How to contact us Date Published : June 2008 South Essex Homes – Keeping you informed www.southessexhomes.co.uk 0800 833 160 How to contact us By phone on 0800 833160 for all general enquiries and repairs. Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.45pm. Calls are free from a landline. Calls outside these hours are for emergency repairs only. To report Anti Social Behaviour, call our 24-hour hotline on 0800 833163 (calls are free from a landline) or text to our mobile number 07769 931359. To pay your rent or to discuss any problems with paying your rent please call 0800 0234 057(calls are free from a landline). By Minicom on 0800 833162 For customers who are deaf or have hearing difficulties. Calls to the Minicom are free. We can also contact you through a Minicom service. This service is available Monday to Thursday 8.30am to 4.45pm and Friday 8.30am to 4.30pm. In person at the Customer Contact Centre, 49 Alexandra Street, Southend-on-Sea, Essex, SS1 1BW. Open Monday to Thursday 8.30am to 4.45pm and Friday 8.30am to 4.30pm. By email at the following addresses; customerservices@seh.southend.gov.uk neighbourhoodservicesteam@seh.southend.gov.uk antisocialbehaviour@seh.southend.gov.uk By internet at www.southessexhomes.co.uk By fax on 01702 393768 By text only on 07879 434212 Minicom on 0800 833 162 By post to Customer Contact Centre, South Essex Homes, 49 Alexandra Street, Southend-on-Sea, Essex SS1 1BW or Head Office, South Essex Homes, Cheviot House, PO Box 5817, Southend-on-Sea, Essex SS1 9EL Visits and appointments If we can’t deal with your enquiry straight away, we will offer you an appointment at a date and time of your choice – at home or at the Customer Contact Centre. If you cannot come to our offices (for example, if you are in hospital), please call us on 0800 833160 so we can arrange to visit you. Please contact us for more information Visit us at South Essex Homes, 49 Alexandra Street, Southend on Sea, SS1 1BW Write to us at South Essex Homes, Cheviot House, PO BOX 5817, Southend on Sea, SS1 9EL Minicom 0800 833 162 Telephone us on freephone 0800 833 160 Email us customerservices@seh.southend.gov.uk Visit our website www.southessexhomes.co.uk