Effectively Handling Conflict in the Workplace
ArLyne Diamond, Ph.D. ArLyne Diamond, Ph.D. Diamond Associates, From not taking complaints seriously enough Are we now taking some of them too seriously? ArLyne Diamond, Ph.D. Diamond Associates, ArLyne Diamond, Ph.D. Diamond Associates, Signal switches Family first Drink or stay sober Appropriate Dress ArLyne Diamond, Ph.D. Diamond Associates, Management Style Women in the Workplace Generational and Cultural Differences Use of abstract words Not being face-to-face Gender differences in acceptable behavior Pressure – time – deliverables – etc. ArLyne Diamond, Ph.D. Diamond Associates, Going along to get along ArLyne Diamond, Ph.D. Diamond Associates, Believe – or stay neutral? Interview or Interrogate Judge and Jury? Bring the parties together Sanctions (could include termination) Handshake resolutions (mediation) The rest of the team or staff ArLyne Diamond, Ph.D. Diamond Associates, Arbitration Conciliation Mediation - playing judge and jury - keeping them separate - bringing them together In arbitration – you make the decision In conciliation & mediation – you help them make the decision themselves. ArLyne Diamond, Ph.D. Diamond Associates, 1: “How’s your sex life?” This is stagewhispered across the room by a man towards one of his women friends. 2: A brilliant talented engineer is rude to all people, especially women – and he likes to work by sitting on the floor, sometimes yelling out, “Hey woman, get me…..” ArLyne Diamond, Ph.D. Diamond Associates, 3: People working in a series of cubicles have one person whose job requires him to be on the telephone a great deal of the time. He is very loud, making it difficult for a cube neighbor to concentrate on her work. 4: A petite woman reports feeling demeaned because two men helped her walk down a corridor by lifting her by her elbows. ArLyne Diamond, Ph.D. Diamond Associates, 5: A very religious man refuses to sign the newest policy manual because it is demanding that he “respect” all people, including some gay people in his organization. He is willing to sign that he will be courteous, but his religion doesn’t allow him to respect. 6: Group of men accused of “leering” at a woman report they were merely admiring. ArLyne Diamond, Ph.D. Diamond Associates, An employee complains that his boss is picking on him – treating him differently from the way others in an equal position are being treated. The employee is valued, considered to be honest and hard-working. He has never complained before. The boss in question is the Senior VP and is highly respected. He is one of the founders of the organization and a personal friend of the CEOs. ArLyne Diamond, Ph.D. Diamond Associates, You are the HR person assigned to a small manufacturing/shipping group of people – who have worked together for years. They are rude, crude, lewd and loud. Yet, they are friendly and get their work done in an effective manner. One day, one of the group, a woman, has a falling out with the others and complains that her co-workers are using foul language, making it a hostile work environment. ArLyne Diamond, Ph.D. Diamond Associates, Your sales manager returns from an overseas trip, having successfully negotiated a huge contract for the company. Someone reports to you that the sales manager has both bribed and received bribes from his counter-part in the other country. If true, you might have to inform your CEO to negate the contract – which the company really needs. ArLyne Diamond, Ph.D. Diamond Associates, 3567 Benton St. #315, Santa Clara, CA 95051 Phone: 408-554-0110 E-mail: ArLyne@DiamondAssociates.net Website: http://diamondassociates.net LinkedIn: www.linkedin.com/arlynediamondconsultant ArLyne Diamond, Ph.D. Diamond Associates,
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