1. No category

Capability Statement
Managed IT is a highly trusted and accountable
IT services provider who has been delivering
end to end, best practice ICT solutions to SMB,
enterprise and government organisations for
over a decade.
2
Mission Statement
We deliver authentic best practice managed services, take ownership to deliver
outcomes, and attentively manage client expectations with utmost accountability.
Vision Statement
Managed IT aims to be the trusted partner for managed IT services, cloud services, and
communications around Australia. We commit to delivering client-focused and strategic
outcomes, matching optimal technology solutions to your business objectives.
We base our business on trust and integrity, offering the highest level of service and
expertise, while leading the industry in best practice and good governance.
Our Core Values
Commitment
Accountability
Passion
Professionalism
Continual improvement
3
Awards & Recognitions
MSPmentor 501: 2015 Small
Business Edition
Managed IT ranks #20 on Penton Technology’s 2015 list of the world’s top 501
managed service providers in the small business category (<10 employees).
WALGA preferred supplier
The WA Local Government Association have selected Managed IT as
a preferred supplier, making it quick and easy for local government
organisations to procure IT services and systems.
4
Certifications
As a Silver level partner, Managed IT can offer the highest degree of
expertise in working with Microsoft technologies, taking advantage of
close working relationships with the vendor, while receiving the program’s
top resources.
Our Microsoft partnerships and certifications ensure you receive expert
consultation in the design, deployment and customisation of web-based
products and advanced cloud-computing solutions.
Demonstrating expertise in SonicWALL platforms, Managed IT receives
special training and direct support from our vendor. This means we can
optimise and simplify your secure network according to recommended
standards, improving performance and productivity, no matter the size of
your business.
As a Symantec cloud Service Provider Partner, we deliver best-of-breed
hosted security protection with market-leading performance, all for an
affordable fixed cost.
Symantec’s Service Level Agreement guarantees:
•
•
•
Antivirus effectiveness
100% protection against known
and unknown email viruses
Antivirus accuracy
no more than 0.0001% false positives
Antispam effectiveness
99% spam capture
•
•
Antispam accuracy
no more than 0.0003%
false positives
Availability
100% service uptime
Managed IT has certified engineering experience in designing, operating and
supporting dynamic hosted and virtual server environments.
As a VMware Professional Solution Provider, we can offer proven technology
and unique value virtualisation solutions that best serve your needs.
As a Dell Preferred Partner, Managed IT provides customers with an
unparalleled level of knowledge ensuring that the right Dell solution is
deployed to match the organisation’s business objectives.
Veeam is the leader in Virtualisation Backup and Replication solutions. Being
a Veeam Silver Partner demonstrates our commitment to key technology
developments available to our customers, and further confirms our ability to
comprehensively deliver Virtualisation solutions using leading technologies
such as Veeam Backup & Recovery.
For partners that are committed to working with Zettagrid and delivering
significant Zettagrid revenue, the Certified partner level offers benefits to
meet your needs. Certified partners have the benefit of working directly with
Zettagrid partner managers to develop joint business plans, and we dedicate
additional resources to help them succeed.
5
Quality of Service
Managed IT ensure quality of service by using only solutions
recognised as Leaders by the Gartner Magic Quadrant.
The Magic Quadrant provides independent and objective
insight into a competitive market. Providers in the Leaders
quadrant execute well against their current vision and are
adequately positioned for future changes in their industry.
The Gartner research process reveals IT providers in their
evolving business landscape. All Managed IT solutions are
built with technologies identified as Leaders by Gartner’s
Magic Quadrant.
Managed IT preferred
technologies
Data Center Networking – Cisco
Endpoint Protection Platforms – Symantec
Enterprise File Synchronisation and Sharing – eFolder
Enterprise Mobility Management Suites – Kaseya
Enterprise Network Firewalls – Dell SonicWALL
6
What we do
ManagedServe
Let our team of local certified engineers
monitor, maintain and optimise your IT
infrastructure. Managed IT’s proactive,
outcomes-focused approach and
comprehensive reporting will provide
your organisation with full visibility and
absolute confidence.
•
•
•
•
Help desk services
Desktop essentials
Vault off-site backup
Roaming user protection
7
What we do
(cont)
ManagedConnect
ManagedCloud
ManagedGovernance
Ensure efficient communication
for all your internal users, sites
and systems. We offer a range
of networking and connectivity
solutions, tailored to suit your
business needs.
Ensure security, performance
and compliance while reducing
your equipment, licensing and
maintenance overheads. As
a professional cloud broker,
integrator and provider,
Managed IT can design,
implement and manage an
end-to-end cloud solution on
your behalf.
We support organisations in
navigating the complex criteria
for IT solutions, strategies,
policies and procedures.
Our comprehensive, detailed
reports let you clearly identify,
understand and manage your
risks, reducing the chance of
non-compliance.
•
•
•
•
Network essentials
Managed Connect
Document management
Endpoint Protection
•
•
•
•
Private, Hybrid & Public
Cloud services
Office 365
Cloud DNS hosting
Email protection
Managed IT Pty Ltd
Suite 11, 24 Parkland Road
Osborne Park, WA 6017
• CIO Advice
• SPLA licensing
• Email archiving
• Detailed ITIL compliant
documentation
1300 626 243
help@managedit.com.au
managedit.com.au
PO Box 8560
Perth Business Centre
Perth WA 6849