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POLICY WORDING
brought to you by
John Burnett Insurance Brokers
An Authorised Financial Service Provider
FSP Number 17403
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POLICY WORDING
brought to you by
John Burnett Insurance Brokers
An Authorised Financial Service Provider
FSP Number 17403
Your Pedalcycle Insurance
Disclosure notice
If you have an accident and the pedalcycle on which you are participating
in the Joberg2C 2015 event is damaged or if it is stolen during the event,
then we will at our option either repair or replace your pedalcycle. We will
start insuring your pedalcycle when you cross the start line of the event
and the insurance cover will end when you cross the finish line or at the
time that you withdraw or abscond from the event. We will only insure
one pedalcycle per contestant.
Exclusions
1. This policy excludes damage or loss or any claim directly or indirectly
caused by or related to or in consequence of war, invasion, act of
foreign enemy, hostilities (whether war be declared or not), terrorism,
civil war, mutiny, insurrection, rebellion, revolution, military or usurped
power.
2. We will not pay
(a) a claim for anything other than the pedalcycle that you are
using to compete in the Joberg2C 2015 event.
(b) for any attachments or adaptations to your pedalcycle that did
not come standard with the pedalcycle when purchased new.
(c) more than R50 000 in total for loss of or damage to any one
pedalcycle.
(d) more than R15 000 for damage to or loss of wheels in the
aggregate for the insured period.
(e) for loss of or damage to tyres.
(f)
more than R500 000 in total for any loss or damage from one
cause or occurrence regardless of how many pedalcycles are
damaged from that cause or by that occurrence. The claim
payout will then be split proportionately amongst the claimants.
(g) a claim for damage caused by latent defects or metal fatigue
or manufacturing defect whether the manufacturer accepts
responsibility or not.
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YOUR PEDALCYCLE INSURANCE
Cover given
YOUR PEDALCYCLE INSURANCE
(h) for damage to your pedalcycle while it is being transported if it
is not appropriately packed.
(i)
for theft of your pedalcycle if it is left unattended outside of the
designated storage area.
(j)
a claim if it is found to be fraudulent or if you or anyone on
your behalf uses fraudulent means or devices to benefit under
this policy or if the loss is because of a deliberate act on your
part or if you helped anyone else to cause the loss.
(k) a claim because your pedalcycle has been legally taken away
from you or confiscated.
(l)
a claim for any consequential loss or any liability that you
might incur including as a result of any contract you have
entered into with any person.
(m) your claim unless we are advised of the incident giving rise to
the claim as soon as practicably possible but at least within
3 hours of your completing the stage of the event in which the
loss or damage occurred.
Provisions
1. Insurable Interest
At the time of an occurrence that results in a claim you must be
able to prove ownership, or possession in terms of a credit or a
hire purchase agreement, of the pedalcycle that you are claiming
for, or we will not pay your claim.
2. Other insurance
If you can claim for the same loss that you are claiming for under
this policy from any other insurance policy, then you must claim
under that policy and you will have no claim against this policy.
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When you accept this policy you will be giving us your personal
information that may be protected by data protection legislation,
including but not only, the Protection of Personal Information Act,
2013 (“POPI”). We will take all reasonable steps to protect your
personal information.
You authorise us to
(a) process your personal information to
(i)
communicate information to you that you ask us for.
(ii)
provide you with insurance services.
(iii)
verify the information you have given us against any
source or database.
(iv)
compile non-personal statistical information about you.
(b) transmit your personal information to any affiliate, subsidiary
or re-insurer so that we can provide insurance services to you
and to enable us to further our legitimate interests including
statistical analysis, re-insurance and credit control.
(c) transmit your personal information to any third party service
provider, that we may appoint to perform functions relating to
your policy on our behalf.
You acknowledge that this consent clause will remain in force even
after your policy has lapsed.
4.Jurisdiction
This policy is subject to the laws and statutes that apply in the
Republic of South Africa and we will only abide by judgments first
delivered by or obtained from a court of competent jurisdiction in
the Republic of South Africa.
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YOUR PEDALCYCLE INSURANCE
3. Use of your personal information
DISCLOSURE NOTICE
This notice does not form part of the Insurance Contract (Policy) or any
other document. It does however contain valuable information.
Introduction
The FAIS (Financial Advisory and Intermediary Services) Act (Act 37
of 2002) has been introduced to protect consumer rights and makes
provision for
•
registration of brokers referred to as Financial Service Providers
(FSP) who have to comply with certain requirements such as
academic qualifications and experience. The FSP must also
comply with fit and proper requirements referring to honesty,
competency and solvency.
•
the disclosure to you as the client of material information regarding
•
•
details of the Product Supplier (Insurer).
•
details of the FSP.
•
details of the Financial Service.
your rights to lodge a complaint and seek resolution thereof
through the FAIS Ombud.
The Insurer Disclosure
Name:
Infiniti Insurance Ltd
Physical Address:
Block F, Upper Grayston Office Park,
152 Ann Crescent, Strathavon, Sandton
Postal Address:
PO Box 23, Strathavon, 2031
Telephone:
011 718 1200
Fax:
011 726 1874
FAIS Licence Information
Services:
Advice and Intermediary
Categories: Personal and Commercial
FSP Number:
35914
Email Address:
compliance@infinitiafrica.com
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Direct your complaint to the
above address or by email to
complaints@infinitiafrica.com.
Professional Indemnity:
Our Professional Indemnity policy is
underwritten by Brit, Markel, Channel
Syndicate and Catlin of Lloyds Limited.
Your Policy
Type of Policy:
Personal Lines
Complaints Resolution Procedure
Summary
The objective of the Complaints procedure is to set out the steps
that enable you to approach the FAIS Ombud for determination on a
complaint, where the complaint constitutes a monetary claim up to
R800 000 without incurring legal expenses.
What is a complaint?
A complaint can only arise if:
•
Infiniti Insurance Limited or its representative contravened or failed
to comply with a provision of the Act and as a result you have or
are likely to suffer financial prejudice.
•
Infiniti Insurance Limited or its representative wilfully or negligently
rendered a financial service which caused or is likely to cause
financial prejudice.
•
Infiniti Insurance Limited or its representative treated you unfairly.
How do you lodge a complaint?
Inform Infiniti Insurance Limited in writing that you have a complaint and
if possible complete their Client Complaint Form.
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DISCLOSURE NOTICE
Complaints:
DISCLOSURE NOTICE
What happens after this?
•
Infiniti Insurance Limited has 3 weeks to acknowledge receipt of
the complaint if we cannot resolve the complaint in that period.
•
Infiniti Insurance Limited must resolve the complaint within 6
weeks.
What other rights do you have?
If after 6 weeks Infiniti Insurance Limited has not resolved the complaint
or the complaint has not been resolved to your satisfaction you may
approach the FAIS Ombud within 6 months of the resolution by Infiniti
Insurance Limited. You must complete a complaints registration form
that you can download from the FAIS Ombud website.
FAIS Ombudsman details
Physical Address:
Celtis House, Eastwood Office Park,
Lynnwood Road, Pretoria
Postal Address:
PO Box 74571, Lynnwood Ridge, 0040
Telephone:
012 470 9080
Fax:
012 470 9098
Customer Contact Division
Telephone:
0860FAISOM (0860324766)/
012 470 9080
Fax: 012 348 3447
Email Address:
info@faisombud.co.za
Website: www.faisombud.co.za
A FULL COPY OF THE COMPLAINT RESOLUTION POLICY
AND PROCEDURES IS AVAILABLE FROM OUR OFFICES
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Compliance Officer:
Moonstone Compliance (Pty) Ltd
(Officer Number 188)
Telephone:
021 883 8000
Fax:
0866 01 98 72
Postal Address:
PO Box 12662, Die Boord,
Stellenbosch, 7613
Email address:
ballan@moonstonecompliance.co.za
Your Intermediary:
Also referred to as your Broker or
Financial Service Provider (FSP). The
name of your broker is reflected on the
schedule.
Legal Status:
Infiniti Insurance Limited in terms of
an Agency Agreement authorises
your broker to render advisory and
intermediary services with regard to
their financial products in the categories
they are licensed for.
Your broker is not a representative
of Infiniti Insurance Limited and
Infiniti Insurance Limited accepts no
responsibility for their actions.
Your broker has to disclose to you
whether they hold Professional
Indemnity Insurance or not.
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DISCLOSURE NOTICE
Compliance Officer details
DISCLOSURE NOTICE
Claims Reporting
Please report your claim by telephoning one of the following numbers:
073 785 1080 (anytime)
011 486 2334 (office hours only)
Claims Complaints Resolution
If you are dissatisfied with the way your claim has been handled please
contact Infiniti Insurance Limited.
Postal Address:
PO Box 23, Strathavon, 2031
Telephone:
011 718 1200
Email Address:
complaints@infinitiafrica.com
If you are still dissatisfied with the way your claim has been handled you
may contact The Short Term Insurance Ombudsman to review your
case.
Postal Address:
PO Box 32334, Braamfontein, 2017
Telephone:
011 726 8900
Fax:
011 726 5501
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An Authorised Financial Service Provider
FSP Number 17403
April 2015