Consider Hosted Voice as part of your business’s blueprint. Our turn-key, cloud-based phone solution is easy to get, easy to use, and keeps up with your business as it grows. It’s tailor-made for small to mid-sized businesses needing a minimum of 5 users, yet packed with productivity-boosting features. What is Hosted Voice? Hosted means the phone system is in the cloud, hosted by us at an off-site data center. Your phone services and features are delivered over a dedicated and secure data connection. We provide the service and the hardware – from ringtone to receiver, and all the technology in between. Our Cloud-Based Benefits • Minimize upfront costs with no installation cost and no equipment to buy • Dedicated connection that prioritizes your phone service and is not shared with your Internet • Unmatched network redundancy for security and reliability • No hardware or technology for you to maintain Your Big Business Capabilities • Keep up with the best in technology, automatic upgrades at no additional cost • Better call-in experience for your customers with seamless call routing • Scalable to keep up with the needs of a growing business – it’s as easy to add 30 new users as it is to add 1. • Enterprise-level features and add-ons such as disaster recovery, unified messaging, mobile follow-me features, call overflow queue, auto attendant, enhanced call logs, and much more Available Desktop Devices Cisco Cisco Cisco Cisco Polycom SPA525G2 SPA508G SPA502G SPA500DS SoundStation IP 6000 Getting started is easy. Customize your solution by simply selecting your Term, your Feature Packs and Desktop Devices for each user, and Add-Ons. We’ll take care of everything else, so you can get back to running your business. 1. Select Your Term 2 Year 2. Select a Feature Pack for Each User Monthly Cost (per user) Premium 3 Year $40.00 $35.00 $35.00 $30.00 $30.00 $25.00 $15.00 $10.00 $20.00 $15.00 Designed for the executive/power user. For a user who works in the office but also has the need to be mobile, and they occasionally work out of the office. (Suggested phones: SPA525G or SPA508G) Business Designed for the basic business user who does not require features for a mobile device. (Suggested phone: SPA508G) Basic Designed for areas where phone service is needed, but additional calling features, such as Voice Mail, aren’t essential, such as lobbies, break rooms, warehouses, etc. (Suggested phone: SPA502G) Mobility Designed for the mobile user (for use with their mobile phone plan) with no desktop phone. (No office phone with this Feature Pack) Conference Conference room phone features including Call Transfer and 3-way calling. No Voice Mail. (Suggested Phone: Polycom SoundStation) 3. Select Their Desktop Device Monthly Cost (per user) Cisco SPA525G – Includes Color Display, Bluetooth and MP3 player capabilities. $17.00 $9.00 Cisco SPA508G – Includes speed dial keys and extra line. $11.00 $5.00 $8.00 $4.00 Cisco SPA500DS Sidecar – Simplifies call handling and line monitoring. $10.00 $7.00 Polycom SoundStation IP 6000 – Great for small to midsize conference rooms. $45.00 $30.00 Typical user: Business Executive Typical user: Business / Premium Feature Pack user Cisco SPA502G – Basic business-model high definition phone. Typical user: Common Area / Break Room Typical User: Receptionist For larger rooms, see Extended Microphone Add-On. 4. Select Add-Ons to Improve Business Communications Monthly Cost Auto Attendant (per user cost) $8.00 $5.00 Voice Mail Box (per user cost) $5.00 $3.00 Queue (per user cost) $7.00 $5.00 Receptionist Console (per user cost) $30.00 $20.00 Fax line (Also supports POS, Postage Machines, Alarm lines) $30.00 $30.00 Extended Microphone (Option for Polycom SoundStation IP 6000) $20.00 $15.00 Basic phone line pricing starts at $30.00 per month 5. Additional Internal Wiring (if needed) Wiring for new construction or outdated infrastructure (One-time cost per user station) One-time Cost $60.00 Our User Portal makes it even easier. View, configure, and update your Feature Pack settings online, anytime. Includes helpful tips and instructions for modifying your settings. Feature Packs Premium Business Basic Mobility Conference Basic Call Logs – Displays last 20 calls ü ü ü ü ü Call Transfer – Ability to transfer call to another party ü ü ü ü ü Calling Waiting – Indicates 2nd incoming call ü ü ü ü ü Customer User Portal – Access to web portal to change calling features ü ü ü ü ü Do Not Disturb – Sends all calls to voicemail ü ü ü ü ü External/Internal Calling Line ID Delivery – Displays caller ID ü ü ü ü ü Three-Way Call – Ability to conduct a call between you and two other parties ü ü ü ü ü Call Forwarding Always/Busy/No Answer – Redirect calls to another party ü ü ü Calling Line ID Delivery Blocking – Blocks caller ID on outbound calls ü ü ü Call Return – Returns last inbound call ü ü Enhanced Call Logs – Ability to run Call Details Report ü ü Last Number Redial – Call the last number you dialed ü ü Privacy – Hide your name/number from others in your organization ü ü ü Speed Dial 100/8 ü ü ü Voice Messaging User – Voicemail greetings and delivery options ü ü ü Anonymous Call Rejection – Rejects calls with blocked caller IDs ü Anywhere – Make and receive calls on any pre-defined device ü ü Call Forwarding Selective – Forward call based on pre-defined rules ü ü Call Notify – Email notification when call is received ü ü Simultaneous Ring Personal – Ring multiple devices on inbound calls ü ü Automatic Callback – Request notification when a busy line in your group is available Call Forwarding Not Reachable – Forwards call when desk phone is not registered ü ü Directed Call Pickup – Answer another ringing extension from your phone ü Priority Alert – Distinctive ring on incoming calls based on pre-defined rules ü Selective Call Acceptance/Rejection – Accept/reject calls based on pre-defined rules Shared Call Appearance – Display one number on multiple phones ü ü ü ü ü ü ü ü ü ü When it comes to hosted voice services there are many providers and lots of promises. At Bright House Networks Business Solutions we keep it simple – we’ll take care of everything for you and we’ll do what we say. Here’s what you can expect from us… We’re always there for you. You never have to hassle with a plug-and-play kit or do-it-yourself install because our technicians and support teams are local and always available, from installation and beyond. Equipment, service, support included. Everything needed to run and maintain your Hosted Voice solution is included in one set monthly price so it’s easy to budget for your phone service. We take care of everything. One call does it all so there’s no need for multiple vendors. We’re a single provider, taking care of all Hosted Voice equipment, service, and support. Unmatched reliability. We have full control of your call as it travels the Bright House network and can assure your call quality because we own and manage our network and provide a dedicated connection, unlike other over the top providers. Proven track record. Many businesses in your area have chosen us for our reliable products and superior service because we’re a trusted provider with decades-long experience in running a network. Customized solution. We’ll make sure you get the communications solution you need. We have the right technology for any size business and budget.