!"#"$%&'&()*+ !"#$!"#$%& %&'()*)+,(%-.(/01, 2'(3"4456(3"78$"49(:)3)9();!9()<3*9();3 )=4=>6?(;5#$?5@A$5"4(364$6? %6#$6?4(B(*"A$&6?4(C54=4D5=E(F?"A8 I was asked to be a Guest Writer for the “Why MSMA?” portion of this Newsletter and I did not hesitate to say, Yes! I gave it a lot of thought and decided to change it up a bit. So, this article is called “WHY NOT.” WHY NOT join an organization that provides the resources you need to manage mail. Attending chapter meetings and conferences such as MAILCOM provide you with the information needed to manage your mail operation. If you are new to the industry here are a few items that make up your job description: My network of mailing industry professionals has contributed to my success. I continue to add professionals to my network. This year I attended the 2013 MAILCOM and met a handful of professionals from Ohio. I added these individuals to my list of contacts. ! ! ! ! ! Manager of People USPS and Express Carrier Liaison Mail Piece Design Expert Consultant Cost Savings Guru WHY NOT be a part of an organization that provides you a huge network of mailing industry experts, unlimited education, meeting topics that broaden your horizon and conferences that cover all the areas of your job description. WHY NOT join an organization that provides education through certification. ! Mailpiece Design Consultant (MDC) – tested and certified for knowledge of proper mailpiece design ! Certified Mail and Distribution Systems Manager (CMDSM) – tested and certified on the body of technical knowledge, sales skills and management skills for the mailing industry profession ! Certificated Mail and Distribution Systems Supplier (CMDSS) – tested and certified with tests for CMDSM, but tailors to quality assurance, customer relationship management, business ethics, negotiation and selling WHY NOT join an organization that is affordable and will provide you with a wealth of information you cannot achieve anywhere else. I have been in the mailing industry for 15 years and a member of Mail Systems Management Association (MSMA) since 1999 (14 years). I am successful due to the world of information that surrounded me as well as my network base. WHY NOT go for it and sign up today, I did. You are worth it, do it! “WHY NOT be a part of an organization that provides you a huge network of mailing industry experts, unlimited education, meeting topics that broaden your horizon and conferences that cover all the areas of your job description.” !?6#5G64$H#()6##=>6 +A>A#$(IJKL C?"7($&6(G6#M("N 2=?@=?=(C=&'9();3(O()*)+(/=$5"4=E(!?6#5G64$ I t’s hard to believe that Fall is almost upon us - Summer has gone by way too fast! For some of us that also means going back to school and furthering our education. What does the future hold for you? Education is our future; your future. The more we learn and comprehend, the more skills we have to adapt with, the better networked we are; the better future we may have. I urge you to take an active role with your personal and professional growth by participating in MSMA. Our certifications, continuing !"##$%&'() to read our members’ take on “Why MSMA.” This issue of PostScript will advise you of upcoming Webinars, educational events and networking opportunities that I encourage you all to participate in. education, and networking opportunities will help you provide value added services to yourself, your company, clients and associates. As an all-volunteer organization we rely on your support and participation at the local and national level - and seek your input to growing the Association, not only for today, but for tomorrow’s leaders. To continue the teamwork needed to grow and meet your needs, the MSMA National Board will be meeting in Las Vegas in September and discussing topics of concern to all of the membership. Take a moment Thank you for your continued support and dedication to MSMA. I hope to see you at the Fall MAILCOM Conference in Las Vegas or at a local MSMA Chapter event! 2/"1/"/ !"#$%&'(&)'*&)+&*"#&,#-&.*&,,,/0(0.+.*1)+.2/)34& 5)3&0)3#&1+5)30.*1)+&.-)'*&)'3&)34.+16.*1)+7 !"#"$%&,-./0!1 !"#$%&'()*+#,#%-*..*'-/*0./11*2'3453)*0/11*67#8-'48)* IPJJ(364$?=E9(LPJJ(:=#$6?4( !'2*18.*1+4&!'(*)0#3&9#381$#&:3*1(*( E rik Warner will discuss the new trend in customer service...creating Artists for Customer Service; providing excellence in ways we have not experienced in decades. The backlash so many companies are experiencing from their push to self-service their customers in recent years, has created a demand for a totally new (old) concept. Join Erik in an interactive discussion; how representatives become customer service “artists.” You will explore what it means to be a customer service artist, how to select and develop representatives who show customer service artistic traits and how to identify and meet the personal and practical needs of customers to win them over as “fans.” 2 MSMA - !"#$!"#$%& +@"A$("A?(!?6#64$6?( Erik Warner is an extraordinary educator with 15 years of experience as a public speaker, corporate trainer and educator. Erik has worked with Fortune 1000 companies with a focus on developing and delivering sales, management, certification, compliance, succession planning, quality, safety & security and frontline employee customer service training. This past year, Erik brought his enthusiasm for teaching from the corporate environment to the elementary school classroom to make a positive impact on the lives of young students. ,.+", ( , & % + * 1%&/") /,0# Q"54($&6(766$54>P( Date: Thursday, August 22 Time: 12:00 Pacific, 1:00 Mountain, 2:00 Central, 3:00 Eastern Webinar link: https://beta.join.me/ 980-493-206 Meeting code: (if prompted) 980-493-206 When joining the web portion, you will be prompted for your name, this is important for tracking attendance and earning certification points! Audio: 1.646.307.1990 Conference ID: 980 493 206# IJKL(R6D58564$("N()*)+(3E5NN(26446$$( )67"?5=E(+S=?G Robert Chmiel, MCOM R ob has been chosen as the Recipient of this year’s Cliff Bennett Memorial Education Award. Rob is the Administrative Services Supervisor for Securitas Security Services USA, Inc. in Parsippany, NJ, for the past 14 years. Scott Senior, Manager Facilities and Distribution at Securitas , “Robert Chmiel is a hardworking individual who has earned his position through his eagerness to learn and willingness to try. He exhibits enthusiasm in his work and is prepared to help out anyone without exception.” currently serves on the Membership Committee. He has developed a Mentoring Program to welcome new Members to MSMA, which was launched with much success last year. Rob recently met the qualifications to earn his MCOM certification. Since Rob became Supervisor, the Mail Center has evolved into a full service mail and distribution center: they ship benefit materials to over 100,000 employees annually, fulfill sales collateral orders nationwide, print and ship payroll and invoices for half the United States plus Canada and of course, process mail. Special projects are Rob’s favorite, and he enjoys using his creativity and shipping knowledge to save money and avoid the outsourcing option that threatens many in our industry. The Cliff Bennett Memorial Education Award will be presented at the Monday Keynote Luncheon at the MAILCOM Conference in Las Vegas. . MSMA, MAIL Magazine, MAILCOM and Pitney Bowes established the Cliff Bennett Memorial Education Award as a tribute to Cliff Bennett and his commitment to the education and professional career development of thousands of Managers worldwide during his lifetime. Rob is an active member of MSMA and For more information on the Cliff Bennett Memorial Education Award, go the MSMA National Website: www.msmanational.org. Q=76#(FAT=(:=?4#(3);*)( 9:$-453'-478*48*;#<( J im (James) Guza is Manager Mail Services at The University of Texas (UT) at Austin. He earned CMDSM certification during the annual National Association of College and University Mail Services (NACUMS) conference in Austin on July 14, 2013. MSMA partnered with NACUMS to offer certification testing for the CMDSM certification and training & testing for MDC certification. Jim successfully completed the four hour CMDSM exam on Sunday and was presented his credentials at the NACUMS breakfast Monday. He is a member of MSMA, NACUMS, SWACUMS, IPMA and the Austin PCC. He was a speaker at the 2012 National Postal Forum and this year’s NACUMS conference. contracts for the Comptroller’s Office for the State of Texas. When asked to share his career Jim said: “I attended PCC events, joined the MSMA and went to Postal Forums and MAILCOM where I first heard about the CMDSM. I researched industry certifications and learned the CMDSM was the one that people felt carried the most weight. I set my sights on it. Even as I chased work around the country I always kept the CMDSM in mind. “When I landed at UT I felt like I had a broad enough experience in mail operations at different levels to take the test. I had been a part of mailing operations handling large volumes of mail but nothing as complex as UT; a small city with over 50,000 students and over He is responsible for the university’s mail facilities and services including campus and 20,000 faculty and staff. CMDSM and the bulk mail. He also teaches Mail 101 classes recognition it garnered were great for my personal and professional development to educate faculty and staff on university but it’s good for the University of Texas at mail procedures and USPS regulations Austin’s development of staff as well.” and provides consulting on state mailing MSMA -(!"#$!"#$%& Jim is a graduate of Kennesaw State University in Kennesaw, Georgia. Prior to accepting his current position at UT, he was the Automated Mail Manager for American Family Insurance in Madison, Wisconsin, the Operations Manager for AIMCO in Greenville, SC and the Supervisor of Facilities Services for Arthur Andersen in Atlanta, GA. (,$+, & + % $ / 4 $ / " 3+&' ) *%5,!-6/ 3 /+3U)*("NN6?#();3(=4G(3);*)( 3:$-453'-478*'-*='-478'<*978>:$:83: National Association of Colleges and University Mail Services 2013 Annual Conference in Austin, TX, featured an opportunity for qualified attendees to take MSMA’s MDC and CMDSM exam(s). Seven people obtained their Mailpiece Design Consultant certifications: Kathy Frederickson Glenda Perry MSMA Houston Chapter Members sitting for the MDC Certification Exam on July 23rd. 3+&'"/$-4/$%+&(, $+,/44) Julianna Bayley with presenter Barbara Fahy. Cathy Watts Lisa Worley 4 MSMA - !"#$!"#$%& )66$54>(-=@5$#($"(1&54M(+@"A$ Poor Attendance / Late Arrivals – Nothing screams “waste of time” more than the actions of your participants. If people habitually arrive late (or not at all) then you should accept this as a sure sign your meeting isn’t of much value to those who should be attending. A person’s actions (not their excuses) indicate their priorities. If you often have empty seats, “Never schedule a meeting without distributing predefined agenda outlining the expected outcomes with enough time for participants to research and prepare adequately for the meeting themselves.” Allowing Annoying Distractions – Make, talk with prospective participants about your agenda to determine what about your meetings create poor attendance: structure and execution, topic(s), preparation... What is the Point? – Never schedule a meeting without distributing predefined agenda outlining the expected outcomes with enough time for participants to research and prepare adequately for the meeting themselves. Do you often allow lengthy discussions about a topic that just “pops up” during the meeting? If that topic is unrelated to the meeting’s purpose, table it and determine how best to address it later. Any off-topic discussion can be halted, placed on a list and dealt in different ways once the meeting concludes. MSMA - !"#$!"#$%& and enforce, rules about using laptops ,cell phones, iPads. Candy, chewing gum, snacks and drinks are bad enough. Eliminate productivity-busting interruptions. Place a container in the corner of the room. All devices should be turned off and tossed in. If there is a real emergency, the technology gatekeeper can field the call and involve the appropriate person. Back-to-Back-to-Back Meetings – Do not plan, accept or participate in multiple, back-to-back meetings. Give yourself enough time between meetings to schedule time for yourself to get your own work accomplished. You are more productive when you have time for yourself; same goes for everyone else. Conversation Domination – Everyone has a different style when it comes to conversation and interaction in a group setting. Most teams have at least one person who takes over the conversation. Be sure to include every participant; ask for input during each discussion item. Keep the meeting flowing and make sure your soft-spoken coworkers an opportunity to contribute as well. Status Quo – Your weekly meeting meets expectations; people do not provide input. However, you’ve begrudgingly resigned yourself into believing that “that’s the way it is.” Nonsense! Invite an Outside Facilitator to audit and adjust how you hold your meetings. There’s no excuse for accepting failure in your meetings. It’s too costly and time consuming not to take action and make productive changes. Change What You Can, Deal with What You Can’t Studies show attention spans last about 20 minutes. Couple that with other studies that show diminished capacity to retain information over time and it’s easy to see how meetings fail to provide value to your business. You can’t change how the human mind works. Identifying habits, acting on what you know, and changing those habits is the only way to make your meetings any better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�),#31+4& 1',1>1,&%*9$-"$2+-$"&-$"!$-?+1#$"B'$ B%8$%',$":D+4-1>+*8$1'-+##"2%-+$ *"#&4.;(&-#*,##+&*"#13&$'33#+*& 91-&%-1"'9$?%9$+'%:*+,$?10$-"$ .$"1#8#&43#.*&3#('2*(&,1*"&*"#& 1',1>1,&%*9$?+$B"#59$B1-?6$W19$ *%9-$=#+9+'-%-1"'$"'$N,>%'4+,$ Q'912?-9$3#")*+$+*+4-#1)+,$-?+$ 43)';/& )5446#"$=(3&=8$6?( 36E6@?=$6#(IJ(.6=?#9(( 54(*$'E6 On July 26th, the MN Chapter celebrated the !"#"$%&'(& 20th Anniversary of their chapter at their annual summer event, the Lake Minnetonka boat cruise. )*&+",#%&(-& Approximately 40 members plus guests cruised ./00"%%1 around the 15,000 acre lake in a foot luxurious yacht with floor to ceiling windows so guests could spend time outside enjoying the 80 degree weather or stroll inside and grab a bite to eat and a beverage from the bar. MSMA National President Barbara Fahy joined the chapter as their special guest to present current MN chapter president, Jennifer Baglio, with a certificate of appreciation acknowledging Minnesota’s 20 years of support and dedication to MSMA. It was a great time for networking, appreciating the majestic views, reviewing the challenges and successes of the last 20 years and to look forward to 20 more! !"#$!"#$%& C=EE()+VY30)( 3"4N6?64D6 The Fall MAILCOM Conference will be held at The Riviera Hotel in Las Vegas September 22 – 24th PostScript is published quarterly by Mail Systems Management Association. It serves to educate members about activities, issues and events within our organization. The conference registration and hotel information can be found on the MAILCOM website: www.mailcom.org Editor ............................................. Paul Dreifuss, CMDSM National President ............................ Barbara Fahy, MDC MSMA will be proctoring the CMDSM/SS Exams as well as the MDC Review and Exam on Sunday, September 22nd. P.O. Box 1145 North Riverside, IL 60546-1145 W5#5$($&6()*)+(%6@O#5$6P(7#7=4=$5"4=EX"?> )*)+(2"=?G("N(;5?6D$"?#(IJKIOIJKL 2!/3&$4$%-2$&2!0!#-2-0%&!$$56/!%/50 National President Barbara Fahy, MDC Email: fahyb@aol.com Immediate Past President Ron Goglia, CMDSM Email: ron.goglia@cigna.com Regional Director Nick Staffieri, CMDSM Email: Nick.Staffieri@mcsmanagement.com Executive Vice-President Jud Thurman, CMDSM, CMDSS, MDC Email: jud.thurman@airmail.net Director of Certification Jane Patton, CMDSM, MDC Email: jane.patton@tgslc.org Regional Director John Joachim, CMDSM Email: jjoachim@hazelden.org Vice-President, Chapter Development Trevor Ward, CMDSS, MDC Email: trevor.ward@pb.com Director of Communications Paul Dreifuss. CMDSM Email: pdreifuss@buddlarner.com Director At Large James P. Mullan, CMDSM, MDC Email: jmullan@chubb.com Vice-President, Education Erik Warner, CMDSM, CMDSS, MDC Email: erik.j.warner@gmail.com Director of Marketing Wes Friesen, CMDSM, EMCM Email: wes.friesen@pgn.com Director At Large Marsha Amato Greenspan, CMDSM, MDC Email: Marsha.Amato@bankofamerica.com Vice-President, Membership Linda Henry, CMDSM, MDC Email: linda.henry@insperity.com Secretary, Treasurer Linda Ferrell, CMDSM, MDC Email: llferrel@TexasChildrensHospital.org
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