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Core Competencies in
Facility Management
OVERVIEW: Facility professionals are often asked to undertake and manage numerous tasks, from
small routine items to large complex projects and most times, simultaneously. Many of
these tasks require a basic understanding of various disciplines and with Facility
Management fast becoming an integral part of an organisations’ strategic plan, it has
evolved into a dynamic and robust discipline that commands results.
To continue functioning as effective facility professionals, managers must ensure that
they are knowledgeable in the relevant core disciplines to ensure that strategic
objectives and corporate goals are met.
This 3-day workshop will cover in detail, the core competencies of Facility
Management, how they should be utilised and offer insight into how it applies directly
to the discipline. It will also present the opportunity to disseminate current issues within
the profession and the ability to propose possible solutions.
1 LEARNING OBJECTIVES:
Upon completion of this workshop participants should be able to:
•
Explain the different elements of the core competencies and how it relates to
the Facility Management process
•
Demonstrate
an
understanding
of
the
core
competencies
in
Facility
Management
•
Describe the important link(s) between each competency within Facility
Management
•
Appreciate the need for formal core competency management processes
within the Facility Management arena
•
Develop a core competency framework that can be integrated into a facility
plan
TARGET AUDIENCE: This workshop would be beneficial to:
•
Facility managers
•
Project managers – with or without responsibility for Maintenance and/or Facility
Management deliverables
•
Maintenance supervisors/personnel
•
Administrators with facility and/or maintenance responsibilities
•
Maintenance schedulers/planners
•
Any persons getting into the facility management or project management field
2 PROGRAMME OUTLINE:
DAY ONE
1. Understanding Modern Facility Management
Ø Defining modern Facility Management
Ø The role of Facility Management within an organisation
Ø The role and responsibilities of a Facility Manager
2. Change Management
Ø Definition of Change Management
Ø The importance of change management from a Facility Management
perspective
Ø Principles of Change Management
Ø Change Management process
Ø The influence of Change Management on Facility Management
Ø Facility Managers as agents of change
3. The core competencies – The BIG Picture
Ø Why the need for the core competencies
Ø The organisational benefits of the core competencies
Ø Understanding the links between the core competencies
4. Emergency Preparedness & Business Continuity
Ø The basis behind emergency preparedness & business continuity
Ø Risk Management theory
Ø The Risk Management offensive, plan & procedure
Ø Emergency preparedness theory
Ø Emergency systems
3 DAY TWO
1. Operations & Maintenance
Ø Building Systems
Ø Building structure, Fabric and Interiors
Ø Furniture, Fixtures and Equipment
2. Real Estate & Property Management
Ø Real estate assets
Ø Master planning
Ø Real estate evaluation
Ø Documentation
Ø Support services
3. Human Factors
Ø HSSE – Health, Safety & Security
Ø Due diligence
Ø Facility Management employee development
4. Project Management
Ø Interpretation of business goals
Ø The impact of Project Management on Facility Management
Ø Facility plans & projects
Ø Construction Management
Ø Contract Management
5. Leadership & Strategy (Management)
Ø The facility function
Ø Facility administration
Ø Strategic planning definition & purpose
4 DAY THREE
1. Finance & Business
Ø Accounting basics
Ø Financial information & systems
Ø Budgeting / Auditing
Ø Procurement
Ø Analysis & Reporting
2. Quality Assessment & Innovation
Ø The process
Ø Benchmarking & Audit
Ø Facility effectiveness / innovation
Ø Best Practices
3. Communication
Ø Stakeholders – Internal & External
Ø Strategy
Ø Data vs. Information
Ø Techniques
Ø Best practices
4. Technology
Ø Operational technologies
Ø Infrastructure
Ø Facility Management Technology & Workplace management systems
Ø Future development of technologies
5. Environmental Stewardship & Sustainability
Ø Sustainable management of the built environment
Ø The Natural environment
Ø The “Green” concept
5 FACILITATOR: Mr. Neil Mathura FMP Neil Mathura has well over a decade of solid Facility Management experience, and has
worked for and/or consulted with some of the larger known companies both locally
and regionally in the FM arena.
He is a founding member of the Trinidad and Tobago Chapter of the International
Facility Management Association (TTIFMA) and has held such positions as Chairman of
the steering Committee and Vice President of the chapter.
Neil was awarded the Facility Management Professional (FMP) Designation in 2010 and
has extensive knowledge in the FM field such as Facility Planning, O&M, Information
Technology, Engineering and FM Administration.
He currently holds the position of Chief Executive Officer at AZCO Limited, a company
that provides FM solutions for the region.
6 DETAILS: Date:
Time:
May 19th – 22nd, 2015
8:30 a.m. – 4:30 p.m.
Cost:
$4,500.00 (inclusive of training materials, refreshments and
Certificate of Participation)
Venue:
Arthur Lok Jack Graduate School of Business
Max Richards Drive, Uriah Butler Highway,
North West, Mt. Hope
Coordinators:
Anastasia Mohammed
ext. 328
Shadell Haywood
ext. 149
Tel:
645-6700
Fax:
662-1411
E-mail: openenrolment@lokjackgsb.edu.tt
Website: www.lokjackgsb.edu.tt
Certification:
Certificates will only be issued to participants who have attained a minimum attendance rate of
75% for the duration of the course.
Course Cancellation/Reschedule Policy
The Arthur Lok Jack Graduate School of Business (Lok Jack GSB) reserves the right to cancel
training at any time. If Lok Jack GSB cancels the training due to unforeseen circumstances
beyond the control of Lok Jack GSB, you are entitled to a full refund of the course fee, or your
course fee can be credited toward a future training, based upon availability (providing
payments have been made before original advertised date).
Lok Jack GSB reserves the right to reschedule training at any time. If Lok Jack GSB reschedules
training due to unforeseen circumstances beyond the control of Lok Jack GSB, the training will
take place at the next available time. Participants will be informed via phone and/or e-mails.
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