Download Report

User Guide of Mobile Spy®
Version 6.5
For
iPad
iPad Monitoring Software Documentation
Device Used: iPad
© 2002-2013 Retina-X Studios, LLC. All Rights Reserved.
About this guide
This guide is meant for Mobile Spy® for iPad customers who want to monitor their
iPad(s) activities in stealth mode. This guide describes how to install, deploy and to
use the system’s upgraded version 6.5. The step-by-step guidelines and instructions
will help you to know more and learn to execute the newly added features of Mobile
Spy® v6.5. If you are new to Mobile Spy®, then this is the best place to know the
software and its working to successfully trace your iPad and know the truth.
We value you as a customer and we are here to help. We are devoted to
recommend you the finest of the software and monitoring solutions made ever.
Safety and security of your information and data is our foremost priority at Retina-X
Studios, LLC.
We offer extensive support options including an online knowledge base, online user
guide and USA-based technical support by iPad or support ticket.
Mobile Spy® Support and Other
Information
Knowledge Base
: http://retinax.zendesk.com/forums
User Guide
: http://www.Mobile-Spy.com/userguide.html
Open a Support Ticket
: http://retinax.zendesk.com/anonymous_requests/new
Email Support
: support@retinax.zendesk.com
Toll-Free Support (Within USA) : 1-888-475-5345
Direct Line to Support
: 1-904-696-1438
If you have any issues at all, please contact us and we will be happy to assist you.
2 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
Contents
About this guide .................................................................................................................... 2
Mobile Spy® Support and Other Information ..................................................................... 2
Overview ................................................................................................................................ 5
Mobile Spy® at a Glance................................................................................................... 5
Why Mobile Spy®? ............................................................................................................ 5
How it works? .................................................................................................................... 5
Getting Started ...................................................................................................................... 7
•
iPad OS Compatibility ................................................................................................ 7
•
Internet Connection Requirements .......................................................................... 7
•
Don't have a compatible iPad? ................................................................................. 7
•
Jailbreaking Your iPad Which Installs Cydia .......................................................... 7
What is Jailbreaking& Why do I need it? ........................................................................ 7
Working with Mobile Spy® v6.5 ........................................................................................... 8
What is Mobile Spy® Mobile Admin Panel? .................................................................... 9
What is Mobile Spy® Web Control Panel? ...................................................................... 9
Set Up and Usage of Mobile Spy® .................................................................................... 10
Step 1. Purchase Mobile Spy® v6.5 ............................................................................... 10
Step 2. Mobile Spy® User Registration from Online Control Panel if Autoregistration does not execute: ....................................................................................... 10
Step 3. Installing Mobile Spy® Using Cydia ................................................................. 12
Making Mobile Admin Panel Settings ............................................................................... 24
Step 1 – Logging into Mobile Spy® ............................................................................... 24
Step 2 – Configuring Logging Settings (General and Others) .................................... 24
Step 3 - Configuring Location Logging ......................................................................... 25
What is Basic Tracking and Advanced Tracking? ....................................................... 25
Step 4 – Configuring Alerts Settings ............................................................................. 26
To set Geofencing ON ............................................................................................................... 26
•
Alert Areas ........................................................................................................................... 27
3 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
To set Alert Areas....................................................................................................................... 27
•
Custom Alert ....................................................................................................................... 28
To enter custom keywords,....................................................................................................... 28
•
Profanity Alert ..................................................................................................................... 28
Step 5 – Configuring Settings ........................................................................................ 29
Security Settings......................................................................................................................... 29
Account Settings......................................................................................................................... 29
Other Settings ............................................................................................................................. 29
Step 6- Configuring Email Alert ..................................................................................... 30
•
Enable LIVE ........................................................................................................................ 31
•
Email Settings ..................................................................................................................... 31
To get email alerts ...................................................................................................................... 31
•
Logs to Send ....................................................................................................................... 31
Subscribe To LIVE Panel/Email Reporting Facility: ..................................................... 31
Using Mobile Spy® LIVE Control Panel ............................................................................ 32
What is LIVE Control Panel? .......................................................................................... 32
Viewing iPad’s Screen LIVE ........................................................................................... 32
Viewing LIVE GPS Locations ......................................................................................... 33
Stealth CameraNEW ........................................................................................................... 33
Record Surrounding NEW ................................................................................................. 33
Add/Remove License.......................................................................................................... 34
To Remove Account ........................................................................................................... 35
Uninstall Mobile Spy® ........................................................................................................ 36
To uninstall Mobile Spy® from the web panel, follow the below steps...................... 38
Legal Information ................................................................................................................ 40
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4 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
Overview
Mobile Spy® at a Glance
Hi-tech tablets have become the favorite dependable gadgets today, and almost
three-quarters of Americans remain connected through tablet devices. This means
that kids as well as employees are pretty much expected to carry one such device
almost all the time. Extreme tablet use has made us somewhat dependent on them.
This has caused many employees and kids to abuse their digital freedom making
their employers and parents always worrisome and suspicious.
Welcome to Mobile Spy® v6.5 for iPad. It is a 21st century, technologically hybrid
answer for monitoring kids’ and employees’ iPad activities. If you are an employer
or parent, it secretly records, blocks activities and puts you in control of your
iPad. You can see everything your employee or kid does on his iPad.
Why Mobile Spy®?
Mobile Spy® v6.5 is one of the best names for monitoring iPads. It has many
advantages for you to be in the controlling position of your employee or kid’s iPad
life. The chief amongst them is its stealth nature. You can secretly record, block their
activities and do much more with its cutting edge technology. Watch their activities
live through its Live Panel. You remain undetectable and collect information from
your remotely targeted iPad through Mobile Spy®.
Ideal for parents, business-owners and guardians to know the truth; this kind of
probing with Mobile Spy® is legal. An email report with all logged data is sent to
you. With Mobile Spy®, you can get swift and correct results about the performance
levels of your business or child’s studies. It can also inspire loyalty and honesty in
your employees and kids, respectively and clear your doubts once and for all. Such
recorded logs also serve the purpose of backup of your iPad data or information,
especially photos and videos.
Therefore, even though you are absent or away from your kids or office, Mobile
Spy® informs you of their iPad activities and lowers any challenges.
How it works?
Mobile Spy® is a ground-breaking mobile monitoring technology that works to offer
more than a standard mobile monitoring solution. This iPad monitoring software logs
all GPS locations, websites visited, emails, calendar events, tasks, apps
installed, photos, and much more. Apart from logging, Mobile Spy® also inhibits
the user to access restricted actions on their iPad, performs stealth camera. Just
register yourself at the Mobile Spy® website for a valid username and password and
purchase Mobile Spy® license according to your requirement.
After purchasing, you need physical access to the targeted iPad for few minutes to
install Mobile Spy® on it. The installation procedure is very easy and simple. Once
installed, it starts working secretly and stays invisible. See the Mobile Spy®
Installation section.
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The targeted iPad’s activities get recorded regularly and are uploaded to your secure
Mobile Spy® Web Panel. The web panel is like your private area to see all device
activity logs if your kid or employee. You will see if they are being sincere and loyal,
or if they are abusing their iPad rights. It also provides the best security options by
letting you restrict and download all logged reports directly from the web panel. You
are also armed with several remote live commands to execute remote action on the
targeted iPad.
Besides its outstanding monitoring features, Mobile Spy also helps to protect your
iPad. You can track your device back even when it is stolen. By obtaining its GPS
coordinates, a lost device can be traced. So, Mobile Spy® is a complete security
solution for you to monitor your employees and kids, and it is a way to safeguard
your iPad data or trace your stolen mobile device.
Click here to go to Mobile Spy® Purchase page.
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Getting Started
This section includes complete details about getting started with Mobile Spy®,
ranging from cell iPad compatibility, internet connection requirement and how to
register yourself as a user for the first time.
•
iPad OS Compatibility
Mobile Spy®6.5 is compatible with iOS v4.0 to v6.1.2
•
Internet Connection Requirements
Mobile Spy® requires an Internet connection on the targeted iPad for the web
browser to install the software. Also, it is required to upload the logged data to
your web control panel.
Before downloading and installing Mobile Spy® v6.5, ensuring your device
compatibility is recommended. Please read the following.
AT&T NOTICE: If your carrier is AT&T, it is a possibility that AT&T may have
restricted the device from downloading and installing third-party applications, such
as Mobile Spy®. It is recommended to check with your carrier first to determine if
this limitation is on your device prior to purchasing the Mobile Spy® software.
VERIZON NOTICE: If your carrier is Verizon, you MUST currently subscribe
to their GPS services so that the GPS tracking feature of Mobile Spy® will
function properly. If you do not subscribe to their GPS services, Mobile Spy®
will NOT be able to monitor the GPS locations of the targeted device.
•
Don't have a compatible iPad?
If you do not see your iPad listed on the compatibility page, you can ask us a
question at our Helpdesk. You can also view our list of compatible major iPad
carriers. Also, check out our iPad recommendations.
•
Jailbreaking Your iPad Which Installs Cydia
What is Jailbreaking& Why do I need it?
For Mobile Spy® to function, it needs to run silently in the background.
Normally,
the iPad cannot run applications in the background. It's
necessary to jailbreak
your iPad so you can run the silent application in the background.
Jailbreaking your iPad creates a Cydia icon which can be hidden easily. Cydia is
needed to run the program in the background. There is no cost to jailbreaking your
iPad and it is completely reversible if the need should ever arise.
We DO NOT provide support or instructions on how to jailbreak your iPad. The best
reference websites for jail breaking an iPad are iClarified.com and RedmondPie.
On these sites, you can search for the methods on how to jailbreak your particular
model of iPad.
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Working with Mobile Spy® v6.5
Along with logging, Mobile Spy® also lets you control the remote iPad through
various remote SMS commands and other tools from your remote location. Below
are the features of Mobile Spy.
1) General Logging
i) Apps Installed
ii) Calendar
iii) Notes
iv) Photos & Videos
v) Memo
2) Location Logging
i.
ii.
Basic Tracking
Advanced Tracking
3) Web Logging
i.
ii.
iii.
Websites Visited
Bookmarks (Safari)
YouTube videos(for 5.x and below)
4) Email Logging
i.
ii.
Gmail
Mail
5) IM Logging
i.
iMessage
6) Alerts
i.
ii.
Geofencing Alert
Alert Areas
iii.
iv.
Custom Alert
Profanity Alert
7) Settings
i.
ii.
Security Settings
Account Settings
iii.
Other Settings
Note: This command can be operated from Web Panel’s LIVE Control Panel
8) Stealth CameraNEW
9) Record SurroundingsNEW
10) Email Alerts
11) LIVE Control Panel
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Mobile Spy® lets you conduct the above activities through two panels. Follow the
below figure.
Mobile Spy®
Monitoring
Mobile
Admin Panel
Web Control
Panel
After installing and running Mobile Spy® on the targeted iPad, you will have to
configure quick monitoring and logging settings through Mobile Admin Panel
Manually on the device. This is a one-time process. Further advanced
configuration can be done by going all the way through the interface.
What is Mobile Spy® Mobile Admin Panel?
Mobile Admin Panel is the Mobile Spy® iPad/device administration panel where
you can tweak all available Mobile Spy® program settings. This can only be opened
in the monitored iPad. It is done manually and is a one-time process, until you want
to configure settings again.
Note: To access Mobile Spy® mobile admin panel on the device, dial the default PIN
number #54321*. It can be changed later through the iPad itself.
What is Mobile Spy® Web Control Panel?
Web Control Panel is the Mobile Spy® remote web control panel that is accessed
by you on your web browser on a net-enabled computer. It enables you to see all
logged activities through the dashboard commands. There is a powerful LIVE
Control Panel that displays all currently ongoing activities of the iPad, its GPS
location mapped and the remote commands. Apart from these, other functions
available are listed above.
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Set Up and Usage of Mobile Spy®
After ensuring all system requirements, jailbreaking and device compatibility, you
can set up Mobile Spy® by doing according to the following steps. Next, follow the
below steps for the purchase, registration and installation to be successful.
Note: You do not need to connect your iPad to a computer.
Step 1. Purchase Mobile Spy® v6.5
After ordering Mobile Spy®, you will instantly receive an email and will be AUTOREGISTERED in Mobile Spy®. You will receive an email carrying the Login details.
Step 2. Mobile Spy® User Registration from Online Control Panel if Autoregistration does not execute:
If auto-registration does not take place, then after the purchase of Mobile Spy® v6.5,
you will receive a registration code of the purchased package. This registration
code is required to create your username register the account.
Note: If you are new to Mobile Spy®:
Register in Mobile Spy to create your account. You can sign up either from the web
panel or mobile admin panel. You will be primarily registered as a Trial user but after
successful login on your Online Control Panel, you can add in your Registration
Code as received in the purchase email.
DO NOT USE any space or characters other than numbers or letters. Both the email
id and password MUST contain between 4 - 10 characters each. Accepted special
characters to be used forming the password are: !@#$%^*()_
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Mobile Spy sign up or registration from web panel.
When registering from the mobile iPad, after entering and verifying our email ID, you
will receive an email with an auto-generated Mobile Spy password.
If you have already registered using a trial account:
Please connect with our Technical Support department at 1 (888)-475-5345 to
register the account(s) as a paid subscription. The same email id is maintained for
the account. You can also submit a support ticket here to register the trial account(s)
into fully registered accounts. When submitting a support ticket, ensure to include the
contact information, email id to register, and the registration code received upon
purchasing a subscription.
Follow the screenshot below.
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Note: The registration details or the email and password that you select on the
iPad and login details used to enter the Mobile Spy® Web Panel are the same.
Therefore, it is suggested not to reveal these details to your kid or employee or else,
they can change the password or other settings of the software at their will.
Step 3. Installing Mobile Spy® Using Cydia
Now that you have jailbroken your iPad, most of the hard work is finished. It's time to
install the Mobile Spy® program.
You don’t need to connect your iPad to your computer to install it. Follow these
EASY steps below to install Mobile Spy®.
A. After jailbreaking your iPad, you will see Cydia application on your
springboard. You can hide this icon through Mobile Spy® interface after
finishing the installation. Cydia icon will look like this:
B. Step 2 - Tap Cydia to run it, agree to any requests from Cydia. When Cydia
asks you to choose "Developer, User, or Hacker" please choose
"Developer".
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Then Cydia will restart to reflect those changes. If Cydia asks you to
download any updates, please do so. They usually take just a few minutes
and are necessary to ensure the installation runs smoothly and without error.
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C. Run Cydia again and then tap on Sources field.
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D. Once in the Sources folder, tap the Edit button in the top-right corner.
E. Then tap on the Add button in the top-left corner.
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F. In the Add Sources pop-up box, type: http://rxsios.com
Once you finish typing in the source, tap the Add Source button.
G. Once Cydia has automatically added the source, tap the Return to Cydia
button at the bottom of the screen. You will return to the Sources menu. Tap
the rxsios.com entry.
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H. Now tap on the entry as shown below. This is the camouflaged name of
Mobile Spy®, as not to arouse suspicion or to give away that this iPad is
being monitored.
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I. Then tap the Install button in the top-right corner to install Mobile Spy®.
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J. On the Confirm screen, tap the Confirm button in the upper right corner.
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K. When this screen appears, Cydia is now downloading Mobile Spy® on your
iPad.
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After it finishes installing, tap the Reboot Device button at the bottom of the screen.
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23 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
Making Mobile Admin Panel Settings
You're almost finished! Now that you've got the program installed, it's time to bring
up the interface and configure the settings to your needs. This step comes as soon
as you register directly from targeted iPad.
Step 1 – Logging into Mobile Spy®
First, you can log into Mobile Spy interface by typing smartms:// in safari browser.
The springboard of the iPad will reset and now an icon to access the Mobile Spy®
interface labeled "iPad" will be visible. Tap on the iPad icon to bring up the interface.
Use login details you had created online in these fields. Make sure to input them
EXACTLY the same way you created them online. Capitalization MUST be exact.
Follow the below screenshots in the sequence shown.
Step 2 – Configuring Logging Settings (General and Others)
On this screen, tap on the Logging field at the bottom of the screen to bring up the
options menu and toggle ON or OFF to configure Mobile Spy® to log & record the
options you want it to. Follow the below screenshot below.
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Step 3 - Configuring Location Logging
Next, scroll down and come to Location Logging option on the iPad screen. This is
the location tracking feature. Here, you can toggle it to turn this feature ON or OFF.
Also select the frequency by the slider to set the time interval for Mobile Spy to
upload the locations to your web account.
Check either Basic Tracking or Advanced Tracking box to receive GPS locations
of the targeted iPad. Then, select your desired time interval from the drop down
menu as shown in the second image.
What is Basic Tracking and Advanced Tracking?
In Mobile Spy 6.5, location tracking is facilitated to you in two types. Basic Tracking
comprises of Intelligence GPS Tracking that captures GPS locations whenever Wi-Fi
Network and Mobile Network tower changes.
Advanced Tracking comprises of capturing GPS positions of the targeted device
after a set time interval (adjusted by the user). Logs will be generated based on the
info.
Note: Ensure that GPS is turned on in the targeted iPad. If it is not, then Mobile
Spy® will not be able to make any GPS logs of the device.
Step 5 - Configuring Web Logging
Now scroll down a little more and you will reach Web Logging, Email Logging and
IM Logging. As shown in the image below, it is easier to toggle ON or OFF whether
to record or not record Websites Visited and Bookmarks of Safari browser,
respectively.
Go all along in the same fashion and start or stop rest of the desired features to be
logged. Follow the screenshot below.
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Step 4 – Configuring Alerts Settings
Now go to Alerts field at the bottom of the Home screen of Mobile Spy®. This is to
receive alerts instantly on the Mobile Spy Web Control Panel when certain prohibited
iPad activities are performed. Read below and set them as shown below.
•
Geofencing- Geofencing offers to create a virtual perimeter around certain
location set by you through the device. When the perimeter is breached, an
alert is generated to your Mobile Spy web account.
To set Geofencing ON, tap on Geofencing Alert option. Toggle Send
Alert button ON. Set Home Location from the map and enter fencing
Distance. Follow the screenshots below in the sequence shown.
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•
Alert Areas- Get alerts on whenever the user enters an unapproved geo-
location through Mobile Spy.
To set Alert Areas, tap to toggle ON Enable Alert Areas option. Then add
alert area(s) through the map. Follow the below screenshots in the below
sequence shown.
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Note: Click on the plus sign to add the specific address.
•
Custom Alert- Custom Alert is generated to your Mobile Spy web account
when certain keywords listed by you enter the targeted device.
To enter custom keywords, tap on Custom Alert option. Then add keywords
into it. Don’t forget to turn ON the toggle button to Enable Custom Alert.
Follow the below screenshots in the sequence shown.
•
Profanity Alert- Profanity Alert is generated to your Mobile Spy web account
when any obscene word enters the targeted iPad through SMS and emails.
To get alerts, you can enable it by toggling its button ON.
28 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
Step 5 – Configuring Settings
Now you require adjusting more necessary settings like Hide Icon, Remove Account,
Restrict Apps, etc. Read about below settings and adjust as shown.
Security Settings- It is related to tweaking the settings whether to display icons of
Cydia on the targeted iPad screen.
•
Hide Jailbreak Icon- Toggle On this button and you can hide the Cydia icon from
being visible on the targeted iPad.
Account Settings- Under this option to remove your existing Mobile Spy account of
the targeted iPad directly from the device. Once the account is removed, the license
mapped to it will become free and available for other devices to be used.
Other Settings- Under this option to filter settings, you can restrict applications.
•
Restrict Applications- Use this option to restrict unwanted application to open on
the targeted iPad Swipe your finger though the option on the iPad screen and follow
the below images in the sequence shown.
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Step 6- Configuring Email Alert
To enable Email Alerts and LIVE Panel, you will have to activate the email reports
facility. Purchase Email Subscription for it.
Note: After purchasing the special add-on, you can activate both LIVE Panel and
Email Alerts for you targeted iPad BY FOLLOWING THE INSTRUCTIONS SENT IN
YOUR EMAIL ID.
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•
•
Enable LIVE under LIVE Settings allows activating real-time monitoring directly
from the control panel. By default, the toggle button is ON.
Email Settings- After turning ON Enable Email Alerts feature, you will receive
email alerts with the logs of the logged options (checked) of the targeted iPad
like Emails, GPS and Websites.
To get email alerts, it is required to do adjustments under it. Enter the Email
ID where all email log types will be sent. The frequency to send email alerts
can also be adjusted with the help of the slider.
•
Logs to Send lets you select the desired logging options. Once turned ON,
only those log types are sent into email reports.
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Subscribe To LIVE Panel/Email Reporting
Facility:
Follow with tapping on Activate button to go to the page where you can register
yourself.
Once you have configured Mobile Spy® to fit your needs, press the Home button to
return back to the springboard. Within a minute or two, the springboard will reset
again back to its original view, hiding both the Cydia icon (if selected) and iPad icon.
Now Mobile Spy® is ready to monitor!
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Using Mobile Spy® LIVE Control Panel
What is LIVE Control Panel?
Mobile Spy® Live Control Panel is where you can view the iPad's screen and
location LIVE, perform remote control commands, operate an auto answer, turn on
the camera secretly & obtain the iPad's information instantly. You get the capability
to view the targeted iPad’s screen in real-time as it is being used. Also, the last 5
recorded GPS positions will be displayed on an actual map. Here, the user can
instantly retrieve iPad information such as LIVE GPS locations. It looks like as in the
image above.
Viewing iPad’s Screen LIVE
By default, the targeted mobile iPad screen’s activities are displayed on the LIVE
Control Panel. The displayed activities are those which happen in real-time. Simply
click the Live Panel option on the top panel or the icon on My Devices section of the
menu. This will take you to the page where you can watch the actual activities taking
place on the iPad’s screen.
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(This function is based on screenshots of the iPad’s screen taken in real-time!)
Viewing LIVE GPS Locations
Last 5 recent GPS positions will be displayed on an actual map as shown in the
image above. Clicking on a position will open another window with an enlarged view.
Here you can pinpoint the exact GPS location of the monitored iPad.
Stealth CameraNEW
By clicking on this command from LIVE Control Panel, you can make the targeted
iPad camera to click pictures with few minutes. The pictures get uploaded onto your
panel to be viewed. For better results, ensure that the connectivity is good.
Record Surroundings NEW
By clicking on this command from LIVE Control Panel, you can start a background
/stealth audio recording on the targeted iPad as per the interval set between 1 to 10
minutes. The recording will capture the surrounding audio without letting the iPad
user know that it is running. The recorded audio file gets uploaded on your panel to
be downloaded. For better results, ensure that the connectivity is good.
Performing Remote Control
Commands
You can give commands to the monitored iPad directly from the LIVE Control Panel
by clicking on the respective link in order to get the below mentioned activities done.
Command
Function
Get Current Location
This command will transmit the iPad's current GPS position
and the result can be seen in the Status column by clicking
on "Click Here For Your Results".
Get Device Info
This command will transmit the iPad's current SIM card
information and the result can be seen in the Status column
by clicking on "Click Here For Your Results".
Start / Stop Alarm
This command will enable or disable the alarm siren within
Mobile Spy®. You can use this siren as a warning alert if
the iPad is lost or stolen.
Lock Device / Unlock
Device
This command will lock or unlock the targeted iPad to allow
or restrict usage.
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Stealth Camera
Record Surroundings
Email All iMessages
Email All Notes
Email All Installed
Applications
Email All Contact Logs
This command will turn ON the camera of the targeted
iPhone that clicks a picture within few minutes. You can use
this option to see the surrounding views of the phone.
This command will turn ON the audio recorder on your iPad
in stealth mode/background and then silently record the
surrounding on the monitored device. The recording interval
can be set from the Live Control Panel (1-10minutes). The
captured recording can be downloaded and played.
This command will email all of the iMessages activity to the
email address you mentioned during configuration.
This command will email all of the Notes activity to the email
address you mentioned during configuration.
This command will email the list of Installed applications on
the targeted iphone to the email address you mentioned
during configuration.
This command will email the list of contacts added on the
targeted iphone to the email address you mentioned during
configuration.
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Add/Remove License
First time Mobile Spy® users can monitor as many iPads as they want. First after
login, you can see an unused license key to be used by you. As soon as you install
Mobile Spy in the device and login through the mobile admin panel, the license
key gets mapped with the targeted iPad automatically.
Note: To add more licenses, go to Online Control Panel purchase from My Device
page and click on Add Device button.
To Remove License, you can uninstall Mobile Spy®either from Cydia or from the
web panel. To uninstall from the web panel, go to My Devices page and click on
Uninstall button.
Note: Uninstallation of Mobile Spy® will automatically render the respective license
key unused and free to be mapped by another device.
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To Remove Account
Once you have logged in the Mobile Spy® Mobile Admin Panel, you can login with
other account user names as well. For that you require to login into the device with
the new account and remove the previous one.
Just tap on Settings field and select Remove Account command from the submenu. As soon as you as you select it, tap on Yes from the dialog box that appears
followed by it. Now you are ready to login with your other username and password.
Follow the below screenshots in the sequence shown.
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Once you are on this screen, type in your new email ID and password. Check the
Terms and Conditions box. Then tap on Sign In for Mobile Spy® to store this
information.
Finally, it is easier for you to either create a new user or login with another account
details.
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Uninstall Mobile Spy®
If you need help regarding how to remove the application from your iPad, the steps
below will help you uninstall Mobile Spy®.
Note: Mobile Spy can only be uninstalled from iPad through accessing Cydia.
1) If Cydia is hidden, you will need to unhide it to uninstall Mobile Spy®. To do so:
i)
Open Safari and type in URL smartms:// and click GO for Mobile Spy® version
6.5 interface to appear
Tap Settings, and slide the slider next to Hide Jailbroken Icon to the OFF position. Then tap
on Save in the top-right corner, and press the Home button to return to the main
springboard. In 3-5 seconds, it will re-spring and Cydia should now be visible.
2) Now, tap on Cydia icon on the screen. See the image below.
36 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
3) Once inside Cydia, tap on Manage field at the bottom of the screen as shown in
the following screenshot.
4) Next, tap on Packages field.
5) Scroll down through your list of applications until you find:
Mobile Spy® Version 6.5
Then tap on the corresponding entry.
6) Now tap Modify in the top-right corner. Then tap Remove when the pop up box
appears as shown below in the screenshot.
6. Then tap on Confirm button in the upper right corner.
37 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
7. This next screen will appear. Cydia is now uninstalling Mobile Spy® from your
iPad.
Once the Return to Cydia button appears, tap on it to return to Cydia. Then, tap the
Home button to return to the main springboard. Mobile Spy® is now uninstalled
from your iPad.
To uninstall Mobile Spy® from the web panel, follow the
below steps.
1. Login into your web account and click on My Devices. You can see the mouse
pointer on the respective option in the image below.
2. After clicking on My Devices, you can see the targeted iPad actively monitored (with
the green button against it’s name.) In the image below, you can locate the uninstall
button with other options actively available for the targeted iPad.
38 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
3. At the end, select OK to uninstall from the dialog box that prompts on the screen
later.
Finally, Mobile Spy® is uninstalled from the device remotely.
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39 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
Legal Information
Legal Policies for Mobile Spy®
All users of Mobile Spy® are required to accept all the terms and conditions outlined
on this page along with the User Legal Agreement when creating your account and
upon purchase.
PRIVACY
It is company policy that our customer databases remain confidential and private.
We have not, will not, and won't ever sell names to "spammers" or other parties who
would like to use our databases to advertise or solicit their products or services.
Mobile Spy® does not collect any information from your iPad other than the
information required for the product's successful operation. Your private information
is safe with us.
LICENSING POLICY
As of 12/09/2011, Mobile Spy® is now offered in a time-oriented licensing
configuration. When you purchase a license for Mobile Spy®, you will not be
automatically re-billed, as our previous licenses were. If you wish to continue to use
the Mobile Spy® service at the interval you selected, you will need to renew your
license at that time. If you wish to no longer use the Mobile Spy® service, then at the
end of the time period you selected at the point of purchase, your Mobile Spy®
account will automatically be disabled.
AUTOMATIC BILLING SUBSCRIPTION
For customers prior to 12/09/2011: By purchasing a Mobile Spy® subscription, you
hereby agree that you will be automatically billed upon the end of your subscription
interval that you selected:
Quarterly: every three (3) months
Semi-Annually: every six (6) months
Annually: every twelve (12) months
If at any time, you can cancel your subscription. When this occurs, your automatic
billing subscription will be terminated and your Mobile Spy® account will be disabled
effective immediately. Please be aware that once you enter a new subscription billing
cycle, refunds will not be given for that new time period.
CANCELING YOUR AUTOMATIC BILLING SUBSCRIPTION
To cancel your automatic billing subscription, please contact Retina-X Studios by
either submitting a support ticket at the Retina-X Studios Helpdesk or by calling our
40 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
support staff at 1-888-475-5345 seven (7) days a week from 9am to 5pm EST.
Please be aware that when you cancel your billing subscription, your Mobile Spy®
account will be disabled at that time from further use. It is recommended once you
cancel your billing subscription to remove Mobile Spy® from all devices associated
with your account.
REFUND POLICY
As with all competitors, we do not issue refunds for simply changing your mind. If
you experience technical issues with our software, we will work with you to resolve
these issues in a timely manner. If these issues can't be resolved, you'll receive a
refund if the software is proven defective. We reserve the right to refund an order
and discontinue support and service if you are threatening us or we determine you
are using the service for disallowed purposes.
Customers are made aware by the documentation on this website that, as the owner
of the iPad to be targeted, unrestricted physical access to the iPad to be targeted is
required. If a customer purchases this software and does not have unrestricted
access (including locks, pass codes, etc.) to the iPad to be targeted, we are not
liable for refunds due to this situation.
As it pertains to jailbreaking an iPad and/or iPad, Retina-X Studios is not responsible
for this process or assisting in this process as it is not a Retina-X Studios product or
service. No refunds will be issued to any customer who is either unable or unwilling
to jailbreak their iPad and/or iPad. The Compatibility page on this website clearly
outlines that all iPads and/or iPads must be jailbroken prior to installation and also, at
the point of purchase, the customer agrees to this requirement.
Also, refunds will not be given for any incompatibility issues. These would include
iPad models and operating system versions running on a designated iPad. This
website has a Compatibility page so that proposed customers thinking of purchasing
the Mobile Spy® software will know which iPad models and operating system
versions are compatible prior to purchase.
Any customer who claims they made a purchase in error or submitted fraudulent
information will forfeit their right to any refund and will be held liable for all charges
for the transaction. Please be aware that once you enter a new subscription billing
cycle, refunds will not be given for that new time period.
Please be aware that all refunds result in immediate discontinuation of services and
support.
All sales are final.
DISCLAIMER
All our products are distributed and licensed on an "as is" basis and no warranties or
guarantees of any kind are promised by Mobile Spy® as to their performance,
reliability or suitability to any given task. In no event shall Mobile Spy® be liable for
any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or
41 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
other, which might arise from its use.
It is a federal and state offense in most countries to install monitoring/surveillance
software onto the iPad which you do not own or have proper authorization to install.
It may also be an offense in your jurisdiction to monitor the activities of other
individuals. Check all state, federal and local laws before installing any Cell IPad Spy
Software such as Mobile Spy®. You must always notify a person they are being
targeted if they are over age 18. Federal or local law governs the use of some types
of software; it is responsibility of the user to follow such laws.
AGREEMENT
By installing, running, or using any Mobile Spy® product or service you agree to the
above Policies. In addition you agree that you will follow the Mobile Spy® Policies at
all times when using a Mobile Spy® product or service. Failure to comply with our
policies will result in the account being terminated without warning.
SOFTWARE END USER LICENSE AGREEMENT (EULA)
PLEASE READ THIS LICENSE CAREFULLY BEFORE PURCHASING OR USING
THE SOFTWARE. BY USING THE SOFTWARE, YOU ARE AGREEING TO BE
BOUND BY THE TERMS OF LICENSE. IF YOU DO NOT AGREE TO THE TERMS
OF THIS LICENSE, DO NOT INSTALL OR USE THE SOFTWARE, DELETE THE
SOFTWARE AND ALL RELATED FILES FROM YOUR DEVICE, AND PROMPTLY
RETURN PACKAGE AND ITS CONTENTS TO THE PLACE OF PURCHASE FOR
A REFUND.
The computer software, artwork, music, and other components included in this
product (collectively referred to herein as the "Software") are the copyrighted
property of Retina-X Studios, LLC and its licensors (collectively referred to as
"REX"). The Software is licensed (not sold) to you, and REX owns all copyright,
trade secret, patent and other proprietary rights in the Software. You may use the
Software on a single computer. You may not: (1) copy (other than once for back-up
purposes), distribute, rent, lease or sublicense all or any portion of the Software; (2)
modify or prepare derivative works of the Software; (3) transmit the Software over a
network, by telephone or electronically using any means, except in the course of
your network multiplayer play of the Software over authorized networks; (4) reverse
engineer, decompile or disassemble the Software. You may transfer the Software,
but only if the recipient agrees to accept the terms and conditions of this Agreement.
If you transfer the Software, you must transfer all components and documentation
and erase any copies residing on computer equipment. Your license is automatically
terminated if you transfer the Software.
You expressly acknowledge and agree that use of the Software is at your sole risk.
Except for the limited ninety (90) day warranty on the media set forth below. While
Mobile Spy® remains undetected by any known software, it is the user's
responsibility to stop programs which might block Mobile Spy® on the iPad, should
this situation arise. Due to the fact that the software is a digital good and registration
information cannot be reclaimed, we do not give refunds for simply changing your
mind. All sales are final. Logs older than thirty days are subject to automatic deletion.
REX warrants to the original consumer purchaser that the digital media furnished in
42 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
this product will be free from defects in materials and workmanship under normal use
for a period of ninety (90) days from the date of purchase (as evidenced by your
receipt). If the digital media furnished in this product proves to be defective, and
provided that the original consumer purchaser returns the media to REX in
accordance with the instructions in this paragraph, REX will replace the defective
digital media free of charge to the consumer purchaser, if the digital media proves to
be defective within the ninety (90) day period following the date of purchase.
Terms are subject to change at any time.
© 2002-2013 Retina-X Studios, LLC. All Rights Reserved.
43 | User Guide of MobileSpy® v6.5 iPad | Retina-X Studios, LLC
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