Current Vacancy Restaurant Waiter (Full Time) To be responsible for serving meals and beverages for the greatest enjoyment of the guests and maximum profit contribution to the hotel. Job Title: Restaurant Waiter Working Hours: 35 hours per week (exc breaks), shift work including days, evenings and weekends Reference No: EUR/RW/10 Location: Europa Hotel Job Type: Full Time Date of Advertisement: 9th October 2014 Advertising Method: Internal and External Closing Date: Fri 17th Oct2014 @12noon (For an application pack email hres@eur.hastingshotels.com) Current Vacancy Restaurant Waiter (Full Time) Key Duties: Essential Requirements: 1. To serve and assist guests in the restaurant area. 2. To provide the highest standards of service to guests, ensuring all guests needs and expectations are met. Applicants must have excellent communication and basic numeracy skills. They must be educated to GCSE level or equivalent with grades A-C in English and Maths. 3. To ensure that the laying of tables and customer areas are maintained in a clean and tidy manner in accordance with departmental standards. Applicants must have a smart and well groomed appearance. Previous experience is desirable. 4. To receive cash payments for food and beverages sold and record food and drinks and goods sold to guests in residence, in accordance with operating procedures. Applicants must be available to work days, evenings and weekends. 5. To ensure all equipment and materials are used in correct manner and any problems are reported immediately. 6. To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity. 7. To maintain the security of stock areas at all times, immediately reporting any breaches. 8. To comply with all health, safety, hygiene and licensing policies and procedures. 9. To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty. Application Form DepartmentLocation Please tell us about yourself Surname Forename(s) Address Postcode Telephone (Daytime) Telephone (Evening) Telephone (Mobile) Email Address Do you hold a full clean UK driving license? Yes or No Your current/most recent role Job Title Employment dates From Nature of business Current salary and package Notice required Brief description of role and responsibilities To Your Previous Employment Date (From/To) Employer (Name, Address & Tel) Job Title, Salary & Main Responsibilities Reason for leaving Date (From/To) Type of School/College Training & Skills Training and Development programmes attended over the past 3 years (with dates) Give details of any other skills you have that are relevant to this position Please give us an example of how you demonstrate each of our values by answering the questions below Passionate commitment to excellent service In your current role, who are your key customers and how do you know if you have met their needs? Inspiring leadership How do you set an example for more junior colleagues and for new people joining the company? Enthusiastic and capable team members Tell us about a time at work where you realised that someone needed help. What did you do and what was the outcome? What actions have you taken to get better at your current job? Sustainable success What things can you do in your current job that would help save money? Our sense of style Tell us how you make sure your own appearance and the appearance of your work area are always at their best Please use this section to provide us with any additional information which you feel will support your application OUR VALUES We Value Which means that… Passionate commitment to excellent service Every guest is treated as individual and special. Our team members are encouraged and supported to deliver excellence. We seek objective feedback and use this to improve our service. Inspiring leadership We give clear direction. We encourage personal contribution. We led by example. Enthusiastic and capable team members We recruit people whose aspirations match ours. We treat each other as individuals, and listen. We continually invest in personal and professional development. We nurture and maximise individual talent. We work together to search for improvements. We set out the required skills and behaviours. We develop effectiveness through tailored induction, training and coaching. We seek and share knowledge to enhance business performance. Sustainable success We set ourselves challenging targets. We measure performance at individual and team level. We celebrate achievements. Our sense of style Our branding recognises the strength of the Hastings image and uniqueness of each hotel. We continue to invest in our properties and people. We care about every detail of our appearance, how our properties look and how we present ourselves.