16_Montenegro-Schmid_d+e 8:07 Uhr Seite 2 175 YEARS OF SULZER Innovation at Sulzer Metco Why solutions matter Substantial economic value and growth can be unlocked from processes used anywhere within an organization. Among all of these processes, innovation is the most important driving growth factor for Sulzer Metco and its customers. Innovation can be regarded as the main remaining differentiator in the industry, enabling Sulzer Metco’s customers to create value both in existing and in new markets. S ulzer Metco delivers added value for its customers, by transforming its mastered technologies into valuable products, focusing on increased performance and lifetime, reduced complexity, and reduced cost of ownership. As a technology-based business, the adaptation of its technologies by the market is the pacemaker for growth. There are many successful markets built on the adoption of Sulzer Metco technologies, and there are others still waiting to be led into new areas of growth. Solutions for existing markets and customers can be very different than solutions for new markets. The different implications of solutions can be derived from the basic theory for the Technology Adoption Life Cycle , which describes ne h e, tC f tt s: f y - s, n - 8 9.9.2009 Basic theory for the Technology Adoption Life Cycle. Technology fully adopted Disruptive Innovation to conquer new markets Innovators 4269 Chasm Adoption intensity Start technology adoption Sustaining innovation to maintain/expand market share Pragmatists Conservatives Time Laggards the specific technology adoption for different markets. This theory allows technology-oriented companies to group innovation into two simplified profiles: • In existing markets: Solutions focus is sustaining innovation. • Innovation to open new markets: Solutions focus is disruptive innovation. Sustaining innovation Within the existing markets, Sulzer Metco's customers are educated and strive to leverage their own technological competencies to improve returns. Unless suppliers along the value chain are able to continually increase value for their customers, the business becomes commoditized. In the commoditization process, solutions (past innovations) become generalized and are cut apart into their ingredients, and, barring constant improvement and revitalization, the strong downward price pressure grows. Maintaining a focus on continual improvement and solution selling, the coating solution becomes the focus, and the issues or pains it resolves are the levers used to continually derive value and open markets for customers—it's the coating that delivers essential value for customers. Within these markets, sustaining solution-based innovation of the product and service portfolio is the driver to maximize the existing educated customers’ value proposition and enhance Sulzer Metco’s ability to support its customers at various points along the value chain while expanding the market. Through strong partnerships between Sulzer Metco and its customers, greater opportunity exists to examine a larger section of the value chain and provide complete solutions to the market. Addressing various aspects of the value chain makes it possible to derive greater value out of the process than a standard single-point material or equipment supplier relationship would permit. Taking an example from thermalspray technology, a material and a spray torch are quite useless by themselves, but they add value when they are combined with process know-how to produce a life- or performance-enhancing coating on a component. Hence the problem to be solved is how to choose the right surface technology and apply it on a part in the best possible fashion, while adhering to a given cost framework. Sulzer Technical Review 2+3/2009 | 17 16_Montenegro-Schmid_d+e 9.9.2009 8:07 Uhr Seite 3 ANNIVERSARY ISSUE Solutions go beyond the development of better materials, equipment, and application processes. Given their complexity, they require far more knowledge and resources to be executed successfully. As a result, the value of a solution for customers is far greater than that of its component parts. Coating solutions include the following elements: • In addition, the total cost of ownership from material sourcing to disposal must be investigated in order to determine the cost impact and resulting benefit of the coating; for example, corrosion-resistant coatings for the printing industry. Only by looking at the entire manufacturing process of the cylinder was the cost advantage of High-performance microtools; coating: Mpower. • Analysis of the working environment of the component to be coated. This requires in-depth knowledge of tribological and corrosion systems and resulting wear and degradation mechanisms. The combined effect of these attack mechanisms is what a coating must overcome to increase the performance or life of the component in a specific environment. • Selection of the appropriate family of coatings that fulfill the elements for success. • Part complexity further reduces the type of coatings that can be used. Typically, most of the processes applied are line of sight; how can internal and other non-line-of-sight surfaces be coated? • Cost is the next element; the cost of the coated component must be outweighed by the value generated through its use. • The total cost of the coated component must be taken into consideration. Surface coatings often enable the use of cheaper and easier-to-machine substrates, therefore potentially reducing the total part cost. high-velocity oxygen fuel (HVOF) spraying compared to hard chromium plating fully understood. Solution examples for sustainable innovation Aluminium alloy polymer-abradable coating (Metco 601) for turbine compressors: The introduction of the Triplex plasma gun technology allows application rates to be tripled as compared with previous technologies. This is achieved through higher deposit efficiencies and higher spray rates. Sulzer Metco has developed a complete solution that addresses an entirely new set of problems that arose due to the high application rates: handling systems needed modification to accommodate the rapid application rates, and the stress conditions in the coatings were completely different thus requiring new thermalmanagement techniques. Cutting tools need coatings that are adapted to the material to be machined to increase material removal rates, tolerance, and tool life while requiring littleto-no cutting or cooling fluid. To achieve this goal, the thin, hard oxidation, and 18 | Sulzer Technical Review 2+3/2009 Refinery by night wear-resistant coatings must be engineered in the nano and atomic range. This is done using modular physical vapor deposition (PVD) coaters that can also combine arc evaporation and magnetron sputtering to create hybrid processes. The Metaplas coatings are tailored to meet the needs of the various applications. illustrates high performance micro tools coated with Mpower— one coating from the new series M •A •C (micro alloyed coatings). Sulzer Metco has developed a fundamental new gun-monitoring device that enables real-time gun measurement: EvoLink™ Intelligent Gun Technology—Data Acquisition—Data Storage. As a result of this innovation, significant process efficiency and quality improvements become a reality for our customers. The newly launched process controller EvoCoat™ Liquid Fuel HVOF System is the first available HVOF spray equipment with embedded real-time gun measurement and data acquisition. EvoLink Intelligent Gun Technology— Data Acquisition—Data Storage: Until now, critical gun parameters were measured far away from the gun. With EvoLink, these critical values are measured directly at the gun resulting in accurate data each and every time. EvoLink was first introduced in the high velocity oxygen fuel – liquid fuel (HVOF-LF) Woka series gun (Version WokaJet-440 and WokaStar-640) and will be further extended to other guns. EvoCoat Liquid Fuel HVOF System— Fast—Precise—Easy: The ready-to-go, all-in-one HVOF-LF spray system, complete with console, TWIN-140 or 5MPE HP powder feeder and Woka series guns. The start-up cycle is up to 70% faster than its predecessor and other systems available on the market. It has an easy, operator-friendly console with touch-screen operation that shows the most important functionalities. The integrated EvoLink device enables unprecedented control of all process data generated while spraying and storage of process data. S c n te s m p id k m c e th T is o e e m fu e S i T c m a ti la p c s ti d w s c g • • T d e H Disruptive innovation Entering new markets unfamiliar with T th e. al n gd s m— C a g n a n, d y d d e d — il h k y ) 0 r — o, mE s. n n nt k f y- h 16_Montenegro-Schmid_d+e 9.9.2009 8:07 Uhr 175 JAHRE SULZER Seite 4 175 YEARS OF SULZER Sulzer Metco surface technologies entails convincing and educating new customers not yet familiar or experienced with the technology itself. Therefore, the coating solution and the industrialization of it must be delivered as a complete solution package in order to effectively build upon identified opportunities within new markets. The customer must be able to implement the technology in an easy and efficient manner in order to realize the greatest gains. Disruptive innovations are those that change the rules of the game. The most attractive disruptive innovation is the situation where the new solution offer improves upon and replaces an existing solution in a market that already exists. New solutions in entirely new markets, for example, SOFC (solid oxide fuel cells) will take a much longer and expensive development path. Solution examples for disruptive innovation To open new markets with innovative coating solutions, a respective business model has to be developed. Sulzer Metco actively drives new business opportunities. As such, several projects have been launched. To illustrate, the SUMEBore® project will be used. SUMEBore, Sulzer Metco cylinder bore coating solutions address friction and surface resistance issues within combustion engines. It is the goal of engine designers to reduce the friction present within the engines and to reduce oil consumption. Two different functional principles of SUMEBore coatings allow these goals to be reached. • The first is linked to the creation of solid lubricants during the spray process of iron-based powders. • The second enables superior friction properties based on the porosity of the coating in combination with a mirror-like honing finish. 350 µm a the right powder chemistry and morphology b the right coating structure, including solid lubricants 100 µm c the right surface finish The success factors of SUMEBore®. a to modular powder chemistry address the different main requirements of the surface, a reactive spray process to transform powder chemistry into the required coating properties—a typical coating structure is shown in b—and a smooth, mirror-like honing non-crosshatch finish c. Process design As the process chain is paramount for the customer, becoming the expert beyond the traditional thermal-spray horizon is key. The language of the cus- tomer must be understood. The complete process must first be demonstrated then implemented to the customer’s complete satisfaction so the expectation levels are met . The business model Ultimately, the careful assessment of the market requirements, a clear understanding of the benefits the technology provides, who is best positioned to gain from those benefits, and the alternative solutions available to them leads to the development of the business model. RotaPlasma® rotating plasma gun coating a cylinder bore. This surface topography and the benefits derived from them are sustained over the entire life of the engine. How SUMEBore® works The success of SUMEBore depends on three main components: an engineered Sulzer Technical Review 2+3/2009 | 19 16_Montenegro-Schmid_d+e 9.9.2009 8:07 Uhr Seite 5 ANNIVERSARY ISSUE Carbon Friction Liner for Synchronizer Rings. Benefits of a SUMEBore® coating The primary benefits are the superior surface properties of a cylinder surface as compared with today's solutions. In addition, known future requirements driven by efficiency improvement targets and emission restrictions are fulfilled. • Reduced friction leading to higher engine performance or reduced fuel consumption or both. • Optimized surface topology enables reduced oil consumption. • Modular material chemistry enables the surface to be tailored towards corrosion resistance by using stainless steel, wear resistance by building metal matrix composite with a high ceramic content, and scuffing resistance by alloying molybdenum into the base material. • • • • These primary benefits are known and typically the first requirements the customer brings forward. Diving further into the subject, the value from secondary benefits becomes more apparent. • Secondary benefits SUMEBore technology enables coatings to be sprayed directly onto highly efficient high-pressure cast aluminum engine blocks. This allows the engine designer to use the full freedom of design: • The engine becomes smaller and lighter as the cylinder distance can be reduced. The elimination of liners reduces the equivalent of 2 kg of alu- 20 | Sulzer Technical Review 2+3/2009 minum in a straight four-cylinder engine block, plus four times 1 kg per liner. The total potential weight reduction is approximately 6 kg in a fourcylinder aluminum engine. The higher combustion pressure issues associated with downsizing is not an issue for a SUMEBore surface as the coating tolerates the mechanical deformation of the engine block. Through-cylinder-wall heat transfer is homogenous, unlike the uneven heat transfer of cylinder liners and can be designed using right material selection. Due to the applied thickness, the coating is by far more failure tolerant to casting defects than alternative plating technologies, leading to significantly lower defect costs on the casting side. The coating provides a near-ideal structure for the modern honing technologies and does not require laser structuring at all. The porosity that provides the „smart“ characteristic while wearing down is built into the coating during spray process. The requirement for engine overhaul is less frequent due to better wear resistance and, if required, the ability to remanufacture the cylinder geometry back to the original size eliminates all oversize piston requirements. These benefits have positive maintenance and environmental impacts on the life-cycle costs of the engine. When Sulzer Metco started developing the SUMEBore business, the potential market was viewed in its entirety without further subdivision of the market. However, as market knowledge grew, a further segment of the market emerged and it became necessary to develop segment-focused value propositions. Within the SUMEBore business model a separate segment-specific business model was developed to address the pains of truck manufacturers struggling to implement measures to comply with the emission restrictions. As a result of this decision to custom tailor a solution package for this market segment, a leading truck manufacturer recognized the value of the technology and became convinced that Sulzer Metco was the right partner to work with to address this pain and build a stronger position in the marketplace. This solution is currently being scaled-up and will be implemented into their production process soon. Other great examples for disruptive innovation demonstrate the benefit of this approach: Friction systems The carbon liner technology developed by Sulzer Metco is the most successful friction system for high performance synchronizer rings. The carbon friction layers solution represents a disruptive technology over the traditionally used brass friction surfaces. Properties and performance are superior to the traditional solution, thus accelerating the adaptation to the new technology and changeover from the old. With the established synchronizer know-how and the in-house facilities of steel stamping and heat treatment, it was possible to provide full synchronizer solutions to the transmission manufacturer. The additional value released during the transition from traditional coatings to carbon based friction layers represented a win-win solution for Sulzer Metco and it n u S a v q V V tu in g in d in o th u d c a s n m ti in ti s S in lo t • • 16_Montenegro-Schmid_d+e 9.9.2009 8:07 Uhr Seite 6 175 YEARS OF SULZER Plasma-PVD sprayed YSZ Coating. ht. a d p el s e g h f n e nht n g o e f d ul e n e d ral n r ne tnn g o d d 200 µm its customers. When the disruptive technology was introduced, due to a greater understating of the value proposition, Sulzer Metco was better suited to address a larger segment of customer’s value chain and drive the transition more quickly into the end market. VANEShield VANEShield is another Sulzer Metco venture project; here, the well-known existing low-pressure plasma spray technology (LPPS) has been further developed into the plasma spray physical vapor deposition (PS-PVD) technology producing columnar thermal-barrier coatings out of the vapor phase . Traditionally, these protective coatings were made by using the electron beam physical vapor deposition (EB-PVD) technology. The current EB-PVD solution does not address the need to coat non-line-ofsight areas. The PS-PVD process enables non-line-of-sight areas to be coated. A material, equipment, and process solution, VANEShield that addresses the coating needs for this market in a cost effective manner coupled with a solid understanding of the value chain will enable Sulzer Metco to introduce a disruptive innovation into this new market. The following added value is given to the customer: • Non-line-of-sight (NLOS) capability; allows the application of a thermalbarrier coating (TBC) on nozzle guide vanes and also on the narrow gas path areas between the airfoils. Platform and airfoil can be coated in one process at the same time. This opens up completely new design features for the turbine parts. Parts with simple geometry, for example, small blades can be coated very economically using multiple part fixtures. • Cooling holes remain open during coating . Coating over a cooling hole of a blade • Application of different coating materials in one machine is possible: MCrAlY bond coat and yttria stabilized zirconia (YSZ) top coat. In addition to the standard TBC material YSZ, other types of TBC can also be applied. This gives the customer a maximum degree of flexibility in production. • Adaptation of the TBC coating properties to customer requirements: maximum thermal-cycling behavior versus erosion resistance. In all cases, the values exceed the numbers of air plasma sprayed (APS) TBC coatings. Solutions matter Sulzer Metco sees disruptive innovative solutions in the context of opening new markets with surface technologies and providing outstanding value to the customer by offering a compelling coating solution package for an existing problem. Understanding the existing problem and formulating a compelling value proposition requires one to speak the language of the customer and truly understand the problem and issues from the customer's point of view. None of the projects tackled so far could have been mastered internally; Sulzer Metco needs to strategically align itself within the market through customer and key inputprovider partnerships. As the market offers many untapped opportunities where sophisticated surface technologies are not used to solve the existing problems, thinking along the technology adoption life cycle is more appropriate than thinking along product 50 µm Columnar coating structure life cycles. To open new markets successfully, a focused business model is the fundamental element. In summary, simple solutions make customers more successful through: • The right coating for the application increasing performance and life. • Reduced complexity by taking care of pre- and post-processing. • Reduced total cost of application and ownership. • Delivering a product in a manner that fits the customer’s business model. This is valid within the sustaining innovation of existing markets as well the disruptive innovation in new markets as they enable Sulzer Metco to address greater segments of the value chain and to maximize the overall market potential unlocked via coating technologies. Richard K. Schmid Sulzer Metco Management AG Zürcherstrasse 12 8401 Winterthur Switzerland Phone +41 52 262 30 14 richard.schmid@sulzer.com Hans-Michael Höhle Sulzer Metco Europe GmbH Am Eisernen Steg 18 65795 Hattersheim Germany Phone +49 172 6212 735 hans-michael.hoehle@sulzer.com Adrian Zaugg Jim Girgulis Sulzer Metco AG Rigackerstr. 16 5610 Wohlen Switzerland Phone +41 56 618 81 92 adrian.zaugg@sulzer.com jim.girgulis@sulzer.com Sulzer Technical Review 2+3/2009 | 21
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