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A C C E L E R AT E S M A RT D E C I S I O N M A K I N G
How to Improve Your Operational Efficiency
February 26, 2014
Decisyon, Inc. © 2014 Confidential / Patents Pending
Speakers
• John O’Rourke
VP of Marketing – Decisyon
• Hugo Toledo
CTO and Principal – Chateaux Software
• Gary Banks
Senior Vice President – Customer Services, Decisyon
• Lauren Belford
Presales Manager - Decisyon
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Agenda
• Improving Operational Efficiency
• Decisyon Solution Overview
• Decisyon Solution Demonstration
• Customer Examples
• Summary and Questions
3
Decisyon, Inc. © 2014 Confidential / Patents Pending
Improving Operational Efficiency
Hugo Toledo
CTO and Principal – Chateaux Software
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Improving Operational Efficiency –
Putting the Action in “Actionable”
February 26, 2014
Current Environment – Manufacturing & Supply Chain
 Top executives identify the ability to quickly change sourcing, manufacturing,
distribution, and other activities to balance supply and demand as a top
priority.
 Flexibility is sacrificed in favor of direct product cost reductions.
 Companies surveyed to date say their top three barriers to flexibility are
errors in demand forecasts, long supplier lead times, and product
proliferation.
 Shorter product cycles, increased customer demands, the pursuit of lowercost locations, and the race to new markets increase the barriers to flexibility.
 Most companies have not developed and synchronized the supply and
demand sides of their businesses to reduce the barriers to flexibility and
profitability.
Copyright © 1999-2014 Chateaux Software. All rights reserved.
6
Current Challenges and Objectives – a Few Stats
 Challenges of manufacturing executives in 2013
•
26% - a lack of collaboration across different departments
•
25% - having too many disparate systems and data sources
•
25% - attaining ROI justifications for improvement investments
 Top Strategic Objectives of Manufacturing Executives in 2013
•
66% - ensuring consistent quality
•
56% - responsiveness to customer demands
•
49% - increasing production capacity and capabilities
Good information is still an issue, but collaboration and
concerted action are becoming a greater concern
Source: LNS Research
Copyright © 1999-2014 Chateaux Software. All rights reserved.
7
Classical BI Solutions – Benefits and Limits
 What Classical BI can do well?
 Provide timely consolidated information.
 Identifies problem areas requiring action.
 Identify results of prior actions in similar scenarios.
 What Classical BI does not do well?
 What it cannot do well is facilitate action.
 Tends to leave when the action begins.
 Then it reappears in the “after action” analysis.
What is the next step in the evolution?
Copyright © 1999-2014 Chateaux Software. All rights reserved.
8
Scenarios:
Where Classical BI Falls Short
Handling Quality Control Data
S&IOP
New Product Development
Free Trade Agreements
The Slow Boat from China Syndrome
Copyright © 1999-2014 Chateaux Software. All rights reserved.
9
Harnessing a Flood of Quality Control Results

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Copyright © 1999-2014 Chateaux Software. All rights reserved.
A maker of medical equipment was struggling
with quality control data from their production
line.
Major test failures were clear, but many
reliability indicators were only represented by
subtle trends in large populations of data.
The number of components and variety of tests
was proliferating.
The flood of data coming from automated test
condition monitoring equipment was creating an
ever increasing delay of analysis.
Product was shipped long-before all quality
control data could be analyzed.
A classical BI solution assisted in decreasing
latency and eventually provided visibility prior to
shipping.
However, issues that were uncovered required
coordinated action involving production,
maintenance, engineering, supply, and legal.
BI did not help in mounting a coordinated
response to issues discovered.
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Sales and Inventory Operational Planning
Inventory: We
have 200 days
of product X,
Y, & Z.
Great. Now
how do we do
this?
Plant Manager:
Production calls
for a big run of
Product X
Sales: Product
X is not going
anywhere
Copyright © 1999-2014 Chateaux Software. All rights reserved.

S & IOP is a periodic process used by
many manufacturing and distribution
companies.

It combines current knowledge from
sales, inventory management, and
plant operations in order to make
concerted decisions about
operational objectives.

It results in a consensus among the
parties on recommended changes to
sales, inventory, and manufacturing
plans.

Information is helpful, but each
organization implements revisions on
their own.

Many times the pieces don’t come
together and results are mixed.
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Sales and Inventory Operational Planning
Inventory: We
have 200 days of
product X, Y, &
Z.
Let’s get
approval and
implement now.
 Classical BI makes a solid
contribution to the process by
providing comparable
information that each can bring
to the table.
 Once those decisions are
reached, Classical BI does not
come back into play until after
all the actions have occurred.
Plant Manager:
Production calls
for a big run of
Product X
Copyright © 1999-2014 Chateaux Software. All rights reserved.
Sales: Product X
is not going
anywhere
 What is needed is way to link
the input to the actions, keeping
the participants connected
throughout the process.
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Operational Intelligence – New Product Development
Competitive
Intelligence
Materials
R&D
Ideas
Marketing
Product
Manufacturing
Set
Up
Pricing
Inventory
Ship
Sales
 New Product development is the primary growth factor for many companies.
 Window of opportunity is short; to capitalize, the cycle must be short.
 Introducing a new product is easy, right?



Great Idea
A little marketing!
Check a few things ▪
▪
▪
▪
▪

Freedom to operate
Get a few approvals
Line up suppliers
Line up customers
Define and price it (enter 1498 fields into your ERP)
Make and Ship it! (unless you forgot field number 1384 in your ERP)
Copyright © 1999-2014 Chateaux Software. All rights reserved.
13
Operational Intelligence – New Product Development
Competitive
Intelligence
R&D
Ideas
Marketing


Materials
Product
Pricing
Manufacturing
Set
Up
Inventory
Ship
Sales
A good BI solution can help in several ways:
 Provide analysis of similar product roll outs.
 Provide market analysis.
 Provide analysis to support pricing.
 Provide analytics on likely partner responses (ordering behavior).
 Provide some project management information on the process.
However, you can not easily bring together:
 The continuous and rapidly growing pool of information.
 The current and needed consensus and approval.
 The actions taken and not taken.
 The entire group of participants in the process.
 The ability to make transactions occur in various applications.
Copyright © 1999-2014 Chateaux Software. All rights reserved.
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Free Trade Agreements – Duty or Profit
Leveraging Free Trade Agreements can significantly impact margins.
Can mean success or failure of introducing a new product into a country.
Information and timing requirements are strict, minor differences can matter.
BI can provide information, but cannot coordinate actions.
Copyright © 1999-2014 Chateaux Software. All rights reserved.
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FTAs – Crises Management Scenario
Quarantine!

What happens outside the boundaries of well-defined, repeatable processes?

Your container arrives in Brazil from Massachusetts. It is opened up and there are
“Made in Republic of Korea” labels discovered. Suddenly, you have needs:

Gather information about this shipment quickly.

Track all correspondence.

Involve multiple parties in a dynamic, yet to be defined, process.

Notify management of status and get approvals quickly.

Oh yes, determine how orders will be filled and take actions.

Respond to multiple legal demands for information or action.

Document every step.

Have all this at your fingertips.
Copyright © 1999-2014 Chateaux Software. All rights reserved.
16
Operational Intelligence – Supply Disruption
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Copyright © 1999-2014 Chateaux Software. All rights reserved.
Of course it is insured. But how
do you quickly understand the
impact of this potential or
actual loss on fulfillment?
A good BI solution can
probably let you determine
what was in the shipment,
whether (and to whom) it was
already committed, availability
of alternate stock, and a view
of various customer
agreements.
But, how do you coordinate a
contingency plan? What parts
of that plan may have to be in
motion prior to the actual
event? How do you turn the
actions on and off in response
the final outcome?
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Collaborative BI –
Going from “Actionable” to Action
Copyright © 1999-2014 Chateaux Software. All rights reserved.
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Operational Intelligence and Collaboration
 So people get their information… then what?
 It is true that consistent information that is compatible across
functional boundaries sets the stage for concerted action.
 But once the information has allowed the participants to identify a
problem area, they are on their own.
 Fire up the phones, emails, texts, instant messages, video conferences,
file sharing mechanisms, issue trackers, operational applications, and
all the other disconnected pieces of the puzzle that make daily
operational life.
 Then try to be confident that necessary solutions and adjustments are
going to happen as needed.
 Classical BI solutions rarely tie these things together.
Copyright © 1999-2014 Chateaux Software. All rights reserved.
19
Next Generation Operational Intelligence
 We need a platform to enable collectively proposing actions,
getting approvals or consensus, taking actions, and monitoring
those actions.
 After actionable information, there is action.
 Action requires context, connection and collaboration.
 Accomplishing that on a single BI platform, rather than with
point solutions, allows people to participate in different
processes with the comfort and familiarity that the same look
and feel provides.
Drive a Data-Driven Organization that Translates Insights
into Action
Copyright © 1999-2014 Chateaux Software. All rights reserved.
20
Decisyon Solution Overview
John O’Rourke
VP of Marketing - Decisyon
Gary Banks
SVP of Customer Services - Decisyon
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Company Overview
• Founded in 2005
• Offices in Stamford, CT | Latina (Rome) | Milan,
90 employees worldwide
• Focus on Collaborative BI/Performance
Management – Accelerating Smart Decision
Making
• Blue chip customers: 200 companies using
Decisyon technologies & applications
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Many of the World’s Leading Companies Use and Retain Decisyon
Pharma/Healthcare
Manufacturing
Financial/Banking
Retail/Fashion
Food & Beverage
Automotive
Energy
Telecom/Media
Travel/Transportation
Average revenue of $17B for our top publicly reported customers
Average 3-year retention >90%
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Decisyon, Inc. © 2014 Confidential / Patents Pending
What Decisyon Solves
“60% of executives admitted they made bad decisions as often as good decisions.”
"Flaws in Strategic Decision Making: McKinsey Global Survey Results" January 2009
Survey of 2,207 Executives
For collaboration to work better, employees don’t need more social channels—they need
the work itself to be more social. Embedding collaboration into business processes
will transform the nature of work.
Accenture
Two-thirds of the $900 billion - $1.3 trillion value creation opportunity afforded by social
technologies lies in improving communications and collaboration within and across
enterprises. We estimate that companies could raise the productivity of knowledge
workers by 20% – 25%.
McKinsey
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Introducing Decisyon 360
Breakthrough in Collaborative BI and Performance Management
• Accelerates Smart Decision Making
• Only Unified Platform for Rapidly Building
Operational BI and Planning Applications
• Unifies Everything in a Single Metadata Model:
–
Social Collaboration
–
Operational Business Intelligence
–
Analytics
–
Planning and Forecasting
–
Execution into Workflows
–
Structured and Unstructured Data
–
Full Mobile Support
• Rapid Delivery of Collaborative Enterprise
Applications
• Deployed On-Premise or in the Cloud
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon Solutions
• Decisyon/Engage (a.k.a. Ecce) –
social CRM application that helps
improve customer care and
retention
• Decisyon/Plant – operational
intelligence solution that drives
efficiency in manufacturing
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Industry Solutions Built Using the Decisyon Platform
Platform Drives:
OPERATIONAL
BI & PLANNING
MANUFACTURING
SOCIAL CRM
BANKING &
FINANCE
RETAIL / FOOD &
BEVERAGE
AUTOMOTIVE
Decisyon Built Solutions
SaaS & On-premises
Partner Built Solutions
SaaS & On-premises
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Customers Using Decisyon Report Breakthroughs
In Innovation, Speed, Revenues & Cost Savings
25% - 35%
Reduction In Time
Required for
Planning Process
15% - 40%
Improvement In
Deployment
Time & Costs
Source: Decisyon customer survey
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Decisyon, Inc. © 2014 Confidential / Patents Pending
10% - 15%
Year-Over-Year
Operating
Expense
Improvements
20% - 40%
Increase In
Lead Generation
Closure
20% - 50%
Increase In
Customer
Satisfaction
Cross-System Manufacturing Innovation
The new era of manufacturing
will be marked by highly agile,
networked enterprises that
use information and analytics
as skillfully as they employ
talent and machinery to
deliver products and services
to diverse global markets.
McKinsey Global Institute
“Manufacturing The Future: The Next Era Of Global
Growth And Innovation”
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon/Plant
Decisyon/Plant provides manufacturers the ability to power holistic plant operations monitoring and
management – in near real-time.
From customer order through production to delivery,
Decisyon/Plant allows manufacturers to manage their entire supply chain and manufacturing
processes in unique and visual ways – including in-plant operations and upstream/downstream
partners.
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon/Plant Adds Data-Driven Collaborative Layer
General Management
Planning
Warehouse
Production
Maintenance
QC
QA
Collaborative
Layer
Transactional
ERP
MHS
Automation
Control
MES
CMMS
Bridge systems
(e.g. SCADA, HPLC, etc)
Equipment & Execution
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Decisyon, Inc. © 2014 Confidential / Patents Pending
LIMS
Suppliers
QMS
Decisyon/Plant
Operational Efficiency: Sources of Customer Value Added
Agile / Lean Principles
– Muda : eliminate waste
– Pull: Actions driven by Customer
Un-used talent
Bad Quality
Inventory
demands
– Visual User Interface
– Kanban: Pull Materials JIT
– Mura: smooth workflow for Operational
Over Production
Operator Motion
Processing
Efficiency
– Poka-Yoke: Quality, error proofing
– Kaizen: Collaboration, continuous
improvement
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Transportation
Idle Time
Social Plant
HOW COMPANIES ARE ORGANIZED
Hierarchical
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HOW COMPANIES REALLY WORK
Networked
•
Decisyon/Plant enables enterprises to easily create areas, groups and initiatives for every
department or process cross-departments.
•
From managers to machine operators, employees throughout the plant can collaborate
with each other, not in a chat room or email, but in conversations around a set of facts.
•
Decisyon/Plant moves the focus to the interaction between people around a set of data,
enabling the “collaborative” and “extended” Plant: the Social Plant.
Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon/Plant Virtual Control Room
The “Virtual Control
Room” is the users’ entry
point.
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon/Plant – Process Synchronization
– Production
Order
management
– Horizontal view
for the process
owner
– Vertical view for
the department
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon/Plant – Pull Systems
– Just in Time
Inventory
– Quality, Errorproofing
– Collaborative
Integration with
Production
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon/Plant – Production Mashboards
– Interactive, structured
operations with people
and systems.
– Visualization
– Analytics
– What if simulations
– Execution
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Holistic Operations Monitoring & Management
360° Operational View
Agile Linking
• See everything from the customer’s
perspective – enabling their needs to drive
plant activities.
•
Build an agile layer across existing plant
systems to streamline information flow –
connecting ERP, MES, SCADA, LIMS, MHS,
legacy systems, and unstructured data.
•
Create applications that span multiple facilities often with disparate systems and processes.
•
Eliminate gaps in your overall production
processes.
• Anticipate log-jams in processes.
• Prescribe solutions.
• Facilitate pull-manufacturing, so information
can seamlessly flow from market to
management – covering either the whole
supply chain or just a portion.
Collaborative Operations
• Visually represent process flows.
•
Facilitate cross-process communication –
ensuring that the ‘right hand’ always knows
what the ‘left hand’ is doing.
•
Easy-to-use by managers and operators alike.
• Capture very detailed data in real time from the
shop floor while there is still time to act.
• Summarize data to separate signal from noise.
38
Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon Solution Demonstration
Lauren Belford
Presales Manager
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Decisyon, Inc. © 2014 Confidential / Patents Pending
Janssen Finds Remedy for Supply Chain and Production Issues
With more than 275 operating companies in over 60 countries, J&J employs nearly
128,000 people. The Janssen Pharmaceutical companies of J&J operates some of the most
advanced plants in the world in terms of automation.
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Challenges/Requirements
The Results
• Janssen (Latina Plant) wanted to further
advance their efficiencies by adding
capabilities such as real-time views into plant
systems and automated data gathering
• They also wanted to improve coordination of
activity and people across many
departments and systems
• Collaborating around actual data in real-time
was critical to on-time order delivery
• Decisyon/Plant to link systems, deliver near
real-time visualizations of structured and
unstructured data in certain areas
• Introduced collaboration methods in certain
areas to support rapid decision-making and
execution directly back into plant processes
• Decisyon/Plant enables the Janssen Latina
plant to apply lean principles throughout
their operations.
Decisyon, Inc. © 2014 Confidential / Patents Pending
Decisyon Powers Supplier Management at Janssen
With more than 275 operating companies in over 60 countries, J&J employs nearly
128,000 people. The Janssen Pharmaceutical companies of J&J operates some of the most
advanced plants in the world in terms of automation.
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Challenges/Requirements
The Results
• The External Supplier Integration (ESI)
needed to centralize information on external
partners
• Needed a collaborative framework to provide
access to internal and external information
on suppliers including news, publications,
web and social media
• Needed to improve process alignment
among ESI regions to manage external
partner information, streamlining views of
multiple tools & repositories and
consolidating and standardizing the ESI
knowledgebase.
• Decisyon based External Repository &
Intelligent Collaboration Application (ERICA)
• ERICA integrates multiple data repositories,
eliminates duplication, and optimizes end
users’ ability to navigate the data
• It provides real-time access to structured and
unstructured data, internal and external
• Consistency in external partner selection
• Improved price negotiations with suppliers
• Improved Supply Chain reliability, improved
risk and quality monitoring
Decisyon, Inc. © 2014 Confidential / Patents Pending
Zambon Improves Efficiency with Decisyon
Multinational pharmaceutical and chemical company with revenue of €550M annually.
Headquartered in Milan, Italy with manufacturing facilities located in Italy, Switzerland,
France and China. More than 2,000 employees and operations in 15 countries
Challenges/Requirements
• Needed a reliable, collaborative data-driven
environment to improve the efficiency of
Packaging Lines
• Needed a complete picture of shop floor
performance
• Needed real-time views on the line status
given by a suitable and cost-effective light
Manufacturing Execution System
42
Decisyon, Inc. © 2014 Confidential / Patents Pending
The Results
• Decisyon/Plant provides plant managers realtime visibility into operations across multiple
plants
• Managers can collaborate around the right
systems and data to directly manage
production activities
• Stoppages can be reduced because
collaboration happens in real time to solve
problems as they occur.
• $270,000 annual cost-savings
• 10-20% faster deployment time compared to
using a competitor’s system
Summary
• Collaborative BI Improves Operational Efficiency – Putting the
Action in “Actionable”
• Many Use Cases in Manufacturing/Supply Chain
•
Sales and Operations Planning
•
Plant Operations
•
Supply Chain Management
• Decisyon Solutions are Delivering Value Today
•
Increased Efficiency and Productivity Through Collaboration
•
Improved Visibility - Structured and Unstructured Data
•
Transform Business Processes – Unified Platform
• Over 200 Customers Already Achieving Benefits
• Decisyon and our Partners are Available to Help
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Decisyon, Inc. © 2014 Confidential / Patents Pending
For More Information
• www.decisyon.com
• www.facebook.com/Decisyon
• https://twitter.com/Decisyon
• www.linkedin.com/company/Decisyon-inc
• Email:
john.orourke@decisyon.com
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Decisyon, Inc. © 2014 Confidential / Patents Pending