1. business and industrial
2. business operations
3. human resources

36 Elgin Street  2nd Floor  Sudbury, Ontario  P3C 5B4
EMPLOYMENT PACKAGE:
The following employment package contains information to apply for the position of Programs and
Operations Manager
The package contains (for your information):
1.
Job Description “Programs and Operations Manager”
2.
Scenario Questions
3.
Employment Application
Requirements for submission:
1.
Applicant’s Resume & Cover Letter
2.
Completion of Application Screening
3.
Completion of Scenario Questions (3)
How to apply:
Please fill out the enclosed application package, following all directions clearly and return completed
application to Shana via:
Email: scalixte@nisa.on.ca
In person: 36 Elgin St. 2nd floor
Fax: 705-586-3130
Only those chosen for an interview will be contacted.
INTERNAL/EXTERNAL COMPETITION – DEADLINE Friday, May 1st , 2015, 4pm EST
Job Posting: Programs and Operations Manager (Sudbury)
REPORTS TO: Executive Director
HOURS AND REMUNERATION: Full time, 35 hours per week, Mon-Fri weekday with
some evenings and weekends. Remuneration based on skills and experience
POSITION SUMMARY:
Reporting to the Executive Director, the Programs and Operations Manager is responsible for the general
operations of NISA, including some human resource and financial management.
DUTIES AND RESPONSIBILITIES:
Provides operational management of NISA:
Manages day-to-day operations of the NISA location.
Manages, supervises and mentors Coordinators.
Provides direction to the organization during Executive Director’s absence
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Provides general Program Management at NISA:
 Monitor all program needs and ensure quality service; be available and provide on-going hands-on direction and
guidance to all NISA programs; participate in all daily programs as needed and ensure their smooth and efficient
operation.
 Assist the Executive Director in producing program administrative reports as well as grant applications as
required.
 Oversee training for all staff, bring forward training needs and take responsibility for seeking out relevant training
opportunities.
 Coordination of meetings with staff members: preparing agendas and training topics in consultation with
Executive Director, taking and disseminating minutes.
 Conduct program evaluations.
 Participate in the evaluation of program goals and objectives, making recommendations on changes to current
program activities for improved service delivery.
 Research and draft reports on NISA’s programs, including qualitative and statistical components in consultation
with Executive Director.
 Input and verify statistical entries for the organization.
Human Resources and Financial Management
 Overview and manage all human resources needs of the organization, in conjunction with the Executive Director.
 Prepare financial reports as directed by Executive Director.
 Assist Executive Director in performance management of employees.
 Develop and/or maintains organizational policies including health & safety and employee handbook.
 Ensure that monthly, annual, and other required reporting documentation are completed.
Ensure all file management and reporting functions are maintained in a comprehensive and timely manner:
 Ensure individual’s contacts are recorded appropriately and in a timely manner utilizing CRMS database program.
 Ensures that monthly, annual, and other required reporting documentation of all staff are completed for review by
Executive Director.
 Provide assistance to Coordinators with community networking and additional tasks
 Participate in scheduled meetings with the Executive Director.
 Promote NISA’s mission, vision and values to the membership and to the community.
 Represent NISA in a professional manner.
Maintains up-to-date knowledge of the Mental Health Act and related legislation, the structure and personnel
of local social agencies, government departments and trends and developments in the community that could
affect the provision of mental health services.
Forwards the concepts of peer support practice and understands and implements a recovery-oriented
philosophy in all job duties.
Avails self of opportunities for professional development:
 Bringing forward training needs and takes responsibility for seeking out relevant training opportunities
 Participates in workshops and seminars as required
 Participates in Coordinators meetings and staff meetings
 Participates in the performance review process
Works within the Policies and Procedures of NISA/Northern Initiative for Social Action
ESSENTIAL RESPONSIBILITIES AND DUTIES:
 Carrying out all duties of the Programs and Operations Manager in a moral and ethical manner
 Being present at the scheduled time of the day ready for the performance of duties
 Being ready emotionally and physically to perform duties
 Be available to work varying shift days
 Other duties as assigned
QUALIFICATIONS
 Have personal lived experience of mental illness.
 Familiar with the goals and objectives of NISA/ Northern Initiative for Social Action.
 Have working knowledge of mental health service agencies, including consumer/survivor organizations in
Ontario.
 A diploma, degree or Canadian equivalent in management, health, social service work or a related
discipline. Masters degree is preferred.
 A minimum of three years’ experience working in volunteer management or program planning is
preferred.
 Minimum of 3 years’ experience in human resources with knowledge of relevant employment legislation
including Employment Standards Act , Ontario Human Rights Code & Occupational Health & Safety Act.
 Minimum of 3 years’ experience in financial management.
 Minimum of 1 year experience in volunteer management or program planning
 Experience writing community and government grants.
 Completion of Wellness Recovery Action Plan (WRAP), Applied Suicide Intervention Skills Training (ASIST), and
other Peer Support training is strongly preferred.
 Completion of Standard First Aid with CPR, WHMIS, Workplace Accessibility and Prevention of Violence and
Harassment in the Workplace Training is preferred.
 Advanced Computer skills, including an ability to use Word, Excel, PowerPoint and email/internet technologies
 Written and verbal proficiency in both official languages is considered an asset.
 Must have own vehicle and valid driver’s license
The statements contained in this job description reflect general details as necessary to describe the principal
functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be
considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including
work in other functional areas. This position is currently under review and may be subject to change.
NISA is an organization run by and for consumers of mental health services. We develop occupational skills, nurture
self-confidence and provide resources for recovery, by creating opportunities for participants to contribute to their own
well-being and that of their community. NISA is strongly committed to employment equity within its organization. We
welcome applications from all qualified candidates, including women, Aboriginal people, visible minorities, persons
with disabilities, and members of sexual minority groups. Members of these designated groups are encouraged to selfidentify.
JOB APPLICATION SCREENING
JOB COMPETENCIES
Yes or No
Educational Preparation:
Do you have a diploma, degree or Canadian equivalent in management, health, social service work or
a related discipline?
Do you have a Masters’ Degree?
Do you have management training?
Have you completed a Wellness Recovery Action Plan?
Do you have Peer Support Employment Training?
Language Capacities:
Are you bilingual (English and French) heard, spoken, written (please circle)
Are you willing to take a course to improve your French language skills?
Do you speak another language along with English or French?
If so, indicate which language:
Experience and Knowledge:
Do you identify as a consumer and/or someone with personal lived experience of mental illness?
Do you have at a minimum 1 year experience working with people who have lived experience of
mental illness?
Do you have at a minimum, three years’ experience in human resources management?
Do you have at a minimum, three years’ experience in financial management?
Do you have at a minimum 1 years’ experience working in volunteer management or program
planning?
Do you have knowledge of Peer Support practice?
Do you have experience intervening with individuals who are in crisis and/or suicidal?
Do you have experience working with people who have substance use disorder?
Are you knowledgeable of community resources in Sudbury/Manitoulin?
Are you knowledgeable of pertinent legislation affecting members? (e.g. Mental Health Act, Ontario
Works, Tenant Protection Act?)
Do you have experience in advocating for individuals within the Mental Health system?
Do you have experience in community development and community education?
Are you able to assess member needs and develop service plans that respond to member needs and
preferences?
Have you demonstrated the ability to work effectively with a wide variety of professionals?
Are you interested in working as part of a team?
Are you able to work independently in a non-structured environment?
Are you able to work flexible hours?
Do you have a strong belief in a member driven services?
Do you have a non-judgmental attitude to those with various lived experiences based on race, class,
sexuality, ability and gender identity?
Have you demonstrated the ability to establish and maintain good working relationships with
members, colleagues, and the community at large?
Do you have a valid Canadian class G driver’s license and access to a vehicle?
Note: Misrepresentation shall disqualify you from employment or be considered just cause for dismissal.
SCENARIO QUESTIONS:
Position:
Programs and Operations Manager
Definition of the Program:
NISA currently runs the following programs: The Artists’ Loft, The Writers’ Circle, Food Is Mood, Dynamic
Minds, Warm Hearts/Warm Bodies, Community Garden, Dandelion Café and ParNorth. We also provide
contracted services at Moonlight, a recovery home operated by CMHA and other peer support at our main
sites. A full description of all the programs can be found at our website, www.nisa.on.ca
Please answer the following questions:
1. The Recovery philosophy is promoted at NISA. Describe your knowledge of Recovery in mental
health and how you would promote Recovery oriented practice to a consumer or family member
accessing the service.
2. An employee has been consistently late showing up to work and has also taken many days off. How
would you approach this situation?
3. Two employees who you supervise are not getting along, and one employee has come to you with a
complaint. How would you address this situation?