Next Generation End User Computing EMC and VMware 11/15/2012 Brant Hummel National Solutions Principal EMC Consulting © Copyright 2012 EMC Corporation. All rights reserved. End User Computing Defined • What increases user productivity? – The Device(s) they connect from – The Applications they use – The Data they create in those apps – The Profile that changes with them over time to reflect their ‘work personality’ – The underlying infrastructure © Copyright 2012 EMC Corporation. All rights reserved. Next Gen End User Computing Ubiquitous / Easy Access Pay by consumption Self-Service Service Catalog Always On and Fast Use Any (Cool) Device Application Store Immediate Gratification Pay per Value Users Care About Service Level Agreement Secure Multi-tenancy Management Automation Elasticity Pooling Abstraction © Copyright 2012 EMC Corporation. All rights reserved. IT Cares About Business & IT Driving EUC Conversations • • • • • • • • Windows 7 migrations Impending growth or M&A activity Security and compliance challenges Consumerization of IT – IT as a Service Consolidation of desktop management Flexible Workforce (Call Centers, Outsourcing) Work-from-Home and Telecommuting Initiatives Disaster Recovery and Business Continuity © Copyright 2012 EMC Corporation. All rights reserved. Access To Data Is Critical Unsecure Unsanctioned File Access and Sharing  Users are frustrated with their file-sharing experience and are less productive  Leveraging multiple unsanctioned services to meet needs Internal Users File Servers © Copyright 2012 EMC Corporation. All rights reserved. Unsanctioned Access 37% of U.S. information workers use do-it-yourself technology!* *Forrester Consumer Technology is driving IT App Stores Users provision and install their own apps…within app store guidelines & protection Application Updates Applications are updated through the App Store…by the End User, and not IT © Copyright 2012 EMC Corporation. All rights reserved. That’s Great, But Wait!!! • How do I deliver on the promise of Next Gen EUC? – When my current environment includes legacy hardware and applications – When I know some, but not all that my users do (or want to do) in their business day – If my IT team, tools and processes are ‘Microsoft Centric’ – We already tried VDI and: • • • • My end users didn’t adopt it (limited functionality, poor performance) The business justification just didn’t make sense The environment would not scale (performance, cost) My ‘Desktop’ budget is allocated to get to Windows 7 and Office 2010 © Copyright 2012 EMC Corporation. All rights reserved. Analyze And Plan For Next Gen EUC Project Failure Risk Project with Complete Assessment and Design (Frontload Risk) Pilot Start Project Success Project with Incomplete Assessment and Design Definition © Copyright 2012 EMC Corporation. All rights reserved. Design Phases Construction Implementation Start with End User Segmentation One Solution Will NOT Fit All! User Profile Number of Users Specific Needs Workers running the same set of applications as office-bound but accessing them from office or home. Power Users 13% Powerful compute capabilities, multi-OS, local admin rights, multiple machines. 12.2% Anywhere, anytime wide range of devices; workers operating outside the company walls more than 25% of the time need to be disconnected from the network. Mobile Workers © Copyright 2011 EMC Corporation. All rights reserved. Smart Device 20.2% Mobile Applications Telecommuters Apple MAC Workers typically running productivity, office, and standard enterprise applications. VDI – TC 19.3% Secur e VDI VDI – Thin Client Office Bound VDI BYO Workers focused on a small set of web-based or enterprise applications. A lot of times, these devices can be shared. VDI BYO 35.3% Large Device Task Oriented End-State Support Solutions Application Environments • Understand the applications and define a single version of the truth… – Unknown Titles – Multiple Version of the Same App – Unknown BDAs – Unknown Number of Installations – Not in Compliance © Copyright 2011 EMC Corporation. All rights reserved. A Definitive Software Library • • • • • Inventoried Rationalized Normalized Mapped to Users Licensed ‘per use’ not ‘per install’ DSL © Copyright 2011 EMC Corporation. All rights reserved. End Goal Is A Consistent User Experience • Manage a Single Instance of the User Experience Across Multiple Devices • User Data & Application Settings Follow User © Copyright 2011 EMC Corporation. All rights reserved. End User Computing Best Practices The Keys to Success • Develop a holistic EUC strategy • Define a governance model • Establish a technology stack that works … for you! • Assessment and discovery utilizing automated tools • Focus on the user - establish a comprehensive user communication & training plan © Copyright 2011 EMC Corporation. All rights reserved. VMware Vision For Next Generation EUC Cross-Platform Portal SaaS Applications Mobility and Offline Enterprise App Store End User Workspace Virtual Desktops App Management Admin Console AD App Publishing Directory Federation License Tracking Access Management © Copyright 2012 EMC Corporation. All rights reserved. User Data Mgmt Collaborative Workspace View (VDI ) ThinApp Empowering The End User Simplify Win Manage Connect Win Desktop Service SaaS Universal Services Broker Mobile App Catalog Service Entprs Entprs Data Service © Copyright 2012 EMC Corporation. All rights reserved. Users, Application, Data Policies Secure Universal Access Empowering The End User Simplify Win Manage Connect Win Desktop Service SaaS Universal Services Broker Mobile App Catalog Service Entprs Entprs Data Service © Copyright 2012 EMC Corporation. All rights reserved. Users, Application, Data Policies Secure Universal Access The Integrated VMware Stack © Copyright 2012 EMC Corporation. All rights reserved. Key Attributes Leading To Success • • • • • • • • • Executive sponsorship Business and IT Partnership User involvement The right mix of consulting services “Strategic” consideration and vision Program and project management Services-centric approach Isolation of the VDI environment Realistic expectations and TCO models © Copyright 2012 EMC Corporation. All rights reserved. Where Do EMC And VMware Offer Value? • • • • • • • Lower the cost Protect the data Ease of management Proven reference architectures Factory-built total solutions Security and compliance Consulting expertise © Copyright 2012 EMC Corporation. All rights reserved. Mid Western State Improves Productivity With Virtualized Desktop Infrastructure Challenge  Simplify desktop deployment and management across their distributed office network  Needed the ability to scale to support growing number of users Solution VDI Proof Of VDI Concept &  Detailed design of Vblock-based infrastructureDeployment, Scalable to  Fully tested environment for a wide variety of 20,000 Users different user types Results  Centralized the management of their desktop infrastructure  Standardized infrastructure on Vblock © Copyright 2012 EMC Corporation. All rights reserved. EMC Consulting Services Experience Talent Relationships Proven deployment experience that speeds implementation and minimizes risk Thought leaders with elite VMware and Microsoft certifications provide in-depth expertise and insight Comprehensive alliances leverage organizational leadership and innovation  Hundreds of server, desktop, and application virtualization projects  Hundreds of systems management engagements deploying hundreds of thousands of clients  15+ years of experience leading customer desktop deployments © Copyright 2012 EMC Corporation. All rights reserved.  Microsoft, VMware, Cisco and Citrix certified consultants  PMP certified program managers  Published authors of Windows Server, System Center, and Transparent IT books  Microsoft Gold Certified Partner with 12 competencies  20-time Microsoft Partner of the Year winner  VMware Global Technology Alliance Partner  Virtual Computing Environment (VCE) strategic alliance among VMware, Cisco, and EMC Additional Resources • Contact: Brant Hummel - Brant.Hummel@emc.com • Resources: End User Computing Transformed • http://web.emc.com/endusercomputingVMW End User Computing White Paper • http://www.emc.com/collateral/analyst-reports/idc-1276-euctechnology-spotlight.pdf End User Computing Services • http://www.emc.com/collateral/software/service-overview/h10560service-end-user-computing-sol.pdf © Copyright 2012 EMC Corporation. All rights reserved. Q&A © Copyright 2012 EMC Corporation. All rights reserved. THANK YOU © Copyright 2012 EMC Corporation. All rights reserved.