835 Solutions How to contact us For help with 835 files, please call the appropriate number from the list below. If you have questions about how a claim was processed, please call 1-877-842-3210. 835s with EFT (Electronic Funds Transfer) Electronic Payments & Statements (EPS) enrollees Question/Situation Resources • If you receive your 835 file from UnitedHealthcareOnline.com, contact OptumHealth Financial Services at 1-866-842-3278, option 5. • Format • Data content • Delivery questions • If you receive your 835 file from a clearinghouse, please contact your clearinghouse directly. • If you have a direct connection with UnitedHealthcare, contact our EDI Support Line at UnitedHealthcareOnline.com > Contact Us > EDI Issue Submission (an ID and password are not required) or call 1-800-842-1109, prompt 4, option 2. • If you receive your 835 file through Connectivity Director, call the Connectivity Director Help Desk at 1-800-445-8174 or email unitedhelpdesk@ediconnect.com. EPS data on UnitedHealthcareOnline.com or on the OptumHealth Financial Services website Contact OptumHealth Financial Services at 1-866-842-3278, option 5. You received your 835 but not your corresponding electronic payment Contact OptumHealth Financial Services at 1-866-842-3278, option 5. 835s associated with paper checks Question/Situation Resources Format and data content questions Contact our EDI Support Line at UnitedHealthcareOnline.com > Contact Us > EDI Issue Submission or call 1-800-842-1109, prompt 4, option 2. You received your 835 but not a paper check Contact Claims Customer Support at 1-877-842-3210. • If you receive your 835 file from a clearinghouse, please contact your clearinghouse directly. Questions regarding the delivery of your 835 • If you have a direct connection with UnitedHealthcare, contact our EDI Support Line at UnitedHealthcareOnline.com > Contact Us > EDI Issue Submission (an ID and password are not required) or call 1-800-842-1109, prompt 4, option 2. • If you receive your 835 file through Connectivity Director, call the Connectivity Director Help Desk at 1-800-445-8174 or email unitedhelpdesk@ediconnect.com. Additional 835 Solutions Guides: • T ypes of UnitedHealthcare 835 Files •P rovider-Level Adjustments Basics •P rovider-Level Adjustments Overpayment Recovery Insurance coverage provided by UnitedHealthcare Insurance Company or its affiliates. Health plan coverage provided by UnitedHealthcare of Arizona, Inc., UnitedHealthcare of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare of Washington, Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc. or its affiliates. ©2012 UnitedHealthcare Services, Inc. UHCEW621154-000