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Transfer
Guide
How to Make the Most of Your Layover
1
Transfers Made Easy
Things to Do During a Short Layover
4 –9
10 –23
Services for Everyone
12–15
Highlights in Terminal 1, Pier A
16–17
Highlights in Terminal 1, Pier Z
18–19
Highlights in Terminal 1, Pier B
20–21
Highlights in Terminal 2, Piers D and E
22–23
Things to Do During a Longer Layover
24 –31
Services for Everyone
26–29
Tours in the Region
30–31
Index and Useful Phone Numbers
32–33
Terminal Maps and Publishing Information 35
This symbol indicates coordinates on the terminal
K5 ).
maps (e. g.
2
3
I fly via
Frankfurt
because transferring
is so easy here.
This symbol indicates coordinates on the terminal
K5 ).
maps (e. g.
4
5
Transfers Made Easy
Transfers
Made Easy
How to get to your connecting flight at Frankfurt Airport –
quickly and comfortably.
Should I allow for extra time
for passport and security
checks?
In most cases, on your way between planes you will have to pass
through security and passport
checks. Please allow enough time
for them. If you are in a hurry to
catch your connecting flight, you
can save time by using one of the
“Fast Lanes” at the security check.
Monitors at the checkpoints list
Do you already have a boarding pass for your
connecting flight?
Yes. Please double-check the
No. If you are inside the transit
gate indicated on it. Current
zone, please go to a transfer desk
information on your flight is
of the airline operating your
available on the monitor screens.
connecting flight or ask at an
If no gate has been assigned yet,
information desk. If you are in the
head for the indicated pier (A, B,
pre-security part of the airport,
C, etc.).
you can obtain a boarding pass at
the current flights for which passengers may use a “Fast Lane”.
Please observe the restrictions on carrying liquids
in your carry-on luggage.
your airline’s check-in counter.
How to find your way
around?
Blue signs:
You’ll find Piers A, B, C, and Z in
Terminal 1 and Piers D and E in
Terminal 2.
Gray signs:
These show the way to passenger
services.
Do you need assistance?
– Information kiosks: Scan your boarding pass, and all information
relevant to your flight will be displayed (including terminal maps,
shops, restaurants, and lounges).
– Information counters: Our multilingual service staff will be happy
to help you (see terminal maps for locations).
– Service guides: You can identify them by their red uniforms.
– Frankfurt Airport App: Available for all smartphones.
6
Transfers Made Easy
Transfers Made Easy
7
Please also pay attention to the PA announcements
and be aware of the local time in Frankfurt. Also
make sure to get to your departure gate before
boarding starts. Consult your boarding pass to see
when that is. The end of boarding is not the same as
the departure time!
Frankfurt Airport
App
Download now – for free!
iPhone
How can I easily cover large distances at the airport?
– Moving walkways: Take advantage of our many moving walkways
throughout the airport.
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– Sky Line train: If you need to transfer between Pier A, B, C, or Z
(in Terminal 1) and Pier D or E (in Terminal 2), follow the signs to
the Sky Line (it runs every 2 to 3 minutes).
Web-App
What about my luggage?
In most cases, your checked
luggage will be automatically
forwarded to your final destination. If not, you must pick it up at
the baggage claim and then
recheck it. If you are continuing
on by Deutsche Bahn train to
Cologne (QKL), Düsseldorf (QDU),
Stuttgart (ZWS), or Siegburg/
Bonn with a Lufthansa flight
number, you will receive your
bags at the AirRail baggage claim
at the long-distance train station.
8
Transfers Made Easy
Bequem umsteigen
9
I fly via
Frankfurt
because here I’m greeted with
a
smile!
Services for Everyone 12–15
Highlights in Terminal 1, Pier A
16–17
Highlights in Terminal 1, Pier Z
18–19
Highlights in Terminal 1, Pier B
20–21
Highlights in Terminal 2, Piers D and E
22–23
This symbol indicates coordinates on the terminal
K5 ).
maps (e. g.
10
11
Things to Do During a Short Layover
Services
for Everyone
Charging Stations
Lounge for Everyone: Sky Lounge
You can recharge your smartphone or other device at:
More
than 100 Oracle “power towers” throughout
–
the airport
–
B
etween the seats at the A and Z gates
–
I
n the Leisure Zones in Piers A, B, and D
–
I
n these shops: Around the World, Base, Fotec,
k bookstore, O2-Shop, and Photair
All passengers are welcome here, regardless of the airline
they have booked. Three hours cost € 30. There are also a
large number of airline-specific lounges with restricted access;
contact your airline for more information.
–Terminal 2, opposite Gate D 8
–Open daily from 6.45 a.m. to 9 p.m.
Play Areas and Free Use of Strollers
Internet Services
–
At Frankfurt Airport you can enjoy free Wi-Fi for
30 minutes; after that, you can continue to surf the Web
for € 4.95 a day.
–
Sit-down and stand-up Internet terminals: 30 minutes
for € 5
To get your 30 minutes of free Wi-Fi:
1.On your Wi-Fi device, connect to the wireless network
operated by Telekom.
2.Enter your e-mail address.
3.Enter the displayed access code.
4.Agree to the terms and conditions of use.
5.Enjoy your free minutes.
–Terminal 1, near Gate A 50
–Terminal 1, near Gates B 24 and B 44
–Terminal 1, at Gate C 16
–Terminal 1, near Gates Z 24 (coming soon) and Z 50
–Terminal 2, near Gates D 1 and D 21 (coming soon)
–Terminal 2, near Gate E 4
Strollers can be borrowed free of charge at Information
Counter 10 in Terminal 1, Pier B.
You’ll find more detailed information in the “Free Wi-Fi
Guide”, copies of which are available around the airport.
Leisure Zones
–Terminal 1, near Gate A 26 (coming soon)
–Terminal 1, near Gate A 50
–Terminal 1, near Gate B 43
–Terminal 2, near Gates D 1–4
12
Services for Everyone
Services for Everyone
13
Things to Do During a Short Layover
Prayer Rooms and Chapels
Frankfurt Airport: a World of Shopping and Experiences
Frankfurt is the only German airport with prayer rooms and
chapels for Christians, Jews, and Muslims. They are open 24
hours a day. Prayers and services are held regularly.
There are more than 300 stores and restaurants to help
shorten your wait. Shop to your heart’s content while
exploring our uniquely diverse range of brands and products
and enjoy culinary treats from around the world.
–
Terminal 1, near Gate B 22
–Terminal 2, near Gate D 1
Smoking Lounges
Looking for something special? In many parts of both
terminals, multilingual Shopping Assistants and Personal
Shoppers are available to assist you.
–Terminal 1, near Gates A 11, A 52 and A 66
–Terminal 1, near Gates B 23 and B 43
–Terminal 1, near Gates Z 11, Z 52 and Z 66
You’ll also find a number of smoking booths in the transit
zones of both terminals.
Our tip: Preorder duty-free items
Simply place your orders online before leaving home.
Then pick up your purchases and pay for them at one of
the many Heinemann Duty Free shops at the airport (go
to www.frankfurt-airport.com and search for “duty free”).
Wellness Services
Save with Duty-Free Purchases
You’ll find “be relax” wellness oases at multiple locations.
Treat yourself to a moment of relaxation. A complete range
of feel-good offerings awaits you, from revitalizing massages
across manicures and pedicures to a refreshing oxygen bar.
To see where they are, check the terminal maps at the back
of this brochure.
Reward yourself by shopping in a duty-free store at the
airport. Whether you’re interested in your favorite perfume,
premium cosmetics, exquisite whiskey, toys for your
children, or typical German souvenirs, air travel wouldn’t be
complete without duty free – and it’s definitely worth it.
You’ll find duty-free stores in all transit zones. You can take
advantage of low duty-free prices for all items, crowned by
different special offers each month. Many items, such as
spirits and sweets, can even be sampled. You can purchase
liquid products without any problem, because all merchandise complies with the security regulations. They are sealed
inside special see-through bags that you may not open until
you arrive at your final destination. All departing and arriving
passengers who have a valid boarding pass may enjoy the
benefits of duty-free shopping.
14
Services for Everyone
Services for Everyone
15
Things to Do During a Short Layover
Highlights in
Terminal Pier A
16
Highlights in Terminal
Our tip: Fast transfers between Piers A and B
If you’re traveling within the Schengen zone, you can
use the transfer tunnel linking the A and B gates without
having to pass through an additional security check. It extends from between Gates A 15 and A 17 to near Gate B 13.
Hausmann’s Restaurant
You’ll be delighted by the downhome atmosphere and open
kitchen, which prepares seasonal
and light dishes. Breakfast specialties, baked goods and snack
items round out the offering.
Photair
Photair carries a wide selection of
cameras and accessories, popular
headsets, and the latest new personal care and communication
products.
N4
Open daily from 6 a.m. to 9.30 p.m.
M3; N1
Open daily from 6 a.m. to 9.30 p.m.
coa and MoschMosch
Kick back and savor Asian cuisine
while enjoying a magnificent
view of the airport apron.
Thomas Sabo
For jewelry, watches, or beauty
products: Thomas Sabo will
enchant you with the elegance,
originality, rock chic styles, and
unique designs of its collections.
N4; O3
Open daily from 6 a.m. to 9.30 p.m.
N4
Open daily from 6 a.m. to 9.30 p.m.
Porsche Design
Briefcases, watches, writing
utensils, mobile phone accessories,
and clothing reflect this brand’s
commitment to premium design.
Special services for you: gift wrapping and worldwide shipping.
Massimo Dutti
The more than 600 Massimo
Dutti outlets in 58 countries
carry the ultimate in fashion chic,
backed by outstanding customer
service.
N5
Open daily from 6 a.m. to 9.30 p.m.
N5
Open daily from 6 a.m. to 9.30 p.m.
Pier A
Highlights in Terminal
Pier A
17
Things to Do During a Short Layover
Highlights in
Terminal Pier Z
Our tip: Maximum connectivity
In our new Pier Z transfer zone, many seats at the
gates are equipped with power sockets and USB ports.
18
Highlights in Terminal
deutsch
How about schnitzel, bratwurst,
salad, or kaiserschmarrn? Savor
the full scope of traditional German cuisine with a local beer or
wine while taking in a sensational
view of the airport action.
HERMÈS
This French label offers the full
range of luxury items. Whether
you’re looking for women’s or
men’s fashions, accessories, perfume, jewelry, or leather wares,
you’ll find happiness at HERMÈS.
N3
Open daily from 6 a.m. to 9.30 p.m.
M3
Open daily from 6 a.m. to 9.30 p.m.
germany&more
In this lovingly decorated shop,
you’ll find truly unique souvenirs
and typical German foods.
Gucci/Dolce&Gabbana
Engelhorn in the atrium carries
both Gucci and Dolce&Gabbana.
You’ll find everything from casual
to luxurious: clothing, accessories,
handbags, and shoes.
P5
Open daily from 6 a.m. to 9.30 p.m.
N3
Open daily from 6.30 a.m. to 9.30 p.m.
Lucullus NERO
The Lucullus NERO restaurant
serves a wide range of traditional
Italian dishes a la carte in an
authentic, enjoyable ambiance
with a show kitchen.
Wempe
This tradition-steeped Hamburgbased company offers a wide
selection of life-enhancing fine
watches and jewelry for every
taste and occasion.
N2
Open daily from 6.30 a.m. to 9.30 p.m.
M/N2
Open daily from 6 a.m. to 9.30 p.m.
Pier Z
Highlights in Terminal
Pier Z
19
Things to Do During a Short Layover
Highlights in
Terminal Pier B
20
Highlights in Terminal
Our tip: Enjoy a great view of the runways
Savor a wide range of culinary delights while taking in
an expansive view of the takeoff and landing runways.
You may even catch a glimpse of the world’s largest
passenger aircraft, the Airbus A380.
CAVIAR HOUSE & PRUNIER
This boutique offers you moments
of luxury and enjoyment. Besides
Prunier caviar, Balik smoked
salmon, and premium specialty
foods, you can look forward to
uniquely satisfying sandwiches.
Fashion Store
Here you’ll find stylish brands including Hugo Boss, Boss Orange,
Paul&Shark, and Lacoste, as well
as young trendy fashions from
Tommy Hilfiger and Armani Jeans.
L2
Open daily from 6.30 a.m. to 9.30 p.m.
J3; K2
Open daily from 6 a.m. to 10 p.m.
Deli Bros.
A huge range of foods and beverages, the ambiance of a New
York City deli, plus unusual food
accessories and delightful books:
these are what make this original
restaurant so special.
Tiffany & Co.
This store delights women’s
hearts. Alongside classic Tiffany
diamonds, it carries premium
platinum, gold, and sterling silver
jewelry as well as watches and
other accessories.
I3
Open daily from 6 a.m. to 10 p.m.
K2
Open daily from 6 a.m. to 10 p.m.
MONTBLANC
This shop features Meisterstück
fountain pens, leather accessories, perfumes, sunglasses, and
jewelry and watch collections.
Fans can also get sought-after
limited editions here.
Casino
The airport casino offers classic
gambling entertainment with
roulette, blackjack, and a wide
range of state-of-the-art gaming
machines. Why not try your luck?
L3
Open daily from 6 a.m. to 10 p.m.
I2
Open daily from 7 a.m. to 10 p.m.
Pier B
Highlights in Terminal
Pier B
21
Things to Do During a Short Layover
Highlights in
Terminal
Piers D and E
22
Highlights in Terminal
Our tip: Ways to spend any extra time before boarding
Visit the other gate area on the same level. You’ll find
more shops and restaurants there.
MoschMosch
This Japanese noodle bar
serves freshly prepared food
made with healthy ingredients:
curries, rice dishes, Thai salads,
sandwiches, and sushi.
CHRIST
Since 1863, CHRIST has been
known for its large selection of
top-quality jewelry and watches.
Special services for you: wrist
strap shortening, jewelry cleaning, and battery changing.
C2
Open daily from 7 a.m. to 10 p.m.
D1
Open daily from 7 a.m. to 10 p.m.
Starbucks
The meeting place for guests
from around the world. Featuring
coffee creations and both sweet
and savory things to eat in an
inviting atmosphere, it’s the ideal
place to relax after a long trip.
Capi Electronics
Capi Electronics carries a wide
range of leading-edge entertainment media and consumer electronics: from mp3 players across
cameras and mobile phones to
business equipment.
C2
Open daily from 7 a.m. to 10 p.m.
E1
Open daily from 7 a.m. to 10 p.m.
Sky Lounge
No matter which airline you have
booked, you’re welcome here.
Three hours cost € 30.
be relax
This is an excellent spot to
recharge your batteries with a
massage, manicure, pedicure, or
wax treatment. For a refreshing
experience, try out the oxygen bar.
H2
Open daily from 6.45 a.m. to 9 p.m.
B1; F1
Open daily from 7 a.m. to 10 p.m./variable
Piers D and E
Highlights in Terminal
Piers D and E
23
I fly via
Frankfurt
because even lengthy
waits
simply fly by here.
Services for Everyone
26–29
Tours in the Region
30–31
This symbol indicates coordinates on the terminal
K5 ).
maps (e. g.
24
25
Things to Do During a Longer Layover
Services
for Everyone
24-hour Restaurants and Shops
Day Rooms
–Starbucks Coffee (Terminal 1 B, Level 1, Shopping Avenue)
–Connection Bar & Restaurant (Terminal 1 B, Level 2)
–Quicker’s (Terminal 1 B, Level 1, Shopping Boulevard)
–Scoom (Terminal 1 B, Level 0, Airport City Mall)
–McDonald’s (Terminal 2, Level 2, Food Plaza)
–Relay (Terminal 1 B, Level 2)
–Player’s Island (Terminal 1 B, Level 0, Airport City Mall)
Many of the hotels at the airport and in central Frankfurt
offer day rooms that you can use between 9 a.m. and 6 p.m.
to relax between flights. They can be booked at the Fraport
Hotels & Tours counter in the Welcome Center in Terminal 1
or at the Service Point in Terminal 2, Level 2.
Airport Tours and the Visitors’ Terrace
The Tröndle hairdresser offers you complete hairstyling and
haircutting services in a pleasant atmosphere. No appointments are required.
–Terminal 1 C, Level 0, Airport City Mall
A 45-minute tour of the airport apron will give you an
overview of what goes on at the airport. They start daily at
1, 2, 3, and 4 p.m. No advance reservations are required.
–Tickets: at the tour counter in Terminal 1, Level 0,
Airport City Mall
Hairdresser
Information, Fax and Copy Services
There are also fantastic views from our Visitors’ Terrace at the
top of Terminal 2
www.sightseeingtours.frankfurt-airport.com
You can get information, send faxes, and make copies at
these service counters:
–Terminal 1 B, Level 2, Service Point
–Terminal 2 D– E, Level 2, Service Point
Charging Stations
Lounge for Everyone: LuxxLounge
You can charge your mobile phone free of charge in the
“Around the World” restaurant (Terminal 1 A, Level 2). No
charger is needed for most popular mobile phones. You’ll
also find a large number of Oracle charging stations
throughout the airport.
Regardless of the airline you have booked, you can visit the
LuxxLounge to relax and find some peace and quiet on 500
sq.m of space. A day ticket costs € 30 and includes food,
beverages, showers, and Internet use. No reservations are
required.
–Terminal 1 B– C, Level 3
Open daily from 6 a.m. to 9.30 p.m.
Our tip: Wi-Fi and Internet terminals
Stand-up and sit-down Internet terminals are available
throughout the airport. You can also use your Wi-Fi device
to take advantage of 30 free minutes of wireless Internet
use. For details, see page 12.
26
Services for Everyone
Services for Everyone
27
Things to Do During a Longer Layover
Luggage and Coat Storage
Prayer Rooms and Chapels
Price per normal bag: € 4.50 for 2 hours, € 7 for 24 hours
Price per article of clothing: € 2 for 24 hours
–Terminal 1 B, Level 1 (open 24 hours)
–Terminal 1 B–C, Level 2 (open daily from 6 a.m.
to 10 p.m.)
–Terminal 2 D, Level 2 (open daily from 6 a.m.
to 10 p.m.)
Frankfurt is the only German airport with prayer rooms and
chapels for Christians, Jews, and Muslims. They are open
24 hours a day. Prayers, services, and concerts are held
regularly.
–Terminal 1 B, Gallery
Pfendt Opticians
In our attractive shopping areas, you’ll find a unique mix of
German and international brands and local providers. The
offering is rounded out by a varied selection of cafes, bars,
and restaurants that will turn your stay at Frankfurt Airport
into a culinary highlight.
–Terminal 1 B, Level 2, Shopping Avenue
– Terminal 1 B, Level 2, Shopping Boulevard
– Terminal 1 A–C, Level 0, Airport City Mall
– Terminal 2 D–E, Level 3, Shopping Plaza
Immediate service is available for most lens strengths. Pfendt
also offers immediate repairs and eyeglass care products.
–Terminal 1 B, Level 2, Shopping Avenue
Pharmacy
Medications etc. are available in both outlets of the
Metropolitan Pharmacy:
–Terminal 1 B, Level 2, Shopping Boulevard
–Terminal 2 D, Level 3, Shopping Plaza
Play Areas
There is a large play area for children in the Food Plaza in
Terminal 2, next to McDonald’s, with a view of the Visitors’
Terrace and airport apron.
Post Office
For mailing letters and packages.
–Terminal 1 B, Level 1
Our tip: Where to find a nice gift
You’ll find richly decorated pralines and tasty
chocolates at Sweet Capital.
–Terminal 1 B, Level 1
28
Services for Everyone
Shopping
Supermarket
The supermarket tegut welcomes you with a large array of
foods, organic products, beauty, wellness, and cleaning
products, magazines and newspapers.
–Terminal 1 C, Level 0, Airport City Mall
Wellness & Beauty
–CMT Color Meets Trend Nail Lounge
Choose from a large portfolio of care programs for hands
and feet. Terminal 1 A, Level 1
–Massages in the Sky Lounge
Various revitalizing massages are offered in the Sky Lounge
of the Sheraton Hotel (Terminal 1).
–Wellness Oasis in the Steigenberger Hotel
Take the hotel shuttle from Terminal 1 or 2 (the ride takes
just 5 minutes) and relax while enjoying a panoramic view
from the 9th floor.
Please allow enough time to pass the security checks
and make it to your gate, and make sure you meet
the visa requirements for leaving the airport’s transit zone.
Services for Everyone
29
Things to Do During a Longer Layover
Tours in
the Region
Rest and Relax in Nature
Tour 1
By Bus to Heidelberg
Tour 4
Relax and commune with nature in a lovely oak forest right
near the airport. There are long trails for hiking or jogging
and a large adventure play area for children. You can get
there in just 15 minutes by bus no. 62 from Terminal 1 or
2 – get off at Rheinlandstrasse.
Heidelberg is one of Germany’s most charming and beautiful
cities. Visit the world-famous castle with its large courtyard,
and explore the Old Town, the Old Bridge, Karl’s Gate, and
many other attractions.
–Duration: approx. 6 hours
Explore Frankfurt on Your Own
Rhine Valley Tour Tour 2
From the airport’s regional train station, you can reach central
Frankfurt in only 15 minutes by suburban train (S-Bahn) S 8
or S 9. If you’d like to combine convenient, free access to all
of Frankfurt with numerous discounts for the Palmengarten
botanical garden, ship rides, etc.,
we recommend that you purchase
the Frankfurt Card.
Tour 5
This tour takes you to vineyards and picturesque little towns,
imposing medieval fortresses, and the famous Lorelei rock.
The price includes lunch and a ship ride to St. Goarshausen
followed by wine tasting. You can take advantage of the stop
in Rüdesheim to shop in the stores of the famous Drosselgasse.
–Duration: approx. 8 hours
Fraport Hotels & Tours Counter
By Bus to Frankfurt and Its Surroundings
Tour 3
Travel by bus to the historic and modern parts of Frankfurt:
see the towers that used to form part of the city wall, the
skyscrapers of the banking district, and the Alte Oper.
Explore the history-steeped city center with its “Römer”
(city hall), cathedral, and St. Paul’s Church – or go shopping
to your heart’s content in Goethestrasse or the Zeil.
–Duration: approx. 2 ½ hours
Detailed information on all offers, Frankfurt travel guides,
city maps, and HotSpot passes for the Internet are all
available here:
–Terminal 1 B, Level 1, Welcome Center
Open daily from 7 a.m. to 10.30 p.m.
Phone: +49 (0) 69 690-70402
e-mail: hotelservice@fraport.de
www.frankfurt-airport.com (click the “bookings” tab)
If wished, we’ll be glad to offer you other standard or
personalized tours as well as private transfers.
Our tip: Book an attractively priced hotel
If you decide to spend one or more nights in Frankfurt,
the Fraport Hotels & Tours counter can help you book
accommodations in a hotel of any price bracket at the
airport or in or near Frankfurt.
30
Tours in the Region
Please allow enough time to pass the security checks
and make it to your gate, and make sure you meet
the visa requirements for leaving the airport’s transit zone.
Tours in the Region
31
Index and Useful Phone Numbers
Index and Useful
Phone Numbers
Service
Page
Service
24-hour Restaurants and Shops
26
Tax Refunds
Airport Tours
26
Transfers
Casino
21
Visitors’ Terrace
Charging Stations
12 + 26
Day Rooms
27
Duty-Free Shops
15
Faxing and Copying
27
Hairdresser
27
Hotels & Tours Counter
31
Information/Service Points
27
Internet Services
12
Leisure Zones
12
Lounges for Everyone
13 + 27
Luggage and Coat Storage
28
Optician
28
Pharmacy
28
Play Areas
13 + 28
Post Office
Prayer Rooms and Chapels
Showers
28
Terminal maps
14
Strollers
13
Index and Useful Phone Numbers
Terminal maps
6–8
26
Wellness & Beauty
14 + 29
Useful Phone Numbers
–Fraport Communication Center
For general information and information on flights, call
+49 (0) 180-6 FRAINFO
[+49 (0) 180 6372 4636]*
–Lost & Found
Phone: +49 (0) 69 690-66359
–Police
Phone: +49 (0) 69 755-11900
–Emergencies/medical care
If you have an acute emergency, call 112 from any public
phone inside the airport, 069 690-44444 from any
other landline phone, or +49 69 690-44444 from your
mobile phone. The number of the airport clinic is
+49 (0) 69 690-66767.
14 + 29
Smoking Lounges
32
Page
–Christian Social Service for Passengers
Support for all passengers in need
Terminal 1 B, Room 3128 in the middle of the gallery
Phone: +49 (0) 69 690-73178 or -50611
* € 0.20 per call from landline phones; up to €0.60 per call from mobile phones
Index and Useful Phone Numbers
33
About This Publication:
Published by: Fraport AG Frankfurt Airport Services Worldwide,
60547 Frankfurt am Main, Corporate Communication (UKM-KS),
Aviation and Terminal Management, Corporate Security (FTU-TS)
Editorial team: Astrid Wittorff, Doris Juliano
Finalized in September 2013
www.frankfurt-airport.com
feedback@fraport.de
www.twitter.com/Airport_FRA
www.facebook.com/FrankfurtAirport
www.facebook.com/FraportKarriere
34
35
12 Good Reasons to Fly
via Frankfurt Airport
3
Optimal connections with more than 100 airlines to
300 destinations around the world
3Centrally located at Europe’s heart
3Multilingual service guides in the terminals
3VIP, porter, and escort services bookable for any time
3Fast Lanes at the security checks for passengers in a
hurry to make connections
3Sky Line trains for transferring between terminals
3
Regional and long-distance train stations right at the
airport: daily more than 220 regional and 170 ICE
high-speed connections
3
About 300 shops, bars, and restaurants, including
26 Duty Free and Travel Value shops
3
23 lounges plus Leisure Zones and wellness areas
to relax in
330 minutes of free wireless Internet use
3Free Frankfurt Airport App for smartphones
3Only 15 minutes from central Frankfurt
The quality of our services has been honored by multiple
national and international awards:
Kundenzufriedenheit
Kundenbefragung 2012
Kundenurteil (21.576 Befragte)
Top-Bewertungen der Kunden
Wartezeit (Note 1,62)
Freundlichkeit (Note 1,72)
Sauberkeit (Note 1,78)
Gesamtnote: gut (1,84)
TÜV MS Standard
Gültig für Fraport AG
Geltungsbereich: Passagier-Service FRA
Gültig bis 2014
Freiwillige Prüfung
Terminal Maps
Getting Around
Terminals 1 and 2 at a Glance
1. Prerequisites for a refund
–Obtain a tax exemption form from
the shop.
–Fill it out completely (using the
Latin alphabet).
Tax Refunds
Price Benefits for Visitors Who Live Outside the EU
What is VAT?
All merchandise sold in Europe is subject to a so-called
value-added tax (VAT). In Germany, there are two VAT rates:
7% and 19%. If you visit the European Union (EU) but live
elsewhere, you can get a refund on any VAT spent when
leaving. This makes it quite a bit cheaper for you to make
purchases in Germany, compared to EU residents.
Our tip: Make VAT-free purchases at Frankfurt Airport
You can obtain advice, information, and assistance for
making VAT-free purchases in any shop at Frankfurt Airport.
In the duty-free shops, value-added tax has already been
eliminated from the prices.
You can obtain VAT refunds from the following businesses at
Frankfurt Airport:
Consult the terminal maps to see where their outlets are located.
2a. Tax-exempt items in
checked luggage
2b. Tax-exempt items in
carry-on bags
–Inform the check-in staff about any
tax-exempt merchandise and VAT
refunds. They will attach stickers to
your bags and return them to you
for presentation at the customs office.
–Go through the security check.
3. Obtain a customs stamp
–Allow sufficient time for the customs
formalities.
–Present the purchased items, your
passport, the receipts, and the
completed forms.
–Make sure that the items are still unused and that you can present them.
4. Obtain the refund
–Go to a refund counter.
–Present the completed and stamped
tax exemption forms.
–Get a cash refund.*
* A processing fee is deducted from your VAT refund.
A
Terminal 2
1
B
C
D
E
F
G
Gates E2–E13
H
Gates D1–D9
Accessories
Automatic Teller Machines
(D1; D3; E3; E4)
Security Check
Wellness
Security Check
Customs
(E2; H2)
Security Check
Showers
(H2)
Information/Service Point
(E4)
Sky Line train
(E2)
Leisure Zone
(F2)
Sky Lounge
(H2)
Passport Check
Smoking Booths
(C2; C3; E3; G2)
Pharmacy
(E2)
View of the apron
(H1)
Play Areas
(B/C1; F1; F3)
Wellness
(B1; F1)
Electronics
Currency exchange
Tax
refunds
Passport Check
Asian Food
Books/
Press
Wellness
Currency
exchange
Security Check
Security Check
Export
Confirmation
Visitors’ Terrace
Food Plaza
Gates D17–D20,
D50–D54
Gates D21–D44,
E21–E26
2
Level 3
Shopping Plaza
Terminal 1
via Sky Line
Bar
Prayer Rooms and Chapels
(G1)
3
Gates E21–E26
Gates D21–D27
COMING SOON
Books/Press
Security Check
E
Terminal 2
E
D
B
Arrivals
C
Terminal 1
Departure A,Z
4
Parking/Taxis
Gates D1–9, D17–D20,
D50–D54, E2–E13
D
Parking/Taxis
Parking/Taxis
Shuttle buses
Gates D32–D35,
D40–D44
Parking/Taxis
Level 2
I
J
K
L
M
N
P
Level 3
Sn
ac
ks
/P
re
ss
CO
M
IN
G
SO
O
N
1
O
s
ic
on
tr
ec
Snacks/Press
vel
Upper le
at
G
G
leve
at
Asian Food
Books/Press
es
2
Restaurant
Z1
1–
Z2
5
er
Upp
So
Souvenirs
Snacks/Press
Terminal 1
uv
en
irs
r
Ba
Ba
es
fe
e
k
ac
Co
f
Sn
r
k
ac
Sn
Z1
Ba
r
6–
Z2
4
El
Wellness
l
Electronics
T
vi erm
a
Sk in
y al
Li 2
ne
Gates B30–B33
Tax refunds
Accessories
Bakery/Café
Export
Confirmation
Restaurant
8
es
s
G
Sn
at
B4
1–
Books/Press
r
Ba
k
ac
e
k
ac
Sn
Tunnel
Gates B2–B9
G
IN
M
CO
A2
A1
4–
es
r
k
ac
Sn
Ba
A2
A1
1–
Gates B14–B17
B60–B63
ON
SO
5
Gates B19
B10–B13
cs
ni
ro
ct
e
El
at
Ba
Sushi
Books/Press
ss
G
Convenience
o
Bo
re
/P
ks
r
Security Check
4
nc
ie
en
nv
Co
Passport Check
es
at
G
Snack Bar
er l
Level 3
l
eve
B
Upp
Café/Bar
4
Gates A26–A42
Electronics
Confectionery
Fashions
Level 2
Restaurant
Sn
Gates B54–B59
Snack Bar
Asian Food
Bar
Co E
nf xp
irm or
at t
io
n
3
rt
po
ss k
Pa hec
C
Goethe Bar
Electronics
Z
Pr
0–
B2
B4
N
COMING SOO
es
es
Currency
exchange
Restaurant
ac
ks
/
at
B2
G
8
Books/Press
Gates Z50–Z69
Security
Check
Bakery
Restaurant
Electronics
Ba
r
Security
Check
Sn
a
ck
Shopping Avenue
10
–A
A6
–C
Gates A1–A5
G
Sn
ac
k
9
at
es
C2
Terminal 2
via Sky Line
Ba
r
es
at
G
s
es
Pr
s/
ok
Bo
A
Bar
Bar
Asian Food
Wellness
Shopping Boulevard
N
COMING SOO
ec
Subway
Terminal 2
D
B
C
Terminal 1
Departure A,Z
Electronics
Books/Press
Bar
Wellness
Airport City Mall
ACC (Airport
Conference Center)
Sheraton
E
Security Check
A
C
Gates A50–A69
el
lev
Pa
ss
po
er
rt
Ch
Electronics
p
Up
k
Gate C1
5
Z
Snack Bar
Parking/Taxis
Trains
Parking/Taxis
Lost &
Found
Airport Tours
(K5)
Information/Service Points
(J5; K3; K5)
Passport Check
Prayer Rooms and Chapels
(J5; L2)
Sky Line train
(J4; M2)
Tunnel between Piers A and B
(K3–M4)
Automatic Teller Machines (I5; J5;
K2; K3; K5; L5; M2; N4; O3; P4; P5)
Leisure Zones; LuxxLounge
(I2; N1; O5); (J5)
Pharmacy
(K4)
Security Check
Smoking Lounges (I2; J3; L2;
M2/3; M4; O4; O5; P4; P5)
View of the apron
(N3; N4; O3)
Customs
(I2; M3)
Optician
(J4)
Play Areas
(I1; L2; N1; N5; O4; O5)
Showers
(J2; K4; O4; O5)
Travel Market
(J5)
Wellness
(L2; O4; O/P5)