Administrator Manual Across Personal Edition v5.7 (Revision: January 2, 2014)
Administrator Manual Across Personal Edition v5.7 (Revision: January 2, 2014) Copyright 2004-2014 Across Systems GmbH The contents of this document may not be copied or made available to third parties in any other way without the written permission of Across Systems GmbH. Though utmost care has been taken to ensure the correctness of the content, neither Across Systems GmbH nor the author assume any responsibility for errors or missing content in this document or incorrect interpretation of the content. All mentioned brands are property of the respective owners. Table of Contents Table of Contents 1 2 3 4 5 6 7 8 About This Documentation ...................................................................................3 1.1 INTRODUCTION ...................................................................................................3 1.2 ICONS ................................................................................................................3 1.3 CONVENTIONS ....................................................................................................3 1.4 ADDITIONAL INFORMATION...................................................................................4 1.4.1 Feedback...................................................................................................4 1.4.2 Document Versions ...................................................................................4 1.4.3 Across Support ..........................................................................................5 Across Personal Edition .......................................................................................6 2.1 INTRODUCTION ...................................................................................................6 System Requirements ...........................................................................................7 3.1 HARDWARE ........................................................................................................7 3.2 SOFTWARE .........................................................................................................7 3.2.1 Using Antivirus Programs..........................................................................8 3.3 MS SQL SERVER 2008 R2 EXPRESS DATABASE .................................................8 3.4 VIRTUALIZATION..................................................................................................8 3.5 ARIAL UNICODE MS FONT ...................................................................................9 Installation ............................................................................................................10 Logging In ............................................................................................................16 5.1 INTRODUCTION TO LOGGING IN ..........................................................................16 5.2 LOGGING IN TO THE STANDALONE PERSONAL EDITION .......................................16 5.3 LOGGING IN TO THE STANDBY REMOTE CLIENT ..................................................17 Backup ..................................................................................................................18 6.1 RESTORING BACKED UP DATA ...........................................................................19 Uninstalling Across .............................................................................................20 Appendix ..............................................................................................................24 8.1 FAQ ................................................................................................................24 8.1.1 General Questions ..................................................................................24 8.1.2 Installation and Maintenance ..................................................................25 8.1.2.1 8.1.2.2 8.1.2.3 8.1.2.4 9 Installation ...................................................................................................... 25 Updates and Patches ..................................................................................... 29 Data Backup ................................................................................................... 30 Uninstalling Across ......................................................................................... 30 8.1.3 Technical Questions ................................................................................30 Index .....................................................................................................................33 Administrator Manual Across Personal Edition 2 1 About This Documentation Introduction 1 About This Documentation In this chapter: Introduction (see below) Icons (page below) Conventions (see below) Additional information (page 4) 1.1 Introduction This manual has been written for users of Across who wish to install and administrate the Across Personal Edition. Instructions for working with the Across Personal Edition (translating, etc.) are not included in this administrator manual. For these instructions, please consult the Across user manuals and the Across Online Help. 1.2 Icons This manual makes use of the following icons and conventions. Icon Description Attention This icon indicates information that is essential for the correct use of Across. Tip This icon indicates tips and useful recommendations that facilitate the work with Across. Pointer This icon points to more detailed information in other chapters or documents. New features and changes in Across v5.7 This icon marks new features and changes in Across version 5.7. Moreover, it points to extensions in the documentation (e.g., added chapters). 1.3 Conventions To ensure better legibility and clarity, the following conventions were used in this manual: • Key labels, names of menus, and commands are presented in bo ld an d sp ac ed typeset. • Technical terms are printed in italics. Administrator Manual Across Personal Edition 3 1 About This Documentation Additional Information 1.4 Additional Information The Across product line is constantly being developed and improved. In turn, the documentation is also being expanded and updated. For the latest version of the documentation and further Across-related information, visit www.across.net. 1.4.1 Feedback Our objective is to provide all Across users with optimum working conditions. For this reason, we always appreciate any feedback you send us. All information, texts, and illustrations have been prepared with utmost care. Nevertheless, errors may occur. Please contact us by email at documentation@across.net if this should be the case. 1.4.2 Document Versions Across version 5.0 Document version 1.0 5.0 SP1 2.0 5.0 SP1 Patch C 2.1 5.0 SP1 Patch D 2.2 5.0 SP1 Patch E 2.4 5.0 SP1 Patch F 2.5 5.0 SP1 Patch F 2.5.1 5.0 SP1 Patch H 2.6 5.0 SP1 Patch H 2.6.1 5.3 3.0 5.3 3.1 5.5 4.0 5.5 4.0.1 5.7 5.0 5.7 5.0.1 5.7 5.0.2 Date July 29, 2009 Aug. 25, 2010 Oct. 27, 2010 Dec. 7, 2010 Mar. 30, 2011 June 9, 2011 Oct. 14, 2011 Feb. 27, 2012 Mar. 18, 2012 May 31, 2012 June 20, 2012 Nov. 14, 2012 Nov. 29, 2012 Mar. 23, 2013 Apr. 18, 2013 June 5, 2013 Administrator Manual Across Personal Edition Changes Content update and extension Content update and extension Minor adjustments Content update and extension Minor adjustments Minor adjustments Minor adjustments Content update and extension Content update and extension Content update and extension Content update Content update Content update Content update and extension Minor adjustments Minor adjustments 4 1 About This Documentation Additional Information 5.7 5.0.3 5.7 5.0.4 June 26, 2013 Jan. 02, 2014 Minor adjustments Minor adjustments 1.4.3 Across Support If you are registered as an Across freelance translator and need support, please submit your request via the Across ticket system (https://helpdesk.across.net) only. Before using the ticket system for the first time, you are required to register. After the registration, you will receive your login details by e-mail. Administrator Manual Across Personal Edition 5 2 Across Personal Edition Introduction 2 Across Personal Edition In this chapter: Introduction (see below) 2.1 Introduction The Across Personal Edition is the standalone version of Across. It includes the complete range of Across translation features and is designed for all users who, e.g. work freelance or are solely responsible for localization tasks within a company. Freelance translators can work either in the standalone mode or connect as remote client to the server of a customer, depending on the circumstances (see the chapter "Logging in“ starting on page 16). Administrator Manual Across Personal Edition 6 3 System Requirements Hardware 3 System Requirements In this chapter: Hardware (see below) Software (see below) MS SQL Server 2008 R2 Express database (page 8) Arial Unicode MS Font (page 8) Requirements for PCs running the Personal Edition For computers on which the Across Personal Edition is to be installed, hardware and software requirements must be checked in advance. If necessary, install any missing components prior to installation. 3.1 Hardware The workstation should be equipped with a processor (Multicore-CPU recommended) with 1.5 GHz clock speed (2 GHz recommended). At least 1 GB RAM (2 GB and more recommended) and 5 GB of hard drive space must also be available. 3.2 Software The required operating system is Windows 7 or Windows 8 with the latest patches and service packs. MS Internet Explorer 8.0, 9.0 or 10.0 should be installed. A minimum screen resolution of 1,024 x 768 pixels is required (1,280 x 900 pixels recommended). For the deployment of the MS SQL Server 2008 R2 Express (see page 8), Microsoft .NET Framework 3.5 SP1 is required. This software is included in the Across package and is installed automatically during the installation of the Across Personal Edition, if needed. MS SQL Server 2008 R2 Express also requires the Windows components Microsoft Windows Installer 4.5 and Microsoft Windows PowerShell 1.0. If the components are not installed on your computer, you will be informed of this during the installation and can install them manually. Information on the end of support for older versions of Across and third-party components and products is available at www.across.net/documentation/Across_end_of_support_en.pdf. Generally, to process the supported document formats, Across does not require the corresponding programs to be installed. However, the programs need to be installed for the following functions and processes: Installation of MS Office (Word, PowerPoint, Excel), MS Office 2000 and higher: • Checking in and out Office documents, RTF and TXT documents • Creating and displaying previews of Office documents and RTF ant TXT documents • Using the MS Office spell-checker When using MS Office 2000, XP, or 2003, the installation of the Microsoft Office Compatibility Pack is required. Administrator Manual Across Personal Edition 7 3 System Requirements MS SQL Server 2008 R2 Express Database Please note that only the 32-bit edition of MS Office is supported. Use of the the 64-bit version is currently not possible. However, documents created with a 64-bit version but checked in and out with a 32-bit version can be processed with Across. Installing additional programs: In order to create previews of other document formats, corresponding programs must be installed (e.g. Adobe FrameMaker for displaying MIF documents). 3.2.1 Using Antivirus Programs If you use an antivirus program, such as Norton AntiVirus, the so-called "script blocking" must be disabled in order to check Office documents in and out of Across and to be able to create previews of them. 3.3 MS SQL Server 2008 R2 Express Database By default, the Across Personal Edition operates on the basis of the "Microsoft SQL Server 2008 R2 Express“ database which is installed along with the installation of Across onto your computer. Across will install its own instance with its own resources and its own database. (In the previous Across versions prior to v5.0 SP1 patch H, SQL Server 2005 Express was used by default, which was installed while installing Across.) Besides MS SQL Server 2008 R2 Express, the Across Personal Edition also supports MS SQL Server 2005 Express and MS SQL Server 2012 Express. Please note that the SQL databases that Across creates during the installation for the purpose of storing data must not be compressed. Windows enables the compression of individual files, folders, or entire hard-disk drives in order to save storage space. However, the SQL databases do not support this compression (see also page 31). You will receive the latest approved version of the SQL Server 2008 R2 Express with the delivery or download of Across. Please check for updates, patches or service packs for the SQL Server 2008 R2 Express at regular intervals. You can download it on the Microsoft website. If you have any queries about updating the SQL Server 2008 R2 Express, please contact our support (see page 5). 3.4 Virtualization Across supports the virtualization platforms Microsoft Hyper-V and VMware. Apart from the resources that the host system needs, sufficient CPU capacity, RAM, and storage space need to be allocated to the virtual machine. Due to the virtualization overhead, the execution of Across and SQL Server on a virtual machine is slower than on physical hardware. Administrator Manual Across Personal Edition 8 3 System Requirements Arial Unicode MS Font 3.5 Arial Unicode MS Font The font "Arial Unicode MS" is required for working with Across, otherwise the Across desktop cannot be adequately displayed. "Arial Unicode MS (Standard)" contains the characters of nearly all character sets used throughout the world. This guarantees that in addition to the Across interface, documents can be displayed correctly in nearly any language (including documents in Arabic or Asian languages). If the font "Arial Unicode MS (Standard)“ has not been previously installed, Across will indicate this in a corresponding dialog after installation. Click Y es, if you have the needed Microsoft Office license. The required font will then be automatically installed. Administrator Manual Across Personal Edition 9 4 Installation 4 Standalone version Installation The following instructions will lead you through the installation of the Across Personal Edition. For computers on which the Across Personal Edition is to be installed, hardware and software requirements must be checked in advance. If necessary, install any missing components prior to installation. Further information on the system requirements is available in the corresponding chapter on page 7. Please note that a divided installation of the Across Personal Edition and the SQL Server 2008 R2 Express on two different computers is not possible. 1. Log in to your PC as a user with administrator rights. 2. If necessary, unzip the archive file with the Across installation files (e.g. if you downloaded the Across installation files) and save the extracted files to your hard disk. 3. Execute the file set u p. e x e to launch the Installation Wizard that will lead you through the installation of the Across Personal Edition. Please note that you should run the file s et up. e xe with administrator permissions. To do this, right-click the file and select the command Ru n a s a d mi n i st rat o r from the context menu. 4. Once the Installation Wizard has launched, click Ne xt > . 5. Select the language in which the Across Personal Edition should be installed and click Ne xt > . 6. Enable the checkbox to confirm that you have read the information and wish to continue with the installation of Across. Then click Next > . 7. Mark the checkbox to confirm that you have read the license agreement (EULA) and accept it. Then click Ne xt >. 8. Enable the corresponding option to signify your intention to install the Across Personal Edition. The installer will suggest a location on your local computer in which to install the Across Personal Edition. To change the location, click the ... button and select a different location. Click Ne xt >. Administrator Manual Across Personal Edition 10 4 Installation 9. Now enter your license key. - Entering a regular license key: As a rule, you receive a regular license key from Across Systems by e-mail. Copy the license key (e.g. using Ct r l+ C) to clipboard and then paste it (e.g. using Ct rl + V ) into the license key input field. - Installation of a trial version: To install a trial version of the Across Personal Edition, enable a corresponding checkbox. The license key for the trial version will be created automatically and valid until the end of the month following the month of installation. Apart from the time limit, the trial version does not have any functional limitations compared to a regular version. Then click Next >. 10. Select the option for installing Microsoft SQL Server 2008 R2 Express Edition as database on your PC. Then click Next > to begin installing the database. Administrator Manual Across Personal Edition 11 4 Installation 11. In case the required components of Microsoft Framework .NET have not been installed on your computer yet, they will now be installed. The installation process may take several minutes. 12. The SQL Server 2008 R2 Express will now be installed. This process may take several minutes. 13. Select whether you wish to adjust the rights for auto-patching, and if so, for which user(s). The auto-patching function will only work if you (also) use the Across Personal Edition for translations from a customer who has an Across Language Server. The auto-patching function compares the Across version on your computer with the version of your customer's server and automatically installs any available patches. Select the corresponding setting and click Next >. If you selected the rights customization for Windows users or Windows groups or if you selected not to customize the rights, continue with step 15! Otherwise, continue with the following step! Administrator Manual Across Personal Edition 12 4 Installation 14. Select the users or groups from the list for which you wish to adjust the auto-patching rights. Click Ad d . .. to add further users or groups. Then click Next >. 15. Click Ne xt > to proceed with the installation of the Across Personal Edition. 16. Launch the installation by clicking In st al l. Administrator Manual Across Personal Edition 13 4 Installation 17. Click F in i sh to complete the first part of the installation. 18. The database with its corresponding tables and table fields will now be set up. Click Ne xt > after the setting up of the database has been completed. To set up a database, Across should have access to the SQL Server 2008 R2 Express. If the access is not possible e.g. due to the wrong access data, Across will indicate this in a corresponding dialog. In this case, click O K and enter correct access data for the SQL Server. Then click Ne xt > to start setting up the database. Administrator Manual Across Personal Edition 14 4 Installation 19. Now select the languages you are going to work with in Across. (You can add further languages at any time later on.) 20. The second part of the installation has now been completed and the Across Personal Edition is fully installed. Click F in i sh to complete the installation and to start Across. Installing a test version: If you now wish to upgrade your test version to a full version, click Bu y n ow ... in the following dialog. Otherwise click Co n t in u e t e st . 21. If you selected the option for adjusting the auto-patching rights in step 13, you will receive a message confirming that the rights have been adjusted. Click O K . 22. If the installation package contains a new patch, this patch will automatically be extracted and installed. 23. Subsequently, the login dialog will open up, allowing you to log in as a user. Further information on login in Across is available in the following chapter. Administrator Manual Across Personal Edition 15 5 Logging In Introduction to Logging in 5 Logging In In this chapter: Introduction to logging in (see below) Login to the Standalone Personal Edition (page below) Login to the Standby Remote Client (page 17) 5.1 Introduction to Logging in Each time you start Across, you can decide how you wish to work with it. You have two operating modes to choose from: - Across Standalone Personal Edition Use the Standalone Personal Edition if you wish to use Across as a standalone work station. The data will be stored in a database on your local computer. - Across Standby Remote Client Using the Standby Remote Client, you can access your customers' Across Server. You can log in to the Across Server by means of a softkey that is made available to you either by the customer or by your network administrator. You can either download the data to your computer (crossWAN load) or import them from a data storage medium such as a USB stick (crossWAN classic). After completing the task, you can either upload the data to the Across Server or export them by means of a suitable data storage medium. Information on working with Across as a Standby Remote Client is available in the user manuals and in the Across Online Help in the chapter "Working Offline via the Internet". 5.2 Across in the standalone mode Logging In to the Standalone Personal Edition You do not need any access data to work with Across in the standalone mode. Proceed as follows to start the Standalone Personal Edition: 1. Start Across via > > St a rt > > Al l P ro g r am s > > Ac ro ss > > Ac r o ss . 2. The login dialog opens. 3. Click the "Standalone Personal Edition" section and then L o g in . 4. Across will be started in standalone mode. Administrator Manual Across Personal Edition 16 5 Logging In Logging In to the Standby Remote Client 5.3 Logging In to the Standby Remote Client To use Across as a Standby Remote Client you need: • The softkey you received from your customer. Softkeys provide an easy connection of Across Clients to the Across Server to authenticate the users at the Server. • Your Across user name and, if required, your Across password, which have both been sent to you by your customer. To start Across as a Standby Remote Client, proceed as follows: 1. Start Across via > > St a rt > > Al l P ro g r am s > > Ac ro ss > > Ac r o ss . 2. The login dialog opens. 3. Click the St a n d alo ne R emo t e C li en t section and then I mp o rt .. . 4. Select the folder in which you saved your softkey, select the softkey, and click O pen . 5. The field already contains your user name. Enter your password if necessary and then click L o g in . 6. Across will start as a Standby Remote Client. Administrator Manual Across Personal Edition 17 6 Backup 6 Data backup Backup As part of crossGoodies, Across provides the tool P E Ba c kup Re st o r eT ool for backing up your data. You will find the tool in the \ cr os sG o o die s \B ac ku p& Re st o r e _ P E directory of the Across folder (e.g. C: \ P rog r am F il es \ Ac r o ss). If you use the Personal Edition as a Standby Client (for connecting with an Across Server), you can use this tool for backing up these data, too. However, we recommend backing up the data by uploading the intermediate state of your tasks to the Across Server. Proceed as follows to back up your Across data: 1. Run the P EB a ck u p R e st o r eT o o l. e xe tool by means of a double-click. 2. Then click Bro w s e.. . in order to determine a storage location and a name for the file containing the backup (see 1 in the figure below). Then click O pen . Please do not use the Across installation directory as storage location for the backup. 3. Enter the user name "sa" and the associated password (see 2). By default, the password for MS SQL Server Express was set to "sa123456" (for version 4.00.0 SP2 and earlier) or "sa!123456" (for versions from 4.00.0 SP2) during the installation. 4. Make sure that the checkbox "PE databases“ is enabled (see 3). 5. Now click Bac ku p ! to execute the tool. All data of the Across databases will be written to the file you specified. If you need to migrate your Across Personal Edition data to a new computer, refer to the respective FAQ on page 27. Please note that crossGoodies are not delivered as part of the Across package and as such, are not covered by a warranty on the part of Across Systems GmbH, nor are they a constituent of the update and support agreements. (Exceptions are those which are integrated in Across by default.) The crossGoodies are based on a specific Across version; forward and backward compatibility with other versions may need to be tested. For a manual backup of Across and your Across data, back up the following files and directories: • The Across installation directory, usually C: \P r og ra m F il e s\ Ac r o s s. • The Across directory in the Common Files, usually C: \ P ro g r am F i le s \Co mm on Fil e s\ Ac r o s s. Administrator Manual Across Personal Edition 18 6 Backup • • The Across databases in the corresponding directory of the MS SQL Server, usually C: \ P ro g r am F i l es \M S SQ L Se rv er \M SS Q L . 1 \M SSQ L \D at a. Additionally, you should back up the registry. Please note that the backup should only be performed by a qualified person. Across Systems GmbH does not assume any liability in the event data loss. 6.1 Restoring Backed up Data Proceed as follows to restore your backed up Across data: 1. Run the P EB a ck u p R e st o r eT o o l. e xe tool by means of a double-click. 2. Go to the Re st o r e tab (see 1 in the figure below). 3. Click Bro w s e. .. to select a file with your backed up Across data (see 2). Then click O p en. 4. If necessary, enter the user name "sa" and the associated password. By default, the password for MS SQL Server Express was set to "sa123456" (for version 4.00.0 SP2 and earlier) or "sa!123456" (for versions from 4.00.0 SP2) during the installation. 5. Click Re st o re ! to restore your backed up Across data (see 3). 6. Finally, start the Across Personal Edition and make sure that the restoring has been successful. To restore Across backups, the Across version of the backup data must be identical with the currently installed Across version: for example, if you backed up the data under version 5.5 and now work with version 5.7, the data cannot be restored. This is only possible if both versions are identical, e.g. version 5.5 in both instances. Administrator Manual Across Personal Edition 19 7 Uninstalling Across 7 Removing Across from your PC Uninstalling Across If you wish to uninstall Across, e.g. in order to completely reinstall Across, it is necessary to completely uninstall both the Across Personal Edition and the MS SQL Server 2008 R2 Express. Important information Please note that after you uninstall Across and delete the data associated with Across, all data that have been stored in Across will be lost. If you need the data, we urgently recommend you to back up your data prior to deinstallation. Across Systems GmbH accepts no liability for loss of data. Information on backing up data in Across is available in chapter "Backup" starting on page 18. Uninstalling the Across Personal Edition 1. Uninstall the Across Personal Edition first. The best way of doing this is to restart the application set up. e xe , which you already used to install Across. 2. Once the wizard has started, click Ne xt >. 3. Enable the checkbox to confirm that you have read the information and wish to continue with uninstalling. Then click Ne xt >. 4. Mark the checkbox to confirm that you have read the license agreement (EULA) and accept it. Then click Ne xt >. 5. The installation of the Across Personal Edition is recognized automatically and displayed. Confirm that you wish to uninstall Across. Then click Next >. 6. Click O K to confirm the following notification. Please note that after you uninstall Across and delete all Across-related data, the data that have been stored in Across will be lost. If you need the data, we urgently recommend you to back up your data prior to deinstallation. Across Systems GmbH accepts no liability for loss of data. Administrator Manual Across Personal Edition 20 7 Uninstalling Across 7. The Across Personal Edition will now be removed from your system. This process may take several minutes. 8. Upon completion of the uninstall process, click O K . 9. Finally, you can proceed to delete Across-related files that are still on your computer. You should only remove them if you are sure not to need them any longer! If you wish to remove the files, confirm the message with Y e s . Otherwise click No . 10. The Across Personal Edition has been completely removed from your system. Proceed with uninstalling the SQL Server Express. Uninstalling the MS SQL Server Express 1. Uninstall the database via > > St ar t > > Co n t ro l P a n el > > P ro g r am s an d F e at u re s or > > Co n t r o l P an e l > > Ad d o r Re m o v e P ro g r am s. To do this, select the entry "Microsoft SQL Server 2008 R2" (or "Microsoft SQL Server 2005" with older Across installations). 2. Click Ch an g e /R em ov e or Un in s t a ll /Ch an g e and confirm the following message with Y e s, if needed. 3. Select the Across instance and click Next >. Administrator Manual Across Personal Edition 21 7 Uninstalling Across 4. Select the option to remove the "Database Engine Services" and click Next >. 5. Click Rem o v e. 6. The MS SQL Server will now be removed from your system. Upon completion of the uninstall process, click O K. 7. Refresh the display of the installed programs by pressing F 5 . Finally, uninstall other components of MS SQL Server. 8. Finally, delete the MS SQL Server installation folder including the Across databases. Optional deinstallation of Microsoft .NET 1. If you are sure that you do not need Microsoft .NET 3.5 SP1 (or Microsoft .NET 2.0 with older Across installations) for other applications, you can uninstall this component as well. To do this, click >> St ar t > > Cont ro l P an el > > P rog r am s and F ea t u re s or > > Co n t ro l P an el > > Ad d o r R emo v e Programs and select the entry "Microsoft .NET Framework 3.5 SP1" or "Microsoft .NET Framework 2.0". 2. Click Ch an g e /R em ov e or Un in s t a ll /Ch an g e and confirm the following message with Y e s, if needed. Administrator Manual Across Personal Edition 22 7 Uninstalling Across Uninstalling the Across Personal Edition via the control panel Instead of uninstalling the Across Personal Edition via s et up .e x e, you can also remove it via the Control Panel (via > > St ar t > > Co n t ro l P an el > > Pr o g ra ms an d F eat ur e s or > > Co n t ro l P an el > > Ad d o r Re mo v e Pr og r am s). Uninstall the Across Personal Edition by selecting the entry "Across Personal Edition“, clicking R emov e and confirming the following message with Y es. Deleting data completely or in the eventuality of problems If you experience problems re-installing Across or if you are sure that you no longer need the Across data, you can carry out the following additional steps: • Delete the Across-related files in the directory C: \P ro gr am Fi l es \M icr o s o f t SQ L S erv e r. Alternatively, you can move the files to another directory. • Go to C: \ P ro g r am F i l e s and delete the Ac r o s s folder, if one exists. If you were interrupted while uninstalling Across, you need to remove the entries associated with Across in the Registry Editor in H K e yLoc a lM ac hin e/ Sof t w a r e/ Ac r o s s as well as in the individual user branches H Ke yU s e rs /x x x/ Sof t w a r e/ Ac r o s s. (xxx stands for the Windows users.) In order to find the entries more quickly, you can use the Registry Editor's search function to search for the search term "Across". Please note that using the Registry Editor incorrectly can have serious consequences for the installed application as well as for the entire operating system. For this reason, you should always make a backup copy of the Registry Editor before working with it. For example, this can be done via the menu item > >R eg i st r y > > Ex po rt r egi st r y f il e. .. . Administrator Manual Across Personal Edition 23 8 Appendix 8 Appendix In this chapter: FAQ (see below) 8.1 Frequently asked questions FAQ The following questions and answers should assist you to answer questions regarding installation, maintenance and usage of Across. Further FAQs are available in the Internet at www.across.net/en/faqs.aspx. 8.1.1 General Questions - Where can I get the latest documentation? The latest versions of the documentation are available at www.across.net/en/documentationcenter.aspx. - I'd like to make a suggestion: There is something missing in Across that could be integrated. We are looking forward to receiving your feedback! We are interested in hearing about your ideas and including them in our plans for future product versions. Just send us an e-mail to feedback@across.net! - When I enter the license key for the Across Personal Edition in the designated input field, I get a message indicating that the license is invalid. What is the problem? If you used copy & paste to insert the license key in the input field, this often happens because a white space before and/or after the key has also been copied. However, as the white space is not part of the license key, an error message is displayed. Therefore, please make sure not to copy any additional white space or remove it from the input field for the license key. If you entered the license key manually, i.e. by typing it in the designated field, you might have confused an uppercase i with a lowercase L (I vs. l). The best thing to do is to insert the license key in the input field via copy & paste. - When inserting the license key, no context menu opens up when I click the right mouse button. So how can I use copy & paste to insert the license key of the Across Personal Edition in the designated input field? True, the dialog window for entering the license key does not offer any context menu. However, you can still insert the license key in the input field with the keyboard shortcut Ct r l + V. I would like to upload an intermediate state of my translation that I am processing with the Standby Remote Client to the Across Server. How should I proceed? You can easily upload intermediate states to the Across Server. To do so, start the Deliver Task Wizard and select the translation task whose intermediate state you would like to upload to the Across Server. Administrator Manual Across Personal Edition 24 8 Appendix In the "Close task" dialog window, deactivate the checkbox in the "Finish" column. Otherwise, you will no longer be able to process the task after uploading it to the Across Server. Please note that by uploading the task to the Across Server, all paragraphs whose editing state is "translated" will be set to "locked". Henceforth, these paragraphs will be displayed as read-only and can no longer be processed. Therefore, you should upload the task only if you are sure that you no longer need to edit the paragraphs with the editing state "translated". 8.1.2 Installation and Maintenance 8.1.2.1 Installation - Which password is used during the installation of a Personal Edition for installing the MS SQL Server Express? How is the sa password written? The sa password is the administrator password of the SQL Server that is set to s a !1 2 3 45 6 (from v4.00.0 SP2) or s a 1 23 4 56 (prior to v4.00.0 SP2) by default during the installation of the SQL Server. - I have a Mac. Can I run the Across Personal Edition on my computer? The Across Personal Edition is a Windows application that only runs on Windows operating systems. However, it is possible to install virtualization software like Oracle VirtualBox, Parellels Desktop, or VMware Fusion on a Mac computer. With such software, you can create virtual machines (VM). Unlike hard-based physical machines, virtual machines exist in the form of virtual hardware. On such a VM, you can install the Windows operating system as well as software like the Across Personal Edition. - On how many computers may I install the Across Personal Edition? You are permitted to install the Across Personal Edition on two computers, e.g. on a desktop computer and on a laptop, e.g. to be able to use Across on the road. However, please note that the Across Personal Edition is a single-workplace application that is not designed for distributed installation on two computers. Therefore, be sure the synchronize the Across data between the two installations (see below). - I would like to install the Across Personal Edition on two computers. Is this possible? How can I best synchronize the data between the two computers? The Across Personal Edition is a single-workplace application that is not designed for distributed installation on two computers. Nevertheless, you can install the Across Personal Edition on two computers and exchange the Across data between the two installations. However, this data exchange must be performed manually. Administrator Manual Across Personal Edition 25 8 Appendix When exchanging data between the two Across installations, the procedure depends on whether you would like to exchange your personal Across data of the Across Standalone Personal Edition and/or data of the Across Standalone Remote Client: Data Exchange with the Across Standalone Personal Edition For the exchange of data between the two installations, you can use the import and export functions of crossTerm (terminology data) and crossTank (translation memory data). You can also use the backup tool of the Personal Edition to back up the data of the one installation and restore them to the other one. The advantage of this approach is that all Across data are transmitted: Apart from the terminology and TM, data such as the created projects, relations, etc. are also backed up and restored. Please note that you need to repeat the manual transmission of data between the two computers whenever the Across data (terminology, TM, projects, etc.) have changed on one of the computers. Proceed as follows to synchronize the data between the two installations: The crossGoodies feature the P EB a ck u p R e st o reT ool for backing up and restoring data. You can find the tool in the \ cr o s sG o o d i e s\ B ac ku p +R es t o re _ P E subdirectory of the Across installation folder (e.g. C: \ Pr og ra m F i le s\ Ac r os s). Run the P EB a ck u p R e st o r eT o o l. e xe application by means of a double-click. Then click Br o w se .. . in order to determine a storage location and a name for the file containing the backup. (Please do not use the Across installation directory as storage location for the backup.) Then click O p en . Enter the user name "sa" and the associated password. By default, the password for MS SQL Server Express was set to "sa123456" (for version 4.00.0 SP2) or "sa!123456" (for versions from 4.00.0 SP2) during the installation. Now click Bac ku p ! to execute the tool. All data of the Across databases (projects, translation memory, terminology data, etc.) will be written to the file you specified. Please note that the two installations of the Personal Edition must be installed with the same license key, in the same version, and with the same patch level. Copy the backup file to the computer with the second Across installation and start the P EB a ck u p R e st o r eT ool. e xe utility on this computer. Go to the R e st o r e ! tab and select the backup file by clicking B ro w s e. ... Administrator Manual Across Personal Edition 26 8 Appendix Please note that in this way, you can only restore the backup of your Across Standalone Personal Edition. Data backed up from the Across Standalone Remote Client cannot be restored on your second computer with the P EB a ck u pRe st o r eT ool (see below). If these are part of the backup, please deactivate all check boxes except for "PE databases" (see figure below). Click Re st o re ! to restore the backup. Finally, start the Across Personal Edition and make sure that the data migration has been successful. Data Exchange with the Across Standalone Remote Client The exchange of Across data that you process within the scope of tasks assigned to you by an external customer must take place via the Across Server of the respective customer. To do this, upload the current status of your tasks to the Across Server of the respective customer(s). Then download the tasks on the second computer. Please note that after downloading the tasks to the new computer, you can no longer upload the tasks from the old computer to the respective Across Server. (You will only be able to do this after uploading all tasks from the new computer to the respective Across Server.) After you upload the data package containing the tasks assigned to you from your first computer to the Across Server, it is usually not processed or updated by the responsible project manager. This means that the translation itself has the status that you uploaded, but that the data package does not contain the crossTank entries you uploaded to the Across Server. If you want to use the translations that you have already made for the further processing of the task on your second computer, open the task and select the menu item > >F il e > > St o r e F i n i sh ed T r an s lat ion s t o c r os sT ank .. .. In this way, all paragraphs with the final editing state (e.g. "translated" in the case of a translation) will be stored to crossTank, enabling you to use the translation for the further processing of the task. - I have a new computer and need to migrate the data of my Across Personal Edition to the new computer. What is the best way to do this? When migrating the Across data of your Across Personal Edition to a computer, the procedure depends on whether you would like to migrate your personal Across data of the Across Standalone Personal Edition and/or data of the Across Standalone Remote Client: Administrator Manual Across Personal Edition 27 8 Appendix Data Migration of the Across Standalone Personal Edition The crossGoodies feature the P EB a ck u p R e st o reT o o l for backing up and restoring data. You can find the tool in the \ cr o s sG o o d i e s\ B ac ku p +R es t o re _ P E subdirectory of the Across installation folder (e.g. C: \ Pr og ra m F i le s\ Ac r os s). Using the tool, you can back up your personal Across data of the Across Standalone Personal Edition. Using the tool, you can first back up the data on the old computer and then restore them on the new computer. To do this, proceed as follows: Run the P EB a ck u p R e st o r eT o o l. e xe application on the old computer by means of a double-click. Then click Br ow se. .. in order to determine a storage location and a name for the file containing the backup. (Please do not use the Across installation directory as storage location for the backup.) Then click O pen . Enter the user name "sa" and the associated password. By default, the password for MS SQL Server Express was set to "sa123456" (for version 4.00.0 SP2 and earlier) or "sa!123456" (for versions from 4.00.0 SP2) during the installation. (You can always change the password in the Management Studio of the SQL Server; see ftp://ftp.across.net/vera/sapasswordchange.jpg.) Now click Bac ku p ! to execute the tool. All data of the Across databases (projects, translation memory, terminology data, etc.) will be written to the file you specified. Then install the Personal Edition on the new PC, using the same license key as on the old computer. Be sure to install the same version and patch level of the Personal Edition on the new computer as on the old computer. (If necessary, you can request the patch from us.) Then copy the backup file to the new computer and run the P EB a ck u p R e st o r eT ool. e xe application. Go to the R e st o r e tab and select the backup file by clicking Br o w se. ... Click Rest o r e ! to restore the backup. Administrator Manual Across Personal Edition 28 8 Appendix Finally, start the Across Personal Edition and make sure that the data migration has been successful. Data Migration of the Across Standalone Remote Client The migration of Across data that you process within the scope of tasks assigned to you by an external customer must take place via the Across Server of the respective customer. To do this, upload the current status of your tasks from your old computer to the Across Server of the respective customer(s). Then download the tasks on the new computer. Please note that after downloading the tasks to the new computer, you can no longer upload the tasks from the old computer to the respective Across Server. (You will only be able to do this after uploading all tasks from the new computer to the respective Across Server.) After you upload the data package containing the tasks assigned to you from your old computer to the Across Server, it is usually not processed or updated by the responsible project manager. This means that the translation itself has the status that you uploaded, but that the data package does not contain the crossTank entries you uploaded to the Across Server. If you want to use the translations that you have already made for the further processing of the task on your new computer, open the task and select the menu item > >F il e > > St o r e F i n i sh ed T r an s lat ion s t o c r os sT ank .. .. In this way, all paragraphs with the final editing state (e.g. "translated" in the case of a translation) will be stored to crossTank, enabling you to use the translation for the further processing of the task. - Does Across overwrite other existing databases during the installation? When installing Across you have the possibility to use existing SQL Server installations. In this case, Across will not overwrite existing databases, but merely create additional database. (When reinstalling Across, the existing Across databases can be used or deleted.) 8.1.2.2 Updates and Patches - What is a patch? Why do I need a patch? A patch corrects errors that were only found and corrected after a version was released. The patch replaces faulty files in your Across installation, thereby making sure that the system is always up to date. The latest patches are available at www.across.net/en/download-center.aspx. Administrator Manual Across Personal Edition 29 8 Appendix A patch must always be run as administrator and with the Across application switched off. - How do I receive the latest patches? To get the latest patches, go to www.across.net/en/download-center.aspx or send an informal e-mail to info@across.net so that we can inform you by e-mail whenever new patches are released. If you have an update agreement, you are also entitled to update to a new version. 8.1.2.3 Data Backup - How do I back up the data of my Across Personal Edition? How can I restore my backup? The crossGoodies feature the P EB a ck u p R e st o reT o o l for backing up and restoring data. To use the tool, please follow the instructions contained in the folder of the tool. You will find the tool in the \ c ro ss G ood ie s \B ac ku p +R est or e _ P E directory of the Across folder (e.g. C: \ Pr og ra ms \ Ac r os s). If you use the Personal Edition as a Standby Client (for connecting with an Across Server), you can use this tool for backing up these data, too. Further information on backing up the Across Personal Edition is available in the chapter on page 18. 8.1.2.4 Uninstalling Across - How do I completely uninstall Across? You can uninstall Across like any other Windows program via > > St a rt > >Co n t rol P an el > > P ro g r am s an d F ea t ur es or > >C o n t ro l Pa n el > > Ad d o r R em o v e P ro g r am s. However, we recommend uninstalling Across with the set up. e xe utility that you already used for the installation. This utility removes the actual program as well as the program folders and registry entries. In order to uninstall Across completely, you should uninstall the Personal Edition and the database SQL Server 2008 R2 Express (or Microsoft SQL Server 2005 Express with older Across installations). You can uninstall the SQL Server via > > St a rt > >Co n t ro l P an el > >P ro g r a ms a n d F eat u r e s or > > Co n t r o l P an el > > Ad d o r Re mo v e Pr o g r am s. Please note that the data you have stored in Across are no longer available after this process has been carried out! Further information on uninstalling Across is available in the chapter starting on page 20. 8.1.3 Technical Questions - My login screen does not display everything. The login screen consists of an active HTML window, i.e. a window in which scripts are run. Please check whether virus scanners or other programs are blocking the execution of these scripts. If this does not solve the problem, please check the version of your Internet Explorer. Across requires Internet Explorer version 8.0, 9.0 or 10.0. - I have installed Across on a computer with Windows 8 and am now unable to start Across, as Windows 8 no longer has the start menu. How can I start Across? Administrator Manual Across Personal Edition 30 8 Appendix In Windows 8, the start menu that used to exist in previous Windows versions has been replaced with the metro start screen. One way to access this start screen is to use the Windows key on your keyboard. The start screen consists of tiles that have been assigned various functions. During the installation of Across, one of these tiles is automatically associated with Across. Therefore, you can simply start Across via this tile. - Many of the dialogs seem to be too small for the font used. Some of the dialogs are not completely displayed and buttons are also missing. It all looks a bit strange. What is the reason for this? The only font used in Across is "Arial Unicode MS“. Please check your fonts folder to ensure that this font exists and that it is around 20 MB in size. If in doubt, please re-install this font. In addition to this, do not run Windows with the function "large fonts“. - What is the "Arial Unicode MS" font needed for? "Arial Unicode MS (Standard)" contains the characters of nearly all character sets used throughout the world. This guarantees that in addition to the Across interface, documents can be displayed correctly in nearly any language (including documents in Arabic or Asian languages). It is absolutely necessary that this font is correctly installed. Across also uses Arial Unicode MS (standard) as an alternative font whenever the document to be translated contains a font that is not installed on your operating system. - Why are the keys sequences (e.g., in the menu commands) displayed in a mixture of languages? This behavior is controlled by the keyboard layout and by the language of the operating system. If you use an English operating system, a German Across desktop and select the Spanish keyboard layout, it is possible that the shortcut keys are displayed in a mixture of languages. The same applies if, in the case of server installations, the language of the Across Server is different from that of the language of the Across Client. - Can I use OpenOffice applications instead of Microsoft applications? OpenOffice cannot be used with Across. Word, Excel, or PowerPoint files can only be processed in Across if an MS Office version is installed (2000 or higher). - When I want to export a processed task in the form of a CRU file in my function as external translator, I am requested to specify a package version. What does this mean? Which package version should I choose? Among other things, the package version depends on the version of the Across database of the Across Server. In other words, it indicates the level of the database of the Across Server. By selecting the correct package version, you can ensure that all data of your Across version are compatible with the database of the Across Server. As there is no direct contact between your client and the Across Server when using crossWAN classic, the project manager on the Across Server side must inform you (e.g. by e-mail) of the package version of the database of the Across Server. He can check the package version under >>Help >>About Across.... - When I start my Across Personal Edition, I get an error message about compressed databases. How can I solve this problem? To save storage space, Windows enables the compression of individual files, folders or entire hard-disk drives. (The compressed files is displayed in blue in Windows Explorer.) However, the SQL databases that Across uses for storing data do not support this compression. If your SQL databases are compressed (through compression of the hard disk Administrator Manual Across Personal Edition 31 8 Appendix containing the databases or of the files or the folder of the databases), you need to undo the compression in order to be able to use Across. To do this, deactivate the corresponding option in the properties of the compressed drives or in the advanced properties of the compressed files or folder. - My Across Personal Edition currently uses MS SQL Server 2005 Express. Can I upgrade to SQL Server version 2008 R2 Express? Besides MS SQL Server 2005 Express, the Across Personal Edition also supports MS SQL Server 2008 R2 Express and MS SQL Server 2012 Express. Therefore, you can upgrade the SQL Server. Information on this subject is available on the Microsoft website (e.g. http://msdn.microsoft.com/de-de/library/ms144267.aspx) and elsewhere. Please note that the SQL Server upgrade is not covered by the warranty or support of Across Systems GmbH. Please contact the Microsoft support if you have any questions or problems in connection with the SQL Server upgrade. - When starting Across, I am asked for an sa password? What does this mean? And how can I solve the problem? The sa password is the administrator password of the SQL Server that is set to s a !1 2 3 45 6 (from v4.00.0 SP2) or s a 1 23 4 56 (prior to v4.00.0 SP2) by default during the installation of the SQL Server. If the SQL password query appears when starting Across, please check the following items: 1. Please first check whether the service of the SQL Server has been started. To do this, open the Windows service manager, e.g. via > > St a rt > > Co n t r o l P an e l > > Ad m in i st r at iv e T oo ls > > Se rv i c es. The service of the SQL Server is usually called "SQL Server (ACROSS)". Start the service if is not active. Please also make sure that the service is started automatically. In the service properties, you can determine that the service is to be started automatically. If the service is not started automatically, you need to start it manually every time your computer is rebooted. 2. If the service is active, please enter the password sa ! 12 3 45 6 (from v4.00.0 SP2) or sa 1 23 4 56 (prior to v4.00.0 SP2). 3. Should the sa password query continue to appear, please check the communication between Across and the SQL Server is blocked by antivirus or firewall software. Perhaps the settings have been modified by an antivirus update. If necessary, briefly disable the antivirus or firewall software to check whether the communication works afterwards. 4. Check if the SQL Server databases are compressed. To save storage space, Windows enables the compression of individual files, folders or entire hard-disk drives. (The compressed files is displayed in blue in Windows Explorer.) However, the SQL databases that Across uses for storing data do not support this compression. If your SQL databases are compressed (through compression of the hard disk containing the databases or of the files or the folder of the databases), you need to undo the compression in order to be able to use Across. To do this, deactivate the corresponding option in the properties of the compressed drives or in the advanced properties of the compressed files or folder. 5. Should the sa password query continue to appear, please contact our support desk (see page 5). Administrator Manual Across Personal Edition 32 9 Index 9 Index Across support, 5 antivirus program script blocking, 8 Arial Unicode MS, 9 backup, 18 backup data, 18 crossGoodies, 18 database, 8 compression, 31 FAQ, 24 general questions, 24 installation and maintenance, 25 technical questions, 30 Font Arial Unicode MS, 9 frequently asked questions, 24 Administrator Manual Across Personal Edition installation, 10 login, 16 Standalone Personal Edition, 16 Standby Remote Client, 17 MS SQL Server 2008 R2 Express, 8 script blocking, 8 SQL Server update to SQL Server 2008 R2 Express, 32 support, 5 system requirements, 7 Personal Edition, 7 software, 7 virtualization, 8 uninstalling, 20 virtualization, 8 33
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