How to attract “ideal employee” and create the culture of high loyalty within the company April 2013 www.ExigenServices.com Our vision : Company for people • Employees happiness is the key factor of company success • Employer value proposition (non monetary) -Individual approach to each employee -Work-Life balance allowance -Personal career path for each employees -Knowledge management and sharing: trainings and seminars 2 Confidential HR processes Company Strategy Company Strategy HR Strategy 1. Staffing 2. Staff development and motivation 3. Organizational Development Support 5. HR Branding 1.1 Hiring 2.1. Adaptation 3.1 Organization structure support 4.1 Administration 5.1 Labor market positioning 1.2.Referral 2.2 Performance review 3.2 Measurement and analysis 4.2 Employee check 5.2 Employees involvement 1.3 Relocation 2.3 Succession & Career planning 3.3 HR procedures creation and support 4.3 Compensation and benefits 5.3 Social media and web visibility 1.4. University program 2.4 Training and Certification 3.4 HR processes automation 2.5 Reassignment 2.6 Retention 2.7 Incentive program 2.8 Exit interview 3 4. Personnel Administration Confidential Staffing Hiring • Principles of hiring in Exigen • HR interview and company presentation • Tech interview with High qualified company specialists University program • Relationships with Universities • IT college • Internship 4 Confidential Staffing: adaptation period Adaptation on three levels: Company, Practice, Project Welcome excursion Newbies’ introduction HR interview with newbies Adaptation trainings 5 Confidential Staff development and motivation Best practices • HR generalist in each department • Investment to people • System of mentoring in each project • Succession planning according career map • Knowledge sharing practices • Strong internal training system (>20 hours/ person/ year) • Individual approach to personnel development 6 Confidential Staff development: career path Managerial Path Project Manager (PM) Trainee / Technician SW Test engineer/ SW engineer / Analyst (BA) Delivery Manager (DM) Delivery Director (DD) Global Delivery Director (GDD) Functional Lead Chief Technology Officer (CTO) Test Lead/ Team Lead/ Tech Lead Technical Path Tech Project Lead (TPL) 7 Confidential Technical Delivery Manager Organizational development support Best practices • Work according to company strategy • Feedback to business • Continues improvement • Corporate culture based on principles of quality, cooperation and knowledge sharing 8 Confidential Personnel administration Best practices • Benefits: social package • Creativity • Work according to employees needs 9 Confidential Exigen Services HR brand : creation and promotion Brand definition. A brand is more than just advertising and marketing. It is nothing less that everything anyone thinks of when they see your logo or hear your name. David F. D’Alessandro Exigen Services brand values: • Opportunities • Innovation • Team • Professional development • Fun 10 Confidential Exigen Services HR brand : creation and promotion • Company web-sites • Intranet portal • SM • Information materials for newbies • Company presentations 11 Confidential HR branding HR branding tools: • • • • 12 Information Involvement Motivation Feedback Confidential Information: news from top management • Staff meetings with top management, site and delivery management • “Questions and answers” on the portal 13 Confidential Information: corporate newsletters 14 Confidential Information: social media • Facebook • ВКонтакте • LinkedIn • Twitter 15 Confidential Information: web-site “People at Exigen” page • start – April 2012 • Success stories from all CIS offices • New stories are added monthly – as a result of “Person of the Month” nomination 16 Confidential Information: Intranet portal • Telephone directory • Company news • Projects and people • Questions and answers • Photo album • Art gallery • Travel notes • The best of the best • Info for employees 17 Confidential Involvement: teambuilding 2012: 14 teambuilding events Promotion: - intranet portal - corporate newsletter - social media - video contest 18 Confidential Involvement: Exigen for Children’s Day Main focus – employees’ loyalty Promotion: - intranet portal Освещение: интранет портал, - corporate корп. газета, newsletter social media; web-сайт - social media 19 Confidential Involvement: Quizzes Day, Chess competition Main focus: bring FUN to everyday work 20 Confidential Involvement: Brainstorming events A traditional event. 2012: 4 games. Main focus: FUN, teamwork. 21 Confidential Involvement: Student’s Day and Halloween Main focus: bring FUN to everyday work 22 Confidential Involvement: children’s drawings contest, photo contest Main focus – employees’ loyalty 23 Confidential Involvement: Thursday games, Travel stories Main focus: bring FUN to everyday work 24 Confidential Involvement: English clubs Three English clubs in SPb office Club meetings on a weekly basis Main focus: improving working language through fun 25 Confidential Involvement: master-classes Master classes on various topics and skills given by experts – employees. Main focus – FUN. 26 Confidential Motivation: participation in IT- conferences Speakers in 2012: •JEE Conf – Ukraine •Agile Days – Moscow •Java Day – Kazan •Java Day – SPb •ConfeT&QA – online •IT- otvet – SPb •SЕCR – Moscow 27 Confidential Motivation: Person of the month, Best of the best Person / team of the year: more than 20 nominations, ceremony of award, photo at Wall of fame Person of the month: success story on the web-site, photo and interview on the company portal 28 Confidential Feedback Own information system for Performance review Performance review Employees’ survey Questions and answers on the portal Exit interview 29 Confidential Summary • Striving to be an “Ideal” company • “Ideal” employee for us • Values synergy Client-focused = Professional and collaborative Value and results-oriented 30 Confidential Thank you! Questions? Maria.Vainer@exigenservices.com Angelina.Zhuravleva@exigenservices.com 31 Confidential