2014 Valuation Best Practice Specifications Guidelines Part 1 Valuation Best Practice 2014 Specifications Guidelines Enquiries to: Valuer-General Victoria Land Victoria Department of Sustainability and Environment 570 Bourke Street Melbourne VIC 3000 Tel: (03) 8636 2573 To view this document on the Internet or download as an Acrobat PDF, go to www.dse.vic.gov.au/valuation For further information about the Department of Sustainability and Environment, go to www.dse.vic.gov.au or contact the DSE Customer Service Centre: 136 186 (Australia-wide) ISSN 1441-2039 © The State of Victoria, Department of Sustainability and Environment, 2012. Published by the Victorian Government Department of Sustainability and Environment, Melbourne, August 2012 © The State of Victoria Department of Sustainability and Environment 2012 This publication is copyright. No part may be reproduced by any process except in accordance with the provision of the Copyright Act 1968. 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Call us via the National Relay Service on 136 677 or visit www.relayservice.com.au Valuation Best Practice 2014 Specifications Guidelines How to use this document These guidelines will assist councils to: prepare the contract for valuation and related services; manage the contract; improve the quality of valuations and property databases; and better define the relationship between council, valuer and Valuer-General Victoria (VGV). Valuation Best Practice 2014 Specifications Guidelines revise the 2012 guidelines used by most councils. They incorporate changes and initiatives as a result of consultation with government, industry municipal valuers, feedback throughout the 2012 general valuation and the Valuation Best Practice (VBP) survey conducted in February 2012. General Conditions of Tendering and General Conditions of Contract are not included in these guidelines. However, clauses relating to performance of all stages of the valuations have been included in Section 5 of this document. Issues to consider Valuation of Land Act changes Recent changes to Valuation of Land Act 1960 (Section 10) give councils the option to nominate the Valuer-General as the valuation authority. Councils need to consider this if offering a contract term exceeding one general valuation. In addition, future contracts need to allow for adjustment to terms and conditions to accommodate changes as a result of changes to VBP specifications guidelines in the future. Fire Services Property Levy Valuations will be required of all real property subject to the levy in accordance with the Fire Services Property Levy Act 20121. This will include all properties subject to the levy that are currently non-rateable. Combined and specialist contracts Councils may consider combining with adjoining municipalities to tender jointly. This can be achieved by combining a number of municipalities in one tender. Alternatively, councils may wish to combine property types across municipalities such as residential, rural, commercial/industrial or specialist. Contract management Council is responsible for management and delivery of the contract. Valuer-General Victoria (VGV) audit municipal valuations to ensure statutory compliance and VBP standards are maintained throughout Victoria. A strong working relationship between council and valuer is vital to ensure that: required services are delivered on time throughout the project; emerging issues are addressed early; council data and valuation standards are met; current technologies and techniques are used where useful and cost-effective; relationships with council staff that support or rely upon the valuation are developed; and emerging value trends and possible rate shifts are identified early. 1 The Act is expected to be assented in 2012 Valuation Best Practice 2014 Specifications Guidelines VGV recommends regular progress meetings between council and its valuer. Monthly meetings are suggested, but this vital process should be tailored according to council’s needs. Council needs to be fully aware of its responsibilities under these guidelines, with regard to: management of the contract to deliver the outsourced services; management of its relationship with Valuer-General Victoria; requirements of the Valuation of Land Act 1960 (VLA); in particular, payments to contract valuers in accordance with Section 7A; ongoing IT support; access to and use of Geographic Information Systems (GIS); maintenance and storage of its property and valuation databases; importing and exporting of data from council mainframes and valuation software; determination of general property inspection programs; electronic transfer of data from other council sources (e.g. building, planning and rates); completion of Schedule of Data Responsibility (Appendix A) before tendering for services; and requirements of the contractual arrangements with other rating authorities for the provision of data to the Valuer-General. Contract performance Meeting timelines and prescribed outputs are critical contract management issues. The initiatives included in these guidelines will enable faster and easier assessment of the valuation’s progress. Council needs to add clear measures, including penalties, to encourage meeting due dates in the contract. Due dates Due dates for each stage are set out in Table 5B of Section 5 of this document. These dates must not be exceeded; however, earlier final delivery dates could be determined according to council’s requirements. How to use these guidelines To create contract or tender specifications, review these guidelines thoroughly. Council can insert, change or delete information where required. These sections are set out in grey. Copyright Please note that these specifications are copyright, except for use by Victorian municipalities. Questions Should you have any questions regarding the specifications guidelines, contact the Valuation Best Practice team: Email: rating.valuations@dse.vic.gov.au Stephen Jarvis (Deputy Valuer-General Rating Authority Valuations) Terry Maguire (Manager Certification Rating Authority Valuations) Doug Marcina (Spatial Information Manager) Toby Dargaville (Administrative Manager) 8636 2578 8636 2571 8636 3042 8636 2573 Valuation Best Practice 2014 Specifications Guidelines Electronic or additional copies Additional copies of these guidelines are available from Toby Dargaville, Administrative Manager, Rating Authority Valuations, Valuer-General Victoria (VGV) or you can download the specifications at www.dse.vic.gov.au/valuation > Council valuations > Valuation Best Practice Specifications Guidelines. Acknowledgments VBP 2014 specifications guidelines were prepared in July 2012 by Valuer-General Victoria, Land Victoria, Department of Sustainability and Environment. VGV would like to thank members of the Municipal Group of Valuers, Revenue Managers Association and all other respondents to the March 2012 VBP survey for the valuable feedback that assisted formulation of this document. Valuation Best Practice 2014 Specifications Guidelines Contents Description PAGE 1. Overview 2 1.1 Summary of valuation services requested 2 1.2 Introduction 2 1.3 Key changes to the general valuation process 3 1.4 Stage summaries 4 1.5 Due dates – 2014 General Valuation 5 1.6 Project plan 6 1.7 Definitions 6 2. Information for tenderer 9 2.1 Financial information 9 2.2 Definitions of rate classifications 9 2.3 Valuation summary 9 2.3.1 VGV certification of work prior to progress payments 2.3.2 Qualifications and experience required by contractor 10 10 2.4 Supplementary valuations 10 2.5 Objections, inquiries and applications To VCAT 11 2.6 Specialist properties 12 2.7 Data and systems 12 2.7.1 Mainframe and software systems 2.7.2 Storage of data elements 12 12 Information and services to be provided by council 13 2.8.1 2.8.2 2.8.3 2.8.4 2.8.5 2.8.6 13 13 13 13 14 14 2.8 2.9 Building approvals information Planning information Sales information Geographic Information System (GIS) IT services Information from 2012 General Valuation Approved authority and identification 2.10 Location and resources for services 2.10.1 2.10.2 2.10.3 2.10.4 2.10.5 2.10.6 2.10.7 2.10.8 2.10.9 Location of services Resources for services Computer use and access Stationery, printing, photocopying and postage Telephones Charge for use of council resources Title searches and professional advice All other resources and costs Payment for resources by contractor 2.11 Ownership, confidentiality of data and conflict of interest 2.11.1 Ownership of data 2.11.2 Confidentiality of data 2.12 Criteria, procedures and penalties for default 14 14 14 14 15 15 15 15 15 16 16 16 16 17 17 Valuation Best Practice 2014 Specifications Guidelines 2.13 Occupational health and safety 18 2.14 Insurance required by the contractor 18 3. Conditions of tendering 20 3.1 Summary schedule 20 3.2 Evaluation table for provision of rating valuation services 21 4. Tender form and schedules 24 4.1 Introduction 24 4.2 Instruction to tenderers 24 4.3 Additional information required with tender 24 4.4 Tender form 25 4.5 Tender schedules 26 5. Specification of service 5.1 40 2014 General Valuation 40 5.1.1 5.1.2 5.1.3 5.1.4 5.1.5 5.1.6 44 46 52 56 62 64 Stage 1 General preparation and statistical analysis Stage 2 Preliminary Valuations – Residential And Rural Property Stage 3A Preliminary Valuation – Specialist Properties Stage 3B Commercial and Industrial Property Stage 4 Final Valuations Residential and Rural Property Stage 5 Valuation Return 5.2 Supplementary Valuations 67 5.3 Inquiries, objections and applications to VCAT 70 5.4 Asset valuations for financial reporting 73 5.5 Other valuation services 74 5.5.1 5.5.2 5.5.3 5.5.4 74 74 74 74 Compensation valuations Valuations for public open space Valuations before sale Other valuations Valuation Best Practice 2014 Specifications Guidelines Section 1 Overview Section 1 – Overview 1 Valuation Best Practice 2014 Specifications Guidelines 1. Overview 1.1 Summary of valuation services requested This section summarises the services requested and highlights the key elements of the tender. The following services are the subject of this tender: 2014 General Valuation Complete valuations for all rateable properties, and non-rateable properties subject to the fire services property levy and any other non-rateable properties, as at the prescribed date of 1 January 2014. 2014 Supplementary valuations Undertake supplementary valuations, as specified by council under this contract, as at the prescribed date of 1 January 2014. 2012 Supplementary valuations Undertake supplementary valuations including non-rateable properties subject to the fire services property levy, as specified by council under this contract, as at the prescribed date of 1 January 2012. 2014 Objections, inquiries and applications to VCAT Manage customer objections, inquiries and applications to VCAT subsequent to the completion of the 2014 General Valuation. 2012 Objections, inquiries and applications to VCAT Manage customer objections, inquiries and applications to VCAT to the 2012 General Valuation in the 2012–2013 and 2013–2014 rating year. Asset valuations for financial reporting To undertake valuations of the council’s real estate assets and provide separate land and building values for financial reporting purpose as at the required dates, in accordance with AASB116. Other valuation services To provide other valuation services by mutual agreement between the parties. 1.2 Introduction This tender relates to the tendering of valuation services for providing the 2014 General Valuation and related services. The quality and timeliness of the delivery of the valuation and related services by the contractor is vitally important because council and other rating and taxing authorities are dependent on the valuation. Council will make financial decisions based on the valuation and property data provided by the contractor. The valuation process generates over XX per cent of council income and therefore council could suffer significant detriment if the valuation services provided are inaccurate. There is also a significant customer service focus associated with the service, which impacts on council’s public image. Section 1 – Overview 2 Valuation Best Practice 2014 Specifications Guidelines Council’s property databases will provide the contractor with a sound base on which to undertake the valuation. Tenderers must demonstrate their commitment to maintain complete confidentiality of council’s information, both during and after the valuation task. Tenderers must also demonstrate that no conflicts of interest will be created during or after the valuation process. If any potential conflicts of interest arise, the tenderer must demonstrate how it will protect council from any conflict of interest allegations. 1.3 Key changes to the general valuation process The 2014 guidelines expand upon those introduced for VBP 2012, adding a small number of changes: inclusion of additional properties to be valued for the fire services property levy provision of revised templates to simplify reporting and data requirements; inclusion of additional and amendment to existing data elements in the data specification; and statistical reporting on the added value of improvements for rural residential properties. Continuing emphasis is placed on: regular meetings between council and contractor to review progress against the project plan; the consistency of levels of value across municipal boundaries; Sub-market Group (SMG) composition; using the project plan as a dynamic project management tool; statistical testing of valuations against sales; spatial representation of valuations as a quality control tool; commercial/industrial statistical tolerances and site value sales ratios; valuation conferences; substantiating values of specialist properties; and improving quality of property databases. 2014 Valuation process Section 5 of this document sets out requirements for the 2014 General Valuation in detail. Specific requirements, tasks and outputs for each stage follow general requirements. Requirements are set out as follows: General – overall requirements for the stage; Tasks – specific tasks to complete the stage; Outputs – mandatory outputs required for the stage to meet VBP and be certified/approved. Section 1 – Overview 3 Valuation Best Practice 2014 Specifications Guidelines 1.4 Stage summaries The valuation process is divided into five stages: Stage 1 – Preparation This stage involves general preparation, planning and statistical analysis of the previous valuation against recent sales. Stage 1 can be submitted from 1 January 2013 and must be completed by 28 February 2013. Stage 2 – Preliminary Valuations – Residential and Rural Properties This is the major stage for residential and rural valuations when the majority of inspections and field data verification are completed. Preliminary valuations, to a nominated date*, can be submitted from 1 April 2013 and must be completed by 31 October 2013. A final review of values occurs in Stage 4, prior to valuation return. Stage 3A – Preliminary Valuations – Specialist Properties Stage 3A comprises the preliminary valuation of all specialist properties as nominated in Appendix H. Valuation conferences are held to exchange relevant information and compare levels of value. Valuations are to be submitted from 1 June 2013 and must be completed by 31 August 2013. The final reviewed specialist property valuations are submitted in stage 3B. Stage 3B – Commercial and Industrial Properties Stage 3B comprises the valuations of commercial and industrial properties. Valuation conferences are held to compare levels of value with adjoining municipalities. Final valuations including 3A must be completed by 31 January 2014. Stage 4 – Review and Final Valuations – Residential and Rural Properties Stage 4 comprises a review of Stage 2 preliminary values based on an analysis of subsequent sales evidence. Valuation conferences are held prior to this stage to compare levels of value with adjoining municipalities. Final valuations can only be submitted from 1 January 2014 and must be completed by 31 March 2014. Stage 5 – Valuation Return Stage 5 comprises the return of the valuation to council, completion of the valuer’s final report and provision of the returned valuation and data to VGV. Stage 5 must be completed by 30 April 2014. *Nominated preliminary valuation date for Stage 2 Council requires the preliminary valuations to be made to a nominated date: either a fixed date of 1 July 2013 or a series of rolling dates from 1 February 2013. Any submission to council must be: In the case of a ‘fixed date’ Not to be earlier than 1 July 2013 In the case of a ‘rolling date’ Made to a nominated date based on current evidence Submitted not more than 60 days after the nominated preliminary date Section 1 – Overview 4 Valuation Best Practice 2014 Specifications Guidelines 1.5 Due dates – 2014 General Valuation Each stage can be submitted any time through the designated period for that stage, but must be completed by the specified due date. Due dates – 2014 General Valuation Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 APR 14 STAGE 1 – Statistical Analysis completed by 28 February STAGE 2 - Preliminary Residential and Rural Valuations completed by 31 October STAGE 3A – Preliminary Valuations – Specialist Properties completed by 31 August STAGE 3B – Commercial and Industrial completed by 31 January STAGE 4 – Final Residential and Rural Valuations completed by 31 March STAGE 5 Valuation Return completed by 30 April Section 1 – Overview 5 Valuation Best Practice 2014 Specifications Guidelines 1.6 Project plan The project plan remains the key document for monitoring progress of the valuation project. Throughout the 2014 valuation, the project plan may change, as required by each stage and as a result of review at monthly meetings with the council contract manager. Tenderers must submit an initial project plan (refer to Section 4 of this document) with their tender, to schedule completion of their work in each stage by the specified due dates. 1.7 Definitions Definitions of terms commonly used in this tender specification: Council contract manager The council manager responsible for management, discharge and day-to-day operation of the contract. Data elements Information components set out in Appendix A and J, and required to be collected, revised, stored and maintained under this contract. Descriptors Other information components used to identify, describe or explain a valuation. Inspection On-site examination of property to collect or confirm data requiring quantitative assessment (factual data such as land or building areas) or qualitative assessment (e.g. grading of building condition, quality of style). Levels of value Analysed unit(s) of value applied. Prescribed date Date prescribed in Section 11 of the Valuation of Land Act 1960 at 1 January of every even calendar year. Sale date Date of contract (date on which the contract of sale was signed – not the settlement date). Sale price Consideration (transaction price) for a property. Specialist property Significant or unique properties that possess one or more of the following qualities: major revenue significance to council; unique property type; and rarely sold and/or leased. Examples of these properties include major shopping centres, emerging industries, major manufacturing/production, quarries etc. Section 1 – Overview 6 Valuation Best Practice 2014 Specifications Guidelines Sub-market Group (SMG) A set of properties, grouped by land values and other market characteristics or attributes common to the group, such as land use or improvement type. VLA The Valuation of Land Act 1960. Valuation return General valuation, completed, signed and dated by valuer, and given to council. Value drivers Data elements or other information components used to calculate a valuation. Section 1 – Overview 7 Valuation Best Practice 2014 Specifications Guidelines Section 2 Information for tenderers Section 2 – Information for Tenderer 8 Valuation Best Practice 2014 Specification Guidelines 2. Information for tenderers << Insert general information about municipality>> << Insert description of council area; statistics about municipality (size, land area etc); rate base – no of assessments, total value >> 2.1 Financial information The council’s total budgeted income for 2012–2013 is << insert>>, of which << insert>> million is represented by rates and charges income. << Insert information about council budget >> Council currently collects rates based on the << NAV / CIV / SV >> as follows: << Insert information on council valuation base (NAV, CIV or SV), council rates and charges >> 2.2 Definitions of rate classifications Council levies rates on all rateable properties, within the following differential rate classifications: << Insert details of current differential rating regime, rating classifications and rate in $ applicable >>. Rate classification General rate Other classifications 2.3 Rate in $ Number of assessments Valuation summary In accordance with Section 11 of the Valuation of Land Act 1960 and the Fire Services Property Levy Act 2012, all Victorian councils are required to conduct a general valuation every two years. This contract requires a general valuation of all rateable properties and non-rateable properties subject to the fire services property levy (FSPL), and non-rateable properties to be made, as at the prescribed date of 1 January 2014, by the due dates specified (see Section 1.5 of this document) and to be returned by 30 April 2014. A summary of council’s valuation assessments (including non-rateable properties) as at 1 July 2012 is provided in the following schedule. Non-Rateable properties subject to the Fire Services Property Levy (F.S.P.L) Council requires certain non-rateable properties to be valued in accordance with FSPL Act 2012. A list of these properties is attached in Appendix N Section 2 – Information for Tenderer 9 Valuation Best Practice 2014 Specification Guidelines Number of assessments 2012 SV 2012 CIV 2012 NAV Residential Commercial Industrial Rural Non-rateables required for FSPL2 Other non-rateables In providing a lump sum price, tenderers should make an allowance for variations to the total number of assessments above. There will be no fee adjustment on a pro-rata basis based on the number of assessments. The contract manager for the contract will be << valuation services contract manager>> or any other person nominated from time to time by council. << Valuation Company >> undertakes the current valuation contract for all valuation services within the municipality. 2.3.1 VGV certification of work prior to progress payments All general valuation work made by the contractor is subject to the provisions of Section 7A of the VLA. Progress payments of the lump sum components of the 2014 General Valuation contract will be in accordance with the fee schedules in Section 4 of this document. Payments will be made subject to the General Conditions of Contract and the certification of the work by VGV. 2.3.2 Qualifications and experience required by contractor Council may only appoint person(s) of required qualifications and experience to make municipal valuations, in accordance with Section 13DA of the VLA. The qualifications and experience specified by the Minister for persons making council rating valuations was gazetted on 5 May 2010 (See Appendix M). The contractor must demonstrate it holds the required qualifications and experience when completing the schedules within Section 4 of this document. The contractor is responsible for the supervision, checking and approval of any valuations made on its behalf, to meet the requirements of this contract. 2.4 Supplementary valuations 2012 level Supplementary valuations are undertaken on a << insert frequency e.g. monthly/quarterly >> basis. Council is responsible for updating its databases with data from 2012 level supplementary valuations. 2 See separately provided table for list of properties subject to FSPL. Appendix N (To be completed once FSPL legislation finalised. Section 2 – Information for Tenderer 10 Valuation Best Practice 2014 Specification Guidelines However, the contractor is required under this contract to prepare and maintain the databases in all other cases and to ensure the 2014 General Valuation is made using current, accurate data. Council has established a building permit cost threshold of << insert $ cost of works threshold >>. Council reserves the right to vary this threshold at any time, but undertakes to consult with the contractor regarding any proposed change. All permits with a value equal to or in excess of this value will be required to be forwarded to the contractor for preparation of a supplementary valuation (if found to be required), unless otherwise specified. All permits with a value below this value will not require a supplementary valuation, but the contractor will be required to amend and update any data elements required by council, and/or the Valuer-General, where the data has been changed by the completion of works/permit. The contractor is at all times required to maintain the accuracy and currency of the database(s). Council estimates that approximately << number >> building approvals are issued each year where the cost of works estimated in the building permit does not exceed << insert $ cost of works threshold >>. A summary of supplementary valuations undertaken in recent years is as follows: Rating year Residential Number of Assessments Rural Other 2009–2010 2010–2011 2011–2012 Totals As set out in Section 13DFA of the VLA: within one month of returning a supplementary valuation to council, the valuer must submit a report of the valuation in the prescribed form to Valuer-General Victoria for certification. 2.5 Objections, inquiries and applications To VCAT Council deals with inquiries and objections as follows: Insert details about council’s processes for: phone inquiries and on-site inquiries about the valuation; provision of general information on municipal valuations to potential objectors; and arranging appointments with valuers. Council will require the contractor to be on-site at council offices for <<insert days/weeks>> following issue of the annual rate notice (see Section 5.3 Inquiries, objections and applications to VCAT of this document). Section 2 – Information for Tenderer 11 Valuation Best Practice 2014 Specification Guidelines A summary of objections, inquiries and applications to VCAT received in the last two years is as follows: Number of Assessments 2010–2011 year 2011–2012 year Inquiries Council objections Land tax objections Applications to VCAT 2.6 Specialist properties Council requires certain properties to be valued as specialist properties (detailed requirements in Stage 3A). A list of these properties is attached in Appendix H. 2.7 Data and systems 2.7.1 Mainframe and software systems Council currently utilises the <<Insert full name and version of mainframe system>> as its corporate database. << Add details about upcoming replacement or major changes planned for this database, including timeframe for changeover. >> For valuation purposes, council owns and operates the <<Insert full name and version of the valuation software system >> software system. << Add details about upcoming replacement or major changes planned for this database, including timeframe for changeover. >> The contractor may only use an alternative software system if approved by council. Any approved alternative system must be compatible with the council’s existing system and comply with VBP output requirements. Council’s Geographic Information System is based on <<Insert name of software, e.g. Mapinfo, ESRI, Aussoft >> and the product used throughout the council for mapping and spatial analysis is <<Insert full name and version of geographic information software system >>. 2.7.2 Storage of data elements The Schedule of data responsibility (Appendix A) provides a detailed breakdown of the data elements held by council, identifying the party responsible for the review/collection of data elements during the general valuation. Council holds data elements required by VGV and additional data elements council requires in the following locations and formats: Insert details of format and location of Appendix A data elements. Include an explanation of the links between the databases or systems in which data is held. Explain how the data is maintained and updated to/from the council’s mainframe system. Section 2 – Information for Tenderer 12 Valuation Best Practice 2014 Specification Guidelines 2.8 Information and services to be provided by council 2.8.1 Building approvals information On properties for which a building permit has been issued, and works are likely to have been completed, council will provide the following information: occupancy permits or Final Inspection Notices; and relevant building office file(s) and approved plans. Such information will be provided in an electronic database, updated << monthly>>. 2.8.2 Planning information Council will provide current relevant information for: planning permits issued by council; plans of subdivision that have been certified and registered with Land Registration Services; the current planning scheme in force, amendments to the scheme and proposed schemes; council register of significant properties unable to be demolished (in whole or in part); and current Victorian Heritage Register. Such information will be provided in an electronic database, where possible, and updated <<monthly>>. 2.8.3 Sales information Council maintains an up-to-date database of sales information in an electronic format. Council will provide the contractor with <<monthly>> updates of this database, including records of: Notices of Acquisition; Property Inquiry Notices (where required); and other records of sales maintained by council. 2.8.4 Geographic Information System (GIS) Council has a GIS, << name of system>> managed by << Name and contact details of GIS manager >>. << Insert details about the GIS – extent of deployment and use within council, possible changeover of system etc>> Performance of this contract requires preparation of a number of electronic maps (refer to Section 5 of this document) by the contract valuer. The spatial representation of valuation data is required to identify valuation changes and assist valuation quality control and exception reporting. Council will provide the resources of its GIS officer to advise the contract valuer in the development of the required maps. Access to council’s GIS, for the performance of these services, is subject to the following qualifications. Council will provide full access and use of a licensed copy of GIS on council premises. Council will provide an introductory training session to explain its GIS and its use within council to the contractor. Technical training on use of the GIS is the responsibility of the contractor at their cost; however, council will permit limited use of its GIS at council’s offices for training purposes. Additional licensed copy/ies for the use of the contractor off-site are the responsibility of the contractor at their cost. Section 2 – Information for Tenderer 13 Valuation Best Practice 2014 Specification Guidelines In addition to Vicmap Property, council will make available the following digital spatial layers: elevation contours, rural road numbering, aerial photography, etc. VGV recommends that contractors obtain their own mapping software for use on mobile computing devices, as electronic mapping is essential to the valuation process. 2.8.5 IT services Council will provide IT services/support over the life of the contract in order to achieve the following outcomes: network support on the << municipality>> standard operating environment; extraction of required information for valuer from council systems; extract of information for VGV; and data transfer and reconciliation between council’s and contractor’s systems and databases. 2.8.6 Information from 2012 General Valuation Prior to tendering, council will make available the relevant databases for examination by registered prospective tenderers, including the following: valuation and property data held on council’s corporate or other databases; electronic spreadsheets and files used to calculate or record 2012 valuations; and property/valuation hardcopy files. Note: All tenderers should ensure they are fully aware of the extent and quality of records held on council’s valuation and property database(s). Council accepts no responsibility to tenderers that have not made the appropriate inspection of databases and/or records prior to lodging tenders. 2.9 Approved authority and identification Council will supply the contractor with appropriate authority and identification to enable property inspections to be undertaken and information to be collected. Council will also provide the contractor with standard letters/templates, where required. Upon commencement of the contract, the contractor must make a declaration that the valuation and return will be impartial and true, in accordance with Section 13DH of the VLA. 2.10 Location and resources for services 2.10.1 Location of services Valuation services under this contract are to be provided from the following location: <<address of council offices where valuation services workstations are provided>>. 2.10.2 Resources for services Council will make available to the contractor at least <<two>> workstations for the sole use of the contractor. Each workstation will comprise: desk/workbench; clerical chair; networked PC; computer terminal and PC network connections suitable to operate and support valuation software to be used for 2014 General Valuation; telephone; and file storage facilities. Section 2 – Information for Tenderer 14 Valuation Best Practice 2014 Specification Guidelines These facilities will be supplied at no charge to the contractor along with power, lighting, airconditioning, cleaning and telecommunications. Access to these facilities outside of council’s normal business hours will be at council’s discretion and subject to any reasonable security checks. 2.10.3 Computer use and access Council will provide access to its PC network system for the purposes of the contract. External access to council systems will be at the discretion of council’s contract manager and information technology manager. 2.10.4 Stationery, printing, photocopying and postage A restricted supply of stationery, printing, photocopying and postage, considered necessary for performance of contract services, will be supplied or paid for by council. 2.10.5 Telephones Council will provide the contractor with telephone handsets connected to the local network through the main switchboard. The council will pay the cost of all local calls only. 2.10.6 Charge for use of council resources Subject to negotiation, council may be able to provide additional workstations, telephone and computer resources to the contractor. If available, these additional services will be provided at a cost to the contractor to be negotiated with council. 2.10.7 Title searches and professional advice The cost of all council approved title searches, legal advice and other professional advice considered necessary by council will be borne by council Section 2 – Information for Tenderer 15 Valuation Best Practice 2014 Specification Guidelines 2.10.8 All other resources and costs Any and all other resources and costs other than those noted above as being supplied by council, are the responsibilities of the contractor. 2.10.9 Payment for resources by contractor All payments for resources used by the contractor will be invoiced on a <<insert frequency>> basis, unless otherwise advised. 2.11 Proprietorship, confidentiality of data and conflict of interest The issues of confidentiality of data, and conflict of interest are critical from council’s point of view. Although council has a legal entitlement to obtain information in undertaking valuation services, as described in this contract, it is also under a legal obligation to maintain the information’s complete confidentiality. Outsourcing of council valuations may well create an actual or perceived conflict of interest, where the contractor has a client(s) who owns, manages or controls property within the municipality. The contractor must provide council with a clear, comprehensive statement on how it will address an actual, potential or perceived conflict of interest and issues arising from it during the life of this contract and in the future. The statement must be made before acceptance of the tender. A contractor, without advising council, can undertake no new personal or business interests involving potential conflicts of interest. If at any time, any valuer, employee or representative of the contractor has any potential conflict of interest, personal or business, in any property or with any owner of a property being valued, then this interest must immediately be declared in writing to council for a direction. The contractor must provide council with a full description of how it will deal with any conflict of interest issue, including the following: those circumstances the contractor would perceive to be a conflict of interest; how valuations can be undertaken when the contractor establishes that there is or could be seen to be a conflict of interest; how the contractor would deal with a situation when a client of the contractor objects to a rating valuation; and using and disclosing information only for the primary purpose for which it was collected. 2.11.1 Proprietorship of data Council and the Valuer-General remain the custodians of all the data and information used in the valuation process. All data and information provided by council or collected by the contractor must be returned to council upon completion of each general valuation under this contract. Data and information includes valuations, calculations, spreadsheets, databases, files, maps, analyses and systems, whether electronic or hardcopy. Section 2 – Information for Tenderer 16 Valuation Best Practice 2014 Specification Guidelines 2.11.2 Confidentiality of data In the process of collecting information and valuing properties, the contractor will have access to sensitive council information and business and private information concerning ratepayers. All data accessed by or collected by the contractor must at all times be kept confidential and not disclosed to any party without the prior written approval of council. The data must not be used for any personal gain by the contractor, or by the contractor’s business, any employee, subcontractor or agent of the contractor, or any other person, body or organisation receiving the information or data through the contractor or any employee, subcontractor or agent of the contractor. The contractor must provide council with a statement as to how it will maintain confidentiality of data during and after the life of this contract. Failure to observe this condition will be a breach of the contract. 2.12 Criteria, procedures and penalties for default Criteria, procedures and penalties for default of contract shall be as follows: Penalties Penalty lump sum deductions will apply as follows: Stage 2: No progress payments for Stage 2 valuations not submitted to council by the due date. The balance of any outstanding Stage 2 payment as stated in Schedule 2c (iii) will be reduced by 20 per cent and incorporated in the fee payable at Stage 4. Stage 3A: Payment for Stage 3A valuations not submitted by the due date will be reduced by 2 per cent of the relevant fee as stated in Schedule 2c (iii) per week for any overdue period. Stage 3B: Payment for any Stage 3B SMG(s) not submitted by the due date will be reduced by 2 per cent of the relevant fee as stated in Schedule 2c(iii) per week for the overdue period for any outstanding Stage 3B work. Stage 4: Payment for Stage 4 valuations not submitted by the due date will be reduced by 2 per cent of the balance of the fee for overdue Stage 2 and Stage 4 SMG(s) per week, after the due date. Serious Default Serious Default of the contract shall occur if the contractor breaks the requirements for: completion of the valuations by the due dates for each of Stages 2-5, agreed with council; and ownership, confidentiality of data or conflict of interest. If this event occurs the council may give the contractor seven (7) days notice – in writing – to show cause why the contract should not be terminated. Failure to meet performance criteria If the contractor continues to fail to meet the contract performance criteria set out in the specifications, then the contractor may be given seven (7) days notice – in writing – to show cause why the contract should not be terminated. Section 2 – Information for Tenderer 17 Valuation Best Practice 2014 Specification Guidelines 2.13 Occupational health and safety << Municipality>> Council recognises and meets its requirements and obligations to staff, the public, contractors and other persons under the Occupational Health and Safety Act 2004. To this end, the ability of the tenderer to work with << municipality>> Council in continuing to do so, and also to meet its own obligations under the VLA will be assessed as part of this tender. << insert further details about councils OH & S policies >> 2.14 Insurance required by the contractor The contractor must carry an adequate level of professional indemnity insurance. An adequate level is considered to be coverage for $X million. The contractor must carry a minimum level of $X million of public liability insurance. Details of the insurance carried must be set out in the tender document. If the contractor does not carry the required insurance, the contractor should indicate in the tender form the contractor’s willingness to obtain the required insurance. Section 2 – Information for Tenderer 18 Valuation Best Practice 2014 Specification Guidelines Section 3 Conditions of tendering Section 2 – Information for Tenderer 19 Valuation Best Practice 2014 Specifications Guidelines 3. Conditions of tendering << To be prepared by municipality, but to include the following summary schedule and evaluation table >> 3.1 Summary schedule Condition 1 The proposed contract is for: 2014 General Valuation (lump sum amount) 2012, 2014 supplementary valuations (rate per valuation) Objections, inquiries and applications to VCAT (rate per objection, daily rate per application to VCAT, and daily rate for Inquiries) Asset valuations Other valuation services Condition 2 The tender reference is contract number: << tender reference number >> Condition 3 The tenderer must submit an original plus XX copies of the tender Condition 4 Council contact officer <<valuation services manager>> is: Name: << Insert name >> Address: << Insert address >> Telephone: << Insert telephone >> Facsimile << Insert facsimile >> Condition 5 A pre-tender meeting/briefing may be arranged by further notification to tenderers. Condition 6 Information supplied by the tenderer as required in Sections 4 and 5 of this document will be used as the basis for selecting contractor(s). The evaluation of the tenders will be carried out in accordance with the following evaluation table. The evaluation table sets out the evaluation criteria in order of importance in the evaluation process. Each criterion is described with its relevant measure and method of measurement. Weighting factors are designated for each criterion and indicate a weight out of 100. These weightings will be used to aggregate and compare each tenderer’s evaluated ability to meet the criteria. Each tender will be individually assessed against each evaluation criterion and given a raw score on their ability to meet the specified requirements. Section 3 – Conditions of Tendering 20 Valuation Best Practice 2014 Specifications Guidelines 3.2 Evaluation table for provision of rating valuation services CRITERION Capability (Quality) Capacity (resources) Price Financial viability DESCRIPTION Ability to provide works and services that meet the specified requirements, including the performance criteria. Ability to supply works and services in the quantities required within the timeframes required. Competitive bid in comparison to other tenders. Ability to maintain service for the life of the contract. Section 3 – Conditions of Tendering MEASURE Proven record of specification compliance in past contracts, and quality of systems employed. Sufficient resources to ensure reliability of supply of services. Ability to carry out work within the required timeframes. Tendered prices. Evidence of financial stability. METHOD OF MEASURE (ASSESSMENT OF THE FOLLOWING:) Demonstrated project management skills, including the ability to manage staff and resources. 1. Demonstrated municipal performance including the ability to meet delivery timelines in accordance with Valuation Best Practice. 2. Demonstrated municipal performance and statement of knowledge of service requirements and Victorian local government rates and budget processes. 3. Knowledge of municipality and its property types. 4. Details of computer skills relevant to the contract, and knowledge and experience of the existing valuation software system and mainframe system in use within council and/or local government. 5. Statement of technical ability, research and analysis skills relevant to the contract, including knowledge of current valuation principles, VGV standards, relevant legislation and applicable case law. 6. Statement of experience with and skill in use of Geographic Information Systems (GIS), particularly with property. 7. Statement of qualifications and experience of personnel and record of compliance with API CPD program. 8. Reference check. 9. Record of Occupational Health and Safety compliance, and WorkCover training. 10. Record and standard of service delivery to customer service standards including quality assurance certification. 1. Resources and staffing required to be committed to the contract. 2. Current and intended contractual commitments and extent of nonmunicipal practice. 3. Previous contractual performances. 4. Details of proposed project plan to complete the contract. 5. Range of services offered by the tenderer. Comparison of all components of the tender price with other submitted tender prices. 1. Financial statement in business profile and demonstrated business viability. 2. Insurances WEIGHTING =35% =35% =30% yes/no yes/no 21 Valuation Best Practice 2014 Specifications Guidelines Section 4 Tender form and schedules Section 4 – Tender Form and Schedules 23 Valuation Best Practice 2014 Specifications Guidelines 4. Tender form and schedules 4.1 Introduction The information provided by tenderers in response to the tender form and schedules will form the basis of the tender evaluation. The tender form and schedules generally correspond with the evaluation table in Section 3 of this document. Tenderers’ responses will be evaluated in accordance with the tender evaluation process and the evaluation criteria described in ‘Conditions of tendering’ in this document. It is each tenderer’s responsibility to provide sufficient detail in the tender by the tender closing time. Tenderers should not expect to be given further opportunity after that time to provide additional information. 4.2 Instruction to tenderers To assist in the evaluation of tenders, tenderers must prepare and submit their tender in accordance with ‘Conditions of tendering’ in this tender document. The tender shall comprise the fully completed: tender form; tender schedules; and additional information required with tender. The tender schedules and additional information comprise a structured sequence of request for information. Tender responses must be similarly structured, with each response to each schedule request being capable of standing alone. All tender schedules are to be annexed to the ‘Tender form’. Where responses are requested, other than on the pro formas provided, tenderers must also include the tender schedule number, the tenderer’s name, the date and the tenderer’s signature on each page of their response. Where a consortium submits the tender, the tender schedules are to be completed in respect to each member of the consortium. 4.3 Additional information required with tender The tenderer must provide the following additional information with the tender and this information will be used as part of the tender assessment: Details of insurance held or proposed by the contractor These should include cover for professional indemnity, WorkCover and public liability. Certificates of currency must be submitted before the contract commences and if renewed during the contract period. Declaration of major existing clients Prior to appointment and during the term of the contract, the contractor must provide a declaration of major existing clients with property in the council district or any potential conflict of interest in the council. Major existing clients must include major clients for whom work has been done in the last two years. Section 4 – Tender Form and Schedules 24 Valuation Best Practice 2014 Specifications Guidelines 4.4 Tender form TO: <<Municipality>> <<Address>> Name of tenderer of Tenders to perform the work specified in these tender documents for the amounts set out below. SERVICE 2012 2014 $ GST inclusive $ GST inclusive General Valuation – Rateable assessments General Valuation – Non-Rateable assessments subject to fire services levy (refer to appendix N) General Valuation – Non-rateable assessments not subject to fire services levy Supplementary valuations (per valuation) Objections, inquiries and applications to VCAT Objections, where adjustment is : By LESS than 10% of original valuation By MORE than 10% of original valuation Due to council data error Inquiries Appeals Asset valuations for financial reporting Per objection Per objection Per objection Per day Per day Fixed lump sum Senior Hourly rates $ Daily rates $ Other valuation services ($ GST – Inclusive) Delete relevant part(s) if not tendering for this work. Signed: Position: For and on behalf of: Company A.C.N.: A.B.N: Telephone number: Date: Witness: Witness name: Witness address: Date: Tender closing time: *See schedule 2c(i ) Section 4 – Tender Form and Schedules 25 RATE Junior $ $ Valuation Best Practice 2014 Specifications Guidelines 4.5 Tender schedules Schedule 1 – Schedule of experience and capability Tenderers are to complete each of the attached schedules of experience and capability pro formas titled: Schedule 1a – Past performance and current commitments; Schedule 1b – Business structure information; and Schedule 1c – Financial stability, referees. Tenderers are to provide the following details, within or attached to the schedules of experience and capability: Provide a brief company profile and history, including a current organisational chart summarising numbers of all professional and ancillary staff by seniority and discipline. In addition to the information provided under the above item, provide details on specific aspects of your experience that benchmark and illustrate your ability and quality of work in regard to the services described in Section 5 Specification of service of this document. Provide details of other experience and resources you consider relevant, including previous experience in working with local government, State Government or Federal Government, list of awards or accreditations received, etc. Provide details of projects completed, demonstrating project management skills, including the ability to manage staff and resources to meet the due dates specified in this contract. Provide a statement detailing your experience and knowledge of Victorian local government processes, and the needs of council for timely delivery of valuation services. Provide a statement detailing your knowledge and experience with property/rates software and mainframe systems in use within local government. Provide a statement detailing your firm’s technical ability to undertake the valuation tasks, including research and analysis skills and demonstration of your ability to research changes impacting upon municipal valuation, including legislation and court precedents. Section 4 – Tender Form and Schedules 26 Valuation Best Practice 2014 Specifications Guidelines Schedule 2 – Schedules of plan for proposed service: Tenderers are to complete the attached schedules of plan for proposed service pro formas, titled: Schedule 2a – Plan of specified personnel; Schedule 2b – Project plan; and Schedule 2c, 2d and 2e – Fee schedules. and provide the following details within or attached to the Schedule of Plan for Proposed Service: Describe the valuation software systems to be used and whether they meet VBP output requirements. Describe in detail your proposed work plan and methodology to achieve the specific service objectives described in the ‘Specification of service’ (refer Section 5 of this document), demonstrating your ability to provide the type and level of services specified. Provide details and the assurance of the availability of sufficient skilled personnel throughout the full term of the contract. Describe your contract management control and reporting systems, and provide typical report samples. Identify and define the major risks and your contingency plans that will ensure all outcomes specified under the proposed contract are achieved. Your response should also include management of industrial and environmental risks. Schedule 3 – Schedule of quality assurance: Tenderers are to complete the attached tender schedule pro forma titled: Schedule of quality assurance. Section 4 – Tender Form and Schedules 27 Valuation Best Practice 2014 Specifications Guidelines Schedule 1 – Schedule of experience and capability 1a – Past performance and current commitments Statement of relevant municipal experience Contract for Services SIMILAR IN NATURE previously executed or current. Municipality Service Contract value $ Completion date Contact name of client’s supervisor Contact phone number ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) Other contracts CURRENTLY OPERATING OR RECENTLY COMPLETED Client Service Contract value $ Completion date Contact name of client’s supervisor Contact phone number ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) ( ) Section 4 – Tender Form and Schedules 28 Valuation Best Practice 2014 Specifications Guidelines Schedule 1 – Schedule of experience and capability 1a – Past performance and current commitments Identify your core business, main client base and state the percentage of your work that is directly associated with the type and nature of service specified for this contract. Detail your firm’s history of municipal valuation and property experience, including experience with objections, inquires and appeals. Section 4 – Tender Form and Schedules 29 Valuation Best Practice 2014 Specifications Guidelines Schedule 1 – Schedule of experience and capability 1b – Business structure information Contractor’s Name: This information is for assessment purposes only. a) Tenderers must attach a copy, or copies, of particulars of any petition, claim, action, judgment or decision likely to adversely affect the contractor’s performance under the contract. b) Date incorporated c) List name/s of sole trader, partners, director, manager and company secretary Name d) / / Position % Shareholding List parent, subsidiary and associated companies Company name Relationship A.B.N. Signature of authoriser Printed name of signatory Position of authoriser Dated this day of 20 THIS SCHEDULE MUST BE ANSWERED IN FULL AND IS TO BE SUBMITTED WITH THE TENDER Section 4 – Tender Form and Schedules 30 Valuation Best Practice 2014 Specifications Guidelines Schedule 1 – Schedule of experience and capability 1c – Financial stability and referees Contractors name: This information is requested for assessment purposes only. This schedule is to assess the tenderer’s financial capability to execute the works. Banker/s Name Address Contact phone number Accountant/s Four Largest Creditors I / WE AUTHORISE the <<Municipality>> to seek information, if required, from the tenderer’s principal bankers and/or accountants, auditors, creditors or other business reference contacts. I / WE AFFIRM that ALL information, requested and offered, is both accurate and factual. Signature of authoriser Printed name of signatory Position of authoriser Dated this day of 20 THIS SCHEDULE MUST BE ANSWERED IN FULL AND IS TO BE SUBMITTED WITH THE TENDER Section 4 – Tender Form and Schedules 31 Valuation Best Practice 2014 Specifications Guidelines Schedule 2 – Schedule of plan for proposed services 2a – Plan of specified personnel Contractors name: The tenderer is to specify the key project personnel proposed for this contract in the table below. Attach curriculum vitae and qualifications documentation of the key personnel listed below. Staff name Function eg J Smith Valuer Qualification/ experience Percentage of full-time position allocated to project Project area Certified Practising Valuer 80% FT Rural Signature of authoriser Printed name of signatory Position of authoriser Dated this day of 20 THIS SCHEDULE MUST BE ANSWERED IN FULL AND IS TO BE SUBMITTED WITH THE TENDER Section 4 – Tender Form and Schedules 32 Valuation Best Practice 2014 Specifications Guidelines Schedule 2 – Schedule of plan for proposed services General Valuation and non rateable properties subject to the fire services property levy*3 Complete the attached project plan Schedule 2b, setting out the timetable to be followed to achieve completion of all SMGs by the due dates. Complete the attached Schedules 2c, 2d and 2e to allocate the General Valuation lump sum fee to each SMG. The project plan is developed on the basis that the Stage 2 preliminary valuation will be undertaken on a rolling date/fixed date (1/07/13)* 2b – Project plan– 2014 General Valuation Stage Due Dates Stage Description General Preparation and Statistical Analysis Preliminary Valuations – Residential and Rural Properties Sub-market Group Assessments Completion Date ALL SMGs ALL assessments Insert date for completion of Stage 1 Insert SMGs for Stage 2 Number of assessments in SMGs Insert date for completion of SMG to meet stage dates Preliminary Valuations – Specialist Properties Insert SMGs for Stage 3A Number of assessments in SMGs Insert date for completion of SMG to meet stage dates 31 January 2014 Final Valuations – Commercial and Industrial (including 3A properties) Insert SMGs for Stage 3B Number of assessments in SMGs Insert date for completion of SMG to meet stage dates 4 31 March 2014 Final Valuations – Residential and Rural Properties Insert SMGs for Stage 4 Number of assessments in SMGs Insert date for completion of SMG to meet stage date 5 30 April 2014 Valuation Return ALL SMGs ALL assessments Insert date for completion of Stage 5 1 28 February 2013 2 31 October 2013 3A 31 August 2013 3B * For fixed date requirements see Section 5 Stage 2. 3 Each FSPL assessment should be completed in the appropriate stage dependent on property type based on the AVPCC. Section 4 – Tender Form and Schedules 33 Valuation Best Practice 2014 Specifications Guidelines Schedule 2 – Schedule of fees for proposed services 2c (i) – Total lump sum fee schedule – 2014 General Valuation and non-rateable properties subject to the fire services property levy Property type Assessments $/Assessments Fee $ Total fee summary $ Total fee Residential and Rural: Residential Rural Total Total fee Commercial and Industrial Commercial Industrial Total Total fee Specialist Specialist Total $ TOTAL LUMP SUM: Section 4 – Tender Form and Schedules 34 Valuation Best Practice 2014 Specifications Guidelines Schedule 2 – Schedule of plan for proposed services 2c (ii) – Fee schedule – 2014 General Valuation and non-rateable properties subject to the fire services property levy – total fees Stage 1 VGV recommend that the Stage 1 fee be no less than 10 per cent of total lump sum fee for 2014 General Valuation and non-rateable properties subject to the fire services property levy. Stage 2 VGV recommend that no less than 60 per cent of the total fee for residential and rural assessments is allocated to Stage 2. Stage 3A VGV recommend that no less than 60 per cent of the total fee for specialist properties be allocated to Stage 3A. Stage 3B VGV recommend that no less than 80 per cent of the total fee for commercial, industrial and 20 per cent of the total fee for specialist properties be allocated to stage 3B. Stage 4 VGV recommend that no less than 20 per cent of the total fee for residential and rural assessments is allocated to Stage 4. Stage 5 VGV recommends Stage 5 fee be no less than 10 per cent of the total lump sum fee for the 2014 General Valuation and non-rateable properties subject to the fire services property levy. Section 4 – Tender Form and Schedules 35 Valuation Best Practice 2014 Specifications Guidelines Schedule 2 – Schedule of fees for proposed services 2c (ii) – Stage fee schedule – 2014 General Valuation and non-rateable properties subject to the fire services property levy Rural and Residential (R & R) Stage Title Weight Fee $ Commercial, Industrial and Specialist (C I & S) Weight Stage 1 General preparation 10% Insert fee – 10% R & R 10% Stage 2 Preliminary Residential and Rural Valuations (R & R) 60% Insert fee – 60% R & R N/A Stage 3A Specialist Property Valuations N/A 60% Stage 3B Final Commercial, Industrial Valuations N/A 80% Stage 4 Final Residential and Rural Valuations 20% Insert fee – 20% R & R N/A Stage 5 Valuation Return 10% Insert fee – 10% R & R 10% Fee $ Insert fee - 10% C, I & S Insert fee - 60% Specialist Insert fee - 80% C & I+ 20% Specialist Insert fee - 10% C, I & S TOTAL LUMP SUM: Section 4 – Tender Form and Schedules 36 Total fee per stage $ $ Valuation Best Practice 2014 Specifications Guidelines 2d – Stages 2 and 4 SMG’s fee apportionment schedule 2014 General Valuation and non-rateable properties subject to the fire services property levy – Residential and rural property Stages Sub-market Group No. of assessments TOTAL: 2 Preliminary valuation $ 4 Final valuation $ * SMG total $ SMG rate per assessment $ * * Total must compare with total shown on 2c(ii) 2e – Stage 3B SMG’s fee apportionment schedule 2014 General Valuation and non-rateable properties subject to the fire services property levy – Commercial, industrial properties Sub-market Group SMG Total $ No. of assessments TOTAL: SMG rate per assessment $ * * Total must compare with total shown on 2c(ii) Section 4 – Tender Form and Schedules 37 Valuation Best Practice 2014 Specifications Guidelines Schedule 3 – Schedule of quality assurance Contractor’s Name: This schedule is intended to assist the <<Municipality>> to determine the tenderer’s capabilities in relation to what can reasonably be expected for a quality outcome. The general expected outcomes include compliance with the specification, guaranteed reliability of product, timely supply of services, customer service of the highest standard and appropriate risk management programs. 1. Does your organisation have a documented quality system? o Yes o 2. If you answered YES to question 1, is your quality system certified by an accredited body? If so, please supply the following details: Registration No.: ISO standard: 3. Name of certifying body If you answered YES to question 1, will the valuation services required under this contract be delivered by that part of your organisation that is quality assured? o Yes o 4. No No If you answered NO to question 1, are you actively working towards the certification of a quality system? o Yes o No 5. When do you anticipate achieving this? Signature of authoriser: Printed name of signatory: Position of authoriser: Dated this Day of 2012 THIS SCHEDULE MUST BE ANSWERED IN FULL AND IS TO BE SUBMITTED WITH THE TENDER Section 5 – Specification of Service 38 Valuation Best Practice 2014 Specifications Guidelines Section 5 Specification of service Section 5 – Specification of Service 39 Valuation Best Practice 2014 Specifications Guidelines 5. Specification of service Fire Services Property Levy Tasks and outputs for non-rateable properties subject to the fire services property levy are consistent with the requirements outlined below The tender requests: Lump sum prices for the services associated with the: 2014 General Valuation of all rateable assessments and non-rateable assessments subject to the fire services property levy (FSPL) 2014 General Valuation of all non-rateable assessments not subject to the fire services levy (Properties subject to the fire services levy to be defined in the Fire Services Property Levy Act 2012) Unit prices for the services associated with the: Supplementary valuations as at the prescribed date of 1 January 2014 Supplementary valuations as at prescribed date of 1 January 2012 Unit Prices for the services associated with the: 2014 General Valuation – inquiries, objections and applications to VCAT 2012 General Valuation – inquiries, objections and applications to VCAT Schedule of rates for other services Asset valuations for financial reporting Other valuation services 5.1 2014 General Valuation Prepare the 2014 General Valuation in accordance with the General requirements (Table 5A), the timetable (Table 5B), and Stages 1–5 below. Table 5A – General Requirements Topic General valuation Requirement Site value (SV), capital improved value (CIV) and net annual value (NAV) for all rateable assessments and non-rateable assessments subject to the FSPL Site value (SV), capital improved value (CIV) and net annual value (NAV) for all non-rateable assessments completed by the due dates to standards required by legislation, council and VGV. Record all data, calculations, analysis and valuations electronically. Statutory requirements Comply with all statutory and regulatory requirements in the: Section 5 – Specification of Service Valuation of Land Act 1960 Local Government Act 1989 Valuation of Land (General and Supplementary Valuation) Regulations 2003 40 Valuation Best Practice 2014 Specifications Guidelines Topic Supervision of work by contractor Requirement All general valuation work is the responsibility of the person(s) appointed under Section 13DA(1) of the VLA. Each << month>>, provide council with a written progress report detailing achievements and progress against the project plan. Improve and maintain the accuracy and quality of property databases Data quality used for preparing all valuations. Consult with the council contract manager to determine the general Property inspections inspection program before conducting inspections in Stage 2. Externally inspect all properties in the general inspection program. Inspect properties internally where feasible and practical (e.g. via real estate agency open-for-inspections) Maintain a detailed schedule of properties and SMGs inspected in the 2014 valuation. Schedule must include address, name of inspector and date of inspection. Provide personnel conducting inspections with written instructions to ensure inspection data is collected, and qualitative codes are applied in a consistent manner. 2014 Valuation Commercial and Industrial Property inspection requirements Inspect all non-residential and non-rural assessments (including all commercial, industrial, and other property groupings not elsewhere specified). Progress report Specialist Properties Conduct a full inspection of the properties nominated in Appendix H to ensure that all elements of the property are captured. Residential and Rural Property A general program of property inspections for 2014 must be completed. This program must ensure that the valuation data is of sufficient quality to meet the requirements for certification. The program must include: any pre-existing contractual obligations; all relevant sales; all supplementary valuations; anomalies detected in tracking graph (refer Appendix C); anomalies found after the initial running of the valuation model completed as part of Stage 2; and any other properties required by council. And must have reference to: objections to / Inquiries on the 2012 General Valuation; and changes to the Victorian Heritage Register; The number of properties inspected will not be less than 33 per cent of the total number of residential and rural assessments (exclusive of sales, objections and supplementary valuations). Section 5 – Specification of Service 41 Valuation Best Practice 2014 Specifications Guidelines Topic Requirement VBP stage requirements All stage submissions are to comply with the VBP tasks and outputs as set out in Section 5 of the VBP 2014 Specifications Guidelines. The Valuer-General Victoria issues templates that comply with the mandatory outputs. These are to be used in all submissions. Meetings Attend meetings with the council’s manager valuations and/or VGV as required. Council may call meetings to discuss progress against project plan with contractor and VGV. Where required, changes to the project plan, necessary to meet due dates of the contract, will be determined and advised in writing. Attend meetings called by VGV under Section 7 of the VLA. Differential rating requirements Section 5 – Specification of Service Identify and classify properties in accordance with council rate classifications. (Set out in Section 2 Information for Tenderers of this document). 42 Valuation Best Practice 2014 Specifications Guidelines Table 5B – Timetable for 2014 General Valuation Stage 1 2 3A 3B 4 5 Title and key tasks Preparation and statistical analysis General preparation and statistical analysis of recent sales against the 2012 valuation (all properties). Recommended completion date 28 February 2013 Preliminary Residential and Rural Valuations Prepare preliminary valuations for all residential and rural properties. 31 October 2013 Specialist Properties Prepare preliminary valuations for all Specialist Properties 31 August 2013 Commercial and Industrial Properties Prepare FINAL valuations for all non-residential and non-rural properties, including 3A specialist properties. 31 January 2014 Final Residential and Rural Valuations Determine FINAL valuations for residential and rural properties. 31 March 2014 Valuation and data return Valuation Return, Valuer’s Final Report, and provision of valuation databases. 30 April 2014 Section 5 – Specification of Service 43 Valuation Best Practice 2014 Specifications Guidelines 5.1.1 Stage 1 General preparation and statistical analysis To be completed no later than 28 February 2013 This stage comprises four main components: General preparation The data and valuations returned for 2012 are audited to identify data and valuation issues. The valuer should review any previously identified anomalies as well as objections to the 2012 valuations, and determine whether these were random or due to particular problem areas (confined to specific SMGs or property types). Sub-market Group review Tracking graphs are used at Stage 1 to assess the validity of the SMGs and monitor market changes. All available sales evidence from 1January 2012 up to 30 days prior to the date of submission must be used. Further information on tracking graphs is provided in Appendix C. Identification of specialist properties Stage 3A is the preliminary valuation of specialist properties as defined in Appendix H. The properties are required to be listed at Stage 1. Project plan and inspection program Develop a project plan that shows the completion dates for SMGs in Section 4 – Schedule 2b of this document. The council will use the project plan to monitor the progress of each stage against the due dates for completion. Stage 2 and 4 submissions must be provided in meaningful parcels (minimum of 10 per cent of the total assessments) and not the whole stage as a single submission. Results of Stage 1 statistical tests will be used to help the contractor arrive at, in consultation with council, an agreed project plan for Stage 2, 3A, 3B and 4. The plan will schedule the order in which SMGs must be completed, giving priority to properties and SMGs in greatest need of review. The project plan may be reviewed during the valuation, in consultation with the council contract manager, to account for changed priorities and discovery of data or valuation anomalies. Priority must be allocated to SMGs that: return results outside tolerances for statistical tests; show under- or over-valuation on the tracking graphs (+/-20%); had multiple objections; or were designated for general inspection as part of an ongoing inspection plan from previous revaluations. COD Tolerances The COD tolerance for SMGs to be reviewed at stage 1 if the COD is outside the tolerance (greater than 15) then the SMG composition needs to be investigated and reported upon. For further information refer Appendix C and D of this document. Templates VGV issues templates for each stage. These should be used by valuers to assist compliance with the VBP 2014 output requirements. Section 5 – Specification of Service 44 Valuation Best Practice 2014 Specifications Guidelines Stage 1 Tasks and outputs Statutory declaration Project plan Specialist Properties Statistical analysis and SMG review Preparation Task Audit 2012 valuations and data collected for and/or used for the valuation, in council valuation software databases, and spreadsheets. Ensure that distinct property types/AVPCCs are allocated separate SMGs, e.g. Rural Residential, Residential Units/Flats Output (provide electronically) Using the VGV templates: Briefly describe the council software databases and spreadsheets that will be used to complete the valuation. Discuss any anomalies in the 2012 valuation data identified in the audit. List each SMG, its type (e.g. Residential, Commercial) and the number of assessments in each SMG. Research amended legislation, court decisions, planning amendments, industry developments, and council policy requirements that may impact upon the 2014 valuation. Briefly describe how any of these factors may affect the 2014 valuation. Produce tracking graph and conduct ratio tests, as set out in Appendix C and D. Provide tracking graph and tracking ratio statistics for each SMG, in accordance with Appendix C and D. Use tracking ratio statistical results to review SMG composition. Briefly explain any changes required to be made to SMG composition. Determine SMGs requiring priority review in the 2014 valuation. List in order of priority, SMGs requiring review based on: tracking graph (estimated per cent change per annum); tracking ratio statistics (SMGs failing tolerances); and location/clustering of 2012 objections. List the Specialist Properties to be valued at Stage 3A (Appendix H). Provide a list of the Specialist Properties to be valued at Stage 3A, including assessment number(s), property name, AVPCC, brief description of the properties, and nominated valuer. Revise project plan to incorporate SMGs identified as needing priority review in 2014. Provide the project plan for all stages of the 2014 valuation. Make statutory declaration to council that valuation and return will be impartial and true, as required under Section 13DH of the VLA. Provide a copy of signed statutory declaration. Section 5 – Specification of Service 45 Valuation Best Practice 2014 Specifications Guidelines 5.1.2 Stage 2 - Preliminary valuations – Residential and rural property To be completed no later than 31 October 2013 This stage requires preparation of preliminary valuations for all residential and rural properties completed on a whole SMG basis. Submissions of work must be provided in meaningful parcels (minimum of 10 per cent of the total assessments for rural and residential) as per the project plan and not the whole of Stage 2 as a single submission. This is the major stage of the valuation process, in which residential and rural property valuations are developed to an advanced stage. A review of these preliminary valuations occurs in Stage 4. The main valuation processes occur within this stage, namely: sales are inspected and property data updated where applicable; sales are analysed, levels set and look-up tables are created; the valuation models are run, statistics and spatial maps are produced to test validity of the valuation and to identify anomalies; field inspections are undertaken to amend data errors or other inadequacies identified and to meet the inspection requirements of the contract; and submit valuation to VGV for certification when satisfied that all statistical tolerances are met and maps appear spatially consistent Meetings with council contract manager Regular progress in developing the preliminary valuations will be monitored at monthly meetings between council and contractor. Preliminary valuation date Council requires the nominated date to be either a fixed date of 1 July 2013 or a series of rolling dates from 1 February 2013. Council requires preliminary valuations to be made to the nominated date. If available, sales evidence within 30 days of the nominated date must be relied on. Any submission to council must be: In the case of a ‘fixed date’ Not to be provided earlier than 1 July 2013 In the case of a ‘rolling date’ Made to a nominated date based on current evidence Submitted not more than 60 days after the nominated preliminary date. Section 5 – Specification of Service 46 Valuation Best Practice 2014 Specifications Guidelines Penalty for failure to complete Stage 2 by 31 October 2013. Preliminary valuations must be completed in accordance with this contract by 31 October 2013. After this date: council will not accept preliminary valuations; outstanding Stage 2 submissions must be valued as at 1 January 2014 (the prescribed date) and will be the final Stage 4 submission of work; no progressive payments will be payable for Stage 2 work; and penalties will apply as per Clause 2.12. Sales evidence The contractor must make every reasonable effort to investigate market evidence sourced as close as possible to the valuation date. Council will provide, on a regular basis, a list of sales lodged with it; however, with the significant time lag for formal sales notification (acquisition and disposition notices), the contractor is required to also obtain sale information from alternate sources. These should include local estate agents, public sources (auctions, open-for-inspections, newspapers and Internet) and commercial sale reporting services (where cost-effective). Treatment of non-fixed chattels Residential and rural property sales normally do not include an amount for non-fixed chattels. An allowance for chattels in the sales analysis is only appropriate if these items are identified as non-fixtures and listed with the sale price/contract. General inspection program A general program of property inspections for 2014 must be completed. This program must ensure that the valuation data held is of sufficient quality to meet the requirements for certification. The program must include: 2014 inspection requirements determined by existing contractual obligations; all relevant sales; all supplementary valuations; anomalies detected in tracking graph (refer to Appendix C); anomalies found after the initial running of the valuation model completed as part of Stage 2; and objections to/inquiries on the 2012 General Valuation Inspections will be sufficient to ensure that VBP certification requirements are met. The number of properties inspected will be no less than 33 per cent of the total number of residential and rural assessments and include all sub-market groups over a period of three revaluations.(exclusive of sales, objections and supplementary valuations). The name of the person making the inspection and the date of inspection must be recorded, to allow the status of inspection program to be evaluated at any time. The contractor is responsible for all personnel conducting inspections, to ensure coding and/or collection of data is undertaken in a professional, consistent manner. Valuation tolerances The following valuation tolerances are to be met for Stage 2 submissions: Median sales ratio 0.9–1.0 Coefficient of dispersion <10.0 Price related differential 0.98–1.03 Section 5 – Specification of Service 47 Valuation Best Practice 2014 Specifications Guidelines Difference between average change in SV and CIV for sold and unsold properties <10% For further information refer Appendix D and E. Valuation border conferences Valuers will be required to confer with valuers of adjoining municipalities. The valuation of properties in adjoining municipalities will be compared to ensure they are valued: at consistent levels of value in accordance with the VLA; using all the current available market evidence; and using appropriate valuation methodology The exchange of information will focus on: site values of lands along or near to municipal borders; added values for main improvements; methodology and values for special use properties; and relevant sales. Templates VGV issues templates for each stage. These should be used by valuers to assist compliance with the VBP 2014 output requirements. Section 5 – Specification of Service 48 Valuation Best Practice 2014 Specifications Guidelines Stage 2 Tasks and outputs Preparation Task Upgrade, test and review valuation software/spreadsheets for 2014. Test mainframe and software capabilities, interoperability and links. Output (provide electronically) Using the VBP templates Provide details of any changes that have been made since Stage 1. Reconfigure SMGs identified for review at Stage 1. Prepare sales database from council records and all other available sources. Sales Analysis Conduct a sales analysis for each SMG or group of SMGs: track sales since January 2012 as set out in Appendix C; check information on sale properties against existing valuation and its data and correct errors where necessary; inspect sale properties and correct/collect property data where necessary; determine sales to be used in analysis; and analyse sales evidence on corrected data. Classify all sales from 1/1/2012 into the following categories: simp (sale improved); svac (vacant land sale); ex (excluded sale); and trk (tracking sale). Provide valid justification for sales that have been excluded. Display and describe the method used to analyse sales for: vacant land; and improved properties. The analysis must ascribe a value to each component of the property so that the sum of each equates to the sale price: land (e.g. $/m², $/ha, $/lot); main dwellings/buildings (e.g. $/building $/m²); minor buildings; and other improvements. Provide the following information to clarify the sales analysis methodology: legend for spreadsheet codes, row or column headings or other descriptors; impact of planning scheme or other planning issue; impact of heritage registration or related issue; impact of permit or permit refusal; and allowances for site improvements. Section 5 – Specification of Service 49 Valuation Best Practice 2014 Specifications Guidelines Preliminary Valuations Task From sales analysed, develop level of values to be applied. Calculate preliminary valuations for all residential and rural assessments. Spatially represent valuation data and check for consistency. Calculate sales ratio statistics as set out in Appendix D for each SMG. Output (provide electronically) Provide: adopted levels of value for components used in valuation calculations (e.g. value ranges, look-up tables, matrices); and adjustment or influencing factor tables that adjust the adopted levels of value in the valuation calculation (e.g. age, condition, area, location, or any other negative or positive influencing factors). Name of person making inspection and inspection date must be recorded to allow status of inspection program to be evaluated at any time. Comment on the generated mapping. Identify any trends, anomalies or outliers that have been identified as a result of your analysis of the required maps and how these findings have impacted on the valuations. Undertake property inspections on assessments: identified as anomalies or outliers in the mapping and statistical review; and as required under the terms of the contract. Confer with valuers from adjoining municipalities. Complete preliminary valuations for all residential and rural assessments and submit to council. Comment on consistency of levels of value along municipal boundaries. Provide the valuation data for each SMG or groups of SMGs including the following: all components used to calculate valuation (including data elements, value tables, individual adjusters, codes, descriptors, value drivers etc); base site value; all site influence factors used (percentage change) and total site influence adjustment; total value for main building; all main building influences (percentage change of each) and total building influences; total value for minor buildings; all minor building influences (percentage change) and total of influences on minor buildings; total value for improvements; and last sale price, date and sale use. Provide annotation or documentation to explain the application of adopted values, calculation of any valuation and how the valuation calculation works. Provide spreadsheet codes, row or column headings (include legend). Section 5 – Specification of Service 50 Preliminary Valuations (statistical analysis) Valuation Best Practice 2014 Specifications Guidelines Task Calculate sales ratio statistics as set out in Appendix D on completed valuations. Output (provide electronically) Provide individual sales ratio on sale properties (refer Appendix D). Conduct exception reporting and analysis of value shifts, as per Appendix E and F. Provide a summary of sales ratio statistics for each SMG. Discuss the conclusions drawn from the sales ratio statistics, providing justification where tolerances have not been met. Discuss conclusions drawn for SMGs where few sales exist. When there is no sale evidence for a SMG, discuss how levels of value and influencing factors have been applied. Provide value shift statistics for sale and nonsale properties, as set out in Appendix E, and provide reasons/explanations if tolerances were not met. Provide exception reports as set out in Appendix F. Track sales since January 2012 as set out in Appendix C. Provide tracking graph and consider market shifts since the 2012 valuation for each SMG. Comment on whether applied values capture market shifts. Provide valuation GIS maps as per Appendix G. Section 5 – Specification of Service 51 Valuation Best Practice 2014 Specifications Guidelines 5.1.3 Stage 3A Preliminary valuation – Specialist properties Valuations to be completed no later than 31 August 2013 The municipality has specialist properties that possess one or more of the following qualities: major revenue significance to council; unique property type; and rarely sold and/or leased. This stage requires the contractor to prepare preliminary valuations for all properties prescribed by council in Appendix H. The valuer is required to utilise the available MGV/VGV specialist property templates when assessing the valuations for these properties. If templates are unavailable the valuer is required to provide council with a separate spreadsheet setting out the detailed valuation methodology and calculations for each specialist property. Inspection requirements To ensure all relevant property data is collected, valuers are to undertake comprehensive inspections of the prescribed properties in Appendix H and meet with, or contact, the owner/occupiers. The name of the person making the inspection and date of inspection must be recorded, to allow status of inspection program to be evaluated at any time. The contractor is responsible for all personnel conducting inspections, to ensure coding and/or collection of data in a professional, consistent manner. Data collection The valuer is to collate all available information on these properties and document meeting with representatives of the owner/occupier to obtain/discuss information regarding the municipal valuation of the property, including up to date: sale and/or lease information on the property; rent and outgoings schedules; details of both land and building areas; schedules of plant and equipment; details of any planning amendments/permits affecting the property since the previous valuation; capital expenditure on property since the previous revaluation; and data as specified in the specialist property guideline papers if applicable. Sales and rental information Given the specialist characteristics of these assessments, the contractor must obtain sale and rental information from both within and outside this municipality. It is acknowledged that the due date for this stage is prior to the prescribed date. The valuations placed on these assessments are preliminary and will be assessed for satisfactory valuation progression. The final valuations are to be submitted in Stage 3B where any amendments deemed necessary can be made. Section 5 – Specification of Service 52 Valuation Best Practice 2014 Specifications Guidelines Penalty for failure to complete Stage 3A by 31 August 2013 Penalties will apply as per Clause 2.12. Valuation Conferences Valuers will be required to attend conferences convened by Valuer-General Victoria under Section 7 of the VLA. At the valuation conferences, the valuation of properties of similar characteristics in municipalities across the state will be compared to ensure they are valued: at consistent levels of value in accordance with the VLA; using all the current available market evidence; and using appropriate valuation methodology. Templates VGV issues templates for each stage. These should be used by valuers to assist in compliance with the VBP 2014 output requirements. Section 5 – Specification of Service 53 Valuation Best Practice 2014 Specifications Guidelines Data validation on subject property Preparation Stage 3A Tasks and outputs Task Output (provide electronically) Identify specialist properties: confirm with council, the schedule of specialist properties as per Appendix H; research comparable properties within Victoria; and refer to VGV specialist guidelines papers where applicable. Using the VGV templates: Conduct comprehensive inspection. Document meeting with representatives of the owner/occupier to obtain/discuss information regarding the municipal valuation of the property. Obtain from owner/occupier schedules of land and building areas, all other improvements, and plant and equipment. Obtain current lease and occupancy information (tenancy and outgoings schedules). List all specialist properties. Comment on the quality and relevance of the data obtained. Obtain full sale history of subject property. Any other relevant information for the subject property (see specialist guidelines papers where applicable). Sales, lease and cost analysis Obtain details of capital expenditure since previous revaluation. Collect lease data for each specialist property type: research lease of comparable properties; and analyse leases to determine rental levels to be adopted. Collect sales data for each specialist property type: research sales of comparable properties; and analyse sales for each specialist property type. Display and describe the method used to analyse leases. Include rental analysis spreadsheets showing a breakdown of rental evidence into components of value applicable to the specialist property type. Describe the method used to analyse sales for: vacant land; and improved properties. Include detailed sales analysis spreadsheet for each specialist property type. Each sale to be analysed down to all components of value applicable to the specialist property type. Research replacement cost for each specialist property type where applicable. Section 5 – Specification of Service 54 Preliminary valuations Valuation Best Practice 2014 Specifications Guidelines Task Output (provide electronically) Prepare valuations for each specialist property. Provide an overview of the valuation methodology adopted for the various specialist properties in addition to individual spreadsheets showing valuation calculations. Attend VGV convened specialist valuation conferences. Complete exception reporting as set out in Appendix F. MGV/VGV Specialist Property Guidelines templates should be used if available. All adopted assumptions and levels must be supported and substantiated with market evidence. Provide the valuation data and evidence for each property including all components used to calculate valuation on individual spreadsheets. Provide Exception Reports as set out in Appendix F. Section 5 – Specification of Service 55 Valuation Best Practice 2014 Specifications Guidelines 5.1.4 Stage 3B Commercial and industrial property Final valuations to be completed no later than 31 January 2014 General inspection program All commercial and industrial properties are to be inspected. Record the name of the person making the inspection and inspection date to allow status of inspection program to be evaluated at any time. The contractor is responsible for all personnel conducting inspections, to ensure coding and/or collection of data is undertaken in a professional, consistent manner. Sales and rental information Contractor must use current market sales and rental evidence sourced as close as possible to the valuation date. Rental evidence should be drawn from rental questionnaires, on-site interviews with occupiers/owners (as necessary) and local commercial and industrial property managers. With the time lag for formal sales notification to council (acquisition and disposition notices), the contractor must obtain sale and lease information from alternative sources. These should include local estate agents, public sources (auctions, open-for-inspections, newspapers and Internet) and commercial sale and lease reporting services. Penalty for failure to complete Stage 3B by 31 January 2014 Penalties will apply as per Clause 2.12. Valuation conferences Valuers will be required to attend conferences convened by Valuer-General Victoria under Section 7 of the VLA. At the valuation conferences, the valuation of properties in adjoining municipalities will be compared to ensure they are valued: at consistent levels of value in accordance with the VLA; using all the current available market evidence; and using appropriate valuation methodology. Conferences will focus on: site values of lands along or near to municipal borders; added values for main improvements; methodology and values for special use properties; and exchange of sales and rental information. Valuers must prepare a minimum set of information for exchange and discussion at the valuation conference (Refer Appendix I). This information must be provided two weeks prior to the conference date. Section 5 – Specification of Service 56 Valuation Best Practice 2014 Specifications Guidelines Valuation tolerances The following valuation tolerances are to be met for Stage 3B submissions: Median sales ratio 0.85–1.0 Median Site Value sales ratio 0.90–1.0 Median Rental ratio 0.85–1.0 Coefficient of Dispersion <15.0 Difference between average change in SV and CIV or sold and unsold properties, and NAV for leased and ‘other’ properties <10% For further information refer Appendix D and E. Templates VGV issues templates for each stage. These should be used by valuers to assist compliance with the VBP 2014 output requirements. Section 5 – Specification of Service 57 Valuation Best Practice 2014 Specifications Guidelines Preparation Stage 3B Tasks and outputs Task Upgrade, test and review valuation software/spreadsheets for 2014. Review composition and/or boundaries of SMGs and reconfigure SMGs as required. Output (provide electronically) Using the VGV template, address in submission: details of software system on which the Stage 3B has been undertaken; and list SMGs identified, provide overview of characteristics and market commentary. Identify SMGs requiring priority research. Collect lease information. Using all available sources collect and collate all current lease and occupancy information (tenancy and outgoings schedules on properties under management within municipality). For special use properties, research lettings of comparable properties. Report on the methods used to collect up-to-date rental information and comment on the standard of data obtained. Report on the percentage of current rental data referenced against the total number of leased properties. A minimum requirement of 70 per cent should be achieved. Prepare rental database from surveys and tenancy/outgoings schedules, and other sources. Lease analysis Analyse lease evidence. Display and describe the method used to analyse leases. Updated lease data to be shown in spreadsheets. For new lettings or rent reviews in 2012 and 2013 (or prior to 2012 if required): check lease information against existing valuation and its data; and update database with current lease information. Classify all rentals from 1/1/2012 into the following categories: ar (analysed rent); and er (excluded rent). Determine rent levels/tables/schedules/matrices. Include rental analysis spreadsheets showing a breakdown of rental evidence to the most appropriate unit of value for the property type. Rental tables/matrices derived from rental analysis with commentary on the conclusions drawn from rentals analysed per SMG. Section 5 – Specification of Service 58 Valuation Best Practice 2014 Specifications Guidelines Task Collect sales data for each SMG or group of SMGs: prepare a sales database from council records and all available sources; and for special use properties, research sales of comparable properties. Output (provide electronically) Classify all sales from 1/1/2012 into the following categories: simp (sale improved); svac (vacant land sale); ex (excluded sale); and trk (tracking sale). Provide valid justification for sales that have been excluded. Sales analysis Verify sales information for each SMG or group of SMGs: check sales information against existing valuation data and correct data as required; reconcile sales of multiple assessments with respective header assessment; and inspect all sale properties, confirm property data where necessary. Analyse sales for each SMG or group of SMGs: analyse sales of vacant and nearvacant land to an appropriate unit rate; analyse improved sales to derive an ‘analysed site value’; analyse added value of improvements; calculate passing yields on lease properties and imputed yields on properties sold with vacant possession; and direct comparison rates per square metre, where appropriate. Prepare look-up tables/matrices. Include sales analysis spreadsheets. Each sale to be analysed down to the most appropriate unit of value for the property type: land (e.g. $/m2, $/ha, $/lot etc.); main buildings (e.g. $/item, $/m2 etc.); other improvements (e.g. $/item, $/m2 etc.); site improvements (e.g. $/item, $m2 etc.); residual land value (e.g. $m/2, $ha, $/lot etc.); passing net rent, where available (e.g. $/m2, $/pa etc.); Itemised outgoings; market capitalisation rates (passing and imputed); and land and buildings value (per m2). Provide a report with the following information to clarify the sales analysis methodology: legend for spreadsheet codes, row or column headings or other descriptors; impact of planning scheme, zoning, permit or permit refusals or other planning issues; impact of heritage registration or related issues; and any other allowance made in analysis. Provide look-up tables/matrices derived from sales analysis for: site values; capitalisation rates; improvement values; and adjustment or influencing factors adopted. Address by SMG in submission: key sales used and brief market commentary; adopted levels of value for components used in valuation calculations (e.g. value ranges, look-up tables, matrixes); and adjustment or influencing factor tables that adjust the adopted levels of value in the valuation calculation. Section 5 – Specification of Service 59 Valuation Best Practice 2014 Specifications Guidelines Task Calculate valuations. Output (provide electronically) Name of person making inspection and date of inspection must be recorded to allow status of inspection program to be evaluated at any time. Spatially represent valuation data and check for consistency. Provide valuation GIS maps as per Appendix G. Comment on the generated mapping. Identify any trends, anomalies or outliers that have been identified as a result of your analysis of the required maps and how these findings have impacted on the valuations. Undertake further property inspections on assessments and update data as required. Provide the valuation data for each SMG or group of SMGs all components used to calculate valuation (data elements, value tables, adjusters, codes, descriptors, value drivers etc.) including the following: indicate all master/slave assessments; adopted net rent; itemised outgoings; capitalisation rate; individual cap rates for components; EAV; base site value; total of site influence factors (percentage, sum of factors etc.); total value for main building; total of main building influences (percentage, sum of factors etc.); total value for minor buildings; total value for improvements; previous and proposed SV, CIV and NAV; and adopted valuation approach. Complete final valuations. Calculate sales ratio statistics as set out in Appendix D on completed valuations. Final valuations Conduct exception reporting and analysis of value shifts, as per Appendix E and F. Address in the submission: how valuation calculation works (include an example); spreadsheet codes, row or column headings (include legend); and discuss valuation approach adopted, capitalisation, summation or direct comparison. Provide sales ratio statistics as set out in Appendix D. Provide value shift statistics for sale and non-sale properties, as set out in Appendix E, and provide reasons/explanations if tolerances not met. Provide exception reports as set out in Appendix F. Section 5 – Specification of Service 60 Valuation Best Practice 2014 Specifications Guidelines Task Prepare final valuations for each specialist property. Complete exception reporting as set out in Appendix F. Output (provide electronically) . 3A final valuations Section 5 – Specification of Service Provide an overview of the valuation methodology adopted for the various specialist properties, in addition to individual spreadsheets showing valuation calculations All adopted assumptions and levels must be supported and substantiated with market evidence. Provide the valuation data and evidence for each property including all components used to calculate valuation on individual spreadsheets. Provide Exception Reports as set out in Appendix F. Identify changes to the preliminary 3A valuation setting out rationale for those amendments. 61 Valuation Best Practice 2014 Specifications Guidelines 5.1.5 Stage 4 Final valuations residential and rural property To be completed no later than 31 March 2014 This stage finalises valuations for all residential and rural properties as at the prescribed date. Stage 2 valuations are reviewed to incorporate changes required due to analysis of sales not previously analysed and matters identified in the Stage 2 audit. Stage 4 submissions must not be returned prior to 1 January 2014 to ensure the valuer has taken into account all relevant sales evidence. Penalty for failure to complete Stage 4 by 31 March 2014 Penalties will apply as per Clause 2.12. Valuation conferences Valuers will be required to attend conferences convened by Valuer-General Victoria under Section 7 of the VLA. (Refer to Appendix I). At the valuation conferences, the valuation of properties in adjoining municipalities will be compared to ensure they are valued: at consistent levels of value in accordance with the VLA; using all the current available market evidence; and using appropriate valuation methodology Conferences will focus on: site values of lands along or near to municipal borders; added values for main improvements; methodology and values for special use properties; and exchange of sales and rental information. Valuers must prepare a minimum set of information for exchange and discussion at the valuation conference Valuation tolerances The following valuation tolerances are to be met for Stage 4 submissions: Median sales ratio 0.9–1.0 Coefficient of dispersion <10.0 Price related differential 0.98–1.03 Difference between average change in SV and CIV for sold and unsold properties <10% For further information refer Appendix D and E. Templates VGV issues templates for each stage. These should be used by valuers to assist compliance with the VBP 2014 output requirements. Section 5 – Specification of Service 62 Valuation Best Practice 2014 Specifications Guidelines Stage 4 Tasks and outputs Task Conduct a sales analysis as per Stage 2, including sales up to and beyond the prescribed date where available. Sales analysis Track sales since January 2012. Output (provide electronically) Using the VGV templates; provide sales analysis outputs as per Stage 2; and provide tracking graph (as per Appendix C) and consider market shifts since 2012 valuation for each SMG. Calculate valuations. Spatially represent valuation data and check for consistency. Calculate sales ratio statistics as set out in Appendix D for each SMG. Review and inspect properties identified as anomalies or outliers in the mapping and statistical review and update data as required. Final valuations Complete final valuations. Calculate sales ratio statistics as set out in Appendix D on completed valuations. Conduct exception reporting and analysis of value shifts, as per Appendix E and F. Section 5 – Specification of Service Using the VGV templates: provide final valuations and supporting documentation as per Stage 2; comment on whether applied values capture market shifts (by reference to tracking graph); provide value shift statistics as per Appendix E; provide exception reports as per Appendix F; and provide valuation GIS maps as per Appendix G. 63 Valuation Best Practice 2014 Specifications Guidelines 5.1.6 Stage 5 Valuation return To be completed no later than 30 April 2014 Stage 5 is the return of the final valuation to council and a statutory report (Section 7AA of the VLA) to the Valuer-General. Council seeks to comply with the Auditor-General’s recommendation that VGV certification of the valuation be completed before it is used. The contractor must work closely with council and VGV to ensure satisfactory completion of the valuation, and comply with statutory and VBP requirements. Statutory report The report must be completed in the format prescribed by the Valuation of Land (General and Supplementary Valuation) Regulations 2003. As part of the report, the contractor must complete form 2 in the regulations. This form sets out valuation totals for the main land use categories and requires a brief summary of the factors affecting valuation changes in these categories. Valuation return The ‘return’ of a general valuation refers to the process and time point when complete and final valuations, accompanied by a signed and dated declaration, prepared by the contractor are ‘returned’ or handed over to council The valuation return is the point in the valuation process where the valuations recorded represent the contractor’s final product and determinations. Subsequent changes to the valuation after its return to council can only be made via supplementary valuation or by direction of Valuer-General or the Minister. Valuation totals within the contractor’s final report (Form 2) must match those in the returned valuation (Form 3). Certification If the Valuer-General is satisfied the valuation is generally true and correct, he shall certify this to the Minister who may declare that the valuation is suitable to be adopted and used (Section 7AF of the VLA). Templates VGV issues templates for each stage. These should be used by valuers to assist compliance with the VBP 2014 output requirements. Section 5 – Specification of Service 64 Valuation Best Practice 2014 Specifications Guidelines 5.1.7 Proprietorship of Valuation Databases Councils remain the custodians of all the data and information used in the valuation process. All data and information provided by council or collected by the contractor must be returned to council upon completion of each general valuation under this contract. Data and information includes valuations, calculations, spreadsheets, databases, files, maps, analyses and systems, whether electronic or hardcopy. Data must be transferred electronically and loaded into council’s software system or mainframe, in consultation with council’s IT manager. Section 5 – Specification of Service 65 Valuation Best Practice 2014 Specifications Guidelines Stage 5 Tasks and outputs Return of valuation Task Carry out Exception Reporting as per Appendix F. Prepare: Form 3 Schedule of Data Formats; and Form 2 Report of General Valuation. Output (provide electronically) Provide exception reports as per Appendix F. Where exceptions are identified, provide valid reason. Provide a copy of the 2014 General Valuation, in accordance with Appendix J (Schedule of Data Formats). Ensure the Form 2 and Form 3 totals match. Statutory Return of General Valuation to council. Completed Valuer’s Final Report (in the format prescribed by the Valuation of Land (General Valuation) Regulations), signed and dated by contractor, in accordance with Appendix K. Return all data and information including valuations, calculations, spreadsheets, databases, files, maps, analyses and systems, to council, as per contract. Provide Declaration of Valuation Return. Section 5 – Specification of Service 66 Valuation Best Practice 2014 Specifications Guidelines 5.2 Supplementary valuations Council is committed to the regular undertaking of supplementary valuations. Supplementary valuations are important because: a current and updated valuation database contributes to rating equity; a regular ongoing process of review ensures enhancement of data quality; and data accuracy significantly contributes to customer service satisfaction. Instructions to value In consultation with its contractor, council will prepare a listing of properties to be valued. Council will issue instructions: identifying the properties to be assessed; the date by which the valuations are to be prepared; and the information available to the valuer to undertake the valuations. Council will provide the listing as an electronic spreadsheet, containing: existing valuation and property data held on the property; sales details, and permit details, including certificate of occupancy where available. Supplementary valuation cycle Supplementary valuations must be prepared for return to council in batches each <<insert frequency e.g. month / quarter>>. Supplementary valuations must be returned to council within <<insert number of weeks>> from the date of request by the contract manager. Reasons for supplementary valuations Reasons for supplementary valuations are set out in S13DF of the VLA. Council uses the recorded permit cost as the major trigger point for considering a supplementary valuation. Permit cost threshold Council’s contract manager has established a threshold cost of <<insert $ permit cost threshold>>. Council reserves the right to vary this threshold at any time, but will consult with the contractor regarding any proposed change. All permits with a value equal to or in excess of this value will require a supplementary valuation, unless otherwise specified. All permits with a value below this value will not require a supplementary valuation (unless otherwise specified). However, the contractor is required to update property databases, in any event, to ensure an accurate general valuation for these properties. Creation of new assessments New rate assessments will be created by <<title, name and contact details of responsible officer>> before issuing supplementary valuation instructions. Section 5 – Specification of Service 67 Valuation Best Practice 2014 Specifications Guidelines Maintaining currency and accuracy of property databases Council requires the contractor to update property databases to maintain their accuracy and currency, thus ensuring an accurate record of the property is held at all times and an accurate general valuation of the property can be calculated. Property records/databases must be amended to account for any changes to a property that materially changes its data elements, rate classification, valuation or description. Refer to the Schedule of Data Responsibility – Appendix A. Separate contractor for 2014 supplementary valuations Where 2014 level supplementary valuations are performed by another valuation contractor, council will ensure property databases are updated promptly and without delay, according to VBP standards. Provision of building and planning information Council will provide relevant information necessary for preparing supplementary valuations, as set out in Section 2 Information for Tenderers of this document. However, tenderers should note that where permit files and/or certified plans are not available, the contractor will be required to obtain necessary information from alternative sources. Deferral of supplementary valuation requests in early 2014 Council is committed to assisting the contractor to complete the 2014 valuation. To maximise the opportunity for the contractor to meet due deadlines, council will refrain from requesting supplementary valuations in the period 1 January 2014 to 31 March 2014. Certification of Supplementary Valuations In accordance with Section 13DFA(1) of the VLA: within one month of returning supplementary valuations to council, the valuer must submit a report of the valuation in the prescribed form to the Valuer-General. Templates will be issued by VGV to assist valuers’ compliance with this section. Section 5 – Specification of Service 68 Valuation Best Practice 2014 Specifications Guidelines Table S Supplementary valuations Item Preparation Council information on property Responsible party Tasks Council contract manager Determine and identify properties for supplementary valuation. Council Provide instructions for supplementary valuations, including electronic list of properties to be valued. Provide electronic copy of building permits register (and planning permits register, if required). Provide permit files and certified plans, where available. Provide plans of subdivision, notification of title registration, planning scheme and other documentation or information required to complete valuation. Valuation Contractor Create new rate assessments. Inspect property, collect and review property data (if not otherwise available). Calculate and review valuation as at the prescribed date. Return Contractor or Council Sales analysis and valuations to standards required by VBP 2014. Return valuations to council in batches and forward a copy on the VGV standard template, according to statutory requirements. Update/input data for supplementary valuations. Update/input data for changes to properties below value of works threshold. Supplementary valuations Section 5 – Specification of Service Update/input data for changes to properties not requiring supplementary valuation, but for which data is required to be amended for the general valuation. Outputs Full electronic copy of supplementary valuations, complete with: all data elements (whether used or not in calculation); all in a format specified by council; and submit to Valuer-General in the prescribed form (VGV template) in accordance with Section 13DFA (1) of the VLA . 69 Valuation Best Practice 2014 Specifications Guidelines 5.3 Inquiries, objections and applications to VCAT A well-managed customer inquiry and objection process is important to council’s corporate standing and its customer satisfaction. A critical component of this service is a prompt and informed response to all property valuation inquiries. Council requires the contractor to have sufficient staff available to respond to ratepayer inquiries and objections throughout the objection period, as set out in Section 2.5 of this document. The peak time for inquiries is the initial four weeks after the annual rate notice is issued and the first week after installment notices and supplementary valuation notices are issued. It should be noted that an additional objection period will apply pursuant to the issue of land tax notices. All inquiries and objections should be responded to in accordance with statutory guidelines. The contractor must also follow council’s customer service objectives. General tasks Inquiries Respond to and resolve to council’s satisfaction all forwarded inquiries; or, as directed by the council contract manager, respond within the required response times. Fee Schedule is to account for inclusion of all contractors’ specific tasks in Table O below. Objections The contractor must treat all objections, in accordance with Part 3 of the VLA. The compulsory exchange of information pursuant to ‘high valued’ properties (Section 20 of the VLA) will apply. The contractor must provide documentation of any adjustment recommendation, including all correspondence and communication with the objector, as well as research for and conclusion of the objections. The schedule fee is to account for inclusion of all contractors specific tasks in Table O below. Section 5 – Specification of Service 70 Valuation Best Practice 2014 Specifications Guidelines On-site attendance Contractor to attend council offices during the following periods to perform the tasks related to handling inquires and objections. Period Annual rate notice Instalment notices Supplementary valuation notice Land Tax notice Attendance on site <<XX>> business days from <<date>> <<XX>> business days from <<date>> As required As required Required response times for handling inquiries and objections Council requires the contractor to provide the following services within the following period(s): Item Valuation inquiries from ratepayers Required response time Where written response required – within <<X>> business days of receipt by contractor. Where verbal response required – within <<X>> business days of receipt by contractor. Objection Applications to VCAT Section 5 – Specification of Service In accordance with VLA In accordance with VLA 71 Valuation Best Practice 2014 Specifications Guidelines Table O Inquiries and objections Specific tasks Item Preparation for inquiry/objection period Responsible party Council Tasks Before inquiry/objection period, council and contractor will prepare and implement a plan to deal with anticipated inquiries, allocating necessary resources. Determine and advise opening and closing dates of objection period (refer Section 18 of the VLA). Council will prepare general information on the valuation process and related local issues to provide to inquiring ratepayers, local media, councillors and staff. Managing inquiries Contractor Attend council offices for the inquiry/objection period agreed, as directed by council. Manage valuation inquiries in the period(s) agreed with council. Resolve inquiries wherever possible. Document issue and resolution for property file. Advise council of required corrections/data changes. Where resolution fails, advise of objection process. Council Provide general information on valuation and related local issues. Make corrections/data changes, as advised by contractor. Provide resources as required. Section 5 – Specification of Service 72 Valuation Best Practice 2014 Specifications Guidelines Item Manage objections Responsible Party Contractor Tasks Process objection in accordance with statutory requirements. Research and prepare documentation necessary to seek resolution of the objection. Properly document the outcomes according to council’s obligations as the valuation authority. Prepare Notices of Disallowances and/or Notices of Recommendation to VGV, as required. Council Provide contractor with objection notices within X days of receipt. Provide facilities for ratepayer interviews. Council will prepare all correspondence, documentation and Notices of Disallowance and/or Notices of Recommendation within statutory timeframes. Applications to VCAT The contractor must treat all applications to VCAT or appeals to the Supreme Court in accordance with Part 3 Division 4 of the VLA, the Victorian Civil Administrative Appeals Tribunal Act 1998 and any relevant VCAT practice notes. This includes preparing valuation reports and/or other documents for any tribunal/court hearing and attendance at any hearing as an expert witness. Fees for services in regard to applications to VCAT or appeals will either be at the daily rates outlined in the tender form or by direct agreement with the contract manager. 5.4 Asset valuations for financial reporting All properties owned or controlled by the council must be valued for asset purposes every two years. The relevant date during the life of the contract is <<insert relevant date>>. The valuations must be completed as close as possible to the relevant financial reporting date to avoid council delays in completing their end of financial year statement. The valuations must be undertaken in accordance with the requirements of Australian Accounting Standards AASB116, the Municipal Accounting Regulations and any other standards specified by council. Separate valuations must be prepared for both the land and improvements in accordance with fair value concepts. The properties have been apportioned into groups of like usage, as follows. <<insert asset groupings>> Any new additions to the list of properties to be valued must be categorised in accordance with the above asset classes. As at 30 June <<insert year>>, there were a total of <<insert number>> properties, with a total capital value of <<insert total CIV>>. The contractor may reasonably rely on information regarding land and building areas within existing council records when undertaking the asset valuations for financial reporting. However, Section 5 – Specification of Service 73 Valuation Best Practice 2014 Specifications Guidelines the contractor will be required to amend the records where changes in description are identified. Tenderers should discuss valuation methodology with the contract manager before lodging a bid. This will clarify council’s requirements on issues such as heritage properties, underlying land use classification, rates of depreciation and classification of assets considered surplus to council requirements. A schedule of council owned or controlled properties as at <<date>> is attached, refer Appendix M (council to insert). The Asset Valuation section of VGV can be contacted for further information regarding the provision of ‘fair value’ for financial reporting purposes under AASB116. www.localgovernment.vic.gov.au > publications & resources > asset management and financial > Guidance Note: Fair Value Asset Valuation Methodologies for Victorian Local Governments 5.5 Other valuation services During the life of the contract, council may request the contractor to undertake valuation services not directly associated with the rating or asset valuations. However, council reserves the right to engage other service providers to provide some or all of the unspecified services at its discretion. These additional services may include the following: 5.5.1 Compensation valuations Provide valuations, advice and negotiations for potential and actual compulsory acquisition purposes in accordance with the provisions of the Land Acquisition and Compensation Act 1986 and the Planning and Environment Act 1987. 5.5.2 Valuations for public open space Provide valuations and the handling of inquiries, objections and appeals for public open space lands under the Subdivision Act 1988 and any relevant Planning Scheme. 5.5.3 Valuations before sale Undertake valuations as required by the Local Government Act 1989 in the six-month period before the date of sale of any council property. 5.5.4 Other valuations Undertake other property valuations for council for a variety of purposes including insurance, sale, purchase, lease, road closure and feasibility purposes. The contractor should provide an hourly or daily rate for providing these and other services if the contract manager wishes to engage the contractor on an hourly or daily rate basis. Alternatively, the contract manager may wish to engage the contractor on a fixed fee basis, negotiated at the start of each instruction. For valuation associated with the purchase, sale or lease of land to State Government departments and agencies, council’s valuer must comply with the requirements of the Government of Victoria Policy and Instructions on the Purchase, Compulsory Acquisition and Sale of Land (August 2000) compiled by the Department of Innovation, Industry and Regional Development and available at www.dse.vic.gov.au > property, titles and maps> valuation>government valuations. Section 5 – Specification of Service 74
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