Josh Finch Josh Finch 174 Beeston Road, Leeds LS11 Mobile: 077411399141 Email: me@joshfinch.com Web: www.joshfinch.com Mission Statement To provide enterprise-class service to an employer in the Leeds area, operating alongside fellow professionals in the IT, MIS or Teaching fields. In order to accomplish this I am currently in the process of enrolling into a part-time degree program, as well as building my full-stack development skills. I am capable and willing to work both alone and in teams, and would love to show you what I can do. Critical Information Key Skills & Achievements Triple Comptia Certified IT Professional with 5+ years of experience in a wide-range of industry settings. Expertise in medium/large size network environments, including LAN/WAN design, configuration and implementation; with knowledge of CISCO, Juniper and Foundry hardware, wireless networks and switching. Hands on experience in Windows systems administration with active directory, failover, Exchange and IIS design & implementation; with additional experience in Exchange migration, Sharepoint, and portal development. Strong Technical Support Background with user service and training at the core; including the development of training and development programs, service management strategies and plans, and internal policy. ISO 22301-Compliant Business Continuity Management including ISO27001, ISO20001, ISO 20011 tie-ins; and the creation of unified management systems and ISO9001-compliant continual improvement strategies. Implementation Project Management Skills with a focus on large-scale, managed implementation projects for medium/large enterprises. Specific software focus on eLearning, Portal Development, Document Management and Collaboration. Certification Additional Qualifications NVQ Level 2 – Business Administration PWEMI – Preparing to Work in the Engineering & Manufacturing industry. GCSE – Eng Lit. B, Eng Lang. B, Maths. C, Sci. B, Add Sci. B, Elec. Prod. C 1 Josh Finch Experience Most-Recent Role DIGITAL CHAMPION Department for Work & Pensions I was most-recently employed by the Department for Work & Pensions on an 8 week contract to deliver training & support services as part of their new “Universal Jobmatch” requirement for new claims. Principle responsibilities include: Provision of training & support for non-technical users Including the development of training material for drop-in customers, dealing with the complex needs of elderly and non-technical customers, and the design of training sessions. Operating in a high-risk environment Including working with aggressive or confrontational learners, learners with complex educational needs, and learners with substance/alcohol abuse problems. Delivering consistent results for learners at varied levels of initial knowledge Including dealing with learners with sub-entry-level skills in computer-use, working towards learning objectives to attain skills-parity across all learners nationwide. This role ended in April 2015 and I am currently working casually in a local hotel – I am, at present, looking for full-time officebased roles preferably in the technology sector, however I would make a highly valuable asset to small businesses looking to offer in-house IT and Digital Marketing provision. Previous Roles 03/2012 – 09/2014 Consultant Technician (Self Employed – Full Time) 10/2011 – 02/2012 HSEQ Smart Ltd Achievements: Achievements: IT Support & Consultancy for small/medium businesses, with a focus on cost-reduction and efficiency. Design & Development of MIS and BI for clients of a major H&S Consultancy. Design of IP & Telecom Networks including large-scale networks with multiple levels of failover. User Training for client staff, including “Train-the-Trainer” and development of training documentation. Leadership of a team of two junior staff on an ad-hoc basis, including training and professional development. IT Management for a small office, including user support for internal staff. 01/2012 – 10/2012 12/2009 – 03/2011 Implementation Specialist (Subcontracted) Systems Administrator (Full Time) Achievements: Achievements: Implementation of MIS specialising in process automation, and management controls for DM and portal-building. Management & Maintenance for mid-size business network, including process optimisation, automation and networking. Technical Coordinator (Part Time) Project Management of projects in excess of £50,000, with enterprise-wide scope. Tensor Marketing Ltd Repair & Maintenance of over 50 client PC and Mac workstations, and office systems. Development of custom BI assets including: reports, forms and macros; as well as self-service BI processes. Design & Management of a complex multi-site Active Directory, including the use of Group Policy and smartcard 2