KIBBUTZ MERHAVIA, 19100, ISRAEL Tel: 972-4- 659-8511 Fax: 972-4-659-2584 Email: plassim@plassim.co.il QUALITY MANUAL August 2013 Page 1 of 8 INDEX 1. Company Profile 2. Quality Policy 3. Quality Procedures 4. Processes 5. Exclusions 6. Legal and regulatory requirements _______________________ Ran Ganel – General Manager 010813 RevO Page 2 of 8 1. Company Profile Background Plassim was initially established in 1960, with Swiss and German know-how, by Kibbutz Merchavia to manufacture plastic pipes. Plastic piping systems in the world in general, and in Israel in particular, were few and far between at that time but Plassim’s investment in product development and marketing introduced plastic piping systems to Israel. Plassim is still Israel’s largest manufacturer of plastic pipes and over the years has developed it’s activities to include other related products. Plassim is owned by The Midle East Tube Company (71%) and Kibbutz Merchavia (29%) and is part of the Gaon-Agru Group. Products Plastic piping and accessories for the transport of water and gas under pressure, underground sewerage and drainage, soil and waste systems inside buildings, cable ducts and irrigation systems. The majority of Plassim’s product range is manufactured according to Israeli and International standards. Plassim holds 12 licenses from the Israeli Standards Institution to mark products with the Israeli standards mark. (See appendix A). Production Technology Plassim manufactures pipes by extrusion: - Polyethylene pipes up to 1200mm in diameter - PVC pipes up to 710mm The Quality System Plassim’s quality system was originally certified to ISO 9002 in 1995 and in 2009 the system was upgraded to ISO 9001:2008. Plassim is certified for the following field of activities: Design, development and manufacture of pipes and accessories made from plastic for infrastructure, agriculture, industry and building. 010813 RevO Page 3 of 8 2. Quality Policy Plassim’s management will encourage a “Quality Culture” in order to generate profit for it’s owners over time. This quality culture will create added value for it’s customers and ensure satisfaction from the company’s products. This will be achieved by implementing a quality management system according to ISO 9001:2008 and the Israel Ministry of Defence Procurement Department’s Qualified Supplier List, Level A. - - The management will strive to give Plassim’s customers a sense of dependability in it’s products and services by emphasising the following: Full and on going compliance with product standards, customer specifications and requirements. Compliance with delivery times. Reliable solutions to problems. A high level of technical support. Reaction to faults and complaints to the satisfaction of customers. Plassim’s management is committed towards continuous improvement and will implement it by: Measuring, monitoring and improving the company’s processes. Carrying out regular quality audits. Corrective and preventative action. Regular reviews by management which will include a review of quality objectives. Instituting quality circles for specific areas of concern. This Quality Policy will be reviewed yearly for suitability in management review meetings. 010813 RevO Page 4 of 8 3. Quality Procedures The company’s quality procedures are in accordance with the requirements for quality management systems as stated in the ISO 9001:2008 standard. The following table shows the relationship between Plassim’s procedures and the relevant section in the standard. Procedure No. Description Relevant section in ISO 9001:2008 QA.01.01 Responsibility, authority and communication QA.01.02 Management review QA.02 Quality system QA.03 Customer product requirements QA.04.01 Design control QA.05 Document control QA.06 Purchasing QA.07 Process monitoring and measurement 8.2.3 QA.08 Identification and traceability 7.5.3 QA.09 Process control QA.09.01 Maintenance QA.10 Inspection and test QA.11 Control of inspection and test equipment QA.12 Test status QA.13 Control of non conforming product 8.3 QA.14 Corrective and preventative action 8.5.2, 8.5.3 QA.15 Storage, handling, packaging and delivery 7.5.5 QA.16 Quality records 4.2.4 QA.17 Internal quality audits 8.2.2 QA.18 Competence, awareness and training 6.2.2 QA.19 Customer communication and satisfaction QA.20 Analysis of data 010813 RevO 5.5.1, 5.5.2, 5.5.3 5.6, 8.5.1 5.4.2, 6.1, 7.1 7.2.1, 7.2.2 7.3 4.2.3 7.4 6.3, 6.4, 7.5.1 6.3 7.4.3, 8.2.4 7.6 7.5.3 7.2.3, 8.2.1 8.4 Page 5 of 8 4. Processes The following flow-chart describes the main processes and the interaction between them. The relevant procedure is noted in brackets (QA.xx). Competence Training (QA18) & Design (QA04) Contract Review (QA03) Delivery (QA15) Pipe Production (QA09) Storage (QA15) Production Control Piping Accesories (QA09) Inspection and Test (QA.17) Purchasing (QA06) Non-conforming Product Control (QA13) Preventative Corrective Action (QA14) 010813 RevO Management Review (QA01.02) & Quality Audits (QA17) Page 6 of 8 Calibration (QA11) Field Service (QA19.01) Customer Communication (QA19) Customers 5. Exclusions The following subjects, as defined in section 7 of the ISO 9001:2008 standard, do not apply to Plassim’s Quality System. - 7.5.2 Process validation All product can be measured and monitored during or after the production process. - 7.5.4 Customer property No customer property is used or incorporated in Plassim’s products. 6. Legal and regulatory requirements The following legal and regulatory requirements have been identified. - Israeli Standards 884, 532, 958 and 4476 Plassim is licensed by the Standards Institution of Israel to mark the Standardsmark on the following: - PVC-U pipes for non-pressure underground drainage and sewerage to SI 884 - PVC-U pipes for water supply to SI 532 - PP pipes for soil and waste to SI 958 - HDPE pipes for soil and waste to SI 4476 These standards have a formal mandatory status. - Drinking Water Regulations Plassim’s products, that are intended to be used for the supply of potable water, fulfill the relevant national regulations for the effect of products in contact with drinking water. 010813 RevO Page 7 of 8 APPENDIX A LIST OF PIPES LICENSED BY THE ISRAELI STANDARDS INSTITUTION TO MARK THE ISRAELI STANDARDSMARK LICENCE NO. ISRAELI STANDARD EQUIVALENT INTERNATIONAL STANDARD Meriflex 45662 4427 ISO4427 Meriflex 43357 5392 Merigas 67412 Meriam TYPE DIAMETERS PN/SN PE pressure systems for potable water 16 - 1200 4 - 16 EN13244 PE pressure systems for general purposes 32 - 1200 4 - 16 71555-5 EN1555 PE piping systems for gas distribution 20 - 315 SDR11 307 532 ISO4422 PVC pressure pipes for water supply 16 - 630 6 – 16 Merisar PVC 456 576 ISO3663 PVC pipes for sanitary installations inside buildings 40 – 160 - Merisar PP 1249 958 ISO7671 PP pipes for sanitary installations inside buildings 40 - 110 - HDPE 9911 4476 ISO8770 HDPE pipes for sanitary installations inside buidings 40 - 315 - Meribiv 577 884 ISO4435 PVC pipes for drainage and sewage 110 - 630 SN4/SN8 Meribiv Structured Wall 9912 21138-2 ISO21138 PVC structured wall pipes for drainage and sewage 110 – 500 SN4/SN8 Meriron 67924 6138621 IEC61386-21 PVC pipes for cables inside buildings 16 - 40 - Merifon 578 6138624 IEC61386-24 PVC pipes for underground cables 110 - 225 SN8SN32 Plassim Classic 7424 5283 ISO14236 Compression fittings for PE pipes 16 - 110 10/16 010813 RevO DESCRIPTION Page 8 of 8