Experience the Benefits of Having a Dental Treatment Coordinator 2 Day Program: Friday, April 11 & Saturday April 12 2014 - 8:30 am – 4:00 pm $649.00 + GST eligible for 15 Continuing Education Credits Includes Continental breakfast & lunch Location: Patterson Dental, Suite 110-6651 Fraserwood Pl, Richmond Instructors: Paddy Briggs, Benita Soni and Debbie Preissl c This instructional, comprehensive workshop is designed to teach dental receptionists and dental assistants how to perform the “Treatment Coordinator Role” in the delivery of dental care. It will establish the important benefits a trained team can bring to your practice and patients. This workshop is beneficial for the entire dental team to take your practice to the next level. Learning Objectives:          Become skilled at organizing the collection of patient clinical data Effective treatment plan organization, tracking, and comprehensive case presentation process Develop effective verbal skills for 5 star customer service experience Prepare organized financial plans Present treatment plans effectively and with confidence Facilitate payment & financing options Implement internal and external marketing strategies/ Social Media 101 Focus on implant related treatment plans How to communicate to your patients regarding implants and implant related restorations Experience a Day in “The Life of a Treatment Coordinator”          Learn ‘Best Practice’ fundamentals; morning huddle to set your day, new patient experience; how to understand and interact with patients in order to determine their needs and resolve concerns Become skilled at how to professionally prepare and present client cases by learning the basics of presenting a case for insurance and patient education. Presenting financials accurately and in an organised manner Uncomplicated scripting to implement and use in your office for consistent patient conversations You will learn scheduling practices to ensure dentist and coordinator collaboration time Create financial estimates and agreements with patients including Informed consent Enhance your customer service skills to effectively meet the changing needs, wants and desires of the dental patient Learn how to handle patient barriers in regards patient commitment to treatment The treatment coordinator role teaches your team what today’s dental practice needs to create a positive patient experience with an organized customer service plan, memorable first impressions and an increase in case acceptance Upon completion participants will have exemplary communication skills needed to achieve maximum case acceptance results. These strategies assist patients in getting beyond barriers, making informed decisions and results in increased practice productivity and patient satisfaction. REGISTER TODAY, SPACE IS LIMITED Name: Address: City: Prov: Telephone Business: Cell: Postal Code: E-mail: PAYMENT INFORMATION: Amount $681.45 includes GST Credit Card: Credit Card # : VISA MASTERCARD Expiry date: Name on Card: Signature: Cancellation Policy: If received in writing 3 weeks prior to course start date a refund of course fee less a $100.00 administration fee Less than 2 weeks notice: non refundable To register, please contact Paddy Briggs at: Tel: 604.454.4000 Fax: 604.538.9720 paddyb@shaw.ca Please fax or email the registration form