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Prior to submitting an Inquiry, please refer to the VSO Options in the Order Guide on FMC
Dealer, Fleet.Ford.com, or the CONCEPS VSO Equipment Trailer ‘help screen’ to determine if
the desired option is already available. For F650-F750 and LCF, please access CTT.
OVERVIEW
•
To determine if a special option may be developed, an Inquiry must be submitted. An
Inquiry is a request sent to Ford Motor Company to see if an option that is not currently
available may be developed.
•
The procedure for submitting Inquiries for F650-F750 Super Duty and LCF differs from that
of other vehicle lines. See last section of this document for details of this procedure.
• 2-Step Inquiry process:
Step 1: Submit Inquiry via CONCEPS
Step 2: View Inquiry reply via web-based VSO Inquiry System within
approximately two business days
MINIMUM ORDER REQUIREMENTS
•
Minimum unit requirements for newly developed options will be determined by engineering
on an individual basis.
INQUIRY REVIEW PROCESS
•
•
•
•
•
•
•
•
VSO Inquiries are reviewed for complexity and feasibility.
An Inquiry reply notification is provided via e-mail within approximately 2 business days.
The e-mail notification contains a hyperlink to the Inquiry Reply screen located within the
web-based VSO Inquiry System.
The response includes engineering feasibility, minimum unit requirements, estimated option
availability timing, and pricing.
If the terms communicated in the reply are acceptable to the customer, new option
development will proceed once orders are submitted with special option code ‘VSO’.
Special option code ‘VSO’ must be added to the VSO Trailer Information screen (by the
dealer) which places the order on hold in the order bank while the requested option(s) are
developed. Special option development may take approximately 14 to 30 days.
When engineering development is complete, dealers are asked to provide the Vehicle
Special Order team authorization to add the new special option code to their orders.
The dealer may cancel the Inquiry at any time via the VSO Inquiry System. To do this click
on the Cancel Inquiry button on the Inquiry Reply screen. Otherwise, Vehicle Special Order
will close/cancel the Inquiry when the process is complete.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
1 of 10
Date Revised: 5/02/05
To identify an order as an Inquiry, place an '
X'by Inquiry on the VSO Equipment Trailer
Information screen. Press enter and fill in requested information. An example follows:
STEP 1:
A. Only 1
order number
may be
submitted.
B. Enter ‘N’ in
the Enter
Action Code
field.
C. Place an ‘X’
before Inquiry.
CNGP550
VSO TRAILER INFORMATION
03/25/05 15:26:32
==> _________ ________________________________________
Dealer: F12345
Model Year: 06
Body/Series: F30
Ord No: 2222
No Units: 1
Spec. Ord No: ______
(Not for Dealer use)
Enter Action Code:
N
(N=New A=Alter C=Cancel)
VSO Additions:
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
VSO Deletions: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
Additional Requirements? Place an X by selection(s).
Place the
cursor in the
VSO additions
area and press
the F1 key. A
help screen will
appear which
lists all available
VSO options for
this vehicle line.
_ Pilot Model Inspection Requested
_ Production Request
X Inquiry (New Option Development Request)
(Note: 'INQ' will be added to the VSO additions)
Do You Wish To View The SPO Trailer Screen?
_
F1=Help F2=Return F3=Veh Ord Menu
Press RETURN-Continue
U187 - ENTER THE TRAILER INFORMATION. PRESS RETURN TO EDIT.
FVSO123
CNGP695
VSO Inquiry Note Information
03/25/05 15:45:50
==> _________ ________________________________________
Dealer: F12345
Model Year: 06
Body/Series: F30
Order No: 2222
STEP 2:
Number of Units Expected:
A. Enter the
number of Units
Expected to be
built with
inquired
option(s).
B. Enter Dealer
Contact , Phone
Number, Fax,
E-mail Address,
and Option
Description
Dealer Contact: _______Gerry Smith_______
Phone: ( 555 ) 1234567
Email Address: ___gsmith@smithford.com
Fax:
( 555 ) 8910112
Description: _______________________________________________________
_______________________________________________________
Would like a radio delete option._____________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
RETURN=Edit/Continue Processing
F1=Help
F2=Return/No Selection
F3 or F12=Main Menu
U187 - ENTER THE TRAILER INFORMATION. PRESS RETURN TO EDIT.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
An Inquiry
is not a
buildable order.
50
2 of 10
The webbased VSO
inquiry system
is the primary
source of
communication
throughout the
inquiry process.
FVSO123
Date Revised: 5/02/05
‘INQ’ is
added
automatically
to VSO
Additions
once the ‘VSO
Inquiry'Note
Information
Screen’ is
completed.
CNGP550
VSO EQUIPMENT TRAILER INFORMATION
03/25/05 15:26:32
==> _________ ________________________________________
Dealer: F12345
Model Year: 06
Body/Series: F30
Ord No: 2222
No Units: 1
Spec. Ord No: 12W099______
(Not for Dealer use)
Enter Action Code:
__
(N=New A=Alter C=Cancel)
VSO Additions:
INQ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
VSO Deletions: ___ ___ ___ ___ ___ ___ ___ ___ ___ ___
Additional Requirements? Place an X by selection(s).
_ Pilot Model Inspection Requested
_ Production Request
_ Inquiry (New Option Development Request)
(Note: 'INQ' will be added to the VSO additions)
Do You Wish To View The SPO Trailer Screen?
F1=Help F2=Return F3=Veh Ord Menu
Press RETURN-Continue
Step 3:
Important:
Press ‘F4’ from
the Vehicle
Order
Confirmation
Screen to submit
Inquiry.
An inquiry
number beginning
with a ‘W’ is
automatically
assigned. This
number, preceded
by the first 2 digits
of the ordering
dealer code, is
referred to as an
Inquiry Number.
Example: 12W099
_
CNGP530
VEHICLE ORDER CONFIRMATION
03/25/05 16:44:55
==> _________ ________________________________________
Dealer: F12345
2006 Super Duty
Page: 1 of 1
Order No: 2222 Priority: Ord FIN: Order Type: CT Price Level:
Ord PEP: 680A Cust/Flt Name:
PO Number:
RETAIL DLR INV
RETAIL DLR INV
F30 SUPER DUTY SERIES $**** $******
TA9 .10R22.5F(12PR)
158" WB
XA5 3.91 17145 AXLE
YZ
OXFORD WHITE
F W SEP-UNHEAT
A
VINYL TRIM
VSO OPTIONS
E
MEDIUM FLINT
INQ DESC UNKNOWN TBD
TBD
680A PREF EQUIP PKG
.26,000 LB. GVWR
23 US GAL FUEL-FAC
.HYD BRAKES-ABS
C09 PRICED DORA
NC
NC
.17.5 R/SPG/MULT
** FLT MKTG CR
.XL TRIM
DEST AND DELIV
DRV-2PERS PASS
TOTAL BASE AND OPTIONS
AM/FM RADIO
TOTAL VSO/SPO OPTIONS
TBD
TBD
.SPD CNTRL/TILT
TOTAL
99A CAT 3126B 190HP
*THIS IS NOT AN INVOICE*
448 6SPD FS-5406A
*TOTAL PRICE EXCLUDES SPO/VSO OPTIONS*
F1=Help
F2=Return to Order
F3/F12=Veh Ord Menu
F9=View Trailers
An Inquiry
is not a
buildable order.
S099 - PRESS ‘F4’ TO SUBMIT
vsomail1@ford.com
1-800-34FLEET, Prompt #4
3 of 10
Date Revised: 5/02/05
•
•
•
An e-mail will be generated at time of Inquiry submission. This e-mail will contain a
hyperlink to the web-based VSO Inquiry System.
Once in the VSO System, an Inquiry Reply screen (shown below) displays Ford Motor
Company’s response.
If feasibility, timing, and price are acceptable, submit an order in CONCEPS with special
option code ‘VSO’ on the VSO Equipment Trailer.
The following
may be
viewed/accessed
from the Inquiry
Reply Screen:
Submitter,
Ordered RPO
and VSO,
Requested
Options, Print
DIRA, Cancel
Inquiry, and
Dialogue.
E-mail address
must be
current and
accurate to
receive Inquiry
reply.
•
When multiple requests are submitted as one Inquiry, each request will be reformatted
by VSO Sales. VSO Sales’ response to each request is visible on the Reply Text
screen.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
4 of 10
Date Revised: 5/02/05
•
During the inquired option development process, questions may be submitted via
‘Dialogue’ located within the Inquiry Reply screen. Both Ford Motor Company and
Dealerships use this screen for informal dialogue.
•
Once you have received an inquiry reply, additional options may not be requested via
dialogue.
For additional information and instruction please call 1-800-34-FLEET, Menu Selection # 4.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
5 of 10
Date Revised: 5/02/05
HOW TO REQUEST F650-F750 AND LCF NEW OPTION DEVELOPMENT
Prior to submitting an Inquiry, please refer to the 2006 Fleet VSO Ordering Guide or CTT
(Commercial Truck Tools) to determine if the desired option is already available.
OVERVIEW
• To determine if a special option may be developed, an Inquiry must be submitted. An
Inquiry is a request sent to Ford Motor Company to see if an option that is not currently
available may be developed.
• 2-Step Inquiry process:
Step 1: Submit Inquiry via CTT
Step 2: View Inquiry reply via web-based VSO Inquiry System within
approximately 10 business days
MINIMUM ORDER REQUIREMENTS
•
Minimum unit requirements for newly developed options will be determined by engineering
on an individual basis.
INQUIRY REVIEW PROCESS
•
•
•
•
•
•
VSO Inquiries are reviewed for complexity and feasibility.
An Inquiry reply notification is provided via e-mail within approximately 10 business days.
The e-mail notification contains a hyperlink to the Inquiry Reply screen located within the
web-based VSO Inquiry System.
The response includes minimum unit requirements, engineering feasibility, estimated option
availability timing, and pricing.
If the terms communicated in the reply are acceptable to the customer, new option
development will proceed once orders are submitted via CTT.
The dealer may cancel the Inquiry at any time via the VSO Inquiry System. Otherwise,
Vehicle Special Order will close/cancel the Inquiry when the process is complete.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
6 of 10
Date Revised: 5/02/05
•
•
•
Via CTT, select all RPO options and complete the quotation as close as you can, to the
customer specifications.
Save the proposal twice using the '
Save Quote'function. CTT will delete your quote after it
has been sent. You can use the second copy when you submit an order if your inquiry is
approved.
On the order information screen in CTT, after entering the usual order numbers, dealer
code, FIN, and ship to code, click on the '
VSO Option development'box.
•
Click on '
Flag Order for VSO Inquiry'
.
•
Click the '
VSO Inquiry Information'box.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
7 of 10
Date Revised: 5/02/05
•
Fill out the requested information below:
Number of units expected
Dealer Contact, phone, fax and e-mail.
Engineering details – This is where you describe exactly what you want. The
more information you can provide, the better, including option application
information.
•
Send the order/inquiry via the web (CTT) and an Option Development Analyst will
forward to Blue Diamond Engineering Team for review.
Blue Diamond Engineering Team will respond to Ford with feasibility, timing and cost.
Once VSO Sales has a reply to your Inquiry, an email will be sent to the email address
supplied at time of Inquiry submission. This email will contain a hyperlink to the webbased VSO Inquiry System. Once in the VSO System, an Inquiry Reply screen is used
to display our response to your special option request(s).
•
•
vsomail1@ford.com
1-800-34FLEET, Prompt #4
8 of 10
Date Revised: 5/02/05
•
If feasibility, timing, and price are acceptable, please submit an order in CTT.
The following
may be
viewed/accessed
from the Inquiry
Reply Screen:
Submitter,
Ordered RPO
and VSO,
Requested
Options, Print
DIRA, Cancel
Inquiry, and
Dialogue.
•
When multiple requests are submitted as one Inquiry, each request is reformatted.
VSO Sales’ response to each request is visible on the Reply Text screen.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
9 of 10
Date Revised: 5/02/05
•
During the inquired option development process, questions may be submitted via
‘Dialogue’ located within the Inquiry Reply screen. Both Ford Motor Company and
Dealerships use this screen for informal dialogue.
•
Once you have received an inquiry reply, additional options may not be requested via
dialogue.
For additional information and instruction, please call 1-800-34FLEET, menu selection #4,
then press #4 to speak to one of the F650-F750 Super Duty and LCF Option Development
Analysts.
vsomail1@ford.com
1-800-34FLEET, Prompt #4
10 of 10
Date Revised: 5/02/05