Essential Tips on How to Win the IT Asset Management Challenge Chris Ross – MVP Principal Consultant, CPL SysCtr Cireson Chris.Ross@Cireson.com Andreas Baumgarten – MVP IT-Architect H&D Training und Consulting GmbH aba@hud.de http://www.systemcenteruniverse.ch Agenda       Overview of ITAM Overview of Cireson Asset Management Demo: Self-Service Hardware Request Demo: Move/Add/Change (MAC Requests) Demo: T-1000 Terminator Example Summary  Raffle: Cireson Asset Management!!! http://www.systemcenteruniverse.ch Raffle: Cireson Asset Management  Please see Jackie to fill out raffle ticket  One winner will be drawn at the end of this session  Total value: Cireson Asset Management +/- $30,000 USD http://www.systemcenteruniverse.ch Overview of ITAM  IT Asset Management allows you to control assets from three main areas:  Technical  Organizational  Financial http://www.systemcenteruniverse.ch Maturity Model Cireson Asset Management Discovery Tools True Asset Lifecycle Strategic Performance Accountability Technical Inventory Reduce Cost Spreadsheets Reduce Risk Gain Control Manual Tracking Limited Control No Control ITAM DISCIPLINE http://www.systemcenteruniverse.ch Overview of Cireson Asset Management        Built into Service Manager Best of breed ITAM / ITIL / MOF aligned Configuration Manager driven Connector enabled Any Asset, not just computer or server Licensing: Site License http://www.systemcenteruniverse.ch Demo: Self-Service Hardware Request  Access through Self-Service portal for convenience  Easily enable end users to make requests for hardware  Wrap process around request  Approvals  Activities for fulfillment  Notifications http://www.systemcenteruniverse.ch Demo: Laptop Loaner Request      One of the most often asked for processes Set user automatically Works on multiple Cis Status update Loaned Date and Return Date set  Notifications (bug the user, get the laptop back) http://www.systemcenteruniverse.ch Demo: T-1000 Terminator Example  Concept: Easily target assets to reclaim back to the company  Useful for informing manager what terminated employee owes for equipment  Standardize process  Automate the clean-up of your data! http://www.systemcenteruniverse.ch Top 10 ITAM Tips 1. 2. 3. 4. Move away from static sources like Excel Involve self-service for maximum Efficiency Focus actual software license count – Avoid Over Licensing Define and manage process for each asset ordered to retirement 5. Mice, keyboards, and other non-capital assets should not be managed http://www.systemcenteruniverse.ch Top 10 ITAM Tips 6. Start small, don't try to manage 10 different Asset Types Day 1… start with 2 or 3 7. Play nice with finance! 8. Train, train, train! 9. Include Software Asset Management in the strategy 10. Import data as much as possible http://www.systemcenteruniverse.ch One final thought…  Remember: ITAM can be very difficult  But like most things in life, the simplest solution is usually the correct one! [Occam’s Razor] http://www.systemcenteruniverse.ch Turbo-Charge Your Service Manager  This afternoon at 14:30 in Shuttle 3  Shaun Ericson and Paul Sutton  Each attendee at session will receive the Outlook Integration app for FREE!  Remember to tweet @it_monkey  http://www.systemcenteruniverse.ch We need your feedback! Thank you! Session Feedback Overall Conference Feedback https://de.surveymonkey.com/s/SCU2013DACHSessionFeedback https://de.surveymonkey.com/s/SCU2013DACHOverallFeedback http://www.systemcenteruniverse.ch