1. No category

New Smartphone Activation
Prior to starting these instructions, call Sprint to swap your phone service.
*Do NOT power on your new smartphone prior to calling Sprint*
1. Power off your old phone
2. Power on your new smartphone
(press and hold the button at the top until the logo appears on the screen)
3. Slide arrow to the right to unlock
Set your new smartphone down and wait for activation to
complete before proceeding (this can take up to 15
minutes)
 Searching… will be the status in the upper-left
 Waiting for Activation message will appear.
 Phone is activated message will appear when the
Sprint service is activated.
4. When Phone is activated message appears, Tap on Dismiss
1|Page
Mobility How To Documentation
Collaborative Communications
5. Tap on Safari
6. Tap in the Go to this address field (at the top of the screen)
(if the on-screen keyboard doesn’t appear, tap in the Go to this address field again)
a. Type in: m.dm/dhsoha
b. Tap on Go
7. Tap Continue
A brief note on using the iPhone keyboard…
To type in capital letters, tap the shift key first
The shift key will highlight when it is active
To type in numbers, tap the numbers shift key first
2|Page
Mobility How To Documentation
Collaborative Communications
8. Tap in each of the fields and type in your information as shown…
a. Username: OR# (ex: or0123456)
b. Password: Network password (password you use to log into your PC)
c. Domain: DHS (this field may be filled in automatically)
d. Tap Continue
IF the next enrollment screen says Invalid domain, username
or password, Tap on the Back button, then repeat Step 8.
If you receive this message three or more times, you will need to contact the Service Desk
to have your network account unlocked.
9. Read and accept the MaaS360 Terms and Conditions
a. Tap checkbox next to I have read and accept the terms.
b. Tap Continue
10.Read and accept the DHS|OHA Terms and Conditions
a. Tap checkbox next to I have read and accept the terms.
b. Tap Continue
11.Tap Continue
3|Page
Mobility How To Documentation
Collaborative Communications
12.Tap Install
13.Tap Install Now
14.Tap Install
15.Tap Done
16.Tap Continue
17.Tap Window icon (at the lower-right of the screen)
18.Tap the Red X to close the browser window (at the upper-left of the window)
19.Press the Home button
4|Page
Mobility How To Documentation
Collaborative Communications
20.You will be prompted to enter a passcode for the device
(this is the code you will use to unlock the phone when it is locked)
a. Tap Continue
b. Enter a passcode, then Tap Continue
 Must be at least 4 numbers in length
 Cannot contain ascending (1234), descending (4321), or
repeating (1111) digits.
c. Re-enter to Confirm passcode, then Tap Save
21.Tap on Mail
22.Enter your Active Directory password
a. Tap in the white box where Password is displayed
b. Type in Active Directory password (this is the password you use to log into
your computer)
c. Continue on to Step 23, it can take several minutes for your
email/contacts/calendar to start populating
23.Press the Home button
24.Tap on MaaS360 icon (may need to scroll home screen to the right to find the icon)
5|Page
Mobility How To Documentation
Collaborative Communications
25.Tap on OK, on “MaaS360” Would Like to Use Your Current Location pop-up
26.Tap on OK, on “MaaS360” Would Like to Send You Push Notifications pop-up
27.Press the Home button
28.Log into Lync 2010 (this step is optional)
a. Tap on Lync 2010 icon
b. Tap on More Details
c. Enter your login credentials
 Sign-in Address: (ex: joe.user@dhsoha.state.or.us)
 Password: Network password (password used to log into your PC)
 User Name: dhs\OR# (find \ key by pressing then on the keyboard)
 Tap on return on the iPhone keyboard to log into Lync 2010
29.Press the Home button
6|Page
Mobility How To Documentation
Collaborative Communications
30.Tap on Phone
31.Tap on Voicemail
32.To set up your voicemail, tap on Set Up Now
(until you set this up, you will be able to receive voicemail)
33.Create a voicemail password
a. Enter a voicemail password (must be a 4-digit PIN)
b. Tap Save (at the upper-right of the screen)
c. Enter your voicemail password again
d. Tap Save
e. Tap Custom
 Tap Record
 Speak into the phone to record a greeting
 Tap Stop
f. Tap Save
*The voicemail PIN will only be required when you dial into your voicemail from another
phone, such as your desk or home phone*
34.Press the Home button
35.Your smartphone setup is now complete.
7|Page
Mobility How To Documentation
Collaborative Communications