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2. resume writing and advice

Sample MBA Resumes - Preparation Guidelines - Checklists
Visit link.jwu.edu > jobs & internships > build your resume for additional resources
2013 - 2014
Experiential Education & Career Services
You will learn how to turn your CV into a U.S. standard resume.
There are two types of U.S. resumes: experienced based and skills based. Refer to the diagram below for an
outline of what these two types of resumes should include and how they are organized.
An International CV almost always includes information that by U.S. standards would be illegal for a potential
employer to ask a candidate. For example, photographs, marital status, religion, race and any other personal
data are excluded from a U.S. resume.
Visit http://careertools.jwu.edu to start creating one of these resume styles. The resume builder tool will
format your resume for you.
NAME
NAME
OBJECTIVE OR PROFESSIONAL PROFILE
OBJECTIVE
SUMMARY OF SKILLS
SUMMARY OF SKILLS
EDUCATION
EDUCATION
EXPERIENCE
EXPERIENCE
COMPANY/POSITION/DATE/LOCATION/
BULLET STATEMENTS
3 SKILLS SETS/
BULLET STATEMENTS
OPTIONAL CATEGORY
OPTIONAL CATEGORY
Always keep in mind that every resume has a purpose, everything on your resume supports that purpose, and
the items that best support your purpose come first. This means you need to target your resume every time
you apply for a job. Use this checklist to build your resume or strengthen the ones you already have.
CONTACT INFO
• Name – should be the biggest thing on your resume
• Full Address (PO Box or lack of address looks suspicious)
• Phone Number with area code (just your cell phone and make sure your voice message is professional)
• Email (make it professional, not hellokitty@aol.com)
• If you have your own blog or website add it if it’s relevant to the position you are applying for
PROFESSIONAL OBJECTIVE
This is an optional section which can clarify the purpose of your resume – the type of position you want and skills you
can offer. If you decide to include an objective make it short with the company and specific position in mind. Employers
are listening to radio WIFM (What’s In It For Me) and their only interest is the value you can bring to their company.
HIGHLIGHTS OF QUALIFICATIONS
Can be compared to an executive summary. This is one of the first sections an employer will read. Consider including 3
to 4 bullet statements on any of the following: technical, language skills, certifications and an
example of a strength you have that would meet employer needs.
EDUCATION
• School Name, City, State
• Degree Earned, Major, Graduation Year
• Concentration
• GPA (if above 3.0) and Honors
• If appropriate, a list of relevant classes and projects
If you’re like most MBA students, and new graduates, you don’t have extensive work experience, so education is your
strongest feature. Unless you have extensive summer or part-time work, lead with this section. MBA students should
not list high school.
WORK EXPERIENCE
• Company, City, State (start month/year to end /month/year)
• Title
• Bullets
BULLET STATEMENTS
This is where you showcase your accomplishments. Focus on the results you achieved and how you got them. Don’t
re- write your job descriptions - be brief and to the point. You want the first few words of each bullet to be action and
results oriented. One way to tackle bullets is to ask yourself the questions – who, what, when, why and how.
Start with your most recent job and provide 3-4 primary duties highlighting your most important achievements. This
is where you bring out the numbers ($, %, #), use action verbs and make it memorable. Use these helpful questions to
guide you:
• What was the situation or challenge presented to you?
• What was the goal you worked on?
• How big was the project?
• Who was involved? How many people did you supervise?
• How much ahead of deadline or under budget?
• What were the specific actions you took to reach the goal or complete the project?
• How often or when did you perform this task or responsibility?
OTHER CATEGORIES (can be called Other Accomplishments, Activities & Interests or Honors & Associations)
Here’s the place on your resume to detail these accomplishments. Like the “Education” section, this section can really enhance your resume by highlighting alternative experiences that are valuable in the workplace. Include honors,
awards, projects, professional memberships, volunteer work, and military service.
• Name of organization
• Your role and activities (e.g. award name, skills gained, or leadership positions held)
• Date (month/year)
screen the resume in order to forward it to the right
manager/ department.
EXAMPLES:
MARKETING-SKILLS BASED
How long should your resume be? The rule of thumb is
that your resume should be only one page and focus on
employer needs. Your document should be error free and
reader friendly. A CV by comparison can be several pages
and is usually used in the U.S. only for research and
academic positions.
RESUME STYLES
A Skills Based resume is one of the most flexible formats in terms of suitability. It is well suited for students
who have little or no work experience, as well as someone
who has had several positions which do not relate to his/
her current objective. Advantage of this type of resume is
that you can highlight experiences from school or work, as
they relate to the specific requirements of the position
you are applying for.
A Skills Based resume allows you to:
• Focus on skills rather than employment
• Include courses and topics studied, case studies and projects
• Include relevant volunteer work
An Experience Based resume is an excellent choice for
someone who has had 3-5 years of solid work or volunteer
experience which relates to his/her current career objective,
and shows that the candidate has progressed in the chosen
career track. A Highlights of Qualifications section can be
tied together with the individual’s work experience to add
more depth.
Purpose of Experience Based resumes:
• Heavily rely on work experience
• Push MBA degree as it is the most recent accomplishment
• Great option for individual with experience who is looking
• for advancement
• Emphasizes accomplishments in numbers, percentages and transferable skills
NOTE: Steer clear of an Experience Based resume if you
are changing careers, or have little or no work experience
PROFESSIONAL OBJECTIVE
Your personal objective should tell the reader in one
short sentence what you are looking for and your main
strengths.The objective sets the tone for the reader; he/she
does not have to guess what position you are applying for.
It is especially helpful for Human Resource Professionals
to be guided by an objective since they often only
• Highly motivated MBA student looking for an internship in
financial management in the Boston area with a focus on
analytical, financial and leadership skills.
• MBA candidate with proven leadership skills seeking a
management trainee program in an established engineering
firm.
• Hospitality professional with five years of hotel experience
seeking an opportunity to intern in the marketing
department of a major hotel chain.
HIGHLIGHTS OF QUALIFICATIONS
Other heading options for this category:
Qualifications Summary
Professional Summary
Professional Summary of Skills & Accomplishments
Highlights should be expressed in bullet form. These
bullets are short and focus on your personal traits and
accomplishments.
EXAMPLES:
• 3+ years of experience within the [xxx] industry
• Finance oriented, highly analytical; strong business
acumen
• Results focused, proven ability to achieve desired
outcomes
• 2+ years of international work experience
• Bilingual in English and Mandarin, conversational Japanese,
basic German
EDUCATION
The education section of your resume should be listed
chronologically, from your most recent experience to your
first. This rule holds true for any style resume. Exclude high
school.
THE FORMAT FOR THIS SECTION INCLUDES:
• Name of the school attended and the city and state in
which the school is located
• Type of degree, name of program/major, and graduation
year. If you are currently working on a degree, the term
“Candidate” should be used
• Concentrations should be listed directly below the
degree, or on the same line as the degree
• Honors, GPA (optional). You may choose to create an
additional section for honors and awards. See the
“Optional Categories” section. If you choose to state
your GPA, it must be at least a 3.0 or higher.
EXAMPLE:
Johnson & Wales University
Providence, RI
MBA in Global Business Leadership
Candidate, 05/14
Concentration: Organizational Leadership
GPA 3.9/4.0
American University
B.S. Business Administration
GPA 3.7/4.0, Cum Laude
Washington, DC
Degree, 05/13
Note the consistency of how the information is presented;
most recent degree first, the use of “candidate” for the
current degree, and the use of the term Cum Laude (Latin)
meaning “With Honors.”
RELEVANT COURSE WORK
(Optional Category)
Other heading options for this category:
• Summary of Skills
• Areas of Knowledge
• Areas of Study
• Relevant Concepts & Knowledge
• Areas of Expertise
Management Trainee
• [list bullets below for this position]
If you are listing employers from other countries, or
employer names that are not well-known, consider adding
a short description of the organization.
The description may be in a smaller font than the regular
font for this section. Consider adding the company’s website
(see example below).
08/12–06/13
BULLET STATEMENT EXAMPLES
Accounts Receivable
Cash Control
General Ledger
Invoicing/Client
EMPLOYMENT
Employment should list job title, name of employer, location
and time you worked there. The job title could be listed
above, or below the organization name.
05/13 – 03/14
(3rd largest grocery store chain worldwide, www.tesco.com)
EXAMPLE 2:
AREAS OF STUDY
ManagementMarketing
Budgeting Brand Marketing
Competition Analysis
Market Segmentation
Leading Change
SWOT Analysis
Mentoring & Leadership
Creativity
EXAMPLE:
KTLA-WB, Hollywood, CA
Production Assistant Intern
EXAMPLE:
The Hotel, Miami, FL
Assistant Front Office Manager
• [list bullets below for this position]
Tesco PLC., Islington, UK
This section should be bulleted, indented by tabs, or
sectioned into columns (like this page.) Normally you
would list this section after Education, or after Highlights of
Qualifications. This section should be in alphabetical order,
or you should use sub headings. List either your completed
courses by name, or list concepts you have studied or
worked with.
EXAMPLE 1:
AREAS OF EXPERTISE
Accounts Payable
Auditing
Financial Statements
Inventory Audits
Billing
You should always list the titles below if you have held more than
one position with the same employer. The time listed should
reflect the entire time you worked for the employer, not the time
for each position.
Jun – Sep 2013
Bullet statements should be results oriented and create a clear
picture of what you did in the reader’s mind. By using quantifiers
such as “4000 readers” and “25 clients”, and qualifiers such as
“press packets” and “multimedia presentations” you can more
effectively showcase your strengths.
• Assisted in writing, organizing and distributing press
packets and new releases for approximately 4,000
readers
• Produced multimedia presentations for over 25 clients
per year
HONORS, AWARDS, CERTIFICATIONS,
ORGANIZATIONS AND VOLUNTEER WORK
(Optional Category)
This miscellaneous category should be labeled depending
on what you will include in it. If you list only
Certifications, then you should call it Certifications and
nothing else. Make sure that you do not list hobbies. This
category is always listed last on your resume.
• ServSafe Certified National Restaurant Association, 05/13
Recipient of the President’s Trophy, awarded by
• Johnson & Wales University, May 2013
• Society of Human Resources Management (SHRM), Member 09/12-present
• Toastmasters International, Student Chapter Member
• 09/12 – present, Chapter President 07/12-06/13
Format:
• [Name or award/certification/], awarded by [name of
organization and location, if appropriate],date
• [Name of organization], Member [dates], [titles held] [dates]
Dawn Chang
100 Main Street, Orlando, FL 32411
Phone: (401) 598-1000
E-mail: dawnchang@gmail.com
MARKETING-SKILLS BASED
PROFESSIONAL PROFILE
Marketing professional with marketing, editing and PR experience, and an MBA, seeking to obtain a marketing manager position in a
major corporation in the greater Orlando area.
• Creative marketing professional with significant experience in public relations writing, communications, and media relations
• Results-driven achiever and effective team leader with exceptional interpersonal skills
• Exceptionally motivated self-starter and creative problem-solver who works hard and loves a challenge
• Bilingual in English and Spanish
EDUCATION
Johnson & Wales University
M.B.A. Global Business Leadership
Providence, RI
Degree, 05/14
University of Central Florida
B.S. Business Administration & Marketing
Orlando, FL
Degree, 06/08
HIGHLIGHTS OF PROFESSIONAL SKILLS & ACCOMPLISHMENTS
Marketing Experience:
• Attained training in public relations writing, communications, and media relations
• Promoted events and programs to generate new membership and participation
• Assisted in writing, organizing, and distributing press packets and news releases
• Edited promotional materials for publication and distribution
• Assessed consumer behavior patterns for sports complex in Orlando, FL
• Conducted marketing research analysis for national rental car firm’s Orlando office
• Solicited advertisements from local businesses to support non-profit organizations
Relevant MBA Courses:
Brand Marketing
Professional Ethics
eCommerce Strategies
Research & Analysis
Global Marketing
Strategic Services Marketing
Leadership Experience:
• Selected as Chairperson of special-events committee that planned annual fundraisers, formal dinners/dances,
and theatrical productions
• Appointed to Board of Directors that coordinates activities for more than 2,000 students
• Elected to positions to generate interest in multicultural organizations
• Represented 2,500 students on committee involving university policies and procedures
Organizational Experience:
• Assisted in registering 21,000 runners at sports complex
• Produced a theatrical performance involving 100 volunteer actors, musicians, and crew
• Selected and collaborated with professional convention planners and caterers for events
• Coordinated decorations, food/beverage, and entertainment for formal events with 500 guests
• Organized fundraising dinners for charitable causes on a limited budget
• Wrote, designed, and published newsletters, advertisements, and playbills for 2,000 recipients
WORK EXPERIENCE
06/12 – present
03/14 – 05/14
10/08 – 08/12
Marketing Assistant
Public Relations Intern
Production Assistant Editor Box Office
Lackland Services, Longwood, FL
Harvey, Peeples, Rinaldi Comm., Orlando, FL
Maitland, FL
ACTIVITIES & HONORS
• Earned Matilda Harvey Scholarship for academic achievement and extracurricular involvement, 01/07
• Won Creative Sales Award for excellent sales presentation, 02/13
• Achieved Student Government Association Award for “Best Leader on Campus”, 11/13
• Served as Director of Fellowships and Leadership Council for campus ministry, 09/05-05/08
• Contributed to Student Government Association as Senator and Finance Committee Member, 06/07-06/08
Ekaterina Ivanova
FINANCE/INTERNATIONAL-CONSULTING
1 America Street, Providence, RI 02903
Phone: (401) 123-4567 E-mail: EAI377@jwu.edu
PROFESSIONAL OBJECTIVE
To obtain a Financial Analyst Level I position in a progressive organization where MBA finance skills can be applied.
Open to relocation.
HIGHLIGHTS OF QUALIFICATIONS
• 2+ years of business analysis experience
• Possesses domestic and international work experience
• Strong analytical, interpersonal, leadership and decision-making skills
• Strong Microsoft Excel, Word, Power Point, Publisher, Mega Stat, NCSS skills
AREAS OF KNOWLEDGE
Asset Management
Financial Analysis & Forecasting Investment Analysis Projection of Financial Statements
Banking
Financial Reporting
Operating Leverage
Strategic Financial Planning
Business Analysis Financial Statements Portfolio Construction Tax Planning
Cash Budgeting
Industry Analysis
Portfolio Management
EDUCATION
Johnson & Wales University (JWU)
MBA, Accounting Concentration
(GPA: 3.8/4.0)
Providence, RI
Degree, 05/14
Baikal State University of Economics and Law
B.S. in Finance (GPA: 4.0/4.0)
Irkutsk, Russia
Degree, 05/10
FINANCE & BUSINESS ANALYSIS WORK EXPERIENCE
Business Analyst
Sberbank Commercial Savings Bank of Russia, Stavropol, Russia
09/10 – 07/12
• Performed initial analysis of financial statements, monitored credit payments, minimized credit default risk
• Assessed the risks associated with issuance of personal and corporate loans
• Analyzed business needs of various companies; identified strategic and financial issues and developed solutions
• Worked with IT staff on an implementation of a new software
• Estimated losses caused by a devastating flood that damaged water supply and sewage systems in the region in June ‘08
PRO BONO CONSULTING (JWU)
Business Consultant
Best Buddies of RI, Providence, RI
• Worked with a non-profit organization to help raise funds for operational purposes
• Analyzed organization’s fundraising techniques and developed new marketing plan
• Contacted more than 100 companies in order to find ways to raise funds for Best Buddies
• Designed and executed an electronic database of potential sponsors for the organization
09/13 – 11/013
Business Consultant
Auto Paint RI, Providence, RI
06/14 – 08/14
• Consulted a local company to determine the reasons for a decrease in revenue and find solutions
• Analyzed organization’s financial statements, marketing strategies, competition, target demographic, personnel and equipment utilization in order to find gaps in company’s operations
• Presented a plan for development and implementation of new marketing strategies, pricing strategies, re-positioning, cost cut and
new strategic investments
Carlos Rodriguez
HOSPITALITY-ADVANCED EXPERIENCE
1234 Thames Street, Newport, RI
401) 123-4567 E-mail: crodrigues9988@aol.com
Executive Hospitality Professional with 9 years of experience in a variety of facets of the hospitality industry in positions
as a general manager, consultant and/or owner with a solid background in traditional and entrepreneurial venues.
EXECUTIVE PROFILE
• Use real-world approches to problem solving and a deep well of experience to meet the challenges of this fast-paced, highturnover industry
• Operated two successful restaurants, accommodating 400+ people and benquet events for up to 900 people
• Managing $500K budgets and delivering on profit-building initiatives
• Proven team-forming and motivational skills delivering unmatched loyalty and a nearly unheard of staff turnover rate of less
than 25%
• Strategic business sense, uncompromising work ethic, and natural sincerity have helped create consistent profits and loyal
employees, partners, and managers
SUMMARY OF QUALIFICATIONS:
Multi-unit operation management
Vendor sourcing and negotiating
Project planning & systems development
Sales/product/market analysis
Facility managementFood/labor/marketing cost controls
Risk management & inventory control
Customer relations & satisfaction
Event management & promotion
Team building & staff retention programs
HOSPITALITY WORK EXPERIENCE:
Restaurant Consultant/ Opening Team Manager
The Leaping Frog, Hyannis MA
10/13- present
• Assisted in creating and developing a fine-dining restaurant with a European style courtyear/bar; restuarant included lunch and
dinner 7 days a week, full-service bar area, 250+ dining, banquets and live entertainment
• Planned and developed restaurant’s /entertainment concept; managing permits, plans, contractors, and equiptment
• Fine-tuned, upgraded, and enhanced facility including handicap access, risk management, and venue flexibility
• Created marketing plans, and booked live entertainment
• Restaurant received 3 1/2 of 4 stars from Rhode Island Monthly after being open 3 weeks
• Awarded “Best Fish Entree” in 2012 by New Channel Ten in Providence, RI
General Manager
Timber Alley Pub & Restaurant, Newport, RI 03/11-08/13
• Successfully managed a family restaurant, increased sales by 20% through quality food, and exceptional service
• Planned and managed significant remodeling projects that enhanged the ambiance of the facility
• Developed and planned menus, estimated and controlled food & beverage costs, and monitored inventory
• Investigated and resolved food & beverage quality and service related complaints, ensuring customer satisfaction and
repeat business
• Managed a staff of up to 35 employees; improved productivity and morale by initiating systems for accountabilty; instituted effective
training programs leading to a decrease in turnover by 20%
• Created new business through community involvement by sponsoring local sports programs and events
EDUCATION:
Johnson & Wales University
MBA, Hospitality Concentration
B.S. in Travel & Tourism, Hospitality Management
PROFESSIONAL ORGANIZATIONS:
• Rhode Island Hospitality Association, member 06/10-present
• International Special Events Society (ISES), member 03/12-present
Providence, RI
Degree, 05/14
Degree, 02/09
ROBERT BURNS
MBA-SKILLS BASED FOR INTERNSHIP
123 Blackstone Boulevard, Providence, RI 02906
Phone: (401) 123-4567 Email: Burns.Robert2009@hotmail.com
PROFESSIONAL OBJECTIVE
MBA Candidate currently pursuing a degree seeking to obtain a Human Resources Internship.
PROFESSIONAL PROFILE
• Results-oriented individual with a solid focus on employee orientation, development and training
• 2+ years of domestic and international work experience
• Computer Skills: Proficient in MS Word, MS Excel, and MS PowerPoint, some SAP knowledge
EDUCATION
Johnson & Wales University Providence, RI
MBA Degree, 05/14
University of Manchester Manchester, UK
BA (Honors) Business Administration Degree, 05/13
RELEVANT MBA HUMAN RESOURCES COURSES & TOPICS STUDIED
Human Resources Management
• Benefit Management
• Employee Evaluations
• Hiring Process
• Interviewing
Legal Issues in Human Resources
• Affirmative Action Analysis
• Disciplinary Process
• Employee Separation Process
Organizational Leadership
• Organizational Change
• Policy Management
• Turnover Analysis
HIGHLIGHTS OF PROFESSIONAL SKILLS & EXPERIENCES
Human Resources Projects & Cases:
• Researched and analyzed data on Employee Turnover at Samsonite’s Retail Division
• Revised and updated Employee Separation and Personnel Action Request Forms
• Completed several case studies focusing on a variety of workplace issues to determine disciplinary actions
• Analyzed actual discrimination cases, found backing pattern and defended position against opposing class team
Organization
• Maintained an active filling system of 1,000+ files on potential new students
• Assisted approximately 25 students daily with admission concerns, directing to appropriate staff members
• Prepared and mailed numerous acceptance packages to international and domestic students
Communication
• Prepared project presentations using MS PowerPoint and presented findings to 30+ graduate students
• Achieved Competent Communicator Certification by Toastmasters International after completing 10 different types of speeches
pre-defined by Toastmasters International
• Acted as a New Student Ambassador during Summer Orientation 2009 helping international students acclimate to campus life and
learn about the city of Providence
WORK EXPERIENCE
Graduate Assistant Johnson & Wales University, Graduate Admissions
Providence, RI
11/13 - present
Marketing Assistant Bare Associates International International quality consumer research company
Dublin, Ireland
06/12- 09/13
PROFESSIONAL ORGANIZATIONS & ACTIVITIES
• Society of Human Resources Management (SHRM), Student member • Toastmasters, Johnson & Wales University Chapter, member 01/13-present
11/13 – present
BULLET STATEMENT EXAMPLES
ACCOUNTING
• Reviewed and confirmed the daily general ledger trial balance report
in cooperation with the property manager
• Assisted in preparation of annual budget and maintained budget
guidelines and restrictions
• Used Microsoft Excel to verify goods ordered and received
ADMINISTRATIVE
• Assisted in coordinating the daily activities of six doctors, lawyers,
accountants, and administrators
• Utilized legal terminology to communicate between lawyers in an 8
person law firm
BANQUETS/FOOD AND BEVERAGE
• Accommodated group bookings of 5-500 by adhering to standard
operating procedures for banquets
• Verified accuracy to monitor cost control procedures in an employee
cafeteria
• Familiar with set up procedures for banquet rooms accommodating
50 to 500 guests
EVENT MANAGEMENT
• Supervised up to 12 ushers; trained, gave directions,
observation tours to regular, and new ushers
• Coordinated 25-30 conferences per calendar year with
from 50 to 1,000 people
• Managed conventions of 100-300 people for Fortune 500
accounts, coordinated room reservations, meeting,
beverage and audio visual needs
organized
attendees
corporate
food and
FINANCE
• Conducted weekly analysis of company’s shipping revenue
• Facilitated launch of largest Indian IPO of 2006 as an implementation
team member
• Performed initial analysis of financial statements, monitored credit
payments, minimized credit default risk
FOODSERVICE MANAGEMENT
• Supervised guest meal periods of breakfast, lunch, dinner and brunch
serving over 500 guests per day
• Minimized operational costs by 5% through implementation of staff
scheduling based upon occupancy forecast
• Hired & trained hourly/salaried associates as per the established
standards of the company
HOSPITALITY FRONT OFFICE
• Checked an average of 175 guests in and out of the hotel per shift,
including out-of-order rooms and VIP rooms
• Prepared rooms forecast at a 350-bed hotel property, including outof-order and VIP rooms requiring special accommodations
• Coordinated group arrivals and departures for 10+ guests per day
HUMAN RESOURCES & TRAINING
• Recruited 2 store managers and 4 store supervisors for company’s
New England division
• Developed, tracked and reported performance measurements for a
five member department
• Trained new employees regarding job duties and quality standards,
assessed new hires, recommended dismissals
• Screened resumes, invited qualified candidates and conducted 10+
interviews on a daily basis during main recruiting season
INTERNATIONAL TRADE & INTERNATIONAL RELATIONS
• Interacted with 600+ participants, from 41 countries involved in
distance learning courses through emails and online
• Negotiated the terms of delivery, packaging and sales with customers;
ensured clear communication between the business manager,
export and sales department
• Performed field study on brand loyalty; described competitive
landscape for Hutch customers in and around Mumbai
LEADERSHIP & MANAGEMENT
• Assessed the needs of over 2,000 guests per day in a 150-seat student
dining property
• Managed a staff of 10, coordinated schedules and enforced company
policies by negotiating conflicts in a fair but firm manner
• Performed project management functions to ensure deadlines were
met
MARKETING, PR & MARKET RESEARCH
• Developed, created and organized the distribution of promotional
materials for the American Heart Association
• Coordinated internal and external marketing events; obtained budget
approval, ensured event staffing, produced press releases, and
organized vendor purchases
• Conducted an overseas research trip to Thailand for the purpose of
getting customer feedback on pre-selected products to evaluate
company’s market position within the region
TEACHING ASSISTANT/FELLOW DUTIES (JWU properties)
• Conducted formal and informal lectures on food & beverage
operations to hotel interns
• Performed annual evaluation of employees and students on the basis
of their performances
• Coached 5-8 undergraduate interns from The Hospitality College on
Front Desk operations
TECHNOLOGY
• Performed analysis, and development of implementation tasks using
C, C++,VB, MS Access, UNIX Shell Scripts, Oracle SQL, Pro C and
SQA Robot
• Performed daily troubleshooting of system hardware, software and
network utilities.
• Introduced, tested and participated in the implementation of
an automated bookkeeping system based on 1C Company
PC programming product and technology development
TRAVEL
• Negotiated rates with potential vendors in order to maximize guests’
travel experience
• Organized familiarization trips for 25-50 foreign travel sales
professionals, in close cooperation with Tourism Authority of
Thailand and Thailand Convention Exhibition Bureau
• Planned and delivered on-site services for meetings, incentives, conventions, conferences, exhibitions and team-building activities for
both local and international clients
HOUSEKEEPING
• Conducted quarterly inventory of linen, chemicals and amenities
• Coordinated housekeeping work with Front Office, Engineering and
Banquet staff
• Managed a monthly inventory of $20,000, and collaborated with 3-5
vendors to obtain goods and services
The following are action verbs that will help you develop a resume, and write your cover letters and thank you letters.
Management/
Leadership Skills
administrated
analyzed
appointed
approved
attained
authorized
considered
consolidated
contracted
controlled
converted
coordinated
decided
delegated
developed
directed
eliminated
emphasized
enforced
enhanced
established
executed
generated
handled
headed
hired
hosted
improved
incorporated
increased
initiated
inspected
instituted
led
managed
merged
motivated
organized
originated
overhauled
oversaw
planned
presided
prioritized
produced
recommended
Communication
Skills
accounted
addressed
advertised
advised
arbitrated
articulated
assisted
authored
clarified
coached
communicated
composed
condensed
conferred
consulted
contacted
conveyed
convinced
corresponded
coordinated
counseled
debated
defined
demonstrated
decribed
developed
directed
discussed
disciplined
drafted
edited
elected
elicited
enlisted
entertained
explained
expressed
formulated
furnished
guided
hired
incorporated
influenced
interacted
interpreted
interviewed
Technical/
Data Skills
adapted
applied
assembled
built
calculated
computed
conserved
constructed
converted
debugged
designed
determined
developed
engineered
fabricated
installed
maintained
operated
overhauled
printed
programmed
rectified
regulated
remodeled
repaired
replaced
restored
solved
specialized
standardized
studied
upgraded
utilized
Financial Skills
accounted
adjusted
administrated
allocated
analyzed
appraised
articulated
assessed
audited
authored
balanced
budgeted
calculated
charted
classified
compared
computed
conserved
consolidated
corrected
determined
developed
entered
estimated
evaluated
filed
financed
forcasted
logged
managed
marketed
measured
planned
prepared
programmed
projected
published
queried
reconciled
reduced
researched
retrieved
summarized
tabulated
transmitted
typed
Research Skills
Creative Skills
Organization/
Detail Skills
analyzed
clarified
collected
compared
conducted
critiqued
detected
determined
diagnosed
evaluated
examined
experimented
explored
extracted
formulated
gathered
identified
inspected
interviewed
invented
investigated
located
measured
organized
researched
reviewed
searched
solved
summarized
surveyed
systematized
tested
acted
adapted
began
combined
conceptualized
condensed
created
customized
designed
directed
displayed
drew
entertained
fashioned
formulated
founded
illustrated
initiated
instituted
integrated
introduced
invented
modeled
modified
originated
performed
photographed
planned
revised
revitalized
shaped
solved
approved
arranged
catalogued
categorized
charted
classified
coded
collected
complied
corrected
corresponded
distributed
executed
filed
generated
implemented
incorporated
inspected
maintained
monitored
obtained
operated
ordered
organized
prepared
processed
provided
purchased
recorded
registered
reserved
responded
reviewed
routed
scheduled
screened
set up
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