CMMI: How to build innovation on demand factory. St. Petersburg, 23rd of October 2013 Alexey Komarov, Quality Director Innovation on demand 1 Reksoft, 2013 VUCA = VOLATILE, UNCERTAIN, COMPLEX AND AMBIGUOUS 2 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Portable music vs. mp3-player 3 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Yellow pages vs. Google Maps 4 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Bookstore vs. ozon.ru online megamarket 5 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Printed books vs. eBook Reader 6 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Printed maps vs. Navigator 7 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… IBM PC computer vs. iPad and iPhone 8 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Cavemen drawings vs. Instagram 9 Reksoft, 2013 Technologies shape totally new world around us. THEN… NOW… Photo-albums vs. Facebook 10 Reksoft, 2013 The world is changing… 11 Reksoft, 2013 Innovative, awesome and… unreliable and unstable. Windows 98 12 iPhone’s “golden route” Surface Reksoft, 2013 VUCA - volatile, uncertain, complex and ambiguous world. “Strategy is dead.” “Management is dead.” “The big idea is dead.” “Marketing is dead.” Kevin Roberts, CEO of Saatchi & Saatchi “We don’t just live in a VUCA world - a volatile, uncertain, ambiguous and complex world - we live in a super VUCA world.” Speech at the IoD's Annual Convention taking place at London in 2012 13 Reksoft, 2013 Welcome to the world of IT Always creating something new … even when creating replica. … but to make a copy costs $0. Customer never knows what he wants or needs, but is sure you do know … until you deliver it. … and as customer sees it you face huge amount of changes requests. Innovation – is when you don’t know what you are looking for, but you know for sure when you’ve found it. 14 Reksoft, 2013 THE METHOD 15 Reksoft, 2013 What is CMMI? Capability Maturity Model Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. Developed in the end of 1980’s at SEI Institute, Carnegie Mellon University. “All models are wrong, but some are useful.” - George Box, Quality and Statistics Engineer. 16 Reksoft, 2013 CMMI cornerstone concept is “process”. “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” – W. Edward Deming. 17 Reksoft, 2013 Typical development processes Ready for Setup Elicit needs/goals Project Definition Identify tailoring parameters Staffing Identify resources Project Organization Outline schedule Contract Development Pre-operations 18 Setup complete Pilot complete Implement Pilots Ongoing Operations Know-how Transfer Evaluate Service Level Relationship Management Process Tailoring Improve Framework Change Management Process Improvement Setup Piloting Continuous Operations Reksoft, 2013 Three constellations of CMMI 19 Reksoft, 2013 CMMI Framework 20 Reksoft, 2013 Process Area Profile (Reksoft data) ML 5 ML 4 Optimizing Causal analysis & resolution Organizational Performance Management Quantitatively Managed Quantitative project management Organizational process performance Defined ML 3 Decision analysis & resolution Risk management Integrated project management Organizational training Organizational process definition Organizational process focus Validation Verification Product Integration Technical solution Requirements Development Managed ML 2 21 Configuration management Process & product quality assurance Measurement & analysis Supplier agreement management Project monitoring & control Project planning Requirements management satisfied not satisfied not applicable Reksoft, 2013 Process Area Components 22 Reksoft, 2013 What are the benefits? 23 Reksoft, 2013 Understanding process behavior via Monte-Carlo simulation Is it possible to deliver Story Point with less than 3 defects with 90% confidence? What is the attribute which contributes most? How to increase CR stability? Schedule CR to the next release? Better requirements management Increase Customer Sessions? 24 Increase review period with customer ? Reksoft, 2013 Quality Management System in Reksoft  ISO 9001:2008 certification since 2000  Development processes are based on ISO 12207 and agile methodologies (SCRUM)  Project Management processes are based on PMI PMBoK  CMMI for Development Maturity Level 5 official appraised in 2013: • All departments appraised: Financial, Telecom, Public Sector and CrossIndustrial Projects. • Appraisal performed by IAL Software Engineering, S.A. • Details available at https://sas.cmmiinstitute.com/pars/pars_d etail.aspx?a=20167. 25 Reksoft, 2013 Thank you Alexey KOMAROV Quality Director komarov@reksoft.com Saint Petersburg Phone: +7 812 325 2100 www.reksoft.com 26 Reksoft, 2013 References/Citation 1. The Drum. "Marketing is dead" says Saatchi & Saatchi CEO Visited 1.10.2013 http://www.thedrum.com/news/2012/04/25/marketing-dead-sayssaatchi-saatchi-ceo#ooW2tCv1J9A33SdY.99 2. Overview of CMMI Model Components. Module 3. Software Engineering Institute Carnegie Mellon University, 2011. 3. CMMI Institute. Guidelines for Announcing Your CMMI Appriasal. 2013. 4. Internet Trends D10 Conference 5/30/2012, Mary Meeker. 2012. 5. Reksoft. Quality Management Approach. 2013. 27 Reksoft, 2013