 key skills? A Daisy can sell to extended family & friends; the girls should be doing the asking and delivering of the products with adult supervision A Daisy can use the order card for Initial Order and booth sales A Brownie can strategize to achieve goals during extended time booth sales A Junior can set up a budget on the cost of materials (ie: poster boards, samples to give away at booth sale) A Cadette can set individual goals on how many cookie packages they want to sell Seniors and Ambassadors can run the cookie program as their own business (with guidance) Seniors and Ambassadors can partner with younger troops/girls to mentor them throughout the Cookie Sale; all adult supervised; guidelines still need to be followed To make it girl-led...let girls lead! PLANNING YOUR SALE * Individually Registered Girls Scout Cookie Program Guide 2013-14 5 Online Marketing & Social Networking Social Networking is an amazingly powerful resource available during the Cookie Sale as it can be used to help boost cookie sales if utilized the correct way. What is a Cookie Promise? A Cookie Promise is when a person agrees to purchase a specific amount of cookies from your IRG. This can be done in person or online . Please note that GSUSA does not allow Girl Scout Cookies to be sold online, therefore a Troop/girl/parent/guardian can not use an online money collecting system (e.g. PayPal) to collect money from customers for cookies. Boost your IRG’s Cookie Program by using sites such as: Facebook, Twitter, Instagram and Pinterest Girls 13 years of age and older may post that “Cookie Season is Here!” on their own social networking page (s); girls under 13 may do so on their parents’ pages Girls can share their Cookie Booth Sales and are encouraged to post pictures and their stories from booth sales on the GSEM Facebook page Girls can create their own Facebook page and share their activities with others Parents /Guardians can use Twitter to “tweet” the location and progress of a booth sale for their IRG. Pinterest is a virtual scrapbook. It is a website where people share their creativity. Looking for new ideas for marketing your sale? Decorating your cookie booth? Pinterest is a great place to browse and to become inspired! https://www.facebook.com/GirlScoutsofEasternMass www.pinterest.com/girlscoutsemass www.twitter.com/@GirlScoutsEMass 6 ONLINE MARKETING & SOCIAL NETWORKING * Individually Registered Girls Scout Cookie Program Guide 2013-14 Online Marketing & Social Networking COCO is a online site located on www.abcsmartcookies.com. IRG girls (Parental Consent is Advised) can go on COCO to create their own mini-websites. It is a great marketing tool that can also be used to create a plan, set goals, and track your IRG’s progress. It’s like a mini-Facebook for Cookies! What can Parent/Guardians do on COCO? Set up a COCO account for their girl Use the online “Cookie Calculator” tool to help their girl create a plan to reach their goal Take advantage of the Budget Worksheet to plan out how many packages your IRG needs to sell to achieve its goal Inform the girls how she is progressing throughout the sale towards her goal Girl is responsible placing cookie promise orders What can girls do on COCO? Build a personalized dashboard so they can see their sales at a glance Upload their own pictures for family and friends to see Utilize COCO Goal Setting and marketing tools to help reach their goals Girls who send eCards and collect 24 online cookies promises will earn the Online patch Girls can view the recognitions they are earning or working towards earning Introducing COCO mobile for the iPhone, iPod touch or iPad. The mobile app puts cookie selling right in the girl’s pocket! All of the same actions girls do online they can do through the app! For rules on internet safety, please refer to Volunteer Essentials at the following link: www.girlscoutseasternmass.org/Volunteer ONLINE MARKETING & SOCIAL NETWORKING • Individually Registered Girl Scout Cookie Guide 2013-14 7 Selling Methods Flexible Ways for Girls to Participate Why Should a Girl Sell In Person? Girls have the opportunity to connect with family, friends, and neighbors to improve their people skills Girls sell more cookies when they build connections with people, because people are more invested in “their Girl Scout” Sale Types There are several options that an IRG can use to sell cookies. The IRG should decide which methods work for them: Direct Sales Door-to-Door Sales & "Walk-Abouts" - Girls already have the cookies with them and the customer receives them instantly. Make it fun! Use a wagon to bring around cookies or have a “Cookie Mobile” filled with cookies parked somewhere if the girls run out. Door hangers are a great tool to use when no one is home! Leave a door hanger with an adult’s contact information, NOT a girl’s. Printed ones are available at Council Cupboards, or have girls make their own. Booth Sales - Setting up in front of grocery stores, sporting events and other high- traffic areas will be where you find great success! Girls will have lots of fun setting up their “store” and talking to customers. This is a great way for them to apply their 5 Skills! Check first with your SUCM or Cookie Booth Sale Coordinator to see how your town runs Booth Sales. Council Organized Booth Sales - Booth Sales at T-stations, trade shows, certain mall kiosks and Boston business locations are all managed by a lottery system in the SNAP database Order Taking/Initial Order By using the order card, customers can order the quantity of cookies desired regardless of how much money they have on hand. Order cards are used to collect customer information and their cookie selections and also for Cookies for a Cause cookies (known in SNAP as CShare). Payment must be received in full for these cookies by March 4, 2014 8 SELLING METHODS • Individually Registered Girl Scout Cookie Guide 2013-14 Selling Methods Flexible Ways for Girls to Participate Selling Cookies at Work Parents can help their daughters by offering their co-workers an opportunity to buy cookies. This is an acceptable selling method which may provide an opportunity to help the girls learn other aspects of marketing and business: -Write a letter to the business introducing herself -Attach a school picture and note to the order card -Make a poster showing her goals -Include Thank You notes for all purchases Don’t forget Vacation Week! (February 17-21, 2014) Girls can go to offices and sell before work or during lunch – this will help your daughter improve her selling and interpersonal skills! Cookie (Coffee) Breaks (Cadettes, Seniors and Ambassadors) Girls ask Business Managers to buy cookies to serve to their employees or to give the girls the opportunity to sell cookies to their employees. Girls can make arrangements to serve or sell cookies during a break or at the end of the day. This is a great opportunity for girls to utilize the 5 skills 5 for Five! This is an excellent opportunity to increase cookie sales! Girls ask customers, who might have planned to only purchase two or three packages of cookies, to buy 5 packages. Customers will be entered into a drawing to win 5 cases of cookies! It’s a “WIN” for everyone! In 2013 we had over 10,000 entries for this program. Samantha Dorgan, GSEM’s Top Cookie Seller in 2013 uses this as her primary sales method: “People would come up wanting three or four packages, and I started saying, ‘Well, if you buy five, it’s $20, and then I don’t have to make change.” IT WORKS!!!! Please see “5 For Five” Flyer on Page 22 for more details Promote this program as an option for your customers to make a difference and donate to a local organization. Customers can get a tax deduction for cookies bought and donated. Girls can send cookie postcards from COCO to customers explaining their cause and to ask for support/cookie promises. GSEM donated over 40,000 packages to local organizations last year. Visit Pages 12 & 41 for more details ABC Bakers offers a great opportunity for girls to have their own online presence to track and set their goals. Girls can also send eCards to friends and family to remind them it’s cookie time and to make a “promise” to place an order (this is not a sale - girls will still need to collect money from customers in person). Girls who receive 24 cookie promises online utilizing COCO will earn the Online Patch (promises can be traditional orders or CShare/Cookies for a Cause cookies) SELLING METHODS • Individually Registered Girl Scout Cookie Guide 2013-14 9 Cookies for a Cause Opportunity for girls to make the world a better place! Option 1: CShare/Cookies for a Cause CShare/Cookies for a Cause cookies purchased will be donated by Council on behalf of the girls, to the following organizations: CarePacks, Help Our Troops, New England Shelter for Homeless Vets, Operation Troop Support and The Greater Boston Food Bank. The customer, girl/troop never sees/touches the actual cookies purchased as the cookies are distributed directly to the organizations . Each order card has a separate location specifically labeled “Cookies for a Cause,” so girls can show customers this option on the order card If a customer only orders CShare/Cookies for a Cause cookies, girls should collect the payment at that time ($4/package), as they will not be returning to the customer with cookies at a later date CShare/Cookies for a Cause cookies count towards the girls’ recognitions and proceeds IRG’s are responsible for paying Council for CShare/Cookies for a Cause cookies Option 2: IRG’s Create their Own “Cause” IRG’s may choose a local organization to receive donated cookies At booth sales, girls can display a sign that informs customers which organization is being supported; girls can also create a drop package where customers can place donated cookies or a tally poster to display the growing number of donated packages purchased Girls can write the name of the organization that will be receiving any donated cookies on their order cards to show customers when selling door-to door, at walkabouts and at the workplace Extra packages of cookies from Initial Order or booth sale orders can be used to fulfill Cookie for a Cause orders and serve as a good way to reduce any surplus cookies In choosing a “Cause,” an IRG can: Choose a local non-profit organization: see if there is an organization in their community that they would like to support. Support and Celebrate Hometown Heroes: an IRG can contact their local police department, firefighters, and any other local public safety organizations to see if they can accept cookies donations Support local military, veterans, and food pantry organizations: Council offices will accept cookie donations for distribution among the organizations from the start of the sale until the end of the sale on March 4th 10 Looking for more ideas on organizations to support? Visit our Online Resource Library for a listing of some organizations IRG’s may want to consider as a “cause” COOKIES FOR A CAUSE • Individually Registered Girl Scout Cookie Guide 2013-14 Girl Recognitions Our Council’s Girl Recognition Program is designed to support and reinforce goal setting and to acknowledge each girl’s participation and effort in the Girl Scout Cookie Program. THANK YOU for supporting your Girl Scouts throughout the cookie sale and in helping them achieve their goals. Please see Page 12 for the exciting recognitions offered this year! Recognitions are earned cumulatively starting at 24 packages sold Early Recognition! Each girl who has sold 87 packages in SNAP by January 13th for the Initial Order will receive a reusable ECO-TOTE! The ECO-TOTE will be distributed at Town Delivery. Girls can use the ECO-TOTES to pick up and deliver their Initial Order cookies. Girls who sell 500 packages or more become members of the 500 CLUB! The 500+ Club members will be honored at the end of the cookie sale with two exclusive celebration!! Pick one, sell 500+ and save the date! Sunday, April 27, 2014 from 2 - 4 p.m. at Sunday, May 4, 2014 from 2 - 4 p.m. at Camp Wind-in-the-Pines Camp Cedar Hill Plymouth Waltham Cookie Credits! Council-issued certificates earned by a girl when 100+ packages of cookies are sold. Cookie Credits can be used toward GSEM programs, camps, or store purchases (excludes online), by girls 13 years and older towards GSEM sponsored destination programs and by girls 11 years and older towards GSUSA sponsored destination programs! PLEASE NOTE: Cookie Credits are good through Friday, May 29, 2015; this expiration date be extended so please plan accordingly. Cookie Credits cannot be replaced. Regulations for use are printed on each certificate. Cookie Credits Levels/Money Earned: Level 1: 100 pkgs. $0.05 per package Level 2: 101-200 pkgs. $0.10 per package Level 3: 201-500 pkgs. $0.15 per package Level 4: 501+ pkgs. $0.20 per package Example of Cookie Credit Math A girl who sells 700 packages will earn $100 in Cookie Credits. Level 1: $0.05 x 100 packages = $ 5.00 Level 2: $0.10 x 100 packages = $10.00 Level 3: $0.15 x 300 packages = $45.00 Level 4: $0.20 x 200 packages = $40.00 Total = $100.00 RECOGNITIONS • Individually Registered Girl Scout Cookie Guide 2013-14 11 $75 Once you have contacted the IRG Cookie Sale Coordinator or your SUCM, and a parent/ guardian has signed the IRG Product Sale Agreement form, the IRG may start taking orders from customers Turn in your order to the IRG Cookie Sale Coordinator or SUCM before January 13, 2014 All Initial Orders must be placed in full cases Your order is then combined with those from the other troops in the Service Unit and ordered from the baker. The Service Unit receives the cookies January 25 thru February 1. The IRG Cookie Sale Coordinator or SUCM will contact you with a specific date, time and location to pick up Initial Order cookies Remember to recount your cookies when picking them up. You are responsible for payment of these cookies. Count twice! Each girl who orders 87+ packages in the Initial Order will receive a reusable Eco-Tote! This will arrive along with the Initial Order cookies. Use it to delivery your cookies. This item is for the Initial Order portion of the sale only and is only for girls who do not OptOut Over the following 2-3 weeks, the girls deliver the cookies to their customers and gather payments. Payment due on March 7, 2014 CShare—If a customer wants to purchase a package of cookies to be donated to the Councils Cookies for a Cause, the customer pays for the cookies (the only time a girl can collect the money prior to delivery), the girl marks the order card as a sale in the Cookies for a Cause column. The Troop Cookie Advisor orders the cookies through Initial order in the CShare column. CShare count towards the girls recognitions and the girls is responsible for payment with their initial order on March 7th; but the Council will deliver the cookies. CShare cookies are not delivered to the troops so that column does not need to be in full cases (only exception to the full cases in Initial Order “Booth/Extra” : Additional cookies can be ordered through Initial Order to be used for Booth Sales/Walk-abouts. The Troop Cookie Advisor enters these in the “Booth/Extra” row (in packages). Initial orders are automatically rounded up to the nearest case; as partial cases cannot be delivered. SNAP will automatically round up the troop’s Initial Order to the nearest case. Once all the orders have been entered for each girl and any extra cookies for the troop; press “SAVE” 12 . If individual girls have 87 packages assigned to their name through the Initial Order Process they will have earned the Initial Order recognition which is the Eco-tote; which will be delivered with the cookies on delivery day. The advantage to ordering cookies through initial order is the payment is not due until March 4th. The full same variety cases can be exchanged for another full case; but cookies from Initial order can not be returned RECOGNITIONS • Individually Registered Girl Scout Cookie Guide 2013-14 How Does an IRG Get Cookies? There are two ways for IRG’s to get cookies: Initial Order/Town Delivery and/or Planned Orders/Cupboards. Initial Order/Town Delivery Initial Order (Town Delivery) is a one time event and is scheduled for January 25, 2014 —February 1, 2014 IRG girls must turn their orders in to either their Service Unit Cookie Manager or IRG Cookie Coordinator who then enters the data into the SNAP database by Monday, January 13, 2014. The girls order will be combined with those from the other troops in their Service Area and ordered from the Baker Initial Order Delivery Week-The Service Unit Cookie Manager for your town will be in touch regarding your IRG’s specific details. If there is no Service Unit Cookie Manager in your town, the IRG Coordinator will be in touch with your specific details CShare –Your Service Unit Cookie Manager or IRG Cookie Coordinator can utilize the CShare column in SNAP during the Initial Order to place the girls’ orders for Cookies for a Cause if your girl does not have a specific local cause they are supporting The girls collect the orders for Cookies for a Cause, mark their order forms and collect the money (it is the only time girls can collect money up front for cookies) The girl hands in her order form for Initial Order by the due date If your girl is supporting a local cause DO NOT use the CShare column The girl gets credit for the packages sold and is financially responsible Council will deliver the CShare cookies Girl Recognition! Each girl who has 87 packages sold by January 13th through the Initial Order/Town Delivery will receive a reusable ECO-TOTE! The ECO-TOTE will be distributed at Town Delivery. The girls can use the ECO-TOTES to pick up and deliver their Initial Order/Town Delivery cookies. IMPORTANT- Issues/Discrepancies during Town Delivery If you discover a discrepancy with your Initial Order/Town Delivery, you need to contact Terese Kelly, Director of Product Sales, tkelly@girlscoutseasternmass.org within 24 hours of your delivery day this includes Eco-Totes! Any issues/discrepancies reported after 24 hours can no longer be rectified by Council and you will be held accountable. HOW DOES AN IRG GET COOKIES? • Individually Registered Girl Scout Cookie Guide 2013-14 13 How Does my IRG Get Cookies? Delivery Day Once you get your date, time and location, plan your pick-up so it goes smoothly and quickly Cookies from Initial Orders cannot be sent back on the truck and times cannot be rescheduled Do not bring your children or your pets this is for their safety. Initial Order in some locations can run very swiftly and this is not a place for young children or pets Prepare your vehicle PRIOR to arrival at the delivery site. Clean it out and flip the seats down before arriving to pick-up cookies Some delivery locations are indoors and the cookies will need to be carried to your car (if you have a hand truck or dolly, bring it along to make delivery easier/quicker) You and the SU Cookie Manager must both sign the receipt for cookies received. Once the receipt is signed, you are responsible for payment of these cookies so Count Twice! Estimating Vehicle Capacity These approximate amounts are figured with the vehicle empty, except for the driver’s seat. Vehicle Approximately Vehicle Approximately Compact Car 30 cases Standard Pickup Truck 100 cases Standard Auto 45 cases Van (with seats) 150 cases Minivan/SUV 60 cases Van (without seats) 200 cases If your girl earned the Eco-Tote, (see Page 13 for details) don’t forget to pick it up from the Service Unit Cookie Manager Store cookies in a cool and dry location. Do not leave them in a vehicle or place them near heating vents, radiators, or where they might attract pests Paying for Initial Order/Town Delivery Cookies 14 IRG Girl Scouts pay the council $4.00 per package The money must be turned either your Service Unit Cookie Manager or the IRG Coordinator no later than March 4, 2014 HOW DOES AN IRG GET COOKIES? • Individually Registered Girl Scout Cookie Guide 2013-14 How Does my IRG Get Cookies? In addition to your Initial Order/Town Delivery, you may pick your cookies at a Cookie Cupboard. This is a location that holds a large volume of cookies. A cupboard may be in one of our Service Centers, a community building, or a private home. The Service Center cupboard are open for the duration of the sale. Cookie Cupboards (Planned Orders) Cupboard Hours: Each cupboard has unique restraints, limitations, and hours of operation. Please respect the hours of the cupboards as many are not staffed for business during non-cupboard hours. Your Service Unit Cookie Manager or IRG Cookie Coordinator can confirm cupboard hours for you. Planned Orders Cupboards have a limited supply of cookies. To ensure that your order can be filled, orders must be entered into SNAP by each Sunday at 10:00 pm. You MUST call in your Planned Order to your Service Unit Cookie Manager or IRG Cookie Coordinator by the Friday before the following week to place your order. NO EXCEPTIONS! Your order will be available for pick up at the Cookie Cupboard you choose Gluten-Free Pilot Program Available for pickup at Council only cupboards starting January 23, 2014 Not listed on the order card $5.00 per pouch, no recognitions earned Payments must be made separately for Gluten-Free cookies CANNOT BE RETURNED $1.50 proceeds per pouch Email IRGcookies@girlscoutseasternmass.org to place an order; available on first-come, first-serve basis Picking up Cookies The adult picking up the cookies will need to have a valid photo ID with them Cupboard staff will ask you to recount your order for accuracy and will review the payment policy with you Be sure to sign cupboard receipt and keep a copy for your records Returning Cookies Orders must be returned to the cupboard from which they originated If you reserve and pick up from a specific cupboard, you must return unsold, full case same variety cookies at that cupboard before picking up a new order Unsold full cases (same variety) must be returned within 10 days of the pick up date. IRG’s that do not return unsold full cases within the 10 days must pay for cookies in full To help protect the integrity of the product, only undamaged, full case, same variety resalable cookies are accepted. Please protect cookies from moisture, smoke, and any other materials that may damage them. Snow and rain will cause damage to the packages; make sure packages are covered Exchanges of full case same variety cookies are accepted anytime during the sale Single package returns or exchanges are NOT allowed HOW DOES AN IRG GET COOKIES? • Individually Registered Girl Scout Cookie Guide 2013-14 15 How Does my IRG Get Cookies? Paying for Cupboard Cookies Do not accept personal checks for customers. Payment should be cash or money order IRG girls pay the council $4.00 per package Orders must be paid for within 10 days IRG girls can pay by bank check, money order or deposit slip (given to you at the cupboard) or cash Total payment will be based on the number of packages of cookies you signed out times $4 per package of cookies. (Example: if you took 72 packages of cookies times $4 per package, you would have a payment due in the amount of $288.) If you choose to deposit payment into the GSEM cookie account you will need to do the following: Deposit cash and money orders into the Council’s Citizens Bank Cookie Account using the two part deposit slip given to you at the cookie cupboard. The bank will keep the white copy and you will get the “validated” yellow copy along with the white Citizens Bank Deposit Receipt Make sure the bank teller validates the yellow copy (stamp will have date of deposit and deposit amount). This yellow copy is proof of payment, so you will not be cleared for more cupboard transactions until you bring or mail in your slip No credit will be given to girls who cannot provide proof of their deposit Mail or bring the validated yellow deposit slip to the Cookie Cupboard where you picked up the cookies If you do not live in a community with a Citizens’ Bank branch, you may pay by money order or cash. Make check out to Girl Scouts of Eastern Massachusetts. Personal checks are not accepted If you choose to make payment at the cookie cupboard: Return to the cookie cupboard where you picked up the cookies Payment can be made by cash, money order or bank check After payment has been applied at the cupboard, you will be asked to sign a new receipt indicating your returns and/or payment. Receive a copy for your records. Your signed receipt is your proof of payment Don’t forget to fill out the “IRG Request for Funds” form. Money earned is to be used for GSEM programs, camp, GSEM sponsored destinations, shop purchases, Service Unit events or materials for Bronze, Silver, or Gold Award. 16 HOW DOES AN IRG GET COOKIES? • Individually Registered Girl Scout Cookie Guide 2013-14 Booth Sales A Cookie Booth Sale is an opportunity for girls to promote their sale to a large number of people. Businesses give advanced permission for Girl Scouts to sell cookies at their location. A booth sale can be anytime from one to four hours in length depending on the age of the Girl Scouts and the type of event or location. A good booth sale can increase an IRG’s sales in just a few short hours. Booth Sales can begin on December 13, 2013 and end on May 31, 2014 Mandatory Booth Sale Guidelines FIRST: Check with your Service Unit Cookie Manager to make sure that the location you are interested in is not already reserved by a troop Girl Scouts from GSEM may only sell within the Council footprint IRG’s should only sell cookies within their Service Unit area (exception: Council Organized Booth Sales) unless they contact the Booth Sale Coordinator from the town they would like to go into first and get pre-approval. Please be courteous and follow this very important step! GSEM offers Council-Organized Booth Sales (COBS) at certain locations: Malls, T-stations* and larger venues which are open for ALL Troops/IRG’s; meaning the Booth Sale can be anywhere in the Council footprint, not just in your Service Unit footprint. (* T-stations not available for Daisy and Brownie Troops/IRG’s) DO NOT CONTACT THESE SITES ON YOUR OWN!! Contact your Service Unit Cookie Manager to have requests for COBS filled Priority will be given to Troops first. GSEM does maintain a waiting list for Troops/IRG’s waiting to fill open slots If you have any questions concerning Booth Sales please email: IRGcookies@girlscoutseasternmass.org Selling Girl Scout Cookies at a Booth Sale is a privilege granted to us by local merchants. If this privilege is abused, even unintentionally, it could cause all Girl Scouts to lose the opportunity for additional sales at these places of business. Girls need to be careful and considerate of the merchant's property and respectful of customers. Any complaints and you may be asked to leave by the management. Use the opportunity to show how great your Girl Scouts are! Thank you! Have a Sm ar or Tablet tphone t internet a hat has ccess and want to b oost cookie sale your s? Request a ROAMpay de (Page 20) vice and be able non-PIN d to take rive cards and n debit credit cards BOOTH SALES • Individually Registered Girl Scout Cookie Program 2013-14 17 Booth Sales Successful Booth Sale Tips 18 Obtain a site - if you have a site in mind, first contact Service Unit Cookie Manager to see to see if he/she is already working with the location. Great places to have booth sales are movie theaters, gas stations, transfer stations, florists, community centers and hardware stores. Think outside the box! Get Cookies! There are two ways: Order cookies through your Initial Order/Town Delivery (no returns accepted), or reserve cookies from a Cookie Cupboard/Planned Order Rehearse! Plan and practice with the girls so that they know what to say to their customers. Customers want to know who and what they are supporting. Be sure the girls know about their goals, Service Projects, events planned, which organizations are to receive the “Cookies for a Cause,” and can communicate with customers in a courteous way. Girls should be able to collect money from customers and to give change. Thank customers for purchasing cookies or for stopping by the booth Arrive at the site on time Promote your sale!!! If the location allows, place posters or banners that your girls have made announcing the upcoming sale. Customers LOVE to see signs made by girls! Don’t forget to use social media as well - Facebook is a GREAT place to promote! Borrow cookie costumes from Council Cupboards Wear Girl Scout attire and dress appropriately for the weather conditions Safety first! Girls MUST be supervised at all times. Never leave the girls unattended. Girls should stay in the sale area and not be allowed to wander off. Make sure the money and cookies are secured at all times. Your IRG is responsible for all money and product Do not eat, drink, or chew gum in front of customers Don’t forget to bring: Any permits or permission forms required by the site Secure cash box to store money and plenty of change (singles and fives) Table and chairs, unless provided by the site Plastic bags for customers who purchase multiple packages An order card with nutritional information Remove all trash and empty packages when leaving. “A Girl Scout leaves a place cleaner than she found it” Thank the site/business when the sale is over. Visit the ABC Website for a “Thank You” card or the GSEM Online Resource Library for a downloadable letter BOOTH SALES • Individually Registered Girl Scout Cookie Program 2013-14 Booth Sales Standard cookie order recommended for a 4 hour booth sale 240 packages (20 cases): Caramel deLites Shortbread Thanks-a-Lot Cranberry Citrus Crisps □ 72 Pkgs (6 Cases) 12 Pkgs (1 Case) 12 Pkgs (1 Case) 12 Pkgs (1 Case) Peanut Butter Patties Thin Mints Lemonades Peanut Butter Sandwich 24 Pkgs (2 Cases) 84 Pkgs (7 Cases) 12 Pkgs (1 Case) 12 Pkgs (1 Case) These numbers may vary depending on the booth sale. Please use your judgment based on your knowledge of customer traffic at the location Connect in Your Community! Here are some MORE great ideas for opportunities to sell: Recycling/Transfer stations on a Saturday morning! Go holiday caroling at Nursing Homes. Bring a wagon filled with cookies to sell or use order cards so you can return to bring cheer again! Set up a table at Rotary Club Tree/Wreath Sales! Set up a drive-thru booth location at a bank on a Sunday, or in parking lots in high-traffic locations Partner with Churches, Lodges. Find out when they are having events and offer to clean up the space in exchange for setting up a table to sell ! Talk to Car Dealerships/Realtors and sell them cases of Thanks-A-Lots to give away to their Customers! Talk to your local Shelter/Food Banks. Find out who they partner with for services and contact them to see if they have events where you can sell. You can use the Shelter/Food Bank as your Cookie for a Cause organization and donate back to them Create Themed Bundles! Wrap ’em and stack ’em pretty for your customer to purchase! “I Love Chocolate” and “Peanut Butter Lovers” themes are top sellers. Also have cookie bundles with gift tags that the girls have created such as “Happy Birthday” or “Have a Nice Day.” Think about bundling cookies for special holidays! BOOTH SALES • Individually Registered Girl Scouts Cookie Guide 2013-14 19 ROAMpay X4 Have a Smartphone or Tablet with Internet access? When customers are short on cash, you can now offer them the benefit of being able to buy cookies with a non-PIN driven Debit or Credit Card (AMEX excluded)! Easy to use! All instructions are included when you pick up your device ALL IRG/Troops have access to using ROAMpay X4 Devices are available for ALL booth sales/direct sales events Devices are available at Council Cupboards on a first come/first served basis IRG’s/Troops are charged a $5 user fee for the 5 day period To obtain a device, at least 5 days prior to the desired date, email: Middleboro: middleborocookies@girlscoutseasternmass.org North Andover: northandovercookies@girlscoutseasternmass.org Boston and Waltham: cookies@girlscoutseasternmass.org The email request to your Cupboard needs to include the following information: Full name, address and phone # Specify—IRG date and time of the booth sale Type of phone that will be used All reservation requests will receive a response. If the device is available for the date requested, the person making the request should go to their Council cupboard during the hours of operation, bring their photo ID, leave a $30 refundable deposit and the $5 user fee (cash/check to GSEM) to pick up the device The deposit will be refunded when the device is returned within the 5 days The deposit will not be returned when the device is lost, stolen, damaged or not returned within 5 days Council will credit the IRG’s proceeds in SNAP for the packages sold using the device Please note: The app is called ROAMpay X4 20 ROAM PAY X4• Individually Registered Girl Scout Cookie Guide 2013-14 Surplus Cookies??? Even the most seasoned cookie-selling IRG can end up with a few extra packages of cookies! However, your IRG may have trouble paying her cookie bill if she has several cases of cookies leftover. Here are some ideas to help sell those extra packages: Let everyone know you have extras! At any time during the sale and especially towards the end of the sale, be aware of the cookies you have on hand. Unsold cookies are the responsibility of the IRG Reorders—contact customers that may have been missed during the initial order period Call Back Orders—Here’s an easy ask: “Hi, I’m Sarah! I’m the Girl Scout that you bought cookies from a couple of weeks ago. I have extra Caramel deLites and I know you like that variety. Would you like to purchase additional packages?” Use COCO to send e-Cards announcing the end of the sale and that you have cookies available Notify parents that there are extra cookies - Take surplus cookies when delivering to parent’s/guardian’s workplace for co-workers that did not get to order or who have decided that they didn't order enough STOP: Before you order for your next booth sale, take inventory of what you have on hand and reassess your ordering needs. You may not need to bring two cases of shortbread to a 4- hour booth sale. If you sell out, customers may be willing to try another variety! Older girls can sell to friends at school If your IRG participated in the Initial Order always bring any extras for customers who don’t think they ordered enough the first time Walk-abouts -Take surplus cookies around the neighborhood Sporting Events -Take surplus cookies to soccer games, basketball games, etc. 5 for Five—bring 5 for Five entry forms to all your booth sales. Tell your customers all about it! Wait a few weeks until the market is less saturated and try a Booth Sale or a Walkabout again Call your Service Unit Cookie Manager to see if another troop/IRG needs more cookies. She/he can do a Troop to Troop transfer in SNAP Cookies for a Cause—donate to any local food pantry OR bring cookies to any council office to be given to soldiers overseas DON’T WAIT TILL LAST MINUTE! SURPLUS COOKIES??? • Individually Registered Girl Scouts Cookie Guide 2013-14 21 5 for Five! What is “5 for Five”? This is a contest designed to increase your cookie sales. You ask customers who might have planned to only purchase two or three packages of cookies to purchase 5 packages; it’s a win for everyone! You sell more cookies and the customer has a chance to win 5 cases of cookies—that’s 60 packages! How does “5 for Five” work? Customers who buy five (or more) packages of cookies will fill out an entry form with their contact info. The more cookies a customer buys, the more chances they have to win! That’s because for every five packages they buy, they receive an entry form. For example, if a customer buys 20 packages of cookies they receive 4 entry forms and therefore 4 chances to win! Troops/IRG will collect the entry forms from the customer and mail or drop off to any Council office All entries must be received at a council office by March 7, 2014 What is the prize? Five people will receive five cases of Girl Scout cookies! On March 31, 2014, Council will randomly select five names from all entries received. When does the contest start? This contest officially begins on December 13, 2013 and runs thru March 4, 2014. “5 For Five” entry forms should be given to any customer who purchases five or more packages of cookies. How do I get the entry forms? Entry forms can be found in your Individually Registered Girl Scout Cookie Guide 2013-14 Book as well as the GSEM Resource Library. If customers comment that they don’t need the big prize (five cases of cookies), be sure to tell them that they can donate the cookies to “Cookies for a Cause” or another need-based organization, or they can choose to take the prize and be the most popular person in their neighborhood come summer when everyone else has eaten all of their Girl Scout Cookies! Question about “5 For Five”? Email: cookies@girlscoutseasternmass.org 22 5 FOR 5 • Individually Registered Girl Scout Cookie Guide 2013-14 Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ GIRL SCOUT TROOP NUMBER : ____________________ GIRL SCOUT TROOP NUMBER : ____________________ Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ GIRL SCOUT TROOP NUMBER : ____________________ GIRL SCOUT TROOP NUMBER : ____________________ Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ GIRL SCOUT TROOP NUMBER : ____________________ GIRL SCOUT TROOP NUMBER : ____________________ Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! Receive 1 entry form for every 5 packages of cookies purchased for a chance to win 5 for Five! CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ CUSTOMER NAME:___________________________________________________________ PHONE NUMBER:_________________________________________________ EMAIL ADDRESS:_________________________________________________ I PURCHASED MY COOKIES AT? (location/town) _________________________________________________________________ GIRL SCOUT TROOP NUMBER : ____________________ GIRL SCOUT TROOP NUMBER : ____________________ 5 FOR 5 ENTRY FORMS • Individually Registered Girl Scout Cookie Guide 23 There’s more to cookies than what’s in the box... COOKIES FOR A CAUSE Girl Scouts strive to make a difference in the lives of the people around us by donating to organizations locally and globally. By purchasing an extra package (or two! or three!) of cookies, you help us share a Girl Scout tradition Cookies collected by GSEM Council will be donated to the following organizations: Thank you for your support of Girl Scouting! 24 COOKIES FOR A CAUSE FLYER • Individually Registered Girl Scout Cookie Guide 2013-14
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