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Educational Opportunity Program (EOP)
Customer & Student Services Satisfaction Survey
2014-2015 Academic Year
The Educational Opportunity Program prides itself in serving first generation college students with a wide
range of support services and assisting students in reaching the ultimate goal of graduation. In order for
us to continue to provide quality customer and student services we ask that you please provide us with
some feedback and let us know how we are doing. Your open and honest feedback is important to us.
Please circle an answer to the questions listed below.
1. What is your current grade level at Sacramento State?
Freshman
0-29 units
Sophomore
30-59 units
Junior
60-89 units
Senior
90-120 units
Graduate
Student
N/A
2. On average, upon entering the EOP office were you greeted by a staff member who
made you feel comfortable and welcomed?
Always
Most of the
time
Sometimes
Not Sure
Never
N/A
3. Was the EOP staff able to assist, guide you or provide direction in answering your
questions?
Always
Most of the
time
Sometimes
Not Sure
Never
N/A
4. How familiar are you with the student advising requirements you are expected to fulfill
based on your academic grade level?
Very Familiar
Familiar
Somewhat
Familiar
Not Sure
Not Familiar
N/A
5. How easy was it to schedule an appointment with an EOP Counselor either online, over
the phone or in person?
Very Easy
Easy
Neither
Difficult
Very Difficult
N/A
6. How easy was it to schedule an appointment with an ISA, Graduate Student Intern or
Retention Ambassador either online, over the phone or in person?
Very Easy
Easy
Neither
Difficult
Very Difficult
N/A
7. How helpful was your counseling session/s in answering your questions, addressing your
needs and/or concerns?
Very Helpful
Helpful
Somewhat
Helpful
Neither
Not Helpful
N/A
8. How satisfied do you feel with the EOP program is helping you stay on track towards a
timely graduation?
Very Satisfied
Satisfied
Neither
Somewhat
Dissatisfied
Very
Dissatisfied
N/A
9. Overall how satisfied were you with your customer service experience and visit to the
EOP office?
Very Satisfied
Satisfied
Neither
Somewhat
Dissatisfied
Very
Dissatisfied
N/A
10. Are there currently any student services we are not offering that you wish to see in the near
future? Please explain. ________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
11. Additional Comments. ________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Thank you for your participation 