ITS WorkITSRequest & Triage Process - Cheat Sheet 2014 Work Request Types and Descriptions: Work Request Account Management Requests Application Requests Business Services Requests Computer/ Mobile Device Requests Data Transfers and Scheduling Requests Database Requests Email Management Requests Facilities and Security Requests Fileshare Requests Inventory and Audit Requests Lab Services Requests Network Requests Print Management Requests Server Management Requests Telecommunication Requests Training Requests Web Requests Description Requests related to the creation, modification, or deletion of RIT computer accounts, application accounts, or service accounts. Requests related to new or existing applications including additions or modifications to functionality/features. Ex: upgrades, patching, bundles. Requests related to the accounting, billing or other administration of ITS supported services. Requests related to the acquisition, administration, or configuration of hardware and software for computers and mobile devices; including personally owned devices. Ex: software installation or wireless setup on a laptop/pc. Requests related to configuration, administration, and monitoring of batch processing, internal and external data feeds, and job scheduling. Requests related to the administration, acquisition, configuration, or modification of ITS supported databases. Requests related to administration and operation of ITS supported email, email messages, and calendars (including Message Center). Requests related to the set-up and maintenance of security cameras, security alarms, alarm bridging, and fire alarms. Requests related to the creation, administration, or configuration of ITS supported fileshares. Requests related to physical inventory or auditing of applications, data, or processes/practices. Requests related to the acquisition, administration, or configuration of lab computers and mobile devices, as well as operational management for ITS supported labs. Requests related to the acquisition, administration, or configuration of hardware and services related to the RIT Network. Requests related to the acquisition, administration, or configuration of ITS supported printer hardware. Requests related to the acquisition, administration, or configuration of ITS supported servers Requests related to the acquisition, administration, or configuration of hardware and services for telecommunications. Requests related to training, education, or instruction for ITS supported software and services. Requests related to creation, modification, and administration of the RIT web environment. Page 1 of 2 ITS WorkITSRequest & Triage Process - Cheat Sheet 2014 Steps to Completing an ITS work Request: Step 1 2 3 4 5 6 7 8 Description Go to https://www.rit.edu/its/requests Select Work Request Type Log in with RIT Username and Password NOTE: Your account name is identified on the page and is used as the contact for the process and ultimately the footprint ticket generated. Complete the fields in the Work Request NOTE: Fields with a * are required fields. Click Submit Request. User will receive an email confirmation of the submitted request. Behind the scenes, the Work Request will be automatically triaged to the Initial Recipient (team responsible for completing the work). A Footprints Ticket will be generated and assigned to the Initial Recipient. Users will have the ability to provide feedback after each submission. An email can also be directly sent to ITSWorkRequestFeedback@rit.edu Questions:  If you have questions regarding the ITS Work Request process, please contact the ITS Service Desk at 585-475-HELP. Page 2 of 2