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Clara Xiaoling Chen
September 2014
CLARA XIAOLING CHEN
Department of Accountancy
Phone: 217-244-3953
College of Business
Fax: 217-244-0902
University of Illinois at Urbana-Champaign
E-mail: cxchen@illinois.edu
Champaign, IL 61820
ACADEMIC EMPLOYMENT
Associate Professor of Accountancy
University of Illinois at Urbana Champaign
August 2013 – present
Assistant Professor of Accountancy
University of Illinois at Urbana Champaign
June 2006 - August 2013
EDUCATION
Ph.D., Accounting, University of Southern California
MAcc. (Masters of Accounting), University of Southern California
B.A., English, Beijing University (Peking University), Beijing, China
June 2006
May 2000
July 1997
RESEARCH INTERESTS
Management accounting and control, especially the design of performance measurement
and compensation systems.
TEACHING INTERESTS
Management accounting and control
PUBLICATIONS AND WORKING PAPERS
PEER REVIEWED JOURNAL ARTICLES
Chen, C. X., E. M. Matsumura, J. Y. Shin, and S. Wu. Forthcoming. "The Effect of Competition
Intensity and Competition Type on the Use of Customer Satisfaction Measures in Executive
Annual Bonus Contracts." The Accounting Review.
Chen, C. X., K. Trotman, and F. Zhou. Forthcoming. “Nominal versus Interacting Electronic
Fraud Brainstorming in Hierarchical Audit Teams.” The Accounting Review.
Chen, C. X., S. Chen, F. Pan, and Y. Wang. Forthcoming. “Determinants and Consequences of
Transfer Pricing Autonomy: An Empirical Investigation.” Journal of Management Accounting
Research.
Chen, C.X., M. Martin, and K. Merchant. 2014. “The Effect of Measurement Timing on
the Information Content of Customer Satisfaction Measures.” Management Accounting
Research 25: 187-205.
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Clara Xiaoling Chen
September 2014
Chen, C. X., M. G. Williamson, and F. Zhou. 2012. “Reward System Design and Group
Creativity: An Experimental Investigation.” The Accounting Review 87(6): 1885-1991.
(Outstanding Management Accounting Paper Award at the 2010 AAA Annual Meeting)
Chen, C. X., and T. Sandino. 2012. "Can Wages Buy Honesty? The Relationship between
Relative Wages and Employee Theft.” Journal of Accounting Research 50(4): 967-1000.
Chen, C. X., H. Lu, and T. Sougiannis. 2012. “The Agency Problem, Corporate
Governance, and the Behavior of Selling, General, and Administrative Costs.”
Contemporary Accounting Research 29(1): 252-282.
Chen, C. X., and P. Adler. 2011. “Combining Creativity and Control: Understanding
Individual Motivation in Large-Scale Collaborative Creativity." Accounting,
Organizations and Society, 36(2): 63-85.
Chen, C. X. 2009. “Who Really Matters? Revenue Implications of Stakeholder
Satisfaction in a Health Insurance Company." The Accounting Review 84(6): 1781-1804.
(2007 Management Accounting Section Outstanding Dissertation Award)
Chen, C. X., W. A. Van der Stede, W., and S. M. Young. 2005. “Assessing the Quality of
Evidence in Empirical Management Accounting Research: The Case of Survey Studies.”
Accounting, Organizations and Society 30(7/8): 655-684.
BOOK CHAPTERS
Chen, C. X., S. M. Young, and W. A. Van der Stede. 2007. “Doing Management
Accounting Survey Research.” In C. S. Chapman, A. G. Hopwood, and M. D. Shields
(eds), Handbook of Management Accounting Research (Vol. 1), London: Elsevier.
445-478.
RESEARCH MONOGRAPHS
Chen, C. X., and K. A. Merchant. 2009. Strategy Mapping: An Examination of a
Homebuilder’s Performance Measurement and Incentive Systems. Research Executive
Summaries Series 5(6). London: Chartered Institute of Management Accountants.
NON-PEER REVIEWED JOURNAL ARTICLES
Chen, C. X., M. Martin, and K. Merchant. “Which Customer Satisfaction Measures
Predict Future Success (or Failure)?” Financial Management, May 2009: 34-35.
Chen, C. X., and K. Merchant. “Is Customer Satisfaction a Reliable Predictor of Future
Financial Performance?” Big Builder September 2005: 14.
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Clara Xiaoling Chen
September 2014
WORKING PAPERS
Chen, C. X., J. Nichol., and F. Zhou. 2014. “The Effect of Financial Incentive Framing and
Descriptive Norms on Internal Whistleblowing.” University of Illinois at Urbana-Champaign.
Chen, C. X., J. Nasev, and T. Gores. 2014. “Managerial Overconfidence and Cost Stickiness.”
University of Illinois at Urbana-Champaign and University of Cologne.
Chen, C. X., K. Rennekamp, and F. Zhou. 2014. “The Effects of Forecasting Approach and
Performance-Based Incentives on the Quality of Management Forecasts.” University of Illinois at
Urbana-Champaign.
Chen, C. X., J. B. Lill, and T. W. Vance. “Why Do We Work? Empirical Evidence on
Work Motivation and the Effects of Management Control System Design on Work
Motivation.” University of Illinois at Urbana-Champaign.
HONORS AND AWARDS
PricewaterhouseCoopers Fellowship in Accountancy, Department of Accountancy,
University of Illinois at Urbana-Champaign, 2014-present
Fred and Virginia Roedgers Fellowship in Accountancy, Department of Accountancy,
University of Illinois at Urbana-Champaign, 2014-present
Raymond A. Hoffman Faculty Excellence Award, Department of Accountancy,
University of Illinois at Urbana-Champaign, 2012
Raymond A. Hoffman Fellowship in Accountancy, Department of Accountancy,
University of Illinois at Urbana-Champaign, 2011-present
Outstanding Management Accounting Paper Award (for paper entitled “The Effects of
Intergroup and Intragroup Tournament Pay on Group Creativity” coauthored with
Michael Williamson and Flora Zhou), American Accounting Association – Management
Accounting Section, 2010
Zimmerman Center for Education and Research in Accountancy Fellowship, Department
of Accountancy, University of Illinois at Urbana-Champaign, 2009-present
Included on the List of Teachers Ranked as Excellent, University of Illinois at
Urbana-Champaign, Fall 2010, Fall 2012
Outstanding Dissertation Award (for dissertation entitled “Customer Satisfaction,
Customer Bargaining Power, and Financial Performance”), American Accounting
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Clara Xiaoling Chen
September 2014
Association - Management Accounting Section, 2007
Deloitte and Touche Doctoral Fellowship Award, Deloitte and Touche, 2004
American Accounting Association Doctoral Consortium fellow, 2004
RESEARCH GRANTS
Center for Professional Responsibility in Business and Society at the College of Business,
University of Illinois at Urbana-Champaign, Co-Principal Investigator (with Jenny
Nichol and Flora Zhou), $2250, 2012-2013.
University of Illinois Campus Research Board, Co-Principal Investigator (with Flora
Zhou), $4000, 2011-2012
University of Illinois Campus Research Board, Co-Principal Investigator (with Flora
Zhou), $5400, 2009-2010.
Chartered Institute of Management Accountants (CIMA), Co-Principal Investigator (with
Kenneth Merchant), £42,000, 2007-2008.
American Institute of Certified Public Accountants (AICPA), Co-Principal Investigator
(with James Gong), $18,000, 2007-2008.
SELECTED MEDIA CITATIONS OF RESEARCH
Forbes
CSR Wire (Corporate Social Responsibility Newswire)
Financial Times
CNBC
Huffington Post
January 17, 2013
December 12, 2012
November 16, 2012
August 1, 2012
July 30, 2012
INVITED PRESENTATIONS
2014: Nanyang Technological University (Singapore, July 2014)
Wilfrid Laurier University (June 2014)
Tilburg University (Netherlands, April 2014)
Maastricht University (Netherlands, April 2014)
Michigan State University (March 2014)
American Accounting Association Management Accounting Section Conference,
Orlando, FL
2013: Harvard Business School (September 2013)
University of California at Irvine (February 2013)
American Accounting Association Annual Meeting, Anaheim, CA.
Global Management Accounting Research Symposium, East Lansing, MI
European Accounting Association 2013 conference, Paris, France
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Clara Xiaoling Chen
September 2014
American Accounting Association Management Accounting Section Conference,
New Orleans, LA
2012: University of Washington
American Accounting Association Annual Meeting, Washington, D.C.
Global Management Accounting Research Symposium, Copenhagen, Denmark
American Accounting Association Management Accounting Section Conference,
Houston, TX
International Symposium on Management Accounting Research, Shanghai, China
2011: University of Arizona
University of Texas at Austin
Southern Illinois University Carbondale
American Accounting Association Annual Meeting, Denver, CO
International Symposium on Management Accounting and Control, Shanghai,
China
American Accounting Association Management Accounting Section Conference,
Atlanta, GA
2010: University of Kentucky
Erasmus University (Netherlands)
American Accounting Association Annual Meeting, San Francisco, CA
Global Management Accounting Research Symposium, East Lansing, MI
International Symposium on Management Accounting and Control, Beijing, China
American Accounting Association Management Accounting Section Conference,
Seattle, WA
2009: University of California at Irvine
American Accounting Association Annual Meeting, New York, NY
American Accounting Association Management Accounting Section Conference,
St. Pete Beach, FL
2008: American Accounting Association Annual Meeting, Anaheim, CA
Global Management Accounting Research Symposium, Sydney, Austrialia
American Accounting Association Management Accounting Section Conference,
Long Beach, CA
2007: American Accounting Association Annual Meeting, Chicago, IL
American Accounting Association Management Accounting Section Conference,
Fort Worth, TX
2006: University of Illinois, University of Washington, University of Utah, University of
British Columbia, University of Toronto
American Accounting Association Management Accounting Section Conference,
Clearwater Beach, FL
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Clara Xiaoling Chen
September 2014
2005: Handbook of Management Accounting Research Conference, Oxford, U.K
INVITED CONFERENCE DISCUSSIONS
2014: American Accounting Association Management Accounting Section Conference,
Orlando, FL
2013: American Accounting Association Annual Meeting, Anaheim, CA.
European Accounting Association 2013 conference
American Accounting Association Management Accounting Section Conference,
New Orleans, LA
2012: American Accounting Association Annual Meeting, Washington, D.C.
American Accounting Association Management Accounting Section Conference,
Houston, TX
2011: American Accounting Association Management Accounting Section Conference,
Atlanta, GA
American Accounting Association Annual Meeting, Denver, CO
International Symposium on Management Accounting and Control, Shanghai,
China
2010: American Accounting Association Annual Meeting, San Francisco, CA
International Symposium on Management Accounting and Control, Beijing, China
American Accounting Association Management Accounting Conference, Seattle,
WA
2009: American Accounting Association Annual Meeting, New York, NY
American Accounting Association Management Accounting Section Conference,
St. Pete Beach, FL
2008: American Accounting Association Management Accounting Section Conference,
Long Beach, CA
2007: American Accounting Association Management Accounting Section Conference,
Fort Worth, TX
TEACHING
University of Illinois at Urbana-Champaign, Department of Accountancy
ACCY 302 (Decision-Making for Accountancy), Fall 2006-2013
PROFESSIONAL SERVICES
Editorial Board member:
The Accounting Review, 2013-2014
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Clara Xiaoling Chen
September 2014
Accounting, Organizations and Society, 2014-present
Management Accounting Research, 2014-present
The International Journal of Accounting, 2009-present
Journal of Management Accounting Studies (China), 2011-present
Ad Hoc Reviewer for:
The Accounting Review, 2009-2010, 2012-2014
Management Science, 2011-2013
Contemporary Accounting Research, 2010-2014
Accounting, Organizations, and Society, 2012-2014
Review of Accounting Studies, 2011
Organization Science, 2010
Journal of Management Accounting Research, 2013-2014
Accounting Horizons, 2011
Journal of Accounting and Public Policy, 2011
International Journal of Accounting, 2009-2014
Behavioral Research in Accounting, 2010
Accounting and Finance (Australia and New Zealand), 2013
Journal of Management Accounting Studies (China), 2010
American Accounting Association Management Accounting Section Conference,
2007-2014
American Accounting Association Annual Meeting, 2009-2014
American Accounting Association Western Region Conference, 2009, 2011
Israel Science Foundation, 2010-2011
University of Illinois at Urbana-Champaign Campus Research Board, 2008, 2009,
2012
Co-Director, 2014 and 2015 AAA Management Accounting Section IMA Doctoral
Colloquium
Faculty resident, 2013 AAA Management Accounting Section IMA Doctoral Colloquium
Panelist, 2013 American Accounting Association Management Accounting Section
Conference, Panel Session – Do Management Control Systems Help or Hinder
Business Innovation?
(Panel discussion featured in “Control by design: Managing Innovation” in
Finance and Management April 2013: 26-28)
Member, AAA Management Accounting Section Executive Committee, 2013-2014,
2014-2015
Member, AAA Management Accounting Section Outstanding Management Accounting
Paper Award Committee (2010-2011)
DEPARTMENT SERVICES
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Clara Xiaoling Chen
September 2014
Department Advisory Committee, University of Illinois Accountancy Department
(2014-2015, 2015-2016)
Coordinator of ACCY 302 (Decision Making for Accountancy), 2011-present
Faculty Recruiting Committee, University of Illinois Accountancy Department
(2009-2010, 2011-2012, 2012-2013, 2013-2014)
Doctoral Program Committee, University of Illinois Accountancy Department
(2012-2013, 2013-2014, 2014-2015)
Curriculum Management Committee, University of Illinois Accountancy Department
(2011-present)
Publication Review Task Force, University of Illinois Accountancy Department
(2009-2010)
Dissertation Committee Co-Chair: Steve Yu-Ching Wu (placed at the University of Hong
Kong)
Dissertation Committee Chair: Jennifer Nichol
Dissertation Committee Member: Elizabeth Alterio, Jeremy Lill
PROFESSIONAL MEMBERSHIP
American Accounting Association - Management Accounting Section
PROFESSIONAL EXPERIENCE
Accountant, Los Angeles Center Studios, Los Angeles, CA,
2000-2001
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