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Financial Services Guide | Version 8.0
The documents
you will receive from us
This Financial Services
Guide, which includes the
Representative Profile presented
with it, is designed to clarify who
we are and what we do, and to
help you decide whether to use
our services.
In addition to this Financial Services Guide, when we provide you with
financial advice, we will also present you with a written Statement of
Advice (SOA).
It also contains information on
how you can pay for our services
and how we aim to ensure your
satisfaction with our advice.
If you receive further financial advice from us we will present you with either,
another Statement of Advice, or keep our own written Record of Advice (ROA).
You can request a copy of this by contacting your financial advice specialist any
time up to seven years from the date of the advice provided.
This will describe the strategies, products and services we recommend and
outline any fees or commissions we will receive and any associations we have
with financial product providers or other parties that have not already been
disclosed in this Financial Services Guide.
We will also provide you with a Product Disclosure Statement (PDS) or offer
document for all financial products we recommend, where applicable, to help
you make informed decisions.
Giving us instructions
If you want to make changes to your financial plan or provide other instructions,
you can contact us using the details in the Representative Profile.
Generally, you will need to give us instructions in writing (eg fax, email or letter)
or another method as agreed with your financial advice specialist.
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About Godfrey Pembroke
Financial freedom is
about enablement.
The financial advice specialists at
Godfrey Pembroke are
self-employed business owners,
so they understand the challenges
of managing complexity.
They can help you manage
yours by establishing a strategic
plan, guided by specialist area
expertise. They will set in place
the structures and disciplines
to see that plan through and
collaborate with you to build
your life, to your design.
Godfrey Pembroke is an Australian financial advice company that has offices in
most capital cities and large regional centres. Established in 1981, we now
manage more than $7 billion on our clients’ behalf and service individual
investors, small businesses and corporations.
As part of the National Australia Group since 2000, we provide our clients with
the security of being backed by one of Australia’s largest financial institutions.
Godfrey Pembroke is an Australian Financial Services Licensee and a
Professional Partner of the Financial Planning Association of Australia (FPA),
the peak professional organisation representing the financial planning sector
in Australia.
Our associations and relationships
At Godfrey Pembroke we pride ourselves on providing a comprehensive range
of financial advice services. Our network of self-employed advisers bring
specialist expertise to bear, and they understand intimately how to manage
complexity. The Godfrey Pembroke history is underpinned by unparalleled
customer service and personal attention to our clients’ needs.
Godfrey Pembroke Limited is responsible for the financial services and advice
your Godfrey Pembroke financial advice specialist provides to you. Our financial
advice specialists are authorised representatives of Godfrey Pembroke Limited
ABN 23 002 336 254, Australian Financial Services Licence Number 230690.
A number of companies within the National Australia Group are financial product
providers whose products we recommend. They include: MLC Investments Ltd;
Navigator Australia Ltd; NULIS Nominees (Australia) Limited; MLC Ltd;
WealthHub Securities Ltd; Jana Investment Advisers Pty Ltd; PFS Nominees Pty
Ltd, MLC Nominees Pty Ltd and National Australia Bank Ltd.
We generally recommend products that are listed on our approved product list.
In some categories these may be all NAB Group products. Before any products
are added to this list a review process is undertaken and products are required
to meet minimum standards. If these products are not appropriate for your
circumstances then we may recommend a product outside of this list. At all
times, we will ensure that our recommendations are in your best interests.
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How we manage your
personal information
To give you appropriate
advice, our financial advice
specialists will need to ask
you about your current
financial situation, what you
are looking to achieve and
other personal information.
Without this information, your
financial advice specialist
may not be able to provide
you with advice relevant to
your circumstances.
This Privacy Notification tells you how we collect your information, what we use it
for and who we share it with. It also points out some key features of our Privacy
Policy. For a copy of our Privacy Policy, ask us.
Collecting your personal information
We need to collect your personal information for a variety of purposes, including
to provide you with the financial services you have requested and to contact you
about other products and services that may be relevant to you. It is also
necessary for us to collect personal information in order to prevent or investigate
any fraud or crime, or any suspected fraud or crime.
We’ll collect your personal information from you directly whenever we can.
Sometimes we collect your personal information from other sources or third
parties such as your Accountant. We do this only if it’s necessary to do so, for
example where:
• we can’t get hold of you and we rely on publicly available information to
update your contact details;
• we need information from an insurer about an insurance application you make
through us;
• at your request, we exchange information with your legal or financial advisers
or other representatives.
You may not be aware that we have done so. If we collect information that
can be used to identify you, we will take reasonable steps to notify you of
that collection.
We may collect information about you because we are required or authorised by
law to collect it. There are laws that affect financial institutions, including
company and tax law, which require us to collect personal information. For
example, we require personal information to verify your identity under
Commonwealth Anti-Money Laundering law.
What happens if you don’t provide your information to us?
If you don’t provide your information to us, we may not be able to:
• provide you with the product or service you want;
• manage or administer your product or service;
• verify your identity or protect against fraud; or
• let you know about other products or services that might better meet your
financial and lifestyle needs.
Protecting your privacy
Protecting your privacy is essential to our business. Your file, containing your
profile, personal objectives, financial circumstances and our recommendations,
is kept securely.
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Disclosing your personal information
We may provide your personal information to the following types of service
providers:
• other advisers, paraplanners and organisations who work with us to provide
the financial services you have requested;
• insurance providers, superannuation trustees and product providers related
to the financial services you have requested;
• organisations that help us operate our business, such as those that provide
administrative, financial, accounting, insurance, research, legal, strategic
advice, auditing, computer or other business services;
• your representatives, service providers, or other organisations, such as your
accountant, solicitor, tax agent, stockbroker or bank;
• organisations involved in a business restructure or a transfer of all or part of
the assets of our business; and
• government authorities and other organisations when required by law.
In order to provide you with our services, we may share your information with
organisations outside Australia (for example information technology service
providers). You can view a list of the countries in which those overseas
organisations are located in our Privacy Policy.
Consent to marketing activity
We presume you consent to being contacted by us about suitable products and
services via the contact details you have provided. We may continue to contact
you for these reasons until you withdraw your consent. You can do this at any
time by contacting us.
Gaining access to your personal information
You can gain access to your personal information that we hold about you. This
is subject to some exceptions allowed by law. We will give you reasons if we
deny access. You can find out how to access your information by reading our
Privacy Policy.
Correcting your Information
You can ask us to correct information we hold about you. You can find out how
to correct your information by reading our Privacy Policy or by contacting us.
Complaints
If you have a complaint about a privacy issue, please tell us about it. You can find
out how to make a complaint and how we will deal these complaints, by reading
our Privacy Policy or by referring to the ‘Your confidence in our advice’ section’.
Contacting us
If you would like to know more about our privacy policy, please contact us. For
more information about your privacy, you can visit the Federal Privacy
Commissioner’s website at www.privacy.gov.au
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How you can pay
for our services
At Godfrey Pembroke, you can
pay for the services you receive
on a fee for advice basis.
We will agree with you the amount you pay based on:
This allows you to know that
you are paying for our advice
irrespective of any product you
use, clarifies the services you
are entitled to, and ensures all
recommendations are driven
by your needs.
• the amount you invest; or
• a flat dollar fee;
• an hourly rate;
• a combination of the above.
You can pay in the following ways:
• as a fee for advice that will be deducted from your investment as a
one-off payment or in instalments;
• by direct invoice from us for initial and ongoing advice;
• via commission we may receive from a financial product provider when
you commence an insurance contract or loan product; or
• a combination of the above.
If you are not already on a fee for advice package, you can move to this
payment method at any time.
Other payments we may receive
We will provide you with details of all fees, commissions, or other benefits we
may receive when we provide advice to you and, where possible, will give
actual dollar amounts. If we cannot provide this accurately, we will provide
worked-dollar examples. Even if you don’t receive personal financial advice
from us, you can still request the details of any fees, commissions or other
benefits we receive in relation to any other financial service we provide you.
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Benefits we may receive
Sometimes in the process of providing advice, our financial advice specialists
may receive benefits from product providers.
Conferences
Our financial advice specialists may attend conferences and professional
development seminars that have a genuine education or training purpose.
Godfrey Pembroke may pay for the costs of travel and accommodation, and
events and functions held in conjunction with the conference or seminar.
Non-monetary benefits
Godfrey Pembroke and your financial advice specialist keep a register detailing
certain non-monetary benefits received e.g. benefits valued between $100 and
$300, and those that relate to genuine education or training and technology software
or support.
You can view an extract of the register by contacting your financial advice specialist.
Please be aware that Godfrey Pembroke may charge you for the cost of providing
this information to you.
Referrals
If you have been referred to us or we refer you to someone else, we may pay or
receive a referral fee, commission, or benefit for that referral.
Details of any arrangement will be provided in our advice to you.
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Your confidence
in our advice
Your satisfaction is of
paramount importance to us
and we have procedures in
place to resolve any concerns
promptly, and fairly.
If you are unhappy with the
Advice you receive or other
aspects of our service, please
let your financial advice
specialist know so we can act
on it immediately.
Our complaints procedure
If your financial advice specialist has not satisfactorily resolved your complaint,
please put your complaint in writing or contact our Advice Disputes Resolution
Manager on 1800 611 950.
Please address the envelope ‘Notice of Complaint’ and send it to:
Advice Disputes Resolution Manager
Godfrey Pembroke Limited
PO Box 1086
North Sydney NSW 2059
If your complaint isn’t resolved within 45 days or to your satisfaction, you may
then refer the matter to the Financial Ombudsman Service (FOS), an
independent complaints handling body. We are a member of the FOS. FOS
provides a free, accessible, fair and independent dispute resolution service to
consumers.
You can contact FOS on 1300 78 08 08, at www.fos.org.au, by email to
info@fos.org.au or in writing to:
The Manager
Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001
Godfrey Pembroke holds professional indemnity insurance that satisfies the
requirements (Section 912B) of the Corporations Act. This insurance also covers
the conduct of financial advice specialists who were authorised by us at the time
of your complaint, but are no longer representatives of Godfrey Pembroke.
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ABN 23 002 336 254 Australian Financial Services Licensee 230690
Registered Office 105–153 Miller Street North Sydney NSW 2060
T: 1800 023 867
www.godfreypembroke.com.au
79605M0613
Godfrey Pembroke Limited
1!May!2015!
Representative Profile
This document forms part of
the Financial Services Guide
and is designed to clarify who
we are, what we do, and aims
to help you decide whether to
use our services.
Quality Advice
Program
Trevor Bransdon, Arran
Curll, David Meers, Craig
Milroy and Darren Stevens
have been Quality Advice
accredited by Godfrey
Pembroke Ltd under our
internal Quality Advice
Program.
The Program involves a
defined set of standards for
measuring quality of
advice.
In order to receive Quality
Advice Accreditation, they
were required to meet a
number of essential criteria
in relation to financial
planning principles and
have a number of their
financial plans assessed
against the Quality Advice
standards.
Who we are
Your financial advice specialists are Representatives of and offer services on behalf of
Godfrey Pembroke Limited.
Trevor Bransdon
Authorised Representative No. 322847
Arran Curll
Authorised Representative No. 241981
David Meers
Authorised Representative No. 241932
Craig Milroy
Authorised Representative No. 241930
David Rule
Authorised Representative No. 424540
Darren Stevens
Authorised Representative No. 241965
The Financial Services that the above financial advice specialists offer are provided by
Maylok Services Pty Ltd, ABN 78 097 176 264 Authorised Representative (AR) No.
242058. Maylok Services Pty Ltd is owned by the Authorised Representatives listed in this
Financial Services Guide or entities associated with them.
Godfrey Pembroke has authorised your advisers to provide you with this Financial Services
Guide.
Trevor Bransdon is a Certified Financial Planner™ (CFP) and has been associated with
Godfrey Pembroke since 2006. Prior to entering the financial services industry Trevor was
a teacher of senior mathematics as well as a small business owner. Trevor also holds an
Honours degree in Exercise and Sport Science, as well as a teaching degree. He is a
member of the Financial Planning Association of Australia.
Arran Curll has a Bachelor of Commerce and a Graduate Diploma in Financial Planning.
He is a General member of the Financial Planning Association and a member of the
Certified Practising Accountants of Australia.
David Meers has a Diploma of Financial Planning and is a Certified Financial Planner™
(CFP) member of the Financial Planning Association of Australia.
Craig Milroy has a Bachelor of Financial Administration from the University of New
England and was admitted as an associate member of the Institute of Chartered
Accountants in 1995. He is also a Certified Financial Planner. Craig has over 17 years’
experience in chartered accountancy, investment banking and financial services in
Australia, London, the Channel Islands and Singapore. Craig joined the Godfrey Pembroke
group in 2000 and recently joined our office in 2012.
David Rule joined Godfrey Pembroke in April 2008. He is a Certified Financial
Planner® and Registered Tax (Financial) Adviser. In addition to CFP®, David has also
completed further studies for Bachelor degrees in Applied Economics and Business
Administration from the University of Canberra, an Advanced Diploma in Financial Services
(Financial Planning), and has also completed the 2 year MLC Adviser Scholarship
Program. David is a CFP® Practitioner member of the Financial Planning Association of
Australia.
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Ver2015
Representative Profile
Contact Us
For more information on
anything you have read in
this document or if there is
anything else we can help
you with, please contact us:
GPO Box 1547
Canberra ACT 2601
Email:
Office_manager@godfreype
mbroke.com.au
Canberra
Lvl, 17-21 University Ave
Canberra ACT 2600
Sydney
Lvl 5, 35 Clarence St
Sydney NSW 2000
Toll Free: 1800 046 019
Phone:
02 6249 1555
Fax:
02 6247 5744
Darren Stevens has a Bachelor of Commerce, a Graduate Diploma in Financial
Planning and a Graduate Diploma of Applied Finance and Investment. Darren is a
Fellow of the Financial Services Institute of Australasia, a Graduate member of the
Australian Institute of Company Directors and an Affiliate member of the Financial
Planning Association of Australia.
What we do
We are authorised by Godfrey Pembroke Limited to provide financial advice in
relation to:
•
Wealth Accumulation
•
Income & Asset Protection
•
Tax Strategies
•
Superannuation
•
Retirement & Redundancy Planning
•
Estate Planning
•
Government Benefits
•
Debt Management
and to provide advice and deal in the following financial products:
•
Basic Deposit Products
•
Non-basic Deposit Products
•
Non-cash Payment Facilities
•
Life Products – Investment Life Insurance
•
Life Products – Life Risk Insurance
•
Managed Investment Schemes, including Investor Directed Portfolio Services
(IDPS)
•
Superannuation
•
Retirement Savings Accounts
•
Derivatives
•
Government Debentures, Stocks or Bonds
•
Securities
•
Standard Margin Lending Facilities
1!May!2015!
Representative Profile
How we charge for our services
All fees and commissions outlined below are inclusive of GST. In very limited circumstances the fees could be greater in the most
complex cases. In these instances, we will promptly inform you of the exact fee payable.
Initial consultation
Free of charge.
Advice preparation
Implementation (fee for
advice)
Fees will depend on the complexity of the advice and will be stated at the Initial Consultation and will
be based on the complexity of your situation and level of contact.
Fees may be paid directly by you via credit card, direct debit, cheque or collected through the product
issuer.
Ongoing fee for advice
If you elect one of our Ongoing Advice Packages for the ongoing review of your financial planning
strategy, the ongoing service fee is based on the complexity of ongoing advice. The amount paid will
be:
• Based on the amount you invest
• Based on an hourly rate agreed with you
• An agreed flat dollar fee
• A combination of the above
• Range from $4,400 up to $55,000
The ongoing advice fee may be collected monthly through the product issuer or paid directly by you via
credit card, direct debit or cheque.
Ad hoc advice
Where you do not wish to participate in an ongoing advice fee arrangement but require ongoing advice
on an ad hoc basis, a minimum hourly fee of $330 may apply after the provision of your first years
ongoing advice.
Margin loans
The relevant product issuer will pay an ongoing commission between 0% and 0.88% of the outstanding
loan balance. Commissions are paid to us by the product provider and are not a direct cost to you.
Stamping fees
Where we receive stamping fees from issuer companies for raising capital or debt on behalf of that
company, we will offset this payment against the cost of our advice to you.
Insurance products
Where we arrange a life insurance product for you, the relevant insurer will pay us an initial
commission. The rate of commission is between 0% and 130% and is calculated as a percentage of
the annual premium you pay.
Annual commission will also be paid when you renew your policy each year. The rate of ongoing
commission is between 0% and 33% of the annual premium.
Any ongoing commissions received from insurance will be rebated against the Ongoing Advice Fee.
Pre-existing
arrangements
For existing clients already in an established commission arrangement, we may receive commission on
investment products held. The relevant product issuer will pay initial commission between 0% and
5.5% and ongoing commission between 0% and 0.88% of the value of your investments for as long as
you hold the product. Commissions are paid to us by the product provider and are not a direct cost to
you.
1!May!2015!
Representative Profile
Benefits we may receive
We have detailed below how certain product purchases may benefit our business
Business Equity Valuation (BEV)
In the event of our death or permanent disablement, or if we were to leave the financial
planning industry, Godfrey Pembroke provides a buyer of last resort option called BEV.
This helps manage the transition of ownership to ensure you continue to receive advice.
In addition, we are part of a corporate structure and have a succession agreement in place
to manage the transition of ownership should we leave the business.
Our business operates in a corporate structure. This model is less likely to be eligible for
BEV as all the Principal Financial Advice Specialists in our business would have to either
leave the industry, die, or become permanently disabled.
The value of a sale under BEV is based on a multiple of ongoing revenue received by the
business on an annual basis. The multiple can range from 2.5 to 4 depending on the
proportion of the ongoing revenue that comes from clients who hold MLC group financial
products.
Here are some examples to help you understand the potential benefit to us of our clients
holding MLC group product:
•
If the ongoing revenue of the business was $100,000 and 50% of our clients held MLC
group products, the sale value for the financial planning business would be between
$250,000 and $350,000;
•
If the ongoing revenue of the business was $100,000 and 85% of our clients held MLC
group products, the sale value for the financial planning business would be up to
$400,000;
Importantly, BEV is subject to us meeting certain compliance requirements and standards.