8pp MAPLE HSE April 2015sand_Layout 1 11/05/2015 15:45 Page 1 framework d gh R rou ar nb o Aldershot Bourne Upper Hale ll Ash Rd Eg rF we Lo h arn am R A331 Rd Heath End Maple House ga rs Hill ane d Cranmore L et • We aim to see beyond the ailing body or mind, to the unique humanity, which we all share. F E Manor Rd • Staff are encouraged to use and develop their knowledge and skills to improve our residents’ well being, quality of life and give comfort to all. • It is our intent to be aware of each person’s holistic, emotional and spiritual needs and to make each feel secure and cherished. ch L n Rd • We regard all who live and work here as one large family. All members respect each other’s privacy and dignity. Maple House A331 TO FARNBOROUGH tre hS • All residents are considered as individuals with their special own needs or wishes. Chur Hig Philosophy of Care Ln W Church e al rH pe For admissions or viewings please contact Virginia on: 01252 325753 email info@maplehousecare.co.uk gold standards the “I am so glad that we made the choice to keep my father at Maple House where he was comfortable, clean and with people that he knew well and was well attended. The staff were absolutely brilliant, the cleaner, the carers, handyman and nurses were all so kind.” – P N Up The Gold Standards Framework in Care Homes Training Programme has developed from grass roots work with care home staff, adapted from GSF in Primary Care specifically for this care. The programme, originally for nursing homes, now includes residential care homes, learning disabilities, young physically disabled and those providing dementia care. “Thank you for all the care, kindness, friendship and love that you have shown to Mum. For the past 21/2 years Maple House has been her home.” – C Hi “The fact that there is now a Gold Standard for palliative care means not only that everyone now knows what can be achieved, but that patients and families are beginning to know what they should be asking for - and expecting!” Baroness Julia Neuberger, DBE House of Lords A caring home-from-home with nursing “I am very happy with the way my husband is being looked after. The Staff are very nice and helpful and if I ask them to do anything for my husband, they always do it. Also, they are always kind and smiling.” – D M ll y Fo framework Maple House “The atmosphere is always very good… and the staff are always friendly and helpful.” – I E P ver Rd Grosno gold standards the Registered by The CQC (Commission for Quality Care), we provide an excellent quality of care.We are very proud of our continuing development programme and commitment.We are members of the registered nursing home association whose aim is the provision of high quality nursing care for individual needs. Minton Rd Maple House is proud to have been awarded the Gold Standard Framework. We take every care that all of our residents’ needs and wishes are attended to. It is our philosophy that everyone entering this home is made to feel welcome and treated with love and respect. Below are some testimonials from our clients and their relatives: Weybo urn e Sarah RECEPTIONIST / PA Sarah has worked at Maple House since 2010 and works closely with relatives, staff, residents and external healthcare professionals. Helps organising the day to day running of the home. For dignity, care and respect A caring home-from-home with nursing Ct Audie CHEF Working at Maple since 2013 and in the industry for 22 years. He trained in the Ramada Jarvis Hotel group winning 1st place and 2nd place catering wards. He Specialises in cake decoration and vegetable carving. Maple House te Ave A caring home-from-home with nursing Maple House Carga Maple House Tongham Badshot Lea TO GUILDFORD Hog s A31 Back A31 Seale Runfold tS Eas t St es W t Farnham Because we care… A31 Maple House 23 Manor Road, Aldershot, Hampshire GU11 3DG Telephone: 01252 325753 Fax: 01252 341963 or visit our website: www.maplehousecare.co.uk 23 Manor Road, Aldershot, Hampshire GU11 3DG Tel: 01252 325753 www.maplehousecare.co.uk 8pp MAPLE HSE April 2015sand_Layout 1 11/05/2015 15:45 Page 2 Maple House For dignity, care and respect Welcome to Maple House We pride ourselves on the highest professional standards in care, with privacy, dignity and respect for each resident. Friendly and welcoming, Maple House is a refurbished Victorian building offering its own unique character and charm. Small in size, it has a distinct friendly family atmosphere, where residents are encouraged above all to participate in a wide variety of activities and events. We specialise in providing a broad range of entertainments such as the D-Day Street Party, Halloween Party, Easter Bonnet Making and Parades. Special events and celebrations are held regularly for the residents’ involvement. Participation is enjoyed by even the most discerning of residents. Visiting hours are not restricted. As a home-from-home, visitors of all ages are welcome at any time of the day or night. Outings and Entertainment We have a wheelchair accessible mini bus and take the residents on many outings. Such as the church, ballroom dancing, shops, garden centre and the beach. The Secure Sensory Garden Activities Staff A beautiful large conservatory overlooks the carefully landscaped gardens. The garden is planted with fragrant, scented seasonal flowers. Residents are encouraged to enjoy the benefits of the garden daily, weather permitting. The fully enclosed garden has been designed for wheelchair and facilitated access with a jasmine arch, plants, wind chimes to stimulate all the senses. Our staff are on-hand to ensure that our residents enjoy the best quality of life. We have a qualified Activities Co-ordinator who is committed to provide activities to stimulate and entertain, including: • reminiscence, reading, bingo, ball, skittles and chair basket ball games, connect four, scrabble and life story design • designing, painting and drawing items such as photo frames • outings to the Church, local park, shops or pubs are encouraged • entertainment, armchair physio, occupational therapy, music, dance and old movies or television are also regularly provided • wheelchair accessible raised gardening We are proud to offer the highest quality personal care. Our staff are chosen on professional merit and qualities of empathy and understanding. All of our staff undergo an extensive training programme and their performance is constantly appraised and monitored. Most of our staff have degrees, diplomas, NVQ 2/3 or equivalent in care. Professional Care Maple House specialises in the care of the elderly, dementia and end of life care. Providing highly specialised care with registered nurses on duty 24 hours a day. All our nurses undergo additional specialised training in dementia and end of life care. Staff are trained in all aspects of the residents care needs, including health and safety, food hygiene, first aid, dementia care, infection control, manual handling and mental capacity act. Our highly motivated and caring personnel know each resident individually as we never use agency staff. Facilities • easy wheelchair and assisted mobility access throughout the home and garden • assisted hydrotherapy bath and wheelchair access showers • two passenger lifts • various hoists/lifting aids • electric hospital beds/chairs and air mattresses for high needs • 24hr nurse and emergency call bells • Sensory music and lights • Visiting pet therapy Special occasions (eg Christmas, Easter and Birthdays) are celebrated and enjoyed by residents and staff alike. In the summer, we hold a variety of garden parties, entertainments and barbecues. Pets The home has a pet cat, who is also a friendly companion for the residents. Personal pets may be considered by the manager in some circumstances. Visiting Professional Support • Resident Medical Officer (GP) & Consultants • Dentist • Physiotherapist • Optician • Specialist Nurses • Audiologist • Chiropodist • Hairdresser • Religious representatives from the community • Aromatherapist Zyrieda Denning PROPRIETOR, MBBS FRCS FFAEM Zyrieda is a qualified medical Doctor with many years past experience in the NHS. Having recognised the need for high quality, professional care and nursing for the elderly in the Aldershot area, she opened Maple House in the year 2000. Zyrieda has written and published a book about 5-a-day nutrition and is very keen to ensure delicious healthy meals, with choice and diversity. Virginia NURSE MANAGER, RN Virginia has a vast experience of some thirty years in nursing home management. She is a nurse trainer and NVQ assessor ensuring the highest quality of staff training. She is also qualified as a trainer in manual handling, POVA and has accreditation in business, dementia care and the Gold Standard Framework for end of life care. Brandon RN CLINICAL NURSE MANAGER Brandon has been at Maple House since 2006. He qualified as a nurse from Kings College London and has Physiology BSc as well as a trained tutor for Moving and Repositioning/First Aid Trainer and Infection Control. Surakshya RN REGISTERED NURSE MANAGER Surakshya came from Nepal and started at Maple House in 2005, she is the palliative care team leader and has done specialist training in dementia and palliative care. Meals The food we serve is prepared to a very high standard. Tempting meals are prepared daily using fresh, healthy ingredients.Vegetarian or special diets are catered for in our new state of the art kitchen for which we have been awarded a 5 star rating by Rushmoor Borough Council. Vikki ACTIVITIES FACILITATOR Vikki has a past experience with organising events raising money for Charity she will be arranging outings and garden parties and will work closely with Samantha to enable a more one to one experience with our residents.
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