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INSTRUCTIONS TO CORPS
Altar Service Sunday - 29th March 2015
Contents
1
Important Timelines
Page 2
2
Cash Donations
Page 3-4
3
Cheque, Money Order, Direct Debit and Credit Card Donations
Page 5-7
4
Automatic Regular Deductions
Page 8-11
5
Finance One Transfers
Page 12-13
6
Receipting of Donations
Page 14
7
Self Denial Deposit Books
Page 14
Please insert your Divisional Headquarters contact details here:
Name: Phone: Address: Altar Service Sunday - 29th March 2015
Donations (including regular
deduction authorities) received
AT the Altar Service Sunday
*Refer to section 2 for
separate instructions on CASH
donations
Donations (including regular
deduction authorities) received
AFTER the Altar Service
Sunday
All Corps to send to
By no later than two weeks
after Altar Service
THQ, CPR, Donor Services
Team for processing and
receipting.
All Corps to send to
On a weekly basis.
THQ, CPR, Donor Services
Team for processing and
receipting.
*Refer to section 2 for
separate instructions on CASH
donations
Deposit Books for
Self Denial Account
All Corps to send to
By no later than end of May
THQ, CPR, Donor Services
Team.
For auditing and reconciling.
Finance 1 transfer of journal
funds
Journal form to be completed
and forwarded to THQ, CPR,
Donor Services Team.
By no later than end of May
All Corps to send to
THQ, CPR, Donor Services
Team.
Receipting
THQ CPR Donor Services will
commence the receipting
process.
On a daily basis
Progressive reports
THQ CPR Donor Services
will provide Divisional
Headquarters and THQ
Executive with Corps progress
report.
On a weekly basis commencing
the 2nd Wednesday after the
Altar Service
Final Report results
THQ CPR Donor Services
will provide Divisional
Headquarters and THQ
Executive with Corps final
report.
By no later than 1st week in
August
2
3
4
(DHQ/THQ
USE ONLY)
Supporter
ID
First name
Last name
TOTAL: $
Postcode
DATE DEPOSITED INTO BANK ACCOUNT Address
/
$
/
Total
Donation
$
(BSB)/ACCOUNT #
$
Non-Tax
(EVANGELISTIC)
Tax
(DEVELOPMENT)
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Self Denial Appeal
The Salvation Army Australian Eastern Territory (NSW, ACT, QLD)
Regular Direct Debit Authority Form
(to be returned attached with your completed gift coupon/envelope)
Please complete and return form to:THQ Donor Services, PO Box A229, Sydney South NSW 1232
or contact (02) 9266 9701or fax to (02) 9266 9805 or donations@aue.salvationarmy.org
I/We request you The Salvation Army Donor Services Direct Entry User ID 373688 to arrange for funds to be
debited from my/our nominated account at the financial institution shown below according to the schedule
specified below.
Your Supporter ID number (if known)
First Name(s)
Surname
(or Company or
Organisation name)
Address
Suburb
State
Primary Phone
Postcode
Mobile
Email Address
REGULAR DIRECT DEBIT AGREEMENT
Please deduct the amount of
Weekly
$
Fortnightly
Day of week ……..…… (eg Monday, Tuesday etc)
I understand the terms & conditions of this direct
debit agreement and authorise The Salvation
Army to direct debit my account, beginning on :
Monthly
st
Quarterly
(allow two weeks for processing)
Signed………………………………………….
nd
rd
Date in the Month ……… (eg: 1 , 2 , 3 etc..)
Annually
Nominate month(s) ……………………(eg Jan, Feb,
Mar etc….)
st
nd
rd
Date in the Month ……… (eg: 1 , 2 , 3 etc..)
OPTION 1 : BANK ACCOUNT DETAILS
Please Debit my BANK ACCOUNT
BSB
----------------------------------------------------------------------
Name of financial institution
Account Number
(eg Westpac/NAB/Teachers Credit Union)
---------------------------------------------------------------Financial Account Holder(s) name(s)
OPTION 2 : CREDIT CARD DETAILS
Mastercard
Visa
Please Debit my CREDIT CARD
………………………………………………………………………….
Credit Card Holder(s) names (s) on Credit Card
Credit Card Number
AMEX
Diners
Expiry Date
Signed ……………………………………………………
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Self Denial Appeal
The Salvation Army Australian Eastern Territory (NSW, ACT, QLD)
Regular Direct Debit Authority Form
Customer DDR Service Agreement
Our commitment to you
This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR)
arrangements made between The Salvation Army (New South Wales / Queensland) Property Trust and
you. It sets out your rights, our commitment to you and your responsibilities to us together with where you
should go for assistance.
Also, we will issue an Annual receipt statement at the end of the financial year unless otherwise requested
by you.
Initial terms of the arrangement
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to
periodically debit your nominated account for the agreed amount for donation to The Salvation Army to be
used for Self Denial Fund (for Overseas Aid).
Drawing arrangements
•
The first drawing under this Direct Debit arrangement will occur on your nominated day.
•
If any drawing falls due on a non-business day, it will be debited to your account on the next business
day following the scheduled drawing date.
•
We will give you at least 14 days notice in writing when changes to the initial terms of the arrangement
are made. This notice will state may include the new amount, frequency, next drawing date and any
other changes to the initial terms.
•
If you wish to discuss any changes to the initial terms, please contact The Salvation army,
Communications & Public Relations Department, P.O Box A229, Sydney South NSW 1232, or
phone (02) 9266 9701, or email donations@aue.salvationarmy.org
Your rights
Changes to the arrangement
•
If you want to make changes to the drawing arrangements, contact us The Salvation army,
Communications & Public Relations Department, P.O Box A229, Sydney South NSW 1232, or
phone (02) 9266 9701, or email donations@aue.salvationarmy.org
These changes may include:
•
•
•
•
•
deferring the drawing; or
altering the schedule; or
stopping an individual debit; or
suspending the DDR; or
cancelling the DDR completely.
Enquiries
Direct all enquiries to us, rather than to your financial institution, and these should be made at least 14 days
or 10 working days prior to the next scheduled drawing date. All communication addressed to us should
include your Supporter ID number.
All personal customer information held by us will be kept confidential except that information provided to our
financial institution to initiate the drawing to your nominated account.
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Self Denial Appeal
The Salvation Army Australian Eastern Territory (NSW, ACT, QLD)
(continued)
Regular Direct Debit Authority Form
Disputes
•
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up
directly with us by contacting The Salvation army, Communications & Public Relations Department,
P.O Box A229, Sydney South NSW 1232,
or phone (02) 9266 9701, or email
donations@aue.salvationarmy.org
•
–
–
If you do not receive a satisfactory response from us to your dispute, contact your financial institution
who will respond to you with an answer to your claim:
within 5 business days (for claims lodged within 12 months of the disputed drawing); or
within 30 business days (for claims lodged more than 12 months after the disputed drawing)
•
You will receive a refund of the drawing amount if we can not substantiate the reason for the drawing.
Note:
Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving
them.
Your commitment to us
It is your responsibility to ensure that:
•
•
•
your nominated account can accept direct debits (your financial institution can confirm this);
and
that on the drawing date there is sufficient cleared funds in the nominated account; and
that you advise us if the nominated account is transferred or closed.
If your drawing is returned or dishonoured by your financial institution, The Salvation Army may
contact you to negotiate either an extra debit or the receipt issued will be invalidated. No
more than 2 (two) defaults are permitted. After this, The Salvation Army will notify you that
the DDR will be cancelled. Any transaction fees payable by us in respect of the above will be
payable by you to The Salvation Army.
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These donations from Corps Sections will be processed as Evangelical (Non-Tax) and a non tax
deductible receipt will issue to the Cost Centre (Supporter) at the address currently on our system.
Complete the standard Finance One “General Journal No GST Adjustments” form (see next page).
All details need to be completed and sent to CPR Donor Services Team no later than 31st May.
All General Journal forms will be processed in the 1st week in June and Finance Department will attend
to the transfers by debiting the Corps Cost Centre by no later than 2nd week in June.
Things you need to know:
• Narrative (1) Reason for Journal must be:
SELF DENIAL APPEAL TRANSFER
• Record your full 15 digit Cost Centre number
• Record the amount in the Debit column only (no credits are to be
recorded at all on the form)
• Narrative (2) Details by Account must include the name of the Cost
Centre (eg; Home League etc….)
• Total Debit column
• Ensure it is signed and dated.
• Any incomplete forms will be returned for your further attention.
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d
d
/
m
m
/
y
y
.
.
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GL
GL
GL
Authorised By:
.
GL
Prepared By:
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GL
Authorised By:
.
GL
Attach Documentation (Spreadsheets, Correspondence, Notes, etc.)
.
GL
.
.
GL
Total Debits = Total Credits:
.
GST Exclusive Amount
Debits
GL
Sub
Natural
Account No
.
Dept
y
Period:
GL
Entity
y
Account Number
Narrative (1) Reason for Journal:
Date:
.
.
.
.
.
.
.
.
.
.
.
GST Exclusive Amount
Credits
Submitted By:
GENERAL JOURNAL NO GST ADJUSTMENTS
Date:
Date:
:Total Credits = Total Debits
Narrative (2) /
Details by Account If Required
(Please enter your centre/DHQ name)
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