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Jared W. Donham
Phone: (678) 200-9027
Email: jared@jdonham.info
Objective
Obtain a rewarding career position with a company that offers growth through proven performance. I have more than fifteen
years of leadership experience as well as a keen ability to recognize the needs and talents of my team. I aim to utilize the social,
technical and motivational skills I’ve acquired over the years to improve the quality and credibility of the company I represent.
Positions Held
March 2011 ~ Present - AneScan EMR for Anesthesia
Project Manager | Implementation Specialist - Atlanta, GA
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Collaborative digital anesthesia form development, testing and deployment
Assess both business and technical requirements for new and existing clients
Develop customer facing materials for educating users how to navigate our software
Direct customer interfacing to develop strong, lasting relationships and consumer confidence
Instrumental in the increase from two Atlanta locations to over a dozen and nearly 90 more nationally
Address groups of professionals in boardroom style settings to educate, evaluate and create solutions
Active role in data security, licensure compliance and loss prevention planning
Full array of office management duties, time keeping and reporting responsibilities
New product evaluation for in-house solutions on book keeping, time management and hardware purchasing
Project Coordinator during multiple implementations of Atlanta based surgery centers
Staging, testing, implementation and support throughout the entire HLM process
Website content development, social media creation and updates to the existing media
Develop custom images for presentations, flyers, brochures and interactive virtual forms
Monitor release of monthly software version updates and diagnose issues that may develop
October 2010 ~ Present - Redwin Design LLC
Art Director, CEO - Norcross, GA
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Developed my own brand coming out of college, working as a private contractor
Create small business solutions for Wi-Fi, communications, audio visual and system scaling
Generate graphics and instructional content for menus and owner/user manual designs
Web support and maintenance for several Georgia and Tennessee based non-profit organizations
SEO article and content development to improve web traffic and visibility
PC planning, assembly, upgrading, repair and refurbishing
Work with graphics software to enhance, augment and repair images and photographs
Vector graphics, game design documents, brochures, t-shirt designs, album covers and storybook cover designs
Assembled a team of freelancers that regularly contribute as a unit on larger projects
Bookkeeping, clerical and billing duties, payroll and quarterly tax responsibilities
October 2012 ~ November 2013 - TDC-Lake Lanier | The CooCoo’s Nest
General Manager - Lake Lanier, GA
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Staffed and developed a team of approximately 35 servers, bartenders, hosts and service support personnel
Managed the transition process to a new file server system with Retail Data Systems and Aloha POS
Developed new systems and strategies to help the business grow by making many processes more repeatable
Clerical duties including payroll, taxes, ordering and receiving, workers comp, credit processing and cash handling
Developed several weekly inventory and cost analysis tools to capture potential growth centers and identify shrinkage
Assisted in booking, scheduling and communication with band and event managers to produce live entertainment
Generated safety and evacuation protocols as instructed by county fire officials
Trained and developed other members of the management team
Conflict resolution, staff discipline, evaluations and terminations
Modernized the office filing system and implemented redundancy protocols to reduce paper
Helped reduce theft by training managers how to identify potential areas of susceptibility and how to respond
Enjoyed sales growth over the previous year for seven consecutive months in the double digits
October 2007 ~ March 2011 - Grace 17.20
Hospitality | Full time Student - Norcross, GA
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Regular executive level guest relations and interaction at Grace 17.20
125-150k individual F&B sales annually – server, bartender, expediter duties
Utilized and trained others using the HotSauce Point of Sale System
Performed several back office computer upgrades and provided troubleshooting assistance
Built personal computers for private customers and low income families
Developed logos, creation and editing of video for parties, weddings, birthdays etc.
Worked with non-profit organizations to develop programs for community children
August 2004 ~ September 2007 - Metrotainment Cafes Inc.
Associate Manager - Atlanta, GA
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Annual sales of approximately $3 - 4 million
Micros System POS troubleshooting and back office maintenance
Schedule preparation, input and labor control
Cash handling, safe balancing, depositing and reporting duties
Training and post training responsibilities for a service staff of 30+
Regular sales, leadership and compliance meetings
Moved to new store locations as the brand developed in order to assist with staff development
Training program development and implementation
Interviewing, screening and testing candidates for employment
March 1999 ~ April 2004 - Dave & Busters
Department Head - Marietta, GA | Westminster, CO | Orange, CA | Gwinnett, GA
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Wrote schedules and maintained payroll budget restrictions
Managed a staff of approximately 30 during daily operation
Assisted in developing and rolling out new company wide training programs
Weekly event staffing and coordination meetings with department heads and sales team personnel
Conducted weekly classroom style training sessions for 5 - 15 new employees
Post training, leadership training and progression validation for shift leaders and assistant department heads
Completed management training programs in several stores
Worked with in-house technicians to operate AV equipment during scheduled events
Elected to travel to new store opening locations to ensure the continued consistency of the brand
Assisted with the final stages of opening the Westminster, Colorado and Gwinnett, Georgia locations
Screening, hiring and developing new store opening staffs of 350+ employees
Education, Skills and Proficiencies
October 2007 ~ October 2010 - DeVry University - Alpharetta, GA
Computer Information Systems | Information Systems Security
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Bachelor of Science ~ Magna Cum Laude
Veteran with MS Office Applications: Word, Excel, PowerPoint, Publisher
Daily responsibilities using Visual Studio 2013 and MS Blend
Capability using many Adobe CS5 applications
Moderate Experience with MS Project, Visio, and Access
Experience with Remanco, NCR, Aloha, Hot Sauce and Micros POS systems
Proficient with many types of audiovisual technology and office computer systems
Apprentice level experience with TIBCO, Turning Technologies, and SharePoint
Some experience with MS Expression 4 and Camtasia
Collaborative Mercurial platform work using TortoiseHG, FogBugz and Kiln
Regularly active with GoTo Meeting, TeamViewer 6/7/8/9 and Office 365 at administrator levels
Familiar with FileZilla FTP, WordPress and several other website development tools
Excellent written and verbal communication skills
Additional information, references and professional history available on request.