Frequently Asked Questions What is my User ID for Mobile Check Deposit? Please contact a Member Services Representative at 1-800-722-2936 to first sign up for Mobile Check Deposit. A User ID will be provided to you by a credit union representative via email. (Note: Your User ID for our Mobile Check Deposit app must be entered in all lower case.) If you are unable to login using your User ID, please contact Member Services at 1-800-722-2936 for assistance. What do I use as my password? You will be provided a password by a Member Services Representative when you sign up for Mobile Check Deposit. You may be prompted to change this at your first log in. (Note: Your password must be a minimum of 6 characters in length and can contain both alphanumeric and special characters.) Help! I forgot my password! Please contact Member Services at 1-800-722-2936 to have your password reset. This change may take up to two business days. Why doesn’t the app work on my phone? The app is currently compatible with the iPhone 3G or higher, iPod Touch 4G or higher, iPad 2 or higher, Android 2.0 or higher. Additional versions may be added from time to time. When am I able to submit my deposits? You can make a deposit using the Mobile Check Deposit app anytime, 24 hours a day, 7 days a week. Checks deposited by 3pm EST will be credited to your account the following business day. Checks deposited after 3pm, or on a Saturday, Sunday, or holiday will be credited to your account on the second business day. How many checks can I deposit at a time? You will only be able to deposit one check in a single deposit. How many checks can I deposit using the Mobile Check Deposit app? You can deposit up to two checks per day with a daily deposit limit of $5,000.00. However, you can only deposit one check at a time. What do I do with my paper check after I made the deposit? We recommend that you keep the check 45 days after making your deposit to ensure that your check has been properly processed in our system. In the event you need a copy of a check, contact our Member Service Center at 1-800-722-2936 and we will provide one for you. I accidentally deposited the same check at the branch. What happens now? Accidentally depositing the same check in the branch as the one deposited using the Mobile Check Deposit app will cause one of the checks to be rejected. Visit www.soundviewfcu.org to see our policy on returned checks. I keep getting an error message when trying to make a deposit with the app. I need help! We want to make sure that we are providing the best service both in-person and with the use of our electronic services. Please contact Member Services at 1-800-722-2936 to let us know the issue and one of our representatives will be happy to assist you. Corporate Address: SoundView Financial Credit Union 14 Research Dr Bethel, CT 06801 P: (800) 722-2936 F: (203) 791-3225 www.soundviewfcu.org memberserv@soundviewfcu.org